8x8 Cloud Contact Center Overview
8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.
Use Cases
Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.
Business Priorities
Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.
8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.
8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Call center help can be a nightmare...." Peer review by Troy W., Computer Software
8x8 Cloud Contact Center, Daily.co, 8x8 X Series, RingCentral Contact Center, Branded Bridge Line, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 8x8 Cloud Contact Center
Top Industries
- Computer Software
- Education
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
8x8 Cloud Contact Center Customer wins, Customer success stories, Case studies
How can 8x8 Cloud Contact Center optimize your Conference Call Management Workflow?
How can 8x8 Cloud Contact Center optimize your Call Recording Workflow?
What makes 8x8 Cloud Contact Center ideal for Collaboration?
How efficiently Does 8x8 Cloud Contact Center manage your Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Increasing Customer Adoption of AI - powered Self - Service Drives Momentum in 8x8 CPaaS APIs
Read more →Chantelle Group - Apparel & Fashion
Read more →Sunrider International - Consumer Goods
Read more →Kingspan Water & Energy - Manufacturing
Read more →Halfords - Retail
Read more →
Peers used 8x8 Cloud Contact Center for conference call management and call recording
8x8 Cloud Contact Center Competitors
8x8 Cloud Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
8x8 Cloud Contact Center Integrations
8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for 8x8 Cloud Contact Center
Overall Risk Meter
Top Failure Risks for 8x8 Cloud Contact Center
8x8, Inc. News
8x8 Integrates Mitel Phones for Seamless VoIP Experience
8x8 has integrated Mitel SIP desk phones, enabling seamless access to its platform without requiring hardware replacements. This integration enhances voice resiliency and user experience through AI innovations, aligning with 8x8's strategy to expand enterprise voice capabilities. It offers cost savings, faster deployments, and robust solutions for hybrid and mission-critical scenarios, benefiting high-compliance industries.
Wavenet and 8x8 Partnership Marks Shift in Telecom Integration - VoIP Review
Wavenet and 8x8 have formed a strategic partnership to integrate 8x8's communication and contact-center solutions into Wavenet's managed services. This collaboration aims to enhance cloud and contact center capabilities, particularly in the UK and European markets. The partnership reflects a trend towards centralized, integrated cloud solutions, addressing the growing demand for UCaaS and CCaaS, and highlighting the importance of managed service providers in delivering sophisticated enterprise solutions.
8x8 Earns Industrywide Recognition for Innovation, Customer Experience, and AI Leadership
8x8 has been recognized with multiple prestigious awards for its innovation, customer experience, and AI leadership. Honors include Best Communications Provider Enterprise from Comms Council UK, recognition in the Gartner Magic Quadrant for UCaaS for the 14th consecutive year, and Best CPaaS Platform by CX Today Awards 2025. These accolades highlight 8x8's leadership in AI-powered communications and customer engagement.
8x8 Recognized in 2025 Gartner® Magic Quadrant for UCaaS for Fourteenth Year in Row
8x8 has been recognized in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) for the fourteenth consecutive year. This recognition highlights 8x8's commitment to delivering a comprehensive customer experience platform that integrates contact center, unified communications, and CPaaS solutions. The platform offers AI-driven insights, secure communications, and seamless integration with Microsoft Teams, ensuring high reliability and scalability for businesses.
8x8, Inc. Profile
Company Name
8x8, Inc.
Company Website
https://www.8x8.com/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO
