Apptio: Product updates, Customer stories, and Insights | 2026 Cuspera

Apptio helped Berkley Technology Services gain clear insight into IT costs. BTS used Apptio's Technology Business Management (TBM) to improve conversations with operating units. Leaders now focus on ...cost drivers instead of unclear numbers. For example, they can see when desktop costs rise and discuss ways to reduce them. This shift made IT spending more transparent and actionable.
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IBM Apptio Costing & Planning and IBM Targetprocess helped a Fortune 100 life insurer cut IT planning cycle time by 80%. The company improved communication between IT finance and technology teams. Re...al-time resource costs were linked to technology initiatives. Forecasting accuracy increased. Overall IT planning became much faster and more efficient.
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IBM Cloudability helped Epsilon manage and optimize their cloud resources. Epsilon used the tool to achieve 95% coverage of committed use discounts (CUDs). The platform made it easy for Epsilon to ge...nerate reports and get answers quickly. Epsilon improved resource allocation and made better use of their cloud spend. The solution supported Epsilon’s business goals for cloud financial management.
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Apptio helped Northwell Health create a single source of truth for IT spend. Before, finding vendor information took days and required complex spreadsheets. Now, staff can get the data in seconds wit...h just two clicks. This made IT financial operations faster and easier. Northwell Health became a stronger business partner by using Apptio for IT financial management.
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Apptio Targetprocess helped Lowe’s become more agile. Lowe’s used the product to modernize processes and speed up Agile delivery. The company started funding and reviewing projects from a product per...spective. This change increased their speed to market. Lowe’s improved their ability to deliver value and stay competitive.
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Apptio helped First American gain IT cost transparency using technology business management (TBM). The company wanted to better understand and explain its IT budget. Apptio provided tools for clear I...T financial management. First American now optimizes IT spending and can explain costs to business leaders. This led to more meaningful IT investments and better budget control.
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