Sinch Engage (formerly MessengerPeople) Overview

MessengerPeople HelpCenter serves as a comprehensive support platform for businesses leveraging MessengerPeople's services. It centralizes resources like FAQs, whitepapers, and tutorials, enabling users to maximize the potential of their customer experience management efforts. This platform caters to businesses seeking to enhance customer interactions through streamlined access to information and tools. A notable feature is its emphasis on quick-start guides and chatbot integration, which supports efficient onboarding and operational execution. With industry-relevant resources readily available, businesses can effectively address customer queries and optimize their communication strategies.

Use Cases

Customers recommend Communication Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sinch Engage (formerly MessengerPeople).

Other use cases:

  • Measuring Customer Satisfaction
  • Contact List Management
  • Training & Onboarding
  • Cross Selling
  • Contract Management
  • Customer Case Management
  • Workflow Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Sinch Engage (formerly MessengerPeople).

Other priorities:

  • Improve ROI
  • Acquire Customers
See all business priorities See less business priorities

Sinch Engage (formerly MessengerPeople) Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch Engage (formerly MessengerPeople) works with different mediums / channels such as Chat. Whatsapp. Phone Calls etc.

Sinch Engage (formerly MessengerPeople)'s features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and Sinch Engage (formerly MessengerPeople) support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Sinch Engage (formerly MessengerPeople) analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Start reducing support costs, raise productivity, and increase your customer satisfaction...." Peer review

Sinch Engage (formerly MessengerPeople), Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Messenger-communication-platform Sinch Engage enables businesses to utilize various messaging apps for marketing, sales, and customer service. A free trial is available to get started.

Popular Business Setting

for Sinch Engage (formerly MessengerPeople)

Top Industries

  • Health, Wellness and Fitness

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Sinch Engage (formerly MessengerPeople) is popular in Health, Wellness And Fitness, and is widely used by Enterprise, Mid Market, and Small Business.

Sinch Engage (formerly MessengerPeople) Customer wins, Customer success stories, Case studies

How can Sinch Engage (formerly MessengerPeople) enhance your Communication Management process?

How can Sinch Engage (formerly MessengerPeople) enhance your Engagement Management process?

Why is Sinch Engage (formerly MessengerPeople) the best choice for Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Sinch Engage (formerly MessengerPeople) solved their Customer Experience Management needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

 

Sinch AB Helps Non-Profit Today's Sober Women with Timely Connection and Support ...

Sinch AB's messaging platform, SimpleTexting, is being used by the U.S.-based nonprofit Today's Sober Women to provide trauma-informed text support for women in sobriety. This initiative, crucial dur...ing the holiday season, enables secure, two-way SMS communication, offering emotional support and connecting women with essential services like housing and food assistance.

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EasyPark Group - Consumer Apps - consumer apps

Sinch helps EasyPark Group send important messages to users in over 20 countries. EasyPark Group needed to improve message delivery and security for their digital parking apps. They switched to Sinch... to handle SMS and RCS messaging at scale. Sinch provided a 97% delivery rate and sent 40% of messages via RCS in Germany. Millions of messages now reach users, making parking easier and safer.

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BUT - Retail - Retail

Sinch RCS helped BUT, a top French furniture retailer, boost campaign ROI by 7x and double click-to-open rates over Rich SMS. BUT used RCS messaging for media-rich, personalized campaigns, driving €8...2,000 in extra revenue from conversational RCS. A key campaign saw a 73% read rate and 13.5% click-through, generating €61,000—4.5x more revenue than the prior year. BUT now sends millions of RCS messages, making RCS central to their CRM strategy.

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Club Med - Hospitality - Hospitality

Sinch Campaign helped Club Med boost bookings during a three-day flash sale. Club Med used A/B testing with Rich SMS and rich conversational messages to give customers personalized recommendations. T...he campaign led to a 12% higher redirection rate and a 9% higher conversion rate for rich conversational messages. Club Med gained valuable insights and improved customer satisfaction. The solution supported Club Med’s focus on visual immersion and personalization.

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BPCE - Banking - Banking

Sinch Rich SMS helped BPCE educate customers about revolving credit. BPCE used gamified messaging to boost engagement. The campaign featured a cycling-themed mini-game. BPCE achieved an 8% click-thro...ugh rate, four times higher than average. The solution supported regulatory compliance and personalized experiences. BPCE partnered with Sinch to innovate customer communication in banking.

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European Commission - Government Administration - Government Administration

Chatlayer by Sinch helped the European Commission support young DiscoverEU travelers. The chatbot answered over 80% of requests, providing 24/7 automated support across Europe. In the first month, it... solved 700+ questions and handed 150 to live agents. This solution reduced support costs and improved response times for travel queries. The project enabled real-time help for thousands of young travelers each month.

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lightning

Peers used Sinch Engage (formerly MessengerPeople) for communication management and engagement management

Sinch Engage (formerly MessengerPeople) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.69/5 ★

Read Reviews (23)
Analytics

3.50/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.69/5 ★

Read Reviews (23)
Analytics

3.50/5 ★

Read Reviews (10)

Software Failure Risk Guidance

?

for Sinch Engage (formerly MessengerPeople)

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch Engage (formerly MessengerPeople)

Sinch AB News

Executive

Sinch appoints Jonathan Bean as new EVP for EMEA and Global Partnerships

Sinch has appointed Jonathan Bean as the new Executive Vice President for EMEA and Global Partnerships. Previously the Chief Marketing Officer since 2019, Bean will continue to report directly to CEO Laurinda Pang. This leadership change is part of Sinch's strategy to enhance its growth in the EMEA region. The company is also searching for a new Chief Marketing Officer as Nicklas Molin departs.

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Executive

Sinch appoints Jonathan Bean as Executive Vice President, EMEA & Global Partnerships

Sinch has appointed Jonathan Bean as Executive Vice President for EMEA and Global Partnerships. Previously the Chief Marketing Officer, Bean will now lead Sinch's EMEA business and global partner ecosystem, reporting to CEO Laurinda Pang. This transition follows his significant contributions to Sinch's marketing and growth strategies.

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Product

Sinch: Julia Fraser on Voice Relay and the Future of AI-Powered ...

Julia Fraser, EVP Americas at Sinch, discussed the company's Voice Relay technology at the Enterprise Connect conference. This AI-powered solution converts text into natural voice conversations, enhancing customer engagement in contact centers. It allows enterprises to integrate AI models for dynamic interactions, emphasizing the importance of voice as a critical engagement channel. Sinch aims to combine AI with voice communications for personalized customer experiences.

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Product

Sinch Launches Voice Relay for Real-Time AI Agents

Sinch has launched Voice Relay, a new extension of its enterprise voice platform, enabling real-time AI voice agents to handle phone calls. This technology integrates speech recognition, voice synthesis, and interruption handling, allowing AI systems to manage interactions in customer support and contact centers. The launch highlights the growing AI speech-to-text market, driven by advancements in deep learning and cloud-based AI services.

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Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

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Financials

IPO