RingCentral helped Structural Technologies support a mobile and collaborative workforce. The company needed a unified communications solution with a simple interface, strong API, and low training nee...ds. RingCentral was chosen for its vision and fast 90-day deployment to 22 locations. Employees quickly adopted RingCentral Meetings, replacing other online meeting tools. The platform enabled faster engineering changes, reducing a two-day process to under an hour. RingCentral also supports disaster recovery and business continuity for the company.
RingCentral helped Higginbotham, a large insurance broker, cut telecom costs by 50%. The company unified communications across new acquisitions using RingCentral's cloud solution. Employees gained mo...re flexibility and could manage calls and texts from anywhere. Most support requests now take 30 minutes instead of days. The solution improved workflows and made it easier to integrate new teams.
RingCentral unified communications helped Conifer Holdings move to remote work fast. The old phone system failed when staff worked from home. With RingCentral, all 150 employees could make calls, mes...sage, and join call queues from anywhere. The switch was easy and quick. Built-in SMS made claims work easier. The team felt more connected and efficient.
RingCentral for Teams helped Haysmacintyre, a top UK accounting firm, improve communication by integrating cloud telephony into Microsoft Teams. The firm faced issues with their old phone system, whi...ch made remote work and external calling hard. By embedding RingCentral, staff now use one platform for calls, messages, and meetings. This made workflows easier and let the company scale without server headaches. The integration also improved call routing and client service, supporting their hybrid work model.
RingCentral helped Union Home Mortgage move all 1,200 Partners to remote work in just 3 days. The company replaced its old phone system with RingCentral’s all-in-one cloud communications platform. Pa...rtners can now call, text, video chat, and fax from any device. This improved customer service and made communication more reliable. The switch ended phone outages and made it easier for teams to respond to borrowers quickly.
RingCentral helped Paywise move to a stable cloud telephony and contact centre platform. Paywise faced outages and poor support with their old system. They switched to RingCentral's UCaaS and CCaaS s...olutions. The transition was smooth and reduced monthly costs. Paywise built custom CRM features using RingCentral APIs. The call back feature improved customer experience, with 25-40% of customers using it. Integration enabled a 24-hour IVR for remote customers. Staff and customers gave positive feedback on the new system.
RingCentral helped The Retirement Advantage, a national retirement plan administrator, improve communication for both clients and employees. The company outgrew its old on-premise phone system and ne...eded a scalable, user-friendly solution. RingCentral provided an all-in-one platform with telephony, video meetings, and chat, making onboarding and daily use simple. The IT team easily migrated phone numbers and integrated new employees and acquisitions. During the 2020 crisis, RingCentral enabled a seamless transition to remote work, keeping service levels high and minimizing disruption.
RingCentral helped April centralize its communications and improve customer experience. April replaced seven phone systems with RingCentral to offer a consistent service in many countries. The compan...y wanted better flexibility, lower costs, and high-quality calls. RingCentral made it easy for users to manage phone lines and analyze usage. April saw quick ROI and better control over communication costs.
RingCentral helped Open Mortgage LLC improve its mortgage process. The company replaced its old VoIP system with RingCentral for Google, integrating calls, texts, emails, faxes, and documents. This m...ade workflows easier for employees. Staff can now work from anywhere and stay connected with clients. The new system removed a single point of failure and improved customer service.
RingCentral unified communications and contact centre helped QBANK improve service for its 25,000 members. The bank faced problems with call recording, reporting, and remote work using previous syste...ms. RingCentral provided a cloud-based solution with high availability, better data, and compliance with APRA rules. The new system allowed in-house management, quick setup, and custom templates for departments. QBANK saw faster issue resolution, better customer interaction visibility, and cost-effective access to features.
RingEX and RingCentral Video help SuretyBonds.com speed up bond underwriting. The company needed faster team communication to beat competitors. With RingCentral, staff can respond to requests within ...an hour instead of days. Team messaging and video features keep everyone updated on tasks. The business doubled in a year, reaching millions in written premiums. Fast response times help SuretyBonds.com win more business.
RingCentral helped San Diego Symphony improve caller experiences with RingCX. The symphony saw a 95% decrease in hold time for box office agents. They eliminated third-party call centers for overflow..., saving 8x in costs. Using RingEX and RingCX, they tripled efficiency and gained better business insights. The new system unified communications across two locations and improved flexibility for staff and patrons.
RingCentral helped MHA, a top UK accounting firm, modernize its communications. MHA needed a flexible system so staff could serve clients in person and stay reachable by phone anywhere. Their old pho...ne setup made remote work and internal calls hard. With RingCentral’s cloud solution, staff can call, message, and video conference from any device. This improved client service, boosted productivity, and cut IT and travel costs. Partners now spend more time on billable work instead of traveling.
RingCentral helped Cole, Scott & Kissane replace their old on-premises phone system. The law firm had frequent outages and downtime with their previous provider. With RingEX, they now have an outage-...free phone solution. Lawyers use call logs and transcriptions to find case details and track billable hours. Staff can work from anywhere using the mobile app. Setting up new locations is now fast and easy.
RingCentral helped Finkelstein & Partners move to remote work with cloud-based phone, video, and messaging tools. The law firm needed a solution that integrated with Salesforce and supported remote o...perations. RingCentral enabled quick transition to work from home, with all staff using the new system within days. The firm used RingCentral Video for notarizations and team meetings. Employees became comfortable with remote technology, improving productivity and trust.
RingCentral helped Howard Kennedy, a top UK law firm, move from seven separate communication platforms to one unified solution. The firm needed a more agile and mobile work environment but struggled ...with an outdated on-premises telephony system. RingCentral Cloud PBX for Teams integrated smoothly with Microsoft Teams, letting staff work from anywhere. The solution replaced multiple apps for calls, conferencing, fax, and voicemail. Howard Kennedy now has a single, reliable platform for all business communications.
RingCentral helped Envera Systems, a residential security company, improve communications and save money. Envera replaced its old phone system with RingCentral's cloud platform. This change stopped p...hone outages and let agents work from anywhere. The company now places over 250,000 support calls each month with zero downtime. RingCentral's tools also made call center operations more efficient and improved customer service.
RingCentral’s all-in-one cloud communications platform helped Tai Ceredigion, a Welsh housing association, support its vulnerable tenants during the COVID lockdowns. The team switched from a patchwor...k of third-party apps and an old phone system to a unified cloud solution. Staff could take calls and support tenants from home, just like in the office. The new system made it easier to reach colleagues, reduced travel, and improved team messaging. Tai Ceredigion was able to keep vital services running for its community when they needed it most.
RingCentral helped The Big Issue keep their operations running during the COVID-19 lockdown. The Big Issue had problems with their old on-prem phone system, including outages from power cuts and comp...lex maintenance. They switched to RingCentral’s cloud communications so staff could work from anywhere. Employees used RingCentral apps to make calls and hold video meetings from home. This let The Big Issue continue their social mission and support their team even during the pandemic.
RingCentral helped Fairtrade Foundation move to remote work during the pandemic. Their old phone system was unreliable and hard to use from home. With RingCentral, staff and volunteers could connect ...from anywhere using calls, messages, and video meetings. The switch happened overnight when offices closed. Volunteers kept helping from home, and the team stayed connected to support farmers and workers in developing countries.
CASE STUDY Mexican American Opportunity Foundation
RingCentral helped the Mexican American Opportunity Foundation replace its failing phone system. The nonprofit needed reliable communications for over 60 locations and 1,000 employees. With RingCentr...al’s cloud platform, MAOF improved reliability and centralized management. Teachers now use the RingCentral app to call and text parents without sharing personal numbers. Automated greetings and language options improved caller experience. MAOF reduced telephony and digital communications costs by 30-50%.
RingCentral unified communications helped Marlowe Theatre replace their outdated phone system. The old system was hard to use and not connected to their call centre. With RingCentral, all calls, emai...ls, and chats now work together. The switch was smooth with help from RingCentral’s team. Agents can now answer questions faster and give better service. VIPs and members get special call options. Customers can ask for a call back instead of waiting on hold.
RingCentral helped PDI Software quickly integrate acquired companies into their communications system. PDI used to struggle with on-premises phone systems during rapid growth and acquisitions. With R...ingCentral’s cloud-based platform, they set up high-priority employees from new companies in just one day. They integrated 16 acquired companies in two weeks or less. There were zero disruptions when PDI went fully remote. Staff collaboration improved with built-in video conferencing and team messaging.
RingCentral RingEX helped Symmetry Human Resources unify communications across six offices. Before, each office had its own phone system, making teamwork hard. With RingCentral, Symmetry moved to a s...ingle cloud platform. This made it easier to work as one team, cut costs, and boost flexibility. Staff now use the app on their own devices, saving money on phones. AI call transcription saves time and helps with compliance. Managers use analytics to track sales and improve decisions. The company can now hire top salespeople anywhere in Australia with just an internet connection.
RingCentral helped Rothman Orthopaedic Institute move all their communications—phone, messaging, video, and fax—onto one cloud platform. The old phone system crashed during high call volumes and was ...hard to manage. With RingCentral, they now process 15,000 faxes digitally every day and handle more calls without issues. Staff can work from anywhere and use virtual numbers. The solution made it easy to expand to new locations and improved operational efficiency.
RingCentral helped Vyaire Medical move to remote work during the pandemic. Vyaire needed to switch from an old on-prem phone system to a cloud solution after separating from its parent company. RingC...entral made it easy for thousands of employees to work from home. Staff found the system easy to use and liked features like softphone and video conferencing. The company used RingCentral Meetings to train healthcare providers on their products during lockdowns.
RingCentral helped Carlton Senior Living upgrade its communications. Staff now use the RingCentral app for calls, messaging, and file sharing. This change replaced walkie-talkies and cut costs. Staff... can reach each other quickly and share information during emergencies. The team uses group chats to brainstorm ways to improve resident care. Carlton Senior Living saw a 31% reduction in resident falls through innovation and better communication.
RingCentral helped Neighborcare Health keep providing care during COVID-19. Their old phone system caused dropped calls and busy signals. With RingCentral, staff could work from home and stay connect...ed to patients. The app let them call, text, and run video sessions securely. This helped with HIPAA compliance. Staff could help patients anywhere, even in shelters or on the street.
RingCentral Video and RingEX helped ICON Eyecare improve patient care and support rapid business growth. ICON Eyecare needed a scalable, HIPAA-compliant communications platform as it expanded from 10...0 to 300 employees. The company replaced its old VoIP and chat tools with RingCentral for telephony, meetings, and team messaging. Features like task manager, calendars, file sharing, and easy collaboration made work faster and more organized. Staff saved time and found the platform easy to use, helping them focus more on patient needs.
RingCentral helped Vituity replace its old phone system with a cloud communications solution. Doctors and clinicians could now make and take calls from anywhere, improving accessibility and efficienc...y. The new system kept patient communications secure and supported regulatory compliance. Vituity set up care navigators to stay in touch with patients after discharge. This led to a 42% reduction in hospital readmissions and higher patient satisfaction.
RingCentral Contact Centre helped Pharmacy2U, the UK's largest online pharmacy, improve customer support. The company unified calls, emails, faxes, and chat into one platform. 90% of the support team... switched to remote work. Pharmacy2U sends 10,000 digital faxes a day at no cost. Customer satisfaction scores reached 4.7 out of 5 on TrustPilot. The company reduced monthly customer contacts by 30%.
RingCentral's cloud-based platform fixed Q1 Medical's phone problems. The old system failed, causing $50,000 in lost revenue and missed calls. RingCentral's Professional Services team helped set up a... reliable UCaaS solution. Integration with AutoMed Systems improved call handling and patient service. Q1 Medical now manages up to 1,200 calls per week across five clinics. Staff and patient satisfaction increased, and the system can grow with the business.
RingCentral helped California Skin Institute fix their phone system problems. The company had many offices with old, different phone systems. Staff could not transfer calls easily or handle high call... volumes. RingCentral gave them a cloud-based phone solution. Now, they can monitor calls, manage call queues, and transfer calls between offices. When the pandemic hit, staff worked from home using RingCentral. This kept patient service running smoothly.
RingCentral helped Socket Mobile upgrade from a 20-year-old phone system to a modern cloud communications platform. The company needed better call logging, analytics, digital faxing, and mobile featu...res to support its distributed workforce. With RingCentral, employees can make calls from any device and integrate with Microsoft Dynamics and Office 365 for easier dialing and meeting scheduling. The call queue feature allowed quick support coverage changes. The new system improved workflows and communication across global teams.
RingCentral helped Organic By Nature save $27,000 in upfront hardware and setup costs by switching from their old PBX system. The company also reduced ongoing telecom costs by $1,000 per month. Emplo...yees now manage their own phone settings, saving 8 hours of IT time each month. The cloud-based phone system made moving to a new building easier and less expensive. Organic By Nature now pays much less for business communications.
RingSense helps Brookstone Windows & Doors analyze all customer call recordings. The company reduced average handle time by 5-8%. Call recording review times are now 99% faster. Brookstone expanded f...rom 6 to 11 markets in Ontario. The team expects agent growth of 257% in two years. Data-driven coaching improved quality and trust, leading to more sales.
RingEX and RSI Shadow All In One Analytics helped Norauto modernize its phone system. Norauto wanted to improve customer experience and answer more calls. The old system only answered 41% of calls. W...ith RingEX and RSI, Norauto increased the answered call rate to 78% in six months. Managers now get daily reports and can quickly adjust resources. The solution improved customer service and had a positive economic impact.
RingCentral Contact Centre helped Côte Brasserie improve customer service. Before, each restaurant managed its own calls and emails, causing slow responses and lost sales. With RingCentral, all custo...mer inquiries now go to one place. Agents answer faster, which increases sales. The system also gives better reporting and analytics, helping reduce dropped calls and wait times. During COVID, Côte used the platform to quickly update messages and keep customers informed.
RingCentral helped John Varvatos, a menswear brand, upgrade its IT infrastructure. The company needed a cloud-based system to support global collaboration and remote work. RingCentral's Global RingEX... enabled easy international calling and simplified IT management. John Varvatos saw a 40% to 50% reduction in communication costs. The IT team also improved efficiency with usage reports and an easy admin portal.
RingCentral helped Altronics move to a cloud-based voice platform. Altronics needed better reliability and easier call management than their old system. The migration was fast, with 88 handsets set u...p in under four hours. Altronics cut costs by keeping their existing phones and now saves hundreds of dollars each month. The mobile app improved connectivity for staff, especially those traveling. Altronics now manages fewer hunt groups and enjoys a highly available voice service with advanced call reporting.
RingCentral helped Glass Doctor of Charlotte improve business communications. The company switched from standard phone lines to RingCentral and RingCentral Video. Employees found the new system easy ...to use. The business saw a 10% increase in efficiency and a 50% boost in support team capacity. The solution added 10% to the company's bottom line. Customer service and team collaboration improved with real-time messaging and video calls.
RingCentral helped Waitrose & Partners improve team communication and customer service. The company rolled out the RingCentral cloud phone app on multifunction devices for all partners. Staff can now... make calls, access the company directory, and use advanced call features anywhere in the store. This made it easier for teams to help customers and connect with other stores. Waitrose no longer needs to own or maintain phone hardware.
RingEX and RingCentral Contact Center helped Stumptown Coffee Roasters move their phone system to the cloud. Their old PBX system caused outages and was hard to use. With RingCentral, Stumptown impro...ved reliability and made it easier for staff to manage calls. IT can now make changes in half the time. The new system supports their growing wholesale business and helps agents stay connected with partners.
RingCentral helped NakedWines.com improve customer service with a custom click-to-call integration and real-time call queue monitoring using Live Reports. The company set up phone queues so customers... reach the right team fast. Adding new phone extensions is easy with RingCentral’s cloud system. The Live Reports feature lets managers see call traffic and adjust staffing quickly. This helps NakedWines.com give better service to their customers, called Angels.
RingCentral Contact Center helped Gempler’s answer customer support calls 28% faster. The company saw a 70% drop in abandoned support calls. Email response time improved by 59%. Gempler’s used RingCe...ntral to handle more calls and emails as their business grew. The platform made it easier for agents to work from anywhere and improved team collaboration. Call recording and callback features gave customers more choice and helped agents learn from each other.
RingCentral Contact Center helped Valda Energy keep customer service running during the Covid-19 pandemic. The cloud-based system let staff work from home with no disruption to customers. Valda Energ...y used RingCentral for voice, chat, web forms, and SMS. The platform made it easy to update call queues and greetings. The company launched a new product, SmartChoice, during the crisis, supported by RingCentral's flexible tech.
RingCentral helped Junk Chuckers, a small Toronto-based junk removal company, grow fast. The team switched from a local telecom to RingCentral for better call management and CRM integration. They con...nected phone activity with Trello and their CRM, making sales tracking easier. Sales reps can now work from home, saving on office costs. RingCentral boosted call-to-booking conversions by 275% and increased revenue by 230%.
RingCentral helped Columbia Southern University support over 500 staff and thousands of students during the COVID-19 lockdown. The university needed a modern communications solution after its on-prem... phone system provider went out of business. RingCentral enabled a fast transition to remote work, allowing staff to handle more than 10,000 calls a day from home. The platform also replaced video conferencing, faxing, and team messaging tools. The rollout took only a few days, ensuring smooth operations with minimal disruption.
CASE STUDY Institute of Marine Engineering, Science and Technology (IMarEST)
RingCentral helped the Institute of Marine Engineering, Science and Technology move staff to remote work during the COVID-19 lockdowns. Their old phone system was hard to manage and lacked features. ...With RingCentral, setup took only a few days. Staff could use business phone, video, and messaging from home. The transition was smooth and let the team keep working without problems.
CASE STUDY Pennsylvania Highlands Community College
RingCentral helped Pennsylvania Highlands Community College keep serving students during the COVID-19 lockdowns. The college needed a better phone system for remote work. Their old system was hard to... manage and not good for remote teaching. With RingCentral, staff and teachers could call and text students from anywhere using their office numbers. This made it easy to stay in touch without sharing personal numbers. The switch was fast and simple, letting the college keep helping students without missing a step.
RingCentral helped Teachers College Columbia University replace its legacy PBX system with a cloud-based phone solution. The college needed strong integration with Google Cloud and Gmail. RingCentral... offered seamless Google compatibility and high security. Faculty can now use their office phones anywhere in the world. The college also used RingCentral APIs to improve campus safety by alerting security when 911 is dialed. This made communication more flexible and improved safety on campus.
RingCentral helped Western Reserve Academy keep students and staff connected during the COVID-19 crisis. The school used RingCentral for calls, SMS, and meetings, making it easy for teachers and stud...ents to communicate. The platform supported distance learning and allowed students in different time zones to access classes. HIPAA compliance let school psychiatrists support students remotely. The school quickly moved to online learning and reduced stress for everyone.
RingCentral for Google helped Lindamood-Bell connect 100 locations. The company integrated RingEX with Google to improve communication. Staff can now reach customers and each other more easily. Call ...forwarding and call groups make sure customers get help fast. IT staff save time because users manage their own settings. Seasonal locations now have a consistent contact point for customers.
RingCentral helped Houston County Board of Education set up a remote call center in one night. The team used RingCentral to support 10,000 distance learners during the pandemic. Staff could answer ca...lls from home or campus using the RingCentral app. The call center ran from 7 am to 7 pm to help parents and teachers. The Board credits RingCentral for letting them provide strong support when it mattered most.
RingCentral APIs helped Ross Education connect its phone system with its CRM. The goal was to make lead management and admissions easier. Staff can now click to call students from the CRM and see cal...ler info instantly. The integration replaced several cloud services with one. Ross Education now has better visibility into every step of the admissions process.
RingCentral helped Faststream Recruitment Group upgrade from a legacy phone system to a unified cloud communications solution. The company needed a flexible, cost-effective way to connect global offi...ces and support remote work, especially during the pandemic. With RingCentral, staff could make international calls easily and work from anywhere using the app. Faststream saw significant monthly savings on telecom costs, especially for international calls. Employees gained mobility and flexibility, improving productivity and client support.
RingCentral helped 5plus Architects stay connected and collaborative during the COVID-19 pandemic. The firm needed a better phone system to support teamwork and client service. Their old system was n...ot flexible and made it hard to transfer calls or present a unified image. With RingCentral, employees could make calls, join video meetings, and chat from anywhere. The switch to cloud communications let 5plus Architects keep business running smoothly, even when everyone worked from home.
RingCentral helped Motion Recruitment Partners replace their old phone system with a cloud-based solution. The company needed a reliable, scalable, and cost-effective phone system to support their ta...lent acquisition business. With RingCentral, they saw substantial savings and no longer needed outside consultants for telephony costs. Features like call monitoring, analytics, and global reach improved training, oversight, and business management. The mobile app and cloud PBX ensured business continuity and flexibility for employees.
RingCentral Contact Center helped Peninsula, an HR support company, improve workflows and deliver better service. Peninsula used RingCentral's analytics to track call patterns and optimize staffing f...or 24/7 support. The company gave every client- and prospect-facing employee a Contact Center license. Integrating RingCentral with Salesforce made sales calls easier and improved business intelligence. Peninsula uncovered new selling opportunities and improved customer service with actionable data insights.
RingEX helped Intescia move to a modern cloud phone system. The company needed better tools for remote and hybrid work. RingEX unified their communications and made it easy to switch between phone an...d video calls. Staff now enjoy reliable calls and a simple interface. Integration with Salesforce lets sales teams track calls and work faster. Intescia saw smoother collaboration and better customer experiences.
RingEX helped Idex move its phone system to the cloud. Idex needed a flexible and secure solution to support rapid growth and remote work. With RingEX, Idex managed users easily, improved call handli...ng, and integrated with Google suite for real-time updates. The migration was fast, with the main office live in one month and all branches in four. Idex now offers better customer service and can quickly update call routing for emergencies.
RingCentral API helped 24 Hour Tees automate customer service and business processes. The company used RingCentral to send automated texts, integrate with to-do apps, and answer order status question...s. Automation saved them from hiring about four extra full-time employees. The team communicates easily across countries using RingCentral apps. These tools let 24 Hour Tees scale up and launch a new company without adding more staff.
RingCentral helped ZRG Partners, a global executive search firm, unify its communications. ZRG had many phone systems after growing through acquisitions. This made collaboration and onboarding hard. ...With RingCentral, ZRG now has one cloud platform for calls, texts, video, and team chat. Employees keep their business numbers, making transitions easy. The company can now open new offices anywhere with no communication issues.
RingCentral helped MSX International transform its global communications. MSXI used RingCentral Contact Center, RingEX, and RingCentral Rooms for call centers, telephony, and online meetings. The new... system made it easy to set up call centers fast, improved global collaboration, and enabled four-digit dialing across countries. MSXI can now offer new services and next-generation support to automotive OEMs. The platform supports digital transformation and future AI integration.
RingCentral's cloud communications solution helped Citation Professional Solutions modernize their telecom infrastructure. Citation faced challenges with limited phone system features, lack of mobile... access, and insufficient call recording. By switching to RingCentral, they enabled remote work, improved productivity by 30% using RingCentral Video, and supported over 50,000 clients. The company now provides more than 300,000 pieces of advice annually and maintains a 92% client retention rate.
RingCentral helped Corporate Payroll Services improve communication and cut costs. The company replaced its old phone system with RingCentral for better reliability and more features. They saved $1,7...00 per month on fax lines. The team now uses one conferencing tool instead of three. Email use for collaboration dropped by about 60%. Employees are more productive with Glip for teamwork.
RingCentral helped New England Biolabs upgrade from an old on-premises phone system to a cloud-based communications platform. The company needed a solution to support office expansion and remote work.... RingCentral enabled seamless global communication and easy call queue management. Integration with their CRM made customer support more personal. During COVID-19, the transition to remote work was smooth and uninterrupted.
RingCentral Engage helped Orange manage customer conversations across Twitter, Facebook, user communities, and forums. Orange needed a tool to handle many channels and ensure consistent service quali...ty. The solution let teams respond to 90% of Tweets in under an hour and reach an 81% satisfaction rate. Orange now handles 90,000 messages each month. Managers use reporting tools to monitor and improve customer service.
RingCentral Engage Digital helped Mendota Insurance improve customer service and gain business intelligence. Mendota faced high call volumes as its agent network and policyholder base grew. The compa...ny added online chat support for agents using Engage Digital. In the first month, 589 support inquiries were resolved by chat, rising to over 1,400 in the second month. The chat feature improved agent satisfaction and helped Mendota gather valuable insights from chat data.
RingCentral helped SCM Insurance Services unify its communications with RingEX and RingCentral Video. SCM replaced legacy phone systems and reduced costs by 50% by removing dormant numbers and contro...lling toll-free and long-distance charges. Field staff can now use local numbers and SMS, improving client service and visibility. The cloud solution lets SCM quickly support disaster regions with local presence. All SMS messages are now recorded, reducing risk and improving claims management.
RingCentral helped Fidelity Resales cut telecom costs by 50%. The company switched from an outdated phone system to RingCentral’s unified cloud communications. They gained features like call logging,... auto call recording, Salesforce integration, and IVR menus. Agents now use SMS texting, which boosted customer response rates by 61%. Video conferencing improved training and internal meetings. Fidelity Resales now has better compliance, easier communication, and lower costs.
RingEX and Workflow Builder helped Scenic Sotheby’s International Realty improve workflows and boost lead generation by 100%. The company used RingEX to combine phone, chat, and video in one place, s...aving agents time. Video conferencing cut travel time and made meetings easier. Workflow Builder let the team automate QR code leads, raising lead conversion to 33% and doubling response rates. The first automation took just five minutes to set up.
RingCentral helped Cresa support a mobile workforce. Cresa needed a cloud-based communications platform to let employees work from anywhere. RingCentral unified calls, meetings, collaboration, and fa...xing in one solution. Advisors can use their smartphones as mobile offices. Integration with Salesforce gives Cresa new business insights. The cloud platform lets Cresa quickly set up new offices and expand globally.
RingCentral app helped RE/MAX Nexus modernize team messaging and collaboration. The company replaced outdated office communication with RingEX, which includes the RingCentral app. Agents use image an...notation to mark up property photos and share them with clients. Weekly meetings now use digital agendas and follow-up tasks in the app. There are no desk phones; agents use the RingCentral app on computers and mobile devices. This change made agents more productive and improved business processes.
RingCentral helped Wagner Realty solve problems with their old phone system. The company needed a better way for agents to make calls and stay connected, even during power outages or when out of the ...office. With RingCentral, agents can use calls, SMS, video meetings, and online faxing from anywhere. The switch was seamless, with all 220 agents and staff moving to the new system in one day. Wagner Realty now has better flexibility, easier administration, and improved client service.
RingCentral helped Extra Space Storage, a large self-storage company, move from old landline phones to a cloud-based system. The company gained better visibility into call data and improved schedulin...g. They added SMS messaging for customers, making communication easier. Extra Space Storage saved 20% on phone service costs. Store managers can now fax online without paper. The IT team saves time with automated phone service setup.
CASE STUDY Association of California Water Agencies
RingCentral helped the Association of California Water Agencies fix their failing phone system. The nonprofit needed a simple, reliable way to stay connected, especially during the COVID-19 lockdown.... With RingCentral, staff could make calls from anywhere and handle admin tasks easily. Even tech-averse employees found the system easy to use. The switch let ACWA keep serving its members and the public without interruption, even when working from home.
CASE STUDY East Texas Council of Governments (ETCOG)
RingCentral helped East Texas Council of Governments (ETCOG) upgrade their old phone system during the COVID-19 crisis. ETCOG needed to handle more calls and support remote work for staff in rural ar...eas. RingCentral enabled fast rollout in 2.5 weeks and let staff answer every call, even in emergencies. ETCOG cut phone costs by 40% and saved thousands of dollars each year. The new system helped them serve vulnerable residents better and even helped save a life.
RingCentral helped Foundation Building Materials, a leading building materials distributor, unify its communications. The company replaced dozens of local telecom contracts and systems with one cloud...-based solution. This made it easier for employees to communicate and respond to customers from anywhere. Phone downtime issues stopped, and the company saved between 15% and 25% on telecom costs. The new system also made it easier to support hundreds of locations and thousands of employees.
RingCentral helped Wells Enterprises, a leading ice cream manufacturer, solve problems with their old phone system. The company needed a better way to connect 4,000 employees across the US. RingCentr...al provided a unified platform for calls, messaging, and video. Wells Enterprises saw immediate cost savings on long-distance calls. The switch made remote work easy during COVID and improved teamwork with video and messaging tools.
RingCentral unified communications helped IPS Packaging & Automation improve customer response and operations. The company faced problems with an old phone system, limited video conferencing, and ine...fficient faxing. RingCentral provided a cloud-based platform for calls, video meetings, and online faxing from any device. Now, 200 employees can host video calls, and staff can work from anywhere. The solution made remote work easy during the pandemic and improved customer service.
RingCentral Engage Digital helped RingCentral's global support team improve customer service. The team unified all digital channels into one platform. This made it easier to track and respond to cust...omer issues. 15% of support calls moved to chat. Half of those chats were resolved by chatbots. Chatbots also cut account info collection time by 7 minutes. The support team now gives faster, more personal help to customers.
RingCentral helped Resource Software International (RSI) improve staff communication. RSI moved all telephony to RingCentral and saved 35% on monthly telecom costs. The company doubled productivity b...y having voicemails, SMS, faxes, files, and team chats in one place. Staff quickly adopted the unified cloud communications solution. RSI also became a strategic partner, building analytics tools for RingCentral users.
RingCentral Contact Centre helped Littlefish handle a 300% spike in support calls during the COVID lockdowns. The cloud-based solution let all agents work from home and route calls in 6 languages. Li...ttlefish kept a 95% customer satisfaction rate and earned a Net Promoter Score of 78. Reporting and analytics features improved resource management and productivity. The company grew 40% per year while maintaining high service quality.
RingCentral Contact Center helped Cayuse Technologies solve major phone outages and reporting issues. The company needed reliable uptime for its call center services to government agencies and large ...corporations. Their old phone systems caused frequent downtime and poor reporting, risking client relationships. With RingCentral, Cayuse Technologies now enjoys zero phone outages and fast, easy reporting. The cloud solution also kept their call center running smoothly during COVID lockdowns.
RingCentral helped Salary.com replace their old on-premises phone system with a cloud-based solution. The company wanted a phone system that was easy to manage and scalable. With RingCentral, setup w...as quick and simple, even during office expansions. Employees can now use business calls on personal devices and work remotely. The sales team benefits from Salesforce integration and managers use analytics for performance reports. The new system reduced costs and made phone management much easier.
RingCentral unified communications as a service helps Medallia connect employees in offices, at home, and remotely. Medallia needed a single global provider to support its fast growth and global expa...nsion. RingCentral provides a standard set of communications tools and a consistent user experience. Medallia uses features like Global RingEX, Okta integration, and Direct Connect for secure, reliable service. The solution gives Medallia guaranteed bandwidth and service quality.
RingCentral unified communications helped TechnologyOne connect its global offices and support rapid growth. The company faced problems with its old phone system, poor call center integration, and un...reliable video meetings. RingCentral provided a single platform for telephony, call center, video conferencing, and team chat. TechnologyOne now hosts over 4,000 meetings a month with better call quality. The analytics portal gives real-time insights, and Salesforce integration boosts call center efficiency.
RingCentral helped Level 10 fix major phone system problems. Their old PBX system caused downtime and lost voicemails. RingCentral gave them a reliable cloud phone system. Setup was easy with pre-con...figured phones. Remote workers now use the RingCentral app for business calls. Features like electronic faxing and business SMS improved support and sales. Customer support is now more consistent and reliable.
RingCentral unified communications helped Theta Lake, a RegTech startup, connect its growing team across locations. Theta Lake first integrated its compliance app with RingCentral for customers, then... adopted RingCentral internally to unify SMS, chat, video, and audio. This move streamlined communication and supported rapid growth. Employees now work closely together, even when remote. The solution made it easier to scale operations and keep talent engaged.
RingCentral helped Geotab move from traditional phone systems to a cloud communications solution. Geotab needed better call data, advanced routing, and improved employee engagement. With RingCentral,... Geotab saw a 20% improvement in agent utilization and a 30% increase in employee satisfaction. Support teams became more responsive while using fewer resources. Geotab now offers better support to resellers and has stronger data for RFPs.
RingCentral helped the Detroit Lions upgrade their business communications. The team needed a better contact center to serve fans and support remote work. RingCentral unified phone, contact center, v...ideo, and messaging on one platform. 97% of inbound calls were answered in real time. 2,800 outbound calls reached season-ticket holders. All call center agents moved to remote work with no issues. The Lions used RingCentral to run a fully virtual NFL draft.
RingCentral helped Orlando Magic upgrade their call center. The old phone system made remote work and CRM integration hard. With RingCentral, agents now work remotely and see caller profiles in Micro...soft Dynamics. The Google Chrome extension saves each agent one to two hours daily. With 40 agents, the team saves 40 to 80 hours every day. The new system improved workflows and customer service for fans.
RingCentral helped Northbrook Public Library upgrade its old phone system. The library needed a modern solution to support 33,000 residents and 120 staff. RingCentral's cloud-based platform replaced ...their aging PBX, making communication easier and more reliable. Staff can now track calls, manage registrations, and work from home. The library also uses RingCentral for virtual meetings and webinars. This change improved productivity and made remote work possible during the pandemic.
RingCentral helped San Antonio Zoo connect its mobile staff with cloud-based UCaaS solutions. The zoo faced problems with old phone lines, billing issues, and limited free conferencing tools. RingCen...tral Phone and RingEX let staff take calls on the go and improved collaboration. The IT team saved time with preconfigured phones and a single bill. The zoo now enjoys secure, easy meetings and a more professional image.
RingCentral unified cloud solution helped Trojan Battery fix call center problems. Their old phone system failed during hurricanes, causing lost orders. With RingCentral, agents can work from anywher...e and calls are easy to reroute. The company moved all 17 locations to RingCentral in one day. Employees now connect with coworkers and customers from any device. HR can hire talent from anywhere. Productivity and efficiency improved.
RingCentral Contact Center helped ClearCaptions grow its call center from 8 to over 50 agents. The company now handles 18,000 inbound and 17,000 outbound calls each month. RingCentral's cloud-based p...latform made it easy to switch to remote work in 48 hours. Advanced reporting and integrations improved agent productivity and customer service. ClearCaptions uses RingCentral to deliver better support for hearing-impaired customers.
RingCentral helped World Vision move from old PBX systems to a cloud-based solution. The switch cut costs and made communication easier for staff in many countries. World Vision avoided over a millio...n dollars in capital expenses and saved $350,000 on video equipment. The new system removed the need for a full-time PBX expert and cut $7,500 in monthly conferencing fees. Staff now use one app for calls, meetings, and messages, making work faster and simpler.
RingCentral helped Euralis modernize its communications and improve customer and member experience. Euralis needed to unify its phone systems and support new work styles across 200 sites. The company... chose RingEX for its easy use and strong integration with Google Workspace. During the Covid-19 crisis, RingCentral enabled remote work and kept all calls answered. The solution gave Euralis more flexibility and better service for customers and staff.
Engage Digital helped Ooredoo Myanmar improve digital customer service. Before, they could not track or answer Facebook comments. With Engage Digital, they unified all channels and managed more inter...actions. They added live chat for real-time help. During the 2020 lockdown, over half of agents worked remotely. Digital channels reduced wait times and made service faster. Ooredoo plans to add more channels and automation.
Chicago Cubs Call Up RingCentral as Official Cloud-Based Business Communications Partner
RingCentral has been named the official cloud-based business communications partner for the Chicago Cubs. This partnership will enhance fan engagement and employee collaboration using RingCentral's A...I-powered platform. The Cubs will leverage RingEXR for internal collaboration and RingCXR and RingSenseR for AI-driven customer service insights, integrating seamlessly with Microsoft Teams to improve fan experiences and operational efficiency.
