8x8 X Series Cloud Contact Center | One Cloud Solution for all Customer Contacts
Latest Product Updates and Feature Enhancements on 8x8 Cloud Contact Center
Market reaction to 8x8 Inc.'s recent news - Market Sentiment Report & Technical Analysis for ...
Sophos' Counter Threat Unit investigated an intrusion where attackers misused the Velociraptor incident response tool for remote access, potentially leading to ransomware deployment. Sophos provided ...mitigation advice, highlighting the importance of monitoring unauthorized tool use and implementing endpoint detection systems to prevent such threats.
8x8's SMS Expansion in Australia: A Strategic Play for Customer Engagement and Long ...
8x8 has expanded its native SMS support in Australia, integrating SMS with voice and video in a unified platform. This strategic move targets Australia's high mobile usage, enhancing customer engagem...ent and market share. The expansion complies with local regulations and includes fraud detection tools, differentiating 8x8 from competitors like Twilio and Vonage. This positions 8x8 as a secure, scalable solution for industries such as healthcare and finance.
Zoom and 8x8 Announce New Capabilities - No Jitter Roll
8x8 has introduced new AI capabilities for its CX platform, enhancing its Contact Center, Engage, and Work products. These updates include omnichannel support, allowing agents to connect with custome...rs via Viber, SMS, WhatsApp, and more. The platform now integrates with Meltwater for social media monitoring and supports secure payments through virtual agents. AI-enhanced automation features like Intelligent Customer Assistant are also included.
8x8 has launched JourneyIQ, a platform for tracking and optimizing customer journeys across various channels and touchpoints, using AI to identify and address customer friction points in real time.
8x8 Announces 8x8 Aftersale Assist - Directors Club News
8x8, Inc. announced the launch of 8x8 Aftersale Assist, a solution aimed at helping retailers reduce returns, improve customer experiences, and drive revenue growth by integrating various components ...of their CX platform.
Strategic Partnerships and Integrations of 8x8 Cloud Contact Center
8x8 & ULAP partner to boost global CX compliance & reach - IT Brief Australia
8x8 has partnered with ULAP Networks to enhance global customer experience (CX) compliance and connectivity. This strategic collaboration combines 8x8's CX platform with ULAP's cloud infrastructure a...nd compliance expertise, addressing connectivity and regulatory challenges for multinational enterprises. The partnership aims to ensure reliable, high-speed network performance and has already facilitated customer deployments in previously hard-to-reach markets.
8x8 has elevated Creovai to its elite SoldBy8 tier within the 8x8 Technology Partner Ecosystem. This expanded partnership integrates Creovais real-time agent guidance and conversational intelligence ...with the 8x8 Contact Center platform. The joint solution aims to accelerate agent onboarding, boost productivity, and enhance customer satisfaction through AI-driven customer experience technology.
8x8 Strengthens Irish Market Presence with Expanded CCMA Ireland Partnership
8x8, Inc. has expanded its partnership with the Customer Contact Management Association (CCMA) Ireland by becoming a Gold corporate sponsor for 2025. This move highlights 8x8's commitment to the Iris...h market and supports its strategy to deliver integrated, AI-powered customer experience solutions in the region.
CallCabinet Partners with 8x8 to Deliver Integrated Compliance Recording Across the Entire ...
8x8 partners with CallCabinet to integrate compliance call recording across its CX platform, enhancing regulatory compliance and security for organizations using 8x8 and Microsoft Teams solutions.
8x8 reported its Q1 2026 financial results, showing a 2% year-over-year increase in total revenue to $181 million, with service revenue at $176 million. The company achieved its fourth consecutive qu...arter of GAAP operating profit and positive cash flow from operations. 8x8 continues to focus on AI-powered customer experience solutions and has integrated Meltwater social listening into its agent workspace.
8x8, Inc. Schedules Fourth Quarter and Fiscal Year 2025 Earnings Release and Conference Call
8x8, Inc. will release its financial results for the fourth quarter and fiscal year 2025 on May 19, 2025, followed by a conference call to discuss the results.
Awards, Recognitions, and Industry Achievements of 8x8 Cloud Contact Center
8x8's Commitment to Exceptional CX Drives Industry Recognition - Yahoo Finance
8x8 has received industry recognition for its commitment to delivering exceptional customer experience (CX) through AI-powered contact center and unified communications solutions. Recent awards highl...ight 8x8s leadership in cloud communications and its ongoing innovation in customer engagement technology.
8x8 Earns Prestigious SBR International Business Awards Highlighting Leadership in ...
8x8, Inc. received a Silver Stevie Award for Technology Team of the Year and a Bronze Stevie Award for Customer Service Team of the Year at the 21st Annual International Business Awards. The honors r...ecognize 8x8's Professional Services team's customer-centric approach and excellence in cloud communications.
8x8 Named to Newsweek's Excellence 1000 Index - Placera
8x8, Inc. was ranked 728 in Newsweeks 2025 Excellence 1000 Index, recognizing top companies for financial responsibility, stakeholder, and social responsibility ratings.
Customer Success Stories of 8x8 Cloud Contact Center
Increasing Customer Adoption of AI - powered Self - Service Drives Momentum in 8x8 CPaaS APIs
8x8, Inc. reports increased customer interactions with its CPaaS APIs due to a growing demand for personalized, AI-powered self-service options across messaging, voice, and video channels.
