Twilio Programmable SMS Overview

Twilio-programmable-sms allows sending and receiving texts via trusted APIs on MessagingX. It supports two-way transactional SMS for commerce, notifications, and customer interactions with high deliverability.

Use Cases

Customers recommend Engaging And Following Up, Sending & Publishing Communications, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Twilio Programmable SMS.

Other use cases:

  • Measuring Net Promoter Score
  • Onboarding
  • Relationship Management
  • Generation Of New Leads
  • Order Management
  • Products & Pricelist Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Programmable SMS.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
See all business priorities See less business priorities

Twilio Programmable SMS Use-Cases and Business Priorities: Customer Satisfaction Data

Twilio Programmable SMS works with different mediums / channels such as Text SMS. E-Mail. and Promotions.

Twilio Programmable SMS's features include Alerts: Popups & Notifications, Ticketing, and Personalization. and Twilio Programmable SMS support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Twilio Programmable SMS analytics capabilities include Custom Reports, and Analytics.

Reviews

"Integrating Twilio really helped us unify our ability and learning around building delightful customer experiences." - Amit Shah

Twilio Programmable SMS, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Twilio Programmable SMS

Top Industries

  • Internet
  • Transportation/Trucking/Railroad
  • Information Technology and Services

Popular in

Twilio Programmable SMS is popular in Internet, Transportation/Trucking/Railroad, and Information Technology And Services and is widely used by

Twilio Programmable SMS Customer wins, Customer success stories, Case studies

How does Twilio Programmable SMS facilitate Engaging And Following Up?

What makes Twilio Programmable SMS ideal for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well Twilio Programmable SMS solved their Customer Success Platform needs. Cuspera uses 263 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

CUSTOMERS TESTIMONIALS
Twilio Programmable SMS testimonial

Amit Shah

CMO

1-800 Flowers.com
Integrating Twilio really helped us unify our ability and learning around building delightful customer experiences. Testimonial By Amit Shah
Twilio Programmable SMS testimonial

Steph Robotham

CHIEF MARKETING OFFICER

Iterable
Our customers deliver highly relevant, personalized messages across multiple channels using Iterable. We partner with Twilio to enable and scale our customers’ SMS outreach. Testimonial By Steph Robotham
Twilio Programmable SMS testimonial

Gene Schriver

President & CEO

GLOBO
The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth. Testimonial By Gene Schriver
CUSTOMERS TESTIMONIALS
Twilio Programmable SMS testimonial

Amit Shah

CMO

1-800 Flowers.com
Integrating Twilio really helped us unify our ability and learning around building delightful customer experiences. Testimonial By Amit Shah
Twilio Programmable SMS testimonial

Steph Robotham

CHIEF MARKETING OFFICER

Iterable
Our customers deliver highly relevant, personalized messages across multiple channels using Iterable. We partner with Twilio to enable and scale our customers’ SMS outreach. Testimonial By Steph Robotham
Twilio Programmable SMS testimonial

Gene Schriver

President & CEO

GLOBO
The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth. Testimonial By Gene Schriver
 

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Intuit continues powering prosperity around the world with the help of Twilio Verify

Intuit expanded its global SMS verification capabilities by implementing Twilio Verify in over 200 countries within three months. This partnership enhanced Intuit's ability to provide secure and effi...cient authentication, achieving a 94% deliverability rate. Twilio Verify offered speed, compliance, scalability, and operational efficiency, supporting Intuit's mission to deliver financial prosperity worldwide.

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Cleveland Clinic - Hospital & Health Care - hospital & health care

Cleveland Clinic uses Twilio to improve patient communication. They send 1.8 million messages monthly with a 97% delivery rate. Twilio's products help them manage SMS and voice messaging. This system... is cost-effective and easy to use. It supports patient care and communication.

Read on →

The RealReal - Retail - Retail

The RealReal uses Twilio to personalize customer journeys. They wanted to improve engagement and deliver luxury experiences. Twilio's customer engagement platform helps them connect with shoppers acr...oss channels. The RealReal collects data based on search terms to tailor communication. This approach supports better customer experiences in the retail industry.

Read on →

Nexo

Twilio Segment helped Nexo improve marketing operations. Nexo worked with VertoDigital and Twilio Segment to collect and manage customer data. This made it easier for Nexo to run marketing campaigns.... The solution helped Nexo keep customer data in one place. Nexo can now engage customers better across channels.

Read on →
lightning

Peers used Twilio Programmable SMS for engaging and following up and sending & publishing communications

Twilio Programmable SMS Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.18/5 ★

Read Reviews (14)
Analytics

3.97/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.18/5 ★

Read Reviews (14)
Analytics

3.97/5 ★

Read Reviews (7)

Twilio Programmable SMS Integrations

Twilio Programmable SMS integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.35/5 ★

Read Reviews (16)
Data Export

3.20/5 ★

Read Reviews (8)

Few API Integrations for Twilio Programmable SMS

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Twilio Programmable SMS

Overall Risk Meter

Low Medium High

Top Failure Risks for Twilio Programmable SMS

Twilio Inc. News

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Financial

Twilio to Announce First Quarter 2026 Results on April 30, 2026

Twilio will announce its first quarter 2026 financial results on April 30, 2026.

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Financial

Twilio Q1 2026 results, call set for April 30

Twilio plans to announce its Q1 2026 financial results on April 30.

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Twilio Inc. Profile

Company Name

Twilio Inc.

Company Website

https://www.twilio.com/en-us

Year Founded

2008

HQ Location

375 Beale Street, Suite 300, San Francisco, CA 94105

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO