Sinch Engage (formerly MessengerPeople) Overview
MessengerPeople HelpCenter serves as a comprehensive support platform for businesses leveraging MessengerPeople's services. It centralizes resources like FAQs, whitepapers, and tutorials, enabling users to maximize the potential of their customer experience management efforts. This platform caters to businesses seeking to enhance customer interactions through streamlined access to information and tools. A notable feature is its emphasis on quick-start guides and chatbot integration, which supports efficient onboarding and operational execution. With industry-relevant resources readily available, businesses can effectively address customer queries and optimize their communication strategies.
Use Cases
Customers recommend Communication Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sinch Engage (formerly MessengerPeople).
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Sinch Engage (formerly MessengerPeople).
Sinch Engage (formerly MessengerPeople) Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch Engage (formerly MessengerPeople) works with different mediums / channels such as Chat. Whatsapp. Phone Calls etc.
Sinch Engage (formerly MessengerPeople)'s features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and Sinch Engage (formerly MessengerPeople) support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Sinch Engage (formerly MessengerPeople) analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It took away the compulsion for our customers to open our website to contact our customer service team, now they can contact us from any communication app they like...." Peer review by Roger J, Customer Marketing Consultant
Sinch Engage (formerly MessengerPeople), Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Messenger-communication-platform Sinch Engage enables businesses to utilize various messaging apps for marketing, sales, and customer service. A free trial is available to get started.
Popular Business Setting
for Sinch Engage (formerly MessengerPeople)
Top Industries
- Health, Wellness and Fitness
Popular in
- Enterprise
- Mid Market
- Small Business
Sinch Engage (formerly MessengerPeople) is popular in Health, Wellness And Fitness, and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on Sinch Engage (formerly MessengerPeople) Use Cases
What solutions does Sinch Engage (formerly MessengerPeople) provide for Communication Management?
How can Sinch Engage (formerly MessengerPeople) enhance your Engagement Management process?
Why is Sinch Engage (formerly MessengerPeople) the best choice for Measuring Customer Satisfaction?
11+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Sinch Engage (formerly MessengerPeople) solved their Customer Experience Management needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Peers used Sinch Engage (formerly MessengerPeople) for communication management and engagement management
Sinch Engage (formerly MessengerPeople) Competitors
Sinch Engage (formerly MessengerPeople) Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (10) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (10) |
Software Failure Risk Guidance
?for Sinch Engage (formerly MessengerPeople)
Overall Risk Meter
Top Failure Risks for Sinch Engage (formerly MessengerPeople)
Sinch AB News
RCS for retail and ecommerce: Richer messages, better results
Sinch highlights the benefits of RCS (Rich Communication Services) for retail and ecommerce in 2025. RCS enables brands to deliver interactive, media-rich messages that drive higher engagement and conversion rates compared to traditional SMS. Sinchs messaging platform supports RCS, allowing retailers to send personalized offers, product carousels, and transactional updates, enhancing customer experience and boosting campaign results.
Sinch Unveils 'Sinch Hub' - Technuter
Sinch launched Sinch Hub in India, a unified enterprise communications platform that centralizes SMS, email, WhatsApp, RCS, voice, and push notifications. The platform offers unified APIs and automation to streamline multi-channel customer engagement, ensuring compliance and scalability across multiple communication service providers and networks.
Sinch launches Sinch Hub to streamline enterprise communication across India
Sinch has launched Sinch Hub in India, offering enterprises a unified platform to manage SMS, WhatsApp, email, and voice messaging. The solution enables businesses to streamline communication workflows, automate messaging, and ensure regulatory compliance across channels. Sinch Hub targets large-scale enterprise communication needs in the Indian market.
Sinch appoints Angus Mansfield to lead APAC channel sales growth - ChannelLife Australia
Sinch has named Angus Mansfield as vice president of channel sales for Asia-Pacific. Mansfield will drive Sinchs channel sales and partnership strategy in the region, managing relationships with carriers, resellers, system integrators, and other partners. His experience includes leadership roles at monday.com and XCentral. This move supports Sinchs focus on expanding customer communications solutions in APAC.
Sinch AB Profile
Company Name
Sinch AB
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
