Churn360 Overview
Here’s the scoop on Churn360! We've gathered over 284 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Churn360, belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Churn360 is right for your needs? Our Cuspera AI engine can evaluate how Churn360 fits your specific business needs, industry, and context. Get your personalized assessment report today.
Churn360 supports business activities such as:
- Customer Feedback Management
- Training & Onboarding
- Upselling
- Engagement Management
- Sending & Publishing Communications
Churn360 can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, and Increase Customer Life Time Value. It can help manage these activities if you use E-Mail and Chat for these needs. As a solution, Churn360's capabilities include Feedback Surveys, Personalization, Dashboard, etc.
Reviews
"...Personalise and send emails, or NPS, CES and CSAT Surveys to customers allowing the CSM to manage customers with a personal touch. ..." AI driven Customer Success Platform for SaaS
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Churn360 solved their Customer Success Platform needs. Cuspera uses 284 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Churn360.
Use Cases
Peers recommend Customer Feedback Management , Training & Onboarding , Upselling , as the business use cases that they have been most satisfied while using Churn360.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management with E-Mail |
4.75/5 ★ |
"...Personalise and send emails, or NPS, CES and CSAT Surveys to customers allowing the CSM to manage customers with a personal touch. ..." AI driven Customer Success Platform for SaaS |
| measuring customer satisfaction |
4.53/5 ★ |
"...Customer Satisfaction Survey is typically used to gauge the satisfaction level of Customers post a particular transaction. ..." Custom Survey Tool for Consumer Insights |
| measuring net promoter score |
4.47/5 ★ |
"...Use NPS, CES and CSAT types of surveys to get further understanding about your customers...." Know Which Customer Is Ready For An Upsell |
| Training & Onboarding |
4.34/5 ★ |
"...How a customer is onboarded sets the tone for the rest of the customer s experience...." Track Your Customer Journey Through Different Stages |
| Upselling |
3.77/5 ★ |
"...Now Health Scores considers all these factors and tells you which customer is most likely to churn and which customers are ready for upsell. ..." Customer Health Score Solution |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management with E-Mail |
4.75/5 ★ |
"...Personalise and send emails, or NPS, CES and CSAT Surveys to customers allowing the CSM to manage customers with a personal touch. ..." AI driven Customer Success Platform for SaaS |
|
| measuring customer satisfaction |
4.75/5 ★ |
| measuring net promoter score |
4.75/5 ★ |
| Training & Onboarding |
4.34/5 ★ |
"...How a customer is onboarded sets the tone for the rest of the customer s experience...." Track Your Customer Journey Through Different Stages |
|
| Upselling |
3.77/5 ★ |
"...Now Health Scores considers all these factors and tells you which customer is most likely to churn and which customers are ready for upsell. ..." Customer Health Score Solution |
|
11+ more Business Use Cases
Our AI advisor, Wyz, harnessed 284 insights from peers and experts to help you assess how these Churn360 use cases fit your Customer Success Platform needs.
Video
Churn360: The Best Customer Success Software For B2B SAAS
Peers used Churn360 to Enhance customer relationships and Increase sales & revenue
Peer and Expert Opinion on Features
for Churn360
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (37) |
| Personalization | Read Reviews (13) |
| Dashboard | Read Reviews (8) |
| Alerts: popups & Notifications | Read Reviews (6) |
| Micro customer segmenting | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (37) |
| Personalization | Read Reviews (13) |
| Dashboard | Read Reviews (8) |
| Alerts: popups & Notifications | Read Reviews (6) |
| Micro customer segmenting | Read Reviews (5) |
IT and Other Capabilities
for Churn360
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (14) |
| Data Export | Read Reviews (6) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (14) |
| Data Export | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (26) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (26) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (18) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (18) |
Software Failure Risk Guidance
?for Churn360
Overall Risk Meter
Top Failure Risks for Churn360
Vendor Profile Details
Company Name
Kovai.co
Company Website
https://www.kovai.co/HQ Location
Planwell House, Edgington Way, Sidcup, DA14 5BH
Employees
51-100
Social
Financials
PRIVATE
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