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Compare Genesys Cloud vs Twilio

Comparison Summary

This comparison report of Genesys Cloud vs. Twilio is based on a specific set of business needs and context. The comparison uses 13625 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Genesys Cloud and Twilio

Genesys Cloud, Twilio, Tenfold, Oracle Advertising and Customer Experience (CX), etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Genesys Cloud was founded in 1990. It covers Engagement Management, Customer Feedback Management with Promotions, Contact List Management with Omnichannel, Sales Call Management with Phone Calls, etc.

Twilio was established in 1990. Similar to Genesys Cloud, Twilio focuses on Communication Management with Text SMS, Engagement Management, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your specific needs - such as multi-channel engagement, cadence, analytics, and specific to your industry and context. Get your personalized report today.


logo Genesys Cloud

Focus area

Genesys Cloud is better than Twilio for

Software Failure Risk

  • low

logo Twilio

Focus area

Twilio is better than Genesys Cloud for

Software Failure Risk

  • medium

About

Genesys Cloud | Genesys

Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable

Age

1990

2008

Financials

M&A

IPO

Business Need

Total Processes
(we found evidences for)

70

112

Total Goals
(we found evidences for)

13

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


sales call management




communication management

sending & publishing communications

tracking & monitoring communications


loyalty management

customise loyalty program



campaign management

campaign monitoring


competitive intelligence


lifetime value management


sales document management

contract management

proposal & quote management



generation of new leads


workflow management


relationship management


products & pricelist management


training & onboarding




lead qualification

lead qualification: technographic


business development


social media management

social media analytics

engaging on social media


courses & assessment

create learning path


content management


follower management



rating and review management







knowledge management





community building


channel management


conference call management


international marketing


conversion management


referral management


account management


customer case management


revenue cycle management




personalized marketing





subscription management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Grow market share

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • Launch new products

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve visibility

  • Improve digital and social presence

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Manage risk

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more
  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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high

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Business Setting