Relay Network Overview
This is a summary of the comprehensive capabilities and benefits of Relay Network based on over 529 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Relay Network, Ushur, Genesys Cloud, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Relay Network is right for your needs? Our Cuspera AI engine can evaluate how Relay Network fits your specific business needs, industry, and context. Get your personalized assessment report today.
Relay Network supports business activities such as:
- Engagement Management
- Helpdesk Management
- Training & Onboarding
- Lifetime Value Management
- Workflow Management
Relay Network can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Customer Life Time Value, Scale Best Practices, and Improve Efficiency. It can help manage these activities if you use Mobile Phone Calls Mass Media etc. for these needs. As a solution, Relay Network's capabilities include Personalization, Alerts: Popups & Notifications, and Ticketing.
Relay Network Banking Vertical is its biggest customer base.
Reviews
"Relay not only increases the effectiveness of our communications, it also directly affects revenue by cutting down turnaround time in the underwriting process and increasing pull-through rates. It's extremely impactful to our customer experience. " - Mary K. Fiorille
Cuspera Reviews
29 buyers and buying teams have used Cuspera to assess how well Relay Network solved their Customer Experience Management needs. Cuspera uses 529 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Relay Network.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Training & Onboarding , as the business use cases that they have been most satisfied while using Relay Network.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Mobile |
4.96/5 ★ |
"...Energy company drives 16% lift in customer renewal rates with mobile engagement. ..." Case Study Energy company |
| engaging and following up |
4.96/5 ★ |
"...Relay is the only software empowering businesses to automate personalized, one-to-one messaging and engagement at scale. ..." Customer Engagement Software For Enterprise |
| Helpdesk Management with Phone Calls, Mass Media and Television |
4.78/5 ★ |
"...About Relay Relay is a cloud-based help desk solution that is designed for businesses of all sizes to assist in ticketing, workflows, communication and workflow automation processes...." Peer review |
| Training & Onboarding with Mobile |
4.12/5 ★ |
"...Customer engagement solutions proven to build trust and create value across the entire customer experience including onboarding, billing and renewals...." Proven Customer Engagement Solutions |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Mobile |
4.96/5 ★ |
"...Energy company drives 16% lift in customer renewal rates with mobile engagement. ..." Case Study Energy company |
|
| engaging and following up |
4.96/5 ★ |
| Helpdesk Management with Phone Calls, Mass Media and Television |
4.78/5 ★ |
"...About Relay Relay is a cloud-based help desk solution that is designed for businesses of all sizes to assist in ticketing, workflows, communication and workflow automation processes...." Peer review |
|
| Training & Onboarding with Mobile |
4.12/5 ★ |
"...Customer engagement solutions proven to build trust and create value across the entire customer experience including onboarding, billing and renewals...." Proven Customer Engagement Solutions |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 529 insights from peers and experts to help you assess how these Relay Network use cases fit your Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Relay not only increases the effectiveness of our communications, it also directly affects revenue by cutting down turnaround time in the underwriting process and increasing pull-through rates. It's extremely impactful to our customer experience. Testimonial By Mary K. Fiorille |
|
This [Relay] project is a compelling demonstration of technology use for enhancing customer experience and maximizing the lifetime value of a customer... The potential impact of enhanced customer connectivity on loyalty should pay dividends for years to come. Testimonial By Dan Latimore |
|
Complexity and stress can lead to customer attrition, but a positive experience at a difficult time can cement relationships for years. This is Relay's chief strength. Testimonial By Ovum |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mary K. Fiorille Head of Partnership Lending & Business Strategy Citizens Bank |
Relay not only increases the effectiveness of our communications, it also directly affects revenue by cutting down turnaround time in the underwriting process and increasing pull-through rates. It's extremely impactful to our customer experience. Testimonial By Mary K. Fiorille |
|
Dan Latimore Senior Analyst Celent Model Bank |
This [Relay] project is a compelling demonstration of technology use for enhancing customer experience and maximizing the lifetime value of a customer... The potential impact of enhanced customer connectivity on loyalty should pay dividends for years to come. Testimonial By Dan Latimore |
|
Senior Analyst Customer Engagement Ovum |
Complexity and stress can lead to customer attrition, but a positive experience at a difficult time can cement relationships for years. This is Relay's chief strength. Testimonial By Ovum |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Citizens BankRead More |
|
Case Study Telecom CompanyRead More |
|
Case Study Investors BankRead More |
Frequently Asked Questions(FAQ)
for Relay Network
What is Relay Network?
What is Relay Network used for?
What are the top features of Relay Network?
Who uses Relay Network?
What are Relay Network alternatives?
Where is Relay Network located?
Popular Business Setting
for Relay Network
Top Industries
- Banking
- Telecommunications
- Utilities
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Relay Network to Acquire customers and Enhance customer relationships
Relay Network Alternatives
Peer and Expert Opinion on Features
for Relay Network
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (26) |
| Alerts: popups & Notifications | Read Reviews (9) |
| Ticketing | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (26) |
| Alerts: popups & Notifications | Read Reviews (9) |
| Ticketing | Read Reviews (6) |
IT and Other Capabilities
for Relay Network
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (23) |
| Data Import | Read Reviews (25) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (23) |
| Data Import | Read Reviews (25) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (16) |
| Chat Support | Read Reviews (7) |
| 24/7 Support | Read Reviews (66) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (16) |
| Chat Support | Read Reviews (7) |
| 24/7 Support | Read Reviews (66) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for Relay Network
Overall Risk Meter
Top Failure Risks for Relay Network
Vendor Profile Details
Company Name
Relay Network
Company Website
https://www.relaynetwork.com/HQ Location
201 King of Prussia Road, Suite 161, Radnor, PA 19087, US
Employees
11-50
Social
Financials
PRIVATE
Get a personalised risk report for Relay Network
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Relay Network may get in touch with you regarding your request.
Request Custom Quote
Relay Network will get in touch with you regarding your request.