Customer stories

Product Business Settings

Callminer Eureka Analyze is popular in Non-Profit Organization Management, Consumer Services, and Hospital & Health Care industries and is widely used by .

Callminer Eureka Analyze Product Overview

CallMiner empowers businesses with real-time customer insights through customizable dashboards. Customer conversations are analyzed for actionable intelligence.

How satisfied the customers are with Callminer Eureka Analyze use-cases

Reviews

"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward." - Kelly Seis
"We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total ca...ll and everything that happened on the line." - Tracy Dudek

Callminer Eureka Analyze Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Callminer Eureka Analyze testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Analyze testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
Callminer Eureka Analyze testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
CUSTOMERS TESTIMONIALS
Callminer Eureka Analyze testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Analyze testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
Callminer Eureka Analyze testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie

RDI Corporation - Business Process Outsourcing

CallMiner helped RDI Corporation attract new customers and gain business insights. RDI used CallMiner’s conversation analytics to improve customer experience. The company has over 3,500 employees and... operates in 11 locations. CallMiner’s AI-driven solutions boosted agent performance and provided actionable data. RDI unified its operations under one brand for better results.

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USCB America - Financial Services

CallMiner helped USCB America improve call compliance using speech analytics. USCB America, a revenue cycle management company serving healthcare clients, struggled to give timely feedback to employe...es and ensure 100% compliance in patient conversations. With CallMiner, they gained the ability to monitor calls and provide feedback faster. This led to better compliance and reduced employee onboarding time. The solution improved training and helped USCB America meet industry standards.

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De Vries Group - Collections

CallMiner OmniAgent helped De Vries Group increase debt collection accounts receivables by 362%. The company used AI-driven analytics to improve contact center efficiency. The solution enhanced agent... performance and optimized recovery rates. De Vries Group saw better results in collections with CallMiner's technology.

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Top American wireless company - Telecommunications

CallMiner helped a top American wireless company improve customer experience. The company faced inconsistent customer interactions. Alorica and CallMiner used AI to analyze every call. This made conv...ersations more genuine and effective. The solution helped the company deliver better service across its nationwide network.

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Serco - Government Administration

CallMiner helped Serco improve quality and customer insights in local government contact centers. Serco's Customer Experience and Engagement team wanted a data-driven way to monitor and enhance servi...ce. They used CallMiner to boost efficiency, compliance, and customer satisfaction. The solution provided AI-driven insights for better agent performance and quality management. Serco gained deeper understanding of customer needs and improved service delivery.

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Inizio Engage - Healthcare

CallMiner helped Inizio Engage improve frontline agent well-being using conversation intelligence. Inizio Engage works with healthcare providers and patients to support pharmaceutical companies. The ...company used CallMiner to boost agent performance and satisfaction. The solution provided AI-driven insights for better training and reduced agent churn. Inizio Engage saw improved customer interactions and agent experience.

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CallMiner Analyze: Actionable Insight from Customer Engagement

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Peers used Callminer Eureka Analyze for engagement management and coaching

Callminer Eureka Analyze Competitors

Callminer Eureka Analyze Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (5)
Analytics

4.09/5 ★

Read Reviews (36)
Custom Reports

4.02/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (5)
Analytics

4.09/5 ★

Read Reviews (36)
Custom Reports

4.02/5 ★

Read Reviews (25)

Software Failure Risk Guidance

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for Callminer Eureka Analyze

Top Failure Risks for Callminer Eureka Analyze

CallMiner, Inc. News

Product
 

CallMiner Advances Agentic AI Architecture for the contact centre

CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.

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Partnership
 

Alvaria, CallMiner Partner to Empower Organizations with AI

CallMiner and Alvaria have formed a strategic partnership to enhance customer experience and operational efficiency through AI-powered conversation intelligence. This collaboration integrates CallMiner's advanced AI capabilities with Alvaria's compliance-focused contact center solutions, providing joint customers with deep insights, streamlined workflows, and personalized outreach. The partnership aims to improve customer engagement, ensure regulatory compliance, and drive enterprise-wide improvement.

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Partnership
 

CallMiner & Microsoft Dynamics 365 Contact Center Integrate

CallMiner has integrated its AI-powered conversation analytics platform with Microsoft Dynamics 365 Contact Center. This collaboration enhances Dynamics 365's capabilities by providing deep insights into customer interactions, improving service team performance and customer experience. The integration allows businesses to optimize quality management and engagement strategies, leveraging CallMiner's analytics to drive operational efficiency and business growth.

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Product
 

Agent of Change: CallMiner OmniAgent Promises to Transform CX with AI ...

CallMiner has launched OmniAgent, a virtual agent solution that enhances customer experience through AI-powered automation across voice, chat, and email. OmniAgent leverages CallMiner's analytics to automate interactions, reducing call handling time and increasing efficiency. Notably, Estafeta, a logistics company, improved its call center operations using OmniAgent, cutting call handling time by 78%. OmniAgent supports omnichannel communication, natural language processing, and integrates with CRM systems for personalized customer interactions.

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CallMiner, Inc. Profile

Company Name

CallMiner, Inc.

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

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Financials

SERIES F