3CLogic Cloud Call Center Overview
This is a summary of the comprehensive capabilities and benefits of 3CLogic Cloud Call Center based on over 228 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
3CLogic Cloud Call Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if 3CLogic Cloud Call Center is right for your needs? Our Cuspera AI engine can evaluate how 3CLogic Cloud Call Center fits your specific business needs, industry, and context. Get your personalized assessment report today.
3CLogic Cloud Call Center supports business activities such as:
- Helpdesk Management
- Social Media Analytics
- Call Recording
- Engaging And Following Up
- Contact List Management
3CLogic Cloud Call Center can help you with many business goals, such as Improve Digital And Social Presence, Increase Sales & Revenue, Improve Internal Communications, and Acquire Customers. It can help manage these activities if you use Phone Calls and Omnichannel for these needs. As a solution, 3CLogic Cloud Call Center's capabilities include Dashboard, and Recording.
3CLogic Cloud Call Center Information Technology and Services Vertical is its biggest customer base.
Reviews
"...I was brought in as a consultant to lead the selection and implementation of a call center solution for a multi-location healthcare group...." Peer review by Consultant
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well 3CLogic Cloud Call Center solved their Contact Center Software needs. Cuspera uses 228 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Digital And Social Presence and Increase Sales & Revenue are the most popular business priorities peers achieved using 3CLogic Cloud Call Center.
Use Cases
Peers recommend Helpdesk Management , Social Media Analytics , Call Recording , as the business use cases that they have been most satisfied while using 3CLogic Cloud Call Center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
3.72/5 ★ |
"...I was brought in as a consultant to lead the selection and implementation of a call center solution for a multi-location healthcare group...." Peer review by Consultant |
| Social Media Analytics with Omnichannel and Phone Calls |
4.84/5 ★ |
"...The solution also includes omnichannel communication through voice and digital channel presence, call- and screen-recording, dynamic scripting, text-to-speech, as well as customizable, consolidated dashboards, reporting, and analytics...." Peer review |
| Call Recording with Phone Calls |
4.09/5 ★ |
"...Call & Screen Recording and Playback...." Let Contact Center Technology Work for You |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
3.72/5 ★ |
"...I was brought in as a consultant to lead the selection and implementation of a call center solution for a multi-location healthcare group...." Peer review by Consultant |
|
| Social Media Analytics with Omnichannel and Phone Calls |
4.84/5 ★ |
"...The solution also includes omnichannel communication through voice and digital channel presence, call- and screen-recording, dynamic scripting, text-to-speech, as well as customizable, consolidated dashboards, reporting, and analytics...." Peer review |
|
| Call Recording with Phone Calls |
4.09/5 ★ |
"...Call & Screen Recording and Playback...." Let Contact Center Technology Work for You |
|
7+ more Business Use Cases
Our AI advisor, Wyz, harnessed 228 insights from peers and experts to help you assess how these 3CLogic Cloud Call Center use cases fit your Contact Center Software needs.
Popular Business Setting
for 3CLogic Cloud Call Center
Top Industries
- Information Technology and Services
- Consumer Services
- Marketing and Advertising
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used 3CLogic Cloud Call Center to Improve digital and social presence and Increase sales & revenue
Peer and Expert Opinion on Features
for 3CLogic Cloud Call Center
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (12) |
| Recording | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (12) |
| Recording | Read Reviews (11) |
IT and Other Capabilities
for 3CLogic Cloud Call Center
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (28) |
| Data Export | Read Reviews (19) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (28) |
| Data Export | Read Reviews (19) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (43) |
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (7) |
| Email Support | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (43) |
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (7) |
| Email Support | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (24) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (24) |
Software Failure Risk Guidance
?for 3CLogic Cloud Call Center
Overall Risk Meter
Top Failure Risks for 3CLogic Cloud Call Center
Vendor Profile Details
Company Name
3CLogic
Company Website
https://www.3clogic.com/HQ Location
3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US
Employees
101-250
Social
Financials
SERIES B
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