SupportYourApp Overview

SupportYourApp distinguishes itself in the customer experience management landscape by offering ISO-certified customer support outsourcing services to over 250 companies globally. It provides support in more than 60 languages, ensuring accessibility and reach in diverse markets. The service operates 24/7, allowing businesses to maintain uninterrupted customer interaction, crucial for enhancing customer satisfaction and loyalty. A key advantage is the omnichannel support, enabling seamless communication across various platforms, which is vital for businesses aiming to provide cohesive customer experiences. Additionally, SupportYourApp emphasizes security, addressing data protection concerns that are paramount in today's digital age. This combination of multilingual capability, round-the-clock service, and robust security makes SupportYourApp a competitive choice for businesses looking to optimize their customer support functions.

Use Cases

Customers recommend Advertisement, Helpdesk Management, Social Media Management, as the business use cases that they have been most satisfied with while using SupportYourApp.

Other use cases:

  • Proposal & Quote Management
  • Lead Qualification
  • Contract Management
  • Sending & Publishing Communications
  • Training & Onboarding
  • Customer Feedback Management
  • Engaging And Following Up
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SupportYourApp.

Other priorities:

  • Launch New Products
  • Improve Digital And Social Presence
  • Improve Internal Communications
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SupportYourApp Use-Cases and Business Priorities: Customer Satisfaction Data

SupportYourApp works with different mediums / channels such as Phone Calls. E-Mail. and Social Media.

SupportYourApp's features include Personalization, and Calculator. and SupportYourApp support capabilities include Phone Support, Email Support, 24/7 Support, etc. also SupportYourApp analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Handpicked team is trained up to in-house standards of the world s leading brands is augmented by modern proprietary support tools...." Peer review

Peer review evidence (same sources as the product rating summary)

"...We do also share that information with third parties for advertising & analytics...." Privacy Shield Notice
"...How can we help with customer support for your startup?..." Startup Support
"...❯ Inbound and Outbound Phone and Email Support, Tech Support, Customer Care, Back Office, Social Media Management, etc. ..." Our Outsourced Customer Support Services SupportYourApp

SupportYourApp, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SupportYourApp provides 24/7 outsourced customer service in over 60 languages with expert teams. Services include email, chat, and voice support, and the company holds ISO certification.

Popular Business Setting

for SupportYourApp

Top Industries

  • Retail
  • Computer Software
  • Information Technology and Services

Popular in

  • Large Enterprise
  • Small Business

SupportYourApp is popular in Retail, Computer Software, and Information Technology And Services and is widely used by Large Enterprise, and Small Business,

SupportYourApp Customer wins, Customer success stories, Case studies

How efficiently Does SupportYourApp manage your Helpdesk Management?

What solutions does SupportYourApp provide for Social Media Management?

What makes SupportYourApp ideal for Proposal & Quote Management?

What makes SupportYourApp ideal for Lead Qualification?

76 buyers and buying teams have used Cuspera to assess how well SupportYourApp solved their Customer Success Platform needs. Cuspera uses 606 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

U.S. organization of psychology specialists - Health, Wellness And Fitness

SupportYourApp provided 24/7 customer support outsourcing for a U.S. psychology organization launching a digital product. The client needed consultants with C2-level English and academic writing skil...ls for high-quality live chat and email support. SupportYourApp quickly sourced and trained the team, who integrated with the client and improved processes. The team achieved a 4-minute live chat and 30-minute email response time, meeting all SLAs and building trust for future growth.

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PayBump - Information Technology And Services - Small

SupportYourApp helped PayBump speed up customer support responses by 40%. PayBump, an AI-powered career marketplace, needed to handle more support emails and chats as their user base grew. SupportYou...rApp integrated with PayBump’s team, managed support through Zendesk and Discord, and improved internal processes with ClickUp. The support team scaled and adapted to new services, helping PayBump maintain high service standards. This partnership enabled PayBump to grow and prepare for future expansion.

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NotaryPublic24 - Legal Services - Small

SupportYourApp used Intercom integration to help NotaryPublic24 cut resolution time by 64%. NotaryPublic24, a digital legal services platform, struggled with growing customer inquiries and lacked int...ernal support resources. SupportYourApp unified chats, email, WhatsApp, and calls into one workspace, building a scalable omnichannel support team. The founder shifted focus to business growth as a trained team of three consultants improved support efficiency and customer trust.

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Kurzgesagt - Entertainment - Medium

SupportYourApp used Gorgias to help Kurzgesagt cut first response time to 12 minutes. The team improved customer satisfaction to 4.95 out of 5. They set up a new support team and automated key proces...ses for the online store. Kurzgesagt now handles high-volume support efficiently, even during holiday spikes. Trustpilot reviews improved, and the support setup is easy to scale.

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Happeo - Computer Software

SupportYourApp provided 24/7 B2B customer support for Happeo, a SaaS intranet platform. Happeo needed fast, round-the-clock help for their large user base. SupportYourApp integrated with Happeo’s tea...m and tools, ensuring compliance and smooth ticket escalation. The partnership cut average email response time to under 30 minutes. Happeo’s clients now get faster replies and better service across all time zones.

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Cocoatech - Computer Software - Small

CoSupport AI chatbot helped Cocoatech cut average support resolution time from nearly 9 hours to just over 5 minutes. The AI agent handled 81% of all customer chats within two months, automating tick...et management and chat support. Integration with Zendesk tools enabled fast, reliable, and consistent customer service. Cocoatech avoided extra hires and improved efficiency, leading to higher customer satisfaction. The solution delivered measurable cost savings and streamlined workflows for this software company.

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Frequently Asked Questions(FAQ)

for SupportYourApp

What is SupportYourApp used for?

SupportYourApp is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Advertisement, Helpdesk Management and Social Media Management .

What are the top features of SupportYourApp?

Personalization, Calculator are some of the top features of SupportYourApp.

Who uses SupportYourApp?

SupportYourApp is used by Retail, Computer Software and Information Technology And Services among other industries.

What are SupportYourApp alternatives?

Retently, Genesys Cloud, Oracle Advertising And Customer Experience (CX) and Tenfold are popular alternatives for SupportYourApp.

Where is SupportYourApp located?

SupportYourApp is headquartered at 1007 North Orange Street, 4th Floor, Suite 122, Wilmington, DE 19801, USA..
lightning

Peers used SupportYourApp for advertisement and helpdesk management

SupportYourApp Competitors

SupportYourApp Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.62/5 ★

Read Reviews (5)
Analytics

4.27/5 ★

Read Reviews (18)
Custom Reports

4.26/5 ★

Read Reviews (38)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.62/5 ★

Read Reviews (5)
Analytics

4.27/5 ★

Read Reviews (18)
Custom Reports

4.26/5 ★

Read Reviews (38)

Software Failure Risk Guidance

?

for SupportYourApp

Overall Risk Meter

Low Medium High

Top Failure Risks for SupportYourApp

SupportYourApp, Inc. News

Awards

SupportYourApp wins four Business Brilliance Awards in 2026

SupportYourApp won four Business Brilliance Awards in 2026, recognizing its AI-driven transformation in customer experience. The awards include Brand Brilliance, Silver for Customer Service, and CEO Daria Leshchenko receiving CEO and Entrepreneur of the Year honors. The company uses automation to handle 80% of inquiries, enhancing efficiency and allowing human consultants to focus on complex tasks.

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Company

SupportYourApp Celebrates 15 Years

SupportYourApp celebrates its 15th anniversary, marking its growth from a small support team to a global provider of secure customer and technical support solutions. The company now serves over 250 clients in more than 30 countries, offering services in 60+ languages. It emphasizes security and compliance, being PCI/DSS L1, ISO/IEC 27001 certified, and GDPR, CCPA, and HIPAA compliant.

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Partnership

SupportYourApp, Welcome to IT Ukraine Association - "IT Ukraine"

SupportYourApp joined the IT Ukraine Association, a group for IT companies in Ukraine.

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SupportYourApp, Inc. Profile

Company Name

SupportYourApp, Inc.

Company Website

//supportyourapp.com

HQ Location

1007 North Orange Street, 4th Floor, Suite 122, Wilmington, DE 19801, USA.

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SEED