Zoho CRM Overview
Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.
Use Cases
Customers recommend Engagement Management, Contact List Management, Communication Management, as the business use cases that they have been most satisfied with while using Zoho CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM.
Zoho CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho CRM works with different mediums / channels such as E-Mail. and Phone Calls.
Zoho CRM's features include Dashboard, Personalization, Recording, etc. and Zoho CRM support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"Zoho is a big part of our organization. Before implementing Zoho CRM, our management team was lost in tracking current deals. With the number of calls and deals we handle on a daily basis, even our sales team had a hard time doing proper follow-ups.... Now, with the 360 degree view of all modules that Zoho CRM offers, we are able to concentrate on prospecting the right leads and closing the most profitable deals. We use CommandCenter for our entire sales process that encompasses leads, deals, inventory and delivery and even sales returns. I must say it provides great visibility into our sales process and it has streamlined our reporting. We can clearly see the average time taken for each stage." - Josef Carlo
Zoho CRM, Less Annoying CRM, Teamgate CRM, ClickUp, Pipeliner CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho CRM
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho CRM is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Zoho CRM Use Cases
How does Zoho CRM facilitate Engagement Management?
How can Zoho CRM optimize your Contact List Management Workflow?
Why is Zoho CRM the best choice for Communication Management?
Why is Zoho CRM the best choice for Lead Management?
What Are the key features of Zoho CRM for Workflow Management?
88+ more Business Use Cases
52 buyers and buying teams have used Cuspera to assess how well Zoho CRM solved their CRM needs. Cuspera uses 23063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Zoho is a big part of our organization. Before implementing Zoho CRM, our management team was lost in tracking current deals. With the number of calls and deals we handle on a daily basis, even our sales team had a hard time doing proper follow-ups. Now, with the 360 degree view of all modules that... Zoho CRM offers, we are able to concentrate on prospecting the right leads and closing the most profitable deals. We use CommandCenter for our entire sales process that encompasses leads, deals, inventory and delivery and even sales returns. I must say it provides great visibility into our sales process and it has streamlined our reporting. We can clearly see the average time taken for each stage. |
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The sales and marketing teams at YPS have now been working from home for eight weeks, but remotely we’re more connected than ever thanks to Zoho CRM. Zoho CRM integrates smoothly with Microsoft Teams which we are using for virtual sales meetings and instant messaging whilst working from home. YPS w...ould wholeheartedly recommend Zoho CRM to any business implementing remote working! |
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We now have a global Sales team from North and South America, UK, Australia, Europe and Asia who are using the Zoho CRM system. Our Direct Sales have recorded double-digit growth over the last two years. Testimonial By Hanh Nguyen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Josef Carlo Founder Mostaco Marketing |
Zoho is a big part of our organization. Before implementing Zoho CRM, our management team was lost in tracking current deals. With the number of calls and deals we handle on a daily basis, even our sales team had a hard time doing proper follow-ups. Now, with the 360 degree view of all modules that... Zoho CRM offers, we are able to concentrate on prospecting the right leads and closing the most profitable deals. We use CommandCenter for our entire sales process that encompasses leads, deals, inventory and delivery and even sales returns. I must say it provides great visibility into our sales process and it has streamlined our reporting. We can clearly see the average time taken for each stage. |
|
Olivia Routledge Marketing Manager YPS Yorkshire Packing Systems |
The sales and marketing teams at YPS have now been working from home for eight weeks, but remotely we’re more connected than ever thanks to Zoho CRM. Zoho CRM integrates smoothly with Microsoft Teams which we are using for virtual sales meetings and instant messaging whilst working from home. YPS w...ould wholeheartedly recommend Zoho CRM to any business implementing remote working! |
|
Hanh Nguyen Digital Marketing Manager Aqua Expeditions |
We now have a global Sales team from North and South America, UK, Australia, Europe and Asia who are using the Zoho CRM system. Our Direct Sales have recorded double-digit growth over the last two years. Testimonial By Hanh Nguyen |
Case Studies
CASE STUDY Agappe Diagnostics
CASE STUDY Zepto
CASE STUDY TagniFi
CASE STUDY Valmiki Group
CASE STUDY Tech Mahindra
CASE STUDY UENI
Frequently Asked Questions(FAQ)
for Zoho CRM
What is Zoho CRM?
Zoho CRM is a relationship management tool designed for the sales and marketing professionals to help them garner more leads, interact & engage with consumers, and boost both sales and revenue.
The tool can be leveraged to automate workflow and eliminate redundancies through its sales force automation feature which includes Lead Management, Deal Management, Contact Management and Workflow Automation. Apart from this platform also offers process management, omnichannel communication, analytical reports and capabilities, sales enablement, team collaboration, performance management and predictive sales & intelligence.
Zoho CRM offers integration with third party tools like Google Ad, DocuSign, MailChimp, LinkedIn Sales Navigator, etc. Using these integrations, it allows comparison of campaigns against sales helping to monitor spending and identifies campaign success.
What is Zoho CRM used for?
What are the top features of Zoho CRM?
Who uses Zoho CRM?
What are Zoho CRM alternatives?
Where is Zoho CRM located?
Peers used Zoho CRM for engagement management and contact list management
Zoho CRM Competitors
Zoho CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
Zoho CRM Integrations
Zoho CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho CRM
Software Failure Risk Guidance
?for Zoho CRM
Overall Risk Meter
Top Failure Risks for Zoho CRM
Zoho Corporation Pvt. Ltd News
Introducing passkey management in Zoho Vault
Zoho Vault introduces passkey management, enhancing its passwordless authentication capabilities. This update allows users to securely store and manage passkeys, offering a seamless login experience with biometric authentication. Passkeys, supported by major tech companies, provide robust security against phishing and data breaches. Zoho Vault continues to serve as a comprehensive security solution, integrating password management, SSO, and passkey management for businesses.
Zoho Launches Zoho Books Singapore Edition for Local Businesses
Zoho has launched the Singapore edition of Zoho Books, a cloud-based accounting software tailored for local compliance needs, including GST and e-invoicing. This release is part of Zoho's broader finance suite, offering automation, AI capabilities, and integration with local systems like InvoiceNow. The suite includes Zoho Inventory, Billing, Invoice, Expense, Commerce, and Practice, all designed to streamline financial management and compliance for businesses in Singapore.
Zoho WorkDrive recognized as a "Leader" in 2025 by Nucleus Research
Zoho WorkDrive has been recognized as a "Leader" in the 2025 Nucleus Research Technology Value Matrix for Content Services and Collaboration. This marks the third consecutive recognition for its advanced functionality and usability. Zoho WorkDrive 5.0 introduces features like Workflow Builder, Data Loss Prevention policies, and enhanced AI capabilities, reinforcing its position as a leading intelligent content management platform.
Joyalukkas Joins Forces with Zoho for Global Digital Transformation
Joyalukkas partners with Zoho to implement Zoho's Customer Experience Platform across 175 showrooms globally, enhancing customer engagement and operational efficiency. The platform will unify sales and centralize customer data, initially rolled out in India and expanding to 10 international markets. Zoho's scalable technology supports Joyalukkas' shift to proactive, insight-driven customer interactions.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
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Financials
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