Callminer Analyze Overview
CallMiner empowers businesses with real-time customer insights through customizable dashboards. Customer conversations are analyzed for actionable intelligence.
Use Cases
Customers recommend Engagement Management, Coaching, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Analyze.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Analyze.
Callminer Analyze Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Analyze works with different mediums / channels such as Omnichannel. E-Mail. and Phone Calls.
Reviews
"We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little disp...ute of the facts. Also agents can get out ahead of the process by observing their scores before they speak with their supervisor." - Adam McCord
Peer review evidence (same sources as the product rating summary)
"...Leverage AI-driven search suggestions to enhance search, category building, and alerts enabling insight and action across omnichannel customer interactions. ..." Customer Conversation Analysis
"...Dialog Direct also wanted to improve how many of its process steps are followed on each call (process adherence) and how well agents put the coaching and training they received into practice, which it calls coaching adherence...." Case Study Dialog Direct
"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct
Callminer Analyze, Clari, Saleschoice BI, Mediafly Intelligence360 (formerly InsightSquared), iSEEit Opportunity Management, etc., all belong to a category of solutions that help Sales Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Analyze
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Hospital & Health Care
Popular in
Callminer Analyze is popular in Non-Profit Organization Management, Consumer Services, and Hospital & Health Care and is widely used by
Callminer Analyze Customer wins, Customer success stories, Case studies
What Are the key features of Callminer Analyze for Engagement Management?
What makes Callminer Analyze ideal for Coaching?
How can Callminer Analyze optimize your Contract Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Callminer Analyze solved their Sales Analytics needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Analytics needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
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We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
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Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
De Vries Group - Collections
CallMiner Analyze: Actionable Insight from Customer Engagement
Peers used Callminer Analyze for engagement management and coaching
Callminer Analyze Competitors
Callminer Analyze Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (25) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (25) |
Software Failure Risk Guidance
?for Callminer Analyze
Top Failure Risks for Callminer Analyze
CallMiner, Inc. News
CallMiner Expands AI Tools for CX Analysis, Agent Support - Telecom Reseller / Technology Reseller News
CallMiner has expanded its AI tools, enhancing CX analysis and agent support. British Gas uses these updates to expedite customer issue investigations. The updates include AI Assist enhancements, a redesigned RealTime Command Post, and new training resources. These changes aim to improve real-time sentiment tracking and supervisor intervention capabilities.
CallMiner Introduces New Industry-first Initiative - CX Today
CallMiner has launched the Open Voice Transcription Standard (OVTS), a framework enabling integration with various speech recognition providers through the CallMiner Eureka platform. This allows organizations to leverage existing investments and adapt to evolving business needs, enhancing conversation analytics across multiple channels.
CallMiner Launches New Conversation Analytics Solution - CX Today
CallMiner launched Sales Conversation Analytics (SCA) within its Eureka platform, enhancing sales teams' ability to analyze customer interactions. The solution offers real-time and post-interaction insights, customizable dashboards, and pre-built integrations with various communication platforms, aiming to improve sales outcomes and coaching effectiveness.
CallMiner Acquires Machine Learning Provider OrecX - CX Today
CallMiner has acquired OrecX, a provider of audio and screen capture technology. This acquisition enhances CallMiner's platform by integrating high-quality audio capture for improved conversation analytics. The move supports expansion into new markets, including enterprise sales and healthcare, while strengthening its core contact center offerings.
CallMiner, Inc. Profile
Company Name
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
