Real-World Case Studies and Customer Success Stories with Alvaria

Alvaria Motivate helped State Collection Service boost immediate pays. The platform gave agents and managers a clear view of goals... and progress. Contests and duels increased productivity and efficiency. Agents earned points and redeemed prizes, keeping motivation high. Integrated coaching let supervisors support agents in real time. Engagement rose across the company, driving better results.
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Alvaria Cloud helped Hoist Finance boost outbound call efficiency by 45%. The new automatic dialer increased agent talk time to... 40-70% and improved agent satisfaction. Outbound calls per agent rose 5.5 times, while payment promises grew over 2.5-fold. The cloud solution enabled flexible, scalable contact center operations and better customer engagement. Hoist also saw a 25% rise in inbound calls handled without higher abandonment rates.
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JMT Network Services used Alvaria's predictive dialing solution to improve debt collection. Before, agents dialed numbers manually, which slowed collections.... With Alvaria, JMT cut costs by 11% per agent. Agent productivity increased by more than 50%. The new system made it easier to track performance and boost revenue. JMT's CEO praised the technology for transforming their operations.
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Alvaria's predictive dialing solution helped JMT Network Services cut agent costs by 11%. The company improved agent productivity by more... than 50%. JMT replaced manual dialing with Aspect Unified IP. This change made it easier to track agent KPIs. The solution transformed debt collection operations and boosted efficiency.
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Alvaria solutions helped Hoist Finance boost outbound call efficiency by 45%. The contact centre saw a 2.5-fold increase in payment... promises. Agent productivity and customer engagement improved. The partnership focused on contact centre transformation. Hoist Finance used Alvaria to drive better results in financial services.
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Alvaria Cloud helped Hoist Finance boost outbound call efficiency by 45%. The company automated outbound dialing in its Polish contact... center, raising agent productivity and customer engagement. The solution increased the attempt/agent rate 5.5 times and improved talk time to 40-70%. Payment promises rose over 2.5-fold after implementation. Hoist Finance also saw a 25% increase in inbound calls handled, all while maintaining abandonment rates.
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Alvaria predictive dialing solution helped JMT Network Services boost agent productivity by over 50%. The company reduced costs per agent... by 11% after switching from manual dialing. JMT used Alvaria's enterprise-scale contact center technology to improve debt collection operations. The CEO highlighted better KPI tracking and revenue growth. The solution replaced manual processes and increased efficiency in collections.
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Alvaria Cloud helped Hoist Finance boost outbound call efficiency by 45%. The company automated outbound dialing in its Polish contact... center, raising agent productivity and customer engagement. The number of outbound calls grew by 45%, and payment promises rose over 2.5 times. Talk time increased to 40-70%, and inbound calls handled went up by 25%. Hoist Finance now benefits from a modern, scalable contact center platform with real-time reporting and digital self-service.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and... Workforce Optimization to improve contact center operations. During the pandemic, Alvaria ensured platform stability so agents could work from home. The partnership helped Resolutte reach key revenue goals and become an Alvaria Diamond Partner. Resolutte plans to keep growing with Alvaria products.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and... Workforce Optimization to improve contact center operations. During the pandemic, Alvaria's support enabled Resolutte's agents to work from home without interruption. The partnership helped Resolutte reach key revenue goals and earn Alvaria Diamond Partner status. Resolutte values close customer relationships to build trust and drive business growth.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and... Workforce Optimization to improve contact center operations. During the pandemic, Alvaria's support enabled Resolutte's customers to work from home without issues. In 2022, Resolutte achieved key revenue goals and became an Alvaria Diamond Partner. Resolutte values close customer relationships to build trust and grow their business.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and... Workforce Optimization solutions. During the pandemic, Alvaria's support enabled Resolutte's customers to work from home without issues. The partnership helped Resolutte reach key revenue goals and become an Alvaria Diamond Partner. Resolutte values close customer relationships to build trust and grow their business.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and... Workforce Optimization to improve contact center operations. During the pandemic, Alvaria ensured platform stability so agents could work from home. Resolutte reached key revenue goals and became an Alvaria Diamond Partner. The partnership focused on growing customer trust and business success.
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Alvaria solutions helped Resolutte, an IT outsourcing company, improve customer experiences. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization... tools. During the pandemic, Alvaria supported Resolutte to keep platforms stable and enable remote work for agents. The partnership helped Resolutte reach key revenue goals and become an Alvaria Diamond Partner. Resolutte values close work with customers to build trust and grow their business.
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Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and... Workforce Optimization to improve contact center operations. During the pandemic, Alvaria's support enabled Resolutte's agents to work from home without issues. In 2022, Resolutte achieved Alvaria Diamond Partner status by meeting revenue goals. The partnership focuses on growing customer trust and business success.
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Alvaria integrated its communication technology with Epic at Valley Medical Center. This helped the hospital improve patient engagement and streamline... operations. Patient follow-up in the emergency department increased from over 5% to 100%. Staff now use omnichannel tools to connect with patients by call, text, or email. Agents can access patient records faster, saving time and improving care. The solution unified reporting and enabled self-service for patients across clinics.
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Alvaria provided a blended contact center solution with account ownership features for a multi-site healthcare patient services agency. The agency wanted... to build better relationships between patients and collectors to improve payment rates. With the new system, collectors can manage their accounts more effectively and focus on finding solutions for patients. The collectors enjoy using the system, which helps them do their jobs better. Customer satisfaction and payment outcomes improved as a result.
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Alvaria's integrated communication technology helped Valley Medical Center reach 100% patient follow-up engagement. The hospital improved patient care and boosted... engagement across departments. Operations became more efficient. Patient experience improved with better communication tools. The solution supports healthcare teams in delivering better outcomes.
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Alvaria's Patient Engagement Solutions helped Valley Medical Center reach 100% patient follow-up engagement in the emergency department. The center integrated... Alvaria with Epic to improve patient communication and streamline workflows. Agents now use omnichannel tools to connect with patients by call, email, or text. The solution unified reporting and enabled self-service for patients. Valley Medical Center saw faster patient interactions and better care across departments.
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Alvaria provided a blended contact center solution with account ownership features for a multi-site healthcare patient services agency. The agency wanted... to build better relationships between patients and collectors to improve payment rates. With the new system, collectors can manage their accounts more effectively and focus on finding solutions for patients. The collectors report higher satisfaction using the system. The solution helped improve customer satisfaction and strengthened patient relationships.
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Alvaria provided a blended contact center solution for a multi-site healthcare patient services agency. The agency wanted to build better... relationships between patients and collectors to improve payments. Alvaria's system included account ownership features. Collectors used the system to manage accounts and build customer relationships. The collectors reported higher satisfaction and could focus on finding solutions for patients and clients.
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Alvaria Motivate helped a Detroit-based customer engagement provider boost their quality scores. The company used speech analytics and gamification to... make quality measurement more engaging for call center agents. Before Alvaria, their quality score averaged 72% over 10 years. With Alvaria Motivate, they set a new record for quality and saw higher ROI. Employee engagement and productivity also improved across 11 locations.
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Alvaria Motivate and speech analytics helped a Detroit-based marketing and customer engagement provider break a 10-year plateau in quality scores. The company, with... over 3,500 employees, used gamification and real-time analytics to boost agent engagement and productivity. Quality scores rose above the previous 72% ceiling, setting a new organizational standard. The solution also drove higher ROI and improved key productivity KPIs. Public leaderboards, competitions, and integrated coaching made quality improvement fun and effective.
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Alvaria Motivate and speech analytics helped a Detroit-based customer engagement provider boost their proprietary quality score above 72% for the first time in 10 years. The company used... gamification, real-time analytics, and rewards to make quality improvement fun and engaging for over 3,500 employees across 11 call centers. Employee engagement rose, leading to record-high quality scores and increased ROI. Productivity also spiked in agent monthly close and activation rates. The solution set a new standard for quality and exceeded ROI goals.
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Alvaria Motivate and speech analytics helped a Detroit-based marketing and customer engagement provider boost quality scores and ROI. The company, with... over 3,500 employees, faced stagnant performance in its automotive warranty division. By using gamification, real-time analytics, and rewards, they raised their proprietary quality score above 72% for the first time in 10 years. Employee engagement and productivity also increased, setting a new standard for quality and business results.
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Alvaria Motivate and speech analytics helped a Detroit-based customer engagement provider boost their proprietary quality score above 72% for the first time in 10 years. The company used... gamification, real-time analytics, and rewards to make quality improvement fun and engaging for over 3,500 employees across 11 call centers. Employee engagement rose, leading to record-high quality scores and increased ROI. Productivity also spiked in agent monthly close and activation rates. The solution set a new standard for quality and exceeded key business goals.
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BAC Credomatic used Alvaria CXP and Alvaria Cloud Workforce to improve digital self-service and agent scheduling. They built over 30... bots for services like collections, loans, and card renewals. Now, 30% of customer interactions happen outside contact center hours. Digital collections increased by 12%. Scheduling for agents is now 60% faster, helping ensure the right agents are available when needed.
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BAC Credomatic used Alvaria Solutions, including Alvaria CXP and Alvaria Cloud Workforce, to improve customer experience. They also used Aspect... Unified IP for automation. The tools helped boost efficiency. Flexible scheduling tools empowered agents. The case highlights better engagement and productivity.
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Alvaria CXP and Alvaria Cloud Workforce helped BAC Credomatic boost digital collections by 12%. 30% of customer interactions now happen... outside contact center hours. The bank used bots for self-service in collections, lending, and more. Flexible scheduling tools made agent scheduling 60% faster. Multichannel forecasting improved staffing and customer service.
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Alvaria CXP and Alvaria Cloud Workforce helped BAC Credomatic automate customer service and collections. BAC Credomatic built over 30 bots... for services like loans, card renewals, and collections. 30% of customer interactions now happen outside contact center hours. Digital collections increased by 12%. Scheduling for agents is now 60% faster with Alvaria Cloud Workforce. BAC Credomatic tracks metrics like time to goal completion and total interaction time.
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Alvaria CXP helped The General, an auto insurance provider, improve customer service with advanced IVR and SMS self-service tools. Over 65% of... callers now complete tasks in the IVR, up from a typical 30% rate. This led to significant cost savings and higher customer satisfaction. More than 50% of customers opted in for proactive payment and renewal reminders. The General reduced labor costs and policy lapses while increasing retention.
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Alvaria CXP helped The General, an auto insurance provider, improve customer experience. The company saw higher IVR containment rates after... using the self-service tools. This led to cost savings and better customer satisfaction. The General transformed how it interacts with customers using Alvaria's solution. The focus was on automation and efficiency in insurance customer service.
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Alvaria CXP helped The General, an auto insurance provider, boost IVR containment rates to over 65%, far above the typical 30%. Customers now make... premium payments, renew policies, and get documents without speaking to an agent. More than 50% of customers opted in for proactive payment and renewal reminders, mostly via SMS. The solution cut labor costs, reduced policy lapses, and improved customer retention. The General plans to add voice biometrics and two-way chatbot features for even better customer service.
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City of Mesa used Aspect Unified IP from Alvaria to upgrade its contact centers. The city consolidated 7 centers and... integrated IVR for 3 of them in 8 months. This move cut maintenance costs by 40%. Mesa now has a single vendor for all support needs. The IT team can focus on new features and better citizen support. Plans include adding SMS notifications and web chat for residents.
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Aspect Unified IP helped the City of Mesa cut maintenance costs by 40%. The city improved citizen services with better... communication tools. The solution made operations smoother for the contact center. Mesa residents saw a higher quality of life. The city used Alvaria's technology to boost efficiency and service.
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Aspect Unified IP helped City of Mesa cut maintenance costs by 40%. The city unified seven contact centers and three... IVR systems on one platform. This streamlined citizen services and improved communication. The IT team finished the rollout in eight months. Mesa now plans to add SMS notifications and web chat for better citizen engagement.
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Mercado Libre used Alvaria's contact center solution to improve call recording for quality assurance and dispute resolution. The integrated digital... recording system enabled 100% recording of inbound calls. Management features allowed compliance with dual consent laws and streamlined retrieval for dispute handling. The solution helped the bank sort and playback recordings quickly, supporting legal and training needs. This led to better customer service and efficient operations.
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Alvaria Motivate helped State Collection Service boost employee engagement. The platform made company goals clear and progress easy to track.... Agents competed in contests and redeemed points for prizes, which increased motivation. Supervisors used integrated coaching to support agents. The result was a significant increase in immediate payments.
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Aspect Unified IP helped Mercado Libre boost agent productivity by 30-40%. The company needed a flexible dialer and better answering... machine detection. Resolutte ran a proof of concept with customizations like WebRTC and web interfaces. Mercado Libre avoided hiring more collectors and improved collections. The solution increased hit rates and promises to pay.
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Alvaria Motivate helped BPO Collections boost agent productivity and compliance. The BPO used gamification, engagement, and skill-development tools to drive... results. Right party contacts rose by 36%. First time payments increased by 13%. Call score improved by 61% in four months. Transparent leaderboards and coaching tools created healthy competition and clear goals.
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Alvaria Motivate helped State Collection Service boost immediate pays. The platform gave agents and managers a clear view of goals... and progress. Contests and duels increased productivity and efficiency. Agents earned rewards through an auction system for points. Integrated coaching let supervisors support agents in real time. Engagement with the platform led to higher agent and supervisor motivation.
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Alvaria Motivate helped State Collection Service boost immediate pays. The platform gave agents and managers a clear view of goals... and progress. Contests and duels increased productivity and efficiency. The auction system rewarded agents for points. Integrated coaching let supervisors help agents reach goals. Engagement with the platform led to better results for the team.
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Alvaria Motivate helped BPO Collections boost agent productivity and compliance. The BPO used gamification, engagement, and skill-development tools to motivate... agents. Right party contacts rose by 36%, first time payments increased 13%, and call scores jumped 61% in four months. Managers used coaching modules and leaderboards to recognize and guide agents. The platform created transparency and healthy competition among staff.
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