Observe.AI Overview
This is a summary of the comprehensive capabilities and benefits of Observe.AI based on over 113 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Observe.AI, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Observe.AI is right for your needs? Our Cuspera AI engine can evaluate how Observe.AI fits your specific business needs, industry, and context. Get your personalized assessment report today.
Observe.AI supports business activities such as:
- Coaching
- Tracking & Monitoring Communications
- Measuring Customer Satisfaction
- Training & Onboarding
- Engagement Management
Observe.AI can help you with many business goals, such as Enhance Customer Relationships, Improve Efficiency, Improve ROI, Acquire Customers, and Scale Best Practices. It can help manage these activities if you use Phone Calls for these needs.
Reviews
"...Improve CX by transcribing, analyzing, and evaluating 100% of calls with high accuracy for more impactful coaching and compliance monitoring. ..." Agent Enablement Powered by Voice AI
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Observe.AI solved their Sales Performance Management needs. Cuspera uses 113 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities peers achieved using Observe.AI.
Use Cases
Peers recommend Coaching , Tracking & Monitoring Communications , Measuring Customer Satisfaction , as the business use cases that they have been most satisfied while using Observe.AI.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Coaching with Phone Calls |
4.84/5 ★ |
"...Improve CX by transcribing, analyzing, and evaluating 100% of calls with high accuracy for more impactful coaching and compliance monitoring. ..." Agent Enablement Powered by Voice AI |
| Tracking & Monitoring Communications with Phone Calls |
4.34/5 ★ |
"...With Observe.AI, support teams improve call quality, monitor compliance, and coach agents into top performers...." Peer review from Observe.AI |
| Measuring Customer Satisfaction |
4.03/5 ★ |
"...40 increase in conversion rate 5 increase in CSAT 87 increase in QA Efficiency ..." Customer Stories |
| PEER EXPERIENCES | |
|---|---|
| Coaching with Phone Calls |
4.84/5 ★ |
"...Improve CX by transcribing, analyzing, and evaluating 100% of calls with high accuracy for more impactful coaching and compliance monitoring. ..." Agent Enablement Powered by Voice AI |
|
| Tracking & Monitoring Communications with Phone Calls |
4.34/5 ★ |
"...With Observe.AI, support teams improve call quality, monitor compliance, and coach agents into top performers...." Peer review from Observe.AI |
|
| Measuring Customer Satisfaction |
4.03/5 ★ |
"...40 increase in conversion rate 5 increase in CSAT 87 increase in QA Efficiency ..." Customer Stories |
|
5+ more Business Use Cases
Our AI advisor, Wyz, harnessed 113 insights from peers and experts to help you assess how these Observe.AI use cases fit your Sales Performance Management needs.
Peers used Observe.AI to Enhance customer relationships and Improve efficiency
IT and Other Capabilities
for Observe.AI
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (2) |
| Data Export | Read Reviews (1) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (2) |
| Data Export | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (12) |
| Phone Support | Read Reviews (7) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (12) |
| Phone Support | Read Reviews (7) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (34) |
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (34) |
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (2) |
Software Failure Risk Guidance
?for Observe.AI
Top Failure Risks for Observe.AI
Vendor Profile Details
Company Name
Observe.AI
Company Website
https://www.observe.ai/HQ Location
595 Market Street, Suite #1130, San Francisco, CA 94105
Employees
51-100
Social
Financials
SERIES A
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