Alvaria: Product updates, Customer stories, and Insights | 2026 Cuspera

Alvaria Motivate and speech analytics helped a Detroit-based marketing and customer engagement provider boost quality scores and ROI. The company, with over 3,500 employees, faced stagnant performanc...e in its automotive warranty division. By using gamification, real-time analytics, and rewards, they raised their proprietary quality score above 72% for the first time in 10 years. Employee engagement and productivity also increased, setting a new standard for quality and business results.
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Alvaria Cloud helped Hoist Finance boost outbound call efficiency by 45%. The company automated outbound dialing in its Polish contact center, raising agent productivity and customer engagement. The ...solution increased the attempt/agent rate 5.5 times and improved talk time to 40-70%. Payment promises rose over 2.5-fold after implementation. Hoist Finance also saw a 25% increase in inbound calls handled, all while maintaining abandonment rates.
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Alvaria's predictive dialing solution helped JMT Network Services cut agent costs by 11%. The company improved agent productivity by more than 50%. JMT replaced manual dialing with Aspect Unified IP.... This change made it easier to track agent KPIs. The solution transformed debt collection operations and boosted efficiency.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria's support enabled Resolutte's agents to work from home without interruption. The partnership helped Resolutte reach key revenue goals and earn Alvaria Diamond Partner status. Resolutte values close customer relationships to build trust and drive business growth.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria ensured platform stability so agents could work from home. Resolutte reached key revenue goals and became an Alvaria Diamond Partner. The partnership focused on growing customer trust and business success.
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Aspect Unified IP helped the City of Mesa cut maintenance costs by 40%. The city unified seven contact centers and added IVR to three of them in just eight months. Mesa now uses a single vendor for a...ll support. The IT team can focus on new features and citizen support. Future plans include SMS notifications and web chat for better service.
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