About Genesys PureConnect
Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures.
Genesys PureConnect features include Call Center software with Email, Chat, Messaging, Chatbots, Voicebots, Integrations and Apps and Automated routing. The Call Center software is built to enable responding to customers in real-time on channels of their choice which includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share and more.
The software enables centralization of emails with the other customer communication channels enabling better response and faster solution to customer problems. Genesys PureConnect integrates seamlessly with the other systems in the business including the CRM systems from Salesforce, Oracle and Microsoft.
Popular Business Setting
- Hospital & Health Care
- Mid Market
- Large Enterprise
Peer Recommendations on business needs
Improve internal communications, Enhance customer relationships, Improve efficiency, are the most popular goals peers achieved using Genesys PureConnect .
It is the best suited for phone calls, phone calls, e-mail, channels.
Genesys PureConnect does well for a wide range of processes. Peers recommend sales call management, helpdesk management, call recording, as the business processes that they have been most satisfied while using Genesys PureConnect .
Read Reviews of Business Process for Genesys PureConnect
Top Failure Risks for Genesys PureConnect
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IT and Other Capabilities