Veeva CRM Overview

Veeva Vault CRM, the leading life sciences CRM solution, enhances healthcare provider engagement and field team effectiveness. Tailored for the life sciences industry.

Use Cases

Customers recommend Engagement Management, Workflow Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Veeva CRM.

Other use cases:

  • Event Management
  • Collaboration
  • Content Management
  • Social Media Analytics
  • Relationship Management
  • Coaching
  • Sales Review & Feedback
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Veeva CRM.

Other priorities:

  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Establish Thought Leadership
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Veeva CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Veeva CRM works with different mediums / channels such as E-Mail. and Mobile.

Veeva CRM's features include Personalization, Recording, and Dashboard. and Veeva CRM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Veeva CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I like to have the documents section with everything that is on your workflow, as I sometimes don't read the email notifications. ...." Peer review by Verified Reviewer, Pharmaceuticals

Veeva CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Veeva CRM

Top Industries

  • Pharmaceuticals
  • Marketing and Advertising

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Veeva CRM is popular in Pharmaceuticals, and Marketing And Advertising, and is widely used by Small Business, Large Enterprise, and Mid Market.

Comprehensive Insights on Veeva CRM Use Cases

What benefits does Veeva CRM offer for Engagement Management?

What makes Veeva CRM ideal for Workflow Management?

What benefits does Veeva CRM offer for Sending & Publishing Communications?

What Are the key features of Veeva CRM for Event Management?

How efficiently Does Veeva CRM manage your Collaboration?

19+ more Business Use Cases

30 buyers and buying teams have used Cuspera to assess how well Veeva CRM solved their CRM needs. Cuspera uses 341 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Case Studies

Pharmaceuticals

CASE STUDY Daiichi Sankyo

Daiichi Sankyo uses Veeva solutions to improve regulatory operations. They connect registrations, submissions, archive, and publishing on the Vault Platform. This helps streamline their processes. Th...e VP of Regulatory Operations highlights the benefits of capturing data through the authoring process.

Pharmaceuticals

CASE STUDY Genentech

Genentech uses Veeva Link to improve customer engagement by 50%. The tool helps commercial teams understand customers better. It is part of Veeva's solutions for biopharma companies.

Pharmaceuticals

CASE STUDY Sanofi

Sanofi improved efficiency by consolidating 40 legacy systems into one. They reduced change control steps from 11 to 5. 60% of deviations are now closed on a fast-track basis. Sanofi partnered with V...eeva to implement quality solutions, modernizing operations. The QualiPSO program was launched to ensure agile quality management. The project involved over 40 sites and 12,000 CMOs, with documentation in 14 languages.

Pharmaceuticals

CASE STUDY Novo Nordisk

Novo Nordisk adopted Veeva Vault CRM for its innovative technology and flexibility. The company is a large biopharma based in New Jersey. They chose Veeva to support their growth and expansion. Frank... Armenante, Director of Field Systems, highlighted the importance of innovation and flexibility in their decision.

Pharmaceuticals

CASE STUDY Bayer

Bayer uses Veeva Site Connect to improve trial collaboration. The solution offers faster start-up times and better visibility. Bayer collaborates with Skylight Health Research to simplify processes. ...The focus is on standardizing trial collaboration.

Pharmaceuticals

CASE STUDY Merck

Merck uses Veeva's unified platform to streamline pharmacovigilance processes. This integration helps them innovate and evaluate their business holistically. The platform connects safety, clinical, a...nd quality systems.

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Supercharge Your CRM with Veeva OpenData

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Peers used Veeva CRM for engagement management and workflow management

Veeva CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (4)
Analytics

4.74/5 ★

Read Reviews (35)
Custom Reports

4.59/5 ★

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (4)
Analytics

4.74/5 ★

Read Reviews (35)
Custom Reports

4.59/5 ★

Read Reviews (30)

Software Failure Risk Guidance

?

for Veeva CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Veeva CRM

Veeva Systems Inc. News

Partnership

Veeva Systems & SCRI form collaboration to advance oncology clinical trials

Veeva Systems and Sarah Cannon Research Institute (SCRI) have entered a collaboration to accelerate oncology clinical trials. The partnership leverages Veevas cloud-based clinical trial management solutions to streamline trial operations and data management for SCRI. This alliance aims to enhance trial efficiency, improve patient outcomes, and advance cancer research through integrated digital technologies in the life sciences sector.

Customer

Customer Story

Veeva Systems enabled a pharmaceutical company to improve field medical engagement for an expanded treatment indication using Veeva Link. Real-time customer intelligence helped medical teams identify and connect with key opinion leaders, driving targeted scientific outreach. Veeva Pulse Field Trends Report data showed that pre-launch engagement with KOLs led to a 1.5x increase in treatment adoption within six months, demonstrating measurable impact.

Product

Veeva LIMS | Modern QC LIMS Software for Biopharma

Veeva Systems has launched Veeva LIMS, a modern laboratory information management system tailored for biopharma quality control. The cloud-based solution streamlines QC workflows, automates data capture, and improves compliance for life sciences labs. Veeva LIMS integrates with other enterprise systems to support digital transformation and regulatory requirements in pharmaceutical manufacturing.

Product

Veeva eTMF Feature: TMF Transfer

Veeva Systems introduced the TMF Transfer feature in Veeva eTMF, enabling automated, secure transfer of Trial Master File documents between sponsors and CROs. This enhancement eliminates manual end-of-study migrations, improves collaboration, and ensures TMF quality and completeness for life sciences organizations.

Veeva Systems Inc. Profile

Company Name

Veeva Systems Inc.

Company Website

https://www.veeva.com/

Year Founded

2007

HQ Location

4280 Hacienda Drive Pleasanton, CA 94588

Employees

1001-5000

Social

Financials

PRIVATE