UJET Overview
UJET addresses the challenges of modern customer service by offering an AI-powered cloud contact center platform. It solves the problem of fragmented customer interactions by delivering intuitive and personalized experiences. UJET's platform enhances customer satisfaction through seamless integration with existing customer service solutions, ensuring a cohesive service journey. With AI-driven operations, it helps businesses reduce operational costs while maintaining high-quality service. The platform is trusted by leading brands to transform and future-proof their contact centers, aligning with evolving consumer expectations.
Use Cases
Customers recommend Helpdesk Management, Contact List Management, Engagement Management, as the business use cases that they have been most satisfied with while using UJET.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UJET.
UJET Use-Cases and Business Priorities: Customer Satisfaction Data
UJET works with different mediums / channels such as Phone Calls. and Mobile.
UJET's features include Personalization, Recording, Ticketing, etc. and UJET support capabilities include 24/7 Support, Chat Support, Email Support, etc. also UJET analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Good choice a user friendly tool that can offer great experience to call center industry...." Peer review by JUDE LEONARD V, Tier 2 Technical Support Nest
Peer review evidence (same sources as the product rating summary)
"...(your contact center should, too) Call Center Software...." Unified CX for the Smartphone Era
"...Learn how Kustomer s integration with UJET can optimize your customer service cloud contact center experience for consumers, agents, admins, and supervisors...." Integration with Kustomer CRM
"...When done right, a conversation with the customer over the phone can be helpful, engaging, and even fun...." 5 Top Customer Service Articles for the Week of November 19, 2018
UJET, XCALLY, VICIdial, Vocalcom, Haptik, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.
Popular Business Setting
for UJET
Top Industries
- Consumer Services
- Consumer Electronics
- Computer Software
Popular in
- Mid Market
- Enterprise
- Small Business
UJET is popular in Consumer Services, Consumer Electronics, and Computer Software and is widely used by Mid Market, Enterprise, and Small Business.
UJET Customer wins, Customer success stories, Case studies
What Are the key features of UJET for Helpdesk Management?
How efficiently Does UJET manage your Contact List Management?
How efficiently Does UJET manage your Engagement Management?
What solutions does UJET provide for Measuring Customer Satisfaction?
What Are the key features of UJET for Communication Management?
13 buyers and buying teams have used Cuspera to assess how well UJET solved their Contact Center Software needs. Cuspera uses 1195 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Herschend Family Entertainment - Hospitality
Instacart - On Demand Services
Frequently Asked Questions(FAQ)
for UJET
What is UJET used for?
What are the top features of UJET?
Who uses UJET?
What are UJET alternatives?
Where is UJET located?
Peers used UJET for helpdesk management and contact list management
UJET Competitors
UJET Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (129) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (129) |
UJET Integrations
UJET integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for UJET
Overall Risk Meter
Top Failure Risks for UJET
UJET, Inc. News
ujet.cx establishes First European Hub in Porto
UJET, a US-based AI technology company, has chosen Porto for its first European technology hub. This move will double its workforce in the region, leveraging Portugal's skilled talent and tech ecosystem to enhance customer experience solutions.
UJET Opens Its First Office in Portugal to Accelerate Contact Center ...
UJET has opened its first office in Porto, Portugal, marking a strategic move to establish a European tech hub focused on AI-driven customer experience innovation. This expansion aims to leverage local talent for software engineering and product management, reinforcing UJET's commitment to technological growth and innovation in Europe.
Human agents double-check what AI tells them, UJET survey finds
UJET's recent survey reveals that 93% of contact center agents double-check AI-generated information before using it with customers. UJET attributes this to legacy systems and siloed data sources. The company has expanded its Google partnership and acquired Spiral, an AI analytics firm, to enhance its offerings. UJET's Agentic Experience Orchestration aims to solve the "swivel-chair" problem by integrating AI with agent workflows.
New UJET Research Shows That Despite 100% of Customer ...
UJET released a report highlighting challenges in AI implementation in customer service. Despite high AI usage, 93% of agents feel they can perform without it, citing lack of context and depth. UJET's new Agentic Experience Orchestration aims to streamline agent experiences by integrating AI with enterprise systems, enhancing customer interactions and agent efficiency.
UJET, Inc. Profile
Company Name
UJET, Inc.
Company Website
https://ujet.cx/HQ Location
201 3rd St, Suite 950, San Francisco, California 94103, US
Employees
51-200
Social
Financials
SERIES B
