Callminer Eureka Analyze Overview

CallMiner empowers businesses with real-time customer insights through customizable dashboards. Customer conversations are analyzed for actionable intelligence.

Use Cases

Customers recommend Engagement Management, Coaching, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Analyze.

Other use cases:

  • Competitive Intelligence
  • Funnel Analysis
  • Training & Onboarding
  • Lead Engagement
  • Lead Management
  • Sales Call Management
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Analyze.

Other priorities:

  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Callminer Eureka Analyze Use-Cases and Business Priorities: Customer Satisfaction Data

Callminer Eureka Analyze works with different mediums / channels such as Omnichannel. E-Mail. and Phone Calls.

Reviews

"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb!" - Molly Sollie

Callminer Eureka Analyze, Clari, Saleschoice BI, Mediafly Intelligence360 (formerly InsightSquared), iSEEit Opportunity Management, etc., all belong to a category of solutions that help Sales Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Callminer Eureka Analyze

Top Industries

  • Non-Profit Organization Management
  • Consumer Services
  • Hospital & Health Care

Popular in

Callminer Eureka Analyze is popular in Non-Profit Organization Management, Consumer Services, and Hospital & Health Care and is widely used by

Comprehensive Insights on Callminer Eureka Analyze Use Cases

How does Callminer Eureka Analyze address your Engagement Management Challenges?

How efficiently Does Callminer Eureka Analyze manage your Coaching?

How does Callminer Eureka Analyze facilitate Contract Management?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Analyze solved their Sales Analytics needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Analytics needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Callminer Eureka Analyze testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
Callminer Eureka Analyze testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America

We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
Callminer Eureka Analyze testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
CUSTOMERS TESTIMONIALS
Callminer Eureka Analyze testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
Callminer Eureka Analyze testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America

We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
Callminer Eureka Analyze testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek

Case Studies

Information Technology and Services

CASE STUDY Radial

Radial, a global leader in omnichannel commerce, achieved a 20% increase in customer satisfaction and a 10% reduction in average handle time using CallMiner's AI-powered call analytics platform.

Hospital & Health Care

CASE STUDY UPMC Health Plan

CallMiner helped UPMC Health Plan improve agent coaching with conversation intelligence. UPMC wanted to put member experience first. They used CallMiner to analyze agent interactions. This led to bet...ter training and support for agents. UPMC saw improvements in agent performance and business results.

CASE STUDY SiriusXM

SiriusXM uses CallMiner to improve customer satisfaction. They gain insights from customer interactions. This helps in direct marketing and customer care. SiriusXM has 1,001 to 5,000 employees.

Information Technology and Services

CASE STUDY BPO Division of NTT

CallMiner helped the BPO division of NTT improve customer experience with enhanced analytics. NTT is a leader in networks, data centers, cloud, and managed services. The company used CallMiner to boo...st contact center performance. The solution provided AI-driven insights for better agent training and customer interactions. This led to improved customer satisfaction and operational efficiency.

Hospitality

CASE STUDY Holiday Inn Club Vacations

Holiday Inn Club Vacations used CallMiner to improve compliance and call monitoring. They achieved a 4x ROI in the first year. One person now handles 100% of call monitoring. They can identify trends... and respond to customer needs better.

CASE STUDY Radial

Radial used CallMiner to improve customer and employee experience. They replaced surveys with CallMiner to analyze 100% of interactions. This helped them find areas to improve. They used insights to ...make changes across departments. This led to better customer satisfaction and reduced friction.

Video

CallMiner Analyze: Actionable Insight from Customer Engagement

Video Thumbnail
lightning

Peers used Callminer Eureka Analyze for engagement management and coaching

Callminer Eureka Analyze Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (5)
Analytics

4.09/5 ★

Read Reviews (36)
Custom Reports

4.02/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (5)
Analytics

4.09/5 ★

Read Reviews (36)
Custom Reports

4.02/5 ★

Read Reviews (25)

Software Failure Risk Guidance

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for Callminer Eureka Analyze

Top Failure Risks for Callminer Eureka Analyze

CallMiner, Inc. News

Product

CallMiner Advances Agentic AI Architecture for the contact centre

CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.

Product

CallMiner Advances Agentic AI Architecture

CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. The new capabilities allow the system to understand complex customer motivations and automate workflows, research, analysis, and content creation through collaborative AI agents.

Awards

CallMiner named a Leader in conversation intelligence for contact centers

CallMiner has been recognized as a Leader in conversation intelligence for contact centers, highlighting its advanced AI-driven analytics for customer experience, quality management, compliance, and sales effectiveness. This recognition underscores CallMiners impact in optimizing contact center operations and delivering actionable business insights through its conversation intelligence platform.

M&A

CallMiner acquires VOCALLS to scale CX and transform contact center efficiency

CallMiner has acquired VOCALLS to expand its capabilities in customer experience and contact center efficiency. The acquisition aims to enhance CallMiners AI-driven solutions for optimizing agent performance, quality management, compliance, fraud detection, and sales effectiveness, strengthening its position in the conversation intelligence software market.

CallMiner, Inc. Profile

Company Name

CallMiner, Inc.

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

Financials

SERIES F