UJET: UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.
Haptik: Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.
Introducing UJET and Haptik
UJET, Toky, Freshdesk Contact Center, etc., belong to a category of solutions that help Contact Center Software, whereas Haptik, SnapEngage, Velaro Platforms, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UJET covers Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.
Haptik focuses on Engagement Management with Chat, Customer Feedback Management with Chat, Contact List Management with Chat, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
UJET and Haptik: Best activities based on customer satisfaction
UJET in Action: Unique Activities
How can UJET enhance your Helpdesk Management process?
"...It should be used by every call center...." Peer review by Jennifer P
What solutions does UJET provide for Contact List Management?
"...The problems we resolve with Ujet are as follows: contacting customers, agents, we connect people to products...." Peer review by Charlotte K, Agent consultant
What benefits does UJET offer for Communication Management?
"...also its easy to record and track calls...." Peer review by Achaunti D., Customer service agent, Consumer Services
Haptik in Action: Unique Activities
How efficiently Does Haptik manage your Engagement Management?
"...We partnered with Haptik to build an AI-powered virtual assistant to deliver personalized recommendations and drive engagement across every stage in the buyer’s journey...." Testimonial by Ankita Singh, Product Manager, Tata CliQ
What makes Haptik ideal for Customer Feedback Management?
"...As we add new customers every day, the IVA seamlessly handles 70% of query flow, helping us achieve incredible customer satisfaction rates, exceeding anything ever seen before...." Testimonial by MVS Murthy, Head – Marketing & Digital, Tata Asset Management Ltd
What makes Haptik ideal for Generation Of New Leads?
"...Read the case study to learn how House of Tours Increased Lead Generation by 146% and generated an ROI of 4.5X using Haptik...." Case Study House of Tours
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Enter new markets internationally or locally
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Improve ROI
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Increase customer life time value
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Improve internal communications
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Improve stakeholder relations
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
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Launch new products
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Grow market share
- See 11 more
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Enhance customer relationships
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Improve ROI
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Acquire customers
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Increase sales & revenue
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Build brand awareness
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Enter new markets internationally or locally
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Grow market share
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Improve efficiency
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Increase average basket value
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Improve visibility
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Launch new products
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Manage risk
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Improve consistency
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Scale best practices
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Reduce bounce
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Increase customer life time value
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Improve internal communications
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Improve stakeholder relations
- See 15 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
UJET peer evidence is 52% SMB and Mid-Market. Haptik peer evidence is 100% Enterprise.
| UJET | Haptik | |
|---|---|---|
| Peer score | 4.5 | 4.7 |
| Peer insights | 1195 | 2081 |
| Top industries |
Consumer Services 24.0%
Consumer Electronics 19.0%
Computer Software 16.0%
|
Financial Services 21.0%
Insurance 20.0%
Consumer Goods 12.0%
|
| SMB and Mid-Market | 52.0% | 0.0% |
| Enterprise | 48.0% | 100.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest UJET news
UJET Receives Frost & Sullivan's 2026 North American Competitive Strategy Leadership ...
UJET received the 2026 North American Competitive Strategy Leadership Recognition from Frost & Sullivan for its AI-driven customer experience platform. The award acknowledges UJET's strategic transformation into an AI-first CX platform, emphasizing mobile-native innovation and customer outcomes. UJET's AXO platform and acquisition of Spiral highlight its focus on AI integration without reducing headcount, enhancing customer satisfaction and operational efficiency.
Latest Haptik news
Jio Haptik appoints Adarsh as Enterprise Business Head to drive global AI growth
Jio Haptik has appointed Adarsh as the Enterprise Business Head to drive global AI growth. Adarsh will oversee sales, customer success, and international expansion, focusing on AI-powered solutions and building a scalable enterprise business. The company aims to expand its presence across India, EMEA, APAC, and LatAm, with a focus on voice AI and AI-led automation.