RingCentral Contact Center Overview

RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.

Use Cases

Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using RingCentral Contact Center.

Other use cases:

  • Conference Call Management
  • Communication Management
  • Contact List Management
  • Workflow Management
  • Social Media Analytics
  • Call Analytics
  • Meeting Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral Contact Center.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Manage Risk
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve ROI
See all business priorities See less business priorities

RingCentral Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

RingCentral Contact Center works with different mediums / channels such as Phone Calls. Video. Offline etc.

RingCentral Contact Center's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral Contact Center support capabilities include Phone Support, Chat Support, AI Powered, etc. also RingCentral Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"By migrating our company to RingCentral and RingCentral Contact Center, we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow." - Praveen Boppana

RingCentral Contact Center, DialedIn by ChaseData, Phoneburner, Voiptime Cloud, Ricochet360, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for RingCentral Contact Center

Top Industries

  • Hospital & Health Care
  • Retail
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Enterprise
  • Mid Market

RingCentral Contact Center is popular in Hospital & Health Care, Retail, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.

RingCentral Contact Center Customer wins, Customer success stories, Case studies

How does RingCentral Contact Center address your Call Recording Challenges?

What Are the key features of RingCentral Contact Center for Collaboration?

What Are the key features of RingCentral Contact Center for Helpdesk Management?

How can RingCentral Contact Center enhance your Conference Call Management process?

How does RingCentral Contact Center facilitate Communication Management?

11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.

CUSTOMERS TESTIMONIALS
RingCentral Contact Center testimonial

Praveen Boppana

Director of Technology

Bennett International
By migrating our company to RingCentral and RingCentral Contact Center, we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow. Testimonial By Praveen Boppana
RingCentral Contact Center testimonial

John Monreal

Senior Director of Purchasing and Call Center Operations

ENT and Allergy
Any company that switches to RingCentral Contact Center and sets up skill-based routing the way we did should be able to save at least a minute per support call almost right away. It’s such an easy win. Testimonial By John Monreal
RingCentral Contact Center testimonial

Joe Deaton

VoIP Engineer

BrightSpring Health Services
None of the other cloud communication solutions even hold a candle to RingCentral. Testimonial By Joe Deaton
CUSTOMERS TESTIMONIALS
RingCentral Contact Center testimonial

Praveen Boppana

Director of Technology

Bennett International
By migrating our company to RingCentral and RingCentral Contact Center, we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow. Testimonial By Praveen Boppana
RingCentral Contact Center testimonial

John Monreal

Senior Director of Purchasing and Call Center Operations

ENT and Allergy
Any company that switches to RingCentral Contact Center and sets up skill-based routing the way we did should be able to save at least a minute per support call almost right away. It’s such an easy win. Testimonial By John Monreal
RingCentral Contact Center testimonial

Joe Deaton

VoIP Engineer

BrightSpring Health Services
None of the other cloud communication solutions even hold a candle to RingCentral. Testimonial By Joe Deaton
 

Key voice AI use cases across top industries

RingCentral's voice AI agents are transforming customer interactions across industries by enhancing call handling efficiency and reducing operational bottlenecks. In healthcare, real estate, recruiti...ng, and insurance, these AI solutions streamline processes, improve responsiveness, and ensure urgent calls lead to immediate action. Success stories include Axis Integrated Mental Health and Integral Recruiting Services, which achieved significant operational improvements and revenue growth by deploying RingCentral's AI Receptionist.

Read on →
 

Chicago Cubs Call Up RingCentral as Official Cloud-Based Business Communications Partner

RingCentral has been named the official cloud-based business communications partner for the Chicago Cubs. This partnership will enhance fan engagement and employee collaboration using RingCentral's A...I-powered platform. The Cubs will leverage RingEXR for internal collaboration and RingCXR and RingSenseR for AI-driven customer service insights, integrating seamlessly with Microsoft Teams to improve fan experiences and operational efficiency.

Read on →
 

Chicago Cubs adopts RingCentral's cloud platform - Telecompaper

The Chicago Cubs have adopted RingCentral's cloud platform, marking a significant customer win for RingCentral in the sports industry.

Read on →

First Bank - Financial Services - financial services

First Bank, a large financial services company, wanted to update its communication systems. They chose RingCentral after a six-month analysis of UCaaS providers. RingCentral offered a wide range of s...ervices on a single platform, including softphone functionality and workforce optimization tools. The deployment was smooth with the help of RingCentral Professional Services. First Bank is already saving 30% on phone system costs and seeing improved communication capabilities.

Read on →

Good2Go Auto Insurance - Financial Services - Financial Services

RingCentral Contact Center helped Good2Go Auto Insurance save $100,000 over three years. The company switched from an unreliable on-prem phone system to RingCentral, eliminating downtime and improvin...g customer support. Employees gained access to messaging, video, phone, and fax tools on any device. The new solution made it easier to manage call queues and monitor staff. Good2Go also saw an increase in payments received by phone, showing better customer experience.

Read on →

BA Life - Professional Services - professional services

BA Life, a small professional services company, faced challenges with their previous events platform due to inflexible licensing and declining customer support. They switched to RingCentral Events fo...r its flexibility and affordability. The platform allowed them to host a complex virtual conference with 25 presenters and attendees from 28 countries. RingCentral's user-friendly interface and responsive support helped BA Life implement various functionalities, including breakout rooms and panel discussions, enhancing the conference experience.

Read on →

Frequently Asked Questions(FAQ)

for RingCentral Contact Center

What is RingCentral Contact Center?

RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more.

RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.

RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.

What is RingCentral Contact Center used for?

RingCentral Contact Center is a Auto Dialer Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Call Recording, Collaboration and Helpdesk Management .

What are the top features of RingCentral Contact Center?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of RingCentral Contact Center.

Who uses RingCentral Contact Center?

RingCentral Contact Center is used by Hospital & Health Care, Retail and Non-Profit Organization Management among other industries.

What are RingCentral Contact Center alternatives?

DialedIn By ChaseData, Phoneburner, Voiptime Cloud and Ricochet360 are popular alternatives for RingCentral Contact Center.

Where is RingCentral Contact Center located?

RingCentral Contact Center is headquartered at 20 Davis Drive Belmont, CA 94002, USA.
lightning

Peers used RingCentral Contact Center for call recording and collaboration

RingCentral Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.66/5 ★

Read Reviews (6)
Analytics

4.70/5 ★

Read Reviews (45)
Custom Reports

4.05/5 ★

Read Reviews (137)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.66/5 ★

Read Reviews (6)
Analytics

4.70/5 ★

Read Reviews (45)
Custom Reports

4.05/5 ★

Read Reviews (137)

RingCentral Contact Center Integrations

RingCentral Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.39/5 ★

Read Reviews (363)
Data Import

4.28/5 ★

Read Reviews (426)

Few API Integrations for RingCentral Contact Center

Twilio

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Wordpress

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Facebook Pages

4.19 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Facebook Lead Ads

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Stripe Billing

4.6 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for RingCentral Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for RingCentral Contact Center

RingCentral, Inc. News

Partnership

Cox Business, RingCentral Unveil Contact Center AI Partnership

RingCentral and Cox Business have launched a new AI-powered contact center platform, Cox Business Contact Center, designed to modernize customer engagement for mid-market businesses. The platform, powered by RingCentral AI, offers omnichannel engagement and AI-driven automation, including virtual agents and quality management tools. It integrates with CRM systems and meets compliance standards, aiming to streamline IT management and enhance customer experience.

Read more →
Product

RingCentral Unveils RingWEM for Smarter Workforce

RingCentral has launched RingWEM, an AI-powered Workforce Engagement Management suite designed to enhance agent performance and customer engagement through features like AI Quality Management and predictive scheduling. This cloud-based solution integrates with RingCentrals communications and contact center platforms, offering businesses improved operational efficiency and customer experiences.

Read more →
Partnership

Cox Business Unveils New AI-First Contact Center Solution Powered by RingCentral

Cox Business has launched a new AI-first contact center solution powered by RingCentral's RingCX platform. This omni-channel platform integrates AI-powered virtual agents, quality management, and seamless CRM integrations to enhance customer engagement and operational efficiency. It offers robust security and compliance, supporting businesses of all sizes with scalable, AI-driven communications.

Read more →
Product

RingCentral Announces General Availability of AI Receptionist (AIR)

RingCentral has launched its AI Receptionist (AIR), now generally available, serving over 2,000 businesses. This AI voice agent automates inbound calls, offering features like Spanish language support, call analytics, and multi-location management. It transforms front-office communications into strategic revenue channels, enhancing customer engagement with minimal investment.

Read more →

RingCentral, Inc. Profile

Company Name

RingCentral, Inc.

Company Website

https://www.ringcentral.com/

Year Founded

2003

HQ Location

20 Davis Drive Belmont, CA 94002, USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO