CallMiner Record: Use-Cases, Insights and Reviews | 2026 Cuspera

CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests in four languages and recognize 88% of topics in cu...stomer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.
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CallMiner OmniAgent helped Estafeta cut average call handling time by 78%, from 420 seconds to 90 seconds. The AI-powered voicebot, Beatriz, automated millions of customer interactions and enabled ze...ro wait times. Estafeta increased call capacity by 120% and improved customer satisfaction, with 88% of users rating the experience highly. The solution freed up agents to handle complex issues and made it easy to scale new processes. 89% of customers found it easy to get the service they needed.
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CallMiner OmniAgent helped De Vries Group increase debt collection accounts receivables by 362%. The company used AI-driven analytics to improve contact center efficiency. The solution enhanced agent... performance and optimized recovery rates. De Vries Group saw better results in collections with CallMiner's technology.
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CallMiner helped a top American wireless company fix inconsistent customer experiences. Alorica used CallMiner’s AI to analyze every customer call and find what made some agents more successful. The ...AI showed that empathy in conversations led to higher satisfaction. After using empathy-focused coaching, eNPS scores rose from 60 to 80 in less than a month. 4.7% of agents became top performers in just one quarter. The company now uses real-time AI insights to improve every customer interaction.
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Gant Travel used CallMiner to monitor 100% of its call center interactions. Before, they could only review 2% of calls and had low accuracy in agent dispositions. With CallMiner, disposition accuracy... rose to over 80% and feedback frequency increased by 400%. The solution automated QA, reduced supervisor workload, and helped cut customer hold times to about seven minutes during COVID-19. Gant Travel also freed up over 100 agent hours in the first month by optimizing call drivers and IVR.
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CallMiner helped Inizio Engage analyze 100% of customer interactions in their contact center. Before, manual QA reviews covered less than 3% of calls, leading to inconsistent scores and missed insigh...ts. With CallMiner, Inizio Engage improved quality monitoring, agent well-being, and patient satisfaction. The platform enabled objective scoring, better coaching, and recognition for agents. Inizio Engage now uses agent health metrics to support mental health and is scaling conversation intelligence across the organization.
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