Convoso contact center: Product updates, Customer stories, and Insights | 2026 Cuspera

Convoso helped Allied Health Agency boost sales by 50% with its omnichannel call center platform. The agency faced slow lead response and outdated tools. Convoso improved speed-to-lead to 0.007 secon...ds and increased sales closed within 10 dials from 50% to 80%. Conversion rates rose from 6% to 9%. Compliance tools automated DNC checks and reduced risk. Allied Health now closes more sales and stays compliant with industry rules.
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Convoso helped Medigap Life solve costly dialer downtime, spam labeling, and voicemail issues. Medigap Life used Convoso’s predictive dialer, caller ID reputation management, and voicemail detection.... The company saw a 300% revenue growth in one year. Contact rates increased by 60-80%. The number of DIDs labeled as spam dropped by 60%. Voicemail leaks fell by 40%. Medigap Life now runs a more reliable and efficient sales contact center.
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Convoso helped Digital Market Media boost their remote call center contact rate from 7% to 20-30%. The company doubled its agents from 15 to 30 in two months. Lead to transfer rate rose from 2% to 8%..., driving higher ROI. Real-time reporting and advanced dialer features improved agent productivity. Automated management reports saved an hour daily for the team.
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Convoso helped Resource Marketing Corp (RMC) boost contact center conversions by 75%. RMC automated workflows and streamlined lead data, cutting over-dialing and reducing time to reach leads by 30%. ...Agents saw 30-50% more conversions, and live transfers from voice broadcasts grew by 10%. RMC gained back 1-1.5 hours daily in manager efficiency. Convoso's outbound dialer software and automation features drove these improvements.
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Convoso helped 448 Recruitment improve blood donor outreach. The team struggled with dialers that would not integrate with their custom CRM. Convoso provided seamless integration, making work easier ...for agents. The answering machine detection feature doubled donor talk time and appointments set per hour. Agents no longer wasted time on voicemails or multiple software systems. The result was reduced agent burnout and more lives saved.
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Convoso helped Dynamic Insurance Services boost revenue by about 30%. The insurance call center used Convoso's dialer software to increase contact rates and improve call quality. The platform enabled... agents to have more conversations and reduce idle time. Convoso's features supported better sales performance for insurance agents. The solution delivered measurable business growth for the customer.
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