Real-World Case Studies and Customer Success Stories with Alvaria

Helped British Gas cut costs and empower employees through advanced workforce management solutions.

State Collection Service, Inc. achieved a 90% reduction in call handling time and a 75% decrease in agent time spent on manual tasks through Alvaria's cloud-based contact center solution.

Cloud-based solutions from Alvaria improved outbound call efficiency by 45%.

Cloud-based solutions from Alvaria improved outbound call efficiency by 45%.

Agent satisfaction increased and absenteeism reduced for Asurion using Alvaria's solutions.

Agent satisfaction increased and absenteeism reduced for Asurion using Alvaria's solutions.

Save 100 hours annually with automated tasks and scheduling.

Save 100 hours annually with automated tasks and scheduling.

Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria's support enabled Resolutte's agents to work from home without issues. In 2022, Resolutte achieved Alvaria Diamond Partner status by meeting revenue goals. The partnership focuses on growing customer trust and business success.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization solutions. During the... pandemic, Alvaria's support enabled Resolutte's customers to work from home without interruptions. The partnership helped Resolutte reach key revenue goals and become an Alvaria Diamond Partner. Resolutte values close customer relationships to build trust and grow their business.
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Leading bpo harnessed engagement, gamification, and skill-development tools to boost agent productivity, compliance, and results.

Empowered agents with flexible scheduling tools, improving productivity and satisfaction.

Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization solutions. During the... pandemic, Alvaria's support enabled Resolutte's customers to work from home without issues. The partnership helped Resolutte reach key revenue goals and become an Alvaria Diamond Partner. Resolutte values close customer relationships to build trust and grow their business.
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Empowered agents with flexible scheduling tools, improving productivity and satisfaction.

Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria's support enabled Resolutte's agents to work from home without interruption. The partnership helped Resolutte reach key revenue goals and earn Alvaria Diamond Partner status. Resolutte values close customer relationships to build trust and drive business growth.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria ensured platform stability so agents could work from home. Resolutte reached key revenue goals and became an Alvaria Diamond Partner. The partnership focused on growing customer trust and business success.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria ensured platform stability so agents could work from home. The partnership helped Resolutte reach key revenue goals and become an Alvaria Diamond Partner. Resolutte plans to keep growing with Alvaria products.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria's support enabled Resolutte's customers to work from home without issues. In 2022, Resolutte achieved key revenue goals and became an Alvaria Diamond Partner. Resolutte values close customer relationships to build trust and grow their business.
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Alvaria solutions helped Resolutte, an IT outsourcing company, improve customer experiences. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization tools. During the pandemic, Alv...aria supported Resolutte to keep platforms stable and enable remote work for agents. The partnership helped Resolutte reach key revenue goals and become an Alvaria Diamond Partner. Resolutte values close work with customers to build trust and grow their business.
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Alvaria helped a telecommunications company improve customer satisfaction by 12% and decrease call handle time by 5%.