8x8 Cloud Contact Center: 8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.
Daily.co: Dailyco offers WebRTC Video & Audio APIs for developers to build real-time voice, video, and AI solutions. Industry-leading SLAs, analytics, and APIs have been provided since 2016.
This comparison report of 8x8 Cloud Contact Center vs. Daily.co is based on a specific set of business needs and context. The comparison uses 707 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing 8x8 Cloud Contact Center and Daily.co
8x8 Cloud Contact Center belong to a category of solutions that help Contact Center Software, whereas Daily.co belong to a category of solutions that help Collaboration and Productivity. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
8x8 Cloud Contact Center covers Conference Call Management with Offline, Sales Call Management with Phone Calls, Collaboration with Offline, Helpdesk Management with Phone Calls, etc.
Daily.co focuses on Collaboration with Offline, Conference Call Management with Offline, Helpdesk Management with Video, Sales Call Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
8x8 Cloud Contact Center and Daily.co: Best activities based on customer satisfaction
8x8 Cloud Contact Center in Action: Unique Activities
How can 8x8 Cloud Contact Center optimize your Helpdesk Management Workflow?
"...When no one is available to answer in the center, the call is seamlessly, automatically transferred to the volunteer on call...." Peer review by Clint A., Religious Institutions
Daily.co in Action: Unique Activities
What makes Daily.co ideal for Collaboration?
"...With Daily.co you can embed the video right in your chat; as well as screen shares...." Peer review
What benefits does Daily.co offer for Conference Call Management?
"...Whether you've never hosted a video conference call before or have done hundreds of them and are looking for an alternative to Skype, Zoom and similar, then you should give Daily.co a try...." Peer review by Yann I., Podcasting Consultant, Media Production
What Are the key features of Daily.co for Sales Call Management?
"...Other than HD quality video and audio that they provide, I also can have a quick chat function, screen sharing, and I even can record my video call for future reference...." Peer review by Aliza H, Recruiter
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve ROI
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Enhance customer relationships
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Acquire customers
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| 8x8 Cloud Contact Center | Daily.co | |
|---|---|---|
| Peer score | 3.9 | 4.4 |
| Peer insights | 271 | 436 |
| Top industries |
Computer Software 23.0%
Education 19.0%
Information Technology And Services 15.0%
|
Media Production 46.0%
Internet 19.0%
Retail 17.0%
|
| SMB and Mid-Market | 76.0% | 54.0% |
| Enterprise | 24.0% | 46.0% |
Integrations
Ecosystem partners each product commonly connects with.
8x8 Cloud Contact Center
News
Latest 8x8 Cloud Contact Center news
ScanSource Partner First 2026 opens with 8X8 advancing AI integration across customer platforms
8X8 launched AI integration across its customer experience solutions at ScanSource Partner First 2026. The integration spans Contact Center, UCaaS, and CPaaS, aiming to enhance partner operations and customer engagement. This unified strategy is designed to streamline processes and improve deal closure for partners.