Sinch Engage (formerly MessengerPeople) Overview
MessengerPeople HelpCenter serves as a comprehensive support platform for businesses leveraging MessengerPeople's services. It centralizes resources like FAQs, whitepapers, and tutorials, enabling users to maximize the potential of their customer experience management efforts. This platform caters to businesses seeking to enhance customer interactions through streamlined access to information and tools. A notable feature is its emphasis on quick-start guides and chatbot integration, which supports efficient onboarding and operational execution. With industry-relevant resources readily available, businesses can effectively address customer queries and optimize their communication strategies.
Use Cases
Customers recommend Communication Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sinch Engage (formerly MessengerPeople).
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Sinch Engage (formerly MessengerPeople).
Sinch Engage (formerly MessengerPeople) Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch Engage (formerly MessengerPeople) works with different mediums / channels such as Chat. Whatsapp. Phone Calls etc.
Sinch Engage (formerly MessengerPeople)'s features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and Sinch Engage (formerly MessengerPeople) support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Sinch Engage (formerly MessengerPeople) analytics capabilities include Custom Reports, and Analytics.
Reviews
"...MessengerPeople's Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through a live chat ticketing system...." Peer review
Sinch Engage (formerly MessengerPeople), Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Messenger-communication-platform Sinch Engage enables businesses to utilize various messaging apps for marketing, sales, and customer service. A free trial is available to get started.
Popular Business Setting
for Sinch Engage (formerly MessengerPeople)
Top Industries
- Health, Wellness and Fitness
Popular in
- Enterprise
- Mid Market
- Small Business
Sinch Engage (formerly MessengerPeople) is popular in Health, Wellness And Fitness, and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on Sinch Engage (formerly MessengerPeople) Use Cases
How can Sinch Engage (formerly MessengerPeople) optimize your Communication Management Workflow?
How efficiently Does Sinch Engage (formerly MessengerPeople) manage your Engagement Management?
How can Sinch Engage (formerly MessengerPeople) enhance your Measuring Customer Satisfaction process?
11+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Sinch Engage (formerly MessengerPeople) solved their Customer Experience Management needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Peers used Sinch Engage (formerly MessengerPeople) for communication management and engagement management
Sinch Engage (formerly MessengerPeople) Competitors
Sinch Engage (formerly MessengerPeople) Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (10) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (10) |
Software Failure Risk Guidance
?for Sinch Engage (formerly MessengerPeople)
Overall Risk Meter
Top Failure Risks for Sinch Engage (formerly MessengerPeople)
Sinch AB News
Sinch is named a Leader in the 2025 Gartner?? Magic Quadrant? for Communications Platforms as a Service (CPaaS)
Sinch has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platforms as a Service (CPaaS). This accolade highlights Sinch's ability to execute and its comprehensive vision in the CPaaS market. The recognition underscores Sinch's commitment to enhancing customer communications through innovations like Sinch AI and expanded platform integrations.
Sinch Pioneers Next-Generation AI Communications with Model Context Protocol Implementation - Yahoo Finance
Sinch has implemented the Model Context Protocol (MCP) to enhance AI-powered communications. This protocol allows AI agents to effectively manage messaging, voice, email, and verification tasks on Sinch's platform. The implementation supports AI agents in executing communication actions, ensuring compliance and delivery across various channels. Sinch's MCP is available in developer preview and integrates with platforms like Microsoft Azure AI Foundry and OpenAI Agents SDK.
RCS for retail and ecommerce: Richer messages, better results
Sinch highlights the benefits of RCS (Rich Communication Services) for retail and ecommerce in 2025. RCS enables brands to deliver interactive, media-rich messages that drive higher engagement and conversion rates compared to traditional SMS. Sinchs messaging platform supports RCS, allowing retailers to send personalized offers, product carousels, and transactional updates, enhancing customer experience and boosting campaign results.
Sinch Unveils 'Sinch Hub' - Technuter
Sinch launched Sinch Hub in India, a unified enterprise communications platform that centralizes SMS, email, WhatsApp, RCS, voice, and push notifications. The platform offers unified APIs and automation to streamline multi-channel customer engagement, ensuring compliance and scalability across multiple communication service providers and networks.
Sinch AB Profile
Company Name
Sinch AB
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
