RingCentral Contact Center Overview
RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.
Use Cases
Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using RingCentral Contact Center.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral Contact Center.
RingCentral Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
RingCentral Contact Center works with different mediums / channels such as Phone Calls. Video. Offline etc.
RingCentral Contact Center's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral Contact Center support capabilities include Phone Support, Chat Support, AI Powered, etc. also RingCentral Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"Any company that switches to RingCentral Contact Center and sets up skill-based routing the way we did should be able to save at least a minute per support call almost right away. It’s such an easy win." - John Monreal
Peer review evidence (same sources as the product rating summary)
"...Records my calls when I need it to, sends calls to my cell when I'm out of the office...." Peer review by Matthew K., Sales Director, Marketing and Advertising
"...Perhaps most important, the video conferencing app helps the team resolve technical issues at customer sites more quickly. ..." Case Study Envera Systems
"...Record calls automatically is the best thing that can happen on call centers...." Peer review by Anderson CS
RingCentral Contact Center, DialedIn by ChaseData, Phoneburner, Voiptime Cloud, Ricochet360, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for RingCentral Contact Center
Top Industries
- Hospital & Health Care
- Retail
- Non-Profit Organization Management
Popular in
- Small Business
- Enterprise
- Mid Market
RingCentral Contact Center is popular in Hospital & Health Care, Retail, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.
RingCentral Contact Center Customer wins, Customer success stories, Case studies
Why is RingCentral Contact Center the best choice for Call Recording?
What makes RingCentral Contact Center ideal for Collaboration?
What benefits does RingCentral Contact Center offer for Helpdesk Management?
What benefits does RingCentral Contact Center offer for Conference Call Management?
What solutions does RingCentral Contact Center provide for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Any company that switches to RingCentral Contact Center and sets up skill-based routing the way we did should be able to save at least a minute per support call almost right away. It’s such an easy win. Testimonial By John Monreal |
|
By migrating our company to RingCentral and RingCentral Contact Center, we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow. Testimonial By Praveen Boppana |
|
From a support operations perspective, telephony was one of the biggest obstacles to our success. With RingCentral Contact Center, our phone solution is now one of our greatest strengths. Testimonial By Nancy Opial |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
John Monreal Senior Director of Purchasing and Call Center Operations ENT and Allergy |
Any company that switches to RingCentral Contact Center and sets up skill-based routing the way we did should be able to save at least a minute per support call almost right away. It’s such an easy win. Testimonial By John Monreal |
|
Praveen Boppana Director of Technology Bennett International |
By migrating our company to RingCentral and RingCentral Contact Center, we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow. Testimonial By Praveen Boppana |
|
Nancy Opial Senior Manager of Customer Success Services Veriforce |
From a support operations perspective, telephony was one of the biggest obstacles to our success. With RingCentral Contact Center, our phone solution is now one of our greatest strengths. Testimonial By Nancy Opial |
Frequently Asked Questions (FAQ)
What buyers ask before choosing RingCentral Contact Center
What is RingCentral Contact Center?
RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more.
RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.
RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.
What is RingCentral Contact Center used for?
What are the top features of RingCentral Contact Center?
Who uses RingCentral Contact Center?
What are RingCentral Contact Center alternatives?
Where is RingCentral Contact Center located?
Peers used RingCentral Contact Center for call recording and collaboration
RingCentral Contact Center Competitors
RingCentral Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
RingCentral Contact Center Integrations
RingCentral Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for RingCentral Contact Center
Software Failure Risk Guidance
?for RingCentral Contact Center
Overall Risk Meter
Top Failure Risks for RingCentral Contact Center
RingCentral, Inc. News
How RingCentral builds AI-native work from engineering to ops
RingCentral is leveraging AI tools like ChatGPT Work and Codex to accelerate product development and operational intelligence. The company has implemented an AI-Native Challenge to foster AI fluency among employees, leading to faster development cycles and enhanced product features. This initiative has transformed both engineering and non-engineering functions, such as the PMO, by integrating AI into workflows for improved efficiency and project management.
RingCentral named a Gartner® Magic Quadrant™ Leader for the 12th consecutive year
RingCentral has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Unified Communications as a Service for the 12th consecutive year. This accolade highlights the strength of RingCentral's RingEX solution and its innovations in AI-driven business communications, including features like AI Receptionist, AIR Pro, and AI Conversation Expert.
NICE (TASE:NICE) Could Be 48% Undervalued As RingCentral Deal Expands
NICE and RingCentral have expanded their strategic partnership, including a resale agreement for RingEX and an extended joint agreement for RingCentral Contact Center. This collaboration aims to enhance go-to-market strategies and increase cross-sell opportunities, leveraging both companies' strengths in AI-powered customer engagement and communication platforms.
RingCentral's strong Q2 2026 powered by customer growth across several products
RingCentral and NiCE have extended their partnership, with NiCE set to resell RingCentral's UCaaS solution, RingEX, under a new multi-year agreement. They will also continue marketing and selling RingCentral Contact Center, powered by NiCE CXone. This collaboration aims to simplify enterprise communications by offering a single vendor relationship for communications and customer experience solutions.
RingCentral, Inc. Profile
HQ Location
20 Davis Drive Belmont, CA 94002, USA
Employees
1001-5000
Social
Financials
IPO
