Apptio Overview

Apptio connects technology investments to business outcomes. Teams are empowered with agility and insights to deliver customer value.

Use Cases

Customers recommend Forecasting, Competitive Intelligence, Contract Management, as the business use cases that they have been most satisfied with while using Apptio.

Other use cases:

  • Proposal & Quote Management
  • Conference Call Management
  • Collaboration
  • Engaging And Following Up
  • Product Marketing
  • Lead Qualification: Technographic
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Apptio.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve ROI
  • Improve Visibility
  • Establish Thought Leadership
  • Grow Market Share
  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Build Brand Awareness
See all business priorities See less business priorities

Apptio Use-Cases and Business Priorities: Customer Satisfaction Data

Apptio works with different mediums / channels such as Offline. Phone Calls. Events etc.

Apptio's features include Recording, and Dashboard. and Apptio support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Apptio analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Now, having the rolling forecast availability with Apptio, we have this super powerful tool just to get everybody in the right place...." Peer review by Qian Wang, Senior Manager for IT Finance, Blue Shield of California

Peer review evidence (same sources as the product rating summary)

"...And so this forward planning, the rolling forecast, is critical to actually enable our ability to support that big picture, aspirational agenda...." Peer review by Carol Wyatt, Director of Enterprise Service Business Management, Blue Shield of California
"...Apptio is known for its unique ability to provide visibility, optimization, benchmarking and planning capabilities for corporate technology spending across multicloud and on-premises environments, said Sunny Gupta, CEO of Apptio...." Apptio, Inc. Acquires Machine Learning Cloud Optimization Company FittedCloud
"...Shares of Apptio (NASDAQ: APTI), a cloud-based business management system company, skyrocketed 47.3% in November, according to data provided by S&P Global Market Intelligence, after the company entered into an agreement to be purchased by an affiliate of the investment firm Vista Equity Partners...." Why Apptio Stock Spiked 47% in November

Apptio, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Apptio

Top Industries

  • Insurance
  • Financial Services
  • Information Technology and Services

Popular in

  • Large Enterprise
  • Mid Market

Apptio is popular in Insurance, Financial Services, and Information Technology And Services and is widely used by Large Enterprise, and Mid Market,

Apptio Customer wins, Customer success stories, Case studies

How does Apptio facilitate Forecasting?

How can Apptio enhance your Competitive Intelligence process?

What makes Apptio ideal for Contract Management?

How can Apptio enhance your Conference Call Management process?

11 buyers and buying teams have used Cuspera to assess how well Apptio solved their Help Desk needs. Cuspera uses 453 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Top European Bank - Banking - Very Large

IBM Apptio Costing and Planning helped a top European bank replace manual spreadsheets with a unified platform. The bank consolidated data sources and gained actionable insights for technology invest...ments. Apptio enabled a shared taxonomy and language, building a collaborative IT Finance community. Custom reporting allowed the bank to analyze budget variances and identify cost-saving opportunities. Leaders now make faster, data-driven decisions and optimize tech spend with a single source of truth.

Read more →

Large Automotive Software Company - Automotive - Large

IBM Targetprocess helped a large automotive software company improve enterprise agile planning. The company struggled to track and report on project requests for a major automotive manufacturer. With... Targetprocess, they gained better traceability and transparency. In just four weeks, they configured the tool and onboarded over 400 people for a major transformation project. Leaders now report higher satisfaction and growing demand for the solution across teams.

Read more →

IBM - Information Technology And Services - Very Large

Armonk, USA

IBM used Apptio solutions to track and manage AI costs across its business. The company built a four-phase process for AI governance and total cost of ownership. This reduced software request process...ing time by 70%. IBM increased work volume by 5% with no extra resources. Automated digital KPIs now connect AI spend to business outcomes. Teams avoid duplicate AI projects and gain real-time cost transparency.

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Royal Bank of Scotland - Banking - Very Large

Apptio's Technology Business Management (TBM) helped Royal Bank of Scotland cut costs by 20%. The TBM team mapped technology costs to business use, speeding up business case turnaround from weeks to ...hours. This let RBS make faster, better decisions on IT investments. The bank now brings business innovations to market more quickly. TBM positioned IT as a strategic business partner.

Read more →
 

Epsilon - Marketing And Advertising - Very Large

Irving, USA

IBM Cloudability helped Epsilon achieve 95% coverage for committed-use discounts and a 200% increase in AWS MAP credits. The FinOps team used Cloudability to automate MAP credit allocation, optimize ...cloud spend, and identify missed savings. Epsilon replaced manual Excel processes with automated reporting, saving time and improving accuracy. The solution provided actionable insights for AWS, GCP, and Azure, driving significant cost savings. Epsilon now has faster, more detailed cloud cost analytics and improved financial management.

Read more →
 

EDF Energy - Utilities - Large

London, UK

EDF Energy used IBM Apptio to automate IT billing and improve cost transparency. Manual, Excel-based processes were replaced with a single source of truth for IT spend. The new system enabled accurat...e, timely billing and detailed forecasting. Automation reduced financial month-end cycle time and errors. Managers now see real-time cloud cost savings and can make better decisions. Finance and IT teams work together using unified data from Apptio.

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IBM Apptio Costing Essentials Overview

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Peers used Apptio for forecasting and competitive intelligence

Apptio Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.30/5 ★

Read Reviews (8)
Analytics

4.90/5 ★

Read Reviews (68)
Custom Reports

3.96/5 ★

Read Reviews (69)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.30/5 ★

Read Reviews (8)
Analytics

4.90/5 ★

Read Reviews (68)
Custom Reports

3.96/5 ★

Read Reviews (69)

Apptio Integrations

Apptio integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.07/5 ★

Read Reviews (80)
Data Export

4.06/5 ★

Read Reviews (21)

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Datadog

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PagerDuty Platform

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Apptio

Overall Risk Meter

Low Medium High

Top Failure Risks for Apptio

Apptio News

Awards

AI Costs Are the New Scaling Challenge: IBM Apptio Recognized at the 2026 Pinnacle Artificial Intelligence Awards for Advancing AI Cost Optimization

IBM Apptio has been recognized as a Platinum winner at the 2026 Pinnacle Artificial Intelligence Awards for its AI Cost Optimization solution. This award highlights IBM Apptio's ability to provide a unified view of AI investments, connecting financial data with usage signals to enhance visibility and decision-making. The solution aids in identifying inefficiencies, avoiding duplicated investments, and improving AI governance.

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Product

Apptio launches Conversational Insights and AI capabilities to manage ...

Apptio, an IBM Company, introduced Conversational Insights and new AI capabilities for hybrid IT cost management and cloud optimization. These updates enhance Apptio's Financial Intelligence Layer, offering real-time insights and governance for technology investments. Key features include Conversational Insights, Data Center TCO, and Cloudability Intelligent Forecasting, aimed at transforming technology into a strategic business advantage.

Read more →
Product

Apptio Unveils Conversational Insights and New Suite of AI-Powered ...

Apptio, an IBM company, has launched a preview of its new Conversational Insights solution, enhancing its suite with AI-powered capabilities for hybrid IT cost management and cloud optimization. The updates aim to improve financial governance for AI investments, providing real-time insights into technology spend and value. Key features include Cloudability Intelligent Forecasting and Data Center Total Cost of Ownership.

Read more →
Product

Apptio Unveils Conversational Insights and New Suite of AI-Powered ...

Apptio has introduced new AI-powered capabilities, including Conversational Insights, to enhance its technology spend management solutions. These updates, such as IBM Apptio Data Center TCO and Cloudability Intelligent Forecasting, aim to provide comprehensive visibility and control over hybrid IT environments, enabling businesses to connect technology investments to measurable business outcomes.

Read more →

Apptio Profile

Company Name

Apptio

Company Website

https://www.apptio.com/

HQ Location

11100 NE 8th Street Suite 600 Bellevue, WA 98004

Employees

501-1000

Social

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Financials

SERIES E