8x8 Cloud Contact Center Overview
8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.
Use Cases
Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.
Business Priorities
Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.
8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.
8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Call center help can be a nightmare...." Peer review by Troy W., Computer Software
Peer review evidence (same sources as the product rating summary)
"...Secure faxing Advance techinolgy to provide quality services for conference calls and webinars Great service array for the modern and small private practice...." Peer review by User in Management Consulting, Management Consulting
"...The ability to record phone calls for training with one click of a button with 8x8 has been essential to our growth as a sales team...." Peer review by Bill F., Computer Software
"...A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. ..." Contact Center
8x8 Cloud Contact Center, Daily.co, RingCentral Contact Center, Branded Bridge Line, Zultys, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 8x8 Cloud Contact Center
Top Industries
- Computer Software
- Education
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
8x8 Cloud Contact Center Customer wins, Customer success stories, Case studies
How does 8x8 Cloud Contact Center address your Conference Call Management Challenges?
How efficiently Does 8x8 Cloud Contact Center manage your Call Recording?
How can 8x8 Cloud Contact Center optimize your Collaboration Workflow?
How does 8x8 Cloud Contact Center facilitate Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Motus Commercials - Truck Dealership - Medium
8X8 sees abandoned calls drop to 1 in 20 after UK truck dealer sites shift to single platform
Motus Commercials - Automotive - Large
Motus Commercials moves to 8X8 platform driving faster call response - Traders Union
Doors Plus - Retail - Medium
Doors Plus Consolidates Contact Centre and Store Operations on 8x8 Platform, Slashes Communications Costs by 50% - Yahoo Finance
Peers used 8x8 Cloud Contact Center for conference call management and call recording
8x8 Cloud Contact Center Competitors
8x8 Cloud Contact Center Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
8x8 Cloud Contact Center Integrations
8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for 8x8 Cloud Contact Center
Overall Risk Meter
Top Failure Risks for 8x8 Cloud Contact Center
8x8, Inc. News
8x8, Inc. Schedules Second Quarter Fiscal 2027 Earnings Release - GuruFocus
8x8, Inc. has scheduled the release of its second quarter fiscal 2027 financial results for November 4, 2026, followed by a conference call to discuss the results.
8x8 promotes EMEA head to new role as chief strategy officer - Telecompaper
8x8 has promoted Jamie Snaddon to the role of Chief Strategy Officer, reporting to CEO Samuel Wilson. Nerea Gandarias will take over as Managing Director for the EMEA region.
8x8 names new strategy chief, EMEA managing director - Investing.com
8x8 has appointed Jamie Snaddon as Senior Vice President and Chief Strategy Officer and Nerea Gandarias as Managing Director for EMEA. Snaddon will focus on strategy evaluation and growth opportunities, while Gandarias brings extensive marketing and leadership experience to her new role.
8x8 Names Jamie Snaddon Chief Strategy Officer - StreetInsider
8x8 has appointed Jamie Snaddon as Chief Strategy Officer and Nerea Gandarias as Managing Director for EMEA. Snaddon will focus on advancing 8x8's strategic plans and growth opportunities, while Gandarias will leverage her experience to continue expanding 8x8's presence in EMEA. These leadership changes aim to enhance strategic execution and value creation.
8x8, Inc. Profile
Company Name
Company Website
https://cpaas.8x8.com/en/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO
