Customer stories

Product Business Settings

Convoso contact center is popular in Insurance, Financial Services, and Real Estate industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Other Demand Generation
Lead Generation
Marketing Automation
Email Marketing

Convoso contact center Product Overview

Convoso's outbound call center software enhances contact rates and boosts revenue through advanced dialer technology. Businesses using Convoso experience increased efficiency in reaching potential customers, minimizing spam calls while maximizing sales connections. The software integrates seamlessly across platforms, reducing silos and improving data flow. Users benefit from AI-driven insights that navigate compliance with state calling restrictions, ensuring legal adherence. This tool is ideal for sales teams aiming to expand customer engagement and improve conversion rates. Real-world applications show teams achieving higher call productivity and sales outcomes.

How satisfied the customers are with Convoso contact center use-cases

Reviews

"...We are using the dialer for our 10 person call center, we are scaling up to 40 phone agents...." Peer review by Zach R, Insurance

Convoso contact center Customer Insights, Testimonials and Case Studies

Allied Health Agency - Insurance

Convoso helped Allied Health Agency boost sales by 50% with its omnichannel call center platform. The agency faced slow lead response and outdated tools. Convoso improved speed-to-lead to 0.007 secon...ds and increased sales closed within 10 dials from 50% to 80%. Conversion rates rose from 6% to 9%. Compliance tools automated DNC checks and reduced risk. Allied Health now closes more sales and stays compliant with industry rules.

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Medigap Life - Insurance

Convoso helped Medigap Life solve costly dialer downtime, spam labeling, and voicemail issues. Medigap Life used Convoso’s predictive dialer, caller ID reputation management, and voicemail detection.... The company saw a 300% revenue growth in one year. Contact rates increased by 60-80%. The number of DIDs labeled as spam dropped by 60%. Voicemail leaks fell by 40%. Medigap Life now runs a more reliable and efficient sales contact center.

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Digital Market Media - Marketing And Advertising - Medium

Convoso helped Digital Market Media boost their remote call center contact rate from 7% to 20-30%. The company doubled its agents from 15 to 30 in two months. Lead to transfer rate rose from 2% to 8%..., driving higher ROI. Real-time reporting and advanced dialer features improved agent productivity. Automated management reports saved an hour daily for the team.

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Resource Marketing Corp (RMC) - Marketing And Advertising - Medium

Convoso helped Resource Marketing Corp (RMC) boost contact center conversions by 75%. RMC automated workflows and streamlined lead data, cutting over-dialing and reducing time to reach leads by 30%. ...Agents saw 30-50% more conversions, and live transfers from voice broadcasts grew by 10%. RMC gained back 1-1.5 hours daily in manager efficiency. Convoso's outbound dialer software and automation features drove these improvements.

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448 Recruitment - Health, Wellness And Fitness

Convoso helped 448 Recruitment improve blood donor outreach. The team struggled with dialers that would not integrate with their custom CRM. Convoso provided seamless integration, making work easier ...for agents. The answering machine detection feature doubled donor talk time and appointments set per hour. Agents no longer wasted time on voicemails or multiple software systems. The result was reduced agent burnout and more lives saved.

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Dynamic Insurance Services - Insurance

Convoso helped Dynamic Insurance Services boost revenue by about 30%. The insurance call center used Convoso's dialer software to increase contact rates and improve call quality. The platform enabled... agents to have more conversations and reduce idle time. Convoso's features supported better sales performance for insurance agents. The solution delivered measurable business growth for the customer.

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Contact Center Software: Accelerate Sales & Lead Generation Growth | Convoso

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Peers used Convoso contact center for helpdesk management and workflow management

Convoso contact center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.73/5

Read Reviews (11)
Custom Reports

3.92/5

Read Reviews (53)
Analytics

3.57/5

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.73/5

Read Reviews (11)
Custom Reports

3.92/5

Read Reviews (53)
Analytics

3.57/5

Read Reviews (7)

Software Failure Risk Guidance

?

for Convoso contact center

Overall Risk Meter

Low Medium High

Top Failure Risks for Convoso contact center

Convoso, Inc. News

Partnership
 

Convoso Partners with Phonexa to Give Outbound Call Centers New Visibility into Campaign ROI

Convoso and Phonexa have formed a partnership to integrate their platforms, enhancing outbound call centers' ability to link call outcomes with ad spend. This integration provides improved visibility into campaign ROI and ROAS, enabling real-time performance optimization and better investment validation. The collaboration aims to empower revenue teams with insights for smarter targeting and increased profitability.

Product
 

Convoso Powers Smarter Sales Conversations for Revenue-Focused Teams with Launch of ...

Convoso has launched a free AI-powered sales script generator for outbound sales teams, enhancing call centers' ability to create customized, high-performing scripts quickly. This tool, developed with 9thCO, aims to improve agent performance and increase conversions, aligning with the trend of AI adoption in sales. Convoso continues to innovate with AI tools to support revenue-focused call centers.

Awards
 

Aragon Research Globe Identifies Convoso as a Specialist for AI Agent Platforms in the Intelligent Contact - EIN News

Aragon Research Globe recognizes Convoso as a specialist in AI agent platforms for intelligent contact centers.

Product
 

Convoso Launches Reassigned Numbers Database Lookup, a ...

Convoso has launched a Reassigned Numbers Database Lookup tool to enhance TCPA compliance and improve sales team efficiency. The platform includes features like multimode dialing, campaign management, and AI automation to boost contact rates and sales performance.

Convoso, Inc. Profile

Company Name

Convoso, Inc.

Company Website

https://www.convoso.com/

HQ Location

5955 De Soto Avenue, Ste 210, Woodland Hills, CA 91367

Employees

11-50

Social

Financials

PRIVATE