Veeva CRM Overview

Veeva Vault CRM, the leading life sciences CRM solution, enhances healthcare provider engagement and field team effectiveness. Tailored for the life sciences industry.

Use Cases

Customers recommend Engagement Management, Workflow Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Veeva CRM.

Other use cases:

  • Event Management
  • Collaboration
  • Content Management
  • Social Media Analytics
  • Relationship Management
  • Coaching
  • Sales Review & Feedback
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Veeva CRM.

Other priorities:

  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Establish Thought Leadership
See all business priorities See less business priorities

Veeva CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Veeva CRM works with different mediums / channels such as E-Mail. and Mobile.

Veeva CRM's features include Personalization, Recording, and Dashboard. and Veeva CRM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Veeva CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...With Veeva CRMs Event Management tool, users can create events, gain approvals, manage budgets and collaborate with vendors...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Think SFDC for pharma: capture sales activities and customer interactions, build reports..." Peer review by Katya B.
"...Real-time information delivered within your reps daily workflow, regardless of their mobile device...." Veeva CRM
"...Once you have your eDetailer or email completed and approved, you can easily distribute it via multiple channels (export to CLM, CRM or publish it as an app). ..." Viseven Veeva content development certified agency

Veeva CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Veeva CRM

Top Industries

  • Pharmaceuticals
  • Marketing and Advertising

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Veeva CRM is popular in Pharmaceuticals, and Marketing And Advertising, and is widely used by Small Business, Large Enterprise, and Mid Market.

Veeva CRM Customer wins, Customer success stories, Case studies

How does Veeva CRM facilitate Engagement Management?

How does Veeva CRM facilitate Workflow Management?

What benefits does Veeva CRM offer for Sending & Publishing Communications?

How does Veeva CRM address your Event Management Challenges?

What benefits does Veeva CRM offer for Collaboration?

30 buyers and buying teams have used Cuspera to assess how well Veeva CRM solved their CRM needs. Cuspera uses 341 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Copli

Veeva Acquires Copli & Launches Falcon MLR for Faster Content Reviews

Veeva Systems has acquired Copli, enhancing its AI-driven commercial content capabilities. The acquisition includes the launch of Veeva Falcon MLR, an AI-powered solution that streamlines content rev...iew and approval processes for life sciences companies. This move strengthens Veeva's Commercial Cloud offerings, increases customer adoption, and supports long-term revenue growth by embedding agentic automation into MLR workflows.

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Copli

Veeva Systems Inc. (VEEV) Acquires Copli and Launches Veeva Falcon MLR

Veeva Systems acquired Copli and launched Veeva Falcon MLR, an automated platform for medical, legal, and regulatory content review. This platform aims to reduce manual work by over 70% and streamlin...e review cycles, enhancing efficiency in delivering information to patients and physicians.

Read on →
 

UCB - Pharmaceuticals - Very Large

Veeva Systems News and Press Releases

Brussels, Belgium

UCB is unifying its global safety operations using Veeva Safety Suite to enhance pharmacovigilance processes and operational efficiency.

Read on →
 

Epikast - Pharmaceuticals - Small

New York, USA

Epikast used Veeva Vault CRM and Service Center to unify its inside sales and customer service teams. The company faced challenges with fragmented systems and slow, disconnected sales processes. By a...dopting a single platform, Epikast enabled faster sales execution and highly personalized engagement with healthcare professionals. The rollout took just 2.5 months, with Service Center activated in under two weeks. Epikast now benefits from deeper customer context, streamlined operations, and improved collaboration across commercial teams.

 

Merck - Pharmaceuticals - Very Large

Rahway, USA

Merck uses Veeva Development Cloud to improve data quality and drive operational efficiency. The unified platform helps Merck share data across the company in new ways. This leads to better end-to-en...d efficiency. Merck benefits from deeper data understanding. The solution supports Merck’s goal of operational excellence.

 

Emerging biopharmaceutical company - Pharmaceuticals - Small

Veeva Compass Patient helped an emerging biopharma company prepare for a rare disease launch. The company used patient data to analyze the full patient journey, focusing on specialists and referral p...atterns. They identified key disease markers and developed predictive models to find high-risk patients. This enabled earlier intervention and more targeted outreach to healthcare providers. The insights supported commercial strategy and launch planning.

Supercharge Your CRM with Veeva OpenData

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Peers used Veeva CRM for engagement management and workflow management

Veeva CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (35)
Custom Reports

4.59/5

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (4)
Analytics

4.74/5

Read Reviews (35)
Custom Reports

4.59/5

Read Reviews (30)

Software Failure Risk Guidance

?

for Veeva CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Veeva CRM

Veeva Systems Inc. News

Product

Veeva Clinical Database Features Brief

Veeva Systems has enhanced its Veeva DQS, a clinical data platform, to automate data aggregation, cleaning, and management for clinical trials. The platform centralizes data from various sources, automates discrepancy detection, and streamlines query management, enabling faster data readiness and improved collaboration among data managers.

Product

Veeva Systems (VEEV) Could Be 30% Undervalued On Index Removal And AI ...

Veeva Systems has launched new products focused on environmental, health, and safety, as well as AI-driven content review. The resolution of a dispute with IQVIA now allows Veeva to integrate industry-leading datasets into its Commercial Cloud, expanding its market and improving product adoption.

Product

Veeva (VEEV) Launches Veeva EHS To Expand Quality Cloud Into Safety

Veeva Systems has launched Veeva EHS, a new cloud application that integrates with its Quality Cloud platform to enhance environmental, health, and safety management. This expansion aims to automate safety processes and improve transparency for regulated manufacturers and testing sites, potentially broadening Veeva's reach beyond the life sciences sector.

Product

Veeva Expands Quality Cloud With New EHS Risk Management Solution

Veeva Systems launched Veeva EHS, a new application within its Quality Cloud, aimed at enhancing environmental, health, and safety management. The solution integrates with Veeva QMS and Veeva Training, providing real-time risk visibility and compliance automation. This expansion strengthens Veeva's competitive position in the EHS software market.

Veeva Systems Inc. Profile

Company Name

Veeva Systems Inc.

Company Website

https://www.veeva.com/

Year Founded

2007

HQ Location

4280 Hacienda Drive Pleasanton, CA 94588

Employees

1001-5000

Social

Financials

PRIVATE