8x8 X Series Overview
8x8 offers a comprehensive communications platform for contact centers, voice, video, chat, and APIs. Productivity, agility, and responsiveness are enhanced through their integrated solutions.
This is a summary of the comprehensive capabilities and benefits of 8x8 X Series based on over 466 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Do you need to check if 8x8 X Series is right for your needs? Our Cuspera AI engine can evaluate how 8x8 X Series fits your specific business needs, industry, and context. Get your personalized assessment report today.
8x8 X Series supports business activities such as:
- Collaboration
- Call Recording
- Conference Call Management
- Helpdesk Management
- Contact List Management
8x8 X Series can help you with many business goals, such as Improve Internal Communications, Improve ROI, and Acquire Customers. It can help manage these activities if you use Video Offline Phone Calls etc. for these needs. As a solution, 8x8 X Series's capabilities include Recording, Personalization, and Voice Transcription.
8x8 X Series Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Facilitates Smooth Communications 8x8 Call Center empowers enterprises to achieve effective, smooth, and seamless communications across multiple levels...." Peer review from Featured Customers
8x8 X Series Reviews
11 buyers and buying teams have used Cuspera to assess how well 8x8 X Series solved their business needs. Cuspera uses 466 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Business Priorities
Improve Internal Communications and Improve ROI are the most popular business priorities peers achieved using 8x8 X Series.
Use Cases
Peers recommend Collaboration , Call Recording , Conference Call Management , as the business use cases that they have been most satisfied while using 8x8 X Series.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration with Video, Offline, Phone Calls and Mobile |
4.98/5 ★ |
"...The 8x8 X Series is a cloud-based communications platform that offers different service tiers for providing calls, conferencing, collaboration, and a call center...." Best phone service for business in 2019 - TechRadar |
| Call Recording with Video, Offline, Mobile, Phone Calls, Events and Trade Shows |
4.96/5 ★ |
"...The cheapest tier, X Series X2, costs $25 per user per month and offers unlimited calling to fourteen countries, mobile apps, team messaging, HD video conferencing with screen sharing, call recording, transcripted voicemails, analytics, Single Sign..." Celebrate like an Italian with Lidia Bastianich - Toledo Blade plus 3 more |
| Conference Call Management with Offline, Video, Phone Calls, Events, Trade Shows and Mobile |
4.94/5 ★ |
"...We can easily have audio calls, conference calls and video calls however people need to connect...." Peer review by Wes Henderson, Operations Director, ARRAY Information Technology |
| PEER EXPERIENCES | |
|---|---|
| Collaboration with Video, Offline, Phone Calls and Mobile |
4.98/5 ★ |
"...The 8x8 X Series is a cloud-based communications platform that offers different service tiers for providing calls, conferencing, collaboration, and a call center...." Best phone service for business in 2019 - TechRadar |
|
| Call Recording with Video, Offline, Mobile, Phone Calls, Events and Trade Shows |
4.96/5 ★ |
"...The cheapest tier, X Series X2, costs $25 per user per month and offers unlimited calling to fourteen countries, mobile apps, team messaging, HD video conferencing with screen sharing, call recording, transcripted voicemails, analytics, Single Sign..." Celebrate like an Italian with Lidia Bastianich - Toledo Blade plus 3 more |
|
| Conference Call Management with Offline, Video, Phone Calls, Events, Trade Shows and Mobile |
4.94/5 ★ |
"...We can easily have audio calls, conference calls and video calls however people need to connect...." Peer review by Wes Henderson, Operations Director, ARRAY Information Technology |
|
14+ more Business Use Cases
Our AI advisor, Wyz, harnessed 466 insights from peers and experts to help you assess how these 8x8 X Series use cases fit your business needs.
Popular Business Setting
for 8x8 X Series
Top Industries
- Information Technology and Services
- Events Services
- Oil & Energy
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used 8x8 X Series to Improve internal communications and Improve ROI
8x8 X Series Alternatives
Peer and Expert Opinion on Features
for 8x8 X Series
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (36) |
| Personalization | Read Reviews (11) |
| Voice transcription | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (36) |
| Personalization | Read Reviews (11) |
| Voice transcription | Read Reviews (6) |
IT and Other Capabilities
for 8x8 X Series
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (49) |
| Data Export | Read Reviews (42) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (49) |
| Data Export | Read Reviews (42) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (71) |
| Phone Support | Read Reviews (15) |
| Chat Support | Read Reviews (6) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (71) |
| Phone Support | Read Reviews (15) |
| Chat Support | Read Reviews (6) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (30) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (30) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for 8x8 X Series
Overall Risk Meter
Top Failure Risks for 8x8 X Series
Vendor Profile Details
Company Name
8x8, Inc.
Company Website
https://www.8x8.com/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO
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