CallMiner Record Overview
CallMiner Record enhances sales coaching capabilities by providing a comprehensive recording tool for monitoring agent and customer interactions. Its full-featured recorder supports live monitoring and instant playback, which improves transcription accuracy and analytics. This functionality is crucial for businesses aiming to refine their customer service strategies and improve agent performance. CallMiner Record's ability to deliver real-time insights into conversations allows for targeted coaching and feedback, ultimately driving better customer engagement and sales outcomes. A notable feature is its focus on high-quality recording, which is essential for in-depth conversation intelligence.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using CallMiner Record.
Business Priorities
Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using CallMiner Record.
CallMiner Record Use-Cases and Business Priorities: Customer Satisfaction Data
CallMiner Record works with different mediums / channels such as Phone Calls. Mobile. Print Media etc.
CallMiner Record's features include Recording, Live Monitoring, and Personalization. and CallMiner Record support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also CallMiner Record analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Records screen calls so that they can be played back and studied for many different purposes...." Peer review by Michael T., Network Administrator II, Telecommunications
CallMiner Record, Exotel, Tenfold, Xvoyant, worxogo, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Oreka-tr and CallMiner Record are advanced recording tools offering live monitoring and high-quality playback. These features enhance transcription accuracy and analytics.
Popular Business Setting
for CallMiner Record
Top Industries
- Computer & Network Security
- Information Technology and Services
- Financial Services
Popular in
- Small Business
- Mid Market
- Enterprise
CallMiner Record is popular in Computer & Network Security, Information Technology And Services, and Financial Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on CallMiner Record Use Cases
How efficiently Does CallMiner Record manage your Call Recording?
What Are the key features of CallMiner Record for Helpdesk Management?
What solutions does CallMiner Record provide for Tracking & Monitoring Communications?
How does CallMiner Record address your Engagement Management Challenges?
15+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well CallMiner Record solved their Sales Coaching needs. Cuspera uses 1837 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Frequently Asked Questions(FAQ)
for CallMiner Record
What is CallMiner Record used for?
What are the top features of CallMiner Record?
Who uses CallMiner Record?
What are CallMiner Record alternatives?
Where is CallMiner Record located?
Peers used CallMiner Record for call recording and helpdesk management
CallMiner Record Competitors
CallMiner Record Features
- Low
- Medium
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (44) |
| Analytics | Read Reviews (34) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (44) |
| Analytics | Read Reviews (34) |
Software Failure Risk Guidance
?for CallMiner Record
Overall Risk Meter
Top Failure Risks for CallMiner Record
CallMiner, Inc. News
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.
CallMiner Advances Agentic AI Architecture
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. The new capabilities allow the system to understand complex customer motivations and automate workflows, research, analysis, and content creation through collaborative AI agents.
CallMiner named a Leader in conversation intelligence for contact centers
CallMiner has been recognized as a Leader in conversation intelligence for contact centers, highlighting its advanced AI-driven analytics for customer experience, quality management, compliance, and sales effectiveness. This recognition underscores CallMiners impact in optimizing contact center operations and delivering actionable business insights through its conversation intelligence platform.
CallMiner acquires VOCALLS to scale CX and transform contact center efficiency
CallMiner has acquired VOCALLS to expand its capabilities in customer experience and contact center efficiency. The acquisition aims to enhance CallMiners AI-driven solutions for optimizing agent performance, quality management, compliance, fraud detection, and sales effectiveness, strengthening its position in the conversation intelligence software market.
CallMiner, Inc. Profile
Company Name
CallMiner, Inc.
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
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