CloudTalk helped PlanRadar support its global growth. PlanRadar used CloudTalk as its VoIP solution. The platform helped PlanRadar centralize communication for construction and property management. P...lanRadar saw a 20% increase in agent efficiency. Call handling efficiency improved by 70%.
Financial Services Case Studies and Success Stories with CloudTalk
CASE STUDY Capitalo
CloudTalk's AI Conversation Intelligence helped Capitalo, a financial education company, improve their sales processes. Capitalo used features like sentiment analysis and call transcription. With Clo...udTalk, Capitalo cut over 8 hours of work each week. They achieved an 83.3% boost in efficiency. The company operates globally and focuses on innovative trading strategies.
CloudTalk helped Finax improve customer support operations. Finax used CloudTalk's analytics and call management tools. The team handled over 13,000 inbound and outbound calls. Key features included ...call recording, international numbers, and call flow designer. Finax increased efficiency and customer satisfaction with CloudTalk.
CloudTalk helped Revolut improve sales efficiency. Revolut used CloudTalk to manage global sales calls. Key features included real time customer details, personalized messages, voicemail drop, and ca...llback. The solution saved Revolut over 40 hours. Revolut operates in more than 35 countries and leads in digital banking.
CloudTalk helped FINOM improve customer support operations. FINOM is a financial platform that combines finance management, invoicing, and banking. They used CloudTalk to enhance their customer servi...ce. Key features included emotion analytics, call flow designer, and power dialer. FINOM handled over 9,300 inbound and outbound calls with CloudTalk.
CloudTalk helped Migrante by Galgo, a Chilean FinTech, support immigrants in Latin America with better customer service. Migrante used CloudTalk features like Pipedrive integration, click-to-call, wa...rm transfer, and agent reporting. The team managed over 232,000 inbound and outbound calls. CloudTalk made it easier for Migrante to help immigrants manage their finances and grow. The solution improved productivity for Migrante’s customer support team.
CloudTalk helped Valutico improve customer support for its financial services platform. Valutico used CloudTalk's analytics, call recording, and international numbers features. The team made over 4,4...00 inbound and outbound calls. They spent more than 5,000 minutes on the phone with clients. Valutico used 18 phone numbers to support global operations.
CloudTalk helped My Mortgage Finder move from manual dialing to over 100 calls per agent each day. The company faced slowdowns from old phone systems and no integration as they grew to 30+ employees ...and 100+ daily mortgage inquiries. CloudTalk enabled them to scale outbound calls and cut training and call review time in half. The team now works fully remote, with full integration and improved operations.
CloudTalk helped Bit2Me handle more inbound calls while keeping live, human phone support. Bit2Me used CloudTalk to automate call routing by language and monitor team performance in real time. They i...ntegrated CloudTalk with their CRM for smoother operations. Missed calls dropped from 80% to 14%. Average wait times fell from 20 minutes to 4 minutes.
Food & Beverages Case Studies and Success Stories with CloudTalk
CASE STUDY Glovo
CloudTalk helped Glovo improve their customer support team. Glovo used CloudTalk's Power Dialer, international numbers, and campaign features. They saw an 82% increase in the volume of calls. Missed ...calls dropped by 24%. Glovo is a global food delivery company.
Accounting Case Studies and Success Stories with CloudTalk
CASE STUDY Rosberg
CloudTalk helped Rosberg improve productivity for their customer support agents. Rosberg uses CloudTalk to support their SaaS solution Verji, which provides encrypted communication. With CloudTalk, R...osberg made over 2,220 inbound and outbound calls. Their agents spent more than 5,000 minutes on the phone with clients. Key features used include agent reporting, call tagging, click-to-call, and analytics.
Consumer Services Case Studies and Success Stories with CloudTalk
CASE STUDY DiscoverCars
CloudTalk helped DiscoverCars, a global car rental website, manage high call volumes and improve customer support. DiscoverCars used features like IVR, call routing, and automatic call distribution. ...With CloudTalk, they saw a 15% increase in customer satisfaction scores. Waiting times dropped by 80%. Call handling decreased by 25%. CloudTalk made their customer support faster and more efficient.
Computer Software Case Studies and Success Stories with CloudTalk
CASE STUDY Texada Software
CloudTalk helped Texada Software after its merger with Uptake Technologies. Texada faced problems with multiple phone systems and scattered data. CloudTalk provided seamless HubSpot integration, flex...ible call routing, and real-time Slack alerts. Texada unified its global support and improved customer operations. The company now runs a more organized and efficient support system.
Telecommunications Case Studies and Success Stories with CloudTalk
CASE STUDY Nokia
CloudTalk helped Nokia improve its customer support operations. Nokia used CloudTalk business calling software for its 200 support agents. The solution led to a 47% decrease in maximum wait time. Nok...ia also handled 38% more calls per month. Key features used included analytics, callback, call notes, and call tagging.
Automotive Case Studies and Success Stories with CloudTalk
CASE STUDY Leadspicker
CloudTalk helped Leadspicker shorten their sales cycle. Leadspicker used CloudTalk's Pipedrive integration, voicemail, callback, and call tagging features. The company wanted to remove repetitive tas...ks and make sales faster. With CloudTalk, Leadspicker reduced the duration of their sales cycle by 92%. This made their sales process much more efficient.
Health, Wellness and Fitness Case Studies and Success Stories with CloudTalk
CASE STUDY Dentakay
CloudTalk's Power Dialer helped Dentakay, a dental tourism company, increase their monthly call volume by 2.5 times in just 8 months. Dentakay used CloudTalk to improve their sales outreach. The comp...any saw a 150% boost in monthly call volumes. Key features used included Power Dialer, Analytics, and Campaigns. CloudTalk supported Dentakay's global operations in the healthcare sector.
Education Case Studies and Success Stories with CloudTalk
CASE STUDY Poliglota
CloudTalk helped Poliglota improve its remote sales teams. Poliglota replaced its old solution with CloudTalk. The company saw a 30% increase in outbound success rates. Agent productivity went up by ...10%. Lead response time dropped by 25%. CloudTalk's HubSpot integration, global coverage, reporting, and analytics were key features.
CloudTalk helped Alura, a leading tech education company in Brazil, fix problems with their old phone system. Alura's remote teams support thousands of B2B clients. Before CloudTalk, they had daily c...omplaints about communication. After switching to CloudTalk, complaints dropped to zero. The solution improved reliability and made work easier for their customer experience teams.
CloudTalk helped Lumni centralize student communication across Latin America. Before, Lumni's teams in Colombia, Mexico, Chile, and Peru struggled with chaotic and costly outreach. CloudTalk replaced... mobile chaos with a structured call system. This brought better visibility, more consistent communication, and smarter engagement with students. Lumni cut costs and improved how they connect with students.
CloudTalk helped Getrodeo.io improve its call center operations. Getrodeo.io used CloudTalk's analytics, call statistics, click-to-call, and call recording features. The company made over 1,420 inbou...nd and outbound calls. They spent more than 3,000 minutes on the phone with clients. Getrodeo.io used more than 3 phone numbers for customer support. CloudTalk made their project management support more efficient.
Professional Training & Coaching Case Studies and Success Stories with CloudTalk
CASE STUDY CoachHub
CloudTalk helped CoachHub improve customer support productivity. CoachHub used CloudTalk to handle over 3,700 inbound and outbound calls. Their agents spent more than 10,960 minutes on the phone with... clients. Key features used included voicemail, conference calls, emotion analytics, and the mobile app. CloudTalk supported CoachHub's global talent development platform.
Management Consulting Case Studies and Success Stories with CloudTalk
CASE STUDY LKN Strategies Inc.
CloudTalk helped LKN Strategies Inc., a healthcare consulting firm, handle high call volumes for remote teams. Their old phone system caused problems with efficiency and client service. After switchi...ng to CloudTalk, they cut call abandonment by 40%. Agent efficiency improved. The new system made communication easier and more scalable.
Marketing and Advertising Case Studies and Success Stories with CloudTalk
CASE STUDY SalesPassie
CloudTalk helped SalesPassie improve sales team performance. SalesPassie used features like call recording, call notes, smart dialer, and analytics. The company made over 32,000 inbound and outbound ...calls with CloudTalk. This boosted productivity for their customer support agents. SalesPassie focuses on sales optimization and uses technology to help teams exceed targets.
Information Technology and Services Case Studies and Success Stories with CloudTalk
CASE STUDY Swile
CloudTalk helped Swile improve sales productivity by 30%. Swile also saw a 40% increase in call connection rates. The company used CloudTalk to fix call quality issues. Swile operates in Brazil and F...rance. Key features used were reliable call quality and Salesforce integration.
Other Industry Case Studies and Success Stories with CloudTalk
CASE STUDY Infinity Connections
CloudTalk helped Infinity Connections BPO scale its global operations. The company faced problems with its old phone system, including poor visibility and unreliable metrics. CloudTalk provided a new... outbound calling engine. Key features used were Power Dialer, call recordings, CRM integration, and real-time analytics. This allowed Infinity Connections to manage agent performance and expand into new markets.
CloudTalk helped Polysleep improve customer support. Polysleep used CloudTalk's Call Flow Designer, Call Monitoring, and Call Statistics. The company made over 1,300 inbound and outbound calls. Cloud...Talk made it easier for Polysleep to manage calls and support customers. Polysleep is an e-commerce company in Canada.
CloudTalk helped Splitty improve customer support productivity. Splitty used CloudTalk's call monitoring, warm transfer, and mobile and desktop app features. The team made over 8,500 inbound and outb...ound calls. They spent more than 40,000 minutes on the phone with clients. Splitty used 6 phone numbers to support global operations.
CloudTalk helped M4U Holdings replace old tools and improve call quality. The sales team saw a 20% increase in productivity. Real-time analytics gave better data visibility. Workflow automation and A...PI features made work easier. Call quality and reliability improved a lot.
CloudTalk helped Talent.io, a tech and sales recruitment platform in France, improve their call quality and communication. Their old VoIP provider caused problems and hurt productivity. After switchi...ng to CloudTalk, they saw smoother CRM integration and better efficiency. Daily complaints about calls dropped to zero. CloudTalk is now a key part of their recruitment workflow.
CloudTalk helped Catch Creation improve customer support for their e-commerce business. The team faced big spikes in call volume and struggled with old software that could not scale. CloudTalk provid...ed features like call tags, whisper mode, and an analytics dashboard. This allowed Catch Creation to handle more calls without hiring more agents. The solution made customer service easier and more efficient.
CloudTalk helped Boataround improve customer support for global boat rentals. Boataround used CloudTalk features like call statistics, agent reporting, voicemail, and call tagging. The company made o...ver 20,280 inbound and outbound calls. CloudTalk made it easier for Boataround to manage support for customers in more than 70 countries. The solution helped Boataround deliver better service and support to its users.
MyHeritage increased monthly call volume by 49% and reduced missed calls by 21% using CloudTalk, significantly enhancing their outbound call operations and service quality.
