Sinch Engage (formerly MessengerPeople) Overview
MessengerPeople HelpCenter serves as a comprehensive support platform for businesses leveraging MessengerPeople's services. It centralizes resources like FAQs, whitepapers, and tutorials, enabling users to maximize the potential of their customer experience management efforts. This platform caters to businesses seeking to enhance customer interactions through streamlined access to information and tools. A notable feature is its emphasis on quick-start guides and chatbot integration, which supports efficient onboarding and operational execution. With industry-relevant resources readily available, businesses can effectively address customer queries and optimize their communication strategies.
Use Cases
Customers recommend Communication Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sinch Engage (formerly MessengerPeople).
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Sinch Engage (formerly MessengerPeople).
Sinch Engage (formerly MessengerPeople) Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch Engage (formerly MessengerPeople) works with different mediums / channels such as Chat. Whatsapp. Phone Calls etc.
Sinch Engage (formerly MessengerPeople)'s features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and Sinch Engage (formerly MessengerPeople) support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Sinch Engage (formerly MessengerPeople) analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It took away the compulsion for our customers to open our website to contact our customer service team, now they can contact us from any communication app they like...." Peer review by Roger J, Customer Marketing Consultant
Sinch Engage (formerly MessengerPeople), Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Messenger-communication-platform Sinch Engage enables businesses to utilize various messaging apps for marketing, sales, and customer service. A free trial is available to get started.
Popular Business Setting
for Sinch Engage (formerly MessengerPeople)
Top Industries
- Health, Wellness and Fitness
Popular in
- Enterprise
- Mid Market
- Small Business
Sinch Engage (formerly MessengerPeople) is popular in Health, Wellness And Fitness, and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on Sinch Engage (formerly MessengerPeople) Use Cases
What solutions does Sinch Engage (formerly MessengerPeople) provide for Communication Management?
How can Sinch Engage (formerly MessengerPeople) optimize your Engagement Management Workflow?
How efficiently Does Sinch Engage (formerly MessengerPeople) manage your Measuring Customer Satisfaction?
11 buyers and buying teams have used Cuspera to assess how well Sinch Engage (formerly MessengerPeople) solved their Customer Experience Management needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Peers used Sinch Engage (formerly MessengerPeople) for communication management and engagement management
Sinch Engage (formerly MessengerPeople) Competitors
Sinch Engage (formerly MessengerPeople) Features
- Low
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (10) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (10) |
Software Failure Risk Guidance
?for Sinch Engage (formerly MessengerPeople)
Overall Risk Meter
Top Failure Risks for Sinch Engage (formerly MessengerPeople)
Sinch AB News
Sinch AB : Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS
Sinch has been recognized in the 2025 Gartner Critical Capabilities for CPaaS report, ranking #1 for Multinational Organizations and Video Use Cases. This acknowledgment highlights Sinch's leadership in global communication strategies and its robust platform capabilities, including AI-powered messaging and video communication. The recognition underscores Sinch's innovation and ability to deliver secure, scalable solutions for enterprises worldwide.
Sinch ranks #1 in two of the 2025 Gartner Critical Capabilities Use Cases for CPaaS
Sinch achieved the top ranking in two use cases, Multinational Organizations and Video, in the 2025 Gartner Critical Capabilities for CPaaS report. This recognition highlights Sinch's comprehensive platform capabilities, including global network coverage, real-time video calling, and compliance with global telecom regulations. Sinch's innovations such as Sinch AI and enhanced Sinch Engage platform further demonstrate its leadership in customer communications.
Sinch AB : Sinch Solidifies U . S . Market Leadership with Full RCS Coverage Across All Tier 1 Carriers
Sinch has achieved full RCS coverage across all Tier 1 U.S. carriers, enhancing its leadership in the U.S. market. This expansion allows businesses to engage customers through rich, interactive messaging, crucial for peak shopping periods like Black Friday. Sinch's RCS capabilities are already benefiting major brands, improving customer engagement and trust.
Despite 48% Interest, Over 90% of Global Consumers Have Reservations About AI For BF/CM
Sinch released a global survey revealing that while 48% of consumers believe AI will ease Black Friday and Cyber Monday shopping, over 90% have reservations about AI, mainly due to data privacy concerns. The survey highlights the importance of trust in AI-driven communications, with Sinch emphasizing secure, personalized, and verified messaging to bridge the trust gap during peak shopping seasons.
Sinch AB Profile
Company Name
Sinch AB
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
