Veeva CRM Overview

Veeva Vault CRM, the leading life sciences CRM solution, enhances healthcare provider engagement and field team effectiveness. Tailored for the life sciences industry.

Use Cases

Customers recommend Engagement Management, Workflow Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Veeva CRM.

Other use cases:

  • Event Management
  • Collaboration
  • Content Management
  • Social Media Analytics
  • Relationship Management
  • Coaching
  • Sales Review & Feedback
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Veeva CRM.

Other priorities:

  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Establish Thought Leadership
See all business priorities See less business priorities

Veeva CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Veeva CRM works with different mediums / channels such as E-Mail. and Mobile.

Veeva CRM's features include Personalization, Recording, and Dashboard. and Veeva CRM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Veeva CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Veeva CRM is a customer relationship management (CRM) solution with features such as collaboration, sales utilization and alignment, and customer engagement...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Think SFDC for pharma: capture sales activities and customer interactions, build reports..." Peer review by Consultant in Information Technology and Services
"...Real-time information delivered within your reps daily workflow, regardless of their mobile device...." Veeva CRM
"...Once you have your eDetailer or email completed and approved, you can easily distribute it via multiple channels (export to CLM, CRM or publish it as an app). ..." Viseven Veeva content development certified agency

Veeva CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Veeva CRM

Top Industries

  • Pharmaceuticals
  • Marketing and Advertising

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Veeva CRM is popular in Pharmaceuticals, and Marketing And Advertising, and is widely used by Small Business, Large Enterprise, and Mid Market.

Veeva CRM Customer wins, Customer success stories, Case studies

How efficiently Does Veeva CRM manage your Engagement Management?

Why is Veeva CRM the best choice for Workflow Management?

What solutions does Veeva CRM provide for Sending & Publishing Communications?

How can Veeva CRM optimize your Event Management Workflow?

What benefits does Veeva CRM offer for Collaboration?

30 buyers and buying teams have used Cuspera to assess how well Veeva CRM solved their CRM needs. Cuspera uses 341 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Eli Lilly and Company - Pharmaceuticals - Very Large

How Eli Lilly's Global Vault CRM Rollout At Veeva Systems (VEEV) Has Changed ...

Indianapolis, USA

Eli Lilly and Company has committed to deploying Veeva Vault CRM globally, highlighting a shift towards AI-enabled commercial tools. This rollout underscores Veeva's influence in AI-driven commercial... execution and raises awareness about the concentration risk due to dependence on large pharma customers. The move aligns with Veeva's broader strategy to enhance its AI-enabled suites.

Read on →
 

Bharat Serums and Vaccines Limited - Biopharmaceuticals - Large

Leading India Biopharma Standardizes on Veeva Vault PromoMats to Speed Scientific Content Distribution

Mumbai, India

Bharat Serums and Vaccines Limited has standardized on Veeva Vault PromoMats to enhance its digital content lifecycle, focusing on scientific and promotional materials. This adoption aims to streamli...ne content approvals, improve compliance, and accelerate time to market, supporting BSV's expansion into global markets.

Read on →
 

Boehringer Ingelheim and MSD - Biopharmaceuticals - Very Large

Leading Asia Pacific Biopharmas Power Digital Engagement with Veeva CRM

Eighteen of the top 20 biopharmaceutical companies in Asia Pacific, including Boehringer Ingelheim and MSD, are using Veeva CRM to enhance digital engagement with healthcare professionals. Veeva CRM ...provides insights and workflows that help sales, medical, and marketing teams deliver effective interactions. The platform supports omnichannel engagement, enabling field teams to tailor interactions and build impactful relationships with HCPs.

Read on →
 

GSK - Pharmaceuticals - Very Large

Brentford, UK

GSK used Veeva Align to fix sales alignment issues in the U.S. The company cut planning time from 90 days to 30 days. Field reps used Integrated Territory Feedback to remove 66,845 outdated HCP recor...ds. The solution went live in just five weeks. GSK improved rep trust and plans to expand Align globally.

 

Global Medical Device Company - Medical Devices - Very Large

Veeva Vault Clinical helped a global medical device company cut clinical trial timelines by 6 months. The company replaced manual, siloed systems with a unified digital platform. They managed nearly ...100 studies in Vault CTMS within six months. Site payments are now automated, saving days of manual work. Over $26 million in reimbursements were tracked using Vault Payments. The connected platform improved data quality and cross-functional collaboration.

 

Global medical information organization (leading dermatology provider) - Pharmaceuticals - Large

Veeva MedInquiry helped a global medical information organization, specializing in dermatology, modernize its inquiry management. The company needed to support 30 affiliates and handle tens of thousa...nds of medical information requests and adverse events. Veeva MedInquiry enabled faster, more accurate case processing and real-time integration with their global pharmacovigilance system. The solution improved productivity, ensured GDPR compliance, and provided actionable insights through dashboards. Integration with Veeva CRM streamlined field inquiry handling and reduced manual work.

Supercharge Your CRM with Veeva OpenData

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Peers used Veeva CRM for engagement management and workflow management

Veeva CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (35)
Custom Reports

4.59/5

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (35)
Custom Reports

4.59/5

Read Reviews (30)

Software Failure Risk Guidance

?

for Veeva CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Veeva CRM

Veeva Systems Inc. News

Product

Veeva Connections for Quality

Veeva Systems enhances its integration capabilities with the launch of Veeva Connections for Quality. This integration connects clinical operations with quality management, regulatory, and safety systems, providing a single source of truth for data and streamlining processes like clinical trial issue management and regulatory assessments.

Product

Veeva Connections for Clinical Data

Veeva Systems introduces new integrations for clinical data management, enhancing data synchronization across its platforms. The updates streamline operations by automating data transfer between clinical data management and operations teams, reducing errors and improving efficiency. Key integrations include CTMS with eCOA and EDC, and RTSM with DQS, facilitating seamless data flow and enhancing study management.

Product

Veeva Connections for Commercial

Veeva Systems introduces new integrations within its Commercial Connections platform, enhancing document management and adverse event processing. These integrations automate the transfer of documents and data across Veeva's Vault applications, improving collaboration between medical, promotional, and clinical teams.

Product

Veeva Connections for Clinical Operations

Veeva Systems has announced various integrations within its Clinical Operations suite, enhancing data management and regulatory compliance. These integrations automate data sharing across Veeva applications like CTMS, EDC, and Vault CRM, streamlining processes such as study data synchronization, safety letter distribution, and protocol deviation management. This initiative aims to improve efficiency and transparency in clinical trials and regulatory operations.

Veeva Systems Inc. Profile

Company Name

Veeva Systems Inc.

Company Website

https://www.veeva.com/

Year Founded

2007

HQ Location

4280 Hacienda Drive Pleasanton, CA 94588

Employees

1001-5000

Social

Financials

PRIVATE