Freshdesk Contact Center Overview
Freshdesk Contact Center offers a customizable cloud PBX system that eliminates the need for phone hardware. It features advanced routing, voice bots, and integrates with leading CRM tools.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Engagement Management, as the business use cases that they have been most satisfied with while using Freshdesk Contact Center.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Freshdesk Contact Center.
Freshdesk Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
Freshdesk Contact Center works with different mediums / channels such as Phone Calls.
Freshdesk Contact Center's features include Recording, Ticketing, Dashboard, etc. and Freshdesk Contact Center support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Freshdesk Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I found it easy to buy numbers from different countries and set up my business call center in minutes...." Peer review by Alexandre Schio, Director of Operations, Loupen Tecnología
Peer review evidence (same sources as the product rating summary)
"...Smart interactions with the customers, access records of calls, raising helpdesk tickets in a way more efficient way...." Peer review by Tiffany H, Technical Presales Consultant
"...It is great to be able to record calls and store voicemails in our ticketing system in out of office hours...." Peer review by Ewan F., Product Manager, Hospitality
"...Freshworks-For the next six months, Freshworks is offering its customer engagement tools, Freshchat and Freshcaller, at no cost to small businesses with less than 50 employees...." TIMES OF CRISIS ARE ALSO TIMES OF OPPORTUNITY
Freshdesk Contact Center, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshdesk Contact Center
Top Industries
- Information Technology and Services
- Accounting
- Hospitality
Popular in
- Small Business
- Mid Market
- Enterprise
Freshdesk Contact Center is popular in Information Technology And Services, Accounting, and Hospitality and is widely used by Small Business, Mid Market, and Enterprise.
Freshdesk Contact Center Customer wins, Customer success stories, Case studies
What Are the key features of Freshdesk Contact Center for Helpdesk Management?
Why is Freshdesk Contact Center the best choice for Call Recording?
What benefits does Freshdesk Contact Center offer for Engagement Management?
What benefits does Freshdesk Contact Center offer for Communication Management?
How does Freshdesk Contact Center address your Contact List Management Challenges?
28 buyers and buying teams have used Cuspera to assess how well Freshdesk Contact Center solved their Contact Center Software needs. Cuspera uses 1097 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Vanquis - Banking - Medium
Vanquis Selects Freshworks to Modernize Service Management as Gateway Transformation Nears Completion
Databricks - Enterprise Software - Very Large
Databricks Streamlines Company-Wide Employee Support with Freshworks ITSM and ESM
Getting started with Freshdesk Contact Center | For admins
Frequently Asked Questions (FAQ)
What buyers ask before choosing Freshdesk Contact Center
What is Freshdesk Contact Center?
Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations.
Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly
Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.
What is Freshdesk Contact Center used for?
What are the top features of Freshdesk Contact Center?
Who uses Freshdesk Contact Center?
What are Freshdesk Contact Center alternatives?
Where is Freshdesk Contact Center located?
Peers used Freshdesk Contact Center for helpdesk management and call recording
Freshdesk Contact Center Competitors
Freshdesk Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (90) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (90) |
Software Failure Risk Guidance
?for Freshdesk Contact Center
Overall Risk Meter
Top Failure Risks for Freshdesk Contact Center
Freshworks Inc News
Freshworks appoints Ryan Manning as Chief Product and Technology Officer
Freshworks has appointed Ryan Manning as Chief Product and Technology Officer. Manning will unify product and technology strategies across Freshworks' AI, IT, and customer experience products. He replaces Srinivasan Raghavan and will report to CEO Dennis Woodside. Manning was previously Chief Product Officer at BMC Helix and has held leadership roles at ServiceNow.
Growth Strategy: Freshworks FedRAMP Federal IT
Freshworks has secured the FedRAMP 'In Process' designation for its AI-powered service operations platform, Freshservice. This listing on the FedRAMP Marketplace allows federal agencies to evaluate the platform, positioning Freshworks to tap into the $102 billion federal IT market. The platform, hosted on AWS GovCloud, aims to automate workflows and unify service delivery, promising rapid deployment.
Freshworks Achieves FedRAMP® "In Process" Designation for Freshservice ...
Freshworks has achieved FedRAMP "In Process" designation for its AI-powered platform, Freshservice, marking progress towards full authorization for U.S. federal agencies. This milestone enhances Freshworks' ability to offer secure, modern service management solutions to government entities, leveraging its partnership with AWS GovCloud for compliance and security.
Freshworks Achieves FedRAMP® "In Process" Designation for Freshservice ...
Freshworks' Freshservice platform has achieved FedRAMP "In Process" status for Class C (Moderate) certification, advancing its AI-powered service operations for U.S. federal agencies. This milestone highlights Freshworks' commitment to providing modern, secure service management solutions to government entities, leveraging its partnership with AWS GovCloud for compliance and security.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
