Customer stories

Product Business Settings

UJET is popular in Consumer Services, Consumer Electronics, and Computer Software industries and is widely used by Mid Market, Enterprise, and Small Business.

Integrations

Help Desk
Sales Performance Management
Contact Center Software

UJET Product Overview

UJET addresses the challenges of modern customer service by offering an AI-powered cloud contact center platform. It solves the problem of fragmented customer interactions by delivering intuitive and personalized experiences. UJET's platform enhances customer satisfaction through seamless integration with existing customer service solutions, ensuring a cohesive service journey. With AI-driven operations, it helps businesses reduce operational costs while maintaining high-quality service. The platform is trusted by leading brands to transform and future-proof their contact centers, aligning with evolving consumer expectations.

How satisfied the customers are with UJET use-cases

Reviews

"...it a great tool to track your call (how long)...." Peer review by User

UJET Customer Insights, Testimonials and Case Studies

How can UJET optimize your Helpdesk Management Workflow?

What makes UJET ideal for Contact List Management?

What Are the key features of UJET for Engagement Management?

What makes UJET ideal for Measuring Customer Satisfaction?

Why is UJET the best choice for Communication Management?

What is UJET used for?

UJET is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Contact List Management and Engagement Management .

What are the top features of UJET?

Personalization, Recording and Ticketing are some of the top features of UJET.

Who uses UJET?

UJET is used by Consumer Services, Consumer Electronics and Computer Software among other industries.

What are UJET alternatives?

XCALLY, VICIdial, Vocalcom and Haptik are popular alternatives for UJET.

Where is UJET located?

UJET is headquartered at 201 3rd St, Suite 950, San Francisco, California 94103, US.

13 buyers and buying teams have used Cuspera to assess how well UJET solved their Contact Center Software needs. Cuspera uses 1195 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

SPANX - Apparel & Fashion

UJET helped SPANX modernize its customer service operations. SPANX faced problems with its old telephony system, which was slow and hard to update. This made it hard for agents to help customers quic...kly. UJET gave SPANX a stable and flexible contact center platform. With UJET, SPANX improved customer interactions and made support faster and smoother. The company now delivers better service at every touchpoint.

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Herschend Family Entertainment - Hospitality

UJET helped Herschend Family Entertainment unify its contact center operations. The company needed to support omnichannel communication and improve guest experiences across many properties. UJET's cl...oud-based platform enabled better productivity and efficiency. Herschend saw a 12% decrease in average handle times, a 6% reduction in cost per contact, and a 9% improvement in net promoter score (NPS).

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Instacart - On Demand Services

Instacart wanted to make grocery shopping easier for its users. They needed to give reliable support to their shoppers and customers. Instacart used UJET to improve their in-app customer service. Wit...h UJET, Instacart saw an 18% improvement in SLA using in-app voice. They also reduced repeat calls by 5.6% and cut average handle time by 30%. Instacart created a unique and personal support experience for their shoppers.

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Capital on Tap - Financial Services

Capital on Tap wanted to give great customer service to small businesses. They had trouble finding a good CX partner and tried three different providers in two years. Their old provider's software di...d not work well with their systems and was hard to use. They switched to UJET to improve their customer support. After using UJET, they raised their SLA delivery rate from 88% to 92%, decreased average hold time by 12%, and raised their CSAT rating from 4.4 to 4.6.

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Wag! - Consumer Services

Wag! wanted to make pet care easier for busy dog owners. They used UJET to give customers in-app support on Android and iOS. With UJET, Wag! improved their in-app voice SLA by 17%. They cut average w...ait times by 50%. Call abandonment dropped by 7%. This helped Wag! offer fast and easy help to their customers.

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Zettle by PayPal - Financial Services

Zettle by PayPal wanted to help small businesses with payment solutions. They needed a better way to support their customers as they grew. Their old contact center platform was not stable and missed ...important features. Zettle chose UJET for its advanced customer support tools and strong partnership. After using UJET, Zettle saw a 10% increase in CSAT score and cut agent training time by 50%.

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lightning

Peers used UJET for helpdesk management and contact list management

UJET Competitors

UJET Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (16)
Analytics

4.82/5 ★

Read Reviews (32)
Custom Reports

3.99/5 ★

Read Reviews (129)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (16)
Analytics

4.82/5 ★

Read Reviews (32)
Custom Reports

3.99/5 ★

Read Reviews (129)

UJET Integrations

UJET integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.00/5 ★

Read Reviews (137)
Data Export

3.85/5 ★

Read Reviews (65)

Kustomer

4.41 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Observe.AI

4.08 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Playvox by NiCE

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for UJET

Overall Risk Meter

Low Medium High

Top Failure Risks for UJET

UJET, Inc. News

M&A
 

UJET Acquires Spiral To Expand AI Capabilities And Strengthen Customer Data Analysis - Pulse 2.0

UJET has acquired Spiral, a conversational analytics and AI company, to enhance its AI capabilities and customer data analysis. This acquisition will integrate Spiral's technology into UJET's cloud contact center platform, improving customer experience through advanced analytics and predictive capabilities. Spiral will continue as a standalone product, supporting existing customers and enhancing UJET's AI roadmap.

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M&A
 

Google Cloud All-Star Onix Buys UJET Services To Boost AI CCaaS, Customer Service - CRN Magazine

Onix has acquired the services business of UJET, an AI-powered contact center provider, to enhance its AI capabilities in customer engagement and contact center markets. This acquisition aims to position Onix as a leading partner for Google's Customer Engagement AI Suite. UJET's platform, integrated with Google Cloud, will help Onix scale its deployment of AI solutions across various industries, improving customer service operations.

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M&A
 

Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit - PR Newswire

Onix has acquired UJET's professional services unit, enhancing its position as a Google Cloud partner. This acquisition allows Onix to integrate UJET's CCaaS capabilities with its AI solutions, enabling advanced customer engagement solutions. UJET's CEO, Vasili Triant, emphasized the strategic partnership to scale professional services while focusing on software innovation.

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Executive
 

UJET Appoints Vasili Triant as New CEO, Signaling Next Phase of Growth and Market Disruption - Business Wire

UJET appointed Vasili Triant as CEO, with founding CEO Anand Janefalkar moving to Chairman of the Board and Chief Evangelist. This leadership transition aims to accelerate UJETs growth, expand its direct business, and advance AI-driven cloud contact center solutions for enterprise customer experience.

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UJET, Inc. Profile

Company Name

UJET, Inc.

Company Website

https://ujet.cx/

HQ Location

201 3rd St, Suite 950, San Francisco, California 94103, US

Employees

51-200

Social

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Financials

SERIES B