Real-World Case Studies and Customer Success Stories with 8x8 Cloud Contact Center

Chantelle Group switched from Fuze to 8x8’s cloud communications platform. The company improved audio quality and connectivity for 250 employees... across Europe. 8x8 Work and 8x8 Engage enabled faster customer service and easier IT management. Chantelle saw a 60% reduction in total cost of ownership and a 75% gain in IT productivity. The system achieved 100% uptime and better data security.
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Halfords used 8x8's cloud communication platform to connect 444 stores, 367 garages, and 120 vans. The old phone system made... it hard for customers to reach the right team and slowed down service. With 8x8, Halfords now has one number for all customer calls and can transfer calls easily. Staff use voice, chat, email, SMS, and social media to help customers. Integration with Salesforce shows customer details instantly. Calls are resolved faster, queues are shorter, and customer satisfaction scores have improved. Profits reached record highs after the switch.
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8x8 Work and 8x8 Engage helped Chantelle Group cut total cost of ownership by 60%. The company saw a 75%... gain in IT productivity and achieved 100% system uptime. Chantelle Group replaced its legacy phone system with 8x8’s cloud communications platform. The switch improved audio quality, simplified IT management, and delivered stable connectivity for retail operations across Europe.
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ShopBack used 8x8 CPaaS to improve customer engagement. They needed secure OTPs, fast campaign notifications, and reliable transactional messages. 8x8... SMS API made setup easy and helped ShopBack meet local rules in each country. Operators and agents could talk to users directly. ShopBack saw up to 5x higher engagement rates during peak campaigns. The solution worked across many markets and helped ShopBack grow.
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Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost... sales. Ty saved about $75,000 per year after moving to 8x8. Customer service satisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.
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8x8 Intelligent Customer Assistant helped Acer automate customer support. Acer saw a 15% increase in bot-to-chat volume after launching SMS... support. The solution went live in just four weeks. Customers now get 24/7 automated help through chat, SMS, and WhatsApp. Agents handle fewer routine requests and focus on complex issues. Acer uses analytics to track and improve service every day.
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8x8 unified communications helped RPM Performance Coatings Group replace aging Nortel PBXs with a global cloud solution. The company needed... a seamless voice network to support international growth. 8x8 provided voice, video, and contact center features from one vendor, running over the open Internet. RPM accelerated time to market and unified all sites on one platform. The IT team reduced workload and improved business continuity.
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Kingspan Water & Energy used 8x8 Engage to replace old, fragmented phone systems. The company saved £70,000 a year and... cut platform costs by 50%. 8x8 Engage helped teams work from anywhere and improved customer service. Kingspan rolled out the solution in six countries in under six months. Advanced analytics gave better insight into calls and customer interactions.
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8x8 Virtual Office helped Scott Bowen, an Allstate agent, switch from traditional landline phones to cloud-based VoIP. The new system... cut costs, adding a third line for the same price as two. Features like eAgent integration, mobile app, and internet fax improved customer service and agent productivity. Automatic call forwarding and call recording made daily operations smoother. Bowen's office now handles calls more professionally and never misses a customer call.
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8x8 Virtual Office helps AssuredPartners London deliver reliable, high-quality communications. The insurance broker reports 99.997% uptime and rarely experiences dropped... calls. Employees work remotely from any device, improving client service. Seamless upgrades and cloud-based features save costs and boost flexibility. The company values 8x8's support and plans to expand with new features like videoconferencing.
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Asia Assistance used 8x8 SMS Engage to improve customer feedback management. The company faced complex requirements across business lines, needing... a cost-effective and efficient solution. 8x8 SMS Engage let teams customize and automate surveys for better customer insights. Integration was seamless, with all survey and communication tools in one platform. The solution met compliance needs for financial and government standards.
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8x8 Virtual Contact Center helped EasyRoommate and Vivastreet improve global customer service. The companies faced poor call quality, limited reporting,... and trouble with local numbers before switching. 8x8 enabled fast integration in 52 days with no service disruption. Calls now route by skill and language, boosting customer experience. Local numbers and cloud-based tools let agents work worldwide, improving call quality and cost efficiency. Reporting now links calls to customer data, helping spot trends and prepare agents.
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Brave used 8x8 Jitsi as a Service to add secure video conferencing to its browser. The team needed a privacy-focused... solution that was quick to implement and easy to manage. By choosing JaaS, Brave avoided building their own infrastructure and saved time and resources. Brave Talk launched quickly and saw strong user growth in its first year. Ongoing updates from 8x8 help Brave keep improving their video conferencing features.
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aCommerce switched from email to 8x8 SMS API to reach more customers in Southeast Asia. The team needed a reliable,... easy-to-integrate SMS solution to improve engagement. 8x8 SMS API was quick to set up and simple to use. aCommerce automated marketing and operational messages, boosting campaign traction and conversion rates. The team saved time and focused more on business planning, thanks to streamlined workflows.
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Coda Payments used 8x8’s SMS API to improve customer engagement and security. They switched from email to SMS to reduce... fraud and boost delivery of voucher codes and receipts. Integration with 8x8 was fast and simple, letting them automate messages in 30 countries. The solution cut support tickets and complaints, and helped scale Codashop to new markets. Coda Payments now delivers one-time passwords daily, increasing trust and satisfaction.
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8x8 SMS helped Paidy send one-time passwords to users instantly. Paidy needed fast and reliable message delivery for user verification.... 8x8 delivered messages within seconds, even during high-volume billing cycles. The support team at 8x8 was responsive and knowledgeable. Paidy chose 8x8 for its speed, reliability, and strong support.
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Kalix used 8x8 Jitsi as a Service to improve its healthcare practice management platform. The team replaced a self-hosted video... solution that required too much maintenance. With 8x8, Kalix integrated secure video calls, analytics, and call recording in just five weeks. The switch saved 30 developer hours and $1,840 per month. Clinicians and patients now enjoy a smoother, more reliable experience.
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CareMonitor used 8x8 CPaaS to improve its telehealth platform. The company integrated SMS and video APIs to deliver critical healthcare... notifications and enable seamless video appointments. During the Covid-19 pandemic, CareMonitor supported over one million patients and now handles thousands of daily interactions. The 8x8 solution saved 30% in development time and reduced DevOps workload. This allowed CareMonitor to focus on new features and innovation.
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8x8 Virtual Office helped RE/MAX Tri County recover from Hurricane Sandy by replacing their damaged NEC phone system with a hosted VoIP solution. The new system... deployed in just three days, connecting 57 agents across office and remote locations. Features like Follow-Me connectivity, mobile app, and internet fax improved agent mobility and document security. Agents now handle calls and faxes from any device, boosting efficiency and client service. 8x8's seamless integration unified communications for this real estate company.
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Platform Housing Group unified its communications after a merger using 8x8 CPaaS. The group replaced over 20 legacy systems, enabling... 900 staff to work remotely and improving customer engagement. Integration with Microsoft Dynamics 365 and secure payment options enhanced service. Augmented video triage calls let engineers solve 39% of issues remotely. The group saved £50,000 per year on hardware and reduced phone bills to nearly zero.
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Orbits used 8x8 Jitsi as a Service to improve video conferencing for virtual events. Their old in-house platform was hard... to scale and not mobile-friendly. With 8x8, Orbits quickly deployed a reliable, cloud-based solution. The new system lets them scale up for big events and scale down after, saving costs. Orbits now offers immersive virtual venues and offices with better performance and flexibility.
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Southampton Football Club upgraded to 8x8 Work and 8x8 Contact Center to replace its old phone system. The club saved... 8 hours per week for IT and reduced platform change times from hours to minutes. Migration took just 6-8 weeks. Staff now manage communications easily, improving both internal efficiency and fan engagement. Fans get faster, clearer service, especially on match days.
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8x8 SMS API helped Recommend Group triple their message click-through rates. The company switched from email to SMS for time-sensitive... updates, improving job completion rates. 8x8 Connect enabled targeted SMS marketing and provided analytics for monitoring deliverability. Integration with WhatsApp API further improved customer engagement. Local support and responsive technical help were key benefits for Recommend Group.
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San Diego Zoo Wildlife Alliance upgraded its call center with 8x8 Work and 8x8 Contact Center. The team replaced an... outdated PBX system and finished migration in under 45 days. They saw a 69% drop in average speed of answer and a 50% improvement in SLA response time. The new system helped them answer 11,000 more calls in three months. Better data and visibility led to more revenue and funds for wildlife conservation.
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8x8 Work and 8x8 Engage helped Chantelle Group cut total cost of ownership by 60%. The company saw a 75%... gain in IT productivity and achieved 100% system uptime. Chantelle Group replaced its legacy phone system with 8x8’s cloud communications, improving audio quality and connectivity. The migration was seamless, with no disruption to retail or customer service operations. Advanced analytics and simplified IT management now support better customer and employee experiences.
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8x8 helped Sunrider International cut its U. S. communications costs by 80% and international costs by 75%. The company replaced...a complex, expensive on-premises phone system with 8x8’s unified cloud solution. Employees now work remotely without VPNs and enjoy 24/7 multilingual support. Sunrider uses 8x8 Contact Center to track customer interactions and improve service. The switch freed up funds for other business needs and improved operational flexibility.
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8x8 Contact Center helped AcmeJets set up an online chat channel for website support. The admin used 8x8 Configuration Manager... to create chat forms and scripts. Agents learned to handle multiple chats at once, improving efficiency during peak hours. The solution collects customer info before connecting to agents. This lets agents serve customers faster and better.
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