3CLogic Cloud Call Center Overview

3CLogic's enterprise contact center solutions enhance agent productivity and reduce operational costs. Customer experience journeys are optimized using purpose-built technology.

Use Cases

Customers recommend Helpdesk Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using 3CLogic Cloud Call Center.

Other use cases:

  • Engaging And Following Up
  • Contact List Management
  • Coaching
  • Training & Onboarding
  • Conversion Management
  • Outbound Marketing
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Improve Digital And Social Presence and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using 3CLogic Cloud Call Center.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
See all business priorities See less business priorities

3CLogic Cloud Call Center Use-Cases and Business Priorities: Customer Satisfaction Data

3CLogic Cloud Call Center works with different mediums / channels such as Phone Calls. and Omnichannel.

3CLogic Cloud Call Center's features include Dashboard, and Recording. and 3CLogic Cloud Call Center support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also 3CLogic Cloud Call Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We needed an actual Call Center System to give us more flexibility with what we could do and true metrics to analyze and learn what we needed to do better...." Peer review by Corey B, Our Experience Has Been Exceptional So Far

Peer review evidence (same sources as the product rating summary)

"...Reporting on call outcomes greatly helps us understand what is working, and what isn't...." Peer review by Administrator
"...The solution also includes omnichannel communication through voice and digital channel presence, call- and screen-recording, dynamic scripting, text-to-speech, as well as customizable, consolidated dashboards, reporting, and analytics...." Peer review
"...Call & Screen Recording and Playback...." Let Contact Center Technology Work for You

3CLogic Cloud Call Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 3CLogic Cloud Call Center

Top Industries

  • Information Technology and Services
  • Consumer Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Enterprise
  • Mid Market

3CLogic Cloud Call Center is popular in Information Technology And Services, Consumer Services, and Marketing And Advertising and is widely used by Small Business, Enterprise, and Mid Market.

3CLogic Cloud Call Center Customer wins, Customer success stories, Case studies

Why is 3CLogic Cloud Call Center the best choice for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well 3CLogic Cloud Call Center solved their Contact Center Software needs. Cuspera uses 228 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

3CLogic Chosen by Apex Systems to Enhance ServiceNow-Driven Managed Services

Apex Systems has selected 3CLogic's Voice AI platform to enhance its ServiceNow-driven managed services. This deployment will integrate advanced features like personalized call routing, real-time cal...l transcription, and SMS automation, all integrated with ServiceNow. The collaboration builds on a 2025 strategic partnership between 3CLogic and GlideFast Consulting, part of Apex Systems, to deliver AI-driven contact center solutions.

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Major Beauty Retailer Modernizes HR Service Delivery With 3CLogic Voice ...

A major beauty retailer has chosen 3CLogic's AI-powered contact center solution to enhance its HR service delivery. The integration with ServiceNow HRSD aims to modernize support for employees, offer...ing hands-free voice support, SMS communication, and real-time HR ticket updates. This deployment will initially focus on HR but plans to extend to IT service desks in 2026.

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Swiss Railways (SBB) - Transportation - Very Large

Bern, Switzerland

3CLogic’s Voice AI and Contact Center solutions helped Swiss Railways (SBB) cut average wait times by 70%. SBB integrated 3CLogic with ServiceNow CSM, automating 90% of calls during rail disruptions.... Agents now work from a single workspace, boosting productivity and reducing errors. SBB manages its contact center without third-party help, saving costs and speeding up innovation. Enhanced reporting gives SBB faster insights for better customer service.

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daa - Transportation - Large

Dublin, Ireland

daa used 3CLogic’s AI Contact Center with ServiceNow to unify customer service at Dublin and Cork airports. Agents now access all customer data in one place, speeding up resolution times. The new sys...tem cut manual work and improved first-call resolution. Customers get proactive updates and faster help. Centralized dashboards give leaders real-time insights. The airport team can update IVRs instantly, making service more agile.

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Cleveland Clinic - Hospital & Health Care - Very Large

Cleveland, USA

3CLogic integrated its cloud contact center with ServiceNow for Cleveland Clinic. The clinic faced siloed phone systems, slow reporting, and trouble prioritizing urgent calls. With 3CLogic, first cal...l resolution jumped from under 60% to over 86%. More than 20% of calls now use voice self-service. Monthly reporting time dropped by 98%. Patient and employee experiences improved with faster, more personalized service.

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State of Delaware - Government Administration - Medium

Dover, USA

3CLogic voice workflows helped the State of Delaware handle a 188% surge in call volume. The Division of Unemployment Insurance integrated 3CLogic with ServiceNow to automate tasks and route calls sm...artly. This reduced inbound citizen call handle time by 83%. The team saved over 650 hours of manual work in six months. Call center capacity increased sixfold, improving citizen service quality.

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lightning

Peers used 3CLogic Cloud Call Center for helpdesk management and social media analytics

3CLogic Cloud Call Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.66/5 ★

Read Reviews (8)
Custom Reports

2.92/5 ★

Read Reviews (24)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.66/5 ★

Read Reviews (8)
Custom Reports

2.92/5 ★

Read Reviews (24)

Software Failure Risk Guidance

?

for 3CLogic Cloud Call Center

Overall Risk Meter

Low Medium High

Top Failure Risks for 3CLogic Cloud Call Center

3CLogic. News

Product

Astreya Expands AI-First Service Desk with 3CLogic Integration ...

3CLogic has integrated its voice AI and contact center platform with Astreya's AI-first service desk, enhancing real-time voice interactions and AI-driven insights for enterprise IT operations. This integration aligns with ServiceNow's AI roadmap, providing a unified interface for voice and digital interactions, improving service desk productivity and outcomes.

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Product

Integrate voice assistant with 3CLogic

3CLogic integrates its voice assistant capabilities with ServiceNow's platform, enhancing customer engagement through seamless AI integration. This collaboration enables businesses to leverage AI-powered voice interactions within their workflows, improving efficiency and user experience.

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Product

3CLogic Accelerates Enterprise ROI with New Outbound Voice AI Agents ...

3CLogic has expanded its Voice AI Hub with new Outbound Voice AI agents, AI agent evaluations, and multimodal AI capabilities. These innovations aim to enhance enterprise ROI by transitioning from AI experimentation to practical deployment. The new features focus on proactive engagement, visual precision in voice channels, and transparent governance of AI performance, offering significant advantages for CRM and service management platforms.

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Product

3CLogic Accelerates Enterprise ROI with New Outbound Voice AI Agents, Multimodal Voice AI Capabilities, and Automated AI Agent Evaluations

3CLogic has expanded its Voice AI Hub with new Outbound Voice AI agents, multimodal capabilities, and automated AI agent evaluations. These innovations aim to enhance enterprise ROI by shifting from reactive to proactive service resolutions. The enhancements include interactive appointment management, intelligent outreach, and multimodal interactions, improving CRM and IT service management workflows. The AI Agent Evaluator provides automated quality assessments, ensuring governance and performance transparency.

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3CLogic. Profile

Company Name

3CLogic.

Company Website

https://www.3clogic.com/

HQ Location

3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B