3CLogic Cloud Call Center Overview

3CLogic's enterprise contact center solutions enhance agent productivity and reduce operational costs. Customer experience journeys are optimized using purpose-built technology.

Use Cases

Customers recommend Helpdesk Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using 3CLogic Cloud Call Center.

Other use cases:

  • Engaging And Following Up
  • Contact List Management
  • Coaching
  • Training & Onboarding
  • Conversion Management
  • Outbound Marketing
  • Knowledge Management
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Business Priorities

Improve Digital And Social Presence and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using 3CLogic Cloud Call Center.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
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3CLogic Cloud Call Center Use-Cases and Business Priorities: Customer Satisfaction Data

3CLogic Cloud Call Center works with different mediums / channels such as Phone Calls, and Omnichannel,

3CLogic Cloud Call Center's features include Dashboard, and Recording.

Reviews

"...Reporting on call outcomes greatly helps us understand what is working, and what isn't...." Peer review by Administrator

3CLogic Cloud Call Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 3CLogic Cloud Call Center

Top Industries

  • Information Technology and Services
  • Consumer Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Enterprise
  • Mid Market

3CLogic Cloud Call Center is popular in Information Technology And Services, Consumer Services, and Marketing And Advertising and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on 3CLogic Cloud Call Center Use Cases

What solutions does 3CLogic Cloud Call Center provide for Helpdesk Management?

Cloud Call Center Helpdesk Management from 3CLogic provides a comprehensive call center solution that enhances efficiency and customer engagement. The platform offers features such as automated call routing, detailed reporting, and integration with CRM systems. The system's functionality is limited by the availability of online support resources.
"...3CLogic is making this transition easy for us and being thorough and deliberate every step of the way as we grow through this evolution in our call centers...." Peer review by Aaron A, IT Director

7+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well 3CLogic Cloud Call Center solved their Contact Center Software needs. Cuspera uses 228 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

lightning

Peers used 3CLogic Cloud Call Center for helpdesk management and social media analytics

3CLogic Cloud Call Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.66/5

Read Reviews (8)
Custom Reports

2.92/5

Read Reviews (24)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.66/5

Read Reviews (8)
Custom Reports

2.92/5

Read Reviews (24)

Software Failure Risk Guidance

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for 3CLogic Cloud Call Center

Overall Risk Meter

Low Medium High

Top Failure Risks for 3CLogic Cloud Call Center

3CLogic News

3CLogic Expands Globally, ServiceNow CCaaS Chosen by UK IT Firm | MarTech Cube

3CLogic, the leading AI and contact center solution for ServiceNow ®, today announced its selection by one of the UK's leading managed service ...

11 Jul 2024 - source

3CLogic Profile

Company Name

3CLogic

Company Website

https://www.3clogic.com/

HQ Location

3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US

Employees

101-250

Social

Financials

SERIES B