Customer stories

Product Business Settings

Sinch Engage (formerly MessengerPeople) is popular in Health, Wellness And Fitness industry and is widely used by Enterprise, Mid Market, and Small Business.

Sinch Engage (formerly MessengerPeople) Product Overview

MessengerPeople HelpCenter serves as a comprehensive support platform for businesses leveraging MessengerPeople's services. It centralizes resources like FAQs, whitepapers, and tutorials, enabling users to maximize the potential of their customer experience management efforts. This platform caters to businesses seeking to enhance customer interactions through streamlined access to information and tools. A notable feature is its emphasis on quick-start guides and chatbot integration, which supports efficient onboarding and operational execution. With industry-relevant resources readily available, businesses can effectively address customer queries and optimize their communication strategies.

How satisfied the customers are with Sinch Engage (formerly MessengerPeople) use-cases

Reviews

"...MessengerPeople's Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through a live chat ticketing system...." Peer review

Sinch Engage (formerly MessengerPeople) Customer Insights, Testimonials and Case Studies

 

Sinch AB Helps Non-Profit Today's Sober Women with Timely Connection and Support ...

Sinch AB's messaging platform, SimpleTexting, is being used by the U.S.-based nonprofit Today's Sober Women to provide trauma-informed text support for women in sobriety. This initiative, crucial dur...ing the holiday season, enables secure, two-way SMS communication, offering emotional support and connecting women with essential services like housing and food assistance.

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Citadium - Retail

Sinch Rich SMS helped Citadium boost Black Friday loyalty. The French retail brand used a gamified SMS campaign for its "Planet C" loyalty members. The campaign achieved a 16% click-through rate and ...an 83% reactivity rate. 87% of users moved from the landing page to the main site. Citadium saw higher engagement and a stronger brand identity. The partnership with Sinch was smooth and rewarding.

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Bizbike - Sports

Chatlayer.ai helped Bizbike automate customer support. The chatbot answered simple questions and handled requests. Bizbike saved over 40 hours per month. Service costs dropped by 70%. NPS score went ...up by more than 4 points. The bot managed 54,000 messages in two months. Bizbike improved customer service and cut costs with AI automation.

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Global Mobile - Information Technology And Services

Sinch SMS helped Global Mobile launch TXT2VOTE, a secure mobile voting platform. The solution used 2-way SMS and branded short codes to let citizens vote by phone. Voter engagement and participation ...rates reached 63-72% in Colorado, Utah, and Michigan. 9 out of 10 users preferred text voting over mail. Global Mobile received 2 patents for TXT2VOTE and has worked with Sinch for over 15 years.

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EasyPark Group - Information Technology And Services

Sinch SMS Verification helped EasyPark Group secure app logins and send real-time parking notifications. EasyPark needed a reliable way to verify users and keep them informed about parking. After swi...tching to Sinch, they saw a 7% increase in conversion rates. SMS delivery and communication reliability improved. Support cases and errors dropped sharply. EasyPark now covers 3,200 cities and operates in 22 countries.

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Yespark - Information Technology And Services

Sinch Flash Call Verification helps Yespark deliver a fast, secure, and fully digital parking rental experience. Yespark needed a simple way to verify users and open parking doors through their app. ...Sinch enabled 99% successful verification calls, supporting over 40,000 parking spots. The solution made city parking easy and reliable for drivers in France, Italy, and the Netherlands. Yespark recommends Sinch for companies with large telecommunication needs.

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lightning

Peers used Sinch Engage (formerly MessengerPeople) for communication management and engagement management

Sinch Engage (formerly MessengerPeople) Competitors

Sinch Engage (formerly MessengerPeople) Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

3.69/5 ★

Read Reviews (23)
Analytics

3.50/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.69/5 ★

Read Reviews (23)
Analytics

3.50/5 ★

Read Reviews (10)

Software Failure Risk Guidance

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for Sinch Engage (formerly MessengerPeople)

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch Engage (formerly MessengerPeople)

Sinch AB News

Product
 

Sinch AB Announces Strategic Partnership with Lovable to Power Communications for AI ...

Sinch AB has formed a strategic partnership with Lovable to integrate Sinch's communications infrastructure into the Lovable Cloud. This collaboration aims to enhance communication tools for AI-native applications, starting with Sinch's Mailgun platform for email capabilities. The partnership will expand to include messaging and voice services, supporting AI-powered applications transitioning from prototype to production.

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Partnership
 

Sinch announces strategic partnership with Lovable to power communications for AI-native applications - Cision News

Sinch and Lovable have formed a strategic partnership to integrate Sinch's communications infrastructure into Lovable's AI software platform. This collaboration aims to provide scalable communication tools for AI-native applications, starting with Sinch's Mailgun platform for email capabilities. The partnership will expand to include messaging and voice services, enhancing the development of AI-driven applications.

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Awards
 

Juniper Research names Sinch platinum winner for RCS monetization - Yahoo Finance

Sinch has been awarded the Platinum Winner in the Juniper Research Future Digital Awards for its RCS for Operators solution. This recognition highlights Sinch's innovative approach to RCS monetization, enabling mobile operators to launch and scale RCS for Business effectively. The solution integrates AI for content intelligence, offering secure, interactive messaging experiences that drive enterprise adoption and unlock new revenue streams.

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Executive
 

Sinch appoints Lindy Puttkammer as new Chief Human Resources Officer - Yahoo Finance

Sinch has appointed Lindy Puttkammer as its new Chief Human Resources Officer, effective January 1, 2026. Puttkammer, who joined Sinch in 2024, previously led the company's global Compensation and Benefits function. She succeeds Christina Raaschou, who will leave Sinch in February 2026.

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Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

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Financials

IPO