Callminer Eureka Analyze Overview
This is a summary of the comprehensive capabilities and benefits of Callminer Eureka Analyze based on over 119 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Callminer Eureka Analyze, belong to a category of solutions that help Sales Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Callminer Eureka Analyze is right for your needs? Our Cuspera AI engine can evaluate how Callminer Eureka Analyze fits your specific business needs, industry, and context. Get your personalized assessment report today.
Callminer Eureka Analyze supports business activities such as:
- Engagement Management
- Coaching
- Contract Management
- Competitive Intelligence
- Funnel Analysis
Callminer Eureka Analyze can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Scale Best Practices, and Improve Efficiency. It can help manage these activities if you use Omnichannel E-Mail and Phone Calls for these needs.
Callminer Eureka Analyze Non-Profit Organization Management Vertical is its biggest customer base.
Reviews
"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. " - Kelly Seis
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Analyze solved their Sales Analytics needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Analytics needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Callminer Eureka Analyze.
Use Cases
Peers recommend Engagement Management , Coaching , Contract Management , as the business use cases that they have been most satisfied while using Callminer Eureka Analyze.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Omnichannel and E-Mail |
4.36/5 ★ |
"...Leverage AI-driven search suggestions to enhance search, category building, and alerts enabling insight and action across omnichannel customer interactions. ..." Customer Conversation Analysis |
| engaging and following up |
4.09/5 ★ |
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct |
| Coaching with Phone Calls |
4.16/5 ★ |
"...Dialog Direct also wanted to improve how many of its process steps are followed on each call (process adherence) and how well agents put the coaching and training they received into practice, which it calls coaching adherence...." Case Study Dialog Direct |
| Contract Management |
3.71/5 ★ |
"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Omnichannel and E-Mail |
4.36/5 ★ |
"...Leverage AI-driven search suggestions to enhance search, category building, and alerts enabling insight and action across omnichannel customer interactions. ..." Customer Conversation Analysis |
|
| engaging and following up |
4.36/5 ★ |
| Coaching with Phone Calls |
4.16/5 ★ |
"...Dialog Direct also wanted to improve how many of its process steps are followed on each call (process adherence) and how well agents put the coaching and training they received into practice, which it calls coaching adherence...." Case Study Dialog Direct |
|
| Contract Management |
3.71/5 ★ |
"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct |
|
9+ more Business Use Cases
Our AI advisor, Wyz, harnessed 119 insights from peers and experts to help you assess how these Callminer Eureka Analyze use cases fit your Sales Analytics needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
|
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
|
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study VivintRead More |
|
|
Case Study Exeter financeRead More |
|
|
Case Study MTMRead More |
Popular Business Setting
for Callminer Eureka Analyze
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Hospital & Health Care
Popular in
Peers used Callminer Eureka Analyze to Increase sales & revenue and Enhance customer relationships
IT and Other Capabilities
for Callminer Eureka Analyze
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (3) |
| Data Import | Read Reviews (2) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (3) |
| Data Import | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (9) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (9) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (25) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (25) |
Software Failure Risk Guidance
?for Callminer Eureka Analyze
Top Failure Risks for Callminer Eureka Analyze
Vendor Profile Details
Company Name
CallMiner
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
Get a personalised risk report for Callminer Eureka Analyze
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Callminer Eureka Analyze may get in touch with you regarding your request.
Request Custom Quote
CallMiner will get in touch with you regarding your request.