UJET Overview
UJET addresses the challenges of modern customer service by offering an AI-powered cloud contact center platform. It solves the problem of fragmented customer interactions by delivering intuitive and personalized experiences. UJET's platform enhances customer satisfaction through seamless integration with existing customer service solutions, ensuring a cohesive service journey. With AI-driven operations, it helps businesses reduce operational costs while maintaining high-quality service. The platform is trusted by leading brands to transform and future-proof their contact centers, aligning with evolving consumer expectations.
Use Cases
Customers recommend Helpdesk Management, Contact List Management, Engagement Management, as the business use cases that they have been most satisfied with while using UJET.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UJET.
UJET Use-Cases and Business Priorities: Customer Satisfaction Data
UJET works with different mediums / channels such as Phone Calls. and Mobile.
UJET's features include Personalization, Recording, Ticketing, etc. and UJET support capabilities include 24/7 Support, Chat Support, Email Support, etc. also UJET analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Fact that you can integrate the Ujet with CRM like Kustomer and Zendesk, You can also use smart actions that are really cool like you cans end someone a link while on phone, and the customer can also share with you like a contact during the call or eve other inform that you may require. ...." Peer review by Samson O., Tech Support Eng
Peer review evidence (same sources as the product rating summary)
"...We believe that Gartner s recognition as a Cool Vendor further cements and confirms our vision of leveraging cloud native, data-driven insights, automation, and smartphone capabilities in order to help support managers and agents turn negative customer experiences into positive outcomes, said Anand Janefalkar, Founder and CEO of UJET. ..." UJET Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner
"...It's very seamless in the ways that it allows me to do my job, contacting customers and ensuring my company is appropriately billed for my AUX states...." Peer review by Jerardo F, ECR - Executive Customer Relations
"...As Founder and CEO of UJET, Anand Janefalkar is focused on leading UJET into its next stage of growth by providing the tools and technology businesses need to create an immersive, engaging, and one-of-a-kind customer experience...." 2020: The Year of Experience
UJET, XCALLY, VICIdial, Vocalcom, Haptik, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.
Popular Business Setting
for UJET
Top Industries
- Consumer Services
- Consumer Electronics
- Computer Software
Popular in
- Mid Market
- Enterprise
- Small Business
UJET is popular in Consumer Services, Consumer Electronics, and Computer Software and is widely used by Mid Market, Enterprise, and Small Business.
UJET Customer wins, Customer success stories, Case studies
How can UJET optimize your Helpdesk Management Workflow?
How does UJET address your Contact List Management Challenges?
What benefits does UJET offer for Engagement Management?
How can UJET enhance your Measuring Customer Satisfaction process?
How can UJET optimize your Communication Management Workflow?
13 buyers and buying teams have used Cuspera to assess how well UJET solved their Contact Center Software needs. Cuspera uses 1195 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Herschend Family Entertainment - Hospitality
Instacart - On Demand Services
Frequently Asked Questions(FAQ)
for UJET
What is UJET used for?
What are the top features of UJET?
Who uses UJET?
What are UJET alternatives?
Where is UJET located?
Peers used UJET for helpdesk management and contact list management
UJET Competitors
UJET Features
- Low
- Medium
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (129) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (129) |
UJET Integrations
UJET integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for UJET
Overall Risk Meter
Top Failure Risks for UJET
UJET, Inc. News
Inside UJET's CX AI Evolution: Spiral, BYO-AI, and the Dawn of Agentic Orchestration
UJET is evolving its contact center technology with CX AI Accelerators, including Virtual Agents and Conversational Analytics, to enhance customer experience. Their Spiral platform offers zero-friction analytics, while BYO-AI integration with Parloa and the upcoming Agentic Experience Orchestration (AXO) aim to streamline operations and reduce agent workload. These innovations promise rapid ROI and improved customer interactions.
ujet.cx establishes First European Hub in Porto
UJET, a US-based AI technology company, has chosen Porto for its first European technology hub. This move will double its workforce in the region, leveraging Portugal's skilled talent and tech ecosystem to enhance customer experience solutions.
UJET Opens Its First Office in Portugal to Accelerate Contact Center ...
UJET has opened its first office in Porto, Portugal, marking a strategic move to establish a European tech hub focused on AI-driven customer experience innovation. This expansion aims to leverage local talent for software engineering and product management, reinforcing UJET's commitment to technological growth and innovation in Europe.
Human agents double-check what AI tells them, UJET survey finds
UJET's recent survey reveals that 93% of contact center agents double-check AI-generated information before using it with customers. UJET attributes this to legacy systems and siloed data sources. The company has expanded its Google partnership and acquired Spiral, an AI analytics firm, to enhance its offerings. UJET's Agentic Experience Orchestration aims to solve the "swivel-chair" problem by integrating AI with agent workflows.
UJET, Inc. Profile
Company Name
UJET, Inc.
Company Website
https://ujet.cx/HQ Location
201 3rd St, Suite 950, San Francisco, California 94103, US
Employees
51-200
Social
Financials
SERIES B
