Twilio Programmable SMS Overview
Twilio-programmable-sms allows sending and receiving texts via trusted APIs on MessagingX. It supports two-way transactional SMS for commerce, notifications, and customer interactions with high deliverability.
Use Cases
Customers recommend Engaging And Following Up, Sending & Publishing Communications, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Twilio Programmable SMS.
Business Priorities
Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Programmable SMS.
Twilio Programmable SMS Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio Programmable SMS works with different mediums / channels such as Text SMS. E-Mail. and Promotions.
Twilio Programmable SMS's features include Alerts: Popups & Notifications, Ticketing, and Personalization. and Twilio Programmable SMS support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Twilio Programmable SMS analytics capabilities include Custom Reports, and Analytics.
Reviews
"Twilio's cloud model and flexibility also allows us to constantly improve the customer experience without long lead times." - Scott Post
Twilio Programmable SMS, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio Programmable SMS
Top Industries
- Internet
- Transportation/Trucking/Railroad
- Information Technology and Services
Popular in
Twilio Programmable SMS is popular in Internet, Transportation/Trucking/Railroad, and Information Technology And Services and is widely used by
Comprehensive Insights on Twilio Programmable SMS Use Cases
What solutions does Twilio Programmable SMS provide for Engaging And Following Up?
What benefits does Twilio Programmable SMS offer for Sending & Publishing Communications?
11 buyers and buying teams have used Cuspera to assess how well Twilio Programmable SMS solved their Customer Success Platform needs. Cuspera uses 263 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Twilio's cloud model and flexibility also allows us to constantly improve the customer experience without long lead times. Testimonial By Scott Post |
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Twilio's customer service is an extension of our customer service, because we need to give data-supported answers to our clients. Testimonial By Max Armbruster |
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Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Scott Post software developer Hulu |
Twilio's cloud model and flexibility also allows us to constantly improve the customer experience without long lead times. Testimonial By Scott Post |
|
Max Armbruster CEO Talkpush |
Twilio's customer service is an extension of our customer service, because we need to give data-supported answers to our clients. Testimonial By Max Armbruster |
|
Fred Frimpong Deputy General Manager FIDO Micro Credit |
Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong |
Case Studies
CASE STUDY Instacart
CASE STUDY CPG Europe
CASE STUDY Wise
CASE STUDY St. Luke’s
CASE STUDY Vivino
CASE STUDY inDrive
Peers used Twilio Programmable SMS for engaging and following up and sending & publishing communications
Twilio Programmable SMS Competitors
Twilio Programmable SMS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (7) |
Twilio Programmable SMS Integrations
Twilio Programmable SMS integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio Programmable SMS
Software Failure Risk Guidance
?for Twilio Programmable SMS
Overall Risk Meter
Top Failure Risks for Twilio Programmable SMS
Twilio Inc. News
Twilio Announces Global Availability Of RCS Services, Encourages Interactive And Safe ...
Twilio has launched its Rich Communication Services (RCS) globally, enhancing business interactions with feature-rich, verified messaging. This service, integrated with Twilio's platform, allows brands to send interactive messages, improving customer engagement and trust. The launch, supported by Google, marks a significant shift in business communication, offering a seamless, secure channel for various customer interactions.
Build an AI Voice Assistant with Twilio Voice, OpenAIs Realtime API, and Python
Twilio has released a tutorial on building an AI voice assistant using Twilio Voice, OpenAI's Realtime API, and Python. The project involves setting up a Twilio Media Stream server to process audio from phone calls, utilizing OpenAI's API for real-time responses. This integration enables fluid AI conversations, enhancing user interaction with speech-to-speech functionality.
Build Multimodal Conversational AI Experiences with Twilio and the OpenAI Realtime API
Twilio and OpenAI have collaborated to integrate OpenAI's Realtime API with Twilio's Voice API, enabling the creation of advanced multimodal conversational AI experiences. This integration allows developers to build AI voice assistants with enhanced capabilities like sentiment analysis and live translation. Twilio has released tutorials and sample applications to facilitate the use of this technology, highlighting the potential for improved customer interactions.
Twilio Announces General Availability of Rich Communication Services to Transform ...
Twilio has announced the global availability of its Rich Communication Services (RCS), enhancing business messaging with branded, interactive features. This service allows brands to send verified messages with rich media, improving customer trust and engagement. Existing Twilio customers can upgrade without code changes, while new customers can integrate SMS and RCS through a single API. The service is available across 20+ countries and 55+ carriers.
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
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