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Compare Phoneburner vs RingCentral Contact Center

Comparison Summary

For Phoneburner vs RingCentral Contact Center comparison, Our AI algorithm looked at 4194 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Phoneburner and RingCentral Contact Center to solve their respective business needs.

logo Phoneburner

Focus area

  • sales call management
  • Communication Management with E-Mail and Phone Calls

Phoneburner is better than RingCentral Contact Center for

logo RingCentral Contact Center

Focus area

  • sales call management
  • Collaboration with Offline, Video and Phone Calls

RingCentral Contact Center is better than Phoneburner for

About

Power Dialer Lead Engagement Software Solution

ringcentral | Contact Center Cloud Solutions and Call Center Software

Age

2008

2003

Financials

Private

IPO

Business Need

Total Processes
(we found evidences for)

51

39

Total Goals
(we found evidences for)

8

5

Top Processes

Evidences indicate better relative satisfaction


sales call management


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up

engaging with scheduling & cadence





contact list management


social media management

social media analytics


helpdesk management



workflow management


pipeline management


sales document management

contract management

proposal & quote management


generation of new leads


content management


training & onboarding





business development


follower management


account management


lifetime value management


performance management


conversion management





calendar management


campaign management

campaign monitoring


sales incentive management


customer feedback management

measuring customer satisfaction



relationship management


products & pricelist management


conference call management


competitive intelligence



customise loyalty program


loyalty management

customise loyalty program


lead qualification: demographic


lead qualification

lead qualification: demographic


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Grow market share

  • Improve ROI

  • Improve digital and social presence

  • Build brand awareness

  • Improve internal communications

  • See 5 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve stakeholder relations

  • Manage risk

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • offline

  • mobile

  • events

  • trade shows

  • e-mail

  • mobile app

  • video

  • text SMS

  • chat

  • website

  • on premises

  • omnichannel

  • See 10 more
  • phone calls

  • offline

  • mobile

  • events

  • trade shows

  • e-mail

  • mobile app

  • video

  • text SMS

  • chat

  • website

  • on premises

  • omnichannel

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Business Setting