Zoho CRM Overview

Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.

Use Cases

Customers recommend Engagement Management, Contact List Management, Communication Management, as the business use cases that they have been most satisfied with while using Zoho CRM.

Other use cases:

  • Lead Management
  • Workflow Management
  • Lead Tracking
  • Sales Document Management
  • Helpdesk Management
  • Social Media Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Improve Consistency
  • Build Brand Awareness
  • Improve Brand Engagement
  • Shorten Ramp Up Time
  • Improve Visibility
  • Establish Thought Leadership
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Zoho CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho CRM works with different mediums / channels such as E-Mail. and Phone Calls.

Zoho CRM's features include Dashboard, Personalization, Recording, etc. and Zoho CRM support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"Having a standardized sales and communication process makes it easier to bring on new sales reps. We can plug in new sales reps as quickly as we plug in new customers. Standardizing our sales process makes it so much more sustainable for long-term g...rowth." - Peck

Zoho CRM, Less Annoying CRM, Teamgate CRM, ClickUp, Pipeliner CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho CRM

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zoho CRM is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Zoho CRM Use Cases

What makes Zoho CRM ideal for Engagement Management?

How does Zoho CRM address your Contact List Management Challenges?

How efficiently Does Zoho CRM manage your Communication Management?

What solutions does Zoho CRM provide for Lead Management?

How does Zoho CRM address your Workflow Management Challenges?

88+ more Business Use Cases

52 buyers and buying teams have used Cuspera to assess how well Zoho CRM solved their CRM needs. Cuspera uses 23063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zoho CRM testimonial

Peck

CVP of Business Development

Load Delivered

Having a standardized sales and communication process makes it easier to bring on new sales reps. We can plug in new sales reps as quickly as we plug in new customers. Standardizing our sales process makes it so much more sustainable for long-term growth. Testimonial By Peck
Zoho CRM testimonial

Josef Carlo

Founder

Mostaco Marketing

Zoho is a big part of our organization. Before implementing Zoho CRM, our management team was lost in tracking current deals. With the number of calls and deals we handle on a daily basis, even our sales team had a hard time doing proper follow-ups. Now, with the 360 degree view of all modules that... Zoho CRM offers, we are able to concentrate on prospecting the right leads and closing the most profitable deals. We use CommandCenter for our entire sales process that encompasses leads, deals, inventory and delivery and even sales returns. I must say it provides great visibility into our sales process and it has streamlined our reporting. We can clearly see the average time taken for each stage.

Testimonial By Josef Carlo
Zoho CRM testimonial

Michael McMillan

Chief Stategist

ONE, Inc

Not only did I find a CRM solution but a platform that would allow me to lower my monthly tech spend by $6k - $11k while centralizing all my data for better business intelligence. Testimonial By Michael McMillan
CUSTOMERS TESTIMONIALS
Zoho CRM testimonial

Peck

CVP of Business Development

Load Delivered

Having a standardized sales and communication process makes it easier to bring on new sales reps. We can plug in new sales reps as quickly as we plug in new customers. Standardizing our sales process makes it so much more sustainable for long-term growth. Testimonial By Peck
Zoho CRM testimonial

Josef Carlo

Founder

Mostaco Marketing

Zoho is a big part of our organization. Before implementing Zoho CRM, our management team was lost in tracking current deals. With the number of calls and deals we handle on a daily basis, even our sales team had a hard time doing proper follow-ups. Now, with the 360 degree view of all modules that... Zoho CRM offers, we are able to concentrate on prospecting the right leads and closing the most profitable deals. We use CommandCenter for our entire sales process that encompasses leads, deals, inventory and delivery and even sales returns. I must say it provides great visibility into our sales process and it has streamlined our reporting. We can clearly see the average time taken for each stage.

Testimonial By Josef Carlo
Zoho CRM testimonial

Michael McMillan

Chief Stategist

ONE, Inc

Not only did I find a CRM solution but a platform that would allow me to lower my monthly tech spend by $6k - $11k while centralizing all my data for better business intelligence. Testimonial By Michael McMillan

Case Studies

COMPANY INDUSTRY CASE STUDIES
Zoho CRM case study
NA
Case Study Urban Element

Digital marketing company drives better customer engagement with Zoho CRM

Read More
Zoho CRM case study
NA
Case Study EcoMark Solar

Renewable Energy Made Possible By Zoho

Read More
Zoho CRM case study
NA
Case Study Logitek

Zoho CRM helps project management company manage their entire customer life cycle with ease

Read More

Frequently Asked Questions(FAQ)

for Zoho CRM

What is Zoho CRM?

Zoho CRM is a relationship management tool designed for the sales and marketing professionals to help them garner more leads, interact & engage with consumers, and boost both sales and revenue.

The tool can be leveraged to automate workflow and eliminate redundancies through its sales force automation feature which includes Lead Management, Deal Management, Contact Management and Workflow Automation. Apart from this platform also offers process management, omnichannel communication, analytical reports and capabilities, sales enablement, team collaboration, performance management and predictive sales & intelligence.

Zoho CRM offers integration with third party tools like Google Ad, DocuSign, MailChimp, LinkedIn Sales Navigator, etc. Using these integrations, it allows comparison of campaigns against sales helping to monitor spending and identifies campaign success.

What is Zoho CRM used for?

Zoho CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Communication Management .

What are the top features of Zoho CRM?

Dashboard, Personalization and Recording are some of the top features of Zoho CRM.

Who uses Zoho CRM?

Zoho CRM is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are Zoho CRM alternatives?

Less Annoying CRM, Teamgate CRM, ClickUp and Pipeliner CRM are popular alternatives for Zoho CRM.

Where is Zoho CRM located?

Zoho CRM is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho CRM for engagement management and contact list management

Zoho CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (111)
Analytics

4.53/5 ★

Read Reviews (618)
Custom Reports

3.85/5 ★

Read Reviews (2773)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (111)
Analytics

4.53/5 ★

Read Reviews (618)
Custom Reports

3.85/5 ★

Read Reviews (2773)

Software Failure Risk Guidance

?

for Zoho CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho CRM

Zoho Corporation Pvt. Ltd News

Zoho WorkDrive 5.0: The evolution from a content collaboration app to an intelligent content management platform

Zoho has launched WorkDrive 5.0, evolving its platform from a content collaboration app to an intelligent content management solution. The update introduces AI, machine learning, and automation features to help businesses extract insights, automate workflows, and improve productivity and security.

07/05/2025 - source

Portable badge printing with SUNMI mobile terminals, now on Zoho Backstage

Zoho has integrated the Zoho Backstage Organizer app with SUNMI Android mobile terminals, enabling on-the-go event check-in and instant badge printing from a single handheld device. This update streamlines attendee management and enhances flexibility for event organizers.

06/05/2025 - source

In-depth bounce reports now in ZeptoMail

Zoho has introduced in-depth bounce analytics in ZeptoMail, enhancing users' ability to monitor and manage email deliverability by providing detailed reports on soft and hard bounces. This update aims to help users maintain sender reputation and improve transactional email performance.

28/04/2025 - source

Zoho Corporation Pvt. Ltd Feeds

Sridhar Vembu Steps Down As Zoho CEO To Become Company Chief Scientist | Economy News

Sridhar Vembu has stepped down as CEO of Zoho to become the company's Chief Scientist.

27/01/2025 - source

Zoho Sridhar Vembu steps down , Co - founder Shailesh Kumar Davey takes over as CEO

Zoho's Sridhar Vembu steps down as CEO, with Co-founder Shailesh Kumar Davey taking over the role.

26/01/2025 - source

Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE