Cisco Contact Center Overview

Cisco Contact Center solutions improve customer service by empowering agents and delivering personalized experiences. Cloud contact center solutions are also provided.

Use Cases

Customers recommend Collaboration, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Cisco Contact Center.

Other use cases:

  • Communication Management
  • Customise Loyalty Program
  • Customer Feedback Management
  • Sales Call Management
  • Create Learning Path
  • Products & Pricelist Management
  • Product Marketing
See all use cases See less use cases

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco Contact Center.

Other priorities:

  • Improve Efficiency
  • Improve Internal Communications
  • Acquire Customers
  • Improve ROI
  • Grow Market Share
See all business priorities See less business priorities

Cisco Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco Contact Center works with different mediums / channels such as Phone Calls. Offline. On Premises etc.

Cisco Contact Center, Donor Tools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco Contact Center

Top Industries

  • Information Technology and Services

Popular in

  • Enterprise

Cisco Contact Center is popular in Information Technology And Services, and is widely used by Enterprise,

Cisco Contact Center Customer wins, Customer success stories, Case studies

How does Cisco Contact Center facilitate Collaboration?

What solutions does Cisco Contact Center provide for Contact List Management?

What benefits does Cisco Contact Center offer for Helpdesk Management?

What solutions does Cisco Contact Center provide for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Cisco Contact Center solved their Contact Center Software needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Georgetown University Selects Cisco for Campus Network Refresh - Cisco Newsroom

Cisco and Georgetown University have formed a multi-year partnership to modernize the university's network with one of the largest Wi-Fi 7 deployments in higher education. This initiative will enhanc...e connectivity across campus, supporting digital learning and research with faster speeds and lower latency. The collaboration also includes Cisco's enterprise switching and wireless solutions, focusing on automation, analytics, and security to streamline operations and protect digital assets.

Read on →

Nine - Entertainment - Large

Cisco IP Fabric for Media helped Nine, Australia's top TV network, move to an all-IP broadcasting solution. The new infrastructure improved reliability and sped up production. Nine became the first f...ree-to-air network in Australia to deploy an all-IP solution. The migration was fast and had no disruptions. Cisco Customer Experience (CX) provided strong support and expertise throughout the transition.

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IFEMA MADRID - Entertainment - Medium

Cisco Advanced Services helped IFEMA MADRID secure its network for a major global event. The team reinforced the switching layer to handle high service demand. They ensured secure cable services with... Cisco telephony and connectivity. Constant equipment monitoring and on-site support kept operations smooth. IFEMA MADRID achieved high security and excellent connectivity for global leaders.

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Logicalis Group - Information Technology And Services - Large

Logicalis Group used Cisco Lifecycle Services and the CX Success Portfolio to help customers reduce environmental impact. The Logicalis Managed Digital Fabric Platform gave a real-time view of digita...l ecosystems. This improved carbon efficiency and cut water and energy use. The Cisco Takeback and Reuse Program supported sustainability goals. Logicalis and Cisco CX worked together to drive measurable progress against climate change.

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Atea - Information Technology And Services - Large

Cisco's Connected Lighting System helped Atea build a smart office in Stavanger. The system uses Power-over-Ethernet to power and control lights, cutting the need for extra wiring. Sensors collect da...ta and send it to the cloud for analysis. The project acts as a living lab for smart building technology. Atea saw better energy efficiency and improved building management.

Read on →

Telecom Egypt - Telecommunications - Very Large

Cisco Sustainability Priority Assessment helped Telecom Egypt build a clear roadmap for sustainability. The company wanted to address the climate crisis and cut carbon emissions. Cisco delivered a pl...an with governance, automation, and carbon reduction steps. Telecom Egypt now tracks results with success measurements. The CTO praised the actionable guidance from Cisco.

Read on →
lightning

Peers used Cisco Contact Center for collaboration and contact list management

Cisco Contact Center Competitors

Cisco Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (20)
Custom Reports

4.62/5 ★

Read Reviews (10)
Analytics

4.61/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (20)
Custom Reports

4.62/5 ★

Read Reviews (10)
Analytics

4.61/5 ★

Read Reviews (19)

Cisco Contact Center Integrations

Cisco Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.37/5 ★

Read Reviews (6)

Few API Integrations for Cisco Contact Center

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic Knowledge

4.13 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Cisco Contact Center

Top Failure Risks for Cisco Contact Center

Cisco Systems, Inc. News

Partnership

Cisco Secure AI Factory with NVIDIA Makes AI Easier to Deploy and ...

Cisco has expanded its Secure AI Factory in collaboration with NVIDIA, enabling AI deployment from central data centers to edge locations like hospitals and warehouses. This expansion includes new security features, such as the Cisco Hybrid Mesh Firewall and Cisco AI Defense, integrated with NVIDIA's BlueField DPUs and OpenShell platform. The partnership aims to simplify AI infrastructure deployment and enhance security across various industries.

Read more →
Partnership

Cisco gives the Secure AI Factory with NVIDIA a secure multi-agent edge up

Cisco expands its Secure AI Factory with NVIDIA to the edge, enhancing security for multi-agent AI systems. This integration allows seamless deployment of AI applications with enterprise-grade security, addressing challenges like operational decision-making and regulatory compliance. The solution leverages Cisco AI Defense for model integrity and runtime guardrails, ensuring secure AI operations from data center to edge.

Read more →
Product

Cisco Introduces Optical Innovations to Power the Backbone for AI ...

Cisco introduces the Open Transport 3000 Series, enhancing AI networking with optical innovations. This system optimizes amplifier space, power, and cost, supporting AI traffic growth. Cisco also unveils the QSFP-DD pluggable Protection Switch Module and Bright QSFP28 100ZR optics, expanding its Routed Optical Networking solution. These advancements aim to provide scalable, power-efficient connectivity for AI and cloud workloads.

Read more →
Partnership

Cisco Live Amsterdam 2026: XDR + Splunk ES

At Cisco Live Amsterdam 2026, Cisco introduced a closed-loop integration between Cisco XDR and Splunk Enterprise Security. This integration enhances security operations by combining XDR detections with Splunk's data backend, enabling efficient incident management and streamlined workflows. The deployment, termed "SOC in a Box," was rapidly set up, showcasing advanced security practices and collaboration between Cisco and Splunk.

Read more →

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Company Website

https://www.cisco.com/site/us/en/index.html

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

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Financials

IPO