Alvaria: Use-Cases, Insights and Reviews | 2024 Cuspera

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Enterprise Contact Center Solutions

AI Powered

Alvaria Overview

Alvaria, powered by innovative technology, helps customers see greater returns and find efficiencies. Increased employee and customer retention is reported.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Alvaria.

Other use cases:

Customise Loyalty Program
Campaign Management
Sales Call Management
Customer Feedback Management
Workflow Management
Channel Marketing
Motivation Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Alvaria.

Other priorities:

Improve Efficiency
Increase Customer Life Time Value
Scale Best Practices
Establish Thought Leadership
Grow Market Share
Launch New Products
Improve Brand Engagement
Improve ROI
Improve Internal Communications

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Alvaria Use-Cases and Business Priorities: Customer Satisfaction Data

Alvaria works with different mediums / channels such as Phone Calls, and Promotions,

Alvaria's features include Gamification, Alerts: Popups & Notifications, Rewards, etc.

Alvaria, Metaphor Contact Center, ComputerTalk, iPresso, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Alvaria Use Cases

How can Alvaria optimize your Engagement Management Workflow?

Alvaria helps companies engage customers through various communication channels, including phone, text, chat, social media, email, and mobile apps. Alvaria provides tools and insights to manage employee performance and engagement, encouraging agents to excel through gamification and mobile apps. Alvaria assists in meeting regulatory compliance requirements for contact centers.

"...Empower and engage your workforce with full-featured mobile applications that are available wherever and whenever your agents need them. ..." Mobile Workforce Solutions

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How does Alvaria facilitate Helpdesk Management?

How does Alvaria address your Contact List Management Challenges?

How can Alvaria enhance your Customise Loyalty Program process?

How can Alvaria enhance your Campaign Management process?

32+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Alvaria solved their Contact Center Software needs. Cuspera uses 1175 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
National Rural Telecommunications Cooperative Telecommunications	Telecommunications	CASE STUDY National Rural Telecommunications Cooperative Save 100 hours annually with automated tasks and scheduling. Read More
Leading provider of customer engagement solutions	NA	CASE STUDY Leading provider of customer engagement solutions Alvaria helped a telecommunications company improve customer satisfaction by 12% and decrease call handle time by 5%. Read More
British Gas Services Utilities	Utilities	CASE STUDY British Gas Services Helped British Gas cut costs and empower employees through advanced workforce management solutions. Read More

Frequently Asked Questions(FAQ)

for Alvaria

What is Alvaria used for?

Alvaria is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Alvaria?

Gamification, Alerts: popups & Notifications and Rewards are some of the top features of Alvaria.

What are Alvaria alternatives?

Metaphor Contact Center, ComputerTalk and IPresso are popular alternatives for Alvaria.

Where is Alvaria located?

Alvaria is headquartered at 8101 E, Prentice Ave, Suite 350 Greenwood Village, CO 80111.

Peers used Alvaria for engagement management and helpdesk management

Alvaria Competitors

Alvaria Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.25/5 ★ Read Reviews (32)
Custom Reports	4.41/5 ★ Read Reviews (84)
Analytics	4.34/5 ★ Read Reviews (61)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.25/5 ★ Read Reviews (32)
Custom Reports	4.41/5 ★ Read Reviews (84)
Analytics	4.34/5 ★ Read Reviews (61)

Software Failure Risk Guidance

for Alvaria

Overall Risk Meter

Low Medium High

Top Failure Risks for Alvaria

Alvaria News

Alvaria's Workforce Enterprise Suite Becomes Aspect - MarTech Cube

Alvaria’s Workforce Enterprise Suite is now called Aspect.

22/09/2024 - source

Alvaria Announces Expansion of Avaya Partnership to Include Alvaria CX Premier Enterprise - scale Omnichannel Compliant Outbound Engagement

Alvaria expands Avaya partnership to include Alvaria CX Premier, enhancing outbound engagement capabilities.

12/05/2024 - source

Alvaria Profile

Company Name

Alvaria

Company Website

https://www.alvaria.com/

HQ Location

8101 E, Prentice Ave, Suite 350 Greenwood Village, CO 80111

Employees

1001-5000

Social

Financials

PRIVATE