Callminer Eureka Alert Overview
CallMiner-Eureka-Alert provides real-time guidance to agents. Customer behaviors are analyzed to improve interaction outcomes.
Use Cases
Customers recommend Coaching, Engagement Management, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Alert.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Alert.
Callminer Eureka Alert Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka Alert works with different mediums / channels such as Phone Calls. and E-Mail.
Callminer Eureka Alert's features include Alerts: Popups & Notifications. and Callminer Eureka Alert support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Callminer Eureka Alert analytics capabilities include Analytics, and Custom Reports.
Reviews
"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb!" - Molly Sollie
Callminer Eureka Alert, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Eureka Alert
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Health, Wellness and Fitness
Popular in
Callminer Eureka Alert is popular in Non-Profit Organization Management, Consumer Services, and Health, Wellness And Fitness and is widely used by
Comprehensive Insights on Callminer Eureka Alert Use Cases
How can Callminer Eureka Alert enhance your Coaching process?
What benefits does Callminer Eureka Alert offer for Engagement Management?
How efficiently Does Callminer Eureka Alert manage your Contract Management?
10+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Alert solved their Conversation Intelligence needs. Cuspera uses 109 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
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We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
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Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
Case Studies
CASE STUDY Kelsey-Seybold Clinic
CASE STUDY USCB America
CASE STUDY Avadyne Health
CASE STUDY Gant Travel
CASE STUDY VitalityHealth
CASE STUDY RDI Corporation
Video
CallMiner Eureka Platform and Managing Cross-Channel Conversations
Peers used Callminer Eureka Alert for coaching and engagement management
Callminer Eureka Alert Competitors
Callminer Eureka Alert Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (21) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (21) |
Callminer Eureka Alert Integrations
Callminer Eureka Alert integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka Alert
Top Failure Risks for Callminer Eureka Alert
CallMiner, Inc. News
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.
Alvaria and CallMiner Partner to Empower Organizations with Advanced AI and Conversation Intelligence, Enhancing Operational Efficiency and Customer Experience - Business Wire
Alvaria and CallMiner have formed a strategic partnership to enhance customer experience and operational efficiency through advanced AI and conversation intelligence. This collaboration integrates Alvaria's compliance-focused contact center solutions with CallMiner's AI capabilities, enabling organizations to gain actionable insights, streamline workflows, and maintain regulatory compliance. The partnership aims to transform contact centers into growth engines by providing a comprehensive view of customer interactions.
CallMiner Product Innovation Series: Q2 2025
CallMiner's Q2 2025 Product Innovation Series highlights significant updates, focusing on enhanced security controls and compliance with evolving AI regulations. Key enhancements include improved data privacy features, expanded CallMiner RealTime capabilities, and updated notification functionalities. These updates aim to bolster customer experience initiatives and ensure robust AI governance.
CallMiner Acquires VOCALLS - Demand Gen Report
CallMiner has acquired VoCalls, a voice-first conversational AI and automation platform. This acquisition enhances CallMiner's capabilities in conversation intelligence by integrating VoCalls' virtual agents and task automation technology. The combined platform aims to improve contact center efficiency and customer experience scalability by automating interactions and providing real-time agent guidance. This strategic move positions CallMiner as a leader in contact center and CX industries.
CallMiner, Inc. Profile
Company Name
CallMiner, Inc.
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
