SAP Emarsys Customer Engagement Overview
Sap-emarsys-customer-engagement enables personalized marketer-consumer interactions. Emarsys provides marketing software for true one-to-one engagement.
Use Cases
Customers recommend Engagement Management, Loyalty Management, Communication Management, as the business use cases that they have been most satisfied with while using SAP Emarsys Customer Engagement.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using SAP Emarsys Customer Engagement.
SAP Emarsys Customer Engagement Use-Cases and Business Priorities: Customer Satisfaction Data
SAP Emarsys Customer Engagement works with different mediums / channels such as Omnichannel, and E-Mail,
SAP Emarsys Customer Engagement's features include Personalization, Templates, Alerts: Popups & Notifications, etc.
Reviews
"Friendship marketing is the concept we’ve been working on for quite a while now — it’s customer-first and having a more conversational approach with customers. The way I always think about it is like this: you can understand their transactions, web ...interactions, call center [touch points], and in-store… but what about what the customer’s saying? How do you bring that back into your database and leverage that data to then close the loop?" - Scott Jonsmyth-Clarke
SAP Emarsys Customer Engagement, Listrak, Cordial Platform, Experiture Marketing Platform, Bloomreach, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SAP Emarsys Customer Engagement
Top Industries
- Apparel & Fashion
- Restaurants
- Retail
Popular in
- Enterprise
- Mid Market
- Small Business
SAP Emarsys Customer Engagement is popular in Apparel & Fashion, Restaurants, and Retail and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on SAP Emarsys Customer Engagement Use Cases
What makes SAP Emarsys Customer Engagement ideal for Engagement Management?
What benefits does SAP Emarsys Customer Engagement offer for Loyalty Management?
How does SAP Emarsys Customer Engagement address your Communication Management Challenges?
How efficiently Does SAP Emarsys Customer Engagement manage your Digital Marketing?
Why is SAP Emarsys Customer Engagement the best choice for Campaign Management?
38+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well SAP Emarsys Customer Engagement solved their Marketing Automation needs. Cuspera uses 1540 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Friendship marketing is the concept we’ve been working on for quite a while now — it’s customer-first and having a more conversational approach with customers. The way I always think about it is like this: you can understand their transactions, web interactions, call center [touch points], and in-s...tore… but what about what the customer’s saying? How do you bring that back into your database and leverage that data to then close the loop? |
|
The beauty of the Emarsys marketing platform is that it always provides an actionable next step for the client to run its automated marketing campaign. Testimonial By Jade Lau |
|
In the end, we compared three other vendors to Emarsys and for me, Emarsys was very personalized compared to the others, which had a much more generic approach to loyalty. Testimonial By Florian Menge |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Scott Jonsmyth-Clarke Group CRM & Digital Communications Manager Sally Europe |
Friendship marketing is the concept we’ve been working on for quite a while now — it’s customer-first and having a more conversational approach with customers. The way I always think about it is like this: you can understand their transactions, web interactions, call center [touch points], and in-s...tore… but what about what the customer’s saying? How do you bring that back into your database and leverage that data to then close the loop? |
|
Jade Lau Lead of Nike Direct Digital Commerce Nike |
The beauty of the Emarsys marketing platform is that it always provides an actionable next step for the client to run its automated marketing campaign. Testimonial By Jade Lau |
|
Florian Menge Senior CRM Manager Contorion |
In the end, we compared three other vendors to Emarsys and for me, Emarsys was very personalized compared to the others, which had a much more generic approach to loyalty. Testimonial By Florian Menge |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Sports
|
Sports |
Case Study NikeRead More |
Apparel & Fashion
|
Apparel & Fashion |
Case Study GolfOnlineRead More |
|
Apparel & Fashion
|
Apparel & Fashion |
Case Study GolfOnlineRead More |
Video
SAP Emarsys Customer Engagement Services
Frequently Asked Questions(FAQ)
for SAP Emarsys Customer Engagement
What is SAP Emarsys Customer Engagement?
SAP Emarsys Customer Engagement is an omnichannel customer engagement platform that accelerated business outcomes through industry-specific analytics and use cases built into the platform. It helps to increase sales and revenue and increase customer lifetime value.
It delivers the predictable, profitable outcomes that any business demands and the highly personalized omnichannel experiences that the customers deserve.
Emarsys capabilities are powered by an Integrated customer data platform that eliminates silos and unifies customer data through an open architecture and API to drive more intelligent omnichannel engagement. It delivers true 1:1 customer personalization across all channels and devices to increase omnichannel engagement, retention and loyalty. It enables fully personalized communication with customers across all channels, with optimized content for email, social, mobile, web, and direct mail. Integrates AI and predictive analytics with marketing execution to scale 1:1 personalization and continuously optimize business results.
What is SAP Emarsys Customer Engagement used for?
What are the top features of SAP Emarsys Customer Engagement?
Who uses SAP Emarsys Customer Engagement?
What are SAP Emarsys Customer Engagement alternatives?
Where is SAP Emarsys Customer Engagement located?
Peers used SAP Emarsys Customer Engagement for engagement management and loyalty management
SAP Emarsys Customer Engagement Competitors
SAP Emarsys Customer Engagement Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (55) |
| Analytics | Read Reviews (96) |
| Custom Reports | Read Reviews (157) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (55) |
| Analytics | Read Reviews (96) |
| Custom Reports | Read Reviews (157) |
SAP Emarsys Customer Engagement Integrations
SAP Emarsys Customer Engagement integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for SAP Emarsys Customer Engagement
Overall Risk Meter
Top Failure Risks for SAP Emarsys Customer Engagement
SAP Emarsys Customer Engagement News
Infosys teams up with SAP Emarsys to boost customer engagement
Infosys partners with SAP Emarsys to enhance customer engagement with versatile marketing campaigns.
SAP Emarsys Customer Engagement Profile
HQ Location
10 W Market St., Suite 1350 Indianapolis, IN 46204 United States
Employees
501-1000
Social
Financials
SERIES B
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