RingCentral Contact Center Overview

RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.

Use Cases

Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using RingCentral Contact Center.

Other use cases:

  • Conference Call Management
  • Communication Management
  • Contact List Management
  • Workflow Management
  • Social Media Analytics
  • Call Analytics
  • Meeting Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral Contact Center.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Manage Risk
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve ROI
See all business priorities See less business priorities

RingCentral Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

RingCentral Contact Center works with different mediums / channels such as Phone Calls. Video. Offline etc.

RingCentral Contact Center's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral Contact Center support capabilities include Phone Support, Chat Support, AI Powered, etc. also RingCentral Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"By letting our staff take and make calls on their personal cell phones using their work phone numbers, RingCentral has done something amazing for TCU. It’s allowed us to be more accessible to colleagues and students, while enabling our staff to keep... their work and personal lives separate." - Travis Cook

RingCentral Contact Center, DialedIn by ChaseData, Phoneburner, Voiptime Cloud, Ricochet360, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for RingCentral Contact Center

Top Industries

  • Hospital & Health Care
  • Retail
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Enterprise
  • Mid Market

RingCentral Contact Center is popular in Hospital & Health Care, Retail, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on RingCentral Contact Center Use Cases

What makes RingCentral Contact Center ideal for Call Recording?

How does RingCentral Contact Center address your Collaboration Challenges?

How does RingCentral Contact Center address your Helpdesk Management Challenges?

How does RingCentral Contact Center address your Conference Call Management Challenges?

How can RingCentral Contact Center enhance your Communication Management process?

30+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
RingCentral Contact Center testimonial

Travis Cook

Executive Director of Telecommunications

Texas Christian University
By letting our staff take and make calls on their personal cell phones using their work phone numbers, RingCentral has done something amazing for TCU. It’s allowed us to be more accessible to colleagues and students, while enabling our staff to keep their work and personal lives separate. Testimonial By Travis Cook
RingCentral Contact Center testimonial

Vicky O’Sullivan

Chief Executive Officer

Eye Associates of Tallahassee
Between RingCentral’s invaluable features like the callback option, and the outstanding custom-recorded messages we receive from Snap Recordings, I can finally say that Eye Associates of Tallahassee has a phone solution that’s an asset to our business rather than a liability. Testimonial By Vicky O’Sullivan
RingCentral Contact Center testimonial

Joe Deaton

VoIP Engineer

BrightSpring Health Services
None of the other cloud communication solutions even hold a candle to RingCentral. Testimonial By Joe Deaton
CUSTOMERS TESTIMONIALS
RingCentral Contact Center testimonial

Travis Cook

Executive Director of Telecommunications

Texas Christian University
By letting our staff take and make calls on their personal cell phones using their work phone numbers, RingCentral has done something amazing for TCU. It’s allowed us to be more accessible to colleagues and students, while enabling our staff to keep their work and personal lives separate. Testimonial By Travis Cook
RingCentral Contact Center testimonial

Vicky O’Sullivan

Chief Executive Officer

Eye Associates of Tallahassee
Between RingCentral’s invaluable features like the callback option, and the outstanding custom-recorded messages we receive from Snap Recordings, I can finally say that Eye Associates of Tallahassee has a phone solution that’s an asset to our business rather than a liability. Testimonial By Vicky O’Sullivan
RingCentral Contact Center testimonial

Joe Deaton

VoIP Engineer

BrightSpring Health Services
None of the other cloud communication solutions even hold a candle to RingCentral. Testimonial By Joe Deaton

Case Studies

Hospital & Health Care

CASE STUDY Easton Dermatology Associates

Easton Dermatology Associates faced challenges with their old phone system, which couldn't handle the growing patient demand. Calls were often misrouted or dropped, leading to a chaotic environment. ...They turned to Chesapeake Telephone Systems for a solution and implemented RingCX. This new system provided true call queues and real-time monitoring, improving agent performance. As a result, patient satisfaction scores increased by 400%, 97% of calls were answered within 2 minutes, and managers saved 25% of their time using the Supervisor Dashboard.

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CASE STUDY Mastech Digital

Mastech Digital needed a global telecom solution to meet regulatory compliance and improve call quality. They chose RingCentral's RingEX for its global capabilities. The implementation was quick, tak...ing less than 90 days globally and 10 days in India. After switching, they saw a 30% reduction in dropped calls and a 50% cost savings in India. The ease of deployment and ability to self-provision phone numbers were key benefits.

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Hospital & Health Care

CASE STUDY Heartland Dental

RingCentral's enterprise contact center solution helped Heartland Dental manage inquiries for over 1,400 dental offices nationwide. The challenge was to improve service for a large network of patient... teams. The solution enabled better handling of patient inquiries and improved service quality. Heartland Dental now offers a higher level of service to its patients across the country.

Read more →
Non-Profit Organization Management

CASE STUDY Scratch Foundation

The Scratch Foundation needed a virtual events platform to reach its global community. They faced challenges with language barriers and complex platforms. RingCentral Events provided a solution that ...integrated with their AI translation tools. This allowed them to host the Scratch Conference for 1,300 attendees from over 100 countries. The platform's flexibility and customer support were key benefits.

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CASE STUDY SPM Services

SPM Services faced issues with their old contact center, including call drops and limited reporting. They switched to RingCX during a high-traffic period, with a 120% increase in call load. RingCX pr...ovided real-time monitoring and analysis, helping them meet targets. The solution was implemented in three weeks, with no dropped-call issues since. RingCX offers better reporting, real-time call monitoring, and administrative control, improving agent efficiency and client service.

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CASE STUDY KKSCOTT Business Management

KKSCOTT Business Management needed a platform to enhance their global kinesiology events. They chose RingCentral Events for its intuitive design and robust features. This platform allowed them to cre...ate professional virtual and hybrid events, connecting global audiences. The tools provided inclusivity and accessibility, enabling diverse participation. RingCentral's features, like virtual poster sessions and a green room process, transformed traditional event elements. The platform simplified event planning, making it efficient and professional.

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Frequently Asked Questions(FAQ)

for RingCentral Contact Center

What is RingCentral Contact Center?

RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more.

RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.

RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.

What is RingCentral Contact Center used for?

RingCentral Contact Center is a Auto Dialer Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Call Recording, Collaboration and Helpdesk Management .

What are the top features of RingCentral Contact Center?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of RingCentral Contact Center.

Who uses RingCentral Contact Center?

RingCentral Contact Center is used by Hospital & Health Care, Retail and Non-Profit Organization Management among other industries.

What are RingCentral Contact Center alternatives?

DialedIn By ChaseData, Phoneburner, Voiptime Cloud and Ricochet360 are popular alternatives for RingCentral Contact Center.

Where is RingCentral Contact Center located?

RingCentral Contact Center is headquartered at 20 Davis Drive Belmont, CA 94002, USA.
lightning

Peers used RingCentral Contact Center for call recording and collaboration

RingCentral Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.66/5 ★

Read Reviews (6)
Analytics

4.70/5 ★

Read Reviews (45)
Custom Reports

4.05/5 ★

Read Reviews (137)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.66/5 ★

Read Reviews (6)
Analytics

4.70/5 ★

Read Reviews (45)
Custom Reports

4.05/5 ★

Read Reviews (137)

RingCentral Contact Center Integrations

RingCentral Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.39/5 ★

Read Reviews (363)
Data Import

4.28/5 ★

Read Reviews (426)

Few API Integrations for RingCentral Contact Center

Shopify

4.43 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Dropbox

4.51 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Airtable

4.67 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Telegram

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for RingCentral Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for RingCentral Contact Center

RingCentral, Inc. News

Product

Fueling CX-Driven ROI: RingCentral RingCX now available in AWS marketplace

RingCentral has made its AI-powered omnichannel contact center solution, RingCX, available on the AWS marketplace. This move enables businesses to deploy RingCX more easily within their existing AWS environments, accelerating cloud contact center adoption and enhancing customer experience management across multiple digital channels.

Read more →
Product

CallRail Announces Integration With RingCentral for Small Businesses - CMS Wire

CallRail has launched a new integration with RingCentral, enabling small businesses to connect CallRails call tracking and analytics platform with RingCentrals cloud communications solution. This integration streamlines call data management, enhances customer experience workflows, and supports unified communications for small business users.

Read more →
Financial

RingCentral Announces First Quarter 2025 Results - Yahoo Finance

RingCentral announced its fourth quarter and fiscal year 2024 financial results, highlighting revenue growth and key operational metrics. CEO Vlad Shmunis emphasized strong execution and continued demand for RingCentrals cloud communications solutions.

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Product

RingCentral unveils flexible pay-per-organiser model for events - IT Brief New Zealand

RingCentral has launched a flexible pay-per-organiser pricing model for its Events platform, aiming to enhance affordability and customer value. The company also received the 2025 Global Customer Value Leadership Award from Frost & Sullivan for its performance and innovation in the web events sector.

Read more →

RingCentral, Inc. Profile

Company Name

RingCentral, Inc.

Company Website

https://www.ringcentral.com/

Year Founded

2003

HQ Location

20 Davis Drive Belmont, CA 94002, USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO