8x8 Cloud Contact Center Overview
8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.
Use Cases
Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.
Business Priorities
Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.
8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.
8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I was solving helpdesk tickets as a level 1 technician, in a call center...." Peer review by Industry Analyst / Tech Writer in Hospital & Health Care
8x8 Cloud Contact Center, 8x8 X Series, 8x8 Business Phone, RingCentral Contact Center, Callnote, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 8x8 Cloud Contact Center
Top Industries
- Computer Software
- Education
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on 8x8 Cloud Contact Center Use Cases
How does 8x8 Cloud Contact Center facilitate Conference Call Management?
How efficiently Does 8x8 Cloud Contact Center manage your Call Recording?
How efficiently Does 8x8 Cloud Contact Center manage your Collaboration?
How efficiently Does 8x8 Cloud Contact Center manage your Helpdesk Management?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
COMPANY | INDUSTRY | CASE STUDIES |
---|---|---|
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Telecommunications
|
Telecommunications |
CASE STUDY Appian CorporationRead More |
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Insurance
|
Insurance |
CASE STUDY AllstateRead More |
8x8 Cloud Contact Center Competitors
8x8 Cloud Contact Center Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (13) |
Custom Reports | Read Reviews (22) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (13) |
Custom Reports | Read Reviews (22) |
8x8 Cloud Contact Center Integrations
8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for 8x8 Cloud Contact Center
Overall Risk Meter
Top Failure Risks for 8x8 Cloud Contact Center
8x8, Inc. News
8x8 Named to Newsweek's Excellence 1000 Index - Placera
8x8, Inc. was ranked 728 in Newsweeks 2025 Excellence 1000 Index, recognizing top companies for financial responsibility, stakeholder, and social responsibility ratings.
8x8 Named to Newsweek's Excellence 1000 Index - Yahoo Finance
8x8 has been included in Newsweek's Excellence 1000 Index, recognizing the company's achievements and excellence.
Descope and 8x8 Partner to Boost Security and Efficiency in Customer Experience - Business Wire
Descope and 8x8 have partnered to improve security and efficiency in customer experiences.
8x8, Inc. Feeds
8x8 , Inc . Schedules Third Quarter Fiscal 2025 Earnings Release and Conference Call
8x8, Inc. announced the schedule for its third quarter fiscal 2025 earnings release and conference call.
8x8 Appoints Joel Neeb as Chief Transformation and Business Operations Officer
8x8 has appointed Joel Neeb as the Chief Transformation and Business Operations Officer.
8x8 Reveals New Branding & Reinvigorated CX Focus
8x8 unveils a company rebrand, emphasizing customer experience with enhanced CX offerings and technology integration.
8x8, Inc. Profile
Company Name
8x8, Inc.
Company Website
https://www.8x8.com/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO