Freshdesk Contact Center Overview
This is a summary of the comprehensive capabilities and benefits of Freshdesk Contact Center based on over 1097 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Freshdesk Contact Center, Dialpad Ai Contact Center, 8x8 Business Phone, QueueMetrics, CloudTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Freshdesk Contact Center is right for your needs? Our Cuspera AI engine can evaluate how Freshdesk Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.
Freshdesk Contact Center supports business activities such as:
- Helpdesk Management
- Call Recording
- Engagement Management
- Communication Management
- Contact List Management
Freshdesk Contact Center can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Acquire Customers, Improve Internal Communications, Improve Stakeholder Relations, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Freshdesk Contact Center's capabilities include Recording, Ticketing, Dashboard, etc.
Freshdesk Contact Center was founded in 2010. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Freshcaller is the ideal call center and business phone system for startups and small teams...." Peer review from Freshworks
Cuspera Reviews
28 buyers and buying teams have used Cuspera to assess how well Freshdesk Contact Center solved their Contact Center Software needs. Cuspera uses 1097 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using Freshdesk Contact Center.
Use Cases
Peers recommend Helpdesk Management , Call Recording , Engagement Management , as the business use cases that they have been most satisfied while using Freshdesk Contact Center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.35/5 ★ |
"...Freshcaller is the ideal call center and business phone system for startups and small teams...." Peer review from Freshworks |
| Call Recording with Phone Calls |
4.11/5 ★ |
"...In-call functions (mute, hold, transfer etc.), Call Notes, Conferencing - Supervisors: Live dashboard, Reports, Service Level Monitoring (SLM), Call Monitoring & Barging - Admins: Business & non-business hours routing, Holiday Routing, Smart Escalations, IVRs, Call Queues, SIP Connections, Call Recordings..." Peer review |
| Engagement Management with Phone Calls |
4.80/5 ★ |
"...Over the past year, the company has also expanded its portfolio of products to include Freshchat, Freshcaller, Freshmarketer and Freshteam, a set of products designed to work together to help marketers, human resources and support professionals engage with customers and work together more effectively. ..." Freshworks Reaches $100million in annual recurring revenue, unveils freshworks 360 |
| engaging and following up |
4.52/5 ★ |
"...This offer is valid during the month of April 2020.Freshworks: Free and unrestricted use of Freshwork s customer engagement tools, Freshchat and Freshcaller, for small businesses with less than 50 employees...." 198 Free Tools to Help You Through the Coronavirus Pandemic |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.35/5 ★ |
"...Freshcaller is the ideal call center and business phone system for startups and small teams...." Peer review from Freshworks |
|
| Call Recording with Phone Calls |
4.11/5 ★ |
"...In-call functions (mute, hold, transfer etc.), Call Notes, Conferencing - Supervisors: Live dashboard, Reports, Service Level Monitoring (SLM), Call Monitoring & Barging - Admins: Business & non-business hours routing, Holiday Routing, Smart Escalations, IVRs, Call Queues, SIP Connections, Call Recordings..." Peer review |
|
| Engagement Management with Phone Calls |
4.80/5 ★ |
"...Over the past year, the company has also expanded its portfolio of products to include Freshchat, Freshcaller, Freshmarketer and Freshteam, a set of products designed to work together to help marketers, human resources and support professionals engage with customers and work together more effectively. ..." Freshworks Reaches $100million in annual recurring revenue, unveils freshworks 360 |
|
| engaging and following up |
4.80/5 ★ |
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1097 insights from peers and experts to help you assess how these Freshdesk Contact Center use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for Freshdesk Contact Center
What is Freshdesk Contact Center?
What is Freshdesk Contact Center used for?
What are the top features of Freshdesk Contact Center?
Who uses Freshdesk Contact Center?
What are Freshdesk Contact Center alternatives?
Where is Freshdesk Contact Center located?
Popular Business Setting
for Freshdesk Contact Center
Top Industries
- Information Technology and Services
- Accounting
- Hospitality
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Freshdesk Contact Center to Enhance customer relationships and Scale best practices
Freshdesk Contact Center Alternatives
Peer and Expert Opinion on Features
for Freshdesk Contact Center
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (90) |
| Ticketing | Read Reviews (45) |
| Dashboard | Read Reviews (25) |
| Personalization | Read Reviews (11) |
| Live monitoring | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (90) |
| Ticketing | Read Reviews (45) |
| Dashboard | Read Reviews (25) |
| Personalization | Read Reviews (11) |
| Live monitoring | Read Reviews (5) |
IT and Other Capabilities
for Freshdesk Contact Center
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (121) |
| Data Import | Read Reviews (142) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (121) |
| Data Import | Read Reviews (142) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (197) |
| Phone Support | Read Reviews (57) |
| Email Support | Read Reviews (7) |
| Chat Support | Read Reviews (17) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (197) |
| Phone Support | Read Reviews (57) |
| Email Support | Read Reviews (7) |
| Chat Support | Read Reviews (17) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (90) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (90) |
Software Failure Risk Guidance
?for Freshdesk Contact Center
Overall Risk Meter
Top Failure Risks for Freshdesk Contact Center
Vendor Profile Details
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
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