Alvaria: Use-Cases, Insights and Reviews | 2026 Cuspera

Alvaria's Patient Engagement Solutions helped Valley Medical Center reach 100% patient follow-up engagement in the emergency department. The center integrated Alvaria with Epic to improve patient com...munication and streamline workflows. Agents now use omnichannel tools to connect with patients by call, email, or text. The solution unified reporting and enabled self-service for patients. Valley Medical Center saw faster patient interactions and better care across departments.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria's support enabled Resolutte's agents to work from home without interruption. The partnership helped Resolutte reach key revenue goals and earn Alvaria Diamond Partner status. Resolutte values close customer relationships to build trust and drive business growth.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria's support enabled Resolutte's customers to work from home without issues. In 2022, Resolutte achieved key revenue goals and became an Alvaria Diamond Partner. Resolutte values close customer relationships to build trust and grow their business.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria ensured platform stability so agents could work from home. Resolutte reached key revenue goals and became an Alvaria Diamond Partner. The partnership focused on growing customer trust and business success.
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Alvaria Motivate and speech analytics helped a Detroit-based customer engagement provider boost their proprietary quality score above 72% for the first time in 10 years. The company used gamification..., real-time analytics, and rewards to make quality improvement fun and engaging for over 3,500 employees across 11 call centers. Employee engagement rose, leading to record-high quality scores and increased ROI. Productivity also spiked in agent monthly close and activation rates. The solution set a new standard for quality and exceeded key business goals.
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Alvaria Motivate and speech analytics helped a Detroit-based marketing and customer engagement provider boost quality scores and ROI. The company, with over 3,500 employees, faced stagnant performanc...e in its automotive warranty division. By using gamification, real-time analytics, and rewards, they raised their proprietary quality score above 72% for the first time in 10 years. Employee engagement and productivity also increased, setting a new standard for quality and business results.
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