NICE CXone Overview
NICE CXone is an AI-driven cloud platform designed to enhance customer experience management across all journeys. It streamlines interactions for improved satisfaction and efficiency.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using NICE CXone.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using NICE CXone.
NICE CXone Use-Cases and Business Priorities: Customer Satisfaction Data
NICE CXone works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.
NICE CXone's features include Dashboard, Recording, Personalization, etc. and NICE CXone support capabilities include Chat Support, Email Support, AI Powered, etc. also NICE CXone analytics capabilities include Analytics, and Custom Reports.
Reviews
"To have completion rates of eight hours or less—that’s phenomenal. We’re really taking customer service to the next level with NICE CXone." - Angie Luckey-Succes
NICE CXone, VICIdial, Vocalcom, Enghouse Interactive, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE CXone
Top Industries
- Computer Software
- Financial Services
- Consumer Services
Popular in
- Enterprise
- Mid Market
- Small Business
NICE CXone is popular in Computer Software, Financial Services, and Consumer Services and is widely used by Enterprise, Mid Market, and Small Business.
NICE CXone Customer wins, Customer success stories, Case studies
Why is NICE CXone the best choice for Helpdesk Management?
What solutions does NICE CXone provide for Engagement Management?
How can NICE CXone enhance your Call Recording process?
What Are the key features of NICE CXone for Contact List Management?
What makes NICE CXone ideal for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well NICE CXone solved their Contact Center Software needs. Cuspera uses 3773 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
To have completion rates of eight hours or less—that’s phenomenal. We’re really taking customer service to the next level with NICE CXone. Testimonial By Angie Luckey-Succes |
|
We chose NICE CXone, because of its scalability, omnichannel functionality and ease in configuring and upgrading the system. Testimonial By Donna Zeigler |
|
CXone Voice as a Service encapsulates all of our complex telephony processes. All the worry about contracts, maintenance, and location is gone since we’ve consolidated both our software and telephony with NICE. Testimonial By Balaji Balaraman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Angie Luckey-Succes Director of Client Experience Landauer |
To have completion rates of eight hours or less—that’s phenomenal. We’re really taking customer service to the next level with NICE CXone. Testimonial By Angie Luckey-Succes |
|
Donna Zeigler Contact Center Manager AAA Central Penn |
We chose NICE CXone, because of its scalability, omnichannel functionality and ease in configuring and upgrading the system. Testimonial By Donna Zeigler |
|
Balaji Balaraman Senior Director of Customer Support SumTotal |
CXone Voice as a Service encapsulates all of our complex telephony processes. All the worry about contracts, maintenance, and location is gone since we’ve consolidated both our software and telephony with NICE. Testimonial By Balaji Balaraman |
Staysure Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower - Business Wire
Read more →H&R Block Transforms Into Digital-First, AI-Powered Customer Care Organization with NiCE CXone Mpower - Business Wire
Read more →San Francisco DEM selects NICE Inform Elite for capturing and analyzing 911 communications - SecurityInfoWatch
Read more →Utility Warehouse - Utilities
Read more →TD Bank - Banking
Read more →Nex-Tech Wireless - Telecommunications
Read more →CXone Dashboard Demo
Frequently Asked Questions(FAQ)
for NICE CXone
What is NICE CXone?
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences.
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
What is NICE CXone used for?
What are the top features of NICE CXone?
Who uses NICE CXone?
What are NICE CXone alternatives?
Where is NICE CXone located?
Peers used NICE CXone for helpdesk management and engagement management
NICE CXone Competitors
NICE CXone Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (67) |
| Analytics | Read Reviews (135) |
| Custom Reports | Read Reviews (524) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (67) |
| Analytics | Read Reviews (135) |
| Custom Reports | Read Reviews (524) |
Software Failure Risk Guidance
?for NICE CXone
Overall Risk Meter
Top Failure Risks for NICE CXone
NICE Ltd. News
NiCE Named a Leader in IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025 - Markets Financial Content
NiCE has been recognized as a Leader in the IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025. The recognition highlights NiCE's CX AI platform, CXone Mpower, known for its multi-lingual Gen AI-powered omni-channel capabilities and customer journey orchestration. This platform is particularly suited for regulated industries and large organizations seeking secure, AI-driven customer experience solutions.
NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower - Markets Financial Content
NiCE and IGT Solutions have partnered to enhance AI-driven customer experience (CX) for global brands using NiCE's CXone Mpower platform. This collaboration aims to accelerate the transformation of customer service operations by integrating advanced AI capabilities.
NiCE Appoints Arun Chandra as Chief Operating Officer to Lead Newly ...
NiCE has appointed Arun Chandra as Chief Operating Officer to lead its newly formed Global Customer Operations division. Chandra, a former executive at Disney, Meta, and HPE, will drive operational excellence and support NiCE's AI-first customer experience strategy. He will report to CEO Scott Russell and join the Executive Leadership Team.
NiCE Reports 13% Year-Over-Year Cloud Revenue Growth for the Third ...
NiCE reported a 13% year-over-year increase in cloud revenue for Q3 2025, reaching $562.9 million. The company also completed the acquisition of Cognigy, enhancing its AI capabilities. AI ARR grew by 49% year-over-year. NiCE raised its full-year 2025 revenue guidance, reflecting strong performance in its AI-first strategy and CX AI business.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
