Convoso contact center Overview

Convoso's outbound call center software enhances contact rates and boosts revenue through advanced dialer technology. Businesses using Convoso experience increased efficiency in reaching potential customers, minimizing spam calls while maximizing sales connections. The software integrates seamlessly across platforms, reducing silos and improving data flow. Users benefit from AI-driven insights that navigate compliance with state calling restrictions, ensuring legal adherence. This tool is ideal for sales teams aiming to expand customer engagement and improve conversion rates. Real-world applications show teams achieving higher call productivity and sales outcomes.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Engaging And Following Up, as the business use cases that they have been most satisfied with while using Convoso contact center.

Other use cases:

  • Contact List Management
  • Digital Marketing
  • Drip Marketing
  • Conversion Management
  • Lead Management
  • Sales Call Management
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Improve ROI and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Convoso contact center.

Other priorities:

  • Improve Efficiency
  • Enhance Customer Relationships
See all business priorities See less business priorities

Convoso contact center Use-Cases and Business Priorities: Customer Satisfaction Data

Convoso contact center works with different mediums / channels such as Phone Calls. E-Mail. Games etc.

Convoso contact center's features include Dashboard, Recording, Gamification, etc. and Convoso contact center support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Convoso contact center analytics capabilities include Custom Reports, and Analytics.

Reviews

"...What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found...." Peer review by Anonymous Reviewer, Hospital & Health Care

Peer review evidence (same sources as the product rating summary)

"...With our artificial intelligence technology, you no longer need to staff up a massive call center in order to compete...." Conversational AI Agent Technology For Dialing Campaigns
"...We optimized the disposition-based redial workflow, and attached automated remarket strategies within Convoso, such as email drip automation...." Customer Story
"...Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification ( game-like mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc...." Peer review

Convoso contact center, Squaretalk Predictive dialer, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Convoso is a leading CCaaS provider offering top-tier customer support. Demos can be scheduled to learn more about their call and contact center software.

Popular Business Setting

for Convoso contact center

Top Industries

  • Insurance
  • Financial Services
  • Real Estate

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Convoso contact center is popular in Insurance, Financial Services, and Real Estate and is widely used by Small Business, Mid Market, and Enterprise.

Convoso contact center Customer wins, Customer success stories, Case studies

How efficiently Does Convoso contact center manage your Helpdesk Management?

What Are the key features of Convoso contact center for Workflow Management?

What benefits does Convoso contact center offer for Engaging And Following Up?

What solutions does Convoso contact center provide for Contact List Management?

What solutions does Convoso contact center provide for Digital Marketing?

16 buyers and buying teams have used Cuspera to assess how well Convoso contact center solved their Contact Center Software needs. Cuspera uses 441 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Supreme Health Options - Insurance - Medium

USA

Convoso helped Supreme Health Options boost contact rates by 800 times. The company tripled weekly sales and cut cost per acquisition by 36%. Convoso’s caller ID reputation management reduced spam fl...ags and built trust with leads. Workflow automation and real-time reporting made daily operations easier. Supreme Health Options grew from 40 to 400 employees after switching to Convoso.

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Long Home Products - Consumer Services - Medium

Beltsville, USA

Long Home Products used Convoso to automate and optimize their outbound contact center. They replaced manual dialing with Convoso’s predictive dialer, cutting speed to lead from over 2 minutes to jus...t seconds. The company saw a 67% increase in appointment set rates and a 33% rise in contact rates. Real-time data and caller ID management helped them reach more leads and stay compliant. Convoso’s support and configurability enabled ongoing improvements and record-setting results.

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Allied Health - Insurance - Medium

USA

Convoso helped Allied Health boost insurance sales by 50%. The platform increased the rate of sales closed within 10 dials from 50% to 80%. Conversion rates rose from 6% to 9%, adding up to 2,100 ext...ra sales per week. Automated compliance tools reduced risk and manual work. Omnichannel campaigns and workflow automation kept agents focused on selling, not admin tasks.

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Heard & Smith, LLP - Legal Services - Small

San Antonio, USA

Convoso helped Heard & Smith, LLP increase outbound call volume by 20%. The law firm saw up to 8% more new clients after switching from AWS Connect. Convoso automated lead prioritization and follow-u...ps, letting agents reach more prospects. Managers gained real-time visibility into agent activity and call cadences. The intake team could adjust processes instantly, removing IT bottlenecks and boosting efficiency.

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Innovate Advisors - Management Consulting - Small

USA

Convoso helped Innovate Advisors, led by Heather Griffin, boost outbound campaign results for call center clients. In a direct A–B test, Convoso delivered 33% higher connectivity than the previous sy...stem. This led to a full switch, increasing data reach and sales for clients. Convoso’s features support compliance and real-time reporting. Heather now recommends Convoso to clients needing better outbound dialing and lead generation.

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Kaise Home Improvement Specialists / Spartan Marketing Group - Construction - Small

USA

Convoso helped Kaise Home Improvement Specialists and Spartan Marketing Group boost contact rates by up to 18 times. The team switched from a cheaper dialer after contact rates dropped below 1%, retu...rning to Convoso for better performance. Convoso’s compliance tools prevented repeated calls and managed opt-outs, reducing legal risks. Real-time reporting and voicemail detection saved agents time and increased booked appointments. The scalable platform supports the company’s growth plans and keeps the sales pipeline full.

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Contact Center Software: Accelerate Sales & Lead Generation Growth | Convoso

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Peers used Convoso contact center for helpdesk management and workflow management

Convoso contact center Competitors

Convoso contact center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.73/5 ★

Read Reviews (11)
Custom Reports

3.92/5 ★

Read Reviews (53)
Analytics

3.57/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.73/5 ★

Read Reviews (11)
Custom Reports

3.92/5 ★

Read Reviews (53)
Analytics

3.57/5 ★

Read Reviews (7)

Convoso contact center Integrations

Convoso contact center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.60/5 ★

Read Reviews (42)
Data Export

3.03/5 ★

Read Reviews (31)

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Five9

4.11 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Retreaver

4.7 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

boberdoo

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

InfutorData

4.39 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Convoso contact center

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Alida

4.42 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Chargebee Subscription Management

4.75 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Atex Advertising

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Cision Media Monitoring

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Convoso contact center

Overall Risk Meter

Low Medium High

Top Failure Risks for Convoso contact center

Convoso, Inc. News

Product

Convoso Took a Different Route Through SaaS. Twenty Years Later, It's ...

Convoso has launched "Convoso for Salesforce," integrating its AI-powered outbound contact center technology into Salesforce's AgentExchange ecosystem. This integration enhances predictive dialing, campaign orchestration, and compliance within Salesforce workflows. Convoso's self-funded growth strategy, maintaining 40% annual growth and profitability, contrasts with typical venture-backed models, emphasizing sustainable system building over rapid expansion.

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Partnership

PossibleNOW and Convoso Announce Strategic Partnership to Align ...

Convoso and PossibleNOW have formed a strategic partnership to integrate AI-powered outbound contact center technology with compliance management. This collaboration aims to enhance outbound performance while ensuring regulatory compliance, particularly in industries like insurance and financial services. Convoso will offer its advanced dialing and workflow automation to PossibleNOW's compliance-focused clients, while PossibleNOW will extend its compliance solutions to Convoso's performance-driven customers.

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Product

Convoso Announces 'Convoso for Salesforce' on Salesforce AgentExchange

Convoso launched "Convoso for Salesforce" on Salesforce's AgentExchange, enhancing outbound sales campaigns with integrated dialing, automation, and compliance tools. This solution improves speed-to-lead, call accuracy, and reduces spam risks, embedded within Salesforce's CRM. It aims to boost productivity and revenue for Salesforce users, offering real-time insights and operational control.

Read more →
Product

Convoso Launches Convoso for Salesforce on Salesforce AgentExchange

Convoso has launched "Convoso for Salesforce" on Salesforce AgentExchange. This integration enhances call center operations by leveraging Salesforce's platform, offering improved customer engagement and efficiency.

Read more →

Convoso, Inc. Profile

Company Name

Convoso, Inc.

Company Website

https://www.convoso.com/

HQ Location

5955 De Soto Avenue, Ste 210, Woodland Hills, CA 91367

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE