8x8 Cloud Contact Center Overview
8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.
Use Cases
Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.
Business Priorities
Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.
8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.
8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The ability to record phone calls for training with one click of a button with 8x8 has been essential to our growth as a sales team...." Peer review by Bill F., Computer Software
8x8 Cloud Contact Center, Daily.co, 8x8 X Series, RingCentral Contact Center, Branded Bridge Line, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 8x8 Cloud Contact Center
Top Industries
- Computer Software
- Education
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on 8x8 Cloud Contact Center Use Cases
How does 8x8 Cloud Contact Center facilitate Conference Call Management?
How efficiently Does 8x8 Cloud Contact Center manage your Call Recording?
What Are the key features of 8x8 Cloud Contact Center for Collaboration?
What solutions does 8x8 Cloud Contact Center provide for Helpdesk Management?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY Platform Housing Group
CASE STUDY Recommend Group
CASE STUDY Kalix
CASE STUDY Paidy
CASE STUDY ShopBack
CASE STUDY Orbits
Peers used 8x8 Cloud Contact Center for conference call management and call recording
8x8 Cloud Contact Center Competitors
8x8 Cloud Contact Center Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
8x8 Cloud Contact Center Integrations
8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for 8x8 Cloud Contact Center
Overall Risk Meter
Top Failure Risks for 8x8 Cloud Contact Center
8x8, Inc. News
8x8's Commitment to Exceptional CX Drives Industry Recognition - Yahoo Finance
8x8 has received industry recognition for its commitment to delivering exceptional customer experience (CX) through AI-powered contact center and unified communications solutions. Recent awards highlight 8x8s leadership in cloud communications and its ongoing innovation in customer engagement technology.
Creovai Joins 8x8's Elite SoldBy8 Tier, Delivering Measurable Results with RealTime ...
8x8 has elevated Creovai to its elite SoldBy8 tier within the 8x8 Technology Partner Ecosystem. This expanded partnership integrates Creovais real-time agent guidance and conversational intelligence with the 8x8 Contact Center platform. The joint solution aims to accelerate agent onboarding, boost productivity, and enhance customer satisfaction through AI-driven customer experience technology.
8x8 Earns Prestigious SBR International Business Awards Highlighting Leadership in ...
8x8, Inc. received a Silver Stevie Award for Technology Team of the Year and a Bronze Stevie Award for Customer Service Team of the Year at the 21st Annual International Business Awards. The honors recognize 8x8's Professional Services team's customer-centric approach and excellence in cloud communications.
8x8 Strengthens Irish Market Presence with Expanded CCMA Ireland Partnership
8x8, Inc. has expanded its partnership with the Customer Contact Management Association (CCMA) Ireland by becoming a Gold corporate sponsor for 2025. This move highlights 8x8's commitment to the Irish market and supports its strategy to deliver integrated, AI-powered customer experience solutions in the region.
8x8, Inc. Profile
Company Name
8x8, Inc.
Company Website
https://www.8x8.com/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO
