Overview: Freshdesk Contact Center and XCALLY as Contact Center Software Category solutions.
Freshdesk Contact Center and XCALLY are two robust solutions in the contact center software market, each catering to distinct operational needs. Freshdesk Contact Center excels with powerful helpdesk and sales call management, while XCALLY offers extensive capabilities in touchpoint and channel management. Freshdesk Contact Center is a valuable tool for larger enterprises seeking customer relationship enhancement, whereas XCALLY supports improved operational efficiency across diverse business scales. Freshdesk Contact Center's robust feature set is well-suited for handling large enterprise demands, whereas XCALLY provides comprehensive support for IT and telecommunications sectors. Both products offer 24/7 support, but customer preferences may vary based on communication channels and industry focus.
Freshdesk Contact Center: Freshdesk Contact Center offers a customizable cloud PBX system that eliminates the need for phone hardware. It features advanced routing, voice bots, and integrates with leading CRM tools.
XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.
Freshdesk Contact Center and XCALLY: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Freshdesk Contact Center supports key capabilities such as helpdesk management and sales call management. It also includes features for call recording and communication management. These capabilities align well with businesses needing robust customer support operations. read more →
XCALLY offers capabilities in touchpoint and channel management, with significant focus on helpdesk management. It also provides sales call and communication management features. These align with businesses seeking comprehensive multi-channel operations. read more →
Business Goals
Freshdesk Contact Center enhances customer relationships and scales best practices. The platform also focuses on acquiring customers and improving internal communications. read more →
XCALLY is designed to improve operational efficiency. It is ideal for businesses aiming to streamline their contact center processes and gain cost efficiencies. read more →
Core Features
Freshdesk Contact Center provides standout features such as data export, analytics, and custom reports. It also excels in integration and data import capabilities, meeting diverse business data needs. read more →
XCALLY's features include strong integration options and custom reports, along with data import and export functionalities. It is well-suited for organizations focused on data management and analytics integration. read more →
Vendor Support
Freshdesk Contact Center offers 24/7 support, with additional phone, email, and chat support options. This comprehensive support reflects its commitment to customer service. read more →
XCALLY provides 24/7 support with chat, email, and phone support. The availability of different support channels suits diverse user requirements. read more →
Segments and Industries
Freshdesk Contact Center is predominantly used by large enterprises in sectors like IT, accounting, and hospitality. Its customer base reflects its ability to support varied business environments. read more →
XCALLY serves a wide range of customer segments, including large enterprises and mid-market businesses. It is particularly prevalent in IT services and telecommunications industries. read more →
Operational Alignment
Freshdesk Contact Center fits well into the workflows of large enterprises, aiding in stakeholder and communication management. read more →
XCALLY is adaptable across different operational scales and environments, supporting dynamic channel management needs. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Freshdesk Contact Center in Action: Unique Use Cases
How can Freshdesk Contact Center enhance your Helpdesk Management process?
How can Freshdesk Contact Center optimize your Engagement Management Workflow?
How efficiently Does Freshdesk Contact Center manage your Communication Management?
What makes Freshdesk Contact Center ideal for Contact List Management?
XCALLY in Action: Unique Use Cases
Why is XCALLY the best choice for Touchpoint Management?
Alternatives
News
Latest Freshdesk Contact Center News
Freshworks Reports First Quarter 2025 Results
Freshworks Inc. announced its first quarter 2025 financial results, reporting a 19% year-over-year revenue increase to $196.3 million. The company achieved a 30% operating cash flow margin and a 28% adjusted free cash flow margin. Non-GAAP income from operations rose to $46.4 million, highlighting continued demand for Freshworks' AI-driven customer and employee service solutions.
Latest XCALLY News
Case Study in mobile industry: the XCALLY Service Delivery Manager
The content discusses the role of the XCALLY Service Delivery Manager in implementing technology projects within the mobile industry, highlighting the company's omnichannel customer experience solutions and integrations.
