CallFinder: Product updates, Customer stories, and Insights | 2026 Cuspera

CallFinder helped Revenue Enterprises automate call scorecards using speech analytics. The company moved from manual sampling to monitoring 100% of calls. This improved compliance tracking and agent ...coaching. They identified the top 10 inbound call reasons. Supervisors now use insights to train agents and improve customer experience. CallFinder's solution increased efficiency and compliance in their contact center.
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CallFinder helped RoadVantage improve contact center performance with speech analytics. RoadVantage wanted more consistent agent compliance, better coaching, and higher customer satisfaction. CallFin...der provided automated scorecards, easy integration, and custom reporting. RoadVantage reduced average talk time by 10–14%. The company improved script compliance, agent training, and customer experience. Coaching efforts now align agents with company messaging, boosting customer loyalty.
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CallFinder helped National Tubs Company improve agent training and customer experience. The company used CallFinder to monitor agent-customer calls and find script compliance issues. They quickly ide...ntified agents using outdated scripts and coached them. CallFinder also found agents using incorrect pricing terms. The tool let them track caller inquiries about VA, Medicaid, and Medicare benefits. National Tubs Company now uses data from CallFinder to improve marketing and deliver better service.
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CallFinder and 800response helped Kohler improve call center performance. Kohler used automated call analytics and CRM integration to track leads and marketing channels. The solution reduced lead res...ponse times and improved script compliance. Kohler increased set rates by 50% and exceeded sales goals. Automated scorecards gave unbiased agent evaluations. Kohler optimized marketing investments and dealer performance with these tools.
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CallFinder helped Centris Credit Union automate their QA process. Before using CallFinder, their QA was manual and time-consuming. The software made scoring calls faster and easier. This freed up tim...e for the team. Centris Credit Union recommends CallFinder for improving call center efficiency.
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CallFinder helped Erin Carmona and her team reduce the time needed to review patient calls. The solution provided timely call data and actionable insights. This improved the patient experience for th...eir Dental clients. Automated call review made the process faster and more efficient. The team could act on insights to enhance service quality.
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