Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria's support enabled Resolutte's agents to work from home without interruption. The partnership helped Resolutte reach key revenue goals and earn Alvaria Diamond Partner status. Resolutte values close customer relationships to build trust and drive business growth.
Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization solutions. During the... pandemic, Alvaria's support enabled Resolutte's customers to work from home without issues. The partnership helped Resolutte reach key revenue goals and become an Alvaria Diamond Partner. Resolutte values close customer relationships to build trust and grow their business.
Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria's support enabled Resolutte's agents to work from home without issues. In 2022, Resolutte achieved Alvaria Diamond Partner status by meeting revenue goals. The partnership focuses on growing customer trust and business success.
Alvaria solutions helped Resolutte, an IT outsourcing company, improve customer experiences. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization tools. During the pandemic, Alv...aria supported Resolutte to keep platforms stable and enable remote work for agents. The partnership helped Resolutte reach key revenue goals and become an Alvaria Diamond Partner. Resolutte values close work with customers to build trust and grow their business.
Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria ensured platform stability so agents could work from home. Resolutte reached key revenue goals and became an Alvaria Diamond Partner. The partnership focused on growing customer trust and business success.
Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria's support enabled Resolutte's customers to work from home without issues. In 2022, Resolutte achieved key revenue goals and became an Alvaria Diamond Partner. Resolutte values close customer relationships to build trust and grow their business.
Alvaria solutions helped Resolutte, an IT outsourcing company, support small and mid-sized businesses. Resolutte used Alvaria Proactive Outreach, CXP, and Workforce Optimization to improve contact ce...nter operations. During the pandemic, Alvaria ensured platform stability so agents could work from home. The partnership helped Resolutte reach key revenue goals and become an Alvaria Diamond Partner. Resolutte plans to keep growing with Alvaria products.
Alvaria Cloud helped Hoist Finance boost outbound call efficiency by 45%. The company automated outbound dialing in its Polish contact center, raising agent productivity and customer engagement. The ...number of outbound calls grew by 45%, and payment promises rose over 2.5 times. Talk time increased to 40-70%, and inbound calls handled went up by 25%. Hoist Finance now benefits from a modern, scalable contact center platform with real-time reporting and digital self-service.
JMT Network Services Public Co. Ltd.
- Financial Services
Alvaria predictive dialing solution helped JMT Network Services boost agent productivity by over 50%. The company reduced costs per agent by 11% after switching from manual dialing. JMT used Alvaria'...s enterprise-scale contact center technology to improve debt collection operations. The CEO highlighted better KPI tracking and revenue growth. The solution replaced manual processes and increased efficiency in collections.
Detroit-based customer engagement solution provider
- Marketing And Advertising
Alvaria Motivate and speech analytics helped a Detroit-based customer engagement provider boost their proprietary quality score above 72% for the first time in 10 years. The company used gamification..., real-time analytics, and rewards to make quality improvement fun and engaging for over 3,500 employees across 11 call centers. Employee engagement rose, leading to record-high quality scores and increased ROI. Productivity also spiked in agent monthly close and activation rates. The solution set a new standard for quality and exceeded key business goals.
Detroit-based marketing and customer engagement solution provider
- Marketing And Advertising
Alvaria Motivate and speech analytics helped a Detroit-based marketing and customer engagement provider boost quality scores and ROI. The company, with over 3,500 employees, faced stagnant performanc...e in its automotive warranty division. By using gamification, real-time analytics, and rewards, they raised their proprietary quality score above 72% for the first time in 10 years. Employee engagement and productivity also increased, setting a new standard for quality and business results.
Insurance Case Studies and Customer Success Stories with Alvaria
The General
- Insurance
Alvaria CXP helped The General, an auto insurance provider, boost IVR containment rates to over 65%, far above the typical 30%. Customers now make premium payments, renew policies, and get documents ...without speaking to an agent. More than 50% of customers opted in for proactive payment and renewal reminders, mostly via SMS. The solution cut labor costs, reduced policy lapses, and improved customer retention. The General plans to add voice biometrics and two-way chatbot features for even better customer service.
Banking Case Studies and Customer Success Stories with Alvaria
BAC Credomatic
- Banking
Alvaria CXP and Alvaria Cloud Workforce helped BAC Credomatic automate customer service and collections. BAC Credomatic built over 30 bots for services like loans, card renewals, and collections. 30%... of customer interactions now happen outside contact center hours. Digital collections increased by 12%. Scheduling for agents is now 60% faster with Alvaria Cloud Workforce. BAC Credomatic tracks metrics like time to goal completion and total interaction time.
Aspect Unified IP helped City of Mesa cut maintenance costs by 40%. The city unified seven contact centers and three IVR systems on one platform. This streamlined citizen services and improved commun...ication. The IT team finished the rollout in eight months. Mesa now plans to add SMS notifications and web chat for better citizen engagement.
Internet Case Studies and Customer Success Stories with Alvaria
Mercado Libre
- Internet
Aspect Unified IP helped Mercado Libre boost agent productivity by 30-40%. The company needed a flexible dialer and better answering machine detection. Resolutte ran a proof of concept with custom fe...atures like WebRTC and web interfaces. Mercado Libre avoided hiring more collectors and improved collections. The solution increased hit rates and operational efficiency in their contact center.
Alvaria's Patient Engagement Solutions helped Valley Medical Center reach 100% patient follow-up engagement in the emergency department. The center integrated Alvaria with Epic to improve patient com...munication and streamline workflows. Agents now use omnichannel tools to connect with patients by call, email, or text. The solution unified reporting and enabled self-service for patients. Valley Medical Center saw faster patient interactions and better care across departments.
Other Industry Case Studies and Success Stories with Alvaria
BPO Collections
- Collections
Alvaria Motivate helped BPO Collections boost agent productivity and compliance. The BPO used gamification, engagement, and skill-development tools to motivate agents. Right party contacts rose by 36...%, first time payments increased 13%, and call score jumped 61% in four months. The solution improved transparency, agent recognition, and coaching. The BPO saw a strong ROI and better team engagement.
Alvaria helped Cumque Quasi Minus improve their business operations. The case study highlights challenges faced by the customer and how Alvaria's solutions addressed them. The content focuses on bett...er engagement and productivity. No specific metrics or numbers are mentioned. The story shows the impact of Alvaria's technology on customer experience.
Alvaria helped Doloribus Alias Occaecati Non solve business challenges. The case study describes how the company faced issues and used Alvaria's solutions. The content does not mention any specific r...esults or metrics. There are no customer quotes or numbers provided. The industry and company size are not stated.
Alvaria Motivate helped State Collection Service boost immediate pays. The platform gave agents and managers a clear view of goals and progress. Contests and duels increased productivity and efficien...cy. The auction system rewarded agents for points. Integrated coaching let supervisors help agents reach goals. Engagement with the platform led to better results for the team.
