Veeva CRM Overview

Veeva Vault CRM, the leading life sciences CRM solution, enhances healthcare provider engagement and field team effectiveness. Tailored for the life sciences industry.

Use Cases

Customers recommend Engagement Management, Workflow Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Veeva CRM.

Other use cases:

  • Event Management
  • Collaboration
  • Content Management
  • Social Media Analytics
  • Relationship Management
  • Coaching
  • Sales Review & Feedback
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Veeva CRM.

Other priorities:

  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Establish Thought Leadership
See all business priorities See less business priorities

Veeva CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Veeva CRM works with different mediums / channels such as E-Mail. and Mobile.

Veeva CRM's features include Personalization, Recording, and Dashboard. and Veeva CRM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Veeva CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Veeva CRM is a customer relationship management (CRM) solution with features such as collaboration, sales utilization and alignment, and customer engagement...." Peer review

Peer review evidence (same sources as the product rating summary)

"...With advanced functionalities pharma marketers could stay engaged with their customers via a the channel of their choice...." Pharma Marketing Tools for Powerful Multichannel Strategy
"...I like to have the documents section with everything that is on your workflow, as I sometimes don't read the email notifications. ...." Peer review by Verified Reviewer, Pharmaceuticals
"...Once you have your eDetailer or email completed and approved, you can easily distribute it via multiple channels (export to CLM, CRM or publish it as an app). ..." Viseven Veeva content development certified agency

Veeva CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Veeva CRM

Top Industries

  • Pharmaceuticals
  • Marketing and Advertising

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Veeva CRM is popular in Pharmaceuticals, and Marketing And Advertising, and is widely used by Small Business, Large Enterprise, and Mid Market.

Veeva CRM Customer wins, Customer success stories, Case studies

What solutions does Veeva CRM provide for Engagement Management?

What benefits does Veeva CRM offer for Workflow Management?

How can Veeva CRM enhance your Sending & Publishing Communications process?

How can Veeva CRM enhance your Event Management process?

How can Veeva CRM optimize your Collaboration Workflow?

30 buyers and buying teams have used Cuspera to assess how well Veeva CRM solved their CRM needs. Cuspera uses 341 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Roche Pharmaceuticals - Pharmaceuticals - Very Large

Veeva Announces Expanded Partnership With Roche

Basel, Switzerland

Roche Pharmaceuticals has expanded its partnership with Veeva Systems by adopting Veeva Vault CRM to enhance global customer engagement. The AI-enabled CRM will support Roche's Pharma teams in delive...ring personalized interactions and insights, leveraging Veeva's agentic AI technology. This adoption aims to improve support for healthcare professionals and patients.

Read on →
 

Parexel - Clinical Research Organization - Very Large

Parexel: Driving Automated Data Transparency and Sponsor Trust with Veeva Clinical Transfer

Raleigh, USA

Parexel, a global clinical research organization, enhances its clinical trial data exchange by adopting Veeva Clinical Transfer. This solution automates data flow, providing sponsors with real-time o...versight and reducing administrative burdens. The integration eliminates complex custom setups, enabling faster, data-driven decisions.

Read on →
 

FarmaForce - Pharmaceutical - Medium

FarmaForce, A New CSO, Standardises on Veeva OpenData for Customer Data

Sydney, Australia

FarmaForce, a contract sales organization in the pharmaceutical industry, has standardized on Veeva OpenData for customer data management. This adoption enables FarmaForce to access comprehensive hea...lthcare professional and organization profiles directly within Veeva CRM, enhancing multichannel sales and marketing efforts. The integration supports FarmaForce's commercial strategies by providing reliable, up-to-date customer data.

Read on →

Curium - Pharmaceuticals - Large

Boston, USA

Curium used Veeva Vault CRM to improve customer engagement. They adopted Link Key Accounts and Campaign Manager to help field teams find hidden decision makers. Marketing teams used these tools to re...ach more people with promotions. The AI features in Vault CRM helped Curium move faster and stay ahead. A senior director at Curium said the tools helped their commercial team leap forward.

Otsuka Europe and Bayer AG - Pharmaceuticals - Large

Leverkusen, Germany

Otsuka Europe and Bayer AG used Veeva PromoMats and Vault CRM to unify their content supply chain. They connected content creation and delivery, making it easier for teams to find and use approved ma...terials. Real-time synchronization and document mirroring reduced manual work and sped up content updates. AI tools helped automate compliance checks and content personalization. Teams now use data-driven insights to improve engagement with healthcare professionals.

Bayer AG - Pharmaceuticals - Very Large

Leverkusen, Germany

Bayer AG uses Veeva Vault CRM and Veeva AI to connect data and software. This helps Bayer build a strong data foundation for AI. The company avoids rework in different markets by harmonizing referenc...e data. AI now gives insights faster and reduces admin work for field teams. Bayer focuses more on valuable customer interactions with these tools.

Supercharge Your CRM with Veeva OpenData

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Peers used Veeva CRM for engagement management and workflow management

Veeva CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (35)
Custom Reports

4.59/5

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (35)
Custom Reports

4.59/5

Read Reviews (30)

Software Failure Risk Guidance

?

for Veeva CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Veeva CRM

Veeva Systems Inc. News

Product

Agentic MLRâ„¢ with Veeva Falcon MLR

Veeva Systems introduces Veeva Falcon MLR, designed to automate and accelerate content review processes, aiming to reduce over 70% of manual MLR labor within five years.

Product

Veeva Systems (VEEV) Launches Veeva EHS For Manufacturing And Testing Teams

Veeva Systems has launched Veeva EHS, a new application within its Quality Cloud suite, designed to automate environmental, health, and safety processes for manufacturing and testing teams. The application aims to enhance operational risk and safety management, with an early adopter rollout planned for August 2026 targeting life sciences and manufacturing customers.

Product

Veeva Clinical Database Features Brief

Veeva Systems has enhanced its Veeva DQS, a clinical data platform, to automate data aggregation, cleaning, and management for clinical trials. The platform centralizes data from various sources, automates discrepancy detection, and streamlines query management, enabling faster data readiness and improved collaboration among data managers.

Product

Veeva Systems (VEEV) Could Be 30% Undervalued On Index Removal And AI ...

Veeva Systems has been removed from several Russell growth indices but is rolling out new products in environmental, health, and safety, and AI-driven content review. The resolution of a dispute with IQVIA enables full integration of datasets into Veeva's Commercial Cloud, expanding its market and improving product adoption. This integration is expected to boost revenue growth.

Veeva Systems Inc. Profile

Company Name

Veeva Systems Inc.

Company Website

https://www.veeva.com/

Year Founded

2007

HQ Location

4280 Hacienda Drive Pleasanton, CA 94588

Employees

1001-5000

Social

Financials

PRIVATE