Latest Product Updates and Feature Enhancements on Playvox by NiCE
NiCE Cognigy Leads Conversational AI Platforms
NiCE Cognigy's AI-driven dialogue engine leads Forrester's Q2 2026 evaluation of conversational AI platforms, surpassing competitors like Microsoft and Google. The platform excels in vision, innovati...on, and partner ecosystem, offering a unified orchestration engine that reduces integration complexity. Its agentic architecture supports multimodal inputs and custom LLMs, enhancing customer interactions. This recognition underscores Cognigy's capability to handle complex, high-volume interactions, crucial for regulated industries.
NiCE CXone Integration with Epic Brings Patient Engagement and Context ...
NiCE has announced a native integration between its CX AI platform, CXone, and Epic EHR. This integration unifies communications and data in a single AI-powered interface, enhancing patient engagemen...t through omnichannel support and AI-driven agent tools. It aims to improve healthcare provider efficiency and patient satisfaction by streamlining workflows and ensuring HIPAA compliance.
NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace
NiCE has announced a new integration between its CXone platform and Epic EHR, creating an AI-powered interface that unifies patient records and communications. This integration, now available on Epic... Showroom, enhances patient engagement through omnichannel support and compliance-ready workflows, improving both staff productivity and patient satisfaction.
NiCE Unveils Agentic AI Innovation to Transform Enterprise Interaction ...
NiCE has launched a new AI innovation at Enterprise Connect, aimed at transforming enterprise interaction data into scalable AI agents. This solution leverages the CXone platform to analyze data from... multiple channels, creating production-ready AI agents that enhance operational efficiency and customer experience. The innovation accelerates AI deployment from insights to execution, addressing the industry's demand for unified AI platforms that deliver measurable results.
NiCE Cognigy Unveils Breakthrough Agentic AI Innovations at Nexus
NiCE unveiled new AI innovations at the Nexus 2026 summit, enhancing its Cognigy platform. These advancements include automation discovery, multivariate testing, and enhanced conversation analytics, ...aimed at improving AI agent deployment and performance. The platform now supports seamless integration with external AI tools, fostering a hybrid workforce model where AI and humans collaborate effectively.
NiCE Launches Agentic AI Innovation to Turn Data into Deployable Agents
NiCE has launched a new agentic AI innovation at Enterprise Connect 2026, designed to convert enterprise interaction data into deployable AI agents. This solution analyzes data across various channel...s to identify automation opportunities, enabling rapid deployment of AI agents. It aims to bridge the gap between AI experimentation and scalable production, enhancing customer experience and reducing costs through its CXone platform.
NiCE has launched Agentic AI, a platform transforming enterprise interaction data into scalable AI agents. Unveiled at Enterprise Connect, this innovation enables organizations to quickly deploy AI a...gents by analyzing structured and unstructured data from various channels. The system identifies automation opportunities, forecasts ROI, and creates production-ready AI agents, enhancing operational efficiency and customer experience.
NiCE Launches Agentic AI Innovation that Turns Enterprise Interaction ...
NiCE has launched an innovative AI solution that transforms enterprise interaction data into ready-to-deploy AI agents. This new offering, showcased at Enterprise Connect, leverages structured and un...structured data to optimize customer and employee experiences, reduce costs, and enhance compliance. The AI agents are designed to deliver measurable business impact by automating processes and accelerating time to value.
NiCE Launches Agentic AI Tool to Deploy Enterprise AI Agents at Scale
NiCE has launched the Agentic AI Tool, designed to deploy enterprise AI agents at scale. This tool aims to transform enterprise interaction data into AI agents, enhancing automation capabilities for ...businesses.
NiCE Launches Agentic AI Innovation that Turns Enterprise Interaction ...
NiCE has launched Agentic AI, a new innovation aimed at transforming enterprise interactions. This AI-driven solution enhances customer service automation by improving interaction quality and efficie...ncy for businesses.
NiCE has unveiled its new Agentic AI agents at Enterprise Connect 2026. These AI agents leverage enterprise interaction data to create ready-to-deploy solutions that enhance customer service operatio...ns. By analyzing data across various channels, NiCE's innovation offers a scalable model for AI adoption, reducing deployment timelines from months to hours and ensuring continuous learning and performance improvement.
NiCE Cognigy Unveils Breakthrough Agentic AI Innovations at Nexus 2026
NiCE unveiled significant AI innovations at Nexus 2026, enhancing its Cognigy platform. Key advancements include automation discovery for AI agent generation, multivariate testing for AI evaluation, ...and expanded MCP integration for secure AI tool interoperability. These innovations aim to streamline AI operations, improve customer experiences, and support hybrid workforce models.
NiCE Unveils The Agentic AI CX Frontline Report, Delivering First ...
NiCE released the Agentic AI CX Frontline report, showcasing the first quantifiable evidence of AI-first customer experience at scale. The report highlights significant improvements, including 3x fas...ter deployments, over 80% containment rates, and up to 20% CSAT improvements. It provides a strategic framework for enterprises to adopt and scale Agentic AI effectively.
NICE Actimize has launched the Actimize Insights Network, a real-time intelligence network designed to enhance fraud and financial crime prevention for financial institutions. This network provides c...ross-channel intelligence and counterparty risk insights, enabling targeted interventions and reducing customer friction. It aims to address the growing challenges of scams and financial crimes by offering a unified approach to risk assessment.
NiCE Cognigy Unveils Simulator, an AI Performance Lab to Enable Enterprise-Scale Evaluation of Production-Grade AI Agents - Business Wire
NiCE Cognigy has launched the Simulator, an AI Performance Lab designed for enterprise-scale evaluation of production-grade AI agents. This new tool aims to enhance the testing and deployment of AI s...olutions in large-scale environments.
NiCE Unveils NiCE Inform AI for Emergency Communications Centers | User | ricentral.com - FinancialContent
NiCE has launched NiCE Inform AI, an AI-powered solution for Emergency Communications Centers (ECCs), enhancing transcription and search capabilities to improve productivity, emergency response, and ...staff retention. The solution automates tasks like incident reconstruction and quality assurance, providing timely insights and improving situational awareness. It will be showcased at the NENA 2025 Conference & Expo.
NiCE Unveils NiCE Inform AI for Emergency Communications Centers - Business Wire
NICE launched NICE Inform AI, an AI-powered transcription and search platform for emergency communications centers. The solution automates call transcription, accelerates incident searches, and provi...des actionable insights to improve emergency response, operational efficiency, and staff retention. NICE Inform AI leverages artificial intelligence to help ECCs manage increasing call volumes and complex incident data.
NiCE Launches CXone Mpower Agents: Enterprise-Grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment - Business Wire
nice has launched CXone Mpower Agents, a new suite of enterprise-grade agentic AI agents designed for customer experience automation. These AI agents enable automated fulfillment in contact centers, ...supporting digital experience platforms and modern customer service operations. The solution targets organizations seeking to enhance customer engagement through AI-driven automation and hyper-personalization.
Concentrix Achieves Platinum Status in NiCE 360 Partner Program
Concentrix has achieved Platinum status in NiCE's 360 Partner Program, enhancing their partnership to deliver agentic AI solutions. This collaboration focuses on integrating AI into enterprise system...s to improve customer service and operational efficiency. Concentrix's expertise in integration and operational scale complements NiCE's AI platform, enabling enterprises to deploy AI effectively across complex environments.
NiCE and Konecta Partner for AI-First Customer Experience
NiCE and Konecta have formed a global strategic partnership to enhance AI-driven customer experiences. The collaboration integrates NiCE's Cognigy AI technology with Konecta's platform, aiming to tra...nsform customer service through autonomous AI capabilities. Konecta is now a Global Platinum Partner of NiCE, offering industry-specific AI solutions for efficient and secure operations. This partnership marks a significant step in advancing customer experience transformation.
NiCE and Konecta Partner on Agentic AI for Customer Experience
NiCE and Konecta have formed a strategic partnership to enhance AI-driven customer experience solutions globally. This collaboration integrates NiCE's CXone platform and AI capabilities with Konecta'...s expertise in customer experience operations. The partnership aims to advance agentic AI environments, enabling autonomous execution across customer journeys and improving service quality. Konecta will become a Global Platinum Partner of NiCE, gaining technical expertise and early access to AI innovations.
PDF Konecta and NiCE partner to scale AI-first customer experience through ...
Konecta and NiCE have formed a partnership to enhance AI-driven customer experience solutions. This collaboration aims to leverage NiCE's AI capabilities to improve customer service automation, scali...ng the delivery of AI-first experiences for Konecta's clients.
NiCE and ServiceNow have launched a joint solution to enhance customer experience workflows by integrating NiCE's CX AI platform with ServiceNow's Customer Service Management. This collaboration aims... to improve customer engagement and enterprise workflow execution, offering features like intelligent routing and AI-powered agent support to streamline operations and boost customer satisfaction.
NiCE Advances the Future of AI-First Customer Experience with ServiceNow
NiCE collaborates with ServiceNow to enhance AI-driven customer experience solutions. This partnership aims to integrate NiCE's AI capabilities with ServiceNow's platform, offering improved automatio...n and efficiency in customer service operations.
NiCE CXone integrates with Epic for patient engagement
NiCE CXone has integrated with Epic to enhance patient engagement. This integration aims to streamline communication and improve the overall patient experience by leveraging NiCE's AI-driven customer... service automation solutions.
NiCE Teams Up with Kelverion to Power North American IT Monitoring and ...
NiCE IT Management Solutions has strengthened its partnership with Kelverion, making Kelverion the official distributor of NiCE Management Packs in North America. This collaboration enhances IT opera...tions by integrating NiCE's monitoring tools with Kelverion's automation capabilities, benefiting organizations using Microsoft System Center environments.
NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower - Markets Financial Content
NiCE and IGT Solutions have partnered to enhance AI-driven customer experience (CX) for global brands using NiCE's CXone Mpower platform. This collaboration aims to accelerate the transformation of c...ustomer service operations by integrating advanced AI capabilities.
Mergers, Acquisitions, and Business Moves by Playvox by NiCE
NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to ...
NiCE has announced a definitive agreement to acquire Cognigy, a leader in conversational and agentic AI. This acquisition will integrate Cognigy's AI capabilities with NiCE's CXone Mpower platform, e...nhancing AI-first customer service delivery. The transaction, valued at approximately $955 million, is expected to close in Q4 2025, pending regulatory approvals.
NiCE reported a 10% year-over-year revenue growth for Q1 2026, driven by a 14.6% increase in cloud revenue. AI annual recurring revenue rose 66%, highlighting strong adoption of their AI solutions. T...he company raised its full-year EPS guidance, reflecting confidence in continued growth. Integration with Cognigy is progressing well, enhancing their AI-native CX platform.
NiCE (NICE) falls after weaker-than-expected second-quarter revenue outlook
NiCE reported strong first-quarter results, surpassing Wall Street expectations with a 9.8% revenue increase to $768.6 million and adjusted EPS of $2.64. Despite this, shares fell due to a lower-than...-expected second-quarter revenue forecast of $761-$771 million. The company saw significant growth in its cloud and AI sectors, with AI revenue up 66% year-over-year. NiCE also raised its full-year EPS guidance slightly above analyst estimates.
NICE Press Release: NiCE Provides Webcast and Dial-in Details for...
NiCE will announce its first quarter 2026 financial results on May 6, 2026, before the NASDAQ opens. A conference call to discuss the results will follow, with webcast and dial-in details available o...n NiCE's website.
NiCE reported a 14% year-over-year increase in cloud revenue for Q4 2025, with a 13% rise for the full year. The company also announced a new $600 million share repurchase program. AI annual recurrin...g revenue surged by 66%, highlighting strong enterprise demand for its AI-native CXone platform. NiCE expects 14.5%-15.0% cloud revenue growth for 2026.
NiCE Reports 13% Year-Over-Year Cloud Revenue Growth for the Third ...
NiCE reported a 13% year-over-year increase in cloud revenue for Q3 2025, reaching $562.9 million. The company also completed the acquisition of Cognigy, enhancing its AI capabilities. AI ARR grew by... 49% year-over-year. NiCE raised its full-year 2025 revenue guidance, reflecting strong performance in its AI-first strategy and CX AI business.
NiCE Appoints Arun Chandra as Chief Operating Officer to Lead Newly ...
NiCE has appointed Arun Chandra as Chief Operating Officer to lead its newly formed Global Customer Operations division. Chandra, a former executive at Disney, Meta, and HPE, will drive operational e...xcellence and support NiCE's AI-first customer experience strategy. He will report to CEO Scott Russell and join the Executive Leadership Team.
NiCE Appoints Jeff Comstock as President, CX Product & Technology
NiCE has appointed Jeff Comstock as President of CX Product & Technology, effective October 1, 2025. Comstock, who previously led Microsoft's Customer Experience applications business, will report to... CEO Scott Russell. His extensive experience in AI and enterprise SaaS applications positions him to drive NiCE's innovation and leadership in customer experience.
Awards, Recognitions, and Industry Achievements of Playvox by NiCE
NICE Named MetriStar Top Provider in 2024 Metrigy CCaaS Platforms Report
NICE has been recognized as the top provider in the 2024 Metrigy CCaaS Platforms Report, highlighting its leadership in customer service automation solutions.
NICE (NICE) shares AI awards, fraud trends and client gains in April ...
NICE Ltd. was recognized as the only vendor named a Gartner Customers Choice in the 2026 Voice of the Customer report for Contact Center as a Service, with a 4.6 out of 5 rating. Additionally, Bell I...ntegration standardized on NICE's CXone AI platform, and Yapi Kredi achieved a 5% conversion rate using NICE's AI-enabled interaction analytics.
NiCE Cognigy named a Leader in the 2026 Forrester WaveTM
NiCE Cognigy has been recognized as a Leader in the 2026 Forrester WaveTM for Conversational AI Platforms. The platform received the highest scores for enterprise readiness, strategy, and customer fe...edback. It excels in integration, governance, and scalability, supporting complex AI deployments across multiple countries and languages. Notable deployments include Toyota, Henkel, and Bosch, highlighting its capability to handle high-volume, multilingual environments effectively.
NiCE's Cognigy platform has been recognized as a leader in The Forrester Wave: Conversational AI Platforms for Customer Service, Q2 2026. The report highlights Cognigy's strong capabilities in AI mod...el management and its agentic framework for complex operations. NiCE received top scores in vision, innovation, and partner ecosystem, reinforcing its position as a leader in AI-driven customer service solutions.
NiCE Cognigy Named a Leader in Conversational AI by Independent ...
NiCE Cognigy has been recognized as a leader in conversational AI platforms for customer service by Forrester Research. The report highlights NiCE Cognigy's strong capabilities in AI model management..., multimodal support, and agentic frameworks, receiving the highest scores in 10 criteria. This recognition underscores NiCE's role in operationalizing AI at scale and enhancing customer interactions.
NiCE Cognigy Named a Leader in Conversational AI by Independent ...
NiCE Cognigy has been recognized as a leader in conversational AI by an independent organization, highlighting its advancements in AI-driven customer service automation.
NICE (NICE) advances agentic AI and earns key CX, KYC and innovation honors
NICE has been recognized for its advancements in agentic AI, receiving honors for customer experience (CX), know your customer (KYC), and innovation. These awards highlight NICE's leadership in AI-dr...iven customer service automation solutions.
NiCE is the Only Vendor Named a Gartner Customers' Choice in Voice of ...
NiCE has been recognized as the only vendor named a Customers' Choice in the 2026 Gartner Peer Insights Voice of the Customer for Contact Center as a Service report. This marks the third time NiCE ha...s received this distinction, based on feedback from 82 reviews, achieving a 4.6 out of 5 rating. The recognition underscores NiCE's commitment to delivering AI-driven customer service solutions.
NiCE sole Gartner contact center Customers' Choice
NiCE has been recognized as the sole recipient of the Gartner Customers' Choice award for contact center solutions, highlighting its excellence in AI-driven customer service automation.
NiCE is the Only Vendor Named a Gartner Customers Choice in Voic
NiCE has been recognized as the sole vendor named a Customers Choice in the 2026 Gartner Peer Insights Voice of the Customer for Contact Center as a Service report. This marks the third time NiCE has... received this distinction, based on feedback from 82 reviews with a 4.6 out of 5 rating. The recognition highlights NiCE's commitment to delivering AI-driven customer service solutions.
NICE Awards Bell Integration Implementation Partner of the Year for CX ...
NICE awarded Bell Integration the "Implementation Partner of the Year" for their exceptional contributions to expanding the global adoption of NICE's AI-driven customer service platform, CXone Mpower.... This recognition highlights Bell's expertise in delivering innovative AI solutions and their strategic partnership with NICE to enhance customer experience and operational efficiency in contact centers worldwide.
Bell Integration Wins NICE Implementation Partner Award
Bell Integration received the Implementation Partner of the Year award from NICE for its role in expanding the global adoption of NICE's CXone Mpower. This award recognizes Bell's expertise and contr...ibutions to deploying AI-driven customer experience solutions.
NiCE Named to Fast Companys Annual List of the Worlds Most Innovative Companies of 2026
NiCE has been named to Fast Company's list of the World's Most Innovative Companies of 2026, ranking 11th in the Applied AI category. This recognition highlights NiCE's advancements in customer exper...ience automation, particularly following its acquisition of Cognigy, which enhanced its AI capabilities. The list honors companies driving industry change and innovation.
NiCE Named to Fast Company's Annual List of the World's Most Innovative ...
NiCE has been recognized as one of the World's Most Innovative Companies of 2026 by Fast Company, ranking 11th in the Applied AI category. This accolade highlights NiCE's leadership in customer exper...ience automation, bolstered by its acquisition of Cognigy, which enhanced its AI-native CX platform.
NICE Actimize Positioned as a Leading Luminary in Celent's 2026 KYC ...
NICE Actimize, a business of NiCE, has been recognized as a leading Luminary in Celent's 2026 KYC Solutionscape and Technology Capabilities Matrix. This recognition highlights NICE Actimize's excelle...nce in advanced technology and functionality for KYC processes. The solution offers end-to-end customer lifecycle management and is set to enhance its capabilities with advanced analytics and GenAI for payments screening.
NICE Wins Enterprise Connect 2026 CX Innovation Award
NICE Ltd. won the Enterprise Connect 2026 CX Innovation Award for its AI-native customer engagement platform. This platform transforms customer interaction data into deployable AI agents, significant...ly advancing customer experience automation. By integrating analytics, automation, and governance, NICE's solution addresses common AI adoption challenges, offering measurable improvements in customer service operations.
NiCE Wins Best Innovation for Customer Experience at Enterprise C
NiCE won the Best Innovation for Customer Experience award at Enterprise Connect 2026. The award recognized NiCE's AI-native customer engagement platform, which transforms enterprise interaction data... into production-ready AI agents. This innovation enhances customer experience by unifying discovery, deployment, and governance, optimizing AI agents through enterprise-grade controls, and driving measurable business impact.
NiCE Wins Best Innovation for Customer Experience at Enterprise Connect ...
NiCE won the Best Innovation for Customer Experience award at Enterprise Connect 2026. The award recognizes NiCE's AI-native customer engagement platform, which transforms enterprise interaction data... into production-ready AI agents. This innovation enhances customer engagement by unifying discovery, deployment, and governance, optimizing AI agents through real-world performance.
NiCE Cognigy is the Sole Vendor Recognized as Customers Choice in the 2025 Gartner - Business Wire
NiCE Cognigy has been recognized as the sole vendor to receive the Customers' Choice award in the 2025 Gartner report. This recognition highlights NiCE's leadership in AI customer service automation ...solutions.
NiCE Cognigy has been recognized as the sole vendor to receive the Customers Choice distinction in the 2025 Gartner Peer Insights for Enterprise Conversational AI Platforms. This accolade is based on... verified customer feedback, highlighting NiCE's strong user trust and successful deployment of its AI solutions. Cognigy.AI, rated 4.8 out of 5 stars, offers multilingual, hyper-personalized service across various channels.
NICE Actimize has been recognized as a Luminary in Celent's 2025 Anti-Fraud Solutionscape and Technology Capabilities Matrix. This accolade highlights NICE Actimize's advanced fraud management capabi...lities, including its early adoption of agentic AI and robust entity risk scoring. The recognition underscores its leadership in providing comprehensive fraud prevention solutions across banking, cards, payments, and insurance sectors.
NiCE Named a Leader in IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025 - Markets Financial Content
NiCE has been recognized as a Leader in the IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025. The recognition highlights NiCE's CX AI platform, CXone Mpower, known for its ...multi-lingual Gen AI-powered omni-channel capabilities and customer journey orchestration. This platform is particularly suited for regulated industries and large organizations seeking secure, AI-driven customer experience solutions.
NiCE Named a Leader in the 2025 Gartner Magic Quadrant for Contact ...
NiCE has been named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the eleventh consecutive year. The company was recognized for its CXone Mpower AI platform, which e...xcels in workflow automation and AI-powered agent assistance. This recognition highlights NiCE's leadership in customer experience technology.
