SAP Emarsys Customer Engagement Overview
This is a summary of the comprehensive capabilities and benefits of SAP Emarsys Customer Engagement based on over 1540 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SAP Emarsys Customer Engagement, Listrak, Cordial Platform, Experiture Marketing Platform, Bloomreach, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SAP Emarsys Customer Engagement is right for your needs? Our Cuspera AI engine can evaluate how SAP Emarsys Customer Engagement fits your specific business needs, industry, and context. Get your personalized assessment report today.
SAP Emarsys Customer Engagement supports business activities such as:
- Engagement Management
- Loyalty Management
- Communication Management
- Digital Marketing
- Campaign Management
SAP Emarsys Customer Engagement can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Increase Customer Life Time Value, Scale Best Practices, etc. It can help manage these activities if you use Omnichannel and E-Mail for these needs. As a solution, SAP Emarsys Customer Engagement's capabilities include Personalization, Templates, Alerts: Popups & Notifications, etc.
SAP Emarsys Customer Engagement was founded in 2000. Apparel & Fashion Vertical is its biggest customer base.
Reviews
"At the end of the day, we want to personalize the whole product experience. Eventually, no two people who enter [our] bubble should have the exact same experience if they use the product differently… [and] we’re working to have personalized recommen...dations at all times… [in the future, things will become] much more diverse… real-time personalization will get much more interesting for us in the future. " - Nina Pollex
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SAP Emarsys Customer Engagement solved their Marketing Automation needs. Cuspera uses 1540 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using SAP Emarsys Customer Engagement.
Use Cases
Peers recommend Engagement Management , Loyalty Management , Communication Management , as the business use cases that they have been most satisfied while using SAP Emarsys Customer Engagement.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Omnichannel and E-Mail |
4.85/5 ★ |
"...Emarsys empowers digital marketing leaders and business owners with the only omnichannel customer engagement platform built to accelerate business outcomes. ..." Case Study Nike |
| engaging and following up |
4.83/5 ★ |
"...Emarsys empowers digital marketing leaders and business owners with the only omnichannel customer engagement platform built to accelerate business outcomes. ..." Case Study Babbel |
| Loyalty Management |
4.92/5 ★ |
"...Businesses that dedicate time and resources to implement successful personalised marketing strategies will benefit from a competitive advantage in both brand loyalty and customer satisfaction. ..." Content Personalisation: All the Dos and Don ts |
| customise loyalty program |
4.75/5 ★ |
"...How Pizza Hut Drives Customer Loyalty through Unique Data-Driven Journeys...." Case Study Pizza Hut |
| identify target customers |
4.43/5 ★ |
"...you learn more about your customers and implement targeted marketing initiatives...." Peer review from Featured Customers |
| create engagement based loyalty |
3.39/5 ★ |
"...Drive loyalty by engaging in real-time throughout the customer lifecycle...." Customer Lifecycle Management Platform & Software |
| Communication Management with E-Mail |
4.62/5 ★ |
"...As a company that helps people send email, we were interested to attend the action-packed Emarsys Revolution conference, which was held in London, last month. ..." How to improve CX with email personalization |
| sending & publishing communications |
4.66/5 ★ |
"...So using social media posts as one of the types of content marketing in your business can help you engage with new leads and existing customers. ..." 7 Main Types of Content and How to Use Them for Marketing |
| tracking & monitoring communications |
3.88/5 ★ |
"...The use of their WebExtend javascript API helps us instantly track email performance and understand KPIs like email marketing ROI and Revenue per Email...." Peer review by Alfred M, Founder & Project Manager |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Omnichannel and E-Mail |
4.85/5 ★ |
"...Emarsys empowers digital marketing leaders and business owners with the only omnichannel customer engagement platform built to accelerate business outcomes. ..." Case Study Nike |
|
| engaging and following up |
4.85/5 ★ |
| Loyalty Management |
4.92/5 ★ |
"...Businesses that dedicate time and resources to implement successful personalised marketing strategies will benefit from a competitive advantage in both brand loyalty and customer satisfaction. ..." Content Personalisation: All the Dos and Don ts |
|
| customise loyalty program |
4.92/5 ★ |
| identify target customers |
4.92/5 ★ |
| create engagement based loyalty |
4.92/5 ★ |
| Communication Management with E-Mail |
4.62/5 ★ |
"...As a company that helps people send email, we were interested to attend the action-packed Emarsys Revolution conference, which was held in London, last month. ..." How to improve CX with email personalization |
|
| sending & publishing communications |
4.62/5 ★ |
| tracking & monitoring communications |
4.62/5 ★ |
38+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1540 insights from peers and experts to help you assess how these SAP Emarsys Customer Engagement use cases fit your Marketing Automation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
At the end of the day, we want to personalize the whole product experience. Eventually, no two people who enter [our] bubble should have the exact same experience if they use the product differently… [and] we’re working to have personalized recommendations at all times… [in the future, things will ...become] much more diverse… real-time personalization will get much more interesting for us in the future. |
|
We talked about Emarsys‘ willingness to help train and be there to answer questions, but it‘s also just a vibe. We wanted to make sure that we found an ESP partner that truly was supportive and looking to help us create the best email experience for our brands and consumers in a very non-salesman-l...ike way. |
|
Our strategy at Pizza Hut is all about being relevant, easy and distinctive. We’re driven not only by delivering a functionally frictionless experience but also by building meaningful relationships with our customers. Delivering customers the right message at the right time via the right channel is... paramount to that goal. Using data and personalization, Emarsys enables us to keep our customers at the heart of everything we do, powering vital lifecycle and loyalty campaigns that drive conversions, retention, and relevancy. We look forward to continuing to scale these programs through the Emarsys platform to deliver better experiences to our customers. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nina Pollex Director of CRM Babbel |
At the end of the day, we want to personalize the whole product experience. Eventually, no two people who enter [our] bubble should have the exact same experience if they use the product differently… [and] we’re working to have personalized recommendations at all times… [in the future, things will ...become] much more diverse… real-time personalization will get much more interesting for us in the future. |
|
Paige Farrow Senior Director of Marketing Char-Broil |
We talked about Emarsys‘ willingness to help train and be there to answer questions, but it‘s also just a vibe. We wanted to make sure that we found an ESP partner that truly was supportive and looking to help us create the best email experience for our brands and consumers in a very non-salesman-l...ike way. |
|
Catriona Woodward Head of Digital Marketing Pizza Hut |
Our strategy at Pizza Hut is all about being relevant, easy and distinctive. We’re driven not only by delivering a functionally frictionless experience but also by building meaningful relationships with our customers. Delivering customers the right message at the right time via the right channel is... paramount to that goal. Using data and personalization, Emarsys enables us to keep our customers at the heart of everything we do, powering vital lifecycle and loyalty campaigns that drive conversions, retention, and relevancy. We look forward to continuing to scale these programs through the Emarsys platform to deliver better experiences to our customers. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ContorionRead More |
|
Case Study big big shopRead More |
|
Case Study Adidas RuntasticRead More |
Frequently Asked Questions(FAQ)
for SAP Emarsys Customer Engagement
What is SAP Emarsys Customer Engagement?
What is SAP Emarsys Customer Engagement used for?
What are the top features of SAP Emarsys Customer Engagement?
Who uses SAP Emarsys Customer Engagement?
What are SAP Emarsys Customer Engagement alternatives?
Where is SAP Emarsys Customer Engagement located?
Popular Business Setting
for SAP Emarsys Customer Engagement
Top Industries
- Apparel & Fashion
- Restaurants
- Retail
Popular in
- Enterprise
- Mid Market
- Small Business
Peers used SAP Emarsys Customer Engagement to Enhance customer relationships and Increase sales & revenue
SAP Emarsys Customer Engagement Alternatives
Peer and Expert Opinion on Features
for SAP Emarsys Customer Engagement
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (189) |
| Templates | Read Reviews (38) |
| Alerts: popups & Notifications | Read Reviews (19) |
| Micro customer segmenting | Read Reviews (19) |
| Dashboard | Read Reviews (15) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (189) |
| Templates | Read Reviews (38) |
| Alerts: popups & Notifications | Read Reviews (19) |
| Micro customer segmenting | Read Reviews (19) |
| Dashboard | Read Reviews (15) |
IT and Other Capabilities
for SAP Emarsys Customer Engagement
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (75) |
| Data Export | Read Reviews (22) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (75) |
| Data Export | Read Reviews (22) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (38) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (121) |
| Chat Support | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (38) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (121) |
| Chat Support | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (55) |
| Analytics | Read Reviews (96) |
| Custom Reports | Read Reviews (157) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (55) |
| Analytics | Read Reviews (96) |
| Custom Reports | Read Reviews (157) |
Software Failure Risk Guidance
?for SAP Emarsys Customer Engagement
Overall Risk Meter
Top Failure Risks for SAP Emarsys Customer Engagement
Vendor Profile Details
HQ Location
10 W Market St., Suite 1350 Indianapolis, IN 46204 United States
Employees
501-1000
Social
Financials
SERIES B
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