Veeva CRM Overview

Veeva Vault CRM, the leading life sciences CRM solution, enhances healthcare provider engagement and field team effectiveness. Tailored for the life sciences industry.

Use Cases

Customers recommend Engagement Management, Workflow Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Veeva CRM.

Other use cases:

  • Event Management
  • Collaboration
  • Content Management
  • Social Media Analytics
  • Relationship Management
  • Coaching
  • Sales Review & Feedback
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Veeva CRM.

Other priorities:

  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Establish Thought Leadership
See all business priorities See less business priorities

Veeva CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Veeva CRM works with different mediums / channels such as E-Mail. and Mobile.

Veeva CRM's features include Personalization, Recording, and Dashboard. and Veeva CRM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Veeva CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...With Veeva CRMs Event Management tool, users can create events, gain approvals, manage budgets and collaborate with vendors...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Veeva CRM aims to make sales reps more effective by offering the following benefits: Orchestrated multichannel engagement ..." Veeva CRM vs Salesforce Health Cloud
"...So you get most of Salesforce's out-of-the-box capabilities with new fields/forms/workflow...." Peer review by Laurent B., Responsable d'Analyses, Pharmaceuticals
"...Once you have your eDetailer or email completed and approved, you can easily distribute it via multiple channels (export to CLM, CRM or publish it as an app). ..." Viseven Veeva content development certified agency

Veeva CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Veeva CRM

Top Industries

  • Pharmaceuticals
  • Marketing and Advertising

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Veeva CRM is popular in Pharmaceuticals, and Marketing And Advertising, and is widely used by Small Business, Large Enterprise, and Mid Market.

Veeva CRM Customer wins, Customer success stories, Case studies

How efficiently Does Veeva CRM manage your Engagement Management?

What makes Veeva CRM ideal for Workflow Management?

What Are the key features of Veeva CRM for Sending & Publishing Communications?

What makes Veeva CRM ideal for Event Management?

What makes Veeva CRM ideal for Collaboration?

30 buyers and buying teams have used Cuspera to assess how well Veeva CRM solved their CRM needs. Cuspera uses 341 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Eli Lilly and Company - Pharmaceuticals - Very Large

How Eli Lilly's Global Vault CRM Rollout At Veeva Systems (VEEV) Has Changed ...

Indianapolis, USA

Eli Lilly and Company has committed to deploying Veeva Vault CRM globally, highlighting a shift towards AI-enabled commercial tools. This rollout underscores Veeva's influence in AI-driven commercial... execution and raises awareness about the concentration risk due to dependence on large pharma customers. The move aligns with Veeva's broader strategy to enhance its AI-enabled suites.

Read on →
 

Bharat Serums and Vaccines Limited - Biopharmaceuticals - Large

Leading India Biopharma Standardizes on Veeva Vault PromoMats to Speed Scientific Content Distribution

Mumbai, India

Bharat Serums and Vaccines Limited has standardized on Veeva Vault PromoMats to enhance its digital content lifecycle, focusing on scientific and promotional materials. This adoption aims to streamli...ne content approvals, improve compliance, and accelerate time to market, supporting BSV's expansion into global markets.

Read on →
 

Boehringer Ingelheim and MSD - Biopharmaceuticals - Very Large

Leading Asia Pacific Biopharmas Power Digital Engagement with Veeva CRM

Eighteen of the top 20 biopharmaceutical companies in Asia Pacific, including Boehringer Ingelheim and MSD, are using Veeva CRM to enhance digital engagement with healthcare professionals. Veeva CRM ...provides insights and workflows that help sales, medical, and marketing teams deliver effective interactions. The platform supports omnichannel engagement, enabling field teams to tailor interactions and build impactful relationships with HCPs.

Read on →

Curium - Pharmaceuticals - Large

Boston, USA

Curium used Veeva Vault CRM to improve customer engagement. They adopted Link Key Accounts and Campaign Manager to help field teams find hidden decision makers. Marketing teams used these tools to re...ach more people with promotions. The AI features in Vault CRM helped Curium move faster and stay ahead. A senior director at Curium said the tools helped their commercial team leap forward.

Otsuka Europe and Bayer AG - Pharmaceuticals - Large

Leverkusen, Germany

Otsuka Europe and Bayer AG used Veeva PromoMats and Vault CRM to unify their content supply chain. They connected content creation and delivery, making it easier for teams to find and use approved ma...terials. Real-time synchronization and document mirroring reduced manual work and sped up content updates. AI tools helped automate compliance checks and content personalization. Teams now use data-driven insights to improve engagement with healthcare professionals.

Bayer AG - Pharmaceuticals - Very Large

Leverkusen, Germany

Bayer AG uses Veeva Vault CRM and Veeva AI to connect data and software. This helps Bayer build a strong data foundation for AI. The company avoids rework in different markets by harmonizing referenc...e data. AI now gives insights faster and reduces admin work for field teams. Bayer focuses more on valuable customer interactions with these tools.

Supercharge Your CRM with Veeva OpenData

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Peers used Veeva CRM for engagement management and workflow management

Veeva CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (35)
Custom Reports

4.59/5

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (35)
Custom Reports

4.59/5

Read Reviews (30)

Software Failure Risk Guidance

?

for Veeva CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Veeva CRM

Veeva Systems Inc. News

Product

Veeva Connections for Quality

Veeva Systems enhances its integration capabilities with the launch of Veeva Connections for Quality. This integration connects clinical operations with quality management, regulatory, and safety systems, providing a single source of truth for data and streamlining processes like clinical trial issue management and regulatory assessments.

Product

Veeva Connections for Clinical Data

Veeva Systems introduces new integrations for clinical data management, enhancing data synchronization across its platforms. The updates streamline operations by automating data transfer between clinical data management and operations teams, reducing errors and improving efficiency. Key integrations include CTMS with eCOA and EDC, and RTSM with DQS, facilitating seamless data flow and enhancing study management.

Product

Veeva Connections for Commercial

Veeva Systems introduces new integrations within its Commercial Connections platform, enhancing document management and adverse event processing. These integrations automate the transfer of documents and data across Veeva's Vault applications, improving collaboration between medical, promotional, and clinical teams.

Product

Veeva Connections for Clinical Operations

Veeva Systems has announced various integrations within its Clinical Operations suite, enhancing data management and regulatory compliance. These integrations automate data sharing across Veeva applications like CTMS, EDC, and Vault CRM, streamlining processes such as study data synchronization, safety letter distribution, and protocol deviation management. This initiative aims to improve efficiency and transparency in clinical trials and regulatory operations.

Veeva Systems Inc. Profile

Company Name

Veeva Systems Inc.

Company Website

https://www.veeva.com/

Year Founded

2007

HQ Location

4280 Hacienda Drive Pleasanton, CA 94588

Employees

1001-5000

Social

Financials

PRIVATE