8x8 Cloud Contact Center Overview
8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.
Use Cases
Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.
Business Priorities
Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.
8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.
8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I was solving helpdesk tickets as a level 1 technician, in a call center...." Peer review by Industry Analyst / Tech Writer in Hospital & Health Care
Peer review evidence (same sources as the product rating summary)
"...We setup fax, recording and conference call capability for all six lines but found that only two people really needed or utilized the services...." Peer review
"...The ability to record phone calls for training with one click of a button with 8x8 has been essential to our growth as a sales team...." Peer review by Bill F., Computer Software
"...I enjoy and praise having video conference offering for my package...." Peer review by User in Management Consulting, Management Consulting
8x8 Cloud Contact Center, Daily.co, 8x8 X Series, RingCentral Contact Center, Branded Bridge Line, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 8x8 Cloud Contact Center
Top Industries
- Computer Software
- Education
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
8x8 Cloud Contact Center Customer wins, Customer success stories, Case studies
What makes 8x8 Cloud Contact Center ideal for Conference Call Management?
How can 8x8 Cloud Contact Center optimize your Call Recording Workflow?
How does 8x8 Cloud Contact Center facilitate Collaboration?
What makes 8x8 Cloud Contact Center ideal for Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
PrimeSource and Dimora Brands
8x8 Reports Nearly 3x Customer Growth in Workforce Management as ...
Peers used 8x8 Cloud Contact Center for conference call management and call recording
8x8 Cloud Contact Center Competitors
8x8 Cloud Contact Center Features
- Low
- Medium
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
8x8 Cloud Contact Center Integrations
8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for 8x8 Cloud Contact Center
Overall Risk Meter
Top Failure Risks for 8x8 Cloud Contact Center
8x8, Inc. News
8X8 pushes CPaaS to help APAC retailers unify customer messaging channels
8X8 enhances its CPaaS solution to integrate customer messaging for APAC retailers across apps like LINE, Zalo, and WhatsApp. This integration aims to streamline communication channels, reduce sales losses, and improve customer engagement by tailoring messaging to regional preferences.
Krisp Joins 8x8 Technology Partner Ecosystem to Deliver Clearer Voice Experiences
8x8 has integrated Krisp's voice AI technology into its Platform for CX, enhancing voice clarity and multilingual communication for 8x8 Contact Center and 8x8 Work users. This integration aims to reduce communication barriers and improve customer interactions by offering noise cancellation, voice isolation, and accent conversion features.
8x8 AI Adoption More Than Doubles as Usage-Based Revenue Hits Record Q1 FY27 High
8x8 reported record Q1 FY27 revenue, driven by a 121% increase in AI solution adoption. Usage-based revenue now constitutes 26% of service revenue. 8x8 AI Studio and Intelligent Customer Assistant saw significant growth, with over 200 organizations building AI agents. New product updates, including 8x8 Pulse and AI Routing, enhance AI and automation capabilities across the organization.
8x8 Appoints Colleen Martin-Garcia As Chief Accounting Officer and ...
8x8 has appointed Colleen Martin-Garcia as Senior Vice President and Chief Accounting Officer. She will oversee global accounting operations and report to CFO Kevin Kraus. Martin-Garcia brings over 20 years of experience and previously held leadership roles at CareDx, Carbon, Inc., Polycom, and Plantronics.
8x8, Inc. Profile
Company Name
Company Website
https://cpaas.8x8.com/en/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO
