Callminer Eureka Alert Overview

CallMiner-Eureka-Alert provides real-time guidance to agents. Customer behaviors are analyzed to improve interaction outcomes.

Use Cases

Customers recommend Coaching, Engagement Management, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Alert.

Other use cases:

  • Lead Management
  • Funnel Analysis
  • Training & Onboarding
  • Lead Engagement
  • Competitive Intelligence
  • Sales Call Management
  • Upselling
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Alert.

Other priorities:

  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Callminer Eureka Alert Use-Cases and Business Priorities: Customer Satisfaction Data

Callminer Eureka Alert works with different mediums / channels such as Phone Calls, and E-Mail,

Callminer Eureka Alert's features include Alerts: Popups & Notifications.

Reviews

"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward." - Kelly Seis

Callminer Eureka Alert, belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Callminer Eureka Alert

Top Industries

  • Non-Profit Organization Management
  • Consumer Services
  • Health, Wellness and Fitness

Popular in

Callminer Eureka Alert is popular in Non-Profit Organization Management, Consumer Services, and Health, Wellness And Fitness and is widely used by

Comprehensive Insights on Callminer Eureka Alert Use Cases

What benefits does Callminer Eureka Alert offer for Coaching?

What makes Callminer Eureka Alert ideal for Engagement Management?

What benefits does Callminer Eureka Alert offer for Contract Management?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Alert solved their Conversation Intelligence needs. Cuspera uses 109 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Callminer Eureka Alert testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Alert testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
Callminer Eureka Alert testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
CUSTOMERS TESTIMONIALS
Callminer Eureka Alert testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Alert testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
Callminer Eureka Alert testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek

Case Studies

COMPANY INDUSTRY CASE STUDIES
Callminer Eureka Alert case study
Financial Services
Financial Services
Case Study USCB America

USCB America Benefits from CallMiner Eureka Platform

Read More
Callminer Eureka Alert case study
Non-Profit Organization Management
Non-Profit Organization Management
Case Study Dialog Direct

Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics

Read More
Callminer Eureka Alert case study
NA
Case Study Gant Travel

Gant Travel's Speech Analytics Journey to Improved CX

Read More

Video

CallMiner Eureka Platform and Managing Cross-Channel Conversations

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Peers used Callminer Eureka Alert for coaching and engagement management

Callminer Eureka Alert Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.97/5 ★

Read Reviews (1)
Analytics

3.97/5 ★

Read Reviews (25)
Custom Reports

3.95/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.97/5 ★

Read Reviews (1)
Analytics

3.97/5 ★

Read Reviews (25)
Custom Reports

3.95/5 ★

Read Reviews (21)

Callminer Eureka Alert Integrations

Callminer Eureka Alert integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

2.94/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Callminer Eureka Alert

Top Failure Risks for Callminer Eureka Alert

CallMiner Feeds

The importance of brand experience in contact centers

Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection between brand experience and contact centers.

03/06/2024 - source

CallMiner named a Leader in Real-Time Revenue Execution Platforms

Forrester Research has named CallMiner a Leader in The Forrester Waveâ„¢: Real-Time Revenue Execution Platforms, Q2 2024 report.

08/05/2024 - source

AI-driven CX in tech: Navigating industry challenges & opportunities

2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities.

19/03/2024 - source

CallMiner Profile

Company Name

CallMiner

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

Financials

SERIES F