Sinch Engage (formerly MessengerPeople) Overview

MessengerPeople HelpCenter serves as a comprehensive support platform for businesses leveraging MessengerPeople's services. It centralizes resources like FAQs, whitepapers, and tutorials, enabling users to maximize the potential of their customer experience management efforts. This platform caters to businesses seeking to enhance customer interactions through streamlined access to information and tools. A notable feature is its emphasis on quick-start guides and chatbot integration, which supports efficient onboarding and operational execution. With industry-relevant resources readily available, businesses can effectively address customer queries and optimize their communication strategies.

Use Cases

Customers recommend Communication Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sinch Engage (formerly MessengerPeople).

Other use cases:

  • Measuring Customer Satisfaction
  • Contact List Management
  • Training & Onboarding
  • Cross Selling
  • Contract Management
  • Customer Case Management
  • Workflow Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Sinch Engage (formerly MessengerPeople).

Other priorities:

  • Improve ROI
  • Acquire Customers
See all business priorities See less business priorities

Sinch Engage (formerly MessengerPeople) Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch Engage (formerly MessengerPeople) works with different mediums / channels such as Chat. Whatsapp. Phone Calls etc.

Sinch Engage (formerly MessengerPeople)'s features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and Sinch Engage (formerly MessengerPeople) support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Sinch Engage (formerly MessengerPeople) analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Start reducing support costs, raise productivity, and increase your customer satisfaction...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Innovative and secure customer communication via messaging apps...." Use Messaging for Better Customer Experience in the Travel Industry
"...MessengerPeople's Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through a live chat ticketing system...." Peer review
"...Learn how messaging apps can help in support. ..." Messenger Communication Platform

Sinch Engage (formerly MessengerPeople), Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Messenger-communication-platform Sinch Engage enables businesses to utilize various messaging apps for marketing, sales, and customer service. A free trial is available to get started.

Popular Business Setting

for Sinch Engage (formerly MessengerPeople)

Top Industries

  • Health, Wellness and Fitness

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Sinch Engage (formerly MessengerPeople) is popular in Health, Wellness And Fitness, and is widely used by Enterprise, Mid Market, and Small Business.

Sinch Engage (formerly MessengerPeople) Customer wins, Customer success stories, Case studies

What solutions does Sinch Engage (formerly MessengerPeople) provide for Communication Management?

What benefits does Sinch Engage (formerly MessengerPeople) offer for Engagement Management?

How does Sinch Engage (formerly MessengerPeople) address your Measuring Customer Satisfaction Challenges?

11 buyers and buying teams have used Cuspera to assess how well Sinch Engage (formerly MessengerPeople) solved their Customer Experience Management needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

 

Sinch AB Helps Non-Profit Today's Sober Women with Timely Connection and Support ...

Sinch AB's messaging platform, SimpleTexting, is being used by the U.S.-based nonprofit Today's Sober Women to provide trauma-informed text support for women in sobriety. This initiative, crucial dur...ing the holiday season, enables secure, two-way SMS communication, offering emotional support and connecting women with essential services like housing and food assistance.

Read on →
 

SWETI Marketing - Marketing And Advertising - Small

USA

Sinch Engage helped SWETI Marketing deliver SMS and MMS campaigns for fitness brands. SWETI needed a messaging partner that could handle high-volume campaigns and provide detailed analytics. Sinch en...abled rich media messaging and trackable links within HubSpot. This improved client messaging and reporting. SWETI now helps gyms connect with millions of members using scalable mobile messaging.

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Oz Hair and Beauty - Retail - Medium

Sydney, Australia

Sinch Engage helped Oz Hair and Beauty boost customer engagement with targeted SMS campaigns. The retailer achieved a 38x ROI and a 12% click-through rate using personalized, two-way messaging. Integ...ration with Shopify enabled automated abandoned cart reminders, driving a 13% conversion rate. Customers received tailored product recommendations and promotions via SMS. Oz Hair and Beauty connected online and in-store experiences for seamless shopping.

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Clarins - Retail - Large

Paris, France

Clarins used Sinch's RCS messaging to boost holiday campaign engagement. The RCS messages achieved a 79% read rate and a 22% click-through rate. This was 2.5 times higher than their Rich SMS campaign...s. Clarins also saw three times more redirections than with Rich SMS. The company is now refining its RCS strategy for future campaigns.

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Courir - Retail - Large

Paris, France

Courir used Sinch's messaging solutions to boost sales and customer engagement. They ran campaigns on WhatsApp, Rich SMS, and RCS. The WhatsApp holiday campaign saw a 66% opt-in rate and 91% particip...ation. RCS campaigns delivered a 137% ROI and tripled campaign revenue compared to previous methods. Courir now plans to expand RCS use and integrate loyalty features for even better results.

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BUT - Retail - Large

France

BUT used Sinch's RCS messaging to boost sales and engage shoppers. Their first RCS campaign saw a 10% click-through rate, three times higher than SMS. A key campaign delivered a 7x ROI and €82,000 in... extra revenue. RCS messages had a 73% read rate and 13.5% click-through rate. BUT now sends millions of RCS messages, making it a core part of their CRM strategy.

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lightning

Peers used Sinch Engage (formerly MessengerPeople) for communication management and engagement management

Sinch Engage (formerly MessengerPeople) Competitors

Sinch Engage (formerly MessengerPeople) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.69/5 ★

Read Reviews (23)
Analytics

3.50/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.69/5 ★

Read Reviews (23)
Analytics

3.50/5 ★

Read Reviews (10)

Software Failure Risk Guidance

?

for Sinch Engage (formerly MessengerPeople)

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch Engage (formerly MessengerPeople)

Sinch AB News

Executive

Sinch appoints Jonas Dahlberg as acting CEO to lead next phase of ...

Sinch has appointed Jonas Dahlberg as acting CEO, succeeding Laurinda Pang, to lead the company's next phase of growth. Dahlberg, previously CFO, has been involved in Sinch's strategic transformation and brings experience from leading tech-enabled services. Pang will support the transition until a permanent successor is appointed by the end of 2026.

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Executive

Sinch Says CEO Laurinda Pang To Step Down; Appoints Jonas Dahlberg Acting CEO

Sinch CEO Laurinda Pang will step down, and Jonas Dahlberg has been appointed as the acting CEO.

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Executive

Jonas Dahlberg Takes Helm at Sinch as Acting CEO

Jonas Dahlberg has been appointed as the acting CEO of Sinch, following Laurinda Pang's decision to step down. Dahlberg, previously the CFO, is expected to guide Sinch through its next growth phase, focusing on AI-driven communications. Pang will assist in the transition until her final exit by December 31, 2026.

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Executive

Sinch appoints Jonas Dahlberg as acting CEO to lead next phase of execution and growth

Sinch has appointed Jonas Dahlberg as acting CEO, succeeding Laurinda Pang, to lead the company's next phase of growth and execution. Dahlberg, previously CFO at Sinch, brings experience from leading international tech-enabled services. This leadership transition aims to build on Sinch's transformation into a profitable, integrated global cloud communications platform.

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Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

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Financials

IPO