NICE CXone Overview
NICE CXone is an AI-driven cloud platform designed to enhance customer experience management across all journeys. It streamlines interactions for improved satisfaction and efficiency.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using NICE CXone.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using NICE CXone.
NICE CXone Use-Cases and Business Priorities: Customer Satisfaction Data
NICE CXone works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.
NICE CXone's features include Dashboard, Recording, Personalization, etc. and NICE CXone support capabilities include Chat Support, Email Support, AI Powered, etc. also NICE CXone analytics capabilities include Analytics, and Custom Reports.
Reviews
"CXone Voice as a Service encapsulates all of our complex telephony processes. All the worry about contracts, maintenance, and location is gone since we’ve consolidated both our software and telephony with NICE." - Balaji Balaraman
Peer review evidence (same sources as the product rating summary)
"...The software, compared to legacy premise-based call center solutions, is considerably easier to configure and implement...." Peer review by Dan Dineen, Information Services
"...The dashboard is very easy to manage and visually engaging...." Peer review by Kevin Goldsmith, Consumer Services
"...Able to use the call recording system to train employee(s) on quality calls to the homeowner...." Peer review by Cecelia G., Mortgage Collection Supervisor, Professional Training & Coaching
NICE CXone, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE CXone
Top Industries
- Computer Software
- Financial Services
- Consumer Services
Popular in
- Enterprise
- Mid Market
- Small Business
NICE CXone is popular in Computer Software, Financial Services, and Consumer Services and is widely used by Enterprise, Mid Market, and Small Business.
NICE CXone Customer wins, Customer success stories, Case studies
What benefits does NICE CXone offer for Helpdesk Management?
How efficiently Does NICE CXone manage your Engagement Management?
What Are the key features of NICE CXone for Call Recording?
What Are the key features of NICE CXone for Contact List Management?
How can NICE CXone optimize your Customer Feedback Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well NICE CXone solved their Contact Center Software needs. Cuspera uses 3773 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
CXone Voice as a Service encapsulates all of our complex telephony processes. All the worry about contracts, maintenance, and location is gone since we’ve consolidated both our software and telephony with NICE. Testimonial By Balaji Balaraman |
|
To have completion rates of eight hours or less—that’s phenomenal. We’re really taking customer service to the next level with NICE CXone. Testimonial By Angie Luckey-Succes |
|
With our previous system, we couldn’t get reports until the next business day, which was crippling. With CXone, we have real-time reporting so we can make intelligent business decisions immediately. Testimonial By Manoj Shetty |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Balaji Balaraman Senior Director of Customer Support SumTotal |
CXone Voice as a Service encapsulates all of our complex telephony processes. All the worry about contracts, maintenance, and location is gone since we’ve consolidated both our software and telephony with NICE. Testimonial By Balaji Balaraman |
|
Angie Luckey-Succes Director of Client Experience Landauer |
To have completion rates of eight hours or less—that’s phenomenal. We’re really taking customer service to the next level with NICE CXone. Testimonial By Angie Luckey-Succes |
|
Manoj Shetty CIO Global lndustrial |
With our previous system, we couldn’t get reports until the next business day, which was crippling. With CXone, we have real-time reporting so we can make intelligent business decisions immediately. Testimonial By Manoj Shetty |
Yapi Kredi Transforms Customer Conversations into Revenue Opportunities with NiCE AI-Enabled Interaction Analytics
Yapi Kredi Transforms Customer Conversations into Revenue Opportunities with NiCE AI-Enabled Interaction Analytics
Hyatt - Hospitality - Very Large
CHCP - Health, Wellness And Fitness
Moms Meals - Food & Beverages - Medium
CXone Dashboard Demo
Frequently Asked Questions(FAQ)
for NICE CXone
What is NICE CXone?
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences.
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
What is NICE CXone used for?
What are the top features of NICE CXone?
Who uses NICE CXone?
What are NICE CXone alternatives?
Where is NICE CXone located?
Peers used NICE CXone for helpdesk management and engagement management
NICE CXone Competitors
NICE CXone Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (67) |
| Analytics | Read Reviews (135) |
| Custom Reports | Read Reviews (524) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (67) |
| Analytics | Read Reviews (135) |
| Custom Reports | Read Reviews (524) |
Software Failure Risk Guidance
?for NICE CXone
Overall Risk Meter
Top Failure Risks for NICE CXone
NICE Ltd. News
Concentrix Achieves Platinum Status in NiCE 360 Partner Program
Concentrix has achieved Platinum status in NiCE's 360 Partner Program, enhancing their partnership to deliver agentic AI solutions. This collaboration focuses on integrating AI into enterprise systems to improve customer service and operational efficiency. Concentrix's expertise in integration and operational scale complements NiCE's AI platform, enabling enterprises to deploy AI effectively across complex environments.
NICE Named MetriStar Top Provider in 2024 Metrigy CCaaS Platforms Report
NICE has been recognized as the top provider in the 2024 Metrigy CCaaS Platforms Report, highlighting its leadership in customer service automation solutions.
NiCE and Konecta Partner on Agentic AI for Customer Experience
NiCE and Konecta have formed a strategic partnership to enhance AI-driven customer experience solutions globally. This collaboration integrates NiCE's CXone platform and AI capabilities with Konecta's expertise in customer experience operations. The partnership aims to advance agentic AI environments, enabling autonomous execution across customer journeys and improving service quality. Konecta will become a Global Platinum Partner of NiCE, gaining technical expertise and early access to AI innovations.
NiCE and Konecta Partner for AI-First Customer Experience
NiCE and Konecta have formed a global strategic partnership to enhance AI-driven customer experiences. The collaboration integrates NiCE's Cognigy AI technology with Konecta's platform, aiming to transform customer service through autonomous AI capabilities. Konecta is now a Global Platinum Partner of NiCE, offering industry-specific AI solutions for efficient and secure operations. This partnership marks a significant step in advancing customer experience transformation.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
