Twilio Programmable SMS Overview
Twilio-programmable-sms allows sending and receiving texts via trusted APIs on MessagingX. It supports two-way transactional SMS for commerce, notifications, and customer interactions with high deliverability.
Use Cases
Customers recommend Engaging And Following Up, Sending & Publishing Communications, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Twilio Programmable SMS.
Business Priorities
Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Programmable SMS.
Twilio Programmable SMS Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio Programmable SMS works with different mediums / channels such as Text SMS. E-Mail. and Promotions.
Twilio Programmable SMS's features include Alerts: Popups & Notifications, Ticketing, and Personalization. and Twilio Programmable SMS support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Twilio Programmable SMS analytics capabilities include Custom Reports, and Analytics.
Reviews
"If you take Twilio and connect it to your legacy-heavy infrastructure, like we did, you can bring up remote deployments at a cheaper cost and with faster delivery." - Steven Platt
Peer review evidence (same sources as the product rating summary)
"...Engage customers globally with reliable SMS messaging...." SMS API
"...When we scale out, especially when we have the big sales like Black Friday or a couple of the major sales that we have throughout the year, we scale our infrastructure and at some point we hit Twilio SendGrid over 100,000 times per hour for sending emails, and so far it s been super reliable...." Case Study TOURRADAR
"...Monitor and troubleshoot message delivery and engagement with real-time analytics. ..." SMS API
Twilio Programmable SMS, ChurnZero, TalkToTheManager, Front, Wynter, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio Programmable SMS
Top Industries
- Internet
- Transportation/Trucking/Railroad
- Information Technology and Services
Popular in
Twilio Programmable SMS is popular in Internet, Transportation/Trucking/Railroad, and Information Technology And Services and is widely used by
Twilio Programmable SMS Customer wins, Customer success stories, Case studies
What Are the key features of Twilio Programmable SMS for Engaging And Following Up?
How does Twilio Programmable SMS facilitate Sending & Publishing Communications?
11 buyers and buying teams have used Cuspera to assess how well Twilio Programmable SMS solved their Customer Success Platform needs. Cuspera uses 263 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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If you take Twilio and connect it to your legacy-heavy infrastructure, like we did, you can bring up remote deployments at a cheaper cost and with faster delivery. Testimonial By Steven Platt |
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The ability to connect remotely has been increasingly important for both businesses and consumers. And in today’s climate, the need for social distancing means that seamless remote connection is no longer a nice-to-have. It’s a must have. Testimonial By John Federman |
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The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth. Testimonial By Gene Schriver |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Steven Platt SYSTEMS ENGINEER |
If you take Twilio and connect it to your legacy-heavy infrastructure, like we did, you can bring up remote deployments at a cheaper cost and with faster delivery. Testimonial By Steven Platt |
|
John Federman CEO JRNI |
The ability to connect remotely has been increasingly important for both businesses and consumers. And in today’s climate, the need for social distancing means that seamless remote connection is no longer a nice-to-have. It’s a must have. Testimonial By John Federman |
|
Gene Schriver President & CEO GLOBO |
The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth. Testimonial By Gene Schriver |
SDLC Corp - Technology - Medium
SDLC Corp's Pulastya AI handles customer calls on existing Twilio numbers | Dealroom.co
Lendi Group - Financial Services - Large
Lendi lifts loan lodgement with AI agents & Twilio
Peers used Twilio Programmable SMS for engaging and following up and sending & publishing communications
Twilio Programmable SMS Competitors
Twilio Programmable SMS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (7) |
Twilio Programmable SMS Integrations
Twilio Programmable SMS integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio Programmable SMS
Software Failure Risk Guidance
?for Twilio Programmable SMS
Overall Risk Meter
Top Failure Risks for Twilio Programmable SMS
Twilio Inc. News
Twilio to Announce Third Quarter 2026 Results on October 29, 2026
Twilio will announce its third quarter 2026 financial results on October 29, 2026, after market close. A conference call will follow to discuss the results with investors and analysts.
Unified Customer Communications: Twilio Voice, SMS, and WhatsApp meet Salesforce | Twilio
Twilio has integrated its Voice, SMS, and WhatsApp services with Salesforce, enhancing contact centers with omnichannel communication capabilities. The integration provides real-time call transcription, carrier-grade telephony, and seamless communication within Salesforce's platform, improving agent productivity and customer experience.
Twilio Achieves Branded Calling on AT&T, T-Mobile, Verizon | Twilio
Twilio has expanded its Branded Calling service to include AT&T, alongside existing support from T-Mobile and Verizon. This integration allows businesses to display a verified branded name, logo, and call reason on recipients' devices, enhancing trust and engagement. The service aims to improve call answer rates and extend brand recognition across multiple communication channels.
A malicious npm package is targeting developers integrating Twilio's APIs for telecom network applications. The package disguises itself as a security tool, posing a threat to secure app development.
Twilio Inc. Profile
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