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Compare Phoneburner vs RingCentral Contact Center

Failure Risk Guidance Security Report ?

Failure Risk for Phoneburner medium Failure Risk for RingCentral Contact Center low
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Comparison Summary

This comparison report of Phoneburner vs. RingCentral Contact Center is based on a specific set of business needs and context. The comparison uses 4698 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Phoneburner and RingCentral Contact Center

Phoneburner, RingCentral Contact Center, DialedIn by ChaseData, Voiptime Cloud, etc., belong to a category of solutions that help Auto Dialer. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Phoneburner covers Communication Management with E-Mail, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Lead Routing with Phone Calls, etc.

RingCentral Contact Center focuses on Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.

"Our inside sales team has been using PhoneBurner for years, and the results have been fantastic. It’s given my part-time reps the ability to cover a full-time volume. 300 calls a day per rep is a breeze. " - KEVIN BIAGI

"Between RingCentral’s invaluable features like the callback option, and the outstanding custom-recorded messages we receive from Snap Recordings, I can finally say that Eye Associates of Tallahassee has a phone solution that’s an asset to our busine...ss rather than a liability. " - Vicky O’Sullivan

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Phoneburner

Focus area

Phoneburner is better than RingCentral Contact Center for

Software Failure Risk

  • medium

logo RingCentral Contact Center

Focus area

RingCentral Contact Center is better than Phoneburner for

Software Failure Risk

  • low

About

Power Dialer Lead Engagement Software Solution

Digital Customer Engagement Software for Greater Customer Experience

Age

2008

2003

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

52

46

Total Goals
(we found evidences for)

8

8

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (108)

Read Reviews (257)

call recording

Read Reviews (64)

Read Reviews (220)

call analytics

Read Reviews (9)

Read Reviews (13)

communication management

Read Reviews (86)

Read Reviews (90)

sending & publishing communications

Read Reviews (59)

Read Reviews (31)

tracking & monitoring communications

Read Reviews (25)

Read Reviews (55)

engagement management

Read Reviews (73)

Read Reviews (8)

engaging and following up

Read Reviews (67)

Read Reviews (6)

engaging with scheduling & cadence

Read Reviews (5)

Read Reviews (0)

lead routing

Read Reviews (59)

Read Reviews (1)

lead analytics

Read Reviews (39)

Read Reviews (0)

telemarketing

Read Reviews (39)

Read Reviews (6)

contact list management

Read Reviews (26)

Read Reviews (27)

social media management

Read Reviews (25)

Read Reviews (20)

social media analytics

Read Reviews (25)

Read Reviews (20)

workflow management

Read Reviews (22)

Read Reviews (25)

pipeline management

Read Reviews (19)

Read Reviews (0)

sales document management

Read Reviews (10)

Read Reviews (8)

contract management

Read Reviews (9)

Read Reviews (6)

generation of new leads

Read Reviews (9)

Read Reviews (2)

content management

Read Reviews (8)

Read Reviews (5)

content sharing

Read Reviews (6)

Read Reviews (5)

training & onboarding

Read Reviews (8)

Read Reviews (9)

business development

Read Reviews (4)

Read Reviews (0)

follower management

Read Reviews (3)

Read Reviews (0)

conversion management

Read Reviews (3)

Read Reviews (0)

account management

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (1)

performance management

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (1)

Read Reviews (3)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (2)

conference call management

Read Reviews (0)

Read Reviews (125)

competitive intelligence

Read Reviews (0)

Read Reviews (5)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Improve digital and social presence

  • Enhance customer relationships

  • Grow market share

  • Improve ROI

  • Build brand awareness

  • Improve internal communications

  • See 5 more

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Manage risk

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • mobile

  • events

  • trade shows

  • video

  • e-mail

  • mobile app

  • text SMS

  • on premises

  • chat

  • website

  • omnichannel

  • point of sale

  • See 11 more

  • phone calls

  • offline

  • mobile

  • events

  • trade shows

  • video

  • e-mail

  • mobile app

  • text SMS

  • on premises

  • chat

  • website

  • omnichannel

  • point of sale

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting