Veeva CRM Overview

Veeva Vault CRM, the leading life sciences CRM solution, enhances healthcare provider engagement and field team effectiveness. Tailored for the life sciences industry.

Use Cases

Customers recommend Engagement Management, Workflow Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Veeva CRM.

Other use cases:

  • Event Management
  • Collaboration
  • Content Management
  • Social Media Analytics
  • Relationship Management
  • Coaching
  • Sales Review & Feedback
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Veeva CRM.

Other priorities:

  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Establish Thought Leadership
See all business priorities See less business priorities

Veeva CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Veeva CRM works with different mediums / channels such as E-Mail. and Mobile.

Veeva CRM's features include Personalization, Recording, and Dashboard. and Veeva CRM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Veeva CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Veeva CRM is a customer relationship management (CRM) solution with features such as collaboration, sales utilization and alignment, and customer engagement...." Peer review

Peer review evidence (same sources as the product rating summary)

"...As well as Veeva Engage, Veeva CoBrowse aims to ease online sessions with HCPs according to their schedule. ..." Viseven Veeva content development certified agency
"...A unique solution eWizard platform is plugged into Veeva products and provides a full Veeva suite integration for successful multichannel content workflow...." Viseven Veeva content development certified agency
"...Once you have your eDetailer or email completed and approved, you can easily distribute it via multiple channels (export to CLM, CRM or publish it as an app). ..." Viseven Veeva content development certified agency

Veeva CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Veeva CRM

Top Industries

  • Pharmaceuticals
  • Marketing and Advertising

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Veeva CRM is popular in Pharmaceuticals, and Marketing And Advertising, and is widely used by Small Business, Large Enterprise, and Mid Market.

Veeva CRM Customer wins, Customer success stories, Case studies

What solutions does Veeva CRM provide for Engagement Management?

How does Veeva CRM address your Workflow Management Challenges?

What benefits does Veeva CRM offer for Sending & Publishing Communications?

Why is Veeva CRM the best choice for Event Management?

How does Veeva CRM facilitate Collaboration?

30 buyers and buying teams have used Cuspera to assess how well Veeva CRM solved their CRM needs. Cuspera uses 341 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

CG Oncology - Biopharmaceuticals - Medium

Seamless CRO Collaboration with Veeva Safety

Veeva Safety is enhancing pharmacovigilance operations for companies like CG Oncology by providing real-time data access and streamlined workflows. This adoption allows for improved data quality, red...uced risk, and increased productivity in safety operations, benefiting emerging biotechs and CROs across various therapeutic areas.

Read on →
 

Eli Lilly and Company - Pharmaceuticals - Very Large

Veeva Vault CRM Selected by Eli Lilly and Company - Software - Zinc Ahead Ltd | Veeva Systems

Indianapolis, USA

Eli Lilly and Company has selected Veeva Vault CRM for global deployment. This strategic move aims to enhance Lilly's field engagement and customer relationship management, leveraging Veeva's technol...ogy to bring breakthrough medicines to more patients. Veeva's CEO, Peter Gassner, expressed pride in expanding their collaboration with Lilly.

Read on →
 

GSK - Pharmaceuticals - Very Large

Veeva Commercial Summit '23: The power of connectivity

London, UK

Veeva Systems announced that GSK and Bayer have committed to using its Vault CRM platform, enhancing CRM capabilities in the life sciences sector. GSK and Bayer aim to leverage Veeva's platform for c...onsistent CRM operations and data integration, supporting their strategic goals in pharmaceuticals.

Read on →
 

Inc. - Pharmaceuticals - Medium

San Diego, USA

Veeva Development Cloud helped a San Diego biotech eliminate data reconciliation. The company built a single data foundation for clinical, safety, and regulatory processes. This reduced trial costs b...y 70%. Data now flows through all systems without redundancy. The solution also minimized business and compliance risk.

 

Boehringer Ingelheim - Pharmaceuticals - Large

Ingelheim am Rhein, Germany

Boehringer Ingelheim unified customer data across 100+ countries using Veeva OpenData and Veeva Network. The company replaced fragmented legacy systems with a single, connected data model. This move ...cut total cost of ownership by 30% and project costs by 70% over five years. Teams now have a global, harmonized view, making analytics and AI possible at scale. The new foundation also prepares Boehringer Ingelheim for a smooth transition to Veeva Vault CRM.

 

Recordati - Pharmaceuticals - Large

Milan, Italy

Recordati used Veeva Development Cloud to prepare for a Veeva Vault data migration. They focused on aligning business and IT teams before starting the migration. This helped them share best practices... for data migration in the pharmaceutical industry. The case highlights the importance of teamwork and planning for successful cloud data migration.

Supercharge Your CRM with Veeva OpenData

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Peers used Veeva CRM for engagement management and workflow management

Veeva CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (4)
Analytics

4.74/5 ★

Read Reviews (35)
Custom Reports

4.59/5 ★

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (4)
Analytics

4.74/5 ★

Read Reviews (35)
Custom Reports

4.59/5 ★

Read Reviews (30)

Software Failure Risk Guidance

?

for Veeva CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Veeva CRM

Veeva Systems Inc. News

Product

Veeva Introduces Falcon Router for Agentic Triage of All Reporting Channels - Software - Zinc Ahead Ltd | Veeva Systems

Veeva Systems has introduced Falcon Router, a tool designed to automate the triage and routing of safety adverse event reports, product quality complaints, and medical inquiries for biopharmaceutical companies. It integrates with Veeva Safety, Veeva QMS, and Veeva MedInquiry, enhancing efficiency in handling reporting channels.

Product

Veeva Systems Sees AI as Growth Engine Beyond Its $6B 2030 Revenue Target

Veeva Systems is leveraging AI to drive growth beyond its $6 billion revenue target for 2030. The company is developing Vault AI and Falcon for workflow automation, with monetization strategies varying from token-based to outcome-based pricing. Veeva's CRM business is expanding, with over 180 customers live on Vault CRM and a strong win rate outside the top 20 pharmaceutical companies.

Product

Veeva Systems Unveils Falcon AI as Commercial Growth Gains Momentum

Veeva Systems introduced Falcon AI, an agentic platform designed to manage complex life sciences workflows, aiming to reduce regulatory inquiry response times significantly. Falcon AI is part of Veeva's expanded AI strategy, complementing existing tools like Vault AI. The platform is expected to be integrated across various product areas, enhancing Veeva's offerings in clinical, quality, regulatory, safety, and commercial applications.

Product

Veeva Compass Data Connector | Specialty Pharmacy, Lab Results, and Genomics for Deeper Insights

Veeva Systems introduces the Compass Data Connector, an add-on to Compass Patient, for integrating specialty pharmacy, lab results, and genomics with patient claims data. This product enhances insights into patient journeys and supports segmentation, targeting, and predictive monitoring. It facilitates rapid data integration, delivering connected data within 24 hours.

Veeva Systems Inc. Profile

Company Name

Veeva Systems Inc.

Company Website

https://www.veeva.com/

Year Founded

2007

HQ Location

4280 Hacienda Drive Pleasanton, CA 94588

Employees

1001-5000

Social

Financials

PRIVATE