Latest Product Updates and Feature Enhancements on Cisco Contact Center

 

Cisco Patches Another SD-WAN Zero-Day Exploited in Attacks

Cisco has patched a medium-severity zero-day vulnerability, CVE-2026-20262, affecting its Catalyst SD-WAN Manager. The flaw allows attackers with valid credentials to write arbitrary files, potential...ly escalating privileges. Cisco discovered the vulnerability internally and noted its exploitation in targeted attacks. The vulnerability has been added to CISA's Known Exploited Vulnerabilities catalog.

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Cisco Systems Advances AI Cloud Control & Quantum Security

Cisco advances its AI cloud control and quantum security capabilities, addressing enterprise needs for simplified infrastructure and robust cyber defense. Cisco Cloud Control unifies management acros...s hybrid environments, while quantum-safe security prepares customers for future cyber risks.

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Cisco Live 2026 Fits Collaboration Into Cisco’s AI Platform Strategy

At Cisco Live 2026, Cisco showcased its AI-driven enterprise infrastructure strategy, emphasizing the integration of collaboration tools like Webex into its broader portfolio. The event highlighted C...isco's efforts to unify networking, security, and observability, positioning collaboration as a key component of its AI platform. Cisco's devices, such as the Board Pro G3, are integrated with AI capabilities, enhancing workplace intelligence and operational data management.

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Cisco unveils new AgenticOps innovations to advance AI-driven IT operations

Cisco has unveiled new innovations in its AgenticOps model, enhancing AI-driven IT operations across networking, security, and observability. These enhancements include autonomous troubleshooting, co...ntinuous optimization, and proactive firewall recommendations, aimed at improving operational efficiency and compliance. The updates support diverse environments, including cloud and data centers, and leverage AI for intelligent execution and event correlation.

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Behind the Buzz: Takeaways from Cisco Live 2026

Cisco Live 2026 highlighted Cisco's vision for AI-driven IT operations, emphasizing the convergence of networking, security, observability, and automation. Key innovations include the AgenticOps visi...on, Cloud Control platform, and AI Canvas collaboration environment, aiming to unify operational intelligence and enhance decision-making. Cisco also focuses on AI security with AI Defense and AI-aware capabilities to address new attack surfaces.

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Cisco Launches Cloud Control & AgenticOps at Cisco Live 2026: A New Era ...

Cisco unveiled its Cloud Control platform at Cisco Live 2026, integrating management across Meraki, Nexus, Intersight, Splunk, and collaboration tools. The platform offers a unified interface for AI-...driven infrastructure management and includes features like AI Canvas and Agent Builder. Cisco also introduced AgenticOps for autonomous IT issue resolution and Multicloud Fabric for secure cloud networking. The Silicon One G300 chip enhances network performance, while quantum-safe security measures are being implemented across Cisco's portfolio.

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Cisco Catalyst SD-WAN Manager CVE-2026-20245 Flaw Actively Exploited – No Patch Available

Cisco has identified a high-severity security flaw, CVE-2026-20245, in its Catalyst SD-WAN Manager, which is actively exploited. The vulnerability allows command injection attacks due to insufficient... input validation. Cisco has released patches for affected versions to mitigate the risk. Users are advised to upgrade their SD-WAN software to protect against potential exploits.

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Cisco warns of unpatched SD-WAN zero-day exploited in attacks

Cisco has identified a high-severity zero-day vulnerability (CVE-2026-20245) in its Catalyst SD-WAN Manager, which is being actively exploited. This flaw allows attackers with netadmin privileges to ...escalate to root privileges. Cisco has not yet released a patch but advises upgrading to a version fixed for a related flaw.

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Cisco's SD-WAN nightmare continues with fresh root access vulnerability

Cisco's Catalyst SD-WAN Manager has a new vulnerability, CVE-2026-20245, allowing attackers to gain root access by exploiting insufficient input validation. The flaw affects all deployment types and ...can be combined with previous vulnerabilities for unauthorized access. Cisco is advising customers to audit logs and preserve evidence, with a fix planned for a future release.

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Cisco Warns of 7th SD-WAN Zero-Day Exploited in 2026

Cisco has disclosed a new zero-day vulnerability, CVE-2026-20245, affecting its Catalyst SD-WAN Manager. This flaw allows authenticated local attackers to execute arbitrary commands as root. The vuln...erability, due to insufficient input validation, has been exploited in the wild. Cisco plans to release patches in a future update as no workarounds are currently available.

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Cisco Patches CVE-2026-20230 in Unified CM as Exploit Code Goes Public

Cisco has patched a critical vulnerability, CVE-2026-20230, in its Unified Communications Manager, which allowed unauthenticated attackers to write files and potentially escalate to root access. The ...flaw, a server-side request forgery, requires the WebDialer service to be active. Cisco has released patches for version 14 and interim solutions for version 15.

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Cisco Warns of Available PoC for Critical Unified CM Vulnerability

Cisco released patches for a critical vulnerability in Unified Communications Manager, tracked as CVE-2026-20230, which could allow attackers to gain root privileges. The flaw affects devices with th...e WebDialer service enabled. Cisco also addressed two medium-severity vulnerabilities in Webex Meetings and Finesse, preventing potential XSS attacks.

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Cisco Live 2026 Key Announcements: New AI Agentic Operating Systems

Cisco announced its new AI-driven platform, Cisco Cloud Control, at Cisco Live 2026. This unified platform integrates networking, security, and operations into a single environment, enhancing agentic... IT operations. Key features include AI Canvas for collaborative issue resolution, Cloud Control Studio for custom agent development, and ambient agents for proactive network management. Cisco emphasizes governance and accountability in AI operations, ensuring safe and effective infrastructure management.

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Cisco Execs: New "Network Supercycle" as Agentic AI Workloads Reshape ...

Cisco highlights a "network supercycle" driven by agentic AI workloads, necessitating major upgrades in network infrastructure. These changes demand enhanced latency management, security, and distrib...uted compute placement. Cisco's AI stack, including Silicon One and Cisco Cloud Control, aims to support these needs, emphasizing the integration of AI with telecom networks for improved traffic management and security.

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Cisco Live 2026: New Security Tools Target AI Threats

At Cisco Live 2026, Cisco introduced Cisco Cloud Control, a platform integrating networking, security, and collaboration tools to manage AI-driven operations. New security tools, including Live Prote...ct and Hybrid Mesh Firewall, enhance protection against AI threats by integrating with third-party platforms. These innovations aim to secure enterprise infrastructure at AI speed.

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Cisco Advances 5% to Record Highs on AI Cybersecurity Push, Arista Climbs as Networking Trade Extends

Cisco unveiled Cloud Control and Live Protect AI platforms at its Cisco Live U.S. conference. Cloud Control integrates AI agents for IT management, while Live Protect offers automated cybersecurity d...efenses. These platforms aim to enhance infrastructure management and security. Cisco's AI push positions it competitively against dedicated cybersecurity vendors.

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Cisco Live Protect cybersecurity software to combat AI-powered attacks

Cisco has launched Live Protect, a cybersecurity platform designed to combat AI-powered attacks by allowing professionals to deploy targeted shields against specific exploits without taking systems o...ffline. This solution provides interim protection on Cisco's networking hardware until more comprehensive patches are available, addressing vulnerabilities discovered by AI models like Anthropic's Mythos.

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Cisco Unveils Agentic Platform for Operating and Defending Critical IT ...

Cisco has launched the Agentic Platform, a unified system for managing and defending critical IT infrastructure. The platform integrates AI and human operators, enhancing security and operational eff...iciency. Key features include Cisco Cloud Control, Live Protect, and Quantum Ready Assessments, which offer advanced security measures and quantum-safe communications. The platform supports integration with third-party tools, including AWS and Google Cloud.

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Cisco Unveils Cloud Control Platform to Power Agentic AI Operations and ...

Cisco has launched the Cisco Cloud Control platform, integrating networking, security, compute, and collaboration technologies. This platform supports AI-driven operations and cybersecurity, offering... features like AI agents for infrastructure management and quantum-safe security measures. It integrates with major platforms like AWS and Microsoft, enhancing enterprise IT management and security.

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Cisco brings agentic ops platform and security overhaul to Cisco Live

Cisco unveiled several new products and features at Cisco Live, including the Cisco Cloud Control platform, which unifies management across Meraki, Nexus, Intersight, Splunk, and Collaboration. Key a...nnouncements also include Agentic Actions for autonomous network operations and Cisco Multicloud Fabric for seamless cloud connectivity. These innovations aim to enhance network security and management efficiency.

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Cisco Unveils Cloud Control, AI Canvas, Quantum Security Push At ...

Cisco unveiled new technologies at Cisco Live, including Cisco Cloud Control, AI Canvas, and Agent Studio, to enhance AI-driven infrastructure management and post-quantum security. Cisco Cloud Contro...l offers cross-domain telemetry and agentic operations, while AI Canvas facilitates collaboration between humans and AI agents. Cisco also introduced enhancements in post-quantum cryptography and resilient infrastructure services to prepare networks for future threats.

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Cisco Patches CVSS 10.0 Secure Workload REST API Flaw Enabling Data Access

Cisco has released patches for a critical security flaw in its Secure Workload software, identified as CVE-2026-20223 with a CVSS score of 10.0. This vulnerability could allow unauthorized access to ...sensitive data via REST API endpoints. The issue affects both SaaS and on-premise deployments and has been fixed in specific software releases.

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Cisco Patches Critical Vulnerability in Secure Workload

Cisco has patched a critical vulnerability in its Secure Workload software, which could allow attackers to gain Site Admin privileges through the REST API. The flaw, CVE-2026-20223, affects both SaaS... and on-prem deployments. Cisco also addressed medium-severity vulnerabilities in ThousandEyes and Nexus switches. Users are advised to update to Secure Workload versions 3.10.8.3 and 4.0.3.17.

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Cisco flags SD-WAN threat

Cisco has issued an advisory regarding a vulnerability (CVE-2026-20182) in its Catalyst SD-WAN appliances, which allows unauthorized access. The company recommends upgrading to patched software versi...ons and starting a Cisco support case for scanning. The vulnerability is being exploited by hacking group UAT-8616, posing significant risks to federal enterprises.

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Cisco Patches Another SD-WAN Zero-Day, the Sixth Exploited in 2026

Cisco has released patches for a critical SD-WAN zero-day vulnerability, CVE-2026-20182, which allows remote attackers to gain admin privileges. This is the sixth SD-WAN flaw exploited in 2026. The v...ulnerability affects Cisco Catalyst SD-WAN Controller and Manager, with active exploitation by the threat actor UAT-8616. Cisco's Talos group and Rapid7 have been involved in identifying and addressing the issue.

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New Cisco DoS flaw requires manual reboot to revive devices

Cisco has released security updates to address a high-severity denial-of-service (DoS) vulnerability in its Crosswork Network Controller (CNC) and Network Services Orchestrator (NSO), identified as C...VE-2026-20188. This flaw, resulting from inadequate rate limiting, allows remote attackers to crash systems, requiring a manual reboot for recovery. Cisco advises upgrading to fixed software versions to mitigate the risk.

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Cisco Debuts Model Provenance Kit to Audit Third-Party AI Models

Cisco has launched the Model Provenance Kit, an open-source tool to help enterprises audit third-party AI models before deployment. This Python-based command line interface enables users to trace mod...el origins and verify their characteristics, addressing supply chain risks in AI ecosystems. The kit aims to improve AI governance by providing a way to validate models using technical indicators rather than relying on developer claims.

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Cisco Launches AI Provenance Tool for Security and Supply Chain Protection

Cisco has introduced an AI Provenance Tool designed to enhance security and protect supply chains. This tool aims to verify the authenticity and integrity of AI models, ensuring secure deployment and... operation in various environments.

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Cisco nerds out: May the Fourth be with your AI assistant

Cisco has introduced Galaxy Mode for its AI Assistant, available until June 4, enhancing network management for Meraki and Thousand Eyes users. This release includes Star Wars-themed features and new... capabilities like Deep Reasoning for network security analysis and Agentic Workflows for automation. These updates aim to streamline network troubleshooting and management.

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Cisco Introduces Model Provenance Kit to Strengthen AI Supply Chain ...

Cisco launched the open-source Model Provenance Kit to enhance AI supply chain security by verifying AI model origins and tracing their lineage. This tool helps organizations manage risks by providin...g a framework for understanding model dependencies and ensuring trust in AI systems. The kit includes a Model Provenance Constitution that defines legitimate derivation relationships, improving governance and accountability in AI deployments.

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Cisco releases open-source toolkit for verifying AI model lineage

Cisco has released the Model Provenance Kit, an open-source Python toolkit designed to verify AI model lineage. This tool helps organizations confirm the origin of AI models by examining architecture... metadata and model weights. It addresses AI supply chain risks by providing a command-line interface for comparing models and identifying shared origins. The toolkit is available on GitHub and includes a fingerprint database for model verification.

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cisco-ai-defense/model-provenance-kit

Cisco has released the Model Provenance Kit, a Python toolkit and CLI for AI model provenance detection. It identifies if a machine learning model is derived from a known base model by comparing mult...i-signal fingerprints. Key features include pairwise comparison, database scanning, and deep-signal fingerprinting. The toolkit supports large models and offers multiple output formats for results.

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Cisco bolsters security, AI support in latest SD-WAN release

Cisco has released SD-WAN 26.1.1, enhancing security and AI capabilities. The update includes features like centralized security policy management, improved TLS decryption, and AI traffic optimizatio...n. It supports AI application traffic management across cloud and hybrid environments, with Zero Trust enforcement for AI traffic. The release also improves the AI Assistant for troubleshooting and network performance monitoring.

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AI transforms Cisco unified communications monitoring and analytics

Cisco has integrated AI into its unified communications monitoring and analytics, enhancing performance and insights for users. This development aims to improve operational efficiency and decision-ma...king capabilities by leveraging advanced AI technologies.

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Cisco's Universal Quantum Switch and the rise of the quantum fabric

Cisco introduced its Universal Quantum Switch, a pivotal element in quantum networking. This switch preserves quantum information across multiple encoding modalities and operates at telecom wavelengt...hs. It supports distributed quantum computing, enabling smaller processors to function as a single logical machine. Cisco's approach leverages existing optical infrastructure, positioning it as a core player in quantum interconnects.

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Cisco: The Switch that Quantum Networking has been waiting for

Cisco has unveiled the Cisco Universal Quantum Switch, a research prototype designed to connect quantum computers and sensors from different vendors into a unified network. This switch supports all m...ajor quantum encoding modalities, operates at room temperature, and uses standard telecom fiber, eliminating the need for cryogenic infrastructure. It addresses key challenges in quantum networking, including efficient interconnection, modality conversion, and resource pooling, making large-scale quantum networks viable.

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Cisco bets on AI networking to drive 2026 growth

Cisco is focusing on AI-driven networking solutions to boost growth in 2026, emphasizing advancements in secure networking and AI infrastructure.

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Firestarter malware survives Cisco firewall updates, security patches

Cisco's Firepower and Secure Firewall devices are vulnerable to the Firestarter malware, which persists even after updates and patches. This malware exploits specific vulnerabilities, allowing attack...ers to maintain access by embedding itself into core processes. Cisco advises reimaging devices and provides mitigations to address the threat.

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Cisco Universal Quantum Switch Preserves Information With Less Than 4% ...

Cisco has introduced the Universal Quantum Switch, a prototype that routes quantum information with less than 4% degradation in fidelity. Operating at room temperature, it uses a patented conversion ...engine to enable interoperability between diverse quantum systems, solving a key challenge in quantum networking. This innovation supports scalable quantum networks, integrating with existing telecom infrastructure and reducing vendor lock-in.

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Cisco Unveils 'Foundational' Universal Quantum Switch To ...

Cisco has unveiled its first universal quantum switch, a foundational innovation for building a scalable quantum internet. This switch addresses key challenges in quantum networking, such as informat...ion loss and qubit requirements, by routing quantum information with minimal degradation. Cisco's strategy involves creating a quantum network to connect multiple quantum computers, enabling distributed quantum computing. This development marks a significant step in quantum technology, opening new consulting and integration opportunities for partners.

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Cisco unveils quantum network advancements

Cisco has unveiled a prototype of a "universal quantum switch" designed to network quantum computers using various encoding modalities, preserving quantum entanglement. This innovation, developed in ...partnership with Qunnect, supports multiple modalities and operates at room temperature. It aims to enhance quantum computing capabilities by linking smaller quantum systems into larger networks, potentially revolutionizing fields like high-frequency trading.

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Cisco Scales Out Quantum Systems With A Quantum Network Switch

Cisco has unveiled its Universal Quantum Switch, a prototype designed to connect quantum systems from different vendors, supporting multiple encoding modalities. This innovation aims to scale quantum... capabilities by linking various quantum computers into a single network, enhancing distributed quantum computing. The switch operates at room temperature, consumes minimal power, and preserves quantum states, facilitating seamless integration across diverse quantum technologies.

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Universal Quantum Switch: Cisco's

Cisco has unveiled the Universal Quantum Switch, a prototype aimed at enhancing interoperability in quantum networking. This switch enables the routing of entangled photons across diverse quantum sys...tems using standard telecom fiber at room temperature. It challenges vendor lock-in and infrastructure fragmentation, potentially transforming quantum networks from isolated systems to integrated, scalable solutions.

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Cisco Introduces Universal Quantum Switch, Advancing the Path ...

Cisco has unveiled the Universal Quantum Switch, a pioneering device that connects quantum systems from different vendors using a patented conversion engine. This switch supports all major quantum en...coding modalities and operates at room temperature, eliminating the need for specialized cooling. It marks a significant step in Cisco's quantum networking program, enabling interoperability across diverse quantum systems.

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Cisco Products Multiple Vulnerabilities

Multiple vulnerabilities have been identified in Cisco products, including Cisco AsyncOS Software, Cisco Unity Connection, and Cisco Webex services. These vulnerabilities could allow remote attackers... to bypass security restrictions, disclose sensitive information, and execute cross-site scripting attacks. Cisco has issued advisories and fixes for these issues.

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Cisco Wi-Fi boxes are filling their disks with 5MB of undeletable data every day

Cisco's advisory reveals that over 230 models of its Wi-Fi access points are affected by a flaw in IOS XE versions 17.12.4 to 17.12.6a, causing them to generate 5MB of undeletable data daily. This is...sue risks filling the devices' flash memory, potentially preventing software updates and causing bootloops. Cisco provides a procedure to identify and address the issue.

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Cisco Systems (CSCO) see vast potential in securing AI agents

Cisco Systems identifies significant opportunities in enhancing security for AI agents, emphasizing the importance of robust cybersecurity measures in AI deployments.

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Cisco Research : Industrial AI Moves into Physical Operations , Readiness Gaps Determine Scale

Cisco's latest "State of Industrial AI Report" reveals that two-thirds of industrial organizations are deploying AI in live operations. The report highlights network readiness and cybersecurity as cr...itical factors for scaling AI across industrial environments. Strong IT/OT collaboration enhances AI deployment confidence. The report is based on a global survey of over 1,000 operational technology decision-makers across 19 countries.

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CrowdStrike, Cisco and Palo Alto Networks all shipped agentic SOC tools ...

Cisco introduced new AI agents for Splunk Enterprise Security, enhancing detection and response capabilities. These agents, part of Cisco's DefenseClaw framework, aim to improve security by scanning ...OpenClaw skills and extending zero trust with Duo IAM. Despite advancements, challenges remain in differentiating agent from human activity and establishing agent behavioral baselines. Cisco's efforts highlight the growing complexity of AI security and the need for robust solutions.

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Cisco IOS XE Multiple Vulnerabilities

Cisco identified multiple vulnerabilities in its IOS XE software, posing medium risk. These vulnerabilities could allow remote attackers to execute code, cause denial of service, disclose information..., bypass security restrictions, and elevate privileges. Cisco has issued security advisories and fixes for affected systems.

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Cisco Launches Agent Security Tools And Framework

Cisco introduced new agent security tools, including AI Defense Explorer Edition and an open-sourced DefenseClaw, at RSA. These tools aim to enhance enterprise security by enforcing Zero Trust and de...tecting threats rapidly.

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Cisco Reimagines Security for the Agentic Workforce

Cisco has unveiled significant security innovations for AI agents at the RSA Conference 2026. These include extending Zero Trust Access to AI agents, introducing the AI Defense: Explorer Edition, and... launching DefenseClaw, an open-source secure agent framework. The new solutions aim to enhance AI security by establishing trusted identities, enforcing strict access controls, and automating security processes, thereby enabling organizations to deploy AI agents securely and efficiently.

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CISA orders feds to patch max-severity Cisco flaw by Sunday

The Cybersecurity and Infrastructure Security Agency (CISA) has mandated federal agencies to patch a critical vulnerability, CVE-2026-20131, in Cisco Secure Firewall Management Center by March 22. Th...is flaw allows remote code execution and has been actively exploited by the Interlock ransomware group. Cisco issued a security bulletin on March 4, urging immediate updates due to the lack of workarounds.

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CISA Warns of Cisco Secure Firewall Management Center 0-Day Exploited ...

CISA has issued a warning about a zero-day vulnerability in Cisco's Secure Firewall Management Center, which is actively being exploited. This vulnerability poses significant security risks, and user...s are advised to apply available patches to mitigate potential threats.

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Cisco Firewall 0-day Vulnerability Exploited in the Wild to Deploy ...

Cisco disclosed a critical zero-day vulnerability in its Secure Firewall Management Center, exploited by the Interlock ransomware group. The flaw allows remote code execution, leading to significant ...security risks. Amazon researchers discovered the exploitation and shared findings with Cisco. Organizations using the affected software must apply security patches immediately to mitigate risks.

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Cisco Introduces Optical Innovations to Power the Backbone for AI ...

Cisco introduces the Open Transport 3000 Series, enhancing AI networking with optical innovations. This system optimizes amplifier space, power, and cost, supporting AI traffic growth. Cisco also unv...eils the QSFP-DD pluggable Protection Switch Module and Bright QSFP28 100ZR optics, expanding its Routed Optical Networking solution. These advancements aim to provide scalable, power-efficient connectivity for AI and cloud workloads.

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Cisco at NAB 2026: AI-ready Infrastructure powering the future of media ...

Cisco is set to showcase its AI-ready infrastructure at NAB 2026, focusing on media and entertainment. Key solutions include IP Fabric for Media on Nexus 9000 switches for low-latency transport, Sili...con One ASICs for improved GPU efficiency, and Cisco Unified Edge for real-time processing. Cisco's offerings aim to enhance digital resilience, security, and fan engagement through advanced networking and analytics.

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Cisco Live Amsterdam 2026: Enhancing Security Operations with Cisco ...

At Cisco Live Amsterdam 2026, Cisco introduced the Cisco Security Foundation AI Reasoning model, integrated with Cisco XDR. This 8-billion-parameter model enhances security operations by providing st...ructured reasoning for incident analysis, aiding investigations, and guiding remediation. It is designed for cybersecurity use cases and can be deployed in various environments, improving speed and accuracy in Security Operations Centers.

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Cisco warns of max severity Secure FMC flaws giving root access

Cisco has issued security updates for its Secure Firewall Management Center (FMC) software to address two critical vulnerabilities, CVE-2026-20079 and CVE-2026-20131, which allow unauthenticated remo...te attackers to gain root access and execute arbitrary code. These flaws also impact Cisco Security Cloud Control (SCC) Firewall Management. Cisco's PSIRT has found no evidence of these vulnerabilities being exploited in the wild.

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Cisco explores the expanding threat landscape of AI security for 2026 ...

Cisco's latest "State of AI Security 2026" report highlights the expanding threat landscape in AI security. The report discusses vulnerabilities in AI systems, the rapid adoption of generative AI, an...d the evolving global AI policy landscape. It also covers Cisco's contributions to AI security research, including open-source tools addressing AI supply chain vulnerabilities and agentic AI risks.

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Cisco Launches Breakthrough Innovations for the AI Era at Cisco Live ...

At Cisco Live EMEA 2026, Cisco introduced significant innovations to support AI infrastructure, including the Silicon One G300 ASIC for AI clusters, new G300-powered systems, and the Nexus One manage...ment plane. Enhancements in AI Defense and SASE were also announced, focusing on security and operational efficiency. Cisco expanded its sovereign support services and Critical National Services Centers to comply with national data sovereignty requirements.

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New AI repos catalog at Cisco DevNet Code Exchange

Cisco has launched a new AI repositories catalog on its DevNet Code Exchange platform. This catalog features MCP servers and AI agents related to Cisco technologies, offering filtering options by cat...egory, models, and protocols. Users can explore MCP tools via a browser-based inspector and contribute AI projects to the community.

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Double Defense: Cisco Secure Firewall 10.0 Confronts Encrypted Traffic and Emerging Attack Challenges

Cisco has launched Secure Firewall 10.0, introducing advanced threat-protection features to tackle encrypted traffic and evolving cyber threats. Key enhancements include simplified decryption for pro...tocols like QUIC, improved visibility tools for shadow traffic, and AI-powered threat detection with SnortML. The update also offers enhanced logging, application control, and portscan protection, providing organizations with robust security measures against sophisticated attacks.

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Cisco Announces New Silicon One G300, Advanced Systems and Optics to ...

Cisco unveiled the Silicon One G300, a 102.4 Tbps switch silicon, powering new N9000 and 8000 systems for AI data centers. These systems offer advanced optics, liquid cooling, and improved energy eff...iciency, enhancing AI network performance. The G300 supports high-density optics, Intelligent Collective Networking, and programmability, enabling scalable, secure AI infrastructure. The Nexus One platform integrates management, enhancing AI workload operations.

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Strategic Partnerships and Integrations of Cisco Contact Center

 

Churchill Downs Taps Cisco to Drive Connectivity for Kentucky Derby

Cisco has entered a multi-year partnership with Churchill Downs Incorporated to enhance networking capabilities at Churchill Downs Racetrack. As the official networking partner for the Kentucky Derby..., Cisco will deploy its AI-ready secure networking platform to improve connectivity across CDI's properties. This upgrade aims to deliver high-speed, reliable connectivity for events, enhancing guest experiences and operational efficiency.

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Cisco goes to the races with new Churchill Downs multi-year partnership

Cisco has secured a multiyear partnership with Churchill Downs to upgrade the network infrastructure at its racing venues and casinos. The agreement designates Cisco as the Official Enterprise Networ...king Partner for the Kentucky Derby. The project will involve a network refresh of over 7,000 switches and the implementation of Cisco Catalyst Center for centralized management. This initiative aims to enhance connectivity for fans and streamline operations at Churchill Downs' facilities.

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Cisco Powers Churchill Downs Network Upgrade

Cisco will upgrade Churchill Downs' network infrastructure, becoming its Official Enterprise Networking Partner. The project includes deploying over 7,000 switches and Cisco Catalyst Center for centr...alized management, enhancing digital experiences for Kentucky Derby visitors. This partnership highlights Cisco's strategic focus on high-performance networking solutions in the sports and entertainment sector.

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Cisco Named Official Networking Partner for Kentucky Derby by Churchill ...

Cisco has partnered with Churchill Downs Incorporated to become the Official Networking Partner for the Kentucky Derby. This multi-year collaboration will see Cisco deploying AI-ready networking solu...tions across Churchill Downs Racetrack and CDI's venues, enhancing digital experiences for over 350,000 attendees. The partnership aims to modernize CDI's technology platforms, improving connectivity, security, and operational efficiency.

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Cisco extends its Enterprise Agreement to include Nutanix Cloud Platform

Cisco has expanded its Enterprise Agreement to incorporate Nutanix Cloud Platform, offering customers enhanced flexibility in licensing and the ability to upgrade cloud and virtualization technologie...s seamlessly. This integration allows for predictable pricing and supports increased Nutanix usage without renegotiating contracts. The partnership strengthens Nutanix's position against competitors like VMware and enhances Cisco's offering with Nutanix's hyperconverged infrastructure.

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Cisco expands Secure AI Factory with NVIDIA

Cisco and NVIDIA have expanded their Secure AI Factory, enhancing AI infrastructure deployment from data centers to edge environments. This collaboration integrates NVIDIA Spectrum-X switch silicon w...ith Cisco's operating system, enabling faster AI project deployment and embedding security at every layer. The expansion includes new Cisco Validated Designs and support for NVIDIA RTX PRO 4500, positioning Cisco as a key player in secure, large-scale AI infrastructure.

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Cisco gives the Secure AI Factory with NVIDIA a secure multi-agent edge up

Cisco expands its Secure AI Factory with NVIDIA to the edge, enhancing security for multi-agent AI systems. This integration allows seamless deployment of AI applications with enterprise-grade securi...ty, addressing challenges like operational decision-making and regulatory compliance. The solution leverages Cisco AI Defense for model integrity and runtime guardrails, ensuring secure AI operations from data center to edge.

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Cisco Secure AI Factory with NVIDIA Makes AI Easier to Deploy and ...

Cisco has expanded its Secure AI Factory in collaboration with NVIDIA, enabling AI deployment from central data centers to edge locations like hospitals and warehouses. This expansion includes new se...curity features, such as the Cisco Hybrid Mesh Firewall and Cisco AI Defense, integrated with NVIDIA's BlueField DPUs and OpenShell platform. The partnership aims to simplify AI infrastructure deployment and enhance security across various industries.

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Cisco Live Amsterdam 2026: XDR + Splunk ES

At Cisco Live Amsterdam 2026, Cisco introduced a closed-loop integration between Cisco XDR and Splunk Enterprise Security. This integration enhances security operations by combining XDR detections wi...th Splunk's data backend, enabling efficient incident management and streamlined workflows. The deployment, termed "SOC in a Box," was rapidly set up, showcasing advanced security practices and collaboration between Cisco and Splunk.

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Cisco and Sharon AI Unveil Australia's First Secure AI Factory Powered ...

Cisco and Sharon AI have launched Australia's first Secure AI Factory in collaboration with NVIDIA. This facility, equipped with NVIDIA Blackwell Ultra GPUs and Cisco UCS servers, aims to enhance AI ...capabilities while ensuring data security within Australian borders. The initiative supports Australia's National AI Plan and seeks to drive innovation across the Asia-Pacific region.

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Cisco teams up with Sharon AI, NVIDIA for its first secure AI factory

Cisco has partnered with Sharon AI and NVIDIA to launch its first secure AI factory in Australia, aimed at accelerating AI adoption among partners and customers. This facility, featuring NVIDIA's Bla...ckwell Ultra GPUs, offers tailored solutions and a sandbox for experimentation. It supports Australia's National AI Action Plan and is hosted by NextDC, with plans to expand across Australia and New Zealand.

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Sharon AI & Cisco Launch Australia's First Cisco

Cisco and Sharon AI, in partnership with NVIDIA, have launched Australia's first Cisco Secure AI Factory. This initiative, powered by Cisco's UCS servers and NVIDIA Blackwell Ultra GPUs, aims to enha...nce AI infrastructure and support Australia's National AI Plan. It provides secure, high-performance AI capabilities while maintaining data sovereignty, positioning Australia as a leader in responsible AI innovation.

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Sharon AI & Cisco Launch Cisco Secure AI Factory with NVIDIA

Cisco, Sharon AI, and NVIDIA have launched Australia's first Cisco Secure AI Factory, enhancing AI infrastructure with 1024 NVIDIA Blackwell Ultra GPUs, Cisco UCS servers, and Nexus Hyperfabric techn...ology. This initiative supports Australia's National AI Plan, promoting secure AI adoption and innovation across the Asia-Pacific region, while maintaining data sovereignty.

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AT&T and Cisco: Powering the Future of IoT with 5G Standalone

AT&T and Cisco have launched a 5G Standalone-native IoT platform, integrating AT&T's 5G SA core with Cisco's Mobility Services Platform. This collaboration enhances IoT solutions with features like n...etwork slicing and edge computing, aiming to provide secure, scalable connectivity for applications such as smart cities and digital healthcare. The partnership seeks to expand global reach and simplify IoT management.

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Cisco and Sharon AI Bring AI Factory with NVIDIA to Australia

Cisco, Sharon AI, and NVIDIA have launched Australia's first Cisco Secure AI Factory, enhancing AI capabilities and data sovereignty. The platform, featuring Cisco UCS servers and NVIDIA GPUs, suppor...ts AI workloads for enterprises and government agencies. This initiative aligns with Australia's National AI Plan and aims to accelerate AI adoption across the Asia-Pacific region.

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Mergers, Acquisitions, and Business Moves by Cisco Contact Center

 

WideField Security

Cisco Acquires WideField Security for Identity Visibility

Cisco has acquired WideField Security to enhance identity visibility within its Splunk platform, addressing AI-driven security challenges. This acquisition is part of Cisco's broader strategy to inte...grate identity and session intelligence, following recent acquisitions of Galileo Technologies and Astrix Security.

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WideField Security

Cisco To Acquire WideField Security To Advance Agentic AI Security

Cisco announced plans to acquire WideField Security to enhance its agentic AI security capabilities. WideField's technology will integrate into Splunk, improving Agentic SOC capabilities by normalizi...ng and correlating identity, session, and activity telemetry. This acquisition aims to bolster AI-driven security workflows and strengthen Cisco's Data Fabric, supporting safe AI operations at scale.

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WideField Security

Cisco Bets On WideField Security Acquisition To Tackle Agentic AI ...

Cisco plans to acquire WideField Security to enhance its agentic AI security capabilities by integrating WideField's technology into its Splunk SOC offering. This acquisition aims to improve identity... telemetry and AI-driven security workflows, addressing security risks associated with AI agents and non-human identities.

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WideField Security

Cisco acquires WideField Security (June 2026)

Cisco has agreed to acquire WideField Security to enhance its Splunk agentic SOC capabilities by integrating WideField's identity lifecycle security technology. This acquisition aims to improve threa...t investigations by providing better visibility into credentials and active sessions.

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WideField Security

Cisco to Acquire WideField Security to Boost Splunk's Agentic SOC

Cisco announced its acquisition of WideField Security to enhance Splunk's Agentic SOC capabilities. WideField's technology will integrate into Cisco's data fabric, improving identity and session inte...lligence for threat investigations. This acquisition aims to provide security teams with better context for both human and AI-driven activities, enabling secure autonomous AI system operations at scale.

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Widefield Security

Cisco Announces Intent to Acquire Widefield Security

Cisco announced its intent to acquire Widefield Security, a cybersecurity company, to bolster its security capabilities for AI-driven workloads. This move aims to address emerging security challenges... as enterprises integrate AI into core operations. The acquisition underscores Cisco's strategy to enhance visibility and control over AI systems, aligning with industry trends towards specialized AI security solutions.

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Cisco grabs Astrix to secure AI agents

Cisco plans to acquire Astrix Security to enhance its AI agent security capabilities. Astrix's platform specializes in securing AI agents and non-human identities, which will be integrated into Cisco...'s Identity Intelligence and Secure Access portfolios. This acquisition aims to improve visibility, governance, and threat response for AI agents, addressing a critical gap in security models.

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Cisco Intends to Acquire Galileo to Make AI Adoption Trustworthy and ...

Cisco plans to acquire Galileo to enhance AI adoption with improved trust and observability. This move aligns with Cisco's strategy to strengthen its AI infrastructure and governance capabilities.

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Cisco To Acquire Galileo To Extend With AI Agent Observability

Cisco announced its intent to acquire Galileo Technologies to enhance Splunk's AI agent observability capabilities. This acquisition aims to integrate real-time AI agent monitoring with Splunk's exis...ting infrastructure, security, and agent behavior telemetry. The deal is expected to close in Q4 of Cisco's fiscal year 2026, positioning Cisco to compete with observability leaders like Datadog and Dynatrace.

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Cisco Astrix Acquisition Reaches $350M for AI Grid Security

Cisco is advancing its acquisition of Astrix for $350 million to enhance AI cybersecurity for smart grids and battery storage. Astrix's AI-based threat detection will be integrated into Cisco's energ...y products, focusing on protecting virtual power plants and mitigating cyber threats in renewables. This acquisition aligns with Cisco's strategy to bolster its secure networking capabilities and expand its presence in the energy cybersecurity market.

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Cisco in talks to acquire AI security startup Astrix

Cisco is in advanced talks to acquire Astrix Security, an Israeli cybersecurity startup specializing in non-human identity security, for $250 million to $350 million. Astrix, founded in 2021, has not...able customers like Figma and Workday and is recognized for its deep cybersecurity expertise. This acquisition reflects Cisco's interest in AI security as enterprises increasingly use AI tools.

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Cisco Bets on Reliable AI with Galileo Acquisition -

Cisco plans to acquire Galileo Technologies to enhance its Splunk Observability portfolio. Galileo specializes in AI observability, providing real-time monitoring and guardrails for AI systems. This ...acquisition aims to boost Cisco's AI Agent Monitoring capabilities, offering comprehensive insights across the AI development lifecycle. The deal is expected to close in Q4 of Cisco's fiscal year 2026.

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Cisco Acquires Galileo for Trusted and Observable AI

Cisco has announced its intent to acquire Galileo Technologies to enhance AI observability and trust. Galileo specializes in real-time monitoring of AI systems, addressing issues like hallucinations ...and biases. This acquisition aims to integrate Galileo's capabilities with Cisco's existing tools, offering comprehensive AI lifecycle management. The deal is expected to close in Q4 of Cisco's fiscal year 2026, signaling a strategic move to strengthen AI trust and transparency.

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Cisco to acquire Galileo for AI observability

Cisco plans to acquire Galileo Technologies to enhance its Splunk observability portfolio, focusing on AI agent visibility and protection. Galileo's platform offers real-time observability and guardr...ails for AI development, addressing trust issues in AI systems. The acquisition is expected to close in the fourth quarter of Cisco's 2026 fiscal year.

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Funding News and Financial Performance of Cisco Contact Center

 

CISCO REPORTS THIRD QUARTER EARNINGS

Cisco reported a record third-quarter revenue of $15.8 billion, marking a 12% increase year-over-year. The company also achieved a GAAP EPS of $0.85, up 37%, and a non-GAAP EPS of $1.06, up 10%. Cisc...o's strong performance is attributed to high demand for its networking products and AI infrastructure, with significant growth in product orders and raised revenue expectations for FY26.

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Cisco (CSCO) Q2 earnings report 2026

Cisco's Q2 2026 earnings exceeded expectations with a 10% revenue growth to $15.35 billion and a 21% increase in networking revenue. The company announced a new networking switch featuring an Nvidia ...processor. Cisco's AI infrastructure orders reached $2.1 billion, and it plans to provide products for an AI project in Saudi Arabia. Despite strong results, stock fell due to guidance meeting estimates.

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Cisco Reports Second Quarter Earnings

Cisco reported strong financial results for Q2 FY 2026, with a 10% increase in revenue to $15.3 billion and a 31% rise in GAAP EPS to $0.80. The company also announced a 2% increase in its quarterly ...dividend. Cisco highlighted significant growth in product orders, particularly in networking, and emphasized its strategic focus on AI infrastructure.

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Leadership and Executive Team Updates at Cisco Contact Center

 

Cisco appoints new Vice President to lead strategy and operations for the Kingdom of Saudi Arabia

Cisco appoints Bader Almadi as Vice President for Saudi Arabia. Almadi will lead strategy and operations, focusing on AI infrastructure and partnerships to support Vision 2030. He brings over 20 year...s of tech leadership experience, including roles at Google Cloud, Dell, and Oracle.

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Cisco Appoints Pete Shimer to its Board of Directors

Cisco has appointed Pete Shimer, a former Deloitte executive, to its board of directors. Shimer, who brings extensive experience in enterprise transformation and digital innovation, will serve on the... board's Audit Committee. His appointment is seen as a strategic move to enhance Cisco's capabilities in delivering AI-driven infrastructure solutions.

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Corporate News and Organizational Updates on Cisco Contact Center

 

Cisco Reinstates Compute Deal Registration; Partners Cheer Reversal

Cisco is reinstating its compute deal registration effective April 15, reversing a previous decision that faced backlash from partners. This move aims to regain market share and partner loyalty after... competitors gained ground due to the elimination of the program in February. The reinstatement is seen as a strategic correction to support partners and enhance Cisco's competitive position in the compute market.

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Cisco CEO Chuck Robbins Pushes Data Centers Into Space

Cisco CEO Chuck Robbins proposes locating data centers in space to address energy and infrastructure constraints and public opposition to ground facilities. He links this strategy to the adoption of ...5G and 6G technologies and mentions AI's role in writing Cisco's code.

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