Convoso contact center Overview
This is a summary of the comprehensive capabilities and benefits of Convoso contact center based on over 441 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Convoso contact center, Dynamics, Squaretalk Matrix, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Convoso contact center is right for your needs? Our Cuspera AI engine can evaluate how Convoso contact center fits your specific business needs, industry, and context. Get your personalized assessment report today.
Convoso contact center supports business activities such as:
- Helpdesk Management
- Workflow Management
- Engaging And Following Up
- Contact List Management
- Digital Marketing
Convoso contact center can help you with many business goals, such as Improve ROI, Increase Sales & Revenue, Improve Efficiency, and Enhance Customer Relationships. It can help manage these activities if you use Phone Calls E-Mail Games etc. for these needs. As a solution, Convoso contact center's capabilities include Dashboard, Recording, Gamification, etc.
Convoso contact center Insurance Vertical is its biggest customer base.
Reviews
"...It helps users increase call volume, sell products or services, conduct market research and qualify sales leads faster...." Peer review
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well Convoso contact center solved their Contact Center Software needs. Cuspera uses 441 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve ROI and Increase Sales & Revenue are the most popular business priorities peers achieved using Convoso contact center.
Use Cases
Peers recommend Helpdesk Management , Workflow Management , Engaging And Following Up , as the business use cases that they have been most satisfied while using Convoso contact center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.95/5 ★ |
"...It helps users increase call volume, sell products or services, conduct market research and qualify sales leads faster...." Peer review |
| Workflow Management with E-Mail |
4.58/5 ★ |
"...Convoso has a really cool workflow automation that has elevated my productivity quite a bit..." Peer review by Re nauta Bell |
| Engaging And Following Up with Games and Text SMS |
4.71/5 ★ |
"...We will use the information only for the purpose of following up with you about Convoso...." Lead Follow-up Automation & Contact Center Software |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.95/5 ★ |
"...It helps users increase call volume, sell products or services, conduct market research and qualify sales leads faster...." Peer review |
|
| Workflow Management with E-Mail |
4.58/5 ★ |
"...Convoso has a really cool workflow automation that has elevated my productivity quite a bit..." Peer review by Re nauta Bell |
|
| Engaging And Following Up with Games and Text SMS |
4.71/5 ★ |
"...We will use the information only for the purpose of following up with you about Convoso...." Lead Follow-up Automation & Contact Center Software |
|
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 441 insights from peers and experts to help you assess how these Convoso contact center use cases fit your Contact Center Software needs.
Popular Business Setting
for Convoso contact center
Top Industries
- Insurance
- Financial Services
- Real Estate
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Convoso contact center to Improve ROI and Increase sales & revenue
Convoso contact center Alternatives
Peer and Expert Opinion on Features
for Convoso contact center
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (20) |
| Recording | Read Reviews (14) |
| Gamification | Read Reviews (7) |
| Templates | Read Reviews (6) |
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (20) |
| Recording | Read Reviews (14) |
| Gamification | Read Reviews (7) |
| Templates | Read Reviews (6) |
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for Convoso contact center
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (42) |
| Data Export | Read Reviews (31) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (42) |
| Data Export | Read Reviews (31) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (7) |
| Email Support | Read Reviews (8) |
| 24/7 Support | Read Reviews (65) |
| Phone Support | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (7) |
| Email Support | Read Reviews (8) |
| 24/7 Support | Read Reviews (65) |
| Phone Support | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (53) |
| Analytics | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (53) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for Convoso contact center
Overall Risk Meter
Top Failure Risks for Convoso contact center
Vendor Profile Details
Company Name
Convoso
Company Website
https://www.convoso.com/HQ Location
5955 De Soto Avenue, Ste 210, Woodland Hills, CA 91367
Employees
11-50
Social
Financials
PRIVATE
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