8x8 Cloud Contact Center Overview

8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.

Use Cases

Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.

Other use cases:

  • Helpdesk Management
  • Payment Management
  • Proposal & Quote Management
  • Contract Management
  • Engaging And Following Up
  • Training & Onboarding
  • Advertisement
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Business Priorities

Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.

Other priorities:

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8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.

8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...When no one is available to answer in the center, the call is seamlessly, automatically transferred to the volunteer on call...." Peer review by Clint A., Religious Institutions

Peer review evidence (same sources as the product rating summary)

"...Secure faxing Advance techinolgy to provide quality services for conference calls and webinars Great service array for the modern and small private practice...." Peer review by User in Management Consulting, Management Consulting
"...The ability to record phone calls for training with one click of a button with 8x8 has been essential to our growth as a sales team...." Peer review by Bill F., Computer Software
"...I enjoy and praise having video conference offering for my package...." Peer review by User in Management Consulting, Management Consulting

8x8 Cloud Contact Center, Daily.co, 8x8 X Series, RingCentral Contact Center, Branded Bridge Line, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 8x8 Cloud Contact Center

Top Industries

  • Computer Software
  • Education
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

8x8 Cloud Contact Center Customer wins, Customer success stories, Case studies

What benefits does 8x8 Cloud Contact Center offer for Conference Call Management?

What solutions does 8x8 Cloud Contact Center provide for Call Recording?

How can 8x8 Cloud Contact Center enhance your Collaboration process?

How does 8x8 Cloud Contact Center address your Helpdesk Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

universities - Education - Very Large

8x8 sees 80, 000 Clearing calls at stake

8x8 supports universities during the critical Clearing period by providing a communication platform that significantly reduces call wait times. Universities using 8x8's platform experienced wait time...s of less than eight seconds, enhancing the student experience and minimizing financial losses from missed calls.

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PrimeSource and Dimora Brands

8x8 Reports Nearly 3x Customer Growth in Workforce Management as ...

8x8 reports nearly 3x growth in its workforce management customer base, driven by organizations adopting its integrated Workforce Engagement Management strategy. PrimeSource and Dimora Brands have im...plemented 8x8's Workforce Management, enhancing scheduling and reducing call abandonment. 8x8 also launched Quality Management with AI-powered automatic evaluations, improving efficiency and providing comprehensive insights for contact centers.

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PrimeSource Building Products - Building Products - Large

How 8x8 used AI to scale authentic customer stories and cut acquisition ...

Irving, USA

8x8 utilized AI to enhance customer storytelling, significantly reducing acquisition costs by over 50% and increasing pipeline progression and win rates. The campaign, 'Power of You,' highlighted rea...l customer stories, like that of Genelle Lyn Chamberlain from PrimeSource Building Products, showcasing the human impact of AI in marketing.

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Ty - Manufacturing - Medium

Westmont, USA

Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost sales. Ty saved about $75,000 per year after moving to 8x8. Customer service s...atisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.

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San Diego Zoo Wildlife Alliance - Non Profit Organization Management - Medium

San Diego, USA

San Diego Zoo Wildlife Alliance upgraded its call center with 8x8 Work and 8x8 Contact Center. The team replaced an outdated PBX system and finished migration in under 45 days. They saw a 69% drop in... average speed of answer and a 50% improvement in SLA response time. The new system helped them answer 11,000 more calls in three months. Better data and visibility led to more revenue and funds for wildlife conservation.

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Southampton Football Club - Entertainment - Medium

Southampton, UK

Southampton Football Club upgraded to 8x8 Work and 8x8 Contact Center to replace its old phone system. The club saved 8 hours per week for IT and reduced platform change times from hours to minutes. ...Migration took just 6-8 weeks. Staff now manage communications easily, improving both internal efficiency and fan engagement. Fans get faster, clearer service, especially on match days.

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lightning

Peers used 8x8 Cloud Contact Center for conference call management and call recording

8x8 Cloud Contact Center Competitors

8x8 Cloud Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

2.63/5 ★

Read Reviews (13)
Custom Reports

2.09/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
Analytics

2.63/5 ★

Read Reviews (13)
Custom Reports

2.09/5 ★

Read Reviews (22)

8x8 Cloud Contact Center Integrations

8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.47/5 ★

Read Reviews (27)
Data Import

4.02/5 ★

Read Reviews (41)

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pipedrive

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for 8x8 Cloud Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Cloud Contact Center

8x8, Inc. News

Awards

8x8 Named Top CPaaS Provider by Metrigy

8x8 has been recognized as the 2026 MetriStar Top Provider for CPaaS by Metrigy, highlighting its integrated communications platform. The recognition spans CPaaS, CCaaS, and workforce engagement management, based on a global CX study. 8x8's strengths include CSAT improvement, revenue growth, and platform reliability.

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Awards

8x8 Named 2026 MetriStar Top Provider for CPaaS by Metrigy, Recognised ...

8x8 has been recognized as a 2026 MetriStar Top Provider for CPaaS by Metrigy. The award highlights 8x8's strength in customer satisfaction, revenue growth, and platform reliability. Metrigy noted 8x8's integrated communications portfolio as a key differentiator, offering CPaaS, CCaaS, and UCaaS within a single platform.

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Awards

8X8 wins 2026 Contact Center Technology Award from TMCcustomer for 8x8 Contact ...

8x8 has received the 2026 Contact Center Technology Award from TMCcustomer for its 8x8 Contact Center solution, highlighting its innovation and leadership in the contact center technology space.

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Product

8x8 launches AI-based customer routing tool across organizations

8x8 has launched its AI Routing tool, enhancing customer interaction routing by matching contacts to staff across organizations in real time. The system integrates with 8x8 platforms and third-party bots, automatically updating agent skill profiles. It aims to address gaps in existing routing tools by providing audit trails and confidence scores for routing decisions.

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8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://cpaas.8x8.com/en/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO