Veeva CRM Overview

Veeva Vault CRM, the leading life sciences CRM solution, enhances healthcare provider engagement and field team effectiveness. Tailored for the life sciences industry.

Use Cases

Customers recommend Engagement Management, Workflow Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Veeva CRM.

Other use cases:

  • Event Management
  • Collaboration
  • Content Management
  • Social Media Analytics
  • Relationship Management
  • Coaching
  • Sales Review & Feedback
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Veeva CRM.

Other priorities:

  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Establish Thought Leadership
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Veeva CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Veeva CRM works with different mediums / channels such as E-Mail. and Mobile.

Veeva CRM's features include Personalization, Recording, and Dashboard. and Veeva CRM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Veeva CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...This also gives management access to up-to-date customer information for complete visibility of all customer interactions with reps in the field...." Peer review by Yann G., CEO, Pharmaceuticals

Peer review evidence (same sources as the product rating summary)

"...Think SFDC for pharma: capture sales activities and customer interactions, build reports..." Peer review by Katya B.
"...A unique solution eWizard platform is plugged into Veeva products and provides a full Veeva suite integration for successful multichannel content workflow...." Viseven Veeva content development certified agency
"...Companies can use messaging applications, including WhatsApp and WeChat, to send compliant messages to customers through any mobile device...." Veeva Announces New Mobile and AI Innovations in Veeva CRM

Veeva CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Veeva CRM

Top Industries

  • Pharmaceuticals
  • Marketing and Advertising

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Veeva CRM is popular in Pharmaceuticals, and Marketing And Advertising, and is widely used by Small Business, Large Enterprise, and Mid Market.

Veeva CRM Customer wins, Customer success stories, Case studies

How can Veeva CRM enhance your Engagement Management process?

How efficiently Does Veeva CRM manage your Workflow Management?

Why is Veeva CRM the best choice for Sending & Publishing Communications?

How can Veeva CRM optimize your Event Management Workflow?

How does Veeva CRM address your Collaboration Challenges?

30 buyers and buying teams have used Cuspera to assess how well Veeva CRM solved their CRM needs. Cuspera uses 341 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Veranex Accelerates Clinical Trials with Veeva Vault CDMS

Veranex, a global medtech CRO, is using Veeva Vault CDMS to enhance clinical trial efficiency. The platform allows for rapid study builds, seamless data management, and mid-study changes without down...time. This adoption highlights Veeva's role in modernizing clinical data management, supporting Veranex's efforts to streamline processes and accelerate medical product development.

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Veeva Quality Cloud Advances Manufacturing Operations for Kindeva

Veeva Systems announced that Kindeva is adopting Veeva Quality Cloud to modernize its manufacturing operations. This adoption will unify Kindeva's global sites on a single cloud platform, enhancing q...uality management, compliance, and operational efficiency. The platform includes Veeva QualityDocs, QMS, Training, and LearnGxP, supporting Kindeva's growth and improving client service.

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Leading Companies Accelerating Clinical Trials with Veeva Vault CDMS

Veeva Systems reports increased adoption of its Vault CDMS by life sciences companies, including a top 20 pharmaceutical firm. Vault CDMS, part of the Veeva Vault Clinical Suite, accelerates clinical... trial data management, enabling faster study starts and efficient data handling. The platform supports over 100 trials, offering innovative features like zero-downtime amendments and rule configuration for data checks.

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Epikast - Pharmaceuticals - Small

New York, USA

Epikast used Veeva Vault CRM and Service Center to unify its inside sales and customer service teams. The company faced challenges with fragmented systems and slow, disconnected sales processes. By a...dopting a single platform, Epikast enabled faster sales execution and highly personalized engagement with healthcare professionals. The rollout took just 2.5 months, with Service Center activated in under two weeks. Epikast now benefits from deeper customer context, streamlined operations, and improved collaboration across commercial teams.

 

Merck - Pharmaceuticals - Very Large

Rahway, USA

Merck uses Veeva Development Cloud to improve data quality and drive operational efficiency. The unified platform helps Merck share data across the company in new ways. This leads to better end-to-en...d efficiency. Merck benefits from deeper data understanding. The solution supports Merck’s goal of operational excellence.

 

Emerging biopharmaceutical company - Pharmaceuticals - Small

Veeva Compass Patient helped an emerging biopharma company prepare for a rare disease launch. The company used patient data to analyze the full patient journey, focusing on specialists and referral p...atterns. They identified key disease markers and developed predictive models to find high-risk patients. This enabled earlier intervention and more targeted outreach to healthcare providers. The insights supported commercial strategy and launch planning.

Supercharge Your CRM with Veeva OpenData

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Peers used Veeva CRM for engagement management and workflow management

Veeva CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (35)
Custom Reports

4.59/5

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (35)
Custom Reports

4.59/5

Read Reviews (30)

Software Failure Risk Guidance

?

for Veeva CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Veeva CRM

Veeva Systems Inc. News

Product

New Veeva Vault CTMS to Transform Clinical Operations as the Industrys First Unified Cloud Solution

Veeva Systems has introduced Veeva Vault CTMS, the first cloud-based application unifying CTMS and eTMF for clinical operations. This solution offers life sciences companies a single source for clinical data, real-time visibility, and seamless stakeholder collaboration. Vault CTMS, part of the Veeva Vault Clinical Suite, aims to streamline clinical trial processes and is expected to be available in Q1 2017.

Product

Veeva Introduces New ePRO Application for Faster Access to Patient Data

Veeva Systems has launched Veeva ePRO, a new application designed to enhance patient-reported outcomes in digital clinical trials. This tool allows patients to complete assessments via mobile or web, providing real-time data access for sponsors and research sites. Part of the Veeva Vault Clinical Suite, ePRO aims to streamline trial activities and improve patient retention by addressing common challenges in clinical trials.

Product

Veeva Reinvents Clinical Data Management with a Single Application to Manage All Trial Data

Veeva Systems has launched Veeva Vault CDMS, a next-generation cloud application designed to streamline clinical data management. This single application integrates coding, EDC, data cleaning, and reporting, allowing life sciences companies to manage all trial data efficiently. Vault CDMS aims to replace multiple tools, providing a complete view of clinical data for faster insights and execution. It is part of the Veeva Vault Clinical Suite, enhancing trial processes on a unified cloud platform.

Partnership

Lotus Clinical Research Expands Partnership with Veeva to Accelerate Clinical Trials

Lotus Clinical Research has expanded its partnership with Veeva Systems by broadening its use of the Veeva Vault Clinical Suite. This strategic move enhances Lotus' clinical trial operations, reducing startup times and improving coordination with sponsors and sites. Veeva's integrated clinical applications support Lotus' growth and diversification in clinical research.

Veeva Systems Inc. Profile

Company Name

Veeva Systems Inc.

Company Website

https://www.veeva.com/

Year Founded

2007

HQ Location

4280 Hacienda Drive Pleasanton, CA 94588

Employees

1001-5000

Social

Financials

PRIVATE