8x8 Cloud Contact Center vs RingCentral Contact Center: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for 8x8 Cloud Contact Center low Failure Risk for RingCentral Contact Center low

Know More

Comparison Summary

This comparison report of 8x8 Cloud Contact Center vs. RingCentral Contact Center is based on a specific set of business needs and context. The comparison uses 3314 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 Cloud Contact Center and RingCentral Contact Center

8x8 Cloud Contact Center belong to a category of solutions that help Contact Center Software, whereas RingCentral Contact Center belong to a category of solutions that help Auto Dialer. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

8x8 Cloud Contact Center covers Conference Call Management with Offline, Sales Call Management with Phone Calls, Collaboration with Offline, Helpdesk Management with Phone Calls, etc.

RingCentral Contact Center focuses on Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

8x8 Cloud Contact Center

Focus area

8x8 Cloud Contact Center is better than RingCentral Contact Center for

conference call management

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

RingCentral Contact Center

Focus area

RingCentral Contact Center is better than 8x8 Cloud Contact Center for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

8x8 Cloud Contact Center

3.9

RingCentral Contact Center

4.2

About

8x8 X Series Cloud Contact Center | One Cloud Solution for all Customer Contacts

Digital Customer Engagement Software for Greater Customer Experience

Age

2003

Financials

IPO

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

conference call management

Read Reviews (26)

Read Reviews (125)

sales call management

call recording

collaboration

helpdesk management

Read Reviews (6)

Read Reviews (132)

sales document management

Read Reviews (3)

Read Reviews (8)

proposal & quote management

contract management

payment management

Read Reviews (3)

Read Reviews (0)

engagement management

Read Reviews (1)

Read Reviews (8)

engaging and following up

Read Reviews (1)

Read Reviews (6)

training & onboarding

Read Reviews (1)

Read Reviews (9)

customer feedback management

Read Reviews (0)

Read Reviews (3)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (55)

sending & publishing communications

Read Reviews (0)

Read Reviews (31)

communication management

Read Reviews (0)

Read Reviews (90)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (55)

sending & publishing communications

Read Reviews (0)

Read Reviews (31)

contact list management

Read Reviews (0)

Read Reviews (27)

workflow management

coaching

telemarketing

content management

Read Reviews (0)

Read Reviews (5)

competitive intelligence

Read Reviews (0)

Read Reviews (5)

generation of new leads

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

Improve ROI

Improve internal communications
Enhance customer relationships
Acquire customers
Improve efficiency
Manage risk
Increase sales & revenue
Improve stakeholder relations
Improve ROI
See 5 more

Top Channels

Channels Used

phone calls
offline
mobile
events
trade shows
video
e-mail
mobile app
text SMS
on premises
chat
website
omnichannel
point of sale
See 11 more

phone calls
offline
mobile
events
trade shows
video
e-mail
mobile app
text SMS
on premises
chat
website
omnichannel
point of sale
See 11 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

8x8 Cloud Contact Center vs RingCentral Contact Center: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of 8x8 Cloud Contact Center vs. RingCentral Contact Center is based on a specific set of business needs and context. The comparison uses 3314 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 Cloud Contact Center and RingCentral Contact Center

8x8 Cloud Contact Center covers Conference Call Management with Offline, Sales Call Management with Phone Calls, Collaboration with Offline, Helpdesk Management with Phone Calls, etc.

RingCentral Contact Center focuses on Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

8x8 Cloud Contact Center

Focus area

8x8 Cloud Contact Center is better than RingCentral Contact Center for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

RingCentral Contact Center

Focus area

RingCentral Contact Center is better than 8x8 Cloud Contact Center for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for 8x8 Cloud Contact Center

Get a personalised risk report for RingCentral Contact Center

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.