Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Superchat solved their Customer Success Platform needs. Cuspera uses 293 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using Superchat.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Contact List Management , Sending & Publishing Communications , as the business use cases that they have been most satisfied while using Superchat.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management

4.68/5

Read Reviews (25)

"...70 % of customers want to chat with companies 35 % of customers read reviews before making a purchase decision 90 % of smartphone owners in Germany communicate via WhatsApp Our products...." The messaging platform for your company
Contact List Management with Mobile

4.43/5

Read Reviews (20)

"...Enable your customers to contact you directly via your website...." Web chat for businesses - Contact form 2.0
creating contact list

3.47/5

Read Reviews (1)

"...With Superchat, you can tag your contacts and create target groups for your WhatsApp newsletter...."
Sending & Publishing Communications with Chat and Whatsapp

4.26/5

Read Reviews (9)

"...Send automatic messages and out-of-office notifications outside your opening hours. ..." Google My Business Messaging
PEER EXPERIENCES
Rating And Review Management

4.68/5

Read Reviews (25)

"...70 % of customers want to chat with companies 35 % of customers read reviews before making a purchase decision 90 % of smartphone owners in Germany communicate via WhatsApp Our products...." The messaging platform for your company
Contact List Management with Mobile

4.43/5

Read Reviews (20)

"...Enable your customers to contact you directly via your website...." Web chat for businesses - Contact form 2.0
creating contact list

4.43/5

Read Reviews (1)

Sending & Publishing Communications with Chat and Whatsapp

4.26/5

Read Reviews (9)

"...Send automatic messages and out-of-office notifications outside your opening hours. ..." Google My Business Messaging

8+ more Business Use Cases

Our AI advisor, Wyz, harnessed 293 insights from peers and experts to help you assess how these Superchat use cases fit your Customer Success Platform needs.

Popular Business Setting

for Superchat

Top Industries

  • Telecommunications

Popular in

Peers used Superchat to Acquire customers and Improve digital and social presence

Peer and Expert Opinion on Features

for Superchat

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

3.89/5

Read Reviews (20)
Templates

3.94/5

Read Reviews (19)
Alerts: popups & Notifications

4.14/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Personalization

3.89/5

Read Reviews (20)
Templates

3.94/5

Read Reviews (19)
Alerts: popups & Notifications

4.14/5

Read Reviews (14)

IT and Other Capabilities

for Superchat

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.79/5

Read Reviews (13)
Data Export

3.32/5

Read Reviews (3)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.79/5

Read Reviews (13)
Data Export

3.32/5

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.18/5

Read Reviews (59)
Chat Support

3.17/5

Read Reviews (2)
Email Support

2.94/5

Read Reviews (1)
Phone Support

2.94/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.18/5

Read Reviews (59)
Chat Support

3.17/5

Read Reviews (2)
Email Support

2.94/5

Read Reviews (1)
Phone Support

2.94/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.05/5

Read Reviews (27)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.05/5

Read Reviews (27)

Software Failure Risk Guidance

?

for Superchat

Overall Risk Meter

Low Medium High

Top Failure Risks for Superchat

Vendor Profile Details

Company Name

Superchat

Company Website

https://en.superchat.de/

HQ Location

Berlin, DE

Employees

11-50

Social