3CLogic Cloud Call Center Overview

3CLogic's enterprise contact center solutions enhance agent productivity and reduce operational costs. Customer experience journeys are optimized using purpose-built technology.

Use Cases

Customers recommend Helpdesk Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using 3CLogic Cloud Call Center.

Other use cases:

  • Engaging And Following Up
  • Contact List Management
  • Coaching
  • Training & Onboarding
  • Conversion Management
  • Outbound Marketing
  • Knowledge Management
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Business Priorities

Improve Digital And Social Presence and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using 3CLogic Cloud Call Center.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
See all business priorities See less business priorities

3CLogic Cloud Call Center Use-Cases and Business Priorities: Customer Satisfaction Data

3CLogic Cloud Call Center works with different mediums / channels such as Phone Calls. and Omnichannel.

3CLogic Cloud Call Center's features include Dashboard, and Recording. and 3CLogic Cloud Call Center support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also 3CLogic Cloud Call Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...3cLogic is an all encompassing dialer that will cover all of your call center needs, there customer support team is AMAZING!!!!..." Peer review by Joseph C, Call Center Manager, Oil & Energy

3CLogic Cloud Call Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 3CLogic Cloud Call Center

Top Industries

  • Information Technology and Services
  • Consumer Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Enterprise
  • Mid Market

3CLogic Cloud Call Center is popular in Information Technology And Services, Consumer Services, and Marketing And Advertising and is widely used by Small Business, Enterprise, and Mid Market.

3CLogic Cloud Call Center Customer wins, Customer success stories, Case studies

Why is 3CLogic Cloud Call Center the best choice for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well 3CLogic Cloud Call Center solved their Contact Center Software needs. Cuspera uses 228 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Global Hospitality Leader Adopts 3CLogics AI-Powered Contact Center for ServiceNow Modernization

A major global hospitality and luxury resort group has deployed 3CLogics AI-powered contact center platform to modernize its IT service desk and strengthen its ServiceNow integration. The adoption ai...ms to improve customer experience and streamline service operations for the hospitality leader.

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Global Hospitality Leader Selects 3CLogic to Enhance Existing ServiceNow Investment and Transform IT Service Desk Operations - Macau Business

A major global hospitality and luxury resort group has chosen 3CLogics AI-powered contact center platform to modernize its IT service desk. By integrating 3CLogic with ServiceNow, the company will un...ify voice, digital channels, and AI-driven workflows, replacing legacy on-premise systems. This deployment aims to eliminate data silos, boost agent efficiency, and deliver faster, more responsive IT support across its worldwide operations.

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Swiss Railways (SBB) - Transportation

3CLogic’s Voice AI and Contact Center solutions helped Swiss Railways (SBB) connect their voice processes with ServiceNow CSM. SBB faced challenges with a third-party on-premise contact center and di...sconnected systems. 3CLogic enabled seamless integration, improved self-service, and automation. SBB saw a 70% reduction in average wait times and 90% call automation during rail service disruptions. The solution unified agent experience and simplified daily operations.

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Second Harvest Heartland - Non Profit Organization Management

Second Harvest Heartland improved its call center with ServiceNow and 3CLogic. They now return calls 74% faster. In the first month, they handled almost 2,000 calls. By month three, they supported ov...er 8,000 neighbors. The new system helps them provide better support in seven languages.

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North Mississippi Health Services - Hospital & Health Care

North Mississippi Health Services had trouble with its IT service desk. Staff had to switch between systems to find caller data and solve problems. This made work slow and hard. They used 3CLogic’s C...CaaS with ServiceNow ITSM to bring everything together. This made work easier and faster. Call abandonment rates dropped by 56%. The team could help people better and faster.

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Cleveland Clinic - Hospital & Health Care

Cleveland Clinic had trouble managing calls and reporting because their phone system was separate from ServiceNow. They could not easily change call workflows or prioritize urgent requests. They used... 3CLogic’s cloud contact center solution, which works with ServiceNow. Now, their team can manage calls and workflows without outside help. First Call Resolution improved from less than 60% to over 86%. This made things better for both patients and employees.

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lightning

Peers used 3CLogic Cloud Call Center for helpdesk management and social media analytics

3CLogic Cloud Call Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.66/5 ★

Read Reviews (8)
Custom Reports

2.92/5 ★

Read Reviews (24)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.66/5 ★

Read Reviews (8)
Custom Reports

2.92/5 ★

Read Reviews (24)

Software Failure Risk Guidance

?

for 3CLogic Cloud Call Center

Overall Risk Meter

Low Medium High

Top Failure Risks for 3CLogic Cloud Call Center

3CLogic. News

Partnership

3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow

3CLogic and ServiceNow have formed a partnership to enhance voice-enabled customer service using AI. This collaboration integrates 3CLogic's contact center solutions with ServiceNow's AI Voice Agents, aiming to streamline operations and improve customer experiences. The solution, available in February 2026, will offer features like intelligent call transfers and integrated reporting, enhancing ServiceNow's CRM and IT workflows.

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Partnership

3CLogic selected by Astreya to revolutionize IT

3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a modern, conversational alternative to email, improving operational efficiency, and reducing costs. The integration will unify digital channels, automate responses, and optimize agent performance through AI-driven insights.

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Partnership

3CLogic selected by Astreya to revolutionize IT Managed Services with ...

3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a unified customer experience, improving operational efficiency, and enabling real-time transcription and AI-driven insights. The collaboration will empower Astreya's service desk teams and reduce operating costs, with plans to expand these capabilities across additional divisions.

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Product

3CLogic Partners with NewRocket

3CLogic has launched its Voice AI Hub, a new solution designed to simplify the deployment of virtual agents. The platform enables businesses to integrate advanced voice automation into their customer service operations, improving efficiency and enhancing customer experiences. This release targets organizations seeking scalable voice AI solutions for contact centers.

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3CLogic. Profile

Company Name

3CLogic.

Company Website

https://www.3clogic.com/

HQ Location

3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US

Employees

101-250

Social

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Financials

SERIES B