Callminer Eureka Alert Overview
This is a summary of the comprehensive capabilities and benefits of Callminer Eureka Alert based on over 109 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Callminer Eureka Alert, belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Callminer Eureka Alert is right for your needs? Our Cuspera AI engine can evaluate how Callminer Eureka Alert fits your specific business needs, industry, and context. Get your personalized assessment report today.
Callminer Eureka Alert supports business activities such as:
- Coaching
- Engagement Management
- Contract Management
- Lead Management
- Funnel Analysis
Callminer Eureka Alert can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Scale Best Practices, and Improve Efficiency. It can help manage these activities if you use Phone Calls and E-Mail for these needs. As a solution, Callminer Eureka Alert's capabilities include Alerts: Popups & Notifications.
Callminer Eureka Alert Non-Profit Organization Management Vertical is its biggest customer base.
Reviews
"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb! " - Molly Sollie
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Alert solved their Conversation Intelligence needs. Cuspera uses 109 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Callminer Eureka Alert.
Use Cases
Peers recommend Coaching , Engagement Management , Contract Management , as the business use cases that they have been most satisfied while using Callminer Eureka Alert.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Coaching with Phone Calls |
4.34/5 ★ |
"...Having all this data makes coaching much easier because there's little dispute of the facts...." Testimonial by Adam McCord, Quality Analytics Manager, Bluegreen Vacations America |
| Engagement Management with E-Mail |
4.28/5 ★ |
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct |
| engaging and following up |
4.09/5 ★ |
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct |
| Contract Management |
3.71/5 ★ |
"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct |
| PEER EXPERIENCES | |
|---|---|
| Coaching with Phone Calls |
4.34/5 ★ |
"...Having all this data makes coaching much easier because there's little dispute of the facts...." Testimonial by Adam McCord, Quality Analytics Manager, Bluegreen Vacations America |
|
| Engagement Management with E-Mail |
4.28/5 ★ |
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct |
|
| engaging and following up |
4.28/5 ★ |
| Contract Management |
3.71/5 ★ |
"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct |
|
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 109 insights from peers and experts to help you assess how these Callminer Eureka Alert use cases fit your Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
|
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
|
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Gant TravelRead More |
|
Case Study Exeter financeRead More |
|
Case Study Avadyne HealthRead More |
Popular Business Setting
for Callminer Eureka Alert
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Health, Wellness and Fitness
Popular in
Peers used Callminer Eureka Alert to Increase sales & revenue and Enhance customer relationships
Peer and Expert Opinion on Features
for Callminer Eureka Alert
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (11) |
IT and Other Capabilities
for Callminer Eureka Alert
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (1) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (11) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (11) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (21) |
Software Failure Risk Guidance
?for Callminer Eureka Alert
Top Failure Risks for Callminer Eureka Alert
Vendor Profile Details
Company Name
CallMiner
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
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