UJET Overview
This is a summary of the comprehensive capabilities and benefits of UJET based on over 1195 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
UJET, Toky, Freshdesk Contact Center, Opus Contact Center, Dialpad Ai Contact Center, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if UJET is right for your needs? Our Cuspera AI engine can evaluate how UJET fits your specific business needs, industry, and context. Get your personalized assessment report today.
UJET supports business activities such as:
- Helpdesk Management
- Contact List Management
- Engagement Management
- Measuring Customer Satisfaction
- Communication Management
UJET can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Enter New Markets Internationally Or Locally, Improve ROI, Increase Customer Life Time Value, etc. It can help manage these activities if you use Phone Calls and Mobile for these needs. As a solution, UJET's capabilities include Personalization, Recording, Ticketing, etc.
UJET Consumer Services Vertical is its biggest customer base.
Reviews
"...Good choice a user friendly tool that can offer great experience to call center industry...." Peer review by JUDE LEONARD V, Tier 2 Technical Support Nest
Cuspera Reviews
13 buyers and buying teams have used Cuspera to assess how well UJET solved their Contact Center Software needs. Cuspera uses 1195 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using UJET.
Use Cases
Peers recommend Helpdesk Management , Contact List Management , Engagement Management , as the business use cases that they have been most satisfied while using UJET.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls and Mobile |
4.63/5 ★ |
"...Good choice a user friendly tool that can offer great experience to call center industry...." Peer review by JUDE LEONARD V, Tier 2 Technical Support Nest |
| Contact List Management with Phone Calls |
4.71/5 ★ |
"...Learn how Salesforce and Salesforce Cloud integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors...." Integration with Salesforce CRM and Sales Cloud |
| creating contact list |
3.66/5 ★ |
"...Create Zendesk Contact and Ticket fields automatically...." Integration with Zendesk CRM |
| Engagement Management with Phone Calls |
4.86/5 ★ |
"...Johnnie H. Head of Customer Engagement Operations iZettle, a PayPal company ..." Contact Center Management Examples & Case Studies |
| engaging and following up |
4.71/5 ★ |
"...PX Launches Private Marketplaces to Support Direct Advertiser to Publisher Engagement ..." UJET Unveils Enhancements to Customer Support Platform that Expand Fit and Flexibility within the Contact Center Ecosystem |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls and Mobile |
4.63/5 ★ |
"...Good choice a user friendly tool that can offer great experience to call center industry...." Peer review by JUDE LEONARD V, Tier 2 Technical Support Nest |
|
| Contact List Management with Phone Calls |
4.71/5 ★ |
"...Learn how Salesforce and Salesforce Cloud integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors...." Integration with Salesforce CRM and Sales Cloud |
|
| creating contact list |
4.71/5 ★ |
| Engagement Management with Phone Calls |
4.86/5 ★ |
"...Johnnie H. Head of Customer Engagement Operations iZettle, a PayPal company ..." Contact Center Management Examples & Case Studies |
|
| engaging and following up |
4.86/5 ★ |
23+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1195 insights from peers and experts to help you assess how these UJET use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for UJET
What is UJET used for?
What are the top features of UJET?
Who uses UJET?
What are UJET alternatives?
Where is UJET located?
Popular Business Setting
for UJET
Top Industries
- Consumer Services
- Consumer Electronics
- Computer Software
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used UJET to Enhance customer relationships and Acquire customers
UJET Alternatives
Peer and Expert Opinion on Features
for UJET
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (28) |
| Recording | Read Reviews (24) |
| Ticketing | Read Reviews (20) |
| Dashboard | Read Reviews (17) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (28) |
| Recording | Read Reviews (24) |
| Ticketing | Read Reviews (20) |
| Dashboard | Read Reviews (17) |
IT and Other Capabilities
for UJET
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (137) |
| Data Export | Read Reviews (65) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (137) |
| Data Export | Read Reviews (65) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (304) |
| Chat Support | Read Reviews (19) |
| Email Support | Read Reviews (14) |
| Phone Support | Read Reviews (40) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (304) |
| Chat Support | Read Reviews (19) |
| Email Support | Read Reviews (14) |
| Phone Support | Read Reviews (40) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (129) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (129) |
Software Failure Risk Guidance
?for UJET
Overall Risk Meter
Top Failure Risks for UJET
Vendor Profile Details
Company Name
UJET
Company Website
https://ujet.cx/HQ Location
201 3rd St, Suite 950, San Francisco, California 94103, US
Employees
51-200
Social
Financials
SERIES B
Get a personalised risk report for UJET
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
UJET may get in touch with you regarding your request.
Request Custom Quote
UJET will get in touch with you regarding your request.