Cisco Contact Center Overview

Cisco Contact Center solutions improve customer service by empowering agents and delivering personalized experiences. Cloud contact center solutions are also provided.

Use Cases

Customers recommend Collaboration, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Cisco Contact Center.

Other use cases:

  • Communication Management
  • Customise Loyalty Program
  • Customer Feedback Management
  • Sales Call Management
  • Create Learning Path
  • Products & Pricelist Management
  • Product Marketing
See all use cases See less use cases

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco Contact Center.

Other priorities:

  • Improve Efficiency
  • Improve Internal Communications
  • Acquire Customers
  • Improve ROI
  • Grow Market Share
See all business priorities See less business priorities

Cisco Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco Contact Center works with different mediums / channels such as Phone Calls. Offline. On Premises etc.

Peer review evidence (same sources as the product rating summary)

"...Cisco offers a comprehensive portfolio of products, including contact center, calling, meetings, team collaboration, and devices. ..." Contact Center Solutions, Customer Service Platform
"...Cisco helps on-premises contact center customers transition to the cloud at the pace that is right for them...." Contact Center Solutions, Customer Service Platform
"...How Cisco Contact Center Express goes beyond a standard hunt group Written by Meghan Nelson Call centers looking to organize their phone calls can benefit from a call management program, such as Cisco Call Center Express. ..." Cisco Contact Center Express vs. Call Hunt Groups [Reference & Ranking]

Cisco Contact Center, Donor Tools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco Contact Center

Top Industries

  • Information Technology and Services

Popular in

  • Enterprise

Cisco Contact Center is popular in Information Technology And Services, and is widely used by Enterprise,

Cisco Contact Center Customer wins, Customer success stories, Case studies

What solutions does Cisco Contact Center provide for Collaboration?

How efficiently Does Cisco Contact Center manage your Contact List Management?

What solutions does Cisco Contact Center provide for Helpdesk Management?

What makes Cisco Contact Center ideal for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Cisco Contact Center solved their Contact Center Software needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Georgetown University Selects Cisco for Campus Network Refresh - Cisco Newsroom

Cisco and Georgetown University have formed a multi-year partnership to modernize the university's network with one of the largest Wi-Fi 7 deployments in higher education. This initiative will enhanc...e connectivity across campus, supporting digital learning and research with faster speeds and lower latency. The collaboration also includes Cisco's enterprise switching and wireless solutions, focusing on automation, analytics, and security to streamline operations and protect digital assets.

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Puntonet - Telecommunications - Telecommunications

Cisco Services helped Puntonet modernize its network across Ecuador. The upgrade enabled country-wide expansion with high-speed fiber and improved security. Cisco's analytics and automation reduced n...etwork problem logs from 200,000 to 90,000. The new infrastructure supports faster response to customer needs and better service reliability. Puntonet now connects more rural students to online education and partners with the government for digital growth.

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Expo City Dubai - Entertainment - Entertainment

Cisco helped Expo City Dubai host COP28 by reusing over 90% of its existing network. The robust network connected 70,000 delegates across 120 buildings for two weeks. Network reprovision cost was jus...t 1/5 of a typical greenfield setup. No IT incidents or emergencies occurred during the event. Expo City Dubai set a new standard for sustainable, eco-conscious event hosting.

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BT - Telecommunications - Telecommunications

BT used Cisco solutions to consolidate 300 worksites into 30 hubs. They automated network management and created flexible workspaces. The new system cut energy costs and allowed proactive management ...of access points. BT achieved over 70% less electricity use while delivering 10 times the performance. Hybrid working became easier with dynamic technology and services.

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ANZ Bank - Financial Services - Financial Services

ANZ Bank used Cisco solutions to improve network and Wi-Fi availability across its branches. The project finished four months ahead of schedule, rolling out the new network in just eight months. Cisc...o automation reduced branch switch-over time from eight hours to one hour. Staff productivity and customer experience improved with faster, safer, and more secure connectivity. Enhanced employee engagement and efficiency were key outcomes.

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Aerolíneas Argentinas - Transportation/Trucking/Railroad - Transportation/Trucking/Railroad

Cisco Success Tracks helped Aerolíneas Argentinas simplify network management across 90 sites. The airline improved operational efficiency with better visibility and faster problem resolution. Cisco ...CX Cloud unified network data, making it easier to manage contracts and licenses. On-demand training through the portal accelerated technology adoption for the IT team. Aerolíneas Argentinas now resolves network issues faster, supporting safe and reliable airline operations.

Read on →
lightning

Peers used Cisco Contact Center for collaboration and contact list management

Cisco Contact Center Competitors

Cisco Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (20)
Custom Reports

4.62/5 ★

Read Reviews (10)
Analytics

4.61/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (20)
Custom Reports

4.62/5 ★

Read Reviews (10)
Analytics

4.61/5 ★

Read Reviews (19)

Cisco Contact Center Integrations

Cisco Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.37/5 ★

Read Reviews (6)

Few API Integrations for Cisco Contact Center

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic Knowledge

4.13 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Cisco Contact Center

Top Failure Risks for Cisco Contact Center

Cisco Systems, Inc. News

Product

Cisco Products Multiple Vulnerabilities

Multiple vulnerabilities have been identified in Cisco products, including Cisco AsyncOS Software, Cisco Unity Connection, and Cisco Webex services. These vulnerabilities could allow remote attackers to bypass security restrictions, disclose sensitive information, and execute cross-site scripting attacks. Cisco has issued advisories and fixes for these issues.

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Partnership

Churchill Downs Taps Cisco to Drive Connectivity for Kentucky Derby

Cisco has entered a multi-year partnership with Churchill Downs Incorporated to enhance networking capabilities at Churchill Downs Racetrack. As the official networking partner for the Kentucky Derby, Cisco will deploy its AI-ready secure networking platform to improve connectivity across CDI's properties. This upgrade aims to deliver high-speed, reliable connectivity for events, enhancing guest experiences and operational efficiency.

Read more →
Partnership

Cisco Powers Churchill Downs Network Upgrade

Cisco will upgrade Churchill Downs' network infrastructure, becoming its Official Enterprise Networking Partner. The project includes deploying over 7,000 switches and Cisco Catalyst Center for centralized management, enhancing digital experiences for Kentucky Derby visitors. This partnership highlights Cisco's strategic focus on high-performance networking solutions in the sports and entertainment sector.

Read more →
Partnership

Cisco goes to the races with new Churchill Downs multi-year partnership

Cisco has secured a multiyear partnership with Churchill Downs to upgrade the network infrastructure at its racing venues and casinos. The agreement designates Cisco as the Official Enterprise Networking Partner for the Kentucky Derby. The project will involve a network refresh of over 7,000 switches and the implementation of Cisco Catalyst Center for centralized management. This initiative aims to enhance connectivity for fans and streamline operations at Churchill Downs' facilities.

Read more →

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Company Website

https://www.cisco.com/site/us/en/index.html

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO