Veeva CRM Overview

Veeva Vault CRM, the leading life sciences CRM solution, enhances healthcare provider engagement and field team effectiveness. Tailored for the life sciences industry.

Use Cases

Customers recommend Engagement Management, Workflow Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Veeva CRM.

Other use cases:

  • Event Management
  • Collaboration
  • Content Management
  • Social Media Analytics
  • Relationship Management
  • Coaching
  • Sales Review & Feedback
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Veeva CRM.

Other priorities:

  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Establish Thought Leadership
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Veeva CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Veeva CRM works with different mediums / channels such as E-Mail. and Mobile.

Veeva CRM's features include Personalization, Recording, and Dashboard. and Veeva CRM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Veeva CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Veeva CRM is a customer relationship management (CRM) solution with features such as collaboration, sales utilization and alignment, and customer engagement...." Peer review

Veeva CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Veeva CRM

Top Industries

  • Pharmaceuticals
  • Marketing and Advertising

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Veeva CRM is popular in Pharmaceuticals, and Marketing And Advertising, and is widely used by Small Business, Large Enterprise, and Mid Market.

Veeva CRM Customer wins, Customer success stories, Case studies

How does Veeva CRM facilitate Engagement Management?

How does Veeva CRM facilitate Workflow Management?

How efficiently Does Veeva CRM manage your Sending & Publishing Communications?

What benefits does Veeva CRM offer for Event Management?

What benefits does Veeva CRM offer for Collaboration?

30 buyers and buying teams have used Cuspera to assess how well Veeva CRM solved their CRM needs. Cuspera uses 341 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Bristol Myers Squibb Adopts Veeva Systems Inc. (VEEV)s Veeva Vault CRM, Boosting Market Confidence - Yahoo Finance

Bristol Myers Squibb has adopted Veeva Systems' Veeva Vault CRM, reinforcing Veeva's strong position in the life sciences sector. This adoption highlights Veeva's influence in cloud-based solutions f...or healthcare, enhancing market confidence. Veeva continues to expand its offerings with AI capabilities, aiming to lead in digital transformation for pharmaceutical and biotechnology clients.

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Gilead Sciences adopts Veeva Vault CRM system for customer management. - AInvest

Gilead Sciences has adopted Veeva Systems' Vault CRM platform, enhancing their partnership. This CRM system, featuring advanced AI capabilities like pre-call planning and voice control, aims to impro...ve Gilead's commercial efficiency in the life sciences sector. The implementation aligns with Gilead's strategy to leverage technology for better commercial outcomes.

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Gilead Sciences Commits To Veeva Systems (VEEV) For Vault CRM Suite

Gilead Sciences has committed to using Veeva Systems' Vault CRM, enhancing Veeva's presence in pharmaceutical CRM through advanced AI technology. This collaboration is expected to drive product adopt...ion and revenue growth, aligning with Veeva's strategy to resolve interoperability challenges and expand margins.

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Bayer - Pharmaceuticals

Bayer uses Veeva Site Connect to improve trial collaboration. The solution offers faster start-up times and better visibility. Bayer collaborates with Skylight Health Research to simplify processes. ...The focus is on standardizing trial collaboration.

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Genentech - Pharmaceuticals

Genentech uses Veeva Link to improve customer engagement by 50%. The tool helps commercial teams understand customers better. It is part of Veeva's solutions for biopharma companies.

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Sanofi - Pharmaceuticals

Sanofi improved efficiency by consolidating 40 legacy systems into one. They reduced change control steps from 11 to 5. 60% of deviations are now closed on a fast-track basis. Sanofi partnered with V...eeva to implement quality solutions, modernizing operations. The QualiPSO program was launched to ensure agile quality management. The project involved over 40 sites and 12,000 CMOs, with documentation in 14 languages.

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Supercharge Your CRM with Veeva OpenData

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Peers used Veeva CRM for engagement management and workflow management

Veeva CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (4)
Analytics

4.74/5 ★

Read Reviews (35)
Custom Reports

4.59/5 ★

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (4)
Analytics

4.74/5 ★

Read Reviews (35)
Custom Reports

4.59/5 ★

Read Reviews (30)

Software Failure Risk Guidance

?

for Veeva CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Veeva CRM

Veeva Systems Inc. News

Product

Veeva China CRM Suite Adds Embedded AI Agents to Drive Greater Productivity and Compliance

Veeva Systems has integrated four AI agents into its China CRM Suite to enhance productivity and compliance for life sciences teams. These agents, including the Magic Call and Magic Notes agents, provide voice-based reporting and compliance checks. A leading pharmaceutical company is already using the Magic Call Agent to improve data collection efficiency. Additional AI capabilities are planned for December 2025.

Product

Veeva Compass Patient Data Features Brief

Veeva Systems introduces Veeva Compass, a suite of commercial data products designed for complex therapies. Key features include Veeva Compass Patient, offering anonymous patient longitudinal data, and Veeva Compass Pathway for prescription claims lifecycle data. The platform enhances data visibility and insights, providing comprehensive patient-centric data and unlimited access. It integrates with Veeva CRM and Veeva Nitro, supporting efficient, coordinated operations across sales, medical, and marketing teams.

Partnership

ACCURIDS Joins the Veeva Product Partner Program

ACCURIDS has joined the Veeva Product Partner Program, integrating its data standardization platform with Veeva Vault applications. This partnership enhances regulatory compliance and data quality for pharmaceutical companies by automating data flows and ensuring consistent, reusable data across business functions. The collaboration aims to streamline regulatory processes and improve product lifecycle management.

Partnership

Veeva CRO Partner Program

Veeva Systems has launched the Veeva CRO Partner Program, which includes a directory of contract research organizations (CROs) that utilize Veeva's technology solutions such as Veeva EDC, Veeva eTMF, and others. This program aims to enhance collaboration and streamline clinical research processes by leveraging Veeva's cloud-based applications across various regions.

Veeva Systems Inc. Profile

Company Name

Veeva Systems Inc.

Company Website

https://www.veeva.com/

Year Founded

2007

HQ Location

4280 Hacienda Drive Pleasanton, CA 94588

Employees

1001-5000

Social

Financials

PRIVATE