Convoso contact center Overview

Convoso's outbound call center software enhances contact rates and boosts revenue through advanced dialer technology. Businesses using Convoso experience increased efficiency in reaching potential customers, minimizing spam calls while maximizing sales connections. The software integrates seamlessly across platforms, reducing silos and improving data flow. Users benefit from AI-driven insights that navigate compliance with state calling restrictions, ensuring legal adherence. This tool is ideal for sales teams aiming to expand customer engagement and improve conversion rates. Real-world applications show teams achieving higher call productivity and sales outcomes.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Engaging And Following Up, as the business use cases that they have been most satisfied with while using Convoso contact center.

Other use cases:

  • Contact List Management
  • Digital Marketing
  • Drip Marketing
  • Conversion Management
  • Lead Management
  • Sales Call Management
  • Sending & Publishing Communications
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Business Priorities

Improve ROI and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Convoso contact center.

Other priorities:

  • Improve Efficiency
  • Enhance Customer Relationships
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Convoso contact center Use-Cases and Business Priorities: Customer Satisfaction Data

Convoso contact center works with different mediums / channels such as Phone Calls. E-Mail. Games etc.

Convoso contact center's features include Dashboard, Recording, Gamification, etc. and Convoso contact center support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Convoso contact center analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The work flow and outreach has close to double...." Peer review by Ethan P, Health Agent

Convoso contact center, Squaretalk Predictive dialer, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Convoso is a leading CCaaS provider offering top-tier customer support. Demos can be scheduled to learn more about their call and contact center software.

Popular Business Setting

for Convoso contact center

Top Industries

  • Insurance
  • Financial Services
  • Real Estate

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Convoso contact center is popular in Insurance, Financial Services, and Real Estate and is widely used by Small Business, Mid Market, and Enterprise.

Convoso contact center Customer wins, Customer success stories, Case studies

What makes Convoso contact center ideal for Helpdesk Management?

What makes Convoso contact center ideal for Workflow Management?

What benefits does Convoso contact center offer for Engaging And Following Up?

How does Convoso contact center address your Contact List Management Challenges?

How can Convoso contact center enhance your Digital Marketing process?

16 buyers and buying teams have used Cuspera to assess how well Convoso contact center solved their Contact Center Software needs. Cuspera uses 441 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

One Health Direct - Health, Wellness And Fitness - Large

Convoso helped One Health Direct boost sales by over 30% in just one month. The company struggled with high costs and low sales using Five9 and VICIdial dialers. Convoso's dialer reduced DID expenses... and improved call productivity. One Health Direct now makes over a million calls a day with better results. The VP of Sales praised Convoso for transforming their outbound call center.

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Digital Market Media - Marketing And Advertising - Medium

Convoso helped Digital Market Media boost their remote call center contact rate from 7% to 20-30%. The lead to transfer rate rose from 2% to 8%. The team doubled in size from 15 to 30 agents in two m...onths. Real-time reporting and advanced dialer features improved agent productivity. Automated management reports saved an hour daily. The solution enabled fast growth and better ROI for lead generation.

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448 Recruitment - Health, Wellness And Fitness

Convoso helped 448 Recruitment improve blood donor outreach. The team struggled with dialers that would not integrate with their custom CRM. Convoso provided seamless integration, making work easier ...for agents. The answering machine detection feature doubled donor talk time and appointments set per hour. Agents no longer wasted time on voicemails or multiple software systems. The result was reduced agent burnout and more lives saved.

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Credit Repair Company - Financial Services

Convoso helped a credit repair company double its daily sales while reducing staff. The company switched from Five9 to Convoso to improve outbound call efficiency. With Convoso, daily dials jumped fr...om 500 to 8,500, a 1,600% increase. Annual sales rose by 25%, and cost per acquisition dropped by $20. Agents now earn 15% to 20% more each year, and management staff was reduced from eight to four. Automated voicemail drops and real-time reporting freed agents to focus on selling and training, boosting productivity and morale.

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Heard & Smith, LLP - Legal Services

Convoso helped Heard & Smith, LLP improve their lead management. The law firm replaced their old AWS Connect system with Convoso. This change let them automate follow-ups and manage leads better. The...y saw a 20% increase in outbound call volume. New client numbers rose by 5-8%. The team no longer needed IT support for small changes. Managers gained real-time reporting and better control over outreach.

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HomeCraft Gutter Protection - Consumer Services

Convoso helped HomeCraft Gutter Protection transform its call center operations. The company saw up to 2x increases in conversion rates and revenue after switching to Convoso. Call volume grew by 20 ...times, boosting their outreach. Convoso's dialing platform enabled HomeCraft to expand across a dozen states. The results drove strong business growth and set new records.

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Contact Center Software: Accelerate Sales & Lead Generation Growth | Convoso

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Peers used Convoso contact center for helpdesk management and workflow management

Convoso contact center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.73/5 ★

Read Reviews (11)
Custom Reports

3.92/5 ★

Read Reviews (53)
Analytics

3.57/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.73/5 ★

Read Reviews (11)
Custom Reports

3.92/5 ★

Read Reviews (53)
Analytics

3.57/5 ★

Read Reviews (7)

Software Failure Risk Guidance

?

for Convoso contact center

Overall Risk Meter

Low Medium High

Top Failure Risks for Convoso contact center

Convoso, Inc. News

Partnership

Convoso Partners with Phonexa to Give Outbound Call Centers New Visibility into Campaign ROI

Convoso and Phonexa have formed a partnership to integrate their platforms, enhancing outbound call centers' ability to link call outcomes with ad spend. This integration provides improved visibility into campaign ROI and ROAS, enabling real-time performance optimization and better investment validation. The collaboration aims to empower revenue teams with insights for smarter targeting and increased profitability.

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Product

Convoso Powers Smarter Sales Conversations for Revenue-Focused Teams with Launch of ...

Convoso has launched a free AI-powered sales script generator for outbound sales teams, enhancing call centers' ability to create customized, high-performing scripts quickly. This tool, developed with 9thCO, aims to improve agent performance and increase conversions, aligning with the trend of AI adoption in sales. Convoso continues to innovate with AI tools to support revenue-focused call centers.

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Awards

Aragon Research Globe Identifies Convoso as a Specialist for AI Agent Platforms in the Intelligent Contact - EIN News

Aragon Research Globe recognizes Convoso as a specialist in AI agent platforms for intelligent contact centers.

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Product

Convoso Launches Reassigned Numbers Database Lookup, a ...

Convoso has launched a Reassigned Numbers Database Lookup tool to enhance TCPA compliance and improve sales team efficiency. The platform includes features like multimode dialing, campaign management, and AI automation to boost contact rates and sales performance.

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Convoso, Inc. Profile

Company Name

Convoso, Inc.

Company Website

https://www.convoso.com/

HQ Location

5955 De Soto Avenue, Ste 210, Woodland Hills, CA 91367

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE