CallFinder Overview
This is a summary of the comprehensive capabilities and benefits of CallFinder based on over 1784 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
CallFinder, NICE Customer Journey Analytics, Calabrio ONE, Tethr, Callminer Eureka, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if CallFinder is right for your needs? Our Cuspera AI engine can evaluate how CallFinder fits your specific business needs, industry, and context. Get your personalized assessment report today.
CallFinder supports business activities such as:
- Sales Call Management
- Engagement Management
- Tracking & Monitoring Communications
- Helpdesk Management
- Social Media Analytics
CallFinder can help you with many business goals, such as Improve Efficiency, Increase Sales & Revenue, Enhance Customer Relationships, Manage Risk, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, CallFinder's capabilities include Recording, Voice Transcription, Dashboard, etc.
CallFinder Telecommunications Vertical is its biggest customer base.
Reviews
"...Custom search queries can be configured to help you gather critical call analytics related to your marketing programs...." Speech Analytics for Insurance Companies
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well CallFinder solved their Contact Center Software needs. Cuspera uses 1784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Efficiency and Increase Sales & Revenue are the most popular business priorities peers achieved using CallFinder.
Use Cases
Peers recommend Sales Call Management , Engagement Management , Tracking & Monitoring Communications , as the business use cases that they have been most satisfied while using CallFinder.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Call Management with Phone Calls |
4.10/5 ★ |
"...Custom search queries can be configured to help you gather critical call analytics related to your marketing programs...." Speech Analytics for Insurance Companies |
| call recording |
4.19/5 ★ |
"...Download the white paper to learn how you can access in-depth business intelligence from daily customer conversations using CallFinder s affordable cloud-based call recording and speech analytics technology. ..." Capture Voice of Customer (VoC) Data with Speech Analytics |
| call analytics |
4.23/5 ★ |
"...To learn about other ways that CallFinder speech analytics and call monitoring software can help your business improve its marketing effectiveness and achieve call quality assurance, please call a CallFinder Specialist at 1-800-639-1700 and schedule an online demonstration. ..." Measuring Marketing Effectiveness with Speech Analytics |
| call transcription |
4.18/5 ★ |
"...With CallFinder s speech to text transcription, you can search call transcriptions for keywords and phrases across a select date range of interactions, and pinpoint the specific calls where specific words and phrases are found...." Speech to Text Transcription |
| call scoring |
4.08/5 ★ |
"...CallFinder is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis...." Peer review |
| call searching |
4.08/5 ★ |
"...CallFinder's analytics reporting provides a comprehensive view of call recording searches for keywords capture essential customer data & pattern metrics...." Automated Call Monitoring Solutions |
| objection handling |
3.00/5 ★ |
"...Objection handling...." Sales Effectiveness |
| Engagement Management with Phone Calls |
4.89/5 ★ |
"...Locate key phrases in every customer conversation to understand how your customers interact with agents...." Customer Experience Management |
| engaging and following up |
4.22/5 ★ |
"...Each solution provides an easy way to monitor customer engagements in your contact center or business...." Cloud-Based Contact Center Solutions |
| Tracking & Monitoring Communications with Phone Calls |
4.58/5 ★ |
"...CallFinder has provided us with the ability to discover trends and build a sophisticated approach to monitoring calls that are bound to turn into scheduled appointments. ..." Cloud-Based Speech Analytics by CallFinder |
| PEER EXPERIENCES | |
|---|---|
| Sales Call Management with Phone Calls |
4.10/5 ★ |
"...Custom search queries can be configured to help you gather critical call analytics related to your marketing programs...." Speech Analytics for Insurance Companies |
|
| call recording |
4.10/5 ★ |
| call analytics |
4.10/5 ★ |
| call transcription |
4.10/5 ★ |
| call scoring |
4.10/5 ★ |
| call searching |
4.10/5 ★ |
| objection handling |
4.10/5 ★ |
| Engagement Management with Phone Calls |
4.89/5 ★ |
"...Locate key phrases in every customer conversation to understand how your customers interact with agents...." Customer Experience Management |
|
| engaging and following up |
4.89/5 ★ |
| Tracking & Monitoring Communications with Phone Calls |
4.58/5 ★ |
"...CallFinder has provided us with the ability to discover trends and build a sophisticated approach to monitoring calls that are bound to turn into scheduled appointments. ..." Cloud-Based Speech Analytics by CallFinder |
|
23+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1784 insights from peers and experts to help you assess how these CallFinder use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for CallFinder
What is CallFinder?
What is CallFinder used for?
What are the top features of CallFinder?
Who uses CallFinder?
What are CallFinder alternatives?
Where is CallFinder located?
Popular Business Setting
for CallFinder
Top Industries
- Telecommunications
- Pharmaceuticals
- Information Services
Popular in
- Mid Market
- Enterprise
Peers used CallFinder to Improve efficiency and Increase sales & revenue
CallFinder Alternatives
Peer and Expert Opinion on Features
for CallFinder
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (78) |
| Voice transcription | Read Reviews (50) |
| Dashboard | Read Reviews (26) |
| Capture information | Read Reviews (7) |
| Live monitoring | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (78) |
| Voice transcription | Read Reviews (50) |
| Dashboard | Read Reviews (26) |
| Capture information | Read Reviews (7) |
| Live monitoring | Read Reviews (7) |
IT and Other Capabilities
for CallFinder
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (141) |
| Data Export | Read Reviews (105) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (141) |
| Data Export | Read Reviews (105) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (59) |
| 24/7 Support | Read Reviews (111) |
| Email Support | Read Reviews (18) |
| Chat Support | Read Reviews (18) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (59) |
| 24/7 Support | Read Reviews (111) |
| Email Support | Read Reviews (18) |
| Chat Support | Read Reviews (18) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (50) |
| Analytics | Read Reviews (360) |
| Custom Reports | Read Reviews (331) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (50) |
| Analytics | Read Reviews (360) |
| Custom Reports | Read Reviews (331) |
Software Failure Risk Guidance
?for CallFinder
Overall Risk Meter
Top Failure Risks for CallFinder
Vendor Profile Details
Company Name
CallFinder
Company Website
https://www.mycallfinder.com/HQ Location
1795 Williston Road, Suite 200 South Burlington, VT 05403
Employees
11-50
Social
Financials
PRIVATE
Get a personalised risk report for CallFinder
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
CallFinder may get in touch with you regarding your request.
Request Custom Quote
CallFinder will get in touch with you regarding your request.