UJET helped Capital on Tap raise its SLA delivery rate from 88% to 92%. The company decreased average hold time... by 12% and improved its CSAT rating from 4.4 to 4.6. UJET integrated with Capital on Tap’s CRM and provided advanced reporting and telephony features. The support team now answers 90% of calls in 20 seconds or less, without IVR. Capital on Tap uses UJET to maintain high customer experience standards for small business credit services.
UJET helped Zettle by PayPal boost customer satisfaction scores by 10%. Zettle cut agent training time in half after switching... to UJET’s cloud contact center platform. The company needed a scalable, mobile-first support solution with features like intelligent call routing and chat. UJET’s platform enabled Zettle to offer multichannel support and improve customer experience. Zettle also reduced support costs and added more languages and outbound numbers for global service.
Instacart wanted to make grocery shopping easier for its users. They needed to give reliable support to their shoppers and... customers. Instacart used UJET to improve their in-app customer service. With UJET, Instacart saw an 18% improvement in SLA using in-app voice. They also reduced repeat calls by 5.6% and cut average handle time by 30%. Instacart created a unique and personal support experience for their shoppers.
Hospitality Case Studies and Customer Success Stories with UJET
Herschend Family Entertainment
- Hospitality
UJET helped Herschend Family Entertainment unify its contact center operations. The company needed to support omnichannel communication and improve guest... experiences across many properties. UJET's cloud-based platform enabled better productivity and efficiency. Herschend saw a 12% decrease in average handle times, a 6% reduction in cost per contact, and a 9% improvement in net promoter score (NPS).
UJET helped Wag! improve mobile customer support for pet owners. Wag! integrated UJET’s mobile SDK for in-app chat, voice, and... IVR support on Android and iOS. The solution enabled personalized, contextual support and direct-to-agent routing. Wag! saw a 17% improvement in in-app voice SLA, a 50% reduction in average wait time, and a 7% decrease in call abandonment. Customers now get faster, more reliable help through the Wag! app.
UJET helped SPANX modernize its contact center operations. SPANX faced slow response times and rigid technology that hurt customer service.... UJET’s cloud-based platform enabled real-time IVR updates and seamless CRM integration. SPANX improved agent productivity and personalized customer engagement with queue-level hold messaging. The company now delivers faster, more reliable support and maintains high operational efficiency.
