Callminer Eureka Analyze Overview
Callminer Eureka Analyze is an enterprise speech and customer engagement analytics solution that helps marketers analyze huge volumes of data generated from customer interactions across all customer touchpoints, including emails, chats, calls, and social media. It helps contact center personnel, including supervisors, managers, and agents, access the customer feedback provided by the speech analytics software.
Callminer Eureka Analyze a journey-based analytics solution, aids contact centers in improving the customer experience, enhancing the agent performance, ensuring compliance, minimizing risks, reducing operational costs, and enhancing sales. It provides automated scoring, rich categorization, secure sharing, discovering emerging issues, and multichannel expansive.
Key features include free from search, organic discovery, automated call scoring, customer journey, contact detail view, agent performance data visualization, omnichannel analytics, and AI-driven search.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Analyze solved their Sales Analytics needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Analytics needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Callminer Eureka Analyze.
Use Cases
Peers recommend Engagement Management , Coaching , Contract Management , as the business use cases that they have been most satisfied while using Callminer Eureka Analyze.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Omnichannel and E-Mail |
4.36/5 ★ |
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct |
| engaging and following up |
4.09/5 ★ |
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct |
| Coaching with Phone Calls |
4.16/5 ★ |
"...Dialog Direct also wanted to improve how many of its process steps are followed on each call (process adherence) and how well agents put the coaching and training they received into practice, which it calls coaching adherence...." Case Study Dialog Direct |
| Contract Management |
3.71/5 ★ |
"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Omnichannel and E-Mail |
4.36/5 ★ |
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct |
|
| engaging and following up |
4.36/5 ★ |
| Coaching with Phone Calls |
4.16/5 ★ |
"...Dialog Direct also wanted to improve how many of its process steps are followed on each call (process adherence) and how well agents put the coaching and training they received into practice, which it calls coaching adherence...." Case Study Dialog Direct |
|
| Contract Management |
3.71/5 ★ |
"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct |
|
9+ more Business Use Cases
Our AI advisor, Wyz, harnessed 119 insights from peers and experts to help you assess how these Callminer Eureka Analyze use cases fit your Sales Analytics needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
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|
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
|
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study VivintRead More |
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Case Study Avadyne HealthRead More |
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Case Study Gant TravelRead More |
Popular Business Setting
for Callminer Eureka Analyze
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Hospital & Health Care
Popular in
Peers used Callminer Eureka Analyze to Increase sales & revenue and Enhance customer relationships
IT and Other Capabilities
for Callminer Eureka Analyze
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (3) |
| Data Import | Read Reviews (2) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (3) |
| Data Import | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (9) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (9) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (25) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (25) |
Software Failure Risk Guidance
?for Callminer Eureka Analyze
Top Failure Risks for Callminer Eureka Analyze
Vendor Profile Details
Company Name
CallMiner
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
Series C
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