Latest Product Updates and Feature Enhancements on Playvox by NiCE
NICE Actimize launches Insights Network for fraud | NICE Stock News
NICE Actimize has launched the Actimize Insights Network, a real-time intelligence network designed to enhance fraud and financial crime prevention for financial institutions. This network provides c...ross-channel intelligence and counterparty risk insights, enabling targeted interventions and reducing customer friction. It aims to address the growing challenges of scams and financial crimes by offering a unified approach to risk assessment.
NiCE Cognigy Unveils Simulator, an AI Performance Lab to Enable Enterprise-Scale Evaluation of Production-Grade AI Agents - Business Wire
NiCE Cognigy has launched the Simulator, an AI Performance Lab designed for enterprise-scale evaluation of production-grade AI agents. This new tool aims to enhance the testing and deployment of AI s...olutions in large-scale environments.
NiCE Unveils NiCE Inform AI for Emergency Communications Centers | User | ricentral.com - FinancialContent
NiCE has launched NiCE Inform AI, an AI-powered solution for Emergency Communications Centers (ECCs), enhancing transcription and search capabilities to improve productivity, emergency response, and ...staff retention. The solution automates tasks like incident reconstruction and quality assurance, providing timely insights and improving situational awareness. It will be showcased at the NENA 2025 Conference & Expo.
NiCE Unveils NiCE Inform AI for Emergency Communications Centers - Business Wire
NICE launched NICE Inform AI, an AI-powered transcription and search platform for emergency communications centers. The solution automates call transcription, accelerates incident searches, and provi...des actionable insights to improve emergency response, operational efficiency, and staff retention. NICE Inform AI leverages artificial intelligence to help ECCs manage increasing call volumes and complex incident data.
NiCE Launches CXone Mpower Agents: Enterprise-Grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment - Business Wire
nice has launched CXone Mpower Agents, a new suite of enterprise-grade agentic AI agents designed for customer experience automation. These AI agents enable automated fulfillment in contact centers, ...supporting digital experience platforms and modern customer service operations. The solution targets organizations seeking to enhance customer engagement through AI-driven automation and hyper-personalization.
Strategic Partnerships and Integrations of Playvox by NiCE
NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower - Markets Financial Content
NiCE and IGT Solutions have partnered to enhance AI-driven customer experience (CX) for global brands using NiCE's CXone Mpower platform. This collaboration aims to accelerate the transformation of c...ustomer service operations by integrating advanced AI capabilities.
NICE signs strategic collaboration agreement with AWS to accelerate end-to-end customer service automation at scale - iTWire
NICE and AWS have entered a strategic collaboration to advance large-scale, end-to-end customer service automation. The agreement leverages NICE's AI-driven customer service automation solutions with... AWS's cloud infrastructure, aiming to accelerate digital transformation for enterprises seeking scalable, intelligent customer experience platforms.
Meltwater and NICE partner to bring real - time social Intelligence to customer service
Meltwater and NICE have partnered to enhance customer service with real-time social intelligence.
Mergers, Acquisitions, and Business Moves by Playvox by NiCE
NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to ...
NiCE has announced a definitive agreement to acquire Cognigy, a leader in conversational and agentic AI. This acquisition will integrate Cognigy's AI capabilities with NiCE's CXone Mpower platform, e...nhancing AI-first customer service delivery. The transaction, valued at approximately $955 million, is expected to close in Q4 2025, pending regulatory approvals.
Funding News and Financial Performance of Playvox by NiCE
NiCE Reports 13% Year-Over-Year Cloud Revenue Growth for the Third ...
NiCE reported a 13% year-over-year increase in cloud revenue for Q3 2025, reaching $562.9 million. The company also completed the acquisition of Cognigy, enhancing its AI capabilities. AI ARR grew by... 49% year-over-year. NiCE raised its full-year 2025 revenue guidance, reflecting strong performance in its AI-first strategy and CX AI business.
Q1 Earnings Estimate for NICE Issued By DA Davidson
DA Davidson issued Q1 2025 EPS estimates for NICE Ltd., expecting earnings of $2.24 per share. The firm maintains a "Buy" rating with a $225 price target. NICE's last quarterly earnings were $2.25 pe...r share, missing the consensus estimate of $2.96.
NICE Systems falls sharply on disappointing 2025 guidance
NICE Systems' stock fell 16% after issuing disappointing 2025 guidance, despite beating analysts' expectations for Q4 2024. The company forecasts $693-703 million revenue for Q1 2025, below consensus... estimates. Scott Russell has replaced Barak Eilam as CEO.
Leadership and Executive Team Updates at Playvox by NiCE
NiCE Appoints Arun Chandra as Chief Operating Officer to Lead Newly ...
NiCE has appointed Arun Chandra as Chief Operating Officer to lead its newly formed Global Customer Operations division. Chandra, a former executive at Disney, Meta, and HPE, will drive operational e...xcellence and support NiCE's AI-first customer experience strategy. He will report to CEO Scott Russell and join the Executive Leadership Team.
NiCE Appoints Jeff Comstock as President, CX Product & Technology
NiCE has appointed Jeff Comstock as President of CX Product & Technology, effective October 1, 2025. Comstock, who previously led Microsoft's Customer Experience applications business, will report to... CEO Scott Russell. His extensive experience in AI and enterprise SaaS applications positions him to drive NiCE's innovation and leadership in customer experience.
Awards, Recognitions, and Industry Achievements of Playvox by NiCE
NiCE Cognigy lone Gartner Customers' Choice for 2025 | NICE Stock News
NiCE Cognigy has been recognized as the sole vendor to receive the Customers Choice distinction in the 2025 Gartner Peer Insights for Enterprise Conversational AI Platforms. This accolade is based on... verified customer feedback, highlighting NiCE's strong user trust and successful deployment of its AI solutions. Cognigy.AI, rated 4.8 out of 5 stars, offers multilingual, hyper-personalized service across various channels.
NiCE Cognigy is the Sole Vendor Recognized as Customers Choice in the 2025 Gartner - Business Wire
NiCE Cognigy has been recognized as the sole vendor to receive the Customers' Choice award in the 2025 Gartner report. This recognition highlights NiCE's leadership in AI customer service automation ...solutions.
NICE Actimize named Celent 2025 anti-fraud Luminary | NICE Stock News
NICE Actimize has been recognized as a Luminary in Celent's 2025 Anti-Fraud Solutionscape and Technology Capabilities Matrix. This accolade highlights NICE Actimize's advanced fraud management capabi...lities, including its early adoption of agentic AI and robust entity risk scoring. The recognition underscores its leadership in providing comprehensive fraud prevention solutions across banking, cards, payments, and insurance sectors.
NiCE Named a Leader in IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025 - Markets Financial Content
NiCE has been recognized as a Leader in the IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025. The recognition highlights NiCE's CX AI platform, CXone Mpower, known for its ...multi-lingual Gen AI-powered omni-channel capabilities and customer journey orchestration. This platform is particularly suited for regulated industries and large organizations seeking secure, AI-driven customer experience solutions.
NiCE Named a Leader in the 2025 Gartner Magic Quadrant for Contact ...
NiCE has been named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the eleventh consecutive year. The company was recognized for its CXone Mpower AI platform, which e...xcels in workflow automation and AI-powered agent assistance. This recognition highlights NiCE's leadership in customer experience technology.