Zoho CRM Overview
Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.
Use Cases
Customers recommend Engagement Management, Contact List Management, Communication Management, as the business use cases that they have been most satisfied with while using Zoho CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho CRM.
Zoho CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho CRM works with different mediums / channels such as E-Mail. and Phone Calls.
Zoho CRM's features include Dashboard, Personalization, Recording, etc. and Zoho CRM support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"Zoho CRM is used in our sales department. We use it to reach out to those who visit our website. It's helpful to see where the visitor is from and it's nice to be able to send them messages. By using Zoho we are now able to get in touch with website... visitors and create potential business for inbound." - Ismail Egilmez
Peer review evidence (same sources as the product rating summary)
"...From Zoho CRM you can integrate all the elements for interaction with customers or future customers...." Peer review by Thamara P., Gerente de desarrollo de aplicaciones y servicio al cliente , Information Technology and Services
"...We are able to track emails, Zoho Tasks, and anything that is incorporated with our accounts - Contacts, Calls, etc. ...." Peer review by Verified Reviewer, Automotive
"...It helps us to manage our customers send emails and also manage subscription...." Peer review by Verified Reviewer, Information Technology and Services
Zoho CRM, Less Annoying CRM, Teamgate CRM, ClickUp, Pipeliner CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho CRM
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho CRM is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
Zoho CRM Customer wins, Customer success stories, Case studies
How efficiently Does Zoho CRM manage your Engagement Management?
How can Zoho CRM optimize your Contact List Management Workflow?
How does Zoho CRM facilitate Communication Management?
How efficiently Does Zoho CRM manage your Lead Management?
How does Zoho CRM facilitate Workflow Management?
52 buyers and buying teams have used Cuspera to assess how well Zoho CRM solved their CRM needs. Cuspera uses 23063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Zoho CRM is used in our sales department. We use it to reach out to those who visit our website. It's helpful to see where the visitor is from and it's nice to be able to send them messages. By using Zoho we are now able to get in touch with website visitors and create potential business for inboun...d. |
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CommandCenter is my favorite feature so far. I’m still learning a lot and figuring out the best way to structure everything, but it allows us to broaden the lifecycle of what starts as a person, transforms to a deal with many people, and ends with an invoice to multiple parties. It’s something we h...ave to play with a bit more before rolling it out completely, but looks very promising. |
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The multiple sales pipeline feature is awesome and something I have been waiting for for a long time. It really helps me differentiate my processes for different services. The quadrant and cohort analytics features give us interesting insights we base decisions on. Testimonial By Yannick Weihs |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ismail Egilmez Customer Success Executive OpsGenie |
Zoho CRM is used in our sales department. We use it to reach out to those who visit our website. It's helpful to see where the visitor is from and it's nice to be able to send them messages. By using Zoho we are now able to get in touch with website visitors and create potential business for inboun...d. |
|
Nick Valletta Co-Founder Byson Real Estate Co |
CommandCenter is my favorite feature so far. I’m still learning a lot and figuring out the best way to structure everything, but it allows us to broaden the lifecycle of what starts as a person, transforms to a deal with many people, and ends with an invoice to multiple parties. It’s something we h...ave to play with a bit more before rolling it out completely, but looks very promising. |
|
Yannick Weihs Co-Founder Smarthlete |
The multiple sales pipeline feature is awesome and something I have been waiting for for a long time. It really helps me differentiate my processes for different services. The quadrant and cohort analytics features give us interesting insights we base decisions on. Testimonial By Yannick Weihs |
Indian Army - Defense - Very Large
Indian Army signs deal with Zoho to strengthen digital transformation
Indian Army - Defense - Very Large
Indian Army Signs MoU with Zoho Corporation to Bolster Indigenous Digital Transformation
Frequently Asked Questions (FAQ)
What buyers ask before choosing Zoho CRM
What is Zoho CRM?
Zoho CRM is a relationship management tool designed for the sales and marketing professionals to help them garner more leads, interact & engage with consumers, and boost both sales and revenue.
The tool can be leveraged to automate workflow and eliminate redundancies through its sales force automation feature which includes Lead Management, Deal Management, Contact Management and Workflow Automation. Apart from this platform also offers process management, omnichannel communication, analytical reports and capabilities, sales enablement, team collaboration, performance management and predictive sales & intelligence.
Zoho CRM offers integration with third party tools like Google Ad, DocuSign, MailChimp, LinkedIn Sales Navigator, etc. Using these integrations, it allows comparison of campaigns against sales helping to monitor spending and identifies campaign success.
What is Zoho CRM used for?
What are the top features of Zoho CRM?
Who uses Zoho CRM?
What are Zoho CRM alternatives?
Where is Zoho CRM located?
Peers used Zoho CRM for engagement management and contact list management
Zoho CRM Competitors
Zoho CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
Zoho CRM Integrations
Zoho CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho CRM
Software Failure Risk Guidance
?for Zoho CRM
Overall Risk Meter
Top Failure Risks for Zoho CRM
Zoho Corporation Pvt. Ltd News
App Spotlight: Grow Payments for Zoho CRM
Zoho introduces the Grow Payments extension for Zoho CRM, enhancing payment collection by integrating payment requests, reminders, and transaction processing directly within the CRM. This integration reduces manual effort, improves cash flow, and supports multiple secure payment methods, streamlining the sales process for businesses.
Meet Zoho Inventory MCP: Inventory operations that work through conversation
Zoho introduces Zoho Inventory MCP, integrating AI tools to streamline inventory operations through conversational interfaces. This open standard allows AI assistants to perform tasks like creating purchase orders and checking stock availability, enhancing workflow efficiency. MCP maintains existing permissions and approval structures, ensuring secure and controlled operations.
Zoho Calendar + Google Calendar interoperability: Collaborate without scheduling conflicts
Zoho Calendar now offers interoperability with Google Calendar, allowing users to view each other's free/busy status across platforms without sharing event details. This integration aims to reduce scheduling conflicts and administrative overhead, enhancing productivity for organizations using both calendar systems.
App Spotlight: Autocomplete Address Via Google for Zoho CRM
Zoho CRM now integrates with Google Places API to offer an Autocomplete Address feature. This extension enhances CRM data accuracy by providing real-time address suggestions and automatic field mapping. It supports multiple CRM modules, improving workflows for sales and support teams by reducing manual data entry and errors in billing and shipping information.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
