Comparison Summary
Introducing Retently and Sense
Retently, Ushur, Genesys Cloud EX, etc., belong to a category of solutions that help Customer Experience Management, whereas Sense, Groupe.io, Qualtrics Employee Experience, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Retently covers Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
Sense focuses on Engagement Management, Workflow Management with Text SMS, Customer Feedback Management with Offline, Social Media Management, etc.
"Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. " - Pablo Hoffmann
"Sense is giving us an edge. It’s been really helpful—not just for us, but for creating a relationship and a partnership with our clients. The candidates who interact with us via Sense are four times more likely to stay on assignment with us. That’s ...a big deal. " - Heather Roberts
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About
Platform to Improve Customer Satisfaction with Net Promoter Score
Talent engagement and communication platform built for recruiting.
Age
2016
Financials
PRIVATE
SERIES D
Business Need
Total Processes
(we found evidences for)
30
38
Total Goals
(we found evidences for)
6
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Build brand awareness
- See 3 more
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Improve internal communications
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Improve ROI
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Scale best practices
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Build brand awareness
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Enhance customer relationships
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Improve consistency
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Increase sales & revenue
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Acquire customers
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Improve brand engagement
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Establish thought leadership
- See 7 more
Top Channels
Channels Used
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e-mail
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text SMS
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mass media
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phone calls
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mobile
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offline
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video
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on premises
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mobile app
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games
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chat
-
user generated content
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blogs
-
point of sale
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omnichannel
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events
-
trade shows
- See 14 more
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e-mail
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text SMS
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mass media
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phone calls
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mobile
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offline
-
video
-
on premises
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mobile app
-
games
-
chat
-
user generated content
-
blogs
-
point of sale
-
omnichannel
-
events
-
trade shows
- See 14 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Popular in Industry
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Information Technology And Services (67.0%)
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Marketing And Advertising (28.0%)
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Banking (2.0%)
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Human Resources (52.0%)
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Information Technology And Services (29.0%)
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Hospital & Health Care (19.0%)
Popular in Segments
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SMB and MidMarket (71.0%)
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Enterprise (29.0%)
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SMB and MidMarket (83.0%)
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Enterprise (17.0%)