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Retently vs Sense: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Retently low Failure Risk for Sense low
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Comparison Summary

This comparison report of Retently vs. Sense is based on a specific set of business needs and context. The comparison uses 1812 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Retently and Sense

Retently, CSS Customer Experience Analytics, Ushur, etc., belong to a category of solutions that help Customer Experience Management, whereas Sense, Groupe.io, Qualtrics Employee Experience, etc., belong to a category of solutions that help Employee Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Retently covers Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.

Sense focuses on Engagement Management, Workflow Management with Text SMS, Customer Feedback Management with Offline, Social Media Management, etc.

"Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! " - Henrik Eriksson

"We want to continually reach out to clients and candidates to build relationships, but there’s only so many hours in a day. We can’t get on the phone or send manual emails each time. Sense enabled us to do that in a very personal, but automated and ...scalable way. " - Raleigh Hobson

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Retently

Focus area

Retently is better than Sense for

Software Failure Risk

  • low

logo Sense

Focus area

Software Failure Risk

  • low

About

Platform to Improve Customer Satisfaction with Net Promoter Score

Talent engagement and communication platform built for recruiting.

Age

2016

Financials

PRIVATE

SERIES D

Business Need

Total Processes
(we found evidences for)

30

38

Total Goals
(we found evidences for)

6

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (285)

Read Reviews (16)

measuring net promoter score

Read Reviews (91)

Read Reviews (11)

measuring customer satisfaction

Read Reviews (71)

Read Reviews (2)

social media management

Read Reviews (34)

Read Reviews (12)

social media analytics

Read Reviews (34)

Read Reviews (10)

engagement management

Read Reviews (28)

Read Reviews (106)

engaging and following up

Read Reviews (23)

Read Reviews (104)

communication management

Read Reviews (18)

Read Reviews (14)

sending & publishing communications

Read Reviews (16)

Read Reviews (10)

workflow management

Read Reviews (13)

Read Reviews (26)

referral management

Read Reviews (7)

Read Reviews (1)

contact list management

Read Reviews (5)

Read Reviews (2)

creating contact list

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (3)

Read Reviews (6)

customise loyalty program

Read Reviews (2)

Read Reviews (0)

identify target customers

Read Reviews (1)

Read Reviews (2)

campaign management

Read Reviews (3)

Read Reviews (1)

generation of new leads

Read Reviews (1)

Read Reviews (4)

training & onboarding

Read Reviews (0)

Read Reviews (8)

contract management

Read Reviews (0)

Read Reviews (4)

sales document management

Read Reviews (0)

Read Reviews (6)

contract management

Read Reviews (0)

Read Reviews (4)

sales incentive management

Read Reviews (0)

Read Reviews (4)

relationship management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Build brand awareness

  • Enhance customer relationships

  • Improve consistency

  • Increase sales & revenue

  • Acquire customers

  • Improve brand engagement

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • text SMS

  • mass media

  • phone calls

  • mobile

  • offline

  • video

  • on premises

  • mobile app

  • games

  • chat

  • user generated content

  • blogs

  • point of sale

  • omnichannel

  • events

  • trade shows

  • See 14 more

  • e-mail

  • text SMS

  • mass media

  • phone calls

  • mobile

  • offline

  • video

  • on premises

  • mobile app

  • games

  • chat

  • user generated content

  • blogs

  • point of sale

  • omnichannel

  • events

  • trade shows

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting