CallFinder Overview

CallFinder enhances contact center operations with automated quality monitoring. Customer experience is elevated through advanced conversation intelligence.

Use Cases

Customers recommend Sales Call Management, Engagement Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using CallFinder.

Other use cases:

  • Helpdesk Management
  • Social Media Analytics
  • Contact List Management
  • Competitive Intelligence
  • Customer Feedback Management
  • Campaign Management
  • Lead Analytics
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Business Priorities

Improve Efficiency and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using CallFinder.

Other priorities:

  • Enhance Customer Relationships
  • Manage Risk
  • Scale Best Practices
  • Acquire Customers
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Consistency
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CallFinder Use-Cases and Business Priorities: Customer Satisfaction Data

CallFinder works with different mediums / channels such as Phone Calls.

CallFinder's features include Recording, Voice Transcription, Dashboard, etc. and CallFinder support capabilities include Phone Support, 24/7 Support, Email Support, etc. also CallFinder analytics capabilities include Analytics, and Custom Reports.

Reviews

"...CallFinder is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Speech analytics automates your call monitoring system to extract key performance indicators from agent calls...." Utilities & Energy Industry
"...Each solution provides an easy way to monitor customer engagements in your contact center or business...." Cloud-Based Speech Analytics Solutions
"...Gather information from 100 percent of inbound phone calls with automated call monitoring and scoring for an accurate representation of how customers are responding to your business. ..." Measuring Marketing Effectiveness with Speech Analytics

CallFinder, DialedIn by ChaseData, XCALLY, VICIdial, Vocalcom, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CallFinder

Top Industries

  • Telecommunications
  • Pharmaceuticals
  • Information Services

Popular in

  • Mid Market
  • Enterprise

CallFinder is popular in Telecommunications, Pharmaceuticals, and Information Services and is widely used by Mid Market, and Enterprise,

CallFinder Customer wins, Customer success stories, Case studies

What Are the key features of CallFinder for Sales Call Management?

How can CallFinder enhance your Engagement Management process?

How efficiently Does CallFinder manage your Tracking & Monitoring Communications?

How does CallFinder address your Helpdesk Management Challenges?

What makes CallFinder ideal for Social Media Analytics?

11 buyers and buying teams have used Cuspera to assess how well CallFinder solved their Contact Center Software needs. Cuspera uses 1784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Revenue Enterprises - Financial Services - Medium

CallFinder helped Revenue Enterprises automate call scorecards using speech analytics. The company moved from manual sampling to monitoring 100% of calls. This improved compliance tracking and agent ...coaching. They identified the top 10 inbound call reasons. Supervisors now use insights to train agents and improve customer experience. CallFinder's solution increased efficiency and compliance in their contact center.

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Kohler - Consumer Goods

CallFinder and 800response helped Kohler improve call center performance. Kohler used automated call analytics and CRM integration to track leads and marketing channels. The solution reduced lead res...ponse times and improved script compliance. Kohler increased set rates by 50% and exceeded sales goals. Automated scorecards gave unbiased agent evaluations. Kohler optimized marketing investments and dealer performance with these tools.

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National Tubs Company - Manufacturing

CallFinder helped National Tubs Company improve agent training and customer experience. The company used CallFinder to monitor agent-customer calls and find script compliance issues. They quickly ide...ntified agents using outdated scripts and coached them. CallFinder also found agents using incorrect pricing terms. The tool let them track caller inquiries about VA, Medicaid, and Medicare benefits. National Tubs Company now uses data from CallFinder to improve marketing and deliver better service.

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RoadVantage - Automotive

CallFinder helped RoadVantage improve contact center performance with speech analytics. RoadVantage wanted more consistent agent compliance, better coaching, and higher customer satisfaction. CallFin...der provided automated scorecards, easy integration, and custom reporting. RoadVantage reduced average talk time by 10–14%. The company improved script compliance, agent training, and customer experience. Coaching efforts now align agents with company messaging, boosting customer loyalty.

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Centris Credit Union - Banking

CallFinder helped Centris Credit Union automate their QA process. Before using CallFinder, their QA was manual and time-consuming. The software made scoring calls faster and easier. This freed up tim...e for the team. Centris Credit Union recommends CallFinder for improving call center efficiency.

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Erin Carmona (Director of First Impressions) - Health, Wellness And Fitness

CallFinder helped Erin Carmona and her team reduce the time needed to review patient calls. The solution provided timely call data and actionable insights. This improved the patient experience for th...eir Dental clients. Automated call review made the process faster and more efficient. The team could act on insights to enhance service quality.

Read more →

Why Clients Love Working With CallFinder | Reflections of a Speech Analyst

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Frequently Asked Questions(FAQ)

for CallFinder

What is CallFinder?

CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.

CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.

Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.

What is CallFinder used for?

CallFinder is a Contact Center Software mainly used by its customers to Improve Efficiency and Increase Sales & Revenue by Sales Call Management, Engagement Management and Tracking & Monitoring Communications .

What are the top features of CallFinder?

Recording, Voice transcription and Dashboard are some of the top features of CallFinder.

Who uses CallFinder?

CallFinder is used by Telecommunications, Pharmaceuticals and Information Services among other industries.

What are CallFinder alternatives?

DialedIn By ChaseData, XCALLY, VICIdial and Vocalcom are popular alternatives for CallFinder.

Where is CallFinder located?

CallFinder is headquartered at 1795 Williston Road, Suite 200 South Burlington, VT 05403.
lightning

Peers used CallFinder for sales call management and engagement management

CallFinder Competitors

CallFinder Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.27/5 ★

Read Reviews (50)
Analytics

4.48/5 ★

Read Reviews (360)
Custom Reports

4.48/5 ★

Read Reviews (331)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.27/5 ★

Read Reviews (50)
Analytics

4.48/5 ★

Read Reviews (360)
Custom Reports

4.48/5 ★

Read Reviews (331)

Software Failure Risk Guidance

?

for CallFinder

Overall Risk Meter

Low Medium High

Top Failure Risks for CallFinder

CallFinder Profile

Company Name

CallFinder

Company Website

https://www.mycallfinder.com/

HQ Location

1795 Williston Road, Suite 200 South Burlington, VT 05403

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE