Callminer Eureka Analyze Overview
CallMiner empowers businesses with real-time customer insights through customizable dashboards. Customer conversations are analyzed for actionable intelligence.
Use Cases
Customers recommend Engagement Management, Coaching, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Analyze.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Analyze.
Callminer Eureka Analyze Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka Analyze works with different mediums / channels such as Omnichannel. E-Mail. and Phone Calls.
Reviews
"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward." - Kelly Seis
Callminer Eureka Analyze, Clari, Saleschoice BI, Mediafly Intelligence360 (formerly InsightSquared), iSEEit Opportunity Management, etc., all belong to a category of solutions that help Sales Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Eureka Analyze
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Hospital & Health Care
Popular in
Callminer Eureka Analyze is popular in Non-Profit Organization Management, Consumer Services, and Hospital & Health Care and is widely used by
Comprehensive Insights on Callminer Eureka Analyze Use Cases
What makes Callminer Eureka Analyze ideal for Engagement Management?
What benefits does Callminer Eureka Analyze offer for Coaching?
How does Callminer Eureka Analyze facilitate Contract Management?
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Analyze solved their Sales Analytics needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Analytics needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
|
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
|
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
Case Studies
CASE STUDY Gant Travel
CASE STUDY VitalityHealth
CASE STUDY RDI Corporation
CASE STUDY USCB America
CASE STUDY Avadyne Health
CASE STUDY Top American wireless company
Video
CallMiner Analyze: Actionable Insight from Customer Engagement
Peers used Callminer Eureka Analyze for engagement management and coaching
Callminer Eureka Analyze Competitors
Callminer Eureka Analyze Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (25) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (25) |
Software Failure Risk Guidance
?for Callminer Eureka Analyze
Top Failure Risks for Callminer Eureka Analyze
CallMiner, Inc. News
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.
CallMiner & Microsoft Dynamics 365 Contact Center Integrate
CallMiner has integrated its AI-powered conversation analytics platform with Microsoft Dynamics 365 Contact Center. This collaboration enhances Dynamics 365's capabilities by providing deep insights into customer interactions, improving service team performance and customer experience. The integration allows businesses to optimize quality management and engagement strategies, leveraging CallMiner's analytics to drive operational efficiency and business growth.
Alvaria, CallMiner Partner to Empower Organizations with AI
CallMiner and Alvaria have formed a strategic partnership to enhance customer experience and operational efficiency through AI-powered conversation intelligence. This collaboration integrates CallMiner's advanced AI capabilities with Alvaria's compliance-focused contact center solutions, providing joint customers with deep insights, streamlined workflows, and personalized outreach. The partnership aims to improve customer engagement, ensure regulatory compliance, and drive enterprise-wide improvement.
Agent of Change: CallMiner OmniAgent Promises to Transform CX with AI ...
CallMiner has launched OmniAgent, a virtual agent solution that enhances customer experience through AI-powered automation across voice, chat, and email. OmniAgent leverages CallMiner's analytics to automate interactions, reducing call handling time and increasing efficiency. Notably, Estafeta, a logistics company, improved its call center operations using OmniAgent, cutting call handling time by 78%. OmniAgent supports omnichannel communication, natural language processing, and integrates with CRM systems for personalized customer interactions.
CallMiner, Inc. Profile
Company Name
CallMiner, Inc.
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
