Zoho CRM Overview
Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.
Use Cases
Customers recommend Engagement Management, Contact List Management, Communication Management, as the business use cases that they have been most satisfied with while using Zoho CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM.
Zoho CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho CRM works with different mediums / channels such as E-Mail. and Phone Calls.
Zoho CRM's features include Dashboard, Personalization, Recording, etc. and Zoho CRM support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"We have chosen Zoho CRM as our one-stop-shop for our business needs. We are able to customize every aspect of our workflow thanks to its different modules. Despite its low price tag, Zoho CRM is a robust, evolved tool, ready for deployment in any bu...siness that values the ability to keep track over its sales or client outreach pipeline. The tool includes all the parts for keeping our processes under control, so no resources are wasted with duplicate or inefficient tasks. Zoho CRM is a robust yet simple enough product that is immediately ready to improve the sales processes of any company -- both startups and established organizations are able to optimize their bottom line with Zoho CRM. The product is (despite its favorable price compared to its competitors) powerful enough to create complex automations, custom workflows, and comprehensive reports." - Michael Brennan
Peer review evidence (same sources as the product rating summary)
"...I am able to recall tasks and events, know when I need to make a follow up, and store information...." Peer review by Nick K, Sales Representative
"...Zoho CRM allows us to manage our contacts and automate our email marketing and lead generation tasks...." Peer review by Vincent Sugars
"...The ability to send automated emails, and directly import leads from social media, allows me more time to be out selling and generating business...." Peer review by Adam T., Information Technology, Wholesale
Zoho CRM, Less Annoying CRM, ClickUp, Freshsales, NetHunt CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho CRM
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho CRM is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
Zoho CRM Customer wins, Customer success stories, Case studies
What solutions does Zoho CRM provide for Engagement Management?
Why is Zoho CRM the best choice for Contact List Management?
How does Zoho CRM facilitate Communication Management?
How does Zoho CRM facilitate Lead Management?
What solutions does Zoho CRM provide for Workflow Management?
52 buyers and buying teams have used Cuspera to assess how well Zoho CRM solved their CRM needs. Cuspera uses 23063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
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We have chosen Zoho CRM as our one-stop-shop for our business needs. We are able to customize every aspect of our workflow thanks to its different modules. Despite its low price tag, Zoho CRM is a robust, evolved tool, ready for deployment in any business that values the ability to keep track over ...its sales or client outreach pipeline. The tool includes all the parts for keeping our processes under control, so no resources are wasted with duplicate or inefficient tasks. Zoho CRM is a robust yet simple enough product that is immediately ready to improve the sales processes of any company -- both startups and established organizations are able to optimize their bottom line with Zoho CRM. The product is (despite its favorable price compared to its competitors) powerful enough to create complex automations, custom workflows, and comprehensive reports. |
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Zoho CRM's artificial intelligence, Zia, is extremely impressive. As a CRM manager, I can plug myself in directly to the sales team and make sure they never slip out of deals, with the help of working tips provided by Zia Testimonial By Divya Sundaraju |
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I'm generating more leads, converting them effectively and growing my business with Zoho CRM. Testimonial By Ana Garcia |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Michael Brennan Founder Noradane |
We have chosen Zoho CRM as our one-stop-shop for our business needs. We are able to customize every aspect of our workflow thanks to its different modules. Despite its low price tag, Zoho CRM is a robust, evolved tool, ready for deployment in any business that values the ability to keep track over ...its sales or client outreach pipeline. The tool includes all the parts for keeping our processes under control, so no resources are wasted with duplicate or inefficient tasks. Zoho CRM is a robust yet simple enough product that is immediately ready to improve the sales processes of any company -- both startups and established organizations are able to optimize their bottom line with Zoho CRM. The product is (despite its favorable price compared to its competitors) powerful enough to create complex automations, custom workflows, and comprehensive reports. |
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Divya Sundaraju Assistant manager - Learning & Development FundsIndia |
Zoho CRM's artificial intelligence, Zia, is extremely impressive. As a CRM manager, I can plug myself in directly to the sales team and make sure they never slip out of deals, with the help of working tips provided by Zia Testimonial By Divya Sundaraju |
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Ana Garcia Nature And Portrait Photographer Ana Garcia Photography |
I'm generating more leads, converting them effectively and growing my business with Zoho CRM. Testimonial By Ana Garcia |
Frequently Asked Questions(FAQ)
for Zoho CRM
What is Zoho CRM?
Zoho CRM is a relationship management tool designed for the sales and marketing professionals to help them garner more leads, interact & engage with consumers, and boost both sales and revenue.
The tool can be leveraged to automate workflow and eliminate redundancies through its sales force automation feature which includes Lead Management, Deal Management, Contact Management and Workflow Automation. Apart from this platform also offers process management, omnichannel communication, analytical reports and capabilities, sales enablement, team collaboration, performance management and predictive sales & intelligence.
Zoho CRM offers integration with third party tools like Google Ad, DocuSign, MailChimp, LinkedIn Sales Navigator, etc. Using these integrations, it allows comparison of campaigns against sales helping to monitor spending and identifies campaign success.
What is Zoho CRM used for?
What are the top features of Zoho CRM?
Who uses Zoho CRM?
What are Zoho CRM alternatives?
Where is Zoho CRM located?
Peers used Zoho CRM for engagement management and contact list management
Zoho CRM Competitors
Zoho CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
Zoho CRM Integrations
Zoho CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho CRM
Software Failure Risk Guidance
?for Zoho CRM
Overall Risk Meter
Top Failure Risks for Zoho CRM
Zoho Corporation Pvt. Ltd News
App Spotlight: Lead Mapper for Zoho CRM
Lead Mapper, a new extension for Zoho CRM, enhances field sales operations with features like interactive maps, AI-driven route planning, and territory management. It automates routine tasks, allowing sales reps to focus more on selling, and learns from team activities to optimize workflows.
Zoho MCP Server: Conversational Payments
Zoho has launched the Zoho MCP Server, a platform that integrates conversational AI with payment operations, enabling businesses to manage payments, refunds, and customer records through natural language interfaces. This innovation positions Zoho as a leader in AI-driven business automation, challenging SaaS and fintech competitors by embedding payments into conversational workflows. The platform emphasizes security and compliance, aiming to modernize enterprise payment processes.
Import, export, and automatically back up documents with Microsoft SharePoint in Zoho Sign
Zoho Sign has integrated with Microsoft SharePoint, allowing users to import, sign, export, and automatically back up documents within SharePoint. This integration simplifies workflows by enabling secure, legally binding digital signatures directly from Zoho Sign, enhancing document turnaround and security. Future updates will further integrate Zoho Sign's capabilities into SharePoint.
Zoho Creator is now HDS certified
Zoho Creator has achieved HDS certification, allowing it to host personal health data in compliance with French law. This certification, crucial for healthcare projects in France, ensures data security and governance on Zoho's EU-owned infrastructure. It opens opportunities for building healthcare applications like patient management and clinical workflow tools.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
