UJET Overview
UJET addresses the challenges of modern customer service by offering an AI-powered cloud contact center platform. It solves the problem of fragmented customer interactions by delivering intuitive and personalized experiences. UJET's platform enhances customer satisfaction through seamless integration with existing customer service solutions, ensuring a cohesive service journey. With AI-driven operations, it helps businesses reduce operational costs while maintaining high-quality service. The platform is trusted by leading brands to transform and future-proof their contact centers, aligning with evolving consumer expectations.
Use Cases
Customers recommend Helpdesk Management, Contact List Management, Engagement Management, as the business use cases that they have been most satisfied with while using UJET.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UJET.
UJET Use-Cases and Business Priorities: Customer Satisfaction Data
UJET works with different mediums / channels such as Phone Calls. and Mobile.
UJET's features include Personalization, Recording, Ticketing, etc. and UJET support capabilities include 24/7 Support, Chat Support, Email Support, etc. also UJET analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We, as a call center industry had the need of improving our customer satisfaction level, and all of our tools needed to be updated, when we found UJET we decided to stick with it and use it for all of our clients, you should totally use it...." Peer review by Adela S, trainer
UJET, XCALLY, VICIdial, Vocalcom, Haptik, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.
Popular Business Setting
for UJET
Top Industries
- Consumer Services
- Consumer Electronics
- Computer Software
Popular in
- Mid Market
- Enterprise
- Small Business
UJET is popular in Consumer Services, Consumer Electronics, and Computer Software and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on UJET Use Cases
What benefits does UJET offer for Helpdesk Management?
What benefits does UJET offer for Contact List Management?
How efficiently Does UJET manage your Engagement Management?
How does UJET address your Measuring Customer Satisfaction Challenges?
How efficiently Does UJET manage your Communication Management?
13 buyers and buying teams have used Cuspera to assess how well UJET solved their Contact Center Software needs. Cuspera uses 1195 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY Capital on Tap
CASE STUDY SPANX
CASE STUDY Herschend Family Entertainment
CASE STUDY Zettle by PayPal
CASE STUDY Wag!
CASE STUDY Instacart
Frequently Asked Questions(FAQ)
for UJET
What is UJET used for?
What are the top features of UJET?
Who uses UJET?
What are UJET alternatives?
Where is UJET located?
Peers used UJET for helpdesk management and contact list management
UJET Competitors
UJET Features
- Low
- Medium
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (129) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (129) |
UJET Integrations
UJET integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for UJET
Overall Risk Meter
Top Failure Risks for UJET
UJET, Inc. News
Google Cloud All-Star Onix Buys UJET Services To Boost AI CCaaS, Customer Service - CRN Magazine
Onix has acquired the services business of UJET, an AI-powered contact center provider, to enhance its AI capabilities in customer engagement and contact center markets. This acquisition aims to position Onix as a leading partner for Google's Customer Engagement AI Suite. UJET's platform, integrated with Google Cloud, will help Onix scale its deployment of AI solutions across various industries, improving customer service operations.
Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit - PR Newswire
Onix has acquired UJET's professional services unit, enhancing its position as a Google Cloud partner. This acquisition allows Onix to integrate UJET's CCaaS capabilities with its AI solutions, enabling advanced customer engagement solutions. UJET's CEO, Vasili Triant, emphasized the strategic partnership to scale professional services while focusing on software innovation.
UJET Appoints Vasili Triant as New CEO, Signaling Next Phase of Growth and Market Disruption - Business Wire
UJET appointed Vasili Triant as CEO, with founding CEO Anand Janefalkar moving to Chairman of the Board and Chief Evangelist. This leadership transition aims to accelerate UJETs growth, expand its direct business, and advance AI-driven cloud contact center solutions for enterprise customer experience.
UJETs New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap - CX Today
UJET's new Co-CEO outlines the company's vision for its Contact Center as a Service (CCaaS) platform, focusing on unique features and future plans.
UJET, Inc. Profile
Company Name
UJET, Inc.
Company Website
https://ujet.cx/HQ Location
201 3rd St, Suite 950, San Francisco, California 94103, US
Employees
51-200
Social
Financials
SERIES B
