Zoho CRM Overview
This is a summary of the comprehensive capabilities and benefits of Zoho CRM based on over 23063 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Zoho CRM, HubSpot CRM, Hubspot Sales Hub, Salesforce Sales Cloud, Pipedrive, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Zoho CRM is right for your needs? Our Cuspera AI engine can evaluate how Zoho CRM fits your specific business needs, industry, and context. Get your personalized assessment report today.
Zoho CRM supports business activities such as:
- Engagement Management
- Contact List Management
- Communication Management
- Lead Management
- Workflow Management
Zoho CRM can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve ROI, Improve Internal Communications, etc. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, Zoho CRM's capabilities include Dashboard, Personalization, Recording, etc.
Zoho CRM was founded in 1996. Computer Software Vertical is its biggest customer base.
Reviews
"Zoho is the best CRM I have ever used, and their customer support is first class. ZOHO is extremely easy to use, and there are always several ways to get to the information you need. I would highly recommend it to anyone needing an easy to use, yet ...comprehensive CRM. " - Tiffani Thompson
Cuspera Reviews
52 buyers and buying teams have used Cuspera to assess how well Zoho CRM solved their CRM needs. Cuspera uses 23063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Zoho CRM.
Use Cases
Peers recommend Engagement Management , Contact List Management , Communication Management , as the business use cases that they have been most satisfied while using Zoho CRM.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.74/5 ★ |
"..., I was able to follow up on each email with a click of a button no sign in and outs...." Peer review by Verified Reviewer, Education |
| engaging and following up |
4.71/5 ★ |
"...so you don't have to remember everything for the follow up calls...." Peer review by Kim B, The ‘Rock Your Limits™’ Mentor, Power Your Potential™, Professional Training & Coaching |
| engaging with scheduling & cadence |
3.19/5 ★ |
"...I used Zoho CRM software for over two years on a daily cadence and had relatively little bugs and issues...." Peer review by Irv V., Service Provider Manager |
| Contact List Management with E-Mail |
4.68/5 ★ |
"...We currently use Zoho CRM to manage our client contact information and overall opportunity management...." Peer review by Jonathan Graham, Senior Director, Delivery Operations, Element Solutions |
| creating contact list |
4.80/5 ★ |
"...Implementation of the Week Zoho Form to Zoho CRM and Shopify Integration using Zoho Flow Custom Zoho Form created to capture key information for Zoho CRM customer account Form tied into Zoho Flow for custom integration On submission of the form, CRM Contact and Account created, as well as a Shopify customer account with basic information that Shopify can store CRM Account contains additional information to flesh out the customer account Things..." The CRM Zen Show Episode 99 -Grammatically Ambiguous |
| tracking contacts |
4.71/5 ★ |
"...I recommend using this if you are looking for a sturdy program to keep track of customer contacts, invoices, contracts, etc...." Peer review by Mathew R, Account Manager, Marketing and Advertising |
| contacts history |
4.93/5 ★ |
"...It ensures that potential customers aren't left hanging and that the whole team knows the history of interactions...." Peer review by David K., Systems Analyst |
| Communication Management with E-Mail and Phone Calls |
4.23/5 ★ |
"...The modules or tools to send emails by email is great allows us to carry out successful campaigns...." Peer review by Jesus Chacon, Software Support Engineer, Vexilo |
| sending & publishing communications |
4.12/5 ★ |
"...I use it for campaign management, sending important emails to customers...." Peer review by MD Masoom R., Sr Executive Sales and Research, Information Technology and Services |
| tracking & monitoring communications |
4.56/5 ★ |
"...I've stoped tracking emails to follow my clients needs...." Peer review by Ariel C, .Net C# Developer Sr. |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.74/5 ★ |
"..., I was able to follow up on each email with a click of a button no sign in and outs...." Peer review by Verified Reviewer, Education |
|
| engaging and following up |
4.74/5 ★ |
| engaging with scheduling & cadence |
4.74/5 ★ |
| Contact List Management with E-Mail |
4.68/5 ★ |
"...We currently use Zoho CRM to manage our client contact information and overall opportunity management...." Peer review by Jonathan Graham, Senior Director, Delivery Operations, Element Solutions |
|
| creating contact list |
4.68/5 ★ |
| tracking contacts |
4.68/5 ★ |
| contacts history |
4.68/5 ★ |
| Communication Management with E-Mail and Phone Calls |
4.23/5 ★ |
"...The modules or tools to send emails by email is great allows us to carry out successful campaigns...." Peer review by Jesus Chacon, Software Support Engineer, Vexilo |
|
| sending & publishing communications |
4.23/5 ★ |
| tracking & monitoring communications |
4.23/5 ★ |
88+ more Business Use Cases
Our AI advisor, Wyz, harnessed 23063 insights from peers and experts to help you assess how these Zoho CRM use cases fit your CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zoho is the best CRM I have ever used, and their customer support is first class. ZOHO is extremely easy to use, and there are always several ways to get to the information you need. I would highly recommend it to anyone needing an easy to use, yet comprehensive CRM. Testimonial By Tiffani Thompson |
|
|
Zoho CRM is used in our sales department. We use it to reach out to those who visit our website. It's helpful to see where the visitor is from and it's nice to be able to send them messages. By using Zoho we are now able to get in touch with website visitors and create potential business for inboun...d. |
|
|
Salesforce is a nightmare to setup. Zoho is 100x easier to setup and use. Testimonial By Mark Kosier |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tiffani Thompson Sales And Marketing Manage Edmonds Engineering |
Zoho is the best CRM I have ever used, and their customer support is first class. ZOHO is extremely easy to use, and there are always several ways to get to the information you need. I would highly recommend it to anyone needing an easy to use, yet comprehensive CRM. Testimonial By Tiffani Thompson |
|
Ismail Egilmez Customer Success Executive OpsGenie |
Zoho CRM is used in our sales department. We use it to reach out to those who visit our website. It's helpful to see where the visitor is from and it's nice to be able to send them messages. By using Zoho we are now able to get in touch with website visitors and create potential business for inboun...d. |
|
Mark Kosier Founder Cyber Merced |
Salesforce is a nightmare to setup. Zoho is 100x easier to setup and use. Testimonial By Mark Kosier |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study TonariRead More |
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Case Study ApliiqRead More |
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Case Study ProteomicsRead More |
Frequently Asked Questions(FAQ)
for Zoho CRM
What is Zoho CRM?
What is Zoho CRM used for?
What are the top features of Zoho CRM?
Who uses Zoho CRM?
What are Zoho CRM alternatives?
Where is Zoho CRM located?
Popular Business Setting
for Zoho CRM
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Zoho CRM to Enhance customer relationships and Acquire customers
Zoho CRM Alternatives
Peer and Expert Opinion on Features
for Zoho CRM
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (468) |
| Personalization | Read Reviews (395) |
| Recording | Read Reviews (374) |
| Templates | Read Reviews (293) |
| Alerts: popups & Notifications | Read Reviews (184) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (468) |
| Personalization | Read Reviews (395) |
| Recording | Read Reviews (374) |
| Templates | Read Reviews (293) |
| Alerts: popups & Notifications | Read Reviews (184) |
IT and Other Capabilities
for Zoho CRM
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (1399) |
| Data Import | Read Reviews (2812) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (1399) |
| Data Import | Read Reviews (2812) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (403) |
| Email Support | Read Reviews (343) |
| Chat Support | Read Reviews (399) |
| 24/7 Support | Read Reviews (3123) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (403) |
| Email Support | Read Reviews (343) |
| Chat Support | Read Reviews (399) |
| 24/7 Support | Read Reviews (3123) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (111) |
| Analytics | Read Reviews (618) |
| Custom Reports | Read Reviews (2773) |
Software Failure Risk Guidance
?for Zoho CRM
Overall Risk Meter
Top Failure Risks for Zoho CRM
Vendor Profile Details
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
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