8x8 Cloud Contact Center Overview

8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.

Use Cases

Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.

Other use cases:

  • Helpdesk Management
  • Payment Management
  • Proposal & Quote Management
  • Contract Management
  • Engaging And Following Up
  • Training & Onboarding
  • Advertisement
See all use cases See less use cases

Business Priorities

Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.

Other priorities:

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8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.

8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We setup fax, recording and conference call capability for all six lines but found that only two people really needed or utilized the services...." Peer review

8x8 Cloud Contact Center, Daily.co, 8x8 X Series, RingCentral Contact Center, Branded Bridge Line, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 8x8 Cloud Contact Center

Top Industries

  • Computer Software
  • Education
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

8x8 Cloud Contact Center Customer wins, Customer success stories, Case studies

What Are the key features of 8x8 Cloud Contact Center for Conference Call Management?

What benefits does 8x8 Cloud Contact Center offer for Call Recording?

How can 8x8 Cloud Contact Center optimize your Collaboration Workflow?

How can 8x8 Cloud Contact Center enhance your Helpdesk Management process?

11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Increasing Customer Adoption of AI - powered Self - Service Drives Momentum in 8x8 CPaaS APIs

8x8, Inc. reports increased customer interactions with its CPaaS APIs due to a growing demand for personalized, AI-powered self-service options across messaging, voice, and video channels.

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Chantelle Group - Apparel & Fashion

8x8 Work and 8x8 Engage helped Chantelle Group cut total cost of ownership by 60%. The company saw a 75% gain in IT productivity and achieved 100% system uptime. Chantelle Group replaced its legacy p...hone system with 8x8’s cloud communications, improving audio quality and connectivity. The migration was seamless, with no disruption to retail or customer service operations. Advanced analytics and simplified IT management now support better customer and employee experiences.

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Sunrider International - Consumer Goods

8x8 Contact Center helped Sunrider International cut U.S. communication costs by 80% and international costs by 75%. The company replaced its expensive, inflexible Cisco phone system with 8x8’s unifi...ed cloud solution. Sunrider now enjoys 24/7/365 global support from 10 multilingual teams. Employees can work remotely without VPNs, improving flexibility. 8x8’s analytics support better staffing and customer service.

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Kingspan Water & Energy - Manufacturing

8x8 Engage helped Kingspan Water & Energy save £70k a year on infrastructure and cut platform costs by 50%. The company needed to replace outdated, fragmented systems and support remote work across s...ix countries. 8x8 Engage provided a cloud-based platform that unified communications and improved customer service. Kingspan now has better flexibility, lower costs, and a modern solution for its global operations.

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Halfords - Retail

8x8 provided Halfords with a cloud communication platform. Halfords unified 444 stores, 367 garages, and 120 vans on a single system. The new platform replaced an old phone system that was hard to sc...ale and caused customer frustration. Now, customers use one number to reach any department. Teams connect with customers by voice, chat, email, SMS, and social media. Halfords improved customer experience and made operations more efficient.

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Chantelle Group - Retail

8x8 Work and 8x8 Engage helped Chantelle Group cut total cost of ownership by 60%. The company saw a 75% gain in IT productivity and achieved 100% system uptime. Chantelle Group replaced its legacy p...hone system with 8x8’s cloud communications platform. The switch improved audio quality, simplified IT management, and delivered stable connectivity for retail operations across Europe.

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lightning

Peers used 8x8 Cloud Contact Center for conference call management and call recording

8x8 Cloud Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

2.63/5 ★

Read Reviews (13)
Custom Reports

2.09/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
Analytics

2.63/5 ★

Read Reviews (13)
Custom Reports

2.09/5 ★

Read Reviews (22)

8x8 Cloud Contact Center Integrations

8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.47/5 ★

Read Reviews (27)
Data Import

4.02/5 ★

Read Reviews (41)

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pipedrive

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for 8x8 Cloud Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Cloud Contact Center

8x8, Inc. News

Product

8X8 promotes automated SMS to boost appointment attendance - Traders Union

8x8 has introduced an automated SMS solution aimed at reducing missed appointments, thereby enhancing business efficiency. This initiative aligns with broader trends in business communications, focusing on improving operational workflows without adding extra workload. The company also highlights its integration of Mitel phones into a unified CX strategy, emphasizing seamless and secure business processes.

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Product

8x8 Strengthens Customer Data Privacy With New International Cloud Protection Standard

8x8 has implemented the ISO/IEC 27018 standard, enhancing its cloud platform's data privacy and security. This international standard ensures responsible handling of personal data, benefiting customers in regulated industries by reducing compliance risks and improving data transparency. This initiative aligns with 8x8's commitment to privacy by design and strengthens its comprehensive security framework.

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Product

8x8 Integrates Mitel Phones for Seamless VoIP Experience

8x8 has integrated Mitel SIP desk phones, enabling seamless access to its platform without requiring hardware replacements. This integration enhances voice resiliency and user experience through AI innovations, aligning with 8x8's strategy to expand enterprise voice capabilities. It offers cost savings, faster deployments, and robust solutions for hybrid and mission-critical scenarios, benefiting high-compliance industries.

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Partnership

Wavenet and 8x8 Partnership Marks Shift in Telecom Integration - VoIP Review

Wavenet and 8x8 have formed a strategic partnership to integrate 8x8's communication and contact-center solutions into Wavenet's managed services. This collaboration aims to enhance cloud and contact center capabilities, particularly in the UK and European markets. The partnership reflects a trend towards centralized, integrated cloud solutions, addressing the growing demand for UCaaS and CCaaS, and highlighting the importance of managed service providers in delivering sophisticated enterprise solutions.

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8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://www.8x8.com/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

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Financials

IPO