Instacart wanted to make grocery shopping easier for its users. They needed to give reliable support to their shoppers and customers. Instacart used UJET to improve their in-app customer service. Wit...h UJET, Instacart saw an 18% improvement in SLA using in-app voice. They also reduced repeat calls by 5.6% and cut average handle time by 30%. Instacart created a unique and personal support experience for their shoppers.
Capital on Tap wanted to give great customer service to small businesses. They had trouble finding a good CX partner and tried three different providers in two years. Their old provider's software di...d not work well with their systems and was hard to use. They switched to UJET to improve their customer support. After using UJET, they raised their SLA delivery rate from 88% to 92%, decreased average hold time by 12%, and raised their CSAT rating from 4.4 to 4.6.
Zettle by PayPal wanted to help small businesses with payment solutions. They needed a better way to support their customers as they grew. Their old contact center platform was not stable and missed ...important features. Zettle chose UJET for its advanced customer support tools and strong partnership. After using UJET, Zettle saw a 10% increase in CSAT score and cut agent training time by 50%.
Hospitality Case Studies and Customer Success Stories with UJET
Herschend Family Entertainment
- Hospitality
UJET helped Herschend Family Entertainment unify its contact center operations. The company needed to support omnichannel communication and improve guest experiences across many properties. UJET's cl...oud-based platform enabled better productivity and efficiency. Herschend saw a 12% decrease in average handle times, a 6% reduction in cost per contact, and a 9% improvement in net promoter score (NPS).
Wag! wanted to make pet care easier for busy dog owners. They used UJET to give customers in-app support on Android and iOS. With UJET, Wag! improved their in-app voice SLA by 17%. They cut average w...ait times by 50%. Call abandonment dropped by 7%. This helped Wag! offer fast and easy help to their customers.
UJET helped SPANX modernize its customer service operations. SPANX faced problems with its old telephony system, which was slow and hard to update. This made it hard for agents to help customers quic...kly. UJET gave SPANX a stable and flexible contact center platform. With UJET, SPANX improved customer interactions and made support faster and smoother. The company now delivers better service at every touchpoint.
