Callminer Eureka Alert Overview
CallMiner-Eureka-Alert provides real-time guidance to agents. Customer behaviors are analyzed to improve interaction outcomes.
Use Cases
Customers recommend Coaching, Engagement Management, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Alert.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Alert.
Callminer Eureka Alert Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka Alert works with different mediums / channels such as Phone Calls, and E-Mail,
Callminer Eureka Alert's features include Alerts: Popups & Notifications.
Reviews
"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward." - Kelly Seis
Callminer Eureka Alert, belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Eureka Alert
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Health, Wellness and Fitness
Popular in
Callminer Eureka Alert is popular in Non-Profit Organization Management, Consumer Services, and Health, Wellness And Fitness and is widely used by
Comprehensive Insights on Callminer Eureka Alert Use Cases
What benefits does Callminer Eureka Alert offer for Coaching?
What makes Callminer Eureka Alert ideal for Engagement Management?
What benefits does Callminer Eureka Alert offer for Contract Management?
10+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Alert solved their Conversation Intelligence needs. Cuspera uses 109 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
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Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
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We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
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We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
CUSTOMERS | TESTIMONIALS |
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Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
Case Studies
COMPANY | INDUSTRY | CASE STUDIES |
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Financial Services
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Financial Services |
Case Study USCB AmericaRead More |
Non-Profit Organization Management
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Non-Profit Organization Management |
Case Study Dialog DirectRead More |
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NA |
Case Study Gant TravelRead More |
Video
CallMiner Eureka Platform and Managing Cross-Channel Conversations
Callminer Eureka Alert Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
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AI Powered | Read Reviews (1) |
Analytics | Read Reviews (25) |
Custom Reports | Read Reviews (21) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (1) |
Analytics | Read Reviews (25) |
Custom Reports | Read Reviews (21) |
Callminer Eureka Alert Integrations
Callminer Eureka Alert integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka Alert
Top Failure Risks for Callminer Eureka Alert
CallMiner Feeds
The importance of brand experience in contact centers
Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection between brand experience and contact centers.
CallMiner named a Leader in Real-Time Revenue Execution Platforms
Forrester Research has named CallMiner a Leader in The Forrester Waveâ„¢: Real-Time Revenue Execution Platforms, Q2 2024 report.
AI-driven CX in tech: Navigating industry challenges & opportunities
2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities.
CallMiner Profile
Company Name
CallMiner
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F