Toky Overview
This is a summary of the comprehensive capabilities and benefits of Toky based on over 1724 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Toky, Dialpad Ai Contact Center, CloudTalk, Smart PBX, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Toky is right for your needs? Our Cuspera AI engine can evaluate how Toky fits your specific business needs, industry, and context. Get your personalized assessment report today.
Toky supports business activities such as:
- Call Recording
- Helpdesk Management
- Communication Management
- Contact List Management
- Call Transcription
Toky can help you with many business goals, such as Increase Sales & Revenue, Improve Internal Communications, Acquire Customers, Enhance Customer Relationships, Improve Digital And Social Presence, etc. It can help manage these activities if you use Phone Calls Text SMS and E-Mail for these needs. As a solution, Toky's capabilities include Recording, Personalization, Alerts: Popups & Notifications, etc.
Toky Financial Services Vertical is its biggest customer base.
Reviews
"It's the easiest way to set up your own call center with local numbers, IVR, etc. You can have, in an hour or so, a top tier call center platform. " - Gonzalo B
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Toky solved their Contact Center Software needs. Cuspera uses 1724 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Increase Sales & Revenue and Improve Internal Communications are the most popular business priorities peers achieved using Toky.
Use Cases
Peers recommend Call Recording , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Toky.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls and Text SMS |
4.86/5 ★ |
"...With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business communications needs will be taken care of...." Peer review |
| Helpdesk Management with Phone Calls |
4.95/5 ★ |
"...Improve the productivity and collaboration of your call center team by creating standard audios that can be used consistently by all your agents. ..." Voicemail drop |
| Communication Management with Phone Calls, Text SMS and E-Mail |
4.27/5 ★ |
"...You can easily track calling statistics of your sales department...." Peer review by Vladislavs V., CEO |
| sending & publishing communications |
4.18/5 ★ |
"...What type of messages can I send using WhatsApp Business API?..." WhatsApp Business Solution for your call center and business phone system |
| tracking & monitoring communications |
4.23/5 ★ |
"...In addition to increasing the number of calls per agent and reducing dialing mistakes, you can also use call monitoring to review the quality of the sales process or support your team with important customers. ..." Power dialer for efficient sales calls |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls and Text SMS |
4.86/5 ★ |
"...With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business communications needs will be taken care of...." Peer review |
|
| Helpdesk Management with Phone Calls |
4.95/5 ★ |
"...Improve the productivity and collaboration of your call center team by creating standard audios that can be used consistently by all your agents. ..." Voicemail drop |
|
| Communication Management with Phone Calls, Text SMS and E-Mail |
4.27/5 ★ |
"...You can easily track calling statistics of your sales department...." Peer review by Vladislavs V., CEO |
|
| sending & publishing communications |
4.27/5 ★ |
| tracking & monitoring communications |
4.27/5 ★ |
20+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1724 insights from peers and experts to help you assess how these Toky use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It's the easiest way to set up your own call center with local numbers, IVR, etc. You can have, in an hour or so, a top tier call center platform. Testimonial By Gonzalo B |
|
|
We needed to urgently set up a COVID-19 Volunteer helpline for the vulnerable and elderly in Wilton. Within 2 days we had implemented Toky, recruited and trained 24 call centre volunteers and gone live. The experience with Toky was totally fantastic. I made a host of support calls during setup (I a...m not an IT geek) - they were very patient and responded clearly and successfully to every question. They were flexible on billing too. Everything worked perfectly. The Volunteer call centre is now up and running and working like a dream. |
|
|
We are incredibly happy with Toky. We have tried so many VOIP providers and none come close to Toky in terms of speed of setup. Within 10 minutes we had a viable phone solution, and we were customers. Testimonial By Adrian G |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Gonzalo B Manager |
It's the easiest way to set up your own call center with local numbers, IVR, etc. You can have, in an hour or so, a top tier call center platform. Testimonial By Gonzalo B |
|
Steve M Town Clerk & RFO |
We needed to urgently set up a COVID-19 Volunteer helpline for the vulnerable and elderly in Wilton. Within 2 days we had implemented Toky, recruited and trained 24 call centre volunteers and gone live. The experience with Toky was totally fantastic. I made a host of support calls during setup (I a...m not an IT geek) - they were very patient and responded clearly and successfully to every question. They were flexible on billing too. Everything worked perfectly. The Volunteer call centre is now up and running and working like a dream. |
|
Adrian G Head of Operations |
We are incredibly happy with Toky. We have tried so many VOIP providers and none come close to Toky in terms of speed of setup. Within 10 minutes we had a viable phone solution, and we were customers. Testimonial By Adrian G |
Frequently Asked Questions(FAQ)
for Toky
What is Toky used for?
What are the top features of Toky?
Who uses Toky?
What are Toky alternatives?
Where is Toky located?
Popular Business Setting
for Toky
Top Industries
- Financial Services
- Information Technology and Services
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Toky to Increase sales & revenue and Improve internal communications
Toky Alternatives
Peer and Expert Opinion on Features
for Toky
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (140) |
| Personalization | Read Reviews (25) |
| Alerts: popups & Notifications | Read Reviews (22) |
| Dashboard | Read Reviews (21) |
| Ticketing | Read Reviews (21) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (140) |
| Personalization | Read Reviews (25) |
| Alerts: popups & Notifications | Read Reviews (22) |
| Dashboard | Read Reviews (21) |
| Ticketing | Read Reviews (21) |
IT and Other Capabilities
for Toky
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (178) |
| Data Import | Read Reviews (211) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (178) |
| Data Import | Read Reviews (211) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (81) |
| Email Support | Read Reviews (16) |
| Chat Support | Read Reviews (16) |
| 24/7 Support | Read Reviews (211) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (81) |
| Email Support | Read Reviews (16) |
| Chat Support | Read Reviews (16) |
| 24/7 Support | Read Reviews (211) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Custom Reports | Read Reviews (88) |
| Analytics | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Custom Reports | Read Reviews (88) |
| Analytics | Read Reviews (6) |
Software Failure Risk Guidance
?for Toky
Overall Risk Meter
Top Failure Risks for Toky
Vendor Profile Details
Company Name
Toky
Company Website
https://toky.co/enHQ Location
530 Lytton Ave 2nd Floor, Palo Alto, CA 94301, US
Employees
11-50
Social
Financials
SEED
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