8x8 Cloud Contact Center Overview
8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.
Use Cases
Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.
Business Priorities
Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.
8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.
8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The ability to record phone calls for training with one click of a button with 8x8 has been essential to our growth as a sales team...." Peer review by Bill F., Computer Software
Peer review evidence (same sources as the product rating summary)
"...Secure faxing Advance techinolgy to provide quality services for conference calls and webinars Great service array for the modern and small private practice...." Peer review by User in Management Consulting, Management Consulting
"...The ability to record phone calls for training with one click of a button with 8x8 has been essential to our growth as a sales team...." Peer review by Bill F., Computer Software
"...I enjoy and praise having video conference offering for my package...." Peer review by User in Management Consulting, Management Consulting
8x8 Cloud Contact Center, Daily.co, 8x8 X Series, RingCentral Contact Center, Branded Bridge Line, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 8x8 Cloud Contact Center
Top Industries
- Computer Software
- Education
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
8x8 Cloud Contact Center Customer wins, Customer success stories, Case studies
How efficiently Does 8x8 Cloud Contact Center manage your Conference Call Management?
Why is 8x8 Cloud Contact Center the best choice for Call Recording?
What makes 8x8 Cloud Contact Center ideal for Collaboration?
How does 8x8 Cloud Contact Center address your Helpdesk Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
PrimeSource and Dimora Brands
8x8 Reports Nearly 3x Customer Growth in Workforce Management as ...
Peers used 8x8 Cloud Contact Center for conference call management and call recording
8x8 Cloud Contact Center Competitors
8x8 Cloud Contact Center Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
8x8 Cloud Contact Center Integrations
8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for 8x8 Cloud Contact Center
Overall Risk Meter
Top Failure Risks for 8x8 Cloud Contact Center
8x8, Inc. News
8x8 debuts AI routing for the entire organization
8x8 introduced AI Routing, a platform-level capability that matches customers to the right expert across the organization. It features automated skill discovery and a routing engine that extends beyond the contact center, emphasizing explainability and continuous learning. This positions 8x8's solution as a shared platform capability, targeting small and medium-sized enterprises.
8x8's AI Gambit: Tearing Down Silos to Find the Right Expert
8x8 has launched AI Routing, a new system designed to enhance customer service by dynamically matching customers with the most qualified expert across the organization. This platform-level service integrates with 8x8's suite of tools, aiming to improve first contact resolution and reduce operational inefficiencies. The system emphasizes transparency and human oversight, addressing traditional AI adoption barriers.
8x8 Introduces AI Routing: Reimagined Intelligent Customer Routing, Built for the Entire Organization
8x8 has launched 8x8 AI Routing, an intelligent routing engine that dynamically connects customers to the best resources across the organization in real-time. This platform-level service integrates with existing infrastructure and adapts as business needs evolve, enhancing customer experience by eliminating delays and optimizing resource allocation.
8x8 launches AI-based customer routing tool across organizations
8x8 has launched its AI Routing tool, enhancing customer interaction routing by matching contacts to staff across organizations in real time. The system integrates with 8x8 platforms and third-party bots, automatically updating agent skill profiles. It aims to address gaps in existing routing tools by providing audit trails and confidence scores for routing decisions.
8x8, Inc. Profile
Company Name
8x8, Inc.
Company Website
https://cpaas.8x8.com/en/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO
