Real-World Case Studies and Customer Success Stories with Genesys PureConnect

Genesys Cloud helped Bankaya improve its contact rate and account recovery. The solution provided a comprehensive contact center platform. Bankaya... used AI-powered experience orchestration to deliver better customer service. The results included higher contact rates and improved account recovery. This shows how Genesys Cloud supports banking organizations in customer engagement.
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Genesys Cloud CX helped Security Bank improve its contact center. The bank moved its customer service to the cloud. This... change made customer experience better. Security Bank can now deliver seamless support across channels. The solution supports banking needs and builds trust with customers.
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Genesys Cloud CX helped BancoEstado modernize its contact center. The bank wanted to improve customer service and support the local... economy. With Genesys, BancoEstado delivered better customer experiences. The new system made service faster and more reliable. This change helped revitalize the city's economy.
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Genesys Cloud CX helped PagBank improve customer experience in banking. PagBank used Genesys to deliver seamless service across channels. The... solution enabled better customer engagement and support. PagBank built trust and loyalty with their customers using Genesys technology. The case highlights the impact of AI-powered experience orchestration in banking.
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Genesys Cloud CX helped Oney Bank improve customer experience in banking. The solution enabled seamless, personalized interactions across channels. Oney... Bank used AI-powered tools to manage customer journeys and automate tasks. The platform supported secure and scalable operations. Oney Bank built trust and loyalty with better service. The case highlights the impact of Genesys Cloud CX in the banking industry.
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Genesys Cloud AI orchestration helps HSBC improve customer experience. HSBC predicts $60 million in three-year value from using Genesys Cloud.... The solution uses AI to personalize and automate customer interactions. HSBC benefits from better customer engagement and efficiency. The platform supports large-scale banking operations. HSBC trusts Genesys for digital transformation in banking.
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Genesys Cloud CX helps BNP Paribas deliver better customer experiences. The platform supports personalized service at scale. BNP Paribas uses... Genesys for seamless banking across channels. The solution enables efficient contact center operations. The bank builds trust and loyalty with improved customer engagement.
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Genesys helped Seyco transform its digital collection model. Seyco used Genesys Cloud CX to deliver better customer experiences. The solution... improved efficiency and personalized service. Seyco now offers seamless banking support across channels. The new model supports innovation and customer engagement.
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Genesys Cloud CX helped Cathay improve their contact center. Cathay used AI-powered experience orchestration to deliver better customer service. The... solution enabled personalized experiences at scale. Cathay operates in the banking industry. The case highlights the use of Genesys for seamless banking experiences.
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Genesys Cloud CX helped Sicredi, a Brazilian bank, move its contact center to the cloud. This gave Sicredi more scalability... and room for innovation. The bank can now deliver better customer experiences across channels. Genesys Cloud CX supports digital customer engagement and AI-powered automation. Sicredi improved its contact center operations with this solution.
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Genesys Cloud CX helped DNB deliver digital-first banking during critical times. The bank used the contact center platform to provide... seamless customer experiences across channels. Genesys enabled DNB to scale support and maintain service quality. The solution improved customer engagement and operational efficiency for the banking sector.
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Tonik uses Genesys Cloud CX to offer digital-only banking in the Philippines. The bank wanted to deliver seamless customer experiences... online. Genesys Cloud CX helped Tonik manage customer interactions across channels. This solution supports Tonik's goal to build trust and loyalty with digital banking customers. The case highlights how Genesys Cloud CX enables personalized and efficient service for banking.
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Genesys Cloud CX helped BAC boost efficiency using digital channels. BAC improved customer engagement by using AI-powered automation and contact... center software. The solution enabled seamless customer experiences across channels. BAC increased operational efficiency with digital customer engagement tools. The banking sector benefited from optimized workflows and better customer service.
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Genesys Cloud CX helped Westpac NZ build a top service organization. The bank used Genesys to deliver better customer experiences.... The solution improved service across channels. Westpac NZ now provides more seamless support for its customers. The bank strengthened trust and loyalty with Genesys technology.
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Genesys Cloud CX helped Oldenburgische Landesbank (OLB) improve customer experience in banking. OLB used Genesys to deliver personalized service across... channels. The solution enabled better customer engagement and streamlined operations. OLB built trust and loyalty with seamless banking experiences. The case highlights the impact of AI-powered contact center technology in the banking sector.
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Genesys Cloud CX helped Langley Federal Credit Union improve their contact center. The solution enabled personalized experiences at scale. Langley... Federal Credit Union used AI-powered tools to optimize customer engagement. The platform supported seamless banking experiences across channels. The case highlights the benefits of cloud-based contact center software for the banking industry.
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Genesys Cloud helped Banco Solidario move its customer service to the cloud. The bank wanted to digitalize its customer support.... With Genesys Cloud, Banco Solidario improved its service and embraced digital channels. The solution made customer interactions easier and more efficient. The bank now delivers better experiences for its customers.
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Genesys Cloud and RPA helped Woolworths Finance Shared Services transform their operations. They used AI-powered experience orchestration to improve their... contact center. The solution blended cloud technology with robotic process automation. This change aimed to deliver better customer and employee experiences. The case highlights the use of automation and cloud for banking support.
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Genesys Cloud CX helped King Price Insurance improve customer experience with AI-powered orchestration. The company used Genesys to deliver seamless,... personalized service at scale. AI and automation made it easier to manage customer journeys. King Price Insurance exceeded expectations by using advanced contact center technology. The solution supported better engagement across channels.
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Genesys Cloud helped QBE improve customer experience. QBE used the platform to deliver better service. The solution supports insurance industry... needs. Genesys Cloud offers AI-powered contact center features. QBE aimed to evolve its customer experience with this technology. The case highlights digital customer engagement and automation.
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Genesys Cloud CX helped Blue Cross Quebec improve their contact center. The solution enabled personalized customer experiences at scale. Blue... Cross Quebec used AI-powered automation to optimize service. The company streamlined operations and improved customer engagement. The case highlights the benefits of Genesys for the insurance industry.
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Amica, an insurance company, improved its customer and employee experience by using Genesys Cloud and its Workforce Engagement Management (WEM) solution. Agents can now... view their stats, audits, and schedules in one place. This led to a 12% increase in service levels. Stacy Darling, AVP of Contact Center at Amica, praised the impact of Genesys workforce management on their company.
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Genesys Cloud CX helped CarGarantie improve customer experience. The company used AI-powered contact center software to deliver better service. CarGarantie... focused on digital customer engagement and workforce management. The solution enabled more personalized and efficient support for their clients. This led to a more customer-centric approach across their operations.
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Genesys helped eFinancial redesign the life insurance experience. eFinancial used Genesys solutions to improve customer engagement. The new system made... it easier for customers to get life insurance. Genesys provided AI-powered tools and automation. eFinancial improved the insurance process for their customers. The case highlights better customer experiences in the insurance industry.
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Genesys helped BARMER create a user-friendly digital front door. BARMER used Genesys solutions to improve customer experience. The new system... made it easier for users to access services. The case highlights digital transformation in the insurance sector.
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Genesys Cloud CX helped Nuuday connect its contact center and retail operations. This improved customer experience and net promoter score.... Nuuday saw better business results after using the platform. The solution enabled seamless integration across channels. AI-powered automation supported their customer journey management.
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Genesys Cloud CX helped Majid al Futtaim deliver better customer experiences at scale. The company used AI-powered experience orchestration to... connect with customers across channels. Genesys solutions enabled more personalized and efficient service. Majid al Futtaim improved customer engagement and streamlined operations with Genesys technology.
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Grands Moulins de Paris needed a simple and flexible customer experience technology. They chose Genesys Cloud for its ease of... use and ability to meet current and future customer needs. The solution simplified call flows and improved agent support. It also allowed for easy addition of new functionalities without disrupting the business.
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Fanatics uses Genesys Cloud CX to deliver better experiences for sports fans and employees. The platform helps Fanatics personalize customer... interactions at scale. Genesys Cloud CX supports digital customer engagement and workforce management. Fanatics benefits from AI-powered automation and seamless contact center operations. This leads to improved customer satisfaction and employee efficiency.
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Genesys Cloud CX helped Conrad Electronic move to the cloud for better customer service. The company wanted to give each... customer a more personal experience. Genesys Cloud CX made it easy to connect with customers on many channels. Conrad Electronic can now deliver personalized support at scale. The solution helps them serve customers faster and more efficiently.
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Genesys Cloud helped Woolworths New Zealand grow their business. They used the platform to improve customer experiences. The solution offered... AI-powered orchestration and automation. Woolworths New Zealand unlocked new growth with cloud technology. The company operates in the retail industry. The case highlights the benefits of using Genesys Cloud for large retailers.
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Newcastle Greater Mutual Group faced challenges with a complicated post-merger IT landscape. They used dense manuals and mechanical workflows. To... address this, they standardized their contact center operations on the Genesys Cloud platform. AI-powered innovations like Agent Copilot and auto summarization helped reduce average handle time by 50 seconds and hold time by 30 seconds per call. This led to 50% faster agent competency.
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Rabobank wanted to improve customer and employee experiences by creating a conversational banking strategy. They used the Genesys Cloud platform... to support over 15,000 users across 80 departments. This move reduced costs and risks, allowing faster deployment of new features. Rabobank saved over $2.2 million in hardware and IT staff costs, achieved a 25% productivity gain with web messaging, and maintained over 90% customer satisfaction for digital channels.
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Kiwibank faced challenges with costly and complex legacy systems, limited remote working, and inefficient call handling. They needed to accelerate... their digital banking strategy. By using the Genesys Cloud CX platform, Kiwibank improved their customer experience with AI features and voicebots. This led to a 28% improvement in outbound productivity, a 50% decrease in platform costs, and a 49% improvement in average speed of answer. They also saw a 27% drop in transfers and a 19% reduction in average handle time.
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Genesys Cloud CX helped GoodLeap improve customer experience in financial services. The platform enabled personalized experiences at scale. GoodLeap used... AI-powered automation and digital engagement tools. The solution supported seamless customer journeys across channels. Workforce engagement features helped drive employee efficiency. The case highlights Genesys Cloud CX for contact center optimization.
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Genesys Cloud CX helped Edenred Brazil improve agent productivity and customer satisfaction. The company used the platform to deliver better... contact center experiences. Edenred Brazil saw positive changes in how agents worked. Customers reported higher satisfaction. The solution made it easier to manage customer interactions. Edenred Brazil benefited from using Genesys Cloud CX in their operations.
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Genesys Cloud CX helped Sage France improve customer experience. They used workforce engagement and journey orchestration tools. The solution made... it easier to manage employees and connect with customers. Sage France now delivers more personalized service. The company saw better results in customer support and engagement.
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Unisys improved its IT service delivery using the Genesys Cloud platform. They handle 20 million contacts annually across seven channels,... including Microsoft Teams and Google Chat. The platform helped retire seven legacy systems, saving over $2 million. Unisys migrated multiple client organizations and thousands of agents in five months. They also make 3 million monthly API calls, enhancing their service capabilities.
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Genesys Cloud CX helped Nexon Asia Pacific transform its workforce for the digital age. The company used AI-powered experience orchestration... to improve employee efficiency and customer engagement. Nexon Asia Pacific leveraged cloud contact center software to deliver personalized experiences at scale. The solution enabled better workforce engagement management and digital customer engagement. Nexon Asia Pacific now provides seamless support across channels using Genesys technology.
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Genesys Cloud helped Arvato move to a cloud-first strategy. Arvato used Genesys Cloud CX to deliver better contact center experiences.... The solution enabled Arvato to scale and personalize customer support. This cloud approach gave Arvato a competitive edge. The case highlights the benefits of cloud architecture for customer experience.
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Hexaware used Genesys Cloud to improve customer experience. They wanted to deliver better service at scale. Genesys Cloud helped them... personalize interactions and use AI-powered automation. The solution made it easier to manage customer journeys. Hexaware now delivers faster, more efficient support with Genesys Cloud.
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Genesys Cloud CX helped Eir improve customer experience in telecommunications. Eir used AI-powered automation and digital engagement tools. The solution... enabled seamless customer journeys across channels. Eir enhanced efficiency and personalized support for its users. The platform supported Eir in delivering better service at scale.
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Genesys Cloud CX helped Vodafone Germany unify AI-based digital messaging. Vodafone wanted to improve customer experience. They used Genesys to... connect channels and automate messaging. The solution made customer service faster and more personal. Vodafone Germany amplified the customer experience with AI-powered tools.
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Genesys Cloud CX helped Fibrus Networks transform customer service in Northern Ireland and England. The company used AI-powered contact center... software to improve digital customer engagement. Fibrus Networks streamlined operations and delivered better support across channels. The solution enabled more efficient service for their telecommunications customers. The case highlights the impact of cloud-based customer experience technology.
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Genesys helped Entel use AI-powered bots for customer service. Entel used proactive responses to answer customer questions. This strategy increased... revenue. The solution gave precise answers to customers. Entel improved customer experience with Genesys Cloud CX.
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Genesys helped Modivcare improve customer experience with digital and AI strategy. Modivcare used Genesys Cloud CX to deliver better contact... center service. The solution included AI-powered experience orchestration and digital engagement. Modivcare transformed how they connect with customers. The new system made their service faster and more personal.
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Paul Hartmann used the Genesys Cloud platform to support their IT strategies. They wanted to improve customer experience and efficiency.... Genesys Cloud helped them deliver better service at scale. The platform offered AI-powered tools and automation. This made their contact center more effective. Paul Hartmann now meets their IT goals with Genesys Cloud.
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Genesys Cloud CX helped Dental Axess improve employee collaboration and customer engagement. The company gained better control of business-impacting metrics.... The solution enabled more efficient teamwork. Customer interactions became more effective. Dental Axess now manages key metrics with greater ease.
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Genesys Cloud EX helped Carestream Dental improve workforce engagement. The company used the solution to drive employee efficiency in their... contact center. Genesys Cloud EX provided tools to manage and motivate staff. This led to better employee experiences. The platform made it easier for Carestream Dental to support their team and improve service quality.
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Genesys Cloud CX helped Narayana Health improve patient care and boost operational efficiency. The hospital used the platform to deliver... better experiences for patients. Genesys enabled Narayana Health to connect data and automate tasks. This led to smoother operations and more satisfied patients. The solution supported the hospital’s goal to provide high-quality care at scale.
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Genesys Cloud CX helped RedSalud build better digital patient journeys. RedSalud used Genesys to connect patient experiences across channels. The... solution improved how patients interact with the healthcare system. RedSalud now delivers more seamless and connected care. The case highlights the value of AI-powered experience orchestration in healthcare.
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Genesys Cloud CX helped Presbyterian Healthcare Services solve hybrid working challenges. The solution improved performance and productivity. The healthcare provider... used Genesys to manage contact center operations. The results included better employee efficiency and streamlined workflows. The case highlights the benefits of AI-powered experience orchestration in healthcare.
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Genesys Cloud CX helped Robinhood improve its food delivery customer experience. The platform enabled personalized and seamless support for users.... Robinhood used AI-powered tools to manage customer journeys. The solution made it easier for Robinhood to connect with customers on different channels. This led to better service and higher satisfaction for food delivery customers.
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Genesys Cloud CX helped Heineken Mexico modernize its contact center. The company moved its contact center to the cloud. This... improved customer experience and made operations more efficient. Heineken Mexico can now deliver better service at scale. The solution supports digital engagement and automation. The company benefits from a modern, flexible contact center platform.
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Genesys helped Canadian Red Cross increase donations using journey analytics. The organization used Genesys solutions to improve donor engagement. They... connected data and optimized donor experiences. This led to more donations. The case shows how Genesys supports non-profits in reaching fundraising goals.
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The National Domestic Violence Hotline needed to transition to remote work while maintaining 24/7 service and confidentiality. They used the... Genesys Cloud platform to achieve this in three days. The solution improved shift coverage, reduced IT management time, and enhanced service with voicebots and chatbots. Results included a 10% improvement in occupancy, 100% availability, and a reduction in handle time by over 1.5 minutes.
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Genesys Cloud CX helped Auto Trader transform its contact center. Auto Trader is the UK’s largest digital automotive marketplace. They... used Genesys to improve customer experience and efficiency. The cloud contact center solution enabled better support at scale. This transformation boosted their digital marketplace operations.
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Genesys Cloud CX helped Carglass® improve customer service. The company used AI-powered experience orchestration to deliver better support. Carglass® proved... it is always there for customers. The solution made service faster and more reliable. Customers now get help when they need it. Carglass® saw major improvements in service quality.
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Genesys Cloud CX helped Northumbrian Water improve employee experience and boost operational efficiency. The company used the platform to deliver... better contact center performance. The solution focused on workforce engagement and automation. Northumbrian Water saw positive changes in employee satisfaction and business operations. The case highlights the impact of AI-powered experience orchestration in the utilities sector.
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Genesys Cloud CX helped Utility Warehouse deliver personalized customer experiences at scale. The company used AI-powered experience orchestration to improve... contact center operations. Utility Warehouse leveraged digital customer engagement and automation features. The solution enabled seamless connections across channels. Utility Warehouse enhanced customer satisfaction with Genesys technology.
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Genesys Cloud helped Western Sydney University improve communication in the cloud. The university used Genesys Cloud CX to deliver better... contact center experiences. The solution made it easier for staff and students to connect. The university transformed its communication process. The new system supports personalized and efficient service. This change improved the overall experience for everyone involved.
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Genesys Cloud CX helped Western Governors University improve the student experience. The university used Genesys to deliver better contact center... support. The solution enabled more personalized and efficient service for students. This led to a richer and more engaging student journey. The case highlights the impact of AI-powered experience orchestration in education.
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Genesys Cloud CX helped Somerset Council bring together five separate service organizations. The council wanted to put customers first and... make things easier for their teams. Genesys Cloud CX unified their services and empowered frontline staff. This made it easier for the council to serve people. The solution improved customer experience and team efficiency.
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Genesys Cloud CX helped NSW Department of Communities and Justice transform its contact center. The solution enabled personalized experiences at... scale. The department improved efficiency and customer engagement. Genesys provided AI-powered automation and digital customer engagement tools. The contact center now delivers better service to the community.
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Genesys Cloud CX helped Nespresso deliver better customer experiences at scale. Nespresso used AI-powered experience orchestration to connect with customers... across channels. The solution improved contact center operations and employee efficiency. Nespresso now provides more personalized and seamless support for its customers.
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Genesys Cloud CX helped Nestlé transform customer experience and employee engagement worldwide. The solution enabled personalized experiences at scale using... AI-powered automation and digital customer engagement tools. Nestlé improved workforce engagement and streamlined contact center operations. The company enhanced sustainability and global customer satisfaction with Genesys technology. The platform supported continuous innovation and global scalability for Nestlé's needs.
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Stanley Steemer uses Genesys solutions to protect revenue and improve customer, worker, and franchisee satisfaction. The company wanted to deliver... better experiences for everyone involved. Genesys provided tools for customer experience and workforce engagement. Stanley Steemer now delights customers and supports its team. The solution helps keep revenue safe while making service better.
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Benify improved its employee benefits service using the Genesys Cloud platform and Salesforce integration. The integration was set up in... four hours, saving $1.65 million in total costs. It reduced time to resolution by 20% and errors by 23%. Receipt processing efficiency improved by 30%, and total cost of ownership decreased by 17%.
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Genesys helped Xiaomi improve compliance and reduce agent handle time. Xiaomi used Genesys Cloud CX to manage their contact center.... The solution made it easier for agents to follow rules. It also helped agents work faster. Xiaomi saw better results in their customer service operations.
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Genesys Cloud CX helped Rainmaker improve sales and service integration. The platform enabled Rainmaker to deliver better customer experiences. Genesys... provided digital customer engagement and workforce management tools. Rainmaker leveraged integrations to boost efficiency and results. The solution supported Rainmaker's growth in the marketing and advertising sector.
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Genesys Cloud helped Brighton and Hove Albion Football Club build closer bonds with their fans. The club used Genesys Cloud... to deliver personalized experiences at scale. This solution improved their contact center operations. The club now connects better with supporters. They use AI-powered tools for customer engagement. The result is stronger relationships with their community.
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Genesys Cloud helped Schneider Electric improve customer experience and boost operational efficiency worldwide. The company used Genesys Cloud to deliver... better service at scale. The solution enabled Schneider Electric to connect with customers on many channels. This led to smoother operations and more satisfied customers. The case shows how Genesys Cloud supports global businesses in customer service.
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Genesys Cloud CX helped O2E Brands improve customer experience. The company aimed to deliver exceptional service. With Genesys, they used... AI-powered contact center software. This allowed them to personalize customer interactions. O2E Brands now provides better support and engagement. Their customer experience went from ordinary to exceptional.
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Genesys Cloud CX helped Etraveli Group bring together its global contact centers. The company improved customer experience and made agents... more efficient. Etraveli Group used AI-powered tools to connect data and automate tasks. The solution made it easier for agents to help customers. The company unified its service across different countries.
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Genesys Cloud CX helped AdaptHealth redesign its contact center experience. The solution enabled AdaptHealth to deliver more personalized and efficient... customer service. Employees became more engaged in the new contact center environment. The company improved its customer experience using AI-powered orchestration and automation. AdaptHealth now provides better support at scale with Genesys technology.
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Genesys Cloud CX helped Eesti Energia improve customer and employee experience. The company used a green service model to deliver... better service. The solution made it easier for employees to work and for customers to get help. Eesti Energia now provides more efficient and personalized support. The new system supports their focus on sustainability and innovation.
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Genesys Cloud helped O. phon GmbH improve both customer and employee experience. The all-in-one platform provided tools for better contact...center management. O.phon GmbH used Genesys Cloud to deliver more personalized service. The solution made it easier for employees to work efficiently. The company saw improvements in customer and employee satisfaction.
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Genesys Cloud CX helped Bright Horizons improve their contact center. The platform enabled personalized customer experiences at scale. Bright Horizons... used AI-powered automation and digital engagement tools. The solution aimed to boost efficiency and customer satisfaction. No specific numbers or metrics are mentioned in the content.
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Genesys Cloud CX helped DAMAC improve customer experience. DAMAC used Genesys to deliver better contact center service. The solution enabled... more personalized and efficient support. DAMAC benefited from AI-powered tools and automation. The case highlights DAMAC's journey to better customer engagement with Genesys.
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Genesys Cloud CX helped Pluxee transform customer experience across more than 30 countries. Pluxee used Genesys to deliver personalized experiences... at scale. The solution included AI-powered orchestration and automation. Pluxee improved customer engagement and streamlined operations. The case highlights global impact and advanced contact center technology.
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Genesys Cloud CX helped Naturgy improve their contact center. Naturgy used Genesys to deliver better customer experiences. The solution included... AI-powered experience orchestration. Naturgy aimed to personalize interactions and drive efficiency. The case highlights how Genesys supports customer engagement at scale.
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Genesys Cloud CX helped Lighthouse Works support blind and low-vision agents. The platform enabled personalized customer experiences at scale. Lighthouse... Works used AI-powered tools to improve contact center operations. The solution made it easier for agents to work efficiently. The case highlights how Genesys technology supports accessibility in customer service.
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Genesys Cloud CX helped Global Payments improve customer experience. The solution uses AI-powered experience orchestration and contact center software. Global... Payments can now deliver personalized experiences at scale. The platform supports digital customer engagement and workforce management. The case highlights the benefits of cloud architecture and automation for better service.
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Almosafer faced growth challenges due to siloed channels. They implemented the Genesys Cloud platform to provide an omnichannel experience. This... allowed customers to book seamlessly and agents to access customer insights. As a result, Almosafer improved cross-selling, operational efficiency, and scalability.
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COOntacto was struggling with a customer service platform that didn't meet its KPIs. They switched to the Genesys Cloud CX... solution. This change improved their service levels from 27% to 89%. Their service-level compliance rates increased from 73% to 96%. They also saw a 15% reduction in abandonment rate.
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The UK Home Office faced challenges with outdated technology and inefficiency. They aimed to transform citizen services using a cloud-based... model. By implementing Genesys Cloud CX, they reduced call handle time by 15%. AI self-service is expected to bring $13–$14 million in annual benefits. Satisfaction scores improved, positioning the Home Office as a leader in empathetic services.
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The City of Clearwater wanted to improve employee morale and service delivery. They upgraded to the Genesys Cloud platform. This... led to a 108% improvement in call answer rates and a 16X reduction in call abandonment. Employee turnover dropped from 40% to zero. The average speed of answer was 82% faster than neighboring providers. Customer complaints and escalations decreased significantly.
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Virgin Atlantic wanted to improve customer experience during the COVID-19 pandemic. They used the Genesys Cloud platform to replace their... old systems. This change led to shorter queues and lower costs. They handled 220% more interactions and reduced handle time by 50%. Customer satisfaction increased by 28 points.
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Aeromexico used the Genesys Cloud platform to improve its contact center. They gained visibility into customer interactions and better workforce... management. This led to a 55% higher Net Promoter Score, 20% reduction in agent turnover, and 40% savings in telecommunications costs. The airline also saw a 75% reduction in call abandonment and a 13% increase in first-contact resolution.
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The City of Clearwater wanted to improve employee morale and customer service. They upgraded to the Genesys Cloud platform. This... led to a 108% improvement in call answer rates in two weeks. Abandoned calls dropped from 53% to 3%. The average speed of answer was 82% faster than nearby providers. Employee turnover fell from 40% to zero. Customer complaints and escalations decreased significantly.
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Genesys customer journey management helped Arvig unlock business value. The solution connects data silos and optimizes customer and employee experiences.... Arvig used Genesys to deliver personalized experiences at scale. The platform supports AI and automation for better contact center results. Workforce engagement management improved employee potential. The cloud architecture enabled continuous innovation and global scaling.
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Genesys Cloud CX helped Harambee Youth Employment Accelerator improve their contact center. The solution enabled personalized experiences at scale. Harambee... used AI-powered automation to connect with more people. The platform supported digital customer engagement and workforce management. This led to better service for job seekers. The organization benefited from cloud-based contact center software.
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Genesys Cloud CX helped Tuhu improve its contact center. Tuhu used AI-powered experience orchestration to deliver better customer service. The... solution increased innovation and customer satisfaction. Tuhu enhanced its contact center operations with Genesys technology. The case highlights the benefits of using Genesys for contact center transformation.
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Genesys Cloud helped Pihlajalinna put patient needs first. The solution enabled personalized patient experiences at scale. Pihlajalinna used Genesys Cloud... to improve contact center operations. The platform supported secure and connected care for patients. The focus was on better patient engagement and service delivery.
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Genesys Cloud CX helped ZIM Integrated Shipping Services improve their contact center. The company used AI-powered experience orchestration to deliver... better customer service. They leveraged digital customer engagement and automation features. The solution enabled ZIM to scale personalized experiences. The case highlights the impact of cloud contact center software in the transportation industry.
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Genesys Cloud CX helped Enity Bank Group AB deliver better customer experiences. The bank used AI-powered contact center software to... connect with customers on any channel. Genesys enabled seamless digital engagement and improved customer journey management. The solution supported banking industry needs for trust and loyalty. Results for Enity Bank Group AB are not specified in the content.
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Genesys helped Universal Assistance improve how it helps travelers. The company used Genesys solutions to make customer interactions better. This... change made it easier for travelers to get help when they needed it most. Universal Assistance now gives faster and more personal support to its customers.
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Genesys Cloud CX helped HELPLINE improve business continuity. The solution also raised client satisfaction. HELPLINE used Genesys to deliver better... customer experiences. The platform supports contact center operations. The case highlights benefits in business continuity and client service.
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Genesys Cloud CX helped Carglass Netherlands improve their contact center. The solution enabled better customer experience and more efficient operations.... Carglass used AI-powered automation and digital engagement tools. The company streamlined customer journeys and increased employee productivity. Genesys Cloud CX supported Carglass in delivering personalized service at scale.
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Genesys Cloud CX helped CarTrawler move to remote work. CarTrawler improved customer experience and made business gains. The transition was... seamless. The company used Genesys Cloud CX to deliver better service. CarTrawler saw positive changes after using the platform.
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