Veeva CRM Overview

Veeva Vault CRM, the leading life sciences CRM solution, enhances healthcare provider engagement and field team effectiveness. Tailored for the life sciences industry.

Use Cases

Customers recommend Engagement Management, Workflow Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Veeva CRM.

Other use cases:

  • Event Management
  • Collaboration
  • Content Management
  • Social Media Analytics
  • Relationship Management
  • Coaching
  • Sales Review & Feedback
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Veeva CRM.

Other priorities:

  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Establish Thought Leadership
See all business priorities See less business priorities

Veeva CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Veeva CRM works with different mediums / channels such as E-Mail. and Mobile.

Veeva CRM's features include Personalization, Recording, and Dashboard. and Veeva CRM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Veeva CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Think SFDC for pharma: capture sales activities and customer interactions, build reports..." Peer review by Consultant in Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...With seamless integration of digital and personal channels, companies extend their reach and engage customers through their channel of choice. ..." OPKO Health Switches to Multichannel Veeva CRM to Drive More Effective Customer Engagement
"...So you get most of Salesforce's out-of-the-box capabilities with new fields/forms/workflow...." Peer review by Laurent B., Responsable d'Analyses, Pharmaceuticals
"...Once you have your eDetailer or email completed and approved, you can easily distribute it via multiple channels (export to CLM, CRM or publish it as an app). ..." Viseven Veeva content development certified agency

Veeva CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Veeva CRM

Top Industries

  • Pharmaceuticals
  • Marketing and Advertising

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Veeva CRM is popular in Pharmaceuticals, and Marketing And Advertising, and is widely used by Small Business, Large Enterprise, and Mid Market.

Veeva CRM Customer wins, Customer success stories, Case studies

What solutions does Veeva CRM provide for Engagement Management?

What solutions does Veeva CRM provide for Workflow Management?

How does Veeva CRM address your Sending & Publishing Communications Challenges?

What Are the key features of Veeva CRM for Event Management?

What benefits does Veeva CRM offer for Collaboration?

30 buyers and buying teams have used Cuspera to assess how well Veeva CRM solved their CRM needs. Cuspera uses 341 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Copli

Veeva Acquires Copli & Launches Falcon MLR for Faster Content Reviews

Veeva Systems has acquired Copli, enhancing its AI-driven commercial content capabilities. The acquisition includes the launch of Veeva Falcon MLR, an AI-powered solution that streamlines content rev...iew and approval processes for life sciences companies. This move strengthens Veeva's Commercial Cloud offerings, increases customer adoption, and supports long-term revenue growth by embedding agentic automation into MLR workflows.

Read on →
 

Copli

Veeva Systems Inc. (VEEV) Acquires Copli and Launches Veeva Falcon MLR

Veeva Systems acquired Copli and launched Veeva Falcon MLR, an automated platform for medical, legal, and regulatory content review. This platform aims to reduce manual work by over 70% and streamlin...e review cycles, enhancing efficiency in delivering information to patients and physicians.

Read on →
 

UCB - Pharmaceuticals - Very Large

Veeva Systems News and Press Releases

Brussels, Belgium

UCB is unifying its global safety operations using Veeva Safety Suite to enhance pharmacovigilance processes and operational efficiency.

Read on →

Otsuka Europe and Bayer AG - Pharmaceuticals - Large

Leverkusen, Germany

Otsuka Europe and Bayer AG used Veeva PromoMats and Vault CRM to unify their content supply chain. They connected content creation and delivery, making it easier for teams to find and use approved ma...terials. Real-time synchronization and document mirroring reduced manual work and sped up content updates. AI tools helped automate compliance checks and content personalization. Teams now use data-driven insights to improve engagement with healthcare professionals.

Bayer AG - Pharmaceuticals - Very Large

Leverkusen, Germany

Bayer AG uses Veeva Vault CRM and Veeva AI to connect data and software. This helps Bayer build a strong data foundation for AI. The company avoids rework in different markets by harmonizing referenc...e data. AI now gives insights faster and reduces admin work for field teams. Bayer focuses more on valuable customer interactions with these tools.

 

Epikast - Pharmaceuticals - Small

New York, USA

Epikast used Veeva Vault CRM and Service Center to unify its inside sales and customer service teams. The company faced challenges with fragmented systems and slow, disconnected sales processes. By a...dopting a single platform, Epikast enabled faster sales execution and highly personalized engagement with healthcare professionals. The rollout took just 2.5 months, with Service Center activated in under two weeks. Epikast now benefits from deeper customer context, streamlined operations, and improved collaboration across commercial teams.

Supercharge Your CRM with Veeva OpenData

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Peers used Veeva CRM for engagement management and workflow management

Veeva CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (35)
Custom Reports

4.59/5

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (35)
Custom Reports

4.59/5

Read Reviews (30)

Software Failure Risk Guidance

?

for Veeva CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Veeva CRM

Veeva Systems Inc. News

Product

Veeva Clinical Database Features Brief

Veeva Systems has enhanced its Veeva DQS, a clinical data platform, to automate data aggregation, cleaning, and management for clinical trials. The platform centralizes data from various sources, automates discrepancy detection, and streamlines query management, enabling faster data readiness and improved collaboration among data managers.

Product

Veeva Systems (VEEV) Could Be 30% Undervalued On Index Removal And AI ...

Veeva Systems has launched new products focused on environmental, health, and safety, as well as AI-driven content review. The resolution of a dispute with IQVIA now allows Veeva to integrate industry-leading datasets into its Commercial Cloud, expanding its market and improving product adoption.

Product

Veeva (VEEV) Launches Veeva EHS To Expand Quality Cloud Into Safety

Veeva Systems has launched Veeva EHS, a new cloud application that integrates with its Quality Cloud platform to enhance environmental, health, and safety management. This expansion aims to automate safety processes and improve transparency for regulated manufacturers and testing sites, potentially broadening Veeva's reach beyond the life sciences sector.

Product

Veeva Expands Quality Cloud With New EHS Risk Management Solution

Veeva Systems launched Veeva EHS, a new application within its Quality Cloud, aimed at enhancing environmental, health, and safety management. The solution integrates with Veeva QMS and Veeva Training, providing real-time risk visibility and compliance automation. This expansion strengthens Veeva's competitive position in the EHS software market.

Veeva Systems Inc. Profile

Company Name

Veeva Systems Inc.

Company Website

https://www.veeva.com/

Year Founded

2007

HQ Location

4280 Hacienda Drive Pleasanton, CA 94588

Employees

1001-5000

Social

Financials

PRIVATE