Freshdesk Contact Center Overview
Freshdesk Contact Center offers a customizable cloud PBX system that eliminates the need for phone hardware. It features advanced routing, voice bots, and integrates with leading CRM tools.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Engagement Management, as the business use cases that they have been most satisfied with while using Freshdesk Contact Center.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Freshdesk Contact Center.
Freshdesk Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
Freshdesk Contact Center works with different mediums / channels such as Phone Calls.
Freshdesk Contact Center's features include Recording, Ticketing, Dashboard, etc. and Freshdesk Contact Center support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Freshdesk Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Call recording feature has been excellent for our quality training as we now know clearly in which areas we have to focus...." Peer review by André Henke Marques, Resort Manager, Northern Lights Village
Freshdesk Contact Center, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshdesk Contact Center
Top Industries
- Information Technology and Services
- Accounting
- Hospitality
Popular in
- Small Business
- Mid Market
- Enterprise
Freshdesk Contact Center is popular in Information Technology And Services, Accounting, and Hospitality and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Freshdesk Contact Center Use Cases
What Are the key features of Freshdesk Contact Center for Helpdesk Management?
What solutions does Freshdesk Contact Center provide for Call Recording?
How can Freshdesk Contact Center optimize your Engagement Management Workflow?
How can Freshdesk Contact Center optimize your Communication Management Workflow?
How does Freshdesk Contact Center facilitate Contact List Management?
24+ more Business Use Cases
28 buyers and buying teams have used Cuspera to assess how well Freshdesk Contact Center solved their Contact Center Software needs. Cuspera uses 1097 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY HelloFresh
Video
Getting started with Freshdesk Contact Center | For admins
Frequently Asked Questions(FAQ)
for Freshdesk Contact Center
What is Freshdesk Contact Center?
Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations.
Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly
Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.
What is Freshdesk Contact Center used for?
What are the top features of Freshdesk Contact Center?
Who uses Freshdesk Contact Center?
What are Freshdesk Contact Center alternatives?
Where is Freshdesk Contact Center located?
Peers used Freshdesk Contact Center for helpdesk management and call recording
Freshdesk Contact Center Competitors
Freshdesk Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (90) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (90) |
Software Failure Risk Guidance
?for Freshdesk Contact Center
Overall Risk Meter
Top Failure Risks for Freshdesk Contact Center
Freshworks Inc News
Freshworks (FRSH) Q2 Revenue Up 18%
Freshworks reported a strong Q2 2025 financial performance with GAAP revenue of $204.7 million, surpassing expectations. Non-GAAP earnings per share reached $0.18, significantly above estimates. The company highlighted growth in AI solutions, with Freddy AI generating $20 million in annual recurring revenue. Freshworks also announced a partnership with McLaren Racing, adopting Freshservice for IT management.
Revenues up 18%, losses down 91% - whatever Freshworks is doing, just keep doing it
Freshworks reported an 18% increase in Q2 revenues and a 91% reduction in net losses, driven by investments in AI, Employee Experience, and Customer Experience. The Freddy Copilot AI was included in over 55% of large new deals, with 5,000 customers now using AI products, generating over $20 million in ARR. Notable customer wins include KAYAK, Honda Motor Europe, Nexstar Media Group, and Michaels Stores, each benefiting from Freshworks' solutions.
Freshworks Inc: Freshworks Reports Second Quarter 2025 Results
Freshworks reported a strong second quarter 2025, with an 18% year-over-year revenue increase to $204.7 million. The company achieved a 29% operating cash flow margin and a 27% adjusted free cash flow margin. Freshworks also announced a partnership with McLaren Racing, integrating its ITSM solution, Freshservice, into the McLaren Formula 1 Team's operations.
Freshworks joins McLaren F1 as official partner
Freshworks has partnered with McLaren Racing, becoming an official partner of the McLaren Formula 1 Team. McLaren will use Freshworks' IT service management tool, Freshservice, to enhance IT operations and boost efficiency. Freshworks branding will feature on McLaren cars and apparel, starting with the Belgian Grand Prix. This multi-year agreement aims to streamline McLaren's IT services and improve track performance.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
