Twilio Programmable SMS Overview
Twilio-programmable-sms allows sending and receiving texts via trusted APIs on MessagingX. It supports two-way transactional SMS for commerce, notifications, and customer interactions with high deliverability.
Use Cases
Customers recommend Engaging And Following Up, Sending & Publishing Communications, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Twilio Programmable SMS.
Business Priorities
Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Programmable SMS.
Twilio Programmable SMS Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio Programmable SMS works with different mediums / channels such as Text SMS. E-Mail. and Promotions.
Twilio Programmable SMS's features include Alerts: Popups & Notifications, Ticketing, and Personalization. and Twilio Programmable SMS support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Twilio Programmable SMS analytics capabilities include Custom Reports, and Analytics.
Reviews
"Twilio's cloud model and flexibility also allows us to constantly improve the customer experience without long lead times." - Scott Post
Peer review evidence (same sources as the product rating summary)
"...Engage customers globally with reliable SMS messaging...." SMS API
"...When we scale out, especially when we have the big sales like Black Friday or a couple of the major sales that we have throughout the year, we scale our infrastructure and at some point we hit Twilio SendGrid over 100,000 times per hour for sending emails, and so far it s been super reliable...." Case Study TOURRADAR
"...Monitor and troubleshoot message delivery and engagement with real-time analytics. ..." SMS API
Twilio Programmable SMS, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio Programmable SMS
Top Industries
- Internet
- Transportation/Trucking/Railroad
- Information Technology and Services
Popular in
Twilio Programmable SMS is popular in Internet, Transportation/Trucking/Railroad, and Information Technology And Services and is widely used by
Twilio Programmable SMS Customer wins, Customer success stories, Case studies
How does Twilio Programmable SMS address your Engaging And Following Up Challenges?
Why is Twilio Programmable SMS the best choice for Sending & Publishing Communications?
11 buyers and buying teams have used Cuspera to assess how well Twilio Programmable SMS solved their Customer Success Platform needs. Cuspera uses 263 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Twilio's cloud model and flexibility also allows us to constantly improve the customer experience without long lead times. Testimonial By Scott Post |
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Integrating Twilio really helped us unify our ability and learning around building delightful customer experiences. Testimonial By Amit Shah |
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Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Scott Post software developer Hulu |
Twilio's cloud model and flexibility also allows us to constantly improve the customer experience without long lead times. Testimonial By Scott Post |
|
Amit Shah CMO 1-800 Flowers.com |
Integrating Twilio really helped us unify our ability and learning around building delightful customer experiences. Testimonial By Amit Shah |
|
Fred Frimpong Deputy General Manager FIDO Micro Credit |
Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong |
Peers used Twilio Programmable SMS for engaging and following up and sending & publishing communications
Twilio Programmable SMS Competitors
Twilio Programmable SMS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (7) |
Twilio Programmable SMS Integrations
Twilio Programmable SMS integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio Programmable SMS
Software Failure Risk Guidance
?for Twilio Programmable SMS
Overall Risk Meter
Top Failure Risks for Twilio Programmable SMS
Twilio Inc. News
Twilio Inc-Aktie (US90138F1021): Quartalszahlen, Profitabilittsfokus ...
Twilio reported its latest quarterly results in May 2026, emphasizing a shift towards profitability and platform business. The company is focusing on high-margin applications and customers with higher lifetime value while reducing less profitable messaging volumes. This strategic pivot aims to enhance Twilio's profitability amid changing investor expectations, highlighting the importance of communication APIs and platform solutions for sustainable growth.
Twilio Inc-Aktie (US90138F1021): Wachstum mit Profit ...
Twilio has released its latest quarterly financial results, emphasizing a shift towards profitable growth. The company highlights efficiency programs and cost control measures to improve margins. Twilio's business model focuses on cloud-based communication services, including SMS, voice, and email APIs, with a growing emphasis on data-driven customer engagement solutions.
Twilio Maintains Leader Status in Gartner's 2026 CPaaS Magic Quadrant
Twilio has been named a Leader in Gartner's 2026 CPaaS Magic Quadrant for the fourth consecutive year, excelling in Ability to Execute. The recognition highlights Twilio's strategic focus on AI-driven communication solutions, including Voice AI and Agentic Platform Capabilities, reinforcing its leadership in the CPaaS market.
Twilio Inc stock (US90138F1021): Strategic partnership ...
Twilio has formed a multi-year strategic partnership with AEG to enhance fan engagement in ticketing, sports, and live entertainment. This collaboration focuses on personalized fan experiences, leveraging Twilio's cloud communications platform to improve customer interactions across various sectors.
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
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