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Superchat: Product updates, Customer stories, and Insights | 2026 Cuspera

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Customer stories

Superchat helped Kevelaer Vodafone Shop use WhatsApp for customer support. The shop wanted to be more accessible and improve its Google reviews. With Superchat, they managed WhatsApp chats, sent review invitations, and reduced phone calls by 60%. Google reviews doubled, and their rating improved from 4.1 to 4.5. The team now gets 5-15 new WhatsApp contacts daily and answers customer questions faster.
Superchat helped Solarglas manage customer messages from WhatsApp, Instagram, and Facebook in one place. The AI chatbot answers standard questions and forwards complex ones to staff. Solarglas saw faster response times and higher customer satisfaction. Text templates made replies quicker and more consistent. The team improved productivity and boosted their online reputation. Solarglas plans to use more Superchat features for accounting and delivery tracking.
Superchat helped Haller Experiences, a premium yacht charter provider in Ibiza, automate and centralize customer communication. The company used Superchat’s universal inbox, AI chatbot, and automations to manage 150 daily inquiries, mostly from WhatsApp. Integration with Salesforce and other tools enabled seamless lead management and upselling. Haller Experiences saw a 75% increase in conversion rate and a 400% increase in upselling. Automated review requests led to 20% immediate repeat bookings.
Superchat helped Burgerheart switch from email to WhatsApp newsletters. The team used Superchat's automations and universal inbox to send personalized campaigns. Open rates jumped to 80-90%, compared to 15-20% for email. Customers engaged more with offers and messages. The new strategy made communication faster and more efficient. Burgerheart built stronger customer loyalty with targeted WhatsApp messages.
Superchat helps hilzinger reach customers on WhatsApp. hilzinger needed a GDPR-compliant way to talk to customers and send marketing messages. Superchat made it easy to send WhatsApp newsletters with over 90% open rates. The team uses QR codes for easy sign-up and shares images and documents in chat. Customer service is faster and more personal. hilzinger plans to expand Superchat to more sales and support teams.
Superchat helps italobee manage customer messages from WhatsApp, email, Facebook, and Instagram in one inbox. The platform makes it easy for italobee to answer questions fast and keep track of every message. With Superchat, italobee uses WhatsApp Business in a GDPR-compliant way. The team responds to customers faster, which leads to happier customers and more sales. Superchat also lets italobee send review invites to boost positive feedback online.

Product Business Settings

Superchat is popular in Telecommunications industry and is widely used by .

Integrations

CRM

Webinar and Conferencing

Email Marketing

Other Demand Generation

Superchat Product Overview

Superchat addresses the challenge of fragmented customer communication by offering a unified messaging solution. It enables businesses to prioritize customer interactions, fostering long-term relationships. This platform integrates various communication channels, ensuring seamless interaction with clients across industries. By consolidating messages into a single interface, Superchat reduces response times and enhances customer satisfaction. This solution is particularly beneficial for businesses aiming to streamline their communication processes and improve customer engagement.