Convoso contact center: Use-Cases, Insights and Reviews | 2025 Cuspera

Convoso helped 448 Recruitment improve blood donor outreach. The team struggled with dialers that would not integrate with their custom CRM. Convoso provided seamless integration, making work easier ...for agents. The answering machine detection feature doubled donor talk time and appointments set per hour. Agents no longer wasted time on voicemails or multiple software systems. The result was reduced agent burnout and more lives saved.
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Convoso helped Allied Health Agency boost sales by 50% with its omnichannel call center platform. The agency faced slow lead response and outdated tools. Convoso improved speed-to-lead to 0.007 secon...ds and increased sales closed within 10 dials from 50% to 80%. Conversion rates rose from 6% to 9%. Compliance tools automated DNC checks and reduced risk. Allied Health now closes more sales and stays compliant with industry rules.
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Convoso helped Call Trader improve contact rates and campaign performance. The company faced issues with spam flagging and limited reporting. Convoso's reporting tools gave them better insights. Auto...mation and ClearCallerID reduced spam labeling. The CEO praised Convoso's customer support as outstanding.
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Convoso helped a credit repair company double its daily sales while reducing staff. The company switched from Five9 to Convoso to improve outbound call efficiency. With Convoso, daily dials jumped fr...om 500 to 8,500, a 1,600% increase. Annual sales rose by 25%, and cost per acquisition dropped by $20. Agents now earn 15% to 20% more each year, and management staff was reduced from eight to four. Automated voicemail drops and real-time reporting freed agents to focus on selling and training, boosting productivity and morale.
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Convoso helped Heard & Smith, LLP improve their lead management. The law firm replaced their old AWS Connect system with Convoso. This change let them automate follow-ups and manage leads better. The...y saw a 20% increase in outbound call volume. New client numbers rose by 5-8%. The team no longer needed IT support for small changes. Managers gained real-time reporting and better control over outreach.
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Convoso helped HomeCraft Gutter Protection transform its call center operations. The company saw up to 2x increases in conversion rates and revenue after switching to Convoso. Call volume grew by 20 ...times, boosting their outreach. Convoso's dialing platform enabled HomeCraft to expand across a dozen states. The results drove strong business growth and set new records.
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