Playvox by NiCE Overview
Playvox leverages AI-infused solutions to enhance contact center operations, offering a specialized Workforce Engagement Management platform. This software is crafted for top customer service teams, focusing on optimizing workforce efficiency and engagement. By integrating advanced AI capabilities, Playvox supports contact centers in delivering exceptional customer experiences. The platform is tailored to address the specific needs of contact centers, providing tools for performance tracking, quality assurance, and employee engagement. This strategic approach positions Playvox as a leader in the contact center software industry, driving ROI through improved service delivery and operational efficiency.
Use Cases
Customers recommend Coaching, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Playvox by NiCE.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Playvox by NiCE.
Playvox by NiCE Use-Cases and Business Priorities: Customer Satisfaction Data
Playvox by NiCE works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.
Playvox by NiCE's features include Gamification, Ticketing, Rewards, etc. and Playvox by NiCE support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Playvox by NiCE analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Since implementing Playvox our CSAT has improved and the feedback from our teams is very positive...." Peer review by Sarah H, Manager of Self-Service and Content, Internet
Playvox by NiCE, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Playvox provides cloud-native, digital-first customer service solutions for contact centers. Services include Quality Management and Workforce Management.
Popular Business Setting
for Playvox by NiCE
Top Industries
- Internet
- Information Technology and Services
- Non-Profit Organization Management
Popular in
- Mid Market
- Enterprise
- Small Business
Playvox by NiCE is popular in Internet, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Playvox by NiCE Use Cases
What makes Playvox by NiCE ideal for Coaching?
How does Playvox by NiCE address your Communication Management Challenges?
How can Playvox by NiCE optimize your Engagement Management Workflow?
What solutions does Playvox by NiCE provide for Helpdesk Management?
What Are the key features of Playvox by NiCE for Customer Feedback Management?
21+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Playvox by NiCE solved their Contact Center Software needs. Cuspera uses 564 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
Teaser Are you ready for AI
Frequently Asked Questions(FAQ)
for Playvox by NiCE
What is Playvox by NiCE used for?
What are the top features of Playvox by NiCE?
Who uses Playvox by NiCE?
What are Playvox by NiCE alternatives?
Where is Playvox by NiCE located?
Peers used Playvox by NiCE for coaching and communication management
Playvox by NiCE Competitors
Playvox by NiCE Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (56) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (56) |
Playvox by NiCE Integrations
Playvox by NiCE integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Playvox by NiCE
Overall Risk Meter
Top Failure Risks for Playvox by NiCE
NICE Ltd. News
Staysure Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower - Business Wire
Staysure, a leading UK travel insurer, has selected NICEs CXone Mpower platform to modernize its customer service operations. The AI-powered solution will unify digital and voice channels, including WhatsApp, SMS, and chat, and provide real-time support for agents through Copilot and Expert features. This deployment aims to deliver seamless, personalized insurance experiences and accelerate Staysures digital transformation.
NiCE Unveils NiCE Inform AI for Emergency Communications Centers - Business Wire
NICE launched NICE Inform AI, an AI-powered transcription and search platform for emergency communications centers. The solution automates call transcription, accelerates incident searches, and provides actionable insights to improve emergency response, operational efficiency, and staff retention. NICE Inform AI leverages artificial intelligence to help ECCs manage increasing call volumes and complex incident data.
NiCE Launches CXone Mpower Agents: Enterprise-Grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment - Business Wire
nice has launched CXone Mpower Agents, a new suite of enterprise-grade agentic AI agents designed for customer experience automation. These AI agents enable automated fulfillment in contact centers, supporting digital experience platforms and modern customer service operations. The solution targets organizations seeking to enhance customer engagement through AI-driven automation and hyper-personalization.
H&R Block Transforms Into Digital-First, AI-Powered Customer Care Organization with NiCE CXone Mpower - Business Wire
H&R Block has transformed its customer service operations by deploying NICE CXone Mpower, shifting from traditional call centers to a digital-first, AI-powered support model. The rapid migration enabled scalable, automated customer care, handling over 5 million calls in four months. Leveraging AI-driven features like Autopilot and coaching, H&R Block achieved seven-figure cost savings, improved agent performance, and higher customer satisfaction.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
