cuspera logo CUSPERA

Compare Genesys Cloud vs Relay Network

Comparison Summary

For Genesys Cloud vs Relay Network comparison, Our AI algorithm looked at 1527 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Genesys Cloud and Relay Network to solve their respective business needs.

Pros and cons of Genesys Cloud and Relay Network

Genesys Cloud is more suited to businesses that require Engagement Management and Customer Feedback Management with Promotions where as Relay Network is focused towards Engagement Management with Mobile and Helpdesk Management with Phone Calls .

logo Genesys Cloud

Focus area

Genesys Cloud is better than Relay Network for

Software Failure Risk

  • low

logo Relay Network

Focus area

Software Failure Risk

  • low

About

Genesys Cloud | Genesys

Customer Experience platform to improve customer engagement

Age

1990

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

70

38

Total Goals
(we found evidences for)

13

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


contact list management


sales call management

call transcription



helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


loyalty management

customise loyalty program



campaign management


competitive intelligence


lifetime value management


sales document management

contract management



generation of new leads


workflow management


relationship management


products & pricelist management


training & onboarding





customer case management



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Grow market share

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • Launch new products

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Increase customer life time value

  • Scale best practices

  • Improve efficiency

  • See 2 more

Top Channels

Channels Used

  • mobile

  • phone calls

  • mobile app

  • mass media

  • television

  • user generated content

  • blogs

  • offline

  • point of sale

  • e-mail

  • website

  • text SMS

  • See 9 more
  • mobile

  • phone calls

  • mobile app

  • mass media

  • television

  • user generated content

  • blogs

  • offline

  • point of sale

  • e-mail

  • website

  • text SMS

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting