RingCentral Contact Center Overview
RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.
Use Cases
Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using RingCentral Contact Center.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral Contact Center.
RingCentral Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
RingCentral Contact Center works with different mediums / channels such as Phone Calls. Video. Offline etc.
RingCentral Contact Center's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral Contact Center support capabilities include Phone Support, Chat Support, AI Powered, etc. also RingCentral Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"By migrating our company to RingCentral and RingCentral Contact Center, we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow." - Praveen Boppana
RingCentral Contact Center, DialedIn by ChaseData, Phoneburner, Voiptime Cloud, Ricochet360, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for RingCentral Contact Center
Top Industries
- Hospital & Health Care
- Retail
- Non-Profit Organization Management
Popular in
- Small Business
- Enterprise
- Mid Market
RingCentral Contact Center is popular in Hospital & Health Care, Retail, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on RingCentral Contact Center Use Cases
What benefits does RingCentral Contact Center offer for Call Recording?
Why is RingCentral Contact Center the best choice for Collaboration?
What benefits does RingCentral Contact Center offer for Helpdesk Management?
How does RingCentral Contact Center facilitate Conference Call Management?
How can RingCentral Contact Center enhance your Communication Management process?
30+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
By migrating our company to RingCentral and RingCentral Contact Center, we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow. Testimonial By Praveen Boppana |
|
The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud |
|
RingCentral gives us the mobility and flexibility we need to keep our employees connected and productive from anywhere. And for our national retail operations, RingCentral makes it easy to open new stores, manage the phone capabilities at those stores, and even gain business intelligence into custo...mer patterns and trends. That’s a lot to ask from a phone system, but RingCentral delivers all of it. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Praveen Boppana Director of Technology Bennett International |
By migrating our company to RingCentral and RingCentral Contact Center, we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow. Testimonial By Praveen Boppana |
|
Jeremy Stroud Vice President of Patient Services Heartland Dental |
The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud |
|
Rodney Dybedahl Senior Telecommunications Analyst Northern Tool + Equipment |
RingCentral gives us the mobility and flexibility we need to keep our employees connected and productive from anywhere. And for our national retail operations, RingCentral makes it easy to open new stores, manage the phone capabilities at those stores, and even gain business intelligence into custo...mer patterns and trends. That’s a lot to ask from a phone system, but RingCentral delivers all of it. |
Case Studies
CASE STUDY Scratch Foundation
CASE STUDY The Doctor
CASE STUDY Ryder Systems
CASE STUDY SPM Services
CASE STUDY Truck Site
CASE STUDY The Office Gurus
Frequently Asked Questions(FAQ)
for RingCentral Contact Center
What is RingCentral Contact Center?
RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more.
RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.
RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.
What is RingCentral Contact Center used for?
What are the top features of RingCentral Contact Center?
Who uses RingCentral Contact Center?
What are RingCentral Contact Center alternatives?
Where is RingCentral Contact Center located?
Peers used RingCentral Contact Center for call recording and collaboration
RingCentral Contact Center Competitors
RingCentral Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
RingCentral Contact Center Integrations
RingCentral Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for RingCentral Contact Center
Software Failure Risk Guidance
?for RingCentral Contact Center
Overall Risk Meter
Top Failure Risks for RingCentral Contact Center
RingCentral, Inc. News
RingSense Q2 updates: Smarter filters, sharper coaching, and more control
RingCentral's RingSense Q2 updates enhance user control with features like smarter filters, improved coaching tools, and customizable call summaries. New API expansions and global data residency options are introduced, supporting Spanish and French languages. These updates aim to streamline operations and enhance user experience.
Manual to modern: Discover where you stand with RingCentral??s AI CX Maturity Assessment
RingCentral introduces an AI CX Maturity Assessment to help organizations evaluate their customer experience capabilities. The assessment identifies five stages of AI maturity, from manual processes to advanced AI integration, offering strategic recommendations and benchmarking against industry peers. This tool aims to guide businesses in making informed CX investment decisions and accelerating their transformation journey.
RingCentral named a 2025 Top Rated Award winner by TrustRadius
RingCentral has been recognized as a 2025 Top Rated Award winner by TrustRadius, achieving an overall score of 8.2 out of 10 based on over 461 verified user reviews. This accolade highlights RingCentral's excellence in providing seamless, secure communication solutions through its RingEX platform, demonstrating strong customer satisfaction and trust.
RingCentral Announces General Availability of AI Receptionist (AIR) - Yahoo Finance
RingCentral has launched the general availability of AI Receptionist (AIR), an AI-powered phone agent that uses generative AI to handle customer calls, answer questions, and transfer callers based on context. Over 2,000 organizations already use AIR. Key features include instant activation, customizable greetings, automated responses, spam call blocking, and intelligent call routing. AIR aims to streamline business communications and enhance customer engagement.
RingCentral, Inc. Profile
HQ Location
20 Davis Drive Belmont, CA 94002, USA
Employees
1001-5000
Social
Financials
IPO
