Twilio Programmable SMS Overview
Twilio-programmable-sms allows sending and receiving texts via trusted APIs on MessagingX. It supports two-way transactional SMS for commerce, notifications, and customer interactions with high deliverability.
Use Cases
Customers recommend Engaging And Following Up, Sending & Publishing Communications, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Twilio Programmable SMS.
Business Priorities
Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Programmable SMS.
Twilio Programmable SMS Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio Programmable SMS works with different mediums / channels such as Text SMS. E-Mail. and Promotions.
Twilio Programmable SMS's features include Alerts: Popups & Notifications, Ticketing, and Personalization. and Twilio Programmable SMS support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Twilio Programmable SMS analytics capabilities include Custom Reports, and Analytics.
Reviews
"Twilio's cloud model and flexibility also allows us to constantly improve the customer experience without long lead times." - Scott Post
Peer review evidence (same sources as the product rating summary)
"...Engage customers globally with reliable SMS messaging...." SMS API
"...That wouldn t be possible without Twilio because we send a text message to our shoppers which notify them when they have to start...." Case Study INSTACART
"...Monitor and troubleshoot message delivery and engagement with real-time analytics. ..." SMS API
Twilio Programmable SMS, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio Programmable SMS
Top Industries
- Internet
- Transportation/Trucking/Railroad
- Information Technology and Services
Popular in
Twilio Programmable SMS is popular in Internet, Transportation/Trucking/Railroad, and Information Technology And Services and is widely used by
Twilio Programmable SMS Customer wins, Customer success stories, Case studies
What solutions does Twilio Programmable SMS provide for Engaging And Following Up?
Why is Twilio Programmable SMS the best choice for Sending & Publishing Communications?
11 buyers and buying teams have used Cuspera to assess how well Twilio Programmable SMS solved their Customer Success Platform needs. Cuspera uses 263 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Twilio's cloud model and flexibility also allows us to constantly improve the customer experience without long lead times. Testimonial By Scott Post |
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Twilio makes things that were once impossible, simple. Testimonial By Aaron Foss |
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Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Scott Post software developer Hulu |
Twilio's cloud model and flexibility also allows us to constantly improve the customer experience without long lead times. Testimonial By Scott Post |
|
Aaron Foss CEO Nomorobo |
Twilio makes things that were once impossible, simple. Testimonial By Aaron Foss |
|
Fred Frimpong Deputy General Manager FIDO Micro Credit |
Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong |
Guinness Price Index - Consumer Insights - Small
From Idea to Index: How Twilio Voice and AI Helped Bring the Guinness Price Index to Life
Peers used Twilio Programmable SMS for engaging and following up and sending & publishing communications
Twilio Programmable SMS Competitors
Twilio Programmable SMS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (7) |
Twilio Programmable SMS Integrations
Twilio Programmable SMS integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio Programmable SMS
Software Failure Risk Guidance
?for Twilio Programmable SMS
Overall Risk Meter
Top Failure Risks for Twilio Programmable SMS
Twilio Inc. News
Launch High-Impact RCS Campaigns with Heymarket & Twilio
Twilio and Heymarket have integrated their platforms to enable high-impact RCS marketing campaigns. This integration allows businesses to use Heymarket's interface, powered by Twilio, to create immersive RCS experiences with verified branding, rich media, and interactive elements. The collaboration simplifies the deployment of RCS campaigns, enhancing customer engagement across Android and iOS devices.
Cloud software firm Twilio to buy SendGrid in $2 billion deal
Twilio announced it will acquire SendGrid in an all-stock deal valued at $2 billion. This acquisition enhances Twilio's capabilities by integrating SendGrid's email technology, expanding its customer base and service offerings. The transaction is expected to close in the first half of 2019.
Integrating Twilio Agent Connect with Twilio Flex for Human Handoff
Twilio has integrated its Agent Connect with Twilio Flex to enhance human handoff in customer service. This integration ensures seamless transitions between AI and human agents, preserving conversation history and providing context to agents. The solution utilizes Twilio's Conversation Memory and OpenAI for context-aware interactions, improving customer engagement.
Twilio Wins Modern Consumer Award for Excellence in Customer Service
Twilio won the Modern Consumer Award for Excellence in Customer Service in the Omnichannel Customer Service Platform category. The award, organized by Grupo Padrão, highlights Twilio's leadership in customer engagement technology in Brazil, recognizing its efforts to enhance omnichannel experiences and customer relationships in the AI era.
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
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