8x8 X Series Overview

Here’s the scoop on 8x8 X Series! We've gathered over 466 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Do you need to check if 8x8 X Series is right for your needs? Our Cuspera AI engine can evaluate how 8x8 X Series fits your specific business needs, industry, and context. Get your personalized assessment report today.

8x8 X Series supports business activities such as:

  • Collaboration
  • Call Recording
  • Conference Call Management
  • Helpdesk Management
  • Contact List Management

8x8 X Series can help you with many business goals, such as Improve Internal Communications, Improve ROI, and Acquire Customers. It can help manage these activities if you use Video Offline Phone Calls etc. for these needs. As a solution, 8x8 X Series's capabilities include Recording, Personalization, and Voice Transcription.

8x8 X Series Information Technology and Services Vertical is its biggest customer base.

Reviews

"...8x8 is really the only hosted VoIP provider out there that can integrate a virtual call center into their service...." Peer review by Neal Alberda, Global IT Director, Replicon

8x8 X Series Reviews

11 buyers and buying teams have used Cuspera to assess how well 8x8 X Series solved their business needs. Cuspera uses 466 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Business Priorities

Improve Internal Communications and Improve ROI are the most popular business priorities peers achieved using 8x8 X Series.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

Use Cases

Peers recommend Collaboration , Call Recording , Conference Call Management , as the business use cases that they have been most satisfied while using 8x8 X Series.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collaboration with Video, Offline, Phone Calls and Mobile

4.98/5

Read Reviews (79)

"...With the release of the stand-alone Video Meeting service, 8x8 has expanded its value proposition to include high-impact visual collaboration...."
Call Recording with Video, Offline, Mobile, Phone Calls, Events and Trade Shows

4.96/5

Read Reviews (37)

"...The cheapest tier, X Series X2, costs $25 per user per month and offers unlimited calling to fourteen countries, mobile apps, team messaging, HD video conferencing with screen sharing, call recording, transcripted voicemails, analytics, Single Sign..." Best phone service for business in 2019 - TechRadar
Conference Call Management with Offline, Video, Phone Calls, Events, Trade Shows and Mobile

4.94/5

Read Reviews (29)

"...Its main features include internet fax, SIP trunking, softphone, video conferencing, mobile support, standalone PBX, auto attendant, conference calling, call recording, CTI, and integrated ACD...."
PEER EXPERIENCES
Collaboration with Video, Offline, Phone Calls and Mobile

4.98/5

Read Reviews (79)

"...With the release of the stand-alone Video Meeting service, 8x8 has expanded its value proposition to include high-impact visual collaboration...." Peer review by Ira Weinstein, Founder and Managing Partner, Recon Research
Call Recording with Video, Offline, Mobile, Phone Calls, Events and Trade Shows

4.96/5

Read Reviews (37)

"...The cheapest tier, X Series X2, costs $25 per user per month and offers unlimited calling to fourteen countries, mobile apps, team messaging, HD video conferencing with screen sharing, call recording, transcripted voicemails, analytics, Single Sign..." Best phone service for business in 2019 - TechRadar
Conference Call Management with Offline, Video, Phone Calls, Events, Trade Shows and Mobile

4.94/5

Read Reviews (29)

"...Its main features include internet fax, SIP trunking, softphone, video conferencing, mobile support, standalone PBX, auto attendant, conference calling, call recording, CTI, and integrated ACD...." Peer review from Featured Customers

14+ more Business Use Cases

Our AI advisor, Wyz, harnessed 466 insights from peers and experts to help you assess how these 8x8 X Series use cases fit your business needs.

Popular Business Setting

for 8x8 X Series

Top Industries

  • Information Technology and Services
  • Events Services
  • Oil & Energy

Popular in

  • Small Business
  • Mid Market
  • Enterprise
lightning

Peers used 8x8 X Series to Improve internal communications and Improve ROI

Peer and Expert Opinion on Features

for 8x8 X Series

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.90/5

Read Reviews (36)
Personalization

4.77/5

Read Reviews (11)
Voice transcription

4.55/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Recording

4.90/5

Read Reviews (36)
Personalization

4.77/5

Read Reviews (11)
Voice transcription

4.55/5

Read Reviews (6)

IT and Other Capabilities

for 8x8 X Series

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.88/5

Read Reviews (49)
Data Export

4.83/5

Read Reviews (42)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.88/5

Read Reviews (49)
Data Export

4.83/5

Read Reviews (42)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.91/5

Read Reviews (71)
Phone Support

4.79/5

Read Reviews (15)
Chat Support

4.41/5

Read Reviews (6)
Email Support

2.71/5

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.91/5

Read Reviews (71)
Phone Support

4.79/5

Read Reviews (15)
Chat Support

4.41/5

Read Reviews (6)
Email Support

2.71/5

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.34/5

Read Reviews (9)
Analytics

4.91/5

Read Reviews (30)
Custom Reports

4.44/5

Read Reviews (22)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.34/5

Read Reviews (9)
Analytics

4.91/5

Read Reviews (30)
Custom Reports

4.44/5

Read Reviews (22)

Software Failure Risk Guidance

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for 8x8 X Series

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 X Series

Vendor Profile Details

Company Name

8x8

Company Website

https://www.8x8.com/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Financials

IPO