CallFinder Overview
CallFinder enhances contact center operations with automated quality monitoring. Customer experience is elevated through advanced conversation intelligence.
Use Cases
Customers recommend Sales Call Management, Engagement Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using CallFinder.
Business Priorities
Improve Efficiency and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using CallFinder.
CallFinder Use-Cases and Business Priorities: Customer Satisfaction Data
CallFinder works with different mediums / channels such as Phone Calls.
CallFinder's features include Recording, Voice Transcription, Dashboard, etc. and CallFinder support capabilities include Phone Support, 24/7 Support, Email Support, etc. also CallFinder analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I really enjoy being able to better suss out call drivers for our call center...." Peer review by User
Peer review evidence (same sources as the product rating summary)
"...CallFinder View offers searchable call transcripts & sentiment analysis of customer interactions, directly within the CallFinder speech analytics solution...." Cloud-Based Speech Analytics by CallFinder
"...CallFinder helps collections firms overcome these challenges by analyzing every agent-customer interaction to achieve call center compliance and mitigate risk, improve agent performance, and increase payment rates...." Agent Monitoring for Collections Agencies
"...No matter what industry you re in, CallFinder s speech recognition and call scoring software enables you to automatically monitor customer calls...." By Industry
CallFinder, DialedIn by ChaseData, XCALLY, VICIdial, Vocalcom, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for CallFinder
Top Industries
- Telecommunications
- Pharmaceuticals
- Information Services
Popular in
- Mid Market
- Enterprise
CallFinder is popular in Telecommunications, Pharmaceuticals, and Information Services and is widely used by Mid Market, and Enterprise,
CallFinder Customer wins, Customer success stories, Case studies
What Are the key features of CallFinder for Sales Call Management?
What solutions does CallFinder provide for Engagement Management?
How can CallFinder enhance your Tracking & Monitoring Communications process?
Why is CallFinder the best choice for Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well CallFinder solved their Contact Center Software needs. Cuspera uses 1784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Why Clients Love Working With CallFinder | Reflections of a Speech Analyst
Frequently Asked Questions (FAQ)
What buyers ask before choosing CallFinder
What is CallFinder?
CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.
CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.
Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.
What is CallFinder used for?
What are the top features of CallFinder?
Who uses CallFinder?
What are CallFinder alternatives?
Where is CallFinder located?
Peers used CallFinder for sales call management and engagement management
CallFinder Competitors
CallFinder Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (50) |
| Analytics | Read Reviews (360) |
| Custom Reports | Read Reviews (331) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (50) |
| Analytics | Read Reviews (360) |
| Custom Reports | Read Reviews (331) |
Software Failure Risk Guidance
?for CallFinder
Overall Risk Meter
Top Failure Risks for CallFinder
CallFinder Profile
Company Name
CallFinder
Company Website
https://www.mycallfinder.com/HQ Location
1795 Williston Road, Suite 200 South Burlington, VT 05403
Employees
11-50
Social
Financials
PRIVATE
What Are the key features of CallFinder for Social Media Analytics?