Callminer Eureka Analyze Overview

Callminer Eureka Analyze is an enterprise speech and customer engagement analytics solution that helps marketers analyze huge volumes of data generated from customer interactions across all customer touchpoints, including emails, chats, calls, and social media. It helps contact center personnel, including supervisors, managers, and agents, access the customer feedback provided by the speech analytics software.

Callminer Eureka Analyze a journey-based analytics solution, aids contact centers in improving the customer experience, enhancing the agent performance, ensuring compliance, minimizing risks, reducing operational costs, and enhancing sales. It provides automated scoring, rich categorization, secure sharing, discovering emerging issues, and multichannel expansive.

Key features include free from search, organic discovery, automated call scoring, customer journey, contact detail view, agent performance data visualization, omnichannel analytics, and AI-driven search.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Analyze solved their Sales Analytics needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Analytics needs.

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Callminer Eureka Analyze.

Other priorities:

  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Coaching , Contract Management , as the business use cases that they have been most satisfied while using Callminer Eureka Analyze.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Omnichannel and E-Mail

4.36/5

Read Reviews (6)

"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct
engaging and following up

4.09/5

Read Reviews (3)

"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...."
Coaching with Phone Calls

4.16/5

Read Reviews (4)

"...Dialog Direct also wanted to improve how many of its process steps are followed on each call (process adherence) and how well agents put the coaching and training they received into practice, which it calls coaching adherence...." Case Study Dialog Direct
Contract Management

3.71/5

Read Reviews (2)

"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct
PEER EXPERIENCES
Engagement Management with Omnichannel and E-Mail

4.36/5

Read Reviews (6)

"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct
engaging and following up

4.36/5

Read Reviews (3)

Coaching with Phone Calls

4.16/5

Read Reviews (4)

"...Dialog Direct also wanted to improve how many of its process steps are followed on each call (process adherence) and how well agents put the coaching and training they received into practice, which it calls coaching adherence...." Case Study Dialog Direct
Contract Management

3.71/5

Read Reviews (2)

"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct

9+ more Business Use Cases

Our AI advisor, Wyz, harnessed 119 insights from peers and experts to help you assess how these Callminer Eureka Analyze use cases fit your Sales Analytics needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
CUSTOMERS TESTIMONIALS

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie

Case Studies

COMPANY CASE STUDIES
Case Study Vivint

Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint

Read More
Case Study Avadyne Health

How AI Fueled Speech Analytics is Driving Better PX/CX & Brand Reputation for Avadyne Health

Read More
Case Study Gant Travel

Gant Travel's Speech Analytics Journey to Improved CX

Read More

Popular Business Setting

for Callminer Eureka Analyze

Top Industries

  • Non-Profit Organization Management
  • Consumer Services
  • Hospital & Health Care

Popular in

Peers used Callminer Eureka Analyze to Increase sales & revenue and Enhance customer relationships

IT and Other Capabilities

for Callminer Eureka Analyze

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.32/5

Read Reviews (3)
Data Import

3.17/5

Read Reviews (2)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.32/5

Read Reviews (3)
Data Import

3.17/5

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.27/5

Read Reviews (9)
Phone Support

3.13/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.27/5

Read Reviews (9)
Phone Support

3.13/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.50/5

Read Reviews (5)
Analytics

4.09/5

Read Reviews (36)
Custom Reports

4.02/5

Read Reviews (25)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.50/5

Read Reviews (5)
Analytics

4.09/5

Read Reviews (36)
Custom Reports

4.02/5

Read Reviews (25)

Software Failure Risk Guidance

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for Callminer Eureka Analyze

Top Failure Risks for Callminer Eureka Analyze

Vendor Profile Details

Company Name

CallMiner

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

Financials

Series C