About Convoso contact center

Convoso contact center is an all-in-one contact center platform that generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialling modes along with two-way texting, voice broadcasting, outbound emailing, ringless voicemail drops and Dynamic IVR to pre-qualify leads automatically.

The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Dynamic IVR automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.

As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users manage call volume, sell products or services, conduct market research and qualify sales leads.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Convoso contact center solves your Contact Center Software needs.

Business Priorities

Improve ROI and Increase Sales & Revenue are the most popular business priorities peers achieved using Convoso contact center.

Other priorities:

  • Improve Efficiency
  • Enhance Customer Relationships
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Workflow Management , Engagement Management , as the business use cases that they have been most satisfied while using Convoso contact center.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls

4.95/5

Read Reviews (42)

"...It helps users increase call volume, sell products or services, conduct market research and qualify sales leads faster...." Peer review
Workflow Management with E-Mail

4.58/5

Read Reviews (13)

"...Convoso's workflow automation maximized lead lists for optimal agent utilization rates and increased our list penetration rate by over 30%...." Peer review by Billy Ness, Chief Executive Officer, Bradley Lead Group
Engagement Management with Games and Text SMS

4.74/5

Read Reviews (13)

"...Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification ( game-like mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc...." Peer review
engaging and following up

4.74/5

Read Reviews (12)

PEER EXPERIENCES
Helpdesk Management with Phone Calls

4.95/5

Read Reviews (42)

"...It helps users increase call volume, sell products or services, conduct market research and qualify sales leads faster...." Peer review
Workflow Management with E-Mail

4.58/5

Read Reviews (13)

"...Convoso's workflow automation maximized lead lists for optimal agent utilization rates and increased our list penetration rate by over 30%...." Peer review by Billy Ness, Chief Executive Officer, Bradley Lead Group
Engagement Management with Games and Text SMS

4.74/5

Read Reviews (13)

"...Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification ( game-like mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc...." Peer review
engaging and following up

4.74/5

Read Reviews (12)

21+ more Business Use Cases

Our AI advisor, Wyz, harnessed 441 insights from peers and experts to help you assess how these Convoso contact center use cases fit your Contact Center Software needs.

Popular Business Setting

for Convoso contact center

Top Industries

  • Insurance
  • Financial Services
  • Real Estate

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Convoso contact center to Improve ROI and Increase sales & revenue

Peer and Expert Opinion on Features

for Convoso contact center

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

3.55/5

Read Reviews (20)
Recording

2.99/5

Read Reviews (14)
Gamification

4.62/5

Read Reviews (7)
Templates

3.43/5

Read Reviews (6)
Personalization

3.55/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Dashboard

3.55/5

Read Reviews (20)
Recording

2.99/5

Read Reviews (14)
Gamification

4.62/5

Read Reviews (7)
Templates

3.43/5

Read Reviews (6)
Personalization

3.55/5

Read Reviews (5)

IT and Other Capabilities

for Convoso contact center

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.60/5

Read Reviews (42)
Data Export

3.03/5

Read Reviews (31)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.60/5

Read Reviews (42)
Data Export

3.03/5

Read Reviews (31)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.43/5

Read Reviews (7)
Email Support

4.36/5

Read Reviews (8)
24/7 Support

4.28/5

Read Reviews (65)
Phone Support

4.09/5

Read Reviews (15)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.43/5

Read Reviews (7)
Email Support

4.36/5

Read Reviews (8)
24/7 Support

4.28/5

Read Reviews (65)
Phone Support

4.09/5

Read Reviews (15)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.73/5

Read Reviews (11)
Custom Reports

3.92/5

Read Reviews (53)
Analytics

3.57/5

Read Reviews (7)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.73/5

Read Reviews (11)
Custom Reports

3.92/5

Read Reviews (53)
Analytics

3.57/5

Read Reviews (7)

Failure Risk Guidance Security Report

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for Convoso contact center

Overall Risk Meter

Low Medium High

Top Failure Risks for Convoso contact center

Vendor Profile Details

Company Name

Convoso

Company Website

https://www.convoso.com/

HQ Location

5955 De Soto Avenue, Ste 210, Woodland Hills, CA 91367

Employees

11-50

Social

Financials

Private