Insurance Case Studies and Customer Success Stories with Convoso contact center
Supreme Health Options
- Insurance
- Medium
USA
Convoso helped Supreme Health Options boost contact rates by 800 times. The company tripled weekly sales and cut cost per... acquisition by 36%. Convoso’s caller ID reputation management reduced spam flags and built trust with leads. Workflow automation and real-time reporting made daily operations easier. Supreme Health Options grew from 40 to 400 employees after switching to Convoso.
Convoso helped Allied Health boost insurance sales by 50%. The platform increased the rate of sales closed within 10 dials... from 50% to 80%. Conversion rates rose from 6% to 9%, adding up to 2,100 extra sales per week. Automated compliance tools reduced risk and manual work. Omnichannel campaigns and workflow automation kept agents focused on selling, not admin tasks.
Convoso's power dialer helped Insurance Line One cut wait times and triple agent conversations. The insurance agency saw daily calls... jump from 300 to up to 900, and Medicare calls rise from 200–300 to 600 per day. Automation and workflow tools boosted efficiency and agent morale. The company doubled its agent seats from 40 to 82 after switching to Convoso. Real-time reporting and omnichannel features improved productivity and sales outcomes.
Convoso helped NextGen Leads, an insurance lead generation company, improve call center efficiency after switching from VICIdial. The company saw... a 15% increase in transfer rates and smoother live transfers. Convoso's advanced power dialer and customizable dial logic made dialing easier and faster. Agents and managers saved time with a better user interface and more features. The switch led to higher productivity and improved agent experience.
Convoso helped GetHealth-e, a health insurance agency, quadruple their contact rate after switching from Five9 and VICIdial. The predictive dialer... software improved outbound campaign results, cut lead costs by 40%, and reduced daily outbound calls from 300,000 to 180,000. GetHealth-e added 40 new agent seats and saw a boost in agent morale. Real-time reporting and DID reputation management made a big difference for their 200+ agent call center.
Convoso helped Senior Healthcare Advisors double their contact rates after switching from Five9. The Medicare sales agency reduced answering machine... encounters by 100x and cut closing agents’ wait times by over 80%. Convoso’s answering machine detection and caller ID management improved agent productivity by up to 80%. SHA set new enrollment records, even during the slowest season. The agency credits Convoso’s dialer software and dedicated support for these results.
Convoso helped Dynamic Insurance Services boost revenue by about 30%. The insurance call center used Convoso's dialer software to increase... contact rates and improve call quality. The platform enabled agents to have more conversations and reduce idle time. Convoso's features supported better sales performance for insurance agents. The solution delivered measurable business growth for the customer.
Convoso helped Innovative Financial Group double their sales appointments and increase leads transferred by 2. 5 times. The insurance sales...team switched from a manual CRM dialer to Convoso’s dialer software. This change led to a 7X growth in headcount and improved training efficiency. Features like predictive dialing, dynamic scripting, and caller ID management boosted productivity. The team now books over 100 appointments, up from 25–50 before.
Convoso's dialer software helped Dynamic Insurance Services boost revenue by 30%. The insurance agency struggled with low contact rates and... high lead costs. After switching to Convoso, they saw a 60% drop in per-agent lead costs and a 50% increase in answer rates. Contact success rates tripled, reaching 90%. Agent morale improved with shorter wait times and better performance management tools.
Convoso's predictive dialer helped eQuoto boost lead generation. eQuoto faced frequent downtimes, high costs, and poor support with previous dialers.... Convoso delivered a 67% increase in billable call conversions and a 30% rise in overall conversion rates. The platform improved uptime, agent morale, and productivity. Features like DID management and dynamic scripting enhanced call quality and efficiency.
Convoso helped Medigap Life triple its revenue in just 12 months. The insurance contact center faced major issues with dialer... downtime, spam labeling, and voicemail leaks using previous platforms. After switching to Convoso, contact rates increased by up to 80% and flagged numbers dropped by more than half. The platform's predictive dialer, caller ID management, and automation tools improved uptime and agent productivity. Medigap Life now enjoys 99.9% uptime and seamless integration with over 30 other tools.
Convoso helped Supreme Health Options cut costs and boost sales. The company switched from TLDialer to Convoso and saw contact... rates jump by 800 times. Weekly sales tripled. Cost per acquisition dropped by 36%. Supreme Health Options grew from 40 to 400 employees. ClearCallerID Pro saved time by automating caller ID management and reduced spam flags. The team now works faster and reaches more prospects.
Convoso helped Medigap Life solve costly dialer downtime, spam labeling, and voicemail issues. Medigap Life used Convoso’s predictive dialer, caller... ID reputation management, and voicemail detection. The company saw a 300% revenue growth in one year. Contact rates increased by 60-80%. The number of DIDs labeled as spam dropped by 60%. Voicemail leaks fell by 40%. Medigap Life now runs a more reliable and efficient sales contact center.
Convoso helped Allied Health Agency boost sales by 50% with its omnichannel call center platform. The agency faced slow lead... response and outdated tools. Convoso improved speed-to-lead to 0.007 seconds and increased sales closed within 10 dials from 50% to 80%. Conversion rates rose from 6% to 9%. Compliance tools automated DNC checks and reduced risk. Allied Health now closes more sales and stays compliant with industry rules.
Call Trader used Convoso to improve contact rates and campaign performance. The company faced issues with spam flagging and lacked... detailed reporting. Convoso's reporting tools helped them track metrics and optimize campaigns. Automation features and ClearCallerID reduced spam labeling. The CEO praised Convoso's customer support as outstanding.
448 Recruitment
- Marketing And Advertising
- Small
USA
Convoso helped 448 Recruitment double donor engagement for blood donation outreach. The team integrated Convoso’s dialer with their custom CRM,... ending manual work and boosting agent productivity. Advanced voicemail detection and caller ID management let agents talk to more donors and avoid flagged calls. Compliance tools reduced risk and improved campaign timing. As a result, 448 Recruitment set twice as many appointments per hour and reduced agent burnout. The company now saves more lives by reaching more donors, faster.
Digital Market Media
- Marketing And Advertising
- Medium
Convoso helped Digital Market Media boost their remote call center contact rate from 7% to 20-30%. The company doubled its... agents from 15 to 30 in two months. Lead to transfer rate rose from 2% to 8%, driving higher ROI. Real-time reporting and advanced dialer features improved agent productivity. Automated management reports saved an hour daily for the team.
Resource Marketing Corp (RMC)
- Marketing And Advertising
- Medium
Convoso helped Resource Marketing Corp (RMC) boost contact center conversions by 75%. RMC automated workflows and streamlined lead data, cutting... over-dialing and reducing time to reach leads by 30%. Agents saw 30-50% more conversions, and live transfers from voice broadcasts grew by 10%. RMC gained back 1-1.5 hours daily in manager efficiency. Convoso's outbound dialer software and automation features drove these improvements.
Digital Market Media
- Marketing And Advertising
- Medium
Convoso helped Digital Market Media boost their remote call center contact rate from 7% to 20-30%. The lead to transfer... rate rose from 2% to 8%. The team doubled in size from 15 to 30 agents in two months. Real-time reporting and advanced dialer features improved agent productivity. Automated management reports saved an hour daily. The solution enabled fast growth and better ROI for lead generation.
Convoso helped MediaMix improve their outbound call center results. MediaMix ran an A–B test comparing Convoso to Ytel with 30... out of 150 agents. Convoso delivered 33% higher connectivity than Ytel. The team saw fewer calls going to operator intercept. After the test, MediaMix switched all agents to Convoso. The switch led to more data and better performance for MediaMix.
Convoso helped Call Trader improve contact rates and campaign performance. The company faced issues with spam flagging and limited reporting.... Convoso's reporting tools gave them better insights. Automation and ClearCallerID reduced spam labeling. The CEO praised Convoso's customer support as outstanding.
One Health Direct
- Health, Wellness And Fitness
- Large
Convoso helped One Health Direct boost sales by over 30% in just one month. The company faced high costs and... low sales with previous dialers, Five9 and VICIdial. Problems included blocked calls, spam flags, and expensive DID management. After switching to Convoso, they reduced DID costs and improved agent productivity. The outbound call center now handles over a million calls per day with better results.
448 Recruitment
- Health, Wellness And Fitness
- Medium
Convoso helped 448 Recruitment double donor talk time and appointments set per hour. The company struggled with dialer integration, agent... productivity, and voicemail inefficiency. Convoso's sales outreach platform integrated with their custom CRM, streamlining operations. Advanced answering machine detection and caller ID management improved contact rates. Agents now spend more time talking to donors, reducing burnout and eliminating the need for multiple software tools.
One Health Direct
- Health, Wellness And Fitness
- Large
USA
Convoso helped One Health Direct boost sales by over 30% after switching from Five9 and VICIdial. The outbound call center... saw contact rates rise and agent productivity improve. DID costs dropped from $20,000 to $3,000 per month. Agents doubled their commissions in the first month. Morale and campaign capacity increased, with managers saving time on reporting.
Convoso helped 448 Recruitment improve blood donor outreach. The team struggled with dialers that would not integrate with their custom... CRM. Convoso provided seamless integration, making work easier for agents. The answering machine detection feature doubled donor talk time and appointments set per hour. Agents no longer wasted time on voicemails or multiple software systems. The result was reduced agent burnout and more lives saved.
Consumer Services Case Studies and Customer Success Stories with Convoso contact center
Long Home Products
- Consumer Services
- Medium
Beltsville, USA
Long Home Products used Convoso to automate and optimize their outbound contact center. They replaced manual dialing with Convoso’s predictive... dialer, cutting speed to lead from over 2 minutes to just seconds. The company saw a 67% increase in appointment set rates and a 33% rise in contact rates. Real-time data and caller ID management helped them reach more leads and stay compliant. Convoso’s support and configurability enabled ongoing improvements and record-setting results.
HomeCraft Gutter Protection
- Consumer Services
- Medium
Kennesaw, USA
HomeCraft Gutter Protection used Convoso’s dialing platform to transform its call center. The company saw a 20x increase in call... volume. Conversion rates and revenue both doubled after the switch. Convoso helped HomeCraft expand its outreach across a dozen states. The platform drove strong business growth and record results.
HomeCraft Gutter Protection
- Consumer Services
- Medium
Convoso's dialer platform helped HomeCraft Gutter Protection double their conversion rate and revenue. The call center saw a 20X increase... in call volume and faster agent onboarding. Manual dialing left leads untouched for days, but Convoso enabled 20,000–30,000 calls daily. Improved lead efficiency, speed to lead, and compliance support drove record-setting sales. HomeCraft now connects with more leads, faster, and sets more appointments.
Convoso helped HomeCraft Gutter Protection transform its call center operations. The company saw up to 2x increases in conversion rates... and revenue after switching to Convoso. Call volume grew by 20 times, boosting their outreach. Convoso's dialing platform enabled HomeCraft to expand across a dozen states. The results drove strong business growth and set new records.
Financial Services Case Studies and Customer Success Stories with Convoso contact center
A leading debt relief and credit repair company
- Financial Services
- Medium
USA
Convoso helped a leading debt relief and credit repair company double its daily sales while reducing staff. The company switched... from Five9 to Convoso to boost agent productivity and reclaim its top industry spot. Daily dials jumped from 500 to 8,500, and annual sales rose by 25%. Automated voicemail drops and real-time reporting freed agents to focus on selling and training. The intuitive platform and strong support team made the transition smooth and successful.
Convoso helped a credit repair company double its daily sales while reducing staff. The company switched from Five9 to Convoso... to improve outbound call efficiency. With Convoso, daily dials jumped from 500 to 8,500, a 1,600% increase. Annual sales rose by 25%, and cost per acquisition dropped by $20. Agents now earn 15% to 20% more each year, and management staff was reduced from eight to four. Automated voicemail drops and real-time reporting freed agents to focus on selling and training, boosting productivity and morale.
Legal Services Case Studies and Customer Success Stories with Convoso contact center
Heard & Smith, LLP
- Legal Services
- Small
San Antonio, USA
Convoso helped Heard & Smith, LLP increase outbound call volume by 20%. The law firm saw up to 8% more... new clients after switching from AWS Connect. Convoso automated lead prioritization and follow-ups, letting agents reach more prospects. Managers gained real-time visibility into agent activity and call cadences. The intake team could adjust processes instantly, removing IT bottlenecks and boosting efficiency.
Convoso helped Heard & Smith, LLP improve their lead management. The law firm replaced their old AWS Connect system with... Convoso. This change let them automate follow-ups and manage leads better. They saw a 20% increase in outbound call volume. New client numbers rose by 5-8%. The team no longer needed IT support for small changes. Managers gained real-time reporting and better control over outreach.
Manufacturing Case Studies and Customer Success Stories with Convoso contact center
TruAlliant
- Telemarketing
- Large
Convoso helped TruAlliant, a BPO in telemarketing, overcome challenges with lead management and campaign scaling. TruAlliant switched from Five9 and... VICIdial to Convoso for lead-level control, advanced automations, and seamless integrations. The result was higher conversion rates, improved agent efficiency, and easier campaign scaling. Convoso's automation reduced manual reporting time and lowered cost per acquisition. TruAlliant now delivers better results for its clients using Convoso's sales platform.
Convoso’s call center software helped Bradley Lead Group boost contact rates by 30% and cut customer wait times by 50%. The company switched... from multiple tools to Convoso’s Omni Contact Center for better campaign management and custom reporting. Agents now handle more leads daily, increasing sales and conversions. The cloud-based platform improved agent efficiency and made real-time management easy. Bradley Lead Group saw a big jump in productivity and user satisfaction.
Construction Case Studies and Customer Success Stories with Convoso contact center
Kaise Home Improvement Specialists / Spartan Marketing Group
- Construction
- Small
USA
Convoso helped Kaise Home Improvement Specialists and Spartan Marketing Group boost contact rates by up to 18 times. The team switched... from a cheaper dialer after contact rates dropped below 1%, returning to Convoso for better performance. Convoso’s compliance tools prevented repeated calls and managed opt-outs, reducing legal risks. Real-time reporting and voicemail detection saved agents time and increased booked appointments. The scalable platform supports the company’s growth plans and keeps the sales pipeline full.
Education Case Studies and Customer Success Stories with Convoso contact center
University Bound
- Education
- Medium
Convoso's Omni platform helped University Bound, a high-volume outbound call center, boost efficiency by 62. 45%. Before Convoso, University Bound...struggled with agent motivation and a complex, unresponsive system. The switch brought better reporting, an easy interface, and strong customer support. University Bound now burns through fewer records while keeping results steady. The platform's reporting and support improved productivity and agent morale.
Management Consulting Case Studies and Customer Success Stories with Convoso contact center
Innovate Advisors
- Management Consulting
- Small
USA
Convoso helped Innovate Advisors, led by Heather Griffin, boost outbound campaign results for call center clients. In a direct A–B... test, Convoso delivered 33% higher connectivity than the previous system. This led to a full switch, increasing data reach and sales for clients. Convoso’s features support compliance and real-time reporting. Heather now recommends Convoso to clients needing better outbound dialing and lead generation.
Computer Software Case Studies and Customer Success Stories with Convoso contact center
Dvinci (now Colossus)
- Computer Software
- Medium
Convoso's cloud-based predictive dialer helped Dvinci, a clean energy SaaS company, scale its outbound sales. Dvinci increased contacts and sales... by 300% and grew its employee count 3-4X in 12 months. The platform improved agent retention and reduced data costs. Caller ID reputation management tools helped avoid call blocking and flagging. Robust reporting and dynamic scripting supported compliance and agent productivity.
Convoso's predictive dialer helped Long Home Products boost appointment set rates by 67%. The home services contact center cut speed... to lead from over 2 minutes to seconds. ClearCallerID Pro increased contact rates by 33%. Automated reporting and compliance tools enabled data-driven strategies. The team saw record levels of appointments and demos, transforming sales performance.
Convoso helped Long Home Products boost appointment set rates by 67%. The home services contact center struggled with slow speed... to lead, low contact rates, and manual dialing. Convoso's predictive dialer, reporting tools, and caller ID management improved speed to lead from over 2 minutes to seconds. Contact rates rose by 33% with ClearCallerID Pro. The team set more appointments and demos than ever before, transforming their sales performance.
Kaise Home Improvement Specialists / Spartan Marketing Group
- Home Services
Convoso helped Kaise Home Improvement Specialists and Spartan Marketing Group boost their contact rates by up to 18 times. The team struggled... with low contact rates and compliance issues when using a cheaper dialer. Convoso's platform improved their ability to reach homeowners and book more appointments. The system's compliance features reduced legal risks by handling opt-outs and controlling call frequency. After switching back to Convoso, the business saw a big jump in appointments and sales.
