Amy's company (logistics industry)
- Transportation/trucking/railroad
Keatext helped a logistics company improve customer insights by integrating with Alchemer. The company sent thousands of surveys each quarter... but struggled to build dashboards and visualize data in Alchemer. Keatext provided flexible dashboarding and automated data ingestion, saving time and effort. The team could now easily create multiple dashboards and analyze both structured and unstructured survey data. Dedicated support from Keatext made the transition smooth and impactful.
Keatext helped Intelcom move from manual VOC reports to a data-driven customer experience strategy. Intelcom used Keatext’s AI-based text analytics... to analyze 5000 daily CSAT survey responses. The platform enabled fast, easy implementation and robust analytics, replacing guesswork with research-based decisions. Intelcom improved operational efficiency and brought multiple teams together around customer insights. Keatext became the foundation for Intelcom’s digital transformation in customer satisfaction.
Hospitality Case Studies and Customer Success Stories with Keatext
CustomerCount
- Hospitality
CustomerCount used Keatext to analyze unstructured customer feedback. They wanted a tool that was easy to use and did not... require building a large word library. Keatext helped CustomerCount centralize and analyze data from surveys, social media, and reviews. This made it easier for hospitality teams to understand customer sentiment and improve Net Promoter Scores. CustomerCount clients saw real-time, actionable insights that improved business decisions and performance.
Keatext text analytics helped Breckenridge Grand Vacations improve customer experience. The team used Keatext to analyze feedback from multiple channels.... They found and fixed small issues in cancellation policies. This led to higher customer satisfaction. Keatext also helped them track trends and share insights quickly across teams.
Consumer Goods Case Studies and Customer Success Stories with Keatext
COOLA
- Consumer Goods
Keatext helped COOLA analyze support tickets in Zendesk in real time. COOLA used Keatext's AI-powered analytics to understand customer feedback... and improve service. The integration boosted COOLA's customer satisfaction score by 5 points during their busiest season. Website conversion rates increased by up to 40%. COOLA now uses customer insights to improve decisions and unify the customer experience.
Keatext helped Bombardier Recreational Products (BRP) turn 10 years of unstructured survey and contact center data into actionable insights. BRP needed a... way to quickly analyze multilingual feedback from many channels. Keatext's text analytics platform provided fast, easy sentiment analysis and categorized feedback into problems, praises, questions, and suggestions. The solution was easy to implement and required no IT support. BRP gained agility and made customer feedback central to daily operations.
Manufacturing Case Studies and Customer Success Stories with Keatext
A manufacturing company
- Manufacturing
Keatext helped a large manufacturing company manage a product recall that affected 15,000 customers. The company used Keatext's text analytics... to quickly analyze customer feedback from surveys, social media, and support channels. The Customer Sentiment Score dropped 68% after the recall, showing clear customer dissatisfaction. After targeted communications, the score improved by 29%. Keatext enabled the company to respond faster, align internal teams, and improve customer care during the crisis.
Keatext helped a global spacecraft manufacturer analyze employee feedback from 18,000 staff. The company needed to understand safety culture through... large-scale surveys. Keatext's text analytics platform quickly processed open-ended responses, saving months of manual work. Insights were delivered in just 20 minutes instead of weeks. The HR team now uses Keatext to spot trends and improve employee safety across departments.
Lenovo used Keatext to analyze customer feedback from over 120,000 comments across 250+ products in 180+ markets. Before Keatext, Lenovo... struggled to collect and measure feedback from global licensees, making it hard to ensure product quality. Keatext's AI-powered analytics automated feedback consolidation and provided deep insights into customer sentiment. This helped Lenovo improve licensee performance and streamline onboarding. The solution enabled Lenovo to maintain high product standards and enhance the customer experience worldwide.
Keatext helps Sampler analyze thousands of product reviews fast. Sampler struggled to find trends in large amounts of text feedback.... Keatext's AI tool reduced review analysis time from 8 hours to 10 minutes. Account managers use Keatext to pull key topics and present clear insights to clients. Custom dashboards show top comments, topics, and statistics. Sampler now delivers better insights and value to its clients.
