CUSPERA

Genesys PureConnect

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(4649 Reviews)

Genesys | all-in-one omnichannel contact center and communications solution

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About Genesys PureConnect

Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures.

Genesys PureConnect features include Call Center software with Email, Chat, Messaging, Chatbots, Voicebots, Integrations and Apps and Automated routing. The Call Center software is built to enable responding to customers in real-time on channels of their choice which includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share and more.

The software enables centralization of emails with the other customer communication channels enabling better response and faster solution to customer problems. Genesys PureConnect integrates seamlessly with the other systems in the business including the CRM systems from Salesforce, Oracle and Microsoft.

Genesys PureConnect
is used by peers for

Processes

sales call management, helpdesk management, call recording

Channels

phone calls, phone calls, e-mail

Capabilities

24/7 Support, Phone Support, Data Import

Goals

Improve internal communications, Enhance customer relationships, Improve efficiency

Industry

Telecommunications, Hospital & Health Care, Utilities

Popular Business Setting
for Genesys PureConnect

Top Industries

  • Telecommunications
  • Hospital & Health Care
  • Utilities

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Peer Recommendations on business needs
for Genesys PureConnect

Goals

Improve internal communications, Enhance customer relationships, Improve efficiency, are the most popular goals peers achieved using Genesys PureConnect .

Channels

It is the best suited for phone calls, phone calls, e-mail, channels.

Processes

Genesys PureConnect does well for a wide range of processes. Peers recommend sales call management, helpdesk management, call recording, as the business processes that they have been most satisfied while using Genesys PureConnect .

Read Reviews of Business Process for Genesys PureConnect

Peers used Genesys PureConnect to Improve internal communications and Enhance customer relationships

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Overall Risk Meter

Low Medium High

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IT and Other Capabilities
for Genesys PureConnect

  • Low
  • Medium
  • High

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Vendor Profile Details

Company Name Genesys
Company Website www.genesys.com/
Year Founded 1990
HQ Location 2001 Junipero Serra BlvdDaly City, CA 94014, USA
Employees 5001-10000
Social
Financials M&A