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8x8 Cloud Contact Center: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: 8x8 Cloud Contact Center
Brand: 8x8 Cloud Contact Center
Rating: 3.9 (271 reviews)

3.9 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

8x8 X Series Cloud Contact Center | One Cloud Solution for all Customer Contacts

8x8 Cloud Contact Center Overview

8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.

Use Cases

Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.

Other use cases:

Helpdesk Management
Payment Management
Proposal & Quote Management
Contract Management
Engaging And Following Up
Training & Onboarding
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Business Priorities

Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.

Other priorities:

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8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Cloud Contact Center works with different mediums / channels such as Offline, Phone Calls, Events, etc.

8x8 Cloud Contact Center's features include Recording, and Personalization.

Reviews

"...The ability to record phone calls for training with one click of a button with 8x8 has been essential to our growth as a sales team...." Peer review by Bill F., Computer Software

8x8 Cloud Contact Center, 8x8 X Series, 8x8 Business Phone, RingCentral Contact Center, Callnote, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 8x8 Cloud Contact Center

Top Industries

Computer Software
Education
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on 8x8 Cloud Contact Center Use Cases

What makes 8x8 Cloud Contact Center ideal for Conference Call Management?

How does 8x8 Cloud Contact Center facilitate Call Recording?

How efficiently Does 8x8 Cloud Contact Center manage your Collaboration?

How can 8x8 Cloud Contact Center optimize your Helpdesk Management Workflow?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.