Cisco Contact Center Overview

Cisco Contact Center solutions improve customer service by empowering agents and delivering personalized experiences. Cloud contact center solutions are also provided.

Use Cases

Customers recommend Collaboration, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Cisco Contact Center.

Other use cases:

  • Communication Management
  • Customise Loyalty Program
  • Customer Feedback Management
  • Sales Call Management
  • Create Learning Path
  • Products & Pricelist Management
  • Product Marketing
See all use cases See less use cases

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco Contact Center.

Other priorities:

  • Improve Efficiency
  • Improve Internal Communications
  • Acquire Customers
  • Improve ROI
  • Grow Market Share
See all business priorities See less business priorities

Cisco Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco Contact Center works with different mediums / channels such as Phone Calls. Offline. On Premises etc.

Peer review evidence (same sources as the product rating summary)

"...Cisco offers a comprehensive portfolio of products, including contact center, calling, meetings, team collaboration, and devices. ..." Contact Center Solutions, Customer Service Platform
"...With expertise in designing, implementing and managing contact centres for enterprises worldwide, Tata Communications is positioned to provide managed services for Cisco Webex Contact Center. ..." Tata Communications and Cisco partner to create a fully managed contact centre solution for enhanced customer experience
"...How Cisco Contact Center Express goes beyond a standard hunt group Written by Meghan Nelson Call centers looking to organize their phone calls can benefit from a call management program, such as Cisco Call Center Express. ..." Cisco Contact Center Express vs. Call Hunt Groups [Reference & Ranking]

Cisco Contact Center, Donor Tools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco Contact Center

Top Industries

  • Information Technology and Services

Popular in

  • Enterprise

Cisco Contact Center is popular in Information Technology And Services, and is widely used by Enterprise,

Cisco Contact Center Customer wins, Customer success stories, Case studies

What benefits does Cisco Contact Center offer for Collaboration?

How efficiently Does Cisco Contact Center manage your Contact List Management?

What benefits does Cisco Contact Center offer for Helpdesk Management?

How efficiently Does Cisco Contact Center manage your Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Cisco Contact Center solved their Contact Center Software needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Cisco and Qiddiya set benchmark for the workplace of the future

Cisco and Qiddiya Investment Company have collaborated to power Qiddiya's new smart office headquarters in Riyadh. The office uses Cisco's networking, collaboration, and IoT solutions to create a hum...an-centric workspace. This includes Cisco Webex Boards, Wi-Fi 7, Catalyst switches, and Meraki smart cameras, enhancing connectivity and safety. The initiative aligns with Saudi Arabia's Vision 2030.

Read on →
 

Georgetown University Selects Cisco for Campus Network Refresh - Cisco Newsroom

Cisco and Georgetown University have formed a multi-year partnership to modernize the university's network with one of the largest Wi-Fi 7 deployments in higher education. This initiative will enhanc...e connectivity across campus, supporting digital learning and research with faster speeds and lower latency. The collaboration also includes Cisco's enterprise switching and wireless solutions, focusing on automation, analytics, and security to streamline operations and protect digital assets.

Read on →
 

Puntonet - Telecommunications - Medium

Quito, Ecuador

Cisco Services helped Puntonet modernize its network across Ecuador. The upgrade enabled country-wide expansion with high-speed fiber and improved security. Cisco's analytics and automation reduced n...etwork problem logs from 200,000 to 90,000. The new infrastructure supports faster response to customer needs and better service reliability. Puntonet now connects more rural students to online education and partners with the government for digital growth.

Read more →
 

Expo City Dubai - Entertainment - Medium

Dubai, United Arab Emirates

Cisco helped Expo City Dubai host COP28 by reusing over 90% of its existing network. The robust network connected 70,000 delegates across 120 buildings for two weeks. Network reprovision cost was jus...t 1/5 of a typical greenfield setup. No IT incidents or emergencies occurred during the event. Expo City Dubai set a new standard for sustainable, eco-conscious event hosting.

Read more →
 

BT - Telecommunications - Very Large

London, UK

BT used Cisco solutions to consolidate 300 worksites into 30 hubs. They automated network management and created flexible workspaces. The new system cut energy costs and allowed proactive management ...of access points. BT achieved over 70% less electricity use while delivering 10 times the performance. Hybrid working became easier with dynamic technology and services.

Read more →
 

ANZ Bank - Financial Services - Very Large

Melbourne, Australia

ANZ Bank used Cisco solutions to improve network and Wi-Fi availability across its branches. The project finished four months ahead of schedule, rolling out the new network in just eight months. Cisc...o automation reduced branch switch-over time from eight hours to one hour. Staff productivity and customer experience improved with faster, safer, and more secure connectivity. Enhanced employee engagement and efficiency were key outcomes.

Read more →
lightning

Peers used Cisco Contact Center for collaboration and contact list management

Cisco Contact Center Competitors

Cisco Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (20)
Custom Reports

4.62/5 ★

Read Reviews (10)
Analytics

4.61/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (20)
Custom Reports

4.62/5 ★

Read Reviews (10)
Analytics

4.61/5 ★

Read Reviews (19)

Cisco Contact Center Integrations

Cisco Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.37/5 ★

Read Reviews (6)

Few API Integrations for Cisco Contact Center

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Cisco Contact Center

Top Failure Risks for Cisco Contact Center

Cisco Systems, Inc. News

Product

Cisco Patches CVSS 10.0 Secure Workload REST API Flaw Enabling Data Access

Cisco has released patches for a critical security flaw in its Secure Workload software, identified as CVE-2026-20223 with a CVSS score of 10.0. This vulnerability could allow unauthorized access to sensitive data via REST API endpoints. The issue affects both SaaS and on-premise deployments and has been fixed in specific software releases.

Read more →
Product

New Cisco DoS flaw requires manual reboot to revive devices

Cisco has released security updates to address a high-severity denial-of-service (DoS) vulnerability in its Crosswork Network Controller (CNC) and Network Services Orchestrator (NSO), identified as CVE-2026-20188. This flaw, resulting from inadequate rate limiting, allows remote attackers to crash systems, requiring a manual reboot for recovery. Cisco advises upgrading to fixed software versions to mitigate the risk.

Read more →
Product

Cisco Debuts Model Provenance Kit to Audit Third-Party AI Models

Cisco has launched the Model Provenance Kit, an open-source tool to help enterprises audit third-party AI models before deployment. This Python-based command line interface enables users to trace model origins and verify their characteristics, addressing supply chain risks in AI ecosystems. The kit aims to improve AI governance by providing a way to validate models using technical indicators rather than relying on developer claims.

Read more →
M&A

Cisco grabs Astrix to secure AI agents

Cisco plans to acquire Astrix Security to enhance its AI agent security capabilities. Astrix's platform specializes in securing AI agents and non-human identities, which will be integrated into Cisco's Identity Intelligence and Secure Access portfolios. This acquisition aims to improve visibility, governance, and threat response for AI agents, addressing a critical gap in security models.

Read more →

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Company Website

https://www.cisco.com/site/us/en/index.html

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO