Zoho CRM Overview
Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.
Use Cases
Customers recommend Engagement Management, Contact List Management, Communication Management, as the business use cases that they have been most satisfied with while using Zoho CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM.
Zoho CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho CRM works with different mediums / channels such as E-Mail. and Phone Calls.
Zoho CRM's features include Dashboard, Personalization, Recording, etc. and Zoho CRM support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"Having a standardized sales and communication process makes it easier to bring on new sales reps. We can plug in new sales reps as quickly as we plug in new customers. Standardizing our sales process makes it so much more sustainable for long-term g...rowth." - Peck
Zoho CRM, Less Annoying CRM, Teamgate CRM, ClickUp, Pipeliner CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho CRM
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho CRM is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Zoho CRM Use Cases
What makes Zoho CRM ideal for Engagement Management?
How does Zoho CRM address your Contact List Management Challenges?
How efficiently Does Zoho CRM manage your Communication Management?
What solutions does Zoho CRM provide for Lead Management?
How does Zoho CRM address your Workflow Management Challenges?
88+ more Business Use Cases
52 buyers and buying teams have used Cuspera to assess how well Zoho CRM solved their CRM needs. Cuspera uses 23063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Having a standardized sales and communication process makes it easier to bring on new sales reps. We can plug in new sales reps as quickly as we plug in new customers. Standardizing our sales process makes it so much more sustainable for long-term growth. Testimonial By Peck |
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Zoho is a big part of our organization. Before implementing Zoho CRM, our management team was lost in tracking current deals. With the number of calls and deals we handle on a daily basis, even our sales team had a hard time doing proper follow-ups. Now, with the 360 degree view of all modules that... Zoho CRM offers, we are able to concentrate on prospecting the right leads and closing the most profitable deals. We use CommandCenter for our entire sales process that encompasses leads, deals, inventory and delivery and even sales returns. I must say it provides great visibility into our sales process and it has streamlined our reporting. We can clearly see the average time taken for each stage. |
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Not only did I find a CRM solution but a platform that would allow me to lower my monthly tech spend by $6k - $11k while centralizing all my data for better business intelligence. Testimonial By Michael McMillan |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Peck CVP of Business Development Load Delivered |
Having a standardized sales and communication process makes it easier to bring on new sales reps. We can plug in new sales reps as quickly as we plug in new customers. Standardizing our sales process makes it so much more sustainable for long-term growth. Testimonial By Peck |
|
Josef Carlo Founder Mostaco Marketing |
Zoho is a big part of our organization. Before implementing Zoho CRM, our management team was lost in tracking current deals. With the number of calls and deals we handle on a daily basis, even our sales team had a hard time doing proper follow-ups. Now, with the 360 degree view of all modules that... Zoho CRM offers, we are able to concentrate on prospecting the right leads and closing the most profitable deals. We use CommandCenter for our entire sales process that encompasses leads, deals, inventory and delivery and even sales returns. I must say it provides great visibility into our sales process and it has streamlined our reporting. We can clearly see the average time taken for each stage. |
|
Michael McMillan Chief Stategist ONE, Inc |
Not only did I find a CRM solution but a platform that would allow me to lower my monthly tech spend by $6k - $11k while centralizing all my data for better business intelligence. Testimonial By Michael McMillan |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
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Case Study Urban ElementRead More |
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NA |
Case Study EcoMark SolarRead More |
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Case Study LogitekRead More |
Frequently Asked Questions(FAQ)
for Zoho CRM
What is Zoho CRM?
Zoho CRM is a relationship management tool designed for the sales and marketing professionals to help them garner more leads, interact & engage with consumers, and boost both sales and revenue.
The tool can be leveraged to automate workflow and eliminate redundancies through its sales force automation feature which includes Lead Management, Deal Management, Contact Management and Workflow Automation. Apart from this platform also offers process management, omnichannel communication, analytical reports and capabilities, sales enablement, team collaboration, performance management and predictive sales & intelligence.
Zoho CRM offers integration with third party tools like Google Ad, DocuSign, MailChimp, LinkedIn Sales Navigator, etc. Using these integrations, it allows comparison of campaigns against sales helping to monitor spending and identifies campaign success.
What is Zoho CRM used for?
What are the top features of Zoho CRM?
Who uses Zoho CRM?
What are Zoho CRM alternatives?
Where is Zoho CRM located?
Peers used Zoho CRM for engagement management and contact list management
Zoho CRM Competitors
Zoho CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
Zoho CRM Integrations
Zoho CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho CRM
Software Failure Risk Guidance
?for Zoho CRM
Overall Risk Meter
Top Failure Risks for Zoho CRM
Zoho Corporation Pvt. Ltd News
Zoho WorkDrive 5.0: The evolution from a content collaboration app to an intelligent content management platform
Zoho has launched WorkDrive 5.0, evolving its platform from a content collaboration app to an intelligent content management solution. The update introduces AI, machine learning, and automation features to help businesses extract insights, automate workflows, and improve productivity and security.
Portable badge printing with SUNMI mobile terminals, now on Zoho Backstage
Zoho has integrated the Zoho Backstage Organizer app with SUNMI Android mobile terminals, enabling on-the-go event check-in and instant badge printing from a single handheld device. This update streamlines attendee management and enhances flexibility for event organizers.
In-depth bounce reports now in ZeptoMail
Zoho has introduced in-depth bounce analytics in ZeptoMail, enhancing users' ability to monitor and manage email deliverability by providing detailed reports on soft and hard bounces. This update aims to help users maintain sender reputation and improve transactional email performance.
Zoho Corporation Pvt. Ltd Feeds
Sridhar Vembu Steps Down As Zoho CEO To Become Company Chief Scientist | Economy News
Sridhar Vembu has stepped down as CEO of Zoho to become the company's Chief Scientist.
Zoho Sridhar Vembu steps down , Co - founder Shailesh Kumar Davey takes over as CEO
Zoho's Sridhar Vembu steps down as CEO, with Co-founder Shailesh Kumar Davey taking over the role.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
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