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Latest Product Updates and Feature Enhancements on RingCentral Contact Center
RingCentral Rides on Strong Adoption of AI Receptionist with UK Launch - UC Today
RingCentral has launched its AI Receptionist in the UK, following strong adoption in the US. This AI solution, designed for SMEs, automates call handling, appointment booking, and query resolution, s...upporting English and French. It has achieved rapid growth, with over 3,000 customers by Q2 2025. The technology's success highlights its potential scalability beyond SMEs, addressing universal business communication challenges.
RingCentral Introduces Native AI Workforce Management for RingCX
RingCentral has introduced a native AI Workforce Management solution for RingCX by acquiring CommunityWFM. This solution leverages AI to optimize contact center staffing, improve real-time scheduling... flexibility, and enhance agent empowerment. It uses machine learning to analyze data for precise forecasting and real-time adherence, ensuring efficient operations and improved customer experiences.
One platform, one vendor: How RingCentral creates a unified contact center to connect agents, experts, and customers
RingCentral has developed a unified contact center platform by integrating its UCaaS (RingEX) and CCaaS (RingCX) solutions. This integration streamlines operations, enhances agent efficiency, and imp...roves customer experiences by reducing tool-switching and simplifying escalations. The platform supports seamless collaboration and customer engagement, leveraging AI and automation to optimize service delivery and reduce costs.
RingCentral's AI-Powered AIR Everywhere: A Catalyst for Enterprise Productivity and SaaS Growth
RingCentral's AI-powered AIR Everywhere platform enhances enterprise communication with multilingual AI receptionists, real-time scheduling, and cross-platform integration. It boosts healthcare provi...der revenue by $1.7M and patient intake by 60%. Priced at $59/month, it leads the AI-driven UCaaS market with $50M ARR and a 16.3% CAGR in the cloud contact center sector.
RingCentral adds AI with AIR Everywhere - Yahoo Finance
RingCentral has introduced new AI features for its AI Receptionist (AIR), including appointment booking integration with Google Calendar and Microsoft Outlook, and support for multiple languages. The... new standalone version, RingCentral AI Receptionist Everywhere (AIR Everywhere), extends these capabilities to third-party telephony systems, broadening its user base. This marks RingCentral's entry into agentic AI, competing with similar offerings from Salesforce, Microsoft, and Cisco.
Introducing RingVideo: Our AI-powered video collaboration suite
RingCentral has launched RingVideo, an AI-powered video collaboration suite that integrates meetings, webinars, town halls, and events into a single platform. This suite enhances communication by off...ering features like AI-generated meeting summaries, live transcriptions, and seamless integration with RingEX. It aims to improve efficiency and reduce costs by consolidating various video tools under one vendor, providing scalable and secure collaboration solutions.
RingCentral brings AIR to every business with RingCentral AIR Everywhere: 24/7 AI Receptionist for any phone system
RingCentral has launched RingCentral AIR Everywhere, a standalone AI Receptionist that integrates with any phone system, offering features like 24/7 call handling, appointment scheduling, and multili...ngual support. This expansion allows businesses to use AI-powered call management without needing a full UCaaS bundle, enhancing accessibility and efficiency for diverse industries globally.
RingSense Q2 updates: Smarter filters, sharper coaching, and more control
RingCentral's RingSense Q2 updates enhance user control with features like smarter filters, improved coaching tools, and customizable call summaries. New API expansions and global data residency opti...ons are introduced, supporting Spanish and French languages. These updates aim to streamline operations and enhance user experience.
Manual to modern: Discover where you stand with RingCentral??s AI CX Maturity Assessment
RingCentral introduces an AI CX Maturity Assessment to help organizations evaluate their customer experience capabilities. The assessment identifies five stages of AI maturity, from manual processes ...to advanced AI integration, offering strategic recommendations and benchmarking against industry peers. This tool aims to guide businesses in making informed CX investment decisions and accelerating their transformation journey.
RingCentral Announces General Availability of AI Receptionist (AIR) - Yahoo Finance
RingCentral has launched the general availability of AI Receptionist (AIR), an AI-powered phone agent that uses generative AI to handle customer calls, answer questions, and transfer callers based on... context. Over 2,000 organizations already use AIR. Key features include instant activation, customizable greetings, automated responses, spam call blocking, and intelligent call routing. AIR aims to streamline business communications and enhance customer engagement.
Extend your events, amplify your brand: RingCentral Events Content Hub
RingCentral has introduced the Events Content Hub, a new feature within RingCentral Events. This solution enables organizations to extend the reach of their virtual and hybrid events, amplify brand p...resence, and engage audiences with branded, on-demand event content. The Events Content Hub supports enterprises and small businesses seeking to maximize event ROI and audience engagement through centralized content management.
Fueling CX-Driven ROI: RingCentral RingCX now available in AWS marketplace
RingCentral has made its AI-powered omnichannel contact center solution, RingCX, available on the AWS marketplace. This move enables businesses to deploy RingCX more easily within their existing AWS ...environments, accelerating cloud contact center adoption and enhancing customer experience management across multiple digital channels.
CallRail Announces Integration With RingCentral for Small Businesses - CMS Wire
CallRail has launched a new integration with RingCentral, enabling small businesses to connect CallRails call tracking and analytics platform with RingCentrals cloud communications solution. This int...egration streamlines call data management, enhances customer experience workflows, and supports unified communications for small business users.
RingCentral unveils flexible pay-per-organiser model for events - IT Brief New Zealand
RingCentral has launched a flexible pay-per-organiser pricing model for its Events platform, aiming to enhance affordability and customer value. The company also received the 2025 Global Customer Val...ue Leadership Award from Frost & Sullivan for its performance and innovation in the web events sector.
RingCentral Announces RingCX for Salesforce Service Cloud Voice on Salesforce AppExchange
RingCentral has launched RingCX for Salesforce Service Cloud Voice on Salesforce AppExchange, enabling seamless integration between RingCentrals contact center solution and Salesforces CRM platform t...o enhance customer service operations and agent productivity.
PCI Pal and RingCentral unveil secure payment integration - Investing.com
PCI Pal and RingCentral have launched a secure payment integration to enhance payment security for businesses using RingCentral's communication platform.
RingCentral launches Studio for virtual event enhancement - IT Brief Australia
RingCentral has launched Studio, a tool to enhance virtual events on its RingCentral Events platform, offering professional live streams with AI features for better engagement in Australia and New Ze...aland.
Strategic Partnerships and Integrations of RingCentral Contact Center
RingCentral NiCE partner extension to benefit local partners ARN
RingCentral has extended its partnership with NiCE, enhancing support for local partners through larger sales and marketing initiatives. This multi-year agreement focuses on integrating their UCaaS a...nd CCaaS offerings, aiming to improve AI-powered customer experiences. The collaboration emphasizes security, data privacy, and extensive partner training, ensuring effective AI deployment.
AT&T senhances partnership with RingCentral - Advanced Television
AT&T and RingCentral have expanded their partnership by introducing new AI-powered solutions to the AT&T Office@Hand portfolio. The additions include the Office@Hand Contact Center, powered by RingCX..., and the Office@Hand RingSense, a conversational intelligence solution. These tools enhance customer interactions and operational efficiency by integrating RingCentral's AI expertise with AT&T's network capabilities, offering a comprehensive platform for businesses.
TelcoDataCloud, Reliance Communications first Aussie partners to join RingCentral's CDP program
TelcoDataCloud and Reliance Communications have joined RingCentral's Certified Delivery Partner program in Australia to enhance their capabilities in delivering RingCentral's AI-powered contact cente...r solutions.
RingCentral adds first Australian partners to its Certified Delivery Partner program for contact centre
RingCentral announces its first Australian partners, TelcoDataCloud and Reliance Communications, joining its Certified Delivery Partner program for RingCX, its AI-powered contact centre platform. The... program has grown by 35% for its core UCaaS platform.
Cox Business partners with RingCentral to bring AI-powered voice, chat, video and contact ...
Cox Business partners with RingCentral to offer AI-powered communication solutions, including voice, chat, video, and contact center capabilities, to customers in Southern Nevada.
RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform ...
RingCentral and BT have launched Cloud Work RingCX, an AI-powered cloud-based contact center platform designed to enhance customer experiences through voice and messaging apps, marking a significant ...evolution in their strategic partnership.
RingCentral partners with Verint to enhance RingCX platform - IT Brief Australia
RingCentral partners with Verint to enhance RingCX platform, integrating workforce engagement and customer experience solutions for improved productivity and customer experiences.
RingCentral and Verint Announce Strategic Partnership to Bring AI-Powered Workforce Engagement Management and CX Automation to RingCX Customers - Business Wire
RingCentral and Verint have partnered to enhance RingCX customers' experience using AI-driven workforce management and customer experience automation tools.
RingCentral dials up native workforce management with the acquisition of CommunityWFM
RingCentral has acquired CommunityWFM to enhance its RingCX contact center solution with native workforce management capabilities. This acquisition aims to provide a more integrated customer experien...ce by leveraging AI and data. CommunityWFM will continue to operate independently, maintaining partnerships with other providers, while RingCentral plans to integrate its offerings for a competitive edge in the contact center market.
Funding News and Financial Performance of RingCentral Contact Center
RingCentral Announces First Quarter 2025 Results - Yahoo Finance
RingCentral announced its fourth quarter and fiscal year 2024 financial results, highlighting revenue growth and key operational metrics. CEO Vlad Shmunis emphasized strong execution and continued de...mand for RingCentrals cloud communications solutions.
RingCentral Inc.: Expansion & Integration of UCaaS & CCaaS As A Critical Growth Lever!
RingCentral reported a Q4 2024 revenue of $615 million, surpassing guidance and contributing to a 9% annual revenue increase to $2.4 billion. The operating margin improved to 21.3%, with a free cash ...flow of $112 million.
Leadership and Executive Team Updates at RingCentral Contact Center
RingCentral Earnings : A Solid Quarter , a New CFO , and a Nice Renewal
RingCentral reported a solid second quarter with a 5% revenue increase to $620 million and a 22.6% non-GAAP operating margin. The company renewed its partnership with Nice and appointed Vaibhav Agarw...al as the new CFO. RingCentral's AI initiatives are expected to reach $100 million in annual recurring revenue by year-end. The company maintained its full-year revenue and operating margin guidance.
Awards, Recognitions, and Industry Achievements of RingCentral Contact Center
RingCentral named a 2025 Top Rated Award winner by TrustRadius
RingCentral has been recognized as a 2025 Top Rated Award winner by TrustRadius, achieving an overall score of 8.2 out of 10 based on over 461 verified user reviews. This accolade highlights RingCent...ral's excellence in providing seamless, secure communication solutions through its RingEX platform, demonstrating strong customer satisfaction and trust.
RingCentrals innovation recognized in G2 2025 Spring Report
RingCentral's innovations have been recognized in the G2 2025 Spring Report, highlighting their AI-powered products and solutions for communication and event management.
Chicago Cubs Call Up RingCentral as Official Cloud-Based Business Communications Partner
RingCentral has been named the official cloud-based business communications partner for the Chicago Cubs. This partnership will enhance fan engagement and employee collaboration using RingCentral's A...I-powered platform. The Cubs will leverage RingEXR for internal collaboration and RingCXR and RingSenseR for AI-driven customer service insights, integrating seamlessly with Microsoft Teams to improve fan experiences and operational efficiency.
