3CLogic Cloud Call Center Overview

3CLogic's enterprise contact center solutions enhance agent productivity and reduce operational costs. Customer experience journeys are optimized using purpose-built technology.

Use Cases

Customers recommend Helpdesk Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using 3CLogic Cloud Call Center.

Other use cases:

  • Engaging And Following Up
  • Contact List Management
  • Coaching
  • Training & Onboarding
  • Conversion Management
  • Outbound Marketing
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Improve Digital And Social Presence and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using 3CLogic Cloud Call Center.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
See all business priorities See less business priorities

3CLogic Cloud Call Center Use-Cases and Business Priorities: Customer Satisfaction Data

3CLogic Cloud Call Center works with different mediums / channels such as Phone Calls. and Omnichannel.

3CLogic Cloud Call Center's features include Dashboard, and Recording. and 3CLogic Cloud Call Center support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also 3CLogic Cloud Call Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We have been able to contact our clients very quickly due to 3CLogic's integration with our CRM...." Peer review by Administrator

3CLogic Cloud Call Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 3CLogic Cloud Call Center

Top Industries

  • Information Technology and Services
  • Consumer Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Enterprise
  • Mid Market

3CLogic Cloud Call Center is popular in Information Technology And Services, Consumer Services, and Marketing And Advertising and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on 3CLogic Cloud Call Center Use Cases

How efficiently Does 3CLogic Cloud Call Center manage your Helpdesk Management?

7+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well 3CLogic Cloud Call Center solved their Contact Center Software needs. Cuspera uses 228 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Government Administration

CASE STUDY State of Delaware

The State of Delaware faced a 188% increase in call volume and struggled with manual tasks and siloed systems. They used 3CLogic’s voice workflows integrated with ServiceNow to automate tasks, enable... voice self-service, and improve data management. This helped them handle calls more efficiently and improve service to citizens. They saved over 650 hours of manual work in six months. They also reduced inbound citizen call handle time by 83%.

Read more →
Hospital & Health Care

CASE STUDY Major Healthcare Provider

A major healthcare provider faced high call volumes and disconnected systems. This caused slow service, more manual work, and higher costs. They used 3CLogic’s contact center solutions with ServiceNo...w to create a single workspace. This made their team more efficient and improved service quality. As a result, they cut annual operating costs by $2 million and reduced average call wait time from 14 minutes to 44 seconds.

Read more →
Hospital & Health Care

CASE STUDY Wellstar Health

Wellstar Health had slow, manual processes and could not keep up with growing support needs. They used 3CLogic's ServiceNow voice solution to automate workflows and reporting. The new system saved 25...0 staffing hours each month. Agent wrap-up time dropped by 55%. Agent idle time went down by 58%. Administrative escalation audits were reduced by 75%. The solution helped Wellstar Health improve service desk efficiency and save costs.

Read more →
Government Administration

CASE STUDY State of South Dakota

The State of South Dakota faced problems with remote work, disconnected systems, and high call volumes. Their agents could not easily access information or work from home. They used 3CLogic’s voice A...I and integrated it with ServiceNow. This let them centralize citizen data and manage calls better. Staff could now work remotely and access call records easily. The new system improved service for citizens and gave the team more control.

Read more →
Information Technology and Services

CASE STUDY Solugenix

Solugenix had too much manual work and poor reporting in their service desk. Their old phone system did not work well with ServiceNow and was hard to scale. They used 3CLogic’s voice solutions to add... voice self-service, smart routing, and automation. This made reporting better and reduced manual work. They cut talk time by 6,000 minutes per month, redirected 20% of password resets to SMS, and cut vendor escalation response time by 78%. They also saved 4 minutes per incident and got rid of 45,000 emails in a year.

Read more →
Hospital & Health Care

CASE STUDY Cleveland Clinic

Cleveland Clinic had trouble managing calls and reporting because their phone system was separate from ServiceNow. They could not easily change call workflows or prioritize urgent requests. They used... 3CLogic’s cloud contact center solution, which works with ServiceNow. Now, their team can manage calls and workflows without outside help. First Call Resolution improved from less than 60% to over 86%. This made things better for both patients and employees.

Read more →
lightning

Peers used 3CLogic Cloud Call Center for helpdesk management and social media analytics

3CLogic Cloud Call Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.66/5 ★

Read Reviews (8)
Custom Reports

2.92/5 ★

Read Reviews (24)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.66/5 ★

Read Reviews (8)
Custom Reports

2.92/5 ★

Read Reviews (24)

Software Failure Risk Guidance

?

for 3CLogic Cloud Call Center

Overall Risk Meter

Low Medium High

Top Failure Risks for 3CLogic Cloud Call Center

3CLogic. News

Product

3CLogic Partners with NewRocket

3CLogic has launched its Voice AI Hub, a new solution designed to simplify the deployment of virtual agents. The platform enables businesses to integrate advanced voice automation into their customer service operations, improving efficiency and enhancing customer experiences. This release targets organizations seeking scalable voice AI solutions for contact centers.

Read more →
Partnership

3CLogic and NewRocket Forge Strategic Partnership to Deliver Seamless Contact Center Solutions for Financial Services with ServiceNow

3CLogic and NewRocket have formed a strategic partnership to deliver integrated contact center solutions for financial services organizations using ServiceNow. This collaboration aims to enhance customer engagement and streamline operations by combining 3CLogics contact center technology with NewRockets ServiceNow expertise.

Read more →
Partnership

3CLogic and NewRocket Forge Strategic Partnership to Deliver Seamless Contact Center Solutions for Financial Services with ServiceNow

3CLogic and NewRocket have formed a strategic partnership to deliver integrated contact center solutions for financial services organizations, leveraging ServiceNow capabilities to enhance customer engagement and streamline operations.

Read more →
Partnership

3CLogic Announces New Voice AI Hub to Streamline Deployment of Virtual Agents

3CLogic and ServiceNow have expanded their partnership to launch an AI-powered unified contact center solution. This collaboration aims to transform contact center operations by integrating advanced artificial intelligence with ServiceNows workflow automation. The joint solution targets enterprises seeking to enhance customer service efficiency and streamline omnichannel communications.

Read more →

3CLogic. Profile

Company Name

3CLogic.

Company Website

https://www.3clogic.com/

HQ Location

3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B