Callminer Eureka Analyze Overview
CallMiner empowers businesses with real-time customer insights through customizable dashboards. Customer conversations are analyzed for actionable intelligence.
Use Cases
Customers recommend Engagement Management, Coaching, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Analyze.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Analyze.
Callminer Eureka Analyze Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka Analyze works with different mediums / channels such as Omnichannel, E-Mail, and Phone Calls,
Reviews
"We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total ca...ll and everything that happened on the line." - Tracy Dudek
Callminer Eureka Analyze, belong to a category of solutions that help Sales Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Eureka Analyze
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Hospital & Health Care
Popular in
Callminer Eureka Analyze is popular in Non-Profit Organization Management, Consumer Services, and Hospital & Health Care and is widely used by
Comprehensive Insights on Callminer Eureka Analyze Use Cases
How can Callminer Eureka Analyze enhance your Engagement Management process?
What Are the key features of Callminer Eureka Analyze for Coaching?
How does Callminer Eureka Analyze facilitate Contract Management?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Analyze solved their Sales Analytics needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Analytics needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
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We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
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We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
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Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
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Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study Avadyne HealthRead More |
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Case Study Axcess FinancialRead More |
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Case Study Dialog DirectRead More |
Video
CallMiner Analyze: Actionable Insight from Customer Engagement
Peers used Callminer Eureka Analyze for engagement management and coaching
Callminer Eureka Analyze Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (25) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (25) |
Software Failure Risk Guidance
?for Callminer Eureka Analyze
Top Failure Risks for Callminer Eureka Analyze
CallMiner Profile
Company Name
CallMiner
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
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