Success Stories | Customer Results & Use Cases in the Transportation/Trucking/Railroad

Lucidchart helps Uber's fintech product manager, Rahul, turn complex product ideas into clear diagrams. He uses Lucidchart to brainstorm, create... mind maps, and build process flow diagrams for new tools. The platform lets his team collaborate in real time and store diagrams for easy access. Lucidchart makes it easier for Rahul to explain ideas to stakeholders and get buy-in from management. This visual approach supports Uber's global financial planning and reporting needs.
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Wincanton used immersive VR training to reduce logistics incidents. The solution focused on learning development and design. VR simulations helped... staff practice real-world scenarios. This training improved safety and reduced mistakes. Wincanton saw fewer incidents after using the VR solution.
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MadCap Flare, Flare Online, and MadCap Connect for Salesforce helped Transflo build modern knowledge bases. Before, users struggled with outdated... CHM and PDF files and needed to call support. With MadCap Software, Transflo cut 120,000 hours of support time. Users now get self-help online, both in the office and on the road. The company also increased brand awareness.
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Elucidat helped Aramex improve their elearning programs. Aramex used Elucidat to create engaging online training for their teams. The platform... made it easy to build and update courses. This helped Aramex deliver better learning experiences. The solution supported their business growth and employee development.
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ONLYOFFICE Docs helped SmartLynx Airlines improve secure online document collaboration. The airline integrated ONLYOFFICE Docs with Seafile to let employees... work together on documents safely. Before, staff emailed files back and forth, which was less secure. Now, all document sharing and co-editing happens in one place. The company chose ONLYOFFICE Docs because it is open-source and works well with their IT setup. Employees can now work remotely and stay connected.
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Tungsten Automation helped Ryder System, Inc. automate key business processes. Ryder saw a full return on investment in the first... six months. The company used robotic process automation to improve efficiency. Ryder continues to expand its automation program. Leaders at Ryder value innovation and open-mindedness in technology adoption.
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Tungsten Automation helped Ryder System, Inc. automate key business processes. Ryder saw a full return on investment in the first... six months. The company used robotic process automation to improve efficiency. Ryder continues to expand its automation program. Leaders at Ryder value innovation and open-mindedness in technology adoption.
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Tungsten Automation helped Ryder System, Inc. automate key business processes. Ryder saw a full return on investment in the first... six months. The company used robotic process automation to improve efficiency. Ryder continues to expand its automation program. Leaders at Ryder value innovation and open-mindedness in technology adoption.
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Tungsten Automation helped Ryder System, Inc. automate key business processes. Ryder saw a full return on investment in the first... six months. The company used robotic process automation to improve efficiency. Ryder continues to expand its automation program. Leaders at Ryder value innovation and open-mindedness in technology adoption.
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Tungsten Automation helped Ryder System, Inc. automate key business processes. Ryder saw a full return on investment in the first... six months. The company used robotic process automation to improve efficiency. Ryder continues to expand its automation program. Leaders at Ryder value innovation and open-mindedness in technology adoption.
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Tungsten Automation helped Ryder System, Inc. automate key business processes. Ryder saw a full return on investment in the first... six months. The company used robotic process automation to improve efficiency. Ryder continues to expand its automation program. Leaders at Ryder value innovation and open-mindedness in technology adoption.
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iSpring Suite helped Tattile cut support workload by 30%. Tattile used iSpring Suite to create online customer training for their... smart traffic cameras. The training reduced repeated support requests and improved customer satisfaction. Tattile built 15 interactive courses for 1,000 learners using quizzes and text-to-speech. The solution made content creation fast and cost-effective. Tattile also used iSpring Suite for employee onboarding.
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Figma helped Uber's design team solve collaboration problems when designing for cash payments in emerging markets. Before Figma, the team... struggled with slow workflows and could not work together in real time. Figma let designers collaborate instantly, even across countries. The team found it easy to switch to Figma and now uses it for almost all design work. Figma made organizing and finding design files much simpler for Uber's global team.
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Tungsten Automation helped Ryder System, Inc. automate key business processes. Ryder saw a full return on investment in the first... six months. The company used robotic process automation to improve efficiency. Ryder continues to expand its automation program. Leaders at Ryder value innovation and open-mindedness in technology adoption.
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Tungsten Automation helped Ryder System, Inc. automate key business processes. Ryder saw a full return on investment in the first... six months. The company used robotic process automation to improve efficiency. Ryder continues to expand its automation program. Leaders at Ryder value innovation and open-mindedness in technology adoption.
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Tungsten Automation helped Ryder System, Inc. automate key business processes. Ryder saw a full return on investment in the first... six months. The company used robotic process automation to improve efficiency. Ryder continues to expand its automation program. Leaders at Ryder value innovation and open-mindedness in technology adoption.
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Tungsten Automation helped Ryder System, Inc. automate key business processes. Ryder saw a full return on investment in the first... six months. The company used robotic process automation to improve efficiency. Ryder continues to expand its automation program. Leaders at Ryder value innovation and open-mindedness in technology adoption.
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Air India used Salesforce Data Cloud and Einstein 1 Service to connect all customer data into a single view. The airline faced... challenges from decentralized data and high call volumes, handling 550,000 service cases each month. With AI-powered recommendations and unified profiles, agents deliver faster, more personalized service. Salesforce Professional Services and Success Plans supported a smooth digital transformation. Air India plans to use generative AI for consistent messaging and call summaries.
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iSpring Suite helped Tattile cut support workload by 30%. Tattile used iSpring Suite to create online customer training for their... smart traffic cameras. The training reduced repeated support requests and improved customer satisfaction. Tattile built 15 interactive courses for 1,000 learners using quizzes and text-to-speech. The solution made content creation fast and cost-effective. Tattile also used iSpring Suite for employee onboarding.
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CSL Group used Workleap Officevibe to improve their performance management process. They faced challenges with employee dissatisfaction and a focus... on salary over growth. With Workleap Officevibe, they shifted to regular feedback and personal growth. 70% of employees now complete Pulse Surveys. The Good Vibes feature increased recognition, with 189 Good Vibes sent in three months. CSL Group saw better employee engagement and satisfaction.
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Wincanton used immersive VR training to reduce logistics incidents. The solution focused on learning development and design. VR simulations helped... staff practice real-world scenarios. This training improved safety and reduced mistakes. Wincanton saw fewer incidents after using the VR solution.
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Valamis learning platform helped Adelaide Airport transform its learning and development strategy. The airport needed a scalable solution to manage... compliance, safety, and professional development for a diverse workforce. Valamis provided mobile-friendly training, automated license tracking, and real-time manager dashboards. The platform now supports 300 internal staff and contractors, with plans to extend to 6,000 tenants. Adelaide Airport expects improved compliance, easier training access, and better workforce growth with Valamis.
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Sponge created a VR training solution for Royal Mail to help postal workers learn about dog safety. The training used... immersive 360° video to simulate real-life delivery scenarios. Workers could practice identifying hazards and making safe choices without real-world risk. The solution was cost-effective and reached the entire workforce. Royal Mail saw improved engagement and a new way to deliver safety guidance.
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Learn365 and Go1 helped San Diego County Regional Airport Authority improve staff learning. The airport needed a user-friendly platform that... worked with Microsoft 365 and offered a large course library. Learn365 provided easy management, strong reporting, and seamless Go1 integration. Staff can now learn at their own pace, from anywhere. Since using Learn365, training hours increased by 40%. Leadership and DEI courses are popular, and over 900 Go1 courses have been added.
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Totara Learn helped Deutsche Bahn AG create a unified learning platform for over 300,000 employees across 600 companies. The challenge was... to support diverse training needs, languages, and strict data protection rules. Totara’s open-source and modular system allowed for custom plugins and multi-language support. MM Learning Solutions led the integration, ensuring each business unit had secure, separate access. The new DB Lernwelt platform set a Guinness World Record for online training.
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Absorb LMS helped Wincanton move from manual, paper-based training to a digital learning platform. Wincanton expanded its course offerings from... 42 to over 750. The company reached an 87% course completion rate among 13,000 learners. Administrative time and resources dropped. Compliance training and employee development improved. Absorb Engage, Absorb Analyze, and Absorb Create supported these results.
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Docebo helped Flix save 135,000€ in onboarding costs each year. Flix used Docebo’s learning platform to train drivers, employees, and... partners in 18 languages across 20 countries. The company created custom learning paths and streamlined onboarding with FlixUni. Driver training completion rates rose from 10% to 88% globally. Docebo’s integration with Salesforce and mobile app supported Flix’s rapid growth and compliance needs.
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Go1 helped ABC Companies move from an outdated learning management system to a user-friendly platform. ABC Companies needed better employee... engagement and easier reporting for their 730 employees. Go1 provided a simple system, improved onboarding, and self-service reporting. Engagement rose, with 83% of training modules now completed. The HR team now spends less time on admin and more on strategic work.
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Trakstar Learn helped Uber Mexico train thousands of driver-partners each week. The team uploaded PowerPoint files to create web-based courses... and added quizzes to measure retention. Within three months, Uber saw over 13,000 mobile course completions and delivered up to 30,000 courses in a single week. The solution enabled scalable, consistent training and made Uber Mexico a regional leader. Uber plans to expand this training program to other countries in Latin America.
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iSpring Suite helped Tattile cut support workload by 30%. Tattile used iSpring Suite to create online customer training for their... smart traffic cameras. The training reduced repeated support requests and improved customer satisfaction. Tattile built 15 interactive courses for 1,000 learners using quizzes and text-to-speech. The solution made content creation fast and cost-effective. Tattile also used iSpring Suite for employee onboarding.
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Zoho Creator helped BlackBuck manage rapid growth in logistics operations. The company replaced manual Excel processes with custom asset and... fleet management apps. BlackBuck now tracks RFID tags, fuel cards, and cash cards across 200 cities. The solution improved asset control and enabled bulk data import, saving time and costs. Productivity increased by up to 50%, and development costs dropped to one-fifth of traditional methods.
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IBM watsonx Assistant helped VIA Metropolitan Transit launch Ava, a digital agent for San Antonio riders. Ava answers over 150... common questions in English and Spanish, 24x7. Since launch, Ava has handled more than 41,000 conversations and assisted nearly 28,000 unique users. The solution integrates real-time bus arrival data and mapping APIs. VIA uses IBM Cloud analytics to track business KPIs and improve customer service.
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EnVue Telematics had a slow and manual billing process. It took about 24 hours each month to handle billing for... thousands of subscriptions. They chose Stax Bill to automate and improve their billing. After switching, they cut their billing process time by about 60%. They also saw better billing accuracy and more revenue. The company now has better insight into its business and can budget and forecast much faster.
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Stripe Connect and Payments helped Lyft improve driver and passenger experiences. Lyft needed to pay drivers more often, not just... weekly. Stripe and Lyft built Express Pay so drivers could cash out anytime, usually within hours. In six months, over 40% of payouts used Express Pay.
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ASAP Systems' Inventory and Asset Tracking Software helped Ryder System, Inc. improve their inventory and asset management. Ryder moved from... manual Excel tracking to an all-in-one system. This change gave them full visibility, better organization, and reduced errors. The software's flexibility and scalability fit Ryder's needs. Ryder saw improved ROI and could quickly track assets across US and Canadian operations.
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Emburse helped Sasser Family Companies modernize their expense management. Sasser struggled with manual processes, legacy systems, and slow, error-prone workflows.... Emburse Professional automated receipt capture, enabled real-time tracking, and integrated with their financial system. The solution eliminated manual reclassification, improved reporting, and gave full visibility. Sasser achieved 75% time savings for finance, 40% faster report prep, 60% lower system costs, and 100% elimination of intercompany reclassification.
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Emburse helped Sasser Family Companies modernize their expense management. Sasser struggled with manual processes, legacy systems, and slow, error-prone workflows.... Emburse Professional automated receipt capture, enabled real-time tracking, and integrated with their financial system. The solution eliminated manual reclassification, improved reporting, and gave full visibility. Sasser achieved 75% time savings for finance, 40% faster report prep, 60% lower system costs, and 100% elimination of intercompany reclassification.
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Emburse helped Sasser Family Companies modernize their expense management. Sasser struggled with manual processes, legacy systems, and slow, error-prone workflows.... Emburse Professional automated receipt capture, enabled real-time tracking, and integrated with their financial system. The solution eliminated manual reclassification, improved reporting, and gave full visibility. Sasser achieved 75% time savings for finance, 40% faster report prep, 60% lower system costs, and 100% elimination of intercompany reclassification.
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Happay automated expense management for InterGlobe Air Transport Ltd. (IGAT). Before Happay, IGAT struggled with manual invoicing, lost documents, and... slow approvals. Happay's platform digitized expense capture, automated approvals, and improved compliance. The solution reduced storage needs, cut operational costs, and shortened reimbursement cycles from weeks to days. IGAT achieved 100% policy compliance and gained full visibility into expenses, leading to significant cost savings and higher employee satisfaction.
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SOLO Server from SoftwareKey System helped Akcelik & Associates modernize their sales and licensing process. The company needed to automate... sales, improve licensing, and integrate with their existing systems. SOLO Server enabled online ordering, automated license management, and custom web pages. The solution eliminated manual order processing and shipping. Customers now enjoy a seamless online experience, and staff save time on order handling.
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Emburse helped Sasser Family Companies modernize their expense management. Sasser struggled with manual processes, legacy systems, and slow, error-prone workflows.... Emburse Professional automated receipt capture, enabled real-time tracking, and integrated with their financial system. The solution eliminated manual reclassification, improved reporting, and gave full visibility. Sasser achieved 75% time savings for finance, 40% faster report prep, 60% lower system costs, and 100% elimination of intercompany reclassification.
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Billtrust helped Ward Transport and Logistics automate over $80M in payments. The company saved more than 1,300 hours by digitizing... payment processing. Billtrust AP Portal Delivery enabled flexible ACH, wire, and credit card payments. ACH remit volume grew from $2M to $12M per month, with over 1,600 payments monthly. Ward improved cash flow, efficiency, and payment accuracy using Billtrust Digital Lockbox.
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BillingPlatform helped SmartBike modernize its billing and payment system. SmartBike needed to manage complex ride data and multiple subscription models... across cities. BillingPlatform provided flexible billing, credit card management, and PCI compliance. The platform enabled SmartBike to add new charge methods and automate revenue collection. In less than four months, SmartBike consolidated global billing and scaled operations to more regions.
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ManageEngine ServiceDesk Plus, Endpoint Central, ADManager Plus, and Analytics Plus help Contrans Group automate help desk tasks and manage IT operations. The company supports... about 5,000 end users across North America. They use automation to speed up ticket management and custom reporting for Active Directory. Analytics Plus gives them dashboards to track tickets and improve IT decisions. These tools work together to unify IT data and drive business intelligence.
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Puzzel Conversational Intelligence helped DSB, Denmark’s national railway operator, improve customer service. DSB used AI to analyze customer interactions and... understand pain points. Customer sentiment rose from 43.7% to 58.8%. Tagging accuracy increased to 95–98%, saving 400 hours a year. DSB now uses data to make better decisions and improve digital services.
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Giva eChangeManager helped Westway Group, Inc. manage IT change processes after going public. The company needed an ITIL and Sarbanes-Oxley... compliant solution for global change tracking. Giva eChangeManager reduced labor costs by 70% and cut IT auditing costs by 80%. The solution improved IT infrastructure uptime and provided real-time reporting. Westway saw increased productivity and strong customer support from Giva.
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ThinkOwl’s OwlDesk and OwlForce helped Odyssey Logistics and Technology Corporation automate support processes. Odyssey’s service team handled 1,500 daily customer... emails and struggled with manual work and lack of control. With ThinkOwl, cases are routed by skill and priority, and agents see all needed info in one place. Smart AI workflows recognize business data in emails. Odyssey reduced processing time and improved response speed. Customers and agents are happier with faster, more accurate communication.
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BOSSDesk helped Alameda-Contra Costa Transit streamline IT service management. Before, manual processes and inconsistent workflows slowed ticket resolution. With BOSSDesk,... AC Transit used customizable forms and workflow automation to route requests and improve tracking. Employees found it easier to submit tickets, and urgent issues were escalated faster. The IT team now resolves service requests more quickly and efficiently.
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SysAid Cloud helped Lanseria International Airport move from on-prem to cloud in under two weeks. The airport doubled the number... of employee requests handled each month. Average time to resolve issues dropped from 25 days to just 2 days, a 92% improvement. Customer satisfaction reached a record high of 5.0. The migration lowered operational costs and improved service management across departments.
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Next4biz BPM helped Vigo manage courier recruitment and operations. Before, Vigo used tables and emails for over 6,000 couriers, which... caused errors and delays. Next4biz BPM gave Vigo a flexible workflow system. Now, all courier data and reports are in one place. This improved speed and organization. Vigo plans to expand digital onboarding and integrate more processes with Next4biz.
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OMQ Contact helped Flixbus improve customer service. Flixbus used OMQ Contact to answer questions in real time and reduce customer... inquiries. The dynamic contact form and central knowledge base made support faster and more accurate. Fewer follow-up questions led to higher customer satisfaction. Flixbus saw a clear drop in incoming requests and better ticket routing.
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Dixa helped Dott improve customer service with a unified agent workspace and Ada’s AI chatbot. Dott switched from Zendesk and... aircall to Dixa, integrating Ada, JIRA, and Surfboard. The new system cut response time by 70% and handling time by 40%. Customer satisfaction rose by 20%. Dott also reduced its reliance on external support agents by 50%. Agents now work faster and deliver more personalized service.
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Hiver helped Arrive Logistics handle emails 40% faster using automation. The finance team struggled with manual email sorting, duplicate replies,... and tracking unresolved messages. Hiver's shared inbox and analytics features automated email routing and improved visibility. This freed up an entire employee's workday for higher-value tasks. Arrive Logistics now delivers better customer service and processes payments more efficiently.
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GoTo Connect helped Salt Lake Express improve business communications. The company has over 200 employees, multiple offices, call centers, and... mechanic shops. Before GoTo Connect, they could not track call times or spot outliers. Now, they use call data to boost employee performance and customer satisfaction. GoTo Connect brought more transparency and efficiency to their operations.
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DB Cargo used Splunk to improve their rail logistics. They wanted better data insights and faster problem solving. Splunk helped... them track train operations in real time. This made their service more reliable. DB Cargo now solves issues faster and keeps trains running smoothly. Splunk gave them better control over their rail network.
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Air India used Salesforce Data Cloud and Einstein 1 Service to connect all customer data into a single view. The airline faced... challenges from decentralized data and high call volumes, handling 550,000 service cases each month. With AI-powered recommendations and unified profiles, agents deliver faster, more personalized service. Salesforce Professional Services and Success Plans supported a smooth digital transformation. Air India plans to use generative AI for consistent messaging and call summaries.
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Air India used Salesforce Data Cloud and Einstein 1 Service to connect all customer data into a single view. The airline faced... challenges from decentralized data and high call volumes, handling 550,000 service cases each month. With AI-powered recommendations and unified profiles, agents deliver faster, more personalized service. Salesforce Professional Services and Success Plans supported a smooth digital transformation. Air India plans to use generative AI for consistent messaging and call summaries.
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MCS-rm helped TMO Traffic manage rapid growth by replacing manual processes with a powerful rental management system. The software made... it easy to track inventory, handle inter-depot transfers, and automate daily reminders for equipment rentals. TMO Traffic improved efficiency and could manage around 200 jobs every two weeks. The system also made it simple to create professional invoices and quickly order equipment. TMO Traffic now delivers better service and has more control over its assets.
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Kapture CX helped Anteraja improve efficiency and reduce costs. Anteraja used Kapture CX to automate customer support. The platform resolved... 90% of customer queries without human help. Anteraja also used AI agents for voice and non-voice support. This led to faster responses and lower operational costs.
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Front helped Talon Air save 20,000 hours a year by streamlining private jet charter operations. The team moved from Outlook... to Front for better shared inbox management, routing, and automation. Agents now respond faster, avoid duplicate replies, and use templates to handle document-heavy requests. Front's features improved productivity and made it easier to track team performance. Talon Air delivers better customer service and manages complex workflows with Front.
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Pipedrive helps Bikeep manage sales and customer engagement for smart bicycle infrastructure in over 30 countries. Bikeep uses Pipedrive's email... integration and forecasting to track leads and prioritize deals. The platform keeps deals from falling through and supports growth in sustainable transportation. 98% of Bikeep's users rate their sessions 5 stars. Pipedrive's features help Bikeep make cities more cycling-friendly and boost sustainability.
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Palletline, a UK-based freight distribution company, used Gold-Vision CRM to improve their communication and efficiency. The CRM helped manage customer... relationships, track sales, and analyze data. Palletline integrated Lead Forensics to manage leads and used dynamic dashboards for insights. The CRM improved collaboration and allowed mobile access, enhancing sales and marketing strategies.
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ONLYOFFICE Docs helped SmartLynx Airlines improve secure online document collaboration. The airline integrated ONLYOFFICE Docs with Seafile to let employees... work together on documents safely. Before, staff emailed files back and forth, which was less secure. Now, all document sharing and co-editing happens in one place. The company chose ONLYOFFICE Docs because it is open-source and works well with their IT setup. Employees can now work remotely and stay connected.
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Mekari Flex helped Paxel, a logistics company, support employee financial stability. Paxel used Mekari Flex to give 500 employees access... to emergency funds. This solution aimed to prevent employees from turning to illegal online loans. Mekari Flex made it easier for staff to handle financial emergencies. Paxel improved employee well-being with this support.
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OutSystems helped Estafeta, a leading Mexican logistics company, grow shipments by 50% in two months during the COVID crisis. Estafeta used OutSystems... to build over 30 web and mobile apps, improving operational efficiency and customer experience. A digital factory team of 22 developers powered this transformation. The MiEstafeta app let users schedule pickups and track shipments. OutSystems enabled fast innovation and seamless integration across systems.
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Quickbase helped 3 Men Movers modernize their moving business. They replaced paper systems with a Quickbase app to manage 30,000... jobs per year. The app tracks customer records, contracts, and crew performance in real time. Tablet-based contracts speed up jobs and reduce stress for customers. The company now plans for 60 trucks and nearly 100 jobs daily across three markets. This led to better customer satisfaction and more efficient operations.
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Zoho Creator helped BlackBuck manage rapid growth in logistics operations. The company replaced manual Excel processes with custom asset and... fleet management apps. BlackBuck now tracks RFID tags, fuel cards, and cash cards across 200 cities. The solution improved asset control and enabled bulk data import, saving time and costs. Productivity increased by up to 50%, and development costs dropped to one-fifth of traditional methods.
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ManageEngine ServiceDesk Plus, Endpoint Central, ADManager Plus, and Analytics Plus help Contrans Group automate help desk tasks and manage IT operations. The company supports... about 5,000 end users across North America. They use automation to speed up ticket management and custom reporting for Active Directory. Analytics Plus gives them dashboards to track tickets and improve IT decisions. These tools work together to unify IT data and drive business intelligence.
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A leading South African logistics company needed a way to see all their operations in one place. They managed the... movement of over a million tons of coal each year using many trucks and trains. They used OQLIS Data Intelligence software to connect their systems. This gave them real-time tracking, better stock accuracy, and automated reports. They won an industry award and said they could not have achieved these results without OQLIS.
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MobileFrame helped Dickinson Fleet Services move from paper-based data collection to a mobile ERP platform. The company deployed over 100... apps on iPads and desktops, streamlining field and back office operations. The MobileFrame Dispatch App lets staff assign work orders and share real-time data. Dickinson now dispatches thousands of work orders daily, saving many labor hours. The sales team closes more deals with the new technology in place.
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Vizlib helped ProRail migrate from QlikView to Qlik Sense without losing key analytics features. The team used Vizlib Library to... keep essential KPIs and dashboard customizations. This made it easy for users to adapt to the new system. ProRail now reports critical safety and operational data with improved visualizations. The intuitive interface and custom options support daily and external reporting needs.
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Vizlib helped ProRail migrate from QlikView to Qlik Sense without losing key analytics features. The team used Vizlib Library to... keep essential KPIs and dashboard customizations. This made it easy for users to adapt to the new system. ProRail now reports critical safety and operational data with improved visualizations. The intuitive interface and custom options support daily and external reporting needs.
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Sisense Cloud helped CTSI-Global, a major freight audit and payment company, move from on-prem to cloud analytics. The switch saved... the development manager five to ten hours a week on infrastructure tasks. Dashboard load times became faster and build times dropped by 20-50%. CTSI-Global saved $40,000 by not needing a new host. The company also saw better performance and improved customer experience after migrating to Sisense Cloud.
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Vizlib helped ProRail migrate from QlikView to Qlik Sense without losing key analytics features. The team used Vizlib Library to... keep essential KPIs and dashboard customizations. This made it easy for users to adapt to the new system. ProRail now reports critical safety and operational data with improved visualizations. The intuitive interface and custom options support daily and external reporting needs.
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Hevo Data helped Hornblower optimize their data pipelines. Hornblower faced high costs moving large volumes of data from multiple sources... to their warehouse. They needed to move only essential data without hiring more engineers. Hevo Data's no-code platform let them set up pipelines quickly and move only the data they needed. As a result, they no longer needed 3 engineers and achieved 50% optimization by transferring only essential data.
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Air France-KLM used Digital. ai Deploy to speed up Java application deployment. This helped them shorten the turnaround time for...major projects by several weeks. The solution improved efficiency in their software deployment process.
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Zoho Creator helped BlackBuck manage rapid growth in logistics operations. The company replaced manual Excel processes with custom asset and... fleet management apps. BlackBuck now tracks RFID tags, fuel cards, and cash cards across 200 cities. The solution improved asset control and enabled bulk data import, saving time and costs. Productivity increased by up to 50%, and development costs dropped to one-fifth of traditional methods.
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Ryder Systems, a Fortune 500 transportation company, needed to modernize its IT communications to improve customer experience and reduce costs. They chose RingCentral... to replace their outdated PBX systems with a cloud solution. This change eliminated phone-related failures and reduced telecom expenses. Ryder implemented RingCentral in over 200 locations in six weeks, handling 30,000 calls a month. The new system improved efficiency and customer service, allowing for flexible workflows and better support for their last-mile delivery division.
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Alpha Anywhere helped Avis modernize its car rental contract process. The old system was hard to update and not flexible.... Farber Consulting Group used Alpha Anywhere to build a web-based solution. The new app made it easy to update contracts and manage rentals. Avis improved data accuracy and customer service. Productivity increased and costs went down by using fewer resources and low-cost hardware.
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Flowfinity helped Arkansas & Missouri Railroad (A&M) build a custom mobile safety training solution. A&M needed to improve employee safety... and compliance with federal regulations. The Flowfinity app replaced manual paperwork with mobile workflows for safety briefings and testing. After using Flowfinity, A&M reduced reportable injuries to zero, doubled efficiency testing, improved compliance, and cut inventory costs by up to $100,000 per train. Management praised the system for enabling an injury-free year and better staff accountability.
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CleverTap helped SafeBoda improve user retention in Nigeria. SafeBoda used CleverTap to build onboarding journeys for new app users. The... platform enabled SafeBoda to engage users with timely, relevant messages. SafeBoda achieved a 75% retention rate and a 42% conversion rate for goals. The solution also helped reduce churn and improve customer experience.
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Thinkproject provided Document & Collaboration Management and Virtual Design & Construction Management for the Fehmarn Belt Fixed Link Tunnel. The project faced... many objections, including environmental and logistical concerns. Thinkproject's solution enabled automated, consistent responses to identical arguments, saving time and ensuring uniformity. All objections were collected, categorized, and processed through approval steps in Thinkproject. This helped the project address public and regulatory concerns efficiently.
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Singular helped Beat fight ad fraud in the ride-hailing industry. Beat faced wasted ad budgets and unreliable reports due to... fraud. They used many media sources, making them a target for different fraud types. Beat chose Singular's next-generation attribution and analytics solution. This let them measure, analyze, and optimize their marketing. Beat improved user acquisition and protected their ad spend.
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Pegasus, a large low-cost airline in Europe, improved its Return On Ad Spend (ROAS) using Insider's Predictive Ad Audiences (PAA). By targeting visitors... likely to make purchases, Pegasus created tailored experiences to boost conversions. This AI-driven approach helped Pegasus optimize acquisition costs and enhance customer engagement.
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DHL Express used RCS messaging with LINK Mobility to improve delivery alerts. Customers now get secure, branded messages with real-time... updates. RCS lets DHL show verified sender identity and interactive delivery options. This builds trust and makes tracking easier. Customers in Germany manage deliveries with more confidence and better engagement.
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Infobip helped Cabify fight fake traffic and improve customer experience. Cabify used Infobip's fraud and security solutions to block fraudulent... OTP traffic. This made their platform safer for users. The solution also improved trust and reliability for Cabify's transportation services. Cabify now delivers a better customer experience with secure communications.
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Glide helped Innovative Logistics Group build the iDispatchHub app for small trucking businesses. The AI logistics agent replaced paper and... spreadsheet processes, giving real-time fleet visibility and automating dispatch tasks. The company saved 20 hours per week on admin work and managed twice as many carriers without hiring more staff. Since launch, the app enabled over $1 million in sales. Customers saw a 12% revenue increase and a 25% reduction in downtime and lead time.
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Air India used Salesforce Data Cloud and Einstein 1 Service to connect all customer data into a single view. The airline faced... challenges from decentralized data and high call volumes, handling 550,000 service cases each month. With AI-powered recommendations and unified profiles, agents deliver faster, more personalized service. Salesforce Professional Services and Success Plans supported a smooth digital transformation. Air India plans to use generative AI for consistent messaging and call summaries.
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Glance helped Truckstop. com improve customer support. Before Glance, agents spent too much time asking questions to understand customer issues....With Glance, agents can see the subscriber's browser screen. This lets them quickly understand problems and guide users to solutions. Truckstop.com saw lower average handle time and better customer satisfaction in their service and training center.
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SnapLogic helped Bison Transport move from a rigid, on-premise transportation management system to a modern cloud-based solution. The company faced... challenges with tightly coupled legacy systems and fragmented data, which slowed operations and made growth hard. SnapLogic enabled better data management and improved access to information. This helped Bison Transport support its growth plans and prepare for AI adoption. The new architecture made operations more efficient and flexible.
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FedEx used the Yext platform to improve its online presence and manage reviews for over 725 locations in Latin America and the Caribbean. The challenge was... to boost discoverability and reputation with a small customer service team. Yext's Reputation Management tool gave FedEx a central place to monitor and respond to reviews in multiple languages. The team quickly scaled review responses and improved customer engagement. FedEx saw a 97% increase in five-star reviews, more 'Get Directions' clicks, and faster review response times.
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Sentry helps Flexport monitor critical workflows and improve customer experience. Flexport uses Sentry for error monitoring and release health. The... platform gives detailed visibility into release health for CI/CD. Flexport can quickly find and fix user-facing issues. PagerDuty integration enables fast response times. Sentry supports Flexport with SDKs for Javascript, Node, Go, Python, and Ruby.
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Zello helped 24/7 Express Logistics, Inc. improve dispatch efficiency. The company replaced phone calls with instant push-to-talk communication. Dispatch Hub’s... call queue let all dispatchers share calls and respond faster. Couriers sent instant photo proof of delivery and texts to troubleshoot issues. Zello kept all media for easy access to order details. The company saw increased efficiency in courier operations.
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Retool helped Tripplo centralize data from microservices, AWS Lambda, and DynamoDB. The team replaced a PHP admin panel and a... custom React app with a single Retool dashboard. Building new apps became much faster, with one admin panel rebuilt in 30 minutes. Tripplo saved at least 5 hours of engineering time per week. Business teams now access real-time shipment and revenue data in one place.
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Matrix42 platform helped Finavia manage many types and large numbers of contracts. Finavia needed to meet strict regulations and maintain... high service quality at 20 airports. The company faced challenges with contract management and compliance. Matrix42 provided a solution for smooth and safe contract management. This improved Finavia's ability to meet regulatory requirements and support airport operations.
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Talkspirit helped Le Groupe La Poste boost collaboration and innovation. The platform let 20,000 employees share ideas, report issues, and... vote on solutions. Staff could join challenges and propose 800 to 900 ideas each year. The solution improved feedback, sped up problem-solving, and built a strong community of engaged ambassadors. This led to better customer and employee experiences across the organization.
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Fellow LMS helped Barnimer Busgesellschaft improve onboarding and training for bus drivers. Trainees create route videos with GoPro and upload... them to the LMS, making knowledge easy to access on the road. The platform allows mobile access and supports multiple authors, so employees can build and update courses. This new system speeds up onboarding and keeps all staff up to date. The company now has a central hub for training and information.
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London Luton Airport used BSI's Service Excellence Kitemark to improve its service quality. The airport aimed to set a new... standard for customer experience. With the Kitemark, London Luton Airport became the first in the world to achieve this recognition. This shows their commitment to service excellence and customer satisfaction.
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*instinctools built a mobile taxi booking app for an Italian transportation company. The company wanted to stand out in a... crowded market with user-friendly features and advanced AI-driven customer support. The app included real-time tracking, customizable ride options, and a smart conversational AI chatbot. After launch, 78% of customer support requests were resolved without human help. Operational costs dropped 24% below the industry average.
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Iron Mountain InSight Content Management helped a European airline digitize over 3 million HR backfiles for 60,000 employees. The airline automated... manual HR processes and improved access to employee records. Staff now use dashboards for secure, role-based access to information. The solution increased regulatory compliance and protected sensitive employee data. HR service levels improved and manual work decreased.
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Denver Cold Storage & Denver Logistics had problems with a paper-based system for handling invoices. They used DocuWare to digitize... their accounts payable process. Now, they can track invoices in real time and avoid duplicate payments. The new system saves time and makes cash flow management easier. They plan to expand DocuWare to their customer service department soon.
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AODocs helped FM Logistic speed up proof of delivery and invoicing. The company used to take days or weeks to... deliver documents. With AODocs, this now takes just minutes. The platform automated workflows and centralized document management. FM Logistic eliminated delays, fines, and improved customer satisfaction. Teams now work faster and communicate better.
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Lingo helped Lime's 3-person team manage global brand consistency. Lime used Lingo's digital asset management to organize and share brand... assets. The platform made it easy to keep brand guidelines and assets together. This helped Lime scale their brand across many locations. Lingo gave Lime a simple way to control and update brand content.
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Document Manager helped TNT Express improve efficiency and customer service. TNT Express used to rely on paper-heavy processes for proof... of delivery. With Document Manager, they now scan and manage PoD documents online. The system works at over 50 UK sites and handles more than 80,000 deliveries daily. Customers can access proof of delivery information quickly. This change streamlined operations and improved access to delivery records.
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Edito . NET Core platform powered new Rate API and Tracking API systems for APC Postal Logistics. The challenge was...to improve internal and external shipping processes and modernize the website. The Tracking API now lets 1.5 million people per month check parcel status. The Rate API handles about 100,000 queries monthly for shipping cost estimates. The solution uses AWS hosting and supports integration with external systems. APC gained a modern, efficient, and flexible logistics tool.
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Hyland OnBase helped Axxess International Inc. , a freight forwarder and customs broker with over 170 employees, improve process efficiency...during the pandemic. The company faced challenges with remote work and document integration. Hyland's content management solution enabled better process management and business continuity. Axxess International chose to invest in technology to support growth and remote operations. The solution streamlined accounts payable and document handling for the team.
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Natterbox Voice for Salesforce helped Talixo improve customer satisfaction and reduce call waiting times by over 40%. Talixo needed a... scalable telephony system that integrated with Salesforce after rapid growth and post-pandemic recovery. Natterbox enabled better agent performance monitoring, easy remote work, and personalized customer interactions. The new system made calls faster and more efficient, with agents needing minimal training. Talixo now benefits from improved customer satisfaction and greater operational efficiency.
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Genesys Cloud CX helped Ethiopian Airlines improve service delivery. The airline used the platform to engage website visitors and turn... window shoppers into paying customers. The solution enabled better customer experiences at scale. Ethiopian Airlines increased monetization of their website traffic. The company enhanced its digital engagement and service efficiency.
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Leaptree Optimize helped Air Canada Cargo automate quality assurance in Salesforce. The team cut QA costs by 30% and saved... 25% of their time. They eliminated manual errors and improved agent engagement with real-time dashboards and gamification. The solution increased evaluation coverage and made coaching easier. Air Canada Cargo now has better performance visibility and compliance.
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CXone helped ArrowXL fix problems with old, separate systems. ArrowXL used CXone to bring all contact center work into one... place. Agents now save time and work faster. ArrowXL saw a 10% drop in labor costs and agents handle two more contacts per hour. Better reporting lets managers and agents see how they are doing. Coaching and first-contact resolution improved. ArrowXL plans to use more AI features in the future.
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MightyCall helped Fortecho LLC move to remote work and cut costs. Fortecho needed a phone system with call recording as... a default feature. MightyCall offered call recording with 12 months of storage at no extra cost. The call transfer feature let team members work from anywhere. Fortecho made a smooth switch to remote work using MightyCall's business phone system.
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Eckoh's IVR and EckohROUTE solutions helped Transport for London handle 1 million calls, improving journey planning and customer experience. Secure Chat and... CallGuard enabled PCI DSS-compliant payments and freed agents for complex inquiries. The system recognizes repeat callers and provides real-time travel updates. TfL now delivers fast, personalized information across all transport modes in London.
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Yeastar P-Series Cloud Edition helped BigFoot Express Freight connect 12 branches and over 400 employees. The company needed reliable communication... for more than 5000 daily calls and real-time call center tracking. Yeastar delivered seamless integration, 99.99% uptime, and real-time monitoring. Linkus softphone enabled calls between branches and on the road. BigFoot saw better efficiency, higher productivity, and zero downtime for their 24/7 operations.
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Avaya Infinity Platform helped Dubai Roads and Transport Authority build a modern contact center. The new solution improved customer satisfaction... by 50%. The contact center now handles over 20,000 calls per week. Avaya delivered a turnkey solution, including consultancy, deployment, and agent training. The project reduced risk of downtime and improved public service for Dubai's fast-growing population.
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Kickbox helped AnyVan improve their email verification process. AnyVan had high hard bounce rates and lost customers due to invalid... email addresses. They used Kickbox’s Real-Time Email Verification API in their booking flow. This reduced hard bounce rates by 61% year-over-year. AnyVan also captured about 5% more new customers each month. Customer engagement and revenue increased.
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Inxmail helped SBB improve email communication for travelers. SBB wanted to send digital tickets with QR codes in four languages.... They needed emails to work offline and be easy to use. Inxmail's platform integrated with SBB's systems and automated personalized emails. SBB now sends reliable ticket emails and manages internal newsletters efficiently. The solution reduced digital barriers and improved customer experience.
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Zoho Creator helped BlackBuck manage rapid growth in logistics operations. The company replaced manual Excel processes with custom asset and... fleet management apps. BlackBuck now tracks RFID tags, fuel cards, and cash cards across 200 cities. The solution improved asset control and enabled bulk data import, saving time and costs. Productivity increased by up to 50%, and development costs dropped to one-fifth of traditional methods.
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Netcore's no-code nudges technology helped Shadowfax boost feature adoption. Shadowfax used Netcore to guide users with targeted nudges. This led... to a 69% increase in feature adoption. The solution made it easy for users to try new features. Shadowfax saw better engagement from their users.
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IntelliClick helped CSA Transportation connect GoldMine CRM and Truck Mate operations for better business automation. Before, CSA had data in... separate systems, making it hard to give personal service as their shipping business grew. With integration, sales and marketing teams now see all customer info in one place. They use targeted email campaigns and get instant alerts for new sales chances. Sales reps respond faster, leads are better, and email open rates are higher. CSA keeps its small company feel while growing and serving more customers.
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NS International used CloseAlert to collect customer feedback from their email campaigns. They sent over 3 million emails yearly but... lacked direct customer input. By adding feedback requests to emails, they gathered 2,000 messages in six months and over 11,000 in a year. Insights led to changes like updating coupon values and fixing campaign errors. Feedback now shapes all email content and decision making, improving customer satisfaction and loyalty.
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Bird’s Flow Builder and Inbox helped Aramex handle a surge in customer support requests during the pandemic. Aramex used WhatsApp... and chatbots to automate delivery tracking and updates, reducing the need for calls. The support team now manages 500,000 WhatsApp messages each month. Agent productivity increased by 2.7 times. Aramex aims to cut call volume by 80% as they expand Bird’s solutions to more countries.
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Xtremepush helped daa (Dublin Airport Authority) achieve personalised, multichannel customer engagement. daa wanted a partner for engagement, data, and analytics.... Xtremepush deployed its solution via private cloud for daa. daa launched its first campaign in 8 weeks. The email builder tool made campaign creation faster and easier. daa praised Xtremepush for delivering results and finding solutions for every email need.
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Extensiv helped Averitt Express improve warehouse operations. Before Extensiv, Averitt used paper and spreadsheets, which made tracking inventory and staff... hard. With Extensiv 3PL Warehouse Manager, SmartScan, and Labor Analytics, Averitt automated workflows and gained real-time data. This led to 60 hours saved per day in warehouse operations and a 25% cut in labor costs. Customer satisfaction increased due to better inventory visibility.
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OSF Digital helped Deutsche Post DHL Group improve their applicant management. The company had many systems for tracking job applicants,... which caused scattered data and slow processes. OSF Digital reviewed the hiring workflows and grouped applicants. They suggested new processes and recommended HR solutions. OSF Digital also built approval and stage management systems for hiring. This set a strong base for future HR technology projects.
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Drive lah used Sharetribe to launch a car-sharing marketplace in Singapore. They needed to get to market fast and used... Sharetribe's ready-made features like online payments and user interaction. The platform helped them grow to 150,000 users and 2,000 listings with a team of 30. Drive lah raised $3.2 million in pre-series A funding and expanded into Australia. The founders say Sharetribe's support and community were key to their rapid growth.
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Rejsekort & Rejseplan A/S wanted to make public transport easier in Denmark. They launched a new app in April 2024... to let people check in and out of buses, trains, and metros with their phones. They worked with Billwerk+ to handle payments and subscriptions in the app. The app makes travel simpler and helps people remember to check out. Since launch, there have been close to 6 million travels using the app.
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Bluestone PIM helped Wilhelmsen Ships Service manage product information for a global business. The company needed to handle data for... many products across 125 countries and 2,200 port locations. Bluestone PIM improved product catalog management and enabled seamless experiences across online, mobile, and offline sales channels. The solution allowed for localized product information and better collaboration. Wilhelmsen integrated Bluestone PIM with Episerver CMS to meet their business needs.
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Fanplayr helped Northern Trains boost email sign-ups by 300% in one month. The team used overlay and embedded widgets to... target users and gather feedback. A slide-out toaster widget on the service page collected real-time user input. Transport Focus praised the feedback strategy. Northern Trains improved disruption information and user engagement with Fanplayr's solutions.
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Billtrust helped Ward Transport and Logistics automate over $80M in payments. The company saved more than 1,300 hours by digitizing... payment processing. Billtrust AP Portal Delivery enabled flexible ACH, wire, and credit card payments. ACH remit volume grew from $2M to $12M per month, with over 1,600 payments monthly. Ward improved cash flow, efficiency, and payment accuracy using Billtrust Digital Lockbox.
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LoyLap helped Lynton Railway modernize its payment system with reloadable membership cards and QR code accounts. Locals now tap cards... or scan phones for easy access, skipping queues and cash. Preferential pricing encourages advance payments, boosting loyalty and cash flow. Since 2019, 553 user accounts were created and 1,992 fund additions made, with an average load of £31.34. Fund additions rose 155% from Q1 to Q2, showing strong seasonal engagement and improved revenue stability.
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Loylogic built a multi-country, multi-language online shopping portal for Delta Air Lines. The goal was to help Delta attract more... Latin American travelers and expand engagement. The portal lets SkyMiles members in 26 countries earn extra miles for online shopping. Loylogic handled product fulfillment, local currencies, and languages. This solution made Delta's loyalty program more appealing to non-US members.
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Toureasy offers carbon-friendly coach holidays in the UK. They needed a modern payment solution. Trust Payments provided a full suite... payment platform. This helped Toureasy save on transaction fees and simplify bookings. The platform supports their carbon-neutral goals.
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Voucherify helped Chelsea Logistics launch a loyalty program for their ferry services. They needed to increase repeat bookings, encourage off-peak... travel, and improve customer satisfaction. Chelsea Logistics integrated Voucherify in less than two months for both B2C and B2B eshops. The program gained over 21,000 loyalty members within months of launch. Loyalty participants achieved a 13% booking conversion rate. The solution reduced development time with out-of-the-box promotion logic and enabled real-time point tracking and easy reward redemption.
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Xoxoday integrated with SAP SuccessFactors to help Yarra Trams improve employee engagement. Yarra Trams faced fragmented recognition programs, high admin... work, and no analytics. The new digital rewards platform unified recognition, reduced IT effort, and gave employees more control. Staff embraced the change, boosting workplace culture and values.
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Eber helped Lalamove improve customer relationships in a two-sided marketplace. Lalamove used Eber's loyalty marketing platform to build brand love.... The solution focused on loyalty, marketing, and messaging features. Lalamove aimed to deliver better customer experiences. The case highlights how Eber supports customer retention and engagement.
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TIBCO Connected Intelligence platform helped Aeroporti di Roma transform its airport operations. The company integrated real-time data across its ecosystem... to improve the passenger experience. Service quality increased by 35% over six years. Aeroporti di Roma earned a 5-star COVID-19 safety rating and was named Best Airport in Europe for four years. The solution enabled proactive operations, better decision-making, and new revenue opportunities.
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Qualtrics helped UPS improve its diversity, equity, and inclusion strategy for over 534,000 employees. UPS used Qualtrics to run DEI... surveys, analyze employee feedback, and identify areas for improvement. The company saw a 10-point increase in employees’ likelihood to recommend UPS. UPS launched the 'You belong at UPS' initiative and elevated its DEI officer role to the C-suite. Qualtrics enabled UPS to act on insights and support career growth for underrepresented groups.
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SurveySparrow helped SOCAR, a car-sharing platform in Malaysia, double its customer survey responses. SOCAR used SurveySparrow to run NPS surveys... and monitor customer feedback in real time. The platform's dashboards and integrations made it easy to track and analyze data. SOCAR saw a 15% increase in response rates and higher customer engagement. The tool enabled smarter decisions and improved customer experience.
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Davies Claims Solutions helped a leading logistics and transport supplier improve driver awareness of third party intervention obligations. The team created... accident reporting protocols, branded bump cards, and claims communication packs. They supported these with road shows and policyholder-level compliance data. This approach aimed to boost third party capture rates and control claims costs. The solution focused on claims management and compliance in the transport sector.
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Delighted helps Silvercar improve the airport car rental experience. Silvercar uses Delighted's Net Promoter Score (NPS) surveys to get real-time... customer feedback. The company maintains an average NPS of 80 to 85, much higher than the industry average of 18 to 26. Silvercar sees 50% survey response rates from first-time users. Delighted enables Silvercar to quickly address customer pain points and keep teams aligned as the business grows.
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Voxpopme helped Alaska Airlines improve customer experience by adding video feedback to their Alaska Listens survey. The airline collected over... 500 customer video responses in just four days. Automated analysis of these videos gave deeper insights into customer needs and helped segment travelers. Alaska Airlines used these insights to redefine friendliness and make specific improvements. Video feedback also created empathy among employees and led to more customer-focused decisions.
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SurveySparrow helped SOCAR, a car-sharing platform in Malaysia, double its customer survey responses. SOCAR used SurveySparrow to run NPS surveys... and monitor customer feedback in real time. The platform's dashboards and integrations made it easy to track and analyze data. SOCAR saw a 15% increase in response rates and higher customer engagement. The tool enabled smarter decisions and improved customer experience.
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SurveySparrow helped SOCAR, a car-sharing platform in Malaysia, double its customer survey responses. SOCAR used SurveySparrow to run NPS surveys... and monitor customer feedback in real time. The platform's dashboards and integrations made it easy to track and analyze data. SOCAR saw a 15% increase in response rates and higher customer engagement. The tool enabled smarter decisions and improved customer experience.
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3CLogic’s AI Cloud Contact Center was integrated with ServiceNow CSM at daa, the operator of Dublin and Cork airports. daa faced challenges... with siloed systems, inflexible IVR, and manual ticketing. 3CLogic unified customer service operations, enabling agents to access data instantly and update IVRs in real time. The solution improved first-call resolution, increased agent productivity, and boosted customer satisfaction. Centralized dashboards provided actionable insights and greater agility for daa’s support teams.
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Membrain helped Eurotainer improve sales process and pipeline management. The company needed a tool that was easy to use and... could handle global operations. Membrain offered a simple setup, visual pipeline, and global view. Eurotainer quickly adopted the platform and found it adaptable to their needs. The team now manages sales more efficiently across multiple regions.
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Highspot helped FedEx Office boost buyer engagement by 22%. The team faced fragmented sales operations and manual processes. Highspot's sales... enablement platform integrated with Salesforce, giving real-time visibility into customer interactions. Reps used digital sales rooms and Pitch features to connect with buyers. Publisher productivity rose by 60% and content findability reached 88%.
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Synap helped the British International Freight Association move from manual, Word-based open-book exams to a digital platform. BIFA faced delays,... accessibility issues, and data loss with their old process. Synap provided a secure, easy-to-use online exam system with structured scheduling and Zoom proctoring. Trainers found grading faster and more reliable. BIFA quickly adopted the platform with strong onboarding and support from Synap.
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FedEx used the Yext platform to improve its online presence and manage reviews for over 725 locations in Latin America and the Caribbean. The challenge was... to boost discoverability and reputation with a small customer service team. Yext's Reputation Management tool gave FedEx a central place to monitor and respond to reviews in multiple languages. The team quickly scaled review responses and improved customer engagement. FedEx saw a 97% increase in five-star reviews, more 'Get Directions' clicks, and faster review response times.
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Imprima VDR helped HS2 share the High-Speed Rail Bill for Phase One with the public, press, and MPs. HS2 needed a... fast solution under tight deadlines. Imprima optimized and compressed thousands of files and mapped them onto USB sticks. They also built a secure online payment gateway for document purchases. This was the first time UK legislation was deposited electronically. HS2 praised Imprima for enabling this historic achievement.
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Infogain built a cloud native app for a major transportation company to improve carbon emission reporting. The app calculates emissions... at the package level and supports millions of packages daily. It uses Azure, Databricks, and Postgres, with Angular and ReactJS frontends. The solution enables customers to estimate emissions for future shipments and provides real-time CO2e reports. The app scans over 15 million packages, creates 5 billion data records, and supports 60+ countries. It is recognized as one of the company's top five innovative products.
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Pipefy helped Ocean Network Express (ONE) fix its accounts payable process after merging three companies. ONE struggled with manual, decentralized... workflows and poor communication. The pandemic made these problems worse, making remote work unmanageable. Pipefy's platform brought control and standardization to their finance operations. ONE now pays vendors on time and has better process visibility.
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Bloomreach Engagement helped VR, Finland's main railway company, boost email open rates by 20%. VR used personalized email marketing to... target customer segments and improve digital engagement. The solution enabled non-technical staff to create campaigns without IT support. VR saw a 30% increase in revenue from customers receiving email communications. The company aims to further enhance customer lifetime value with AI-driven omnichannel marketing.
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Dotdigital helped Parcelhero boost email revenue by 4x. The marketing team switched from Mailchimp to Dotdigital to speed up email... creation and improve segmentation. They launched 29 campaigns in 11 months, up from just 4 before. Automated programs like cart abandonment and re-engagement saved time and increased conversions. Email volume jumped from 33,000 to 1.3 million, driving strong business growth.
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Air India used Salesforce Data Cloud and Einstein 1 Service to connect all customer data into a single view. The airline faced... challenges from decentralized data and high call volumes, handling 550,000 service cases each month. With AI-powered recommendations and unified profiles, agents deliver faster, more personalized service. Salesforce Professional Services and Success Plans supported a smooth digital transformation. Air India plans to use generative AI for consistent messaging and call summaries.
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Document Manager helped TNT Express improve efficiency and customer service. TNT Express used to rely on paper-heavy processes for proof... of delivery. With Document Manager, they now scan and manage PoD documents online. The system works at over 50 UK sites and handles more than 80,000 deliveries daily. Customers can access proof of delivery information quickly. This change streamlined operations and improved access to delivery records.
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Agillic helped Molslinjen, Denmark's leading ferry operator, change customer views about ferry travel costs. Molslinjen used Agillic's personalisation platform to... send tailored messages showing real savings for each customer. This data-driven approach led to over 50,000 digital calculator uses and more than DKK 2 million in direct revenue. Personalised email campaigns brought 45% more sales than generic ones. Molslinjen also saw a 25% rise in top-of-mind awareness and a 55.5% increase in Net Promoter Score.
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Kommunicate helped LULA Loop automate customer support for ride sharing in South Africa. LULA Loop serves about 4,000 customers daily... across major cities. The chatbot reduced manual work and made responses faster. Kommunicate’s analytics gave LULA Loop better visibility into query resolution. The team now manages all support from one platform, improving efficiency and customer experience.
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HelpCrunch helped Rekola improve in-app customer service for their bike-sharing app. Rekola switched from phone and email support to HelpCrunch... live chat. This made it easier for users to get help without leaving the app. Phone calls dropped and customer satisfaction went up. Rekola now has 12,000 App Store reviews with a 4.9/5 rating and a 4/5 rating on Google Play.
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LivePerson’s Conversational Cloud helped a leading Brazilian airline cut its customer service queue by 84%. The airline switched from traditional... chat to an asynchronous conversational model. In 10 months, they saw a 42% increase in conversations handled by human agents. AI resolved 59% of new conversations within the bot. The project boosted operational efficiency and improved customer experience.
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Tungsten Automation helped Ryder System, Inc. automate key business processes. Ryder saw a full return on investment in the first... six months. The company used robotic process automation to improve efficiency. Ryder continues to expand its automation program. Leaders at Ryder value innovation and open-mindedness in technology adoption.
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Blue Dart used the WhatsApp chatbot from Jio Haptik to improve shipment delivery. The company wanted to reduce failed deliveries... when customers were not available. The WhatsApp chatbot automated 78% of conversations and handled 3.2 million chats. Blue Dart achieved a 2.5x ROI. Delivery partners could optimize routes and improve customer satisfaction.
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Piwik PRO Analytics Suite helped DFS Deutsche Flugsicherung improve their recruitment process. DFS used the platform to track applicant behavior... and optimize HR marketing campaigns. They gained insights into which channels and regions brought the best candidates. DFS made their recruitment more cost-effective and improved website performance. The company now runs targeted campaigns and meets its recruitment goals every year.
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Pivotal GemFire helped China Railways Corporation scale its online ticketing system. During peak travel, the site handled up to 10... million tickets sold per day and 1.4 billion page views. GemFire improved ticket calculation speed by 50 to 100 times and kept response times at 10-100 milliseconds. The new system replaced 72 UNIX servers with 20 x86 servers, cutting costs and boosting reliability. High availability and redundancy ensured continuous uptime during massive demand spikes.
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MarinOne helped Suntransfers. com boost Google Ads revenue by 132% and Microsoft Ads revenue by 390%. The company improved ROAS...by 36% on Google Ads and 147% on Microsoft Ads. MarinOne’s cross-channel reporting and bidding tools let Suntransfers.com manage all campaigns in one place. The team saved half the time on long tail bidding. Suntransfers.com gained better visibility and outperformed competitors using MarinOne.
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Supermetrics helped KLM unify customer data across paid and owned channels. KLM used real-time data to adjust bidding and targeting,... increasing conversion rates by 5%. Dynamic personalization of ads improved paid media conversions. The "Mail my Search" feature drove a 25% revenue increase and more qualified contacts. Predictive remarketing cut cost per booking by 40% and doubled bookings at the same spend. Hyper-relevant email campaigns boosted value per sent email by 800%.
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Siteimprove helped Swiss Post improve digital accessibility and SEO. The company used Siteimprove to manage accessibility, content quality, and search... engine performance across seven websites. Swiss Post saw an 82% reduction in broken links and a 12% boost in search visibility. The team crawled 15,000 web pages. These improvements led to better user experience and higher conversions.
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DigiGreet is a digital electronic signing in system used by GWR in depots across the country. GWR needed a way... to manage visitor sign-ins efficiently. DigiGreet provided a digital solution for electronic signing in. The system is now used throughout GWR depots. This improved visitor management for GWR.
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EVA Check-in helped Gulf Agency Company (GAC) Qatar manage site sign-ins for a mobile workforce. GAC needed a cost-effective, easy-to-use... system after leaving their previous provider. They installed tablet kiosks for staff and visitors to check in and out, ensuring accurate data and preventing timesheet fraud. The solution now tracks over 13,000 sign-ins each month, making it easy to know who is on site at any time. Management uses this data to reconcile overtime and optimize site operations.
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Greetly helped DHL speed up driver processing and improve visitor management at busy logistics hubs. DHL faced driver congestion, slow... check-ins, and compliance issues with manual processes. Greetly's visitor management system used kiosks, license scanning, badge printing, and preregistration to solve these problems. DHL now has faster check-ins, audit-ready visitor logs, and better security. Repeat drivers use QR codes for even quicker entry.
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SwipedOn helped NAS Airport Services in Nairobi, Kenya, move from paper visitor books to a digital sign in system. The company wanted... to save time, improve data privacy, and reduce paperwork. SwipedOn made visitor sign in faster and more secure, with features like instant notifications and visitor pre-registration. The system also helped manage hybrid work and supported safe, contactless sign in during COVID-19. Visitor data is now stored securely and can be retrieved instantly.
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Visitly helped Kings Transport & Logistics improve visitor management. The company replaced manual processes with Visitly’s digital solution. This made... registration easier and boosted safety compliance. Visitly also helped with COVID contact tracing and efficient visitor log management. The team liked the simple interface on both tablet and PC.
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Iron Mountain InSight Content Management helped a European airline digitize over 3 million HR backfiles for 60,000 employees. The airline automated... manual HR processes and improved access to employee records. Staff now use dashboards for secure, role-based access to information. The solution increased regulatory compliance and protected sensitive employee data. HR service levels improved and manual work decreased.
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DSV, a multinational transport and logistics company, adopted Papirfly to streamline creative production. The platform replaced multiple systems, allowing for... better collaboration across borders. Employees could use the software confidently after just an hour of training. This change helped DSV maintain its position in the global transport industry.
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Naviair had trouble seeing all their cloud software and could not get useful data from their old tool. They needed better... visibility and easier access to information. Xensam gave them a clear view of all their software, including hidden cloud apps. Employees learned the new system quickly. They now share useful reports across teams and can make better decisions about software licenses. They also found ways to save money on Microsoft licenses.
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Zebra helped Autodemolizione Pollini reduce workflow interruptions by 20%. The company faced frequent disruptions in their operations. Zebra provided technology... solutions to streamline their processes. As a result, Autodemolizione Pollini saw fewer interruptions and improved efficiency.
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MaintainX helped ColdTrack cut downtime by 70%. Before, ColdTrack struggled with scattered paper records, long audit prep, and lost parts.... The team worked 70+ hours a week buried in paperwork. After switching to MaintainX, they went 100% paperless. Now, they manage maintenance, safety, and audits with ease. MaintainX supports regulatory compliance and high pressure processing for food safety.
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MelpApp helped Acme Logistics Corporation fix poor communication and long, unfocused meetings. The company used MelpApp to centralize team chats,... manage projects, and assign tasks. This led to faster responses, better project tracking, and more focused meetings. Employees saw productivity gains from 100% up to 300%. Team morale improved with a single platform for meetings and document sharing.
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Text Request helps Two Men and a Truck Chattanooga respond to customer estimate requests faster. Phone follow-ups were hard when... customers were busy. With Text Request, staff send quick texts to check availability and share promotions. The platform is easy to use and makes the estimate review process simple. This leads to faster customer service and better sales follow-up.
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Air India used Salesforce Data Cloud and Einstein 1 Service to connect all customer data into a single view. The airline faced... challenges from decentralized data and high call volumes, handling 550,000 service cases each month. With AI-powered recommendations and unified profiles, agents deliver faster, more personalized service. Salesforce Professional Services and Success Plans supported a smooth digital transformation. Air India plans to use generative AI for consistent messaging and call summaries.
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Jostle helped Mike Albert Fleet Solutions replace their outdated intranet. The old system made communication hard and used up IT... resources. With Jostle, employees now get updates in one place and IT has more time. Over 80% of employees are active weekly, up from less than 50% before. The company now has better communication, a stronger culture, and everyone stays informed.
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RFTA faced challenges in communicating with their frontline workers, who lacked email access and were often uninformed about company news. The existing shared... company drive was outdated and hard to navigate. To address this, RFTA implemented ThoughtFarmer's intranet and mobile app. This solution provided frontline workers with the news and resources they needed, improving internal communication and engagement. The mobile app was a key feature that helped RFTA overcome their communication barriers.
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Fox TAS helped Mack Mortuary Transport handle more calls and grow their business. Before, they used one cell phone and... missed calls. With Fox TAS, they automated call handling and used custom scripts for each client. They grew from 12 to 150 calls per day. They added 36 new clients and cut driver coordination time by 40%. Errors dropped, and client trust increased.
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Uber wanted to improve customer service as it grew worldwide. The company used Sprinklr to manage brand content and respond... to customer needs faster. Uber added more team members and used Sprinklr AI to handle many customer messages. With Sprinklr Service, over 1,000 agents now help customers quickly. Uber saw a 33% reduction in first response time, an 8% improvement in case response SLA, and 89 seconds less in average case handling time.
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Brand24 helped Uber track social media buzz after launching their new rider app. Uber saw a 100% increase in online... discussion volume, a 90% rise in likes, and a 250% jump in shares. Social listening let Uber quickly spot user feedback and improve features. Uber also achieved a 24% increase in engagement during a global campaign. The Brand24 dashboard and support team made monitoring easy and effective.
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Feedly AI helped DB Schenker's innovation team scan for logistics trends and business opportunities. The team set up AI-powered feeds... to track supply chain, last mile deliveries, and warehousing. They created 18 automated newsletters, reaching over 2,000 internal subscriptions. This solution let teams spot new technologies and competitor moves fast. DB Schenker now uses Feedly as a scalable market intelligence hub across the company.
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DPD uses Spotler SendPro to send real-time emails to customers. These emails inform customers about their package delivery schedule. The... first email is sent a day before delivery, and a Predict email provides a one-hour delivery window. Customers can adjust delivery up to 30 minutes before. This system increases first-time delivery success and reduces CO2 emissions by 4%. After delivery, DPD sends an email asking for feedback, boosting customer satisfaction and positive reviews.
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Arcade helped ASAP Movers boost company involvement in social media. The team used Arcade to recognize positive behaviors and build... a strong company culture. They gamified photo sharing, awarding tokens for creative social media content. This led to a 20x increase in social engagement and a 10% savings on sales incentives. Employees felt more valued and connected, reducing turnover and improving morale.
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ZS created a new incentive program for a Fortune 200 airline. The airline faced disconnected data and ineffective sales compensation... plans. ZS built a data-driven system linking sales goals to company results. The airline saw a 17% increase in corporate portfolio performance and 29% growth in agency portfolio performance. $200 million in new business development followed. The airline shifted to a performance-based culture, improving market share and revenue.
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Dynatrace helped Aeroporti di Roma improve airport operations. The company unified observability and security data across its hybrid cloud. This... reduced the time to prioritize problems by 70%. Over 99% of daily flights now run on time. 90% of travelers clear security in three minutes. ADR can now fix issues faster and keep passengers satisfied.
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Observe. AI helped Leading Moving Company boost revenue by 74% using conversation intelligence and targeted coaching. The company used the...platform to analyze calls, coach its 30-person sales team, and identify new service opportunities. Sales talk track adoption increased by 20%, and first call resolution improved by 52%. Within 30 days, they generated $1M in extra revenue by responding to customer needs. Supervisor escalations dropped to less than 0.25% of calls due to better coaching.
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Leonard’s Express is a transportation company that moves food products across the U. S. They had trouble using ZoomInfo because...it gave them too much irrelevant data. This made it hard to find and contact the right people. They switched to SalesIntel for better data filtering and easier use. SalesIntel helped them focus on their sales territories and reach decision-makers faster.
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Pobuca helped Levante Ferries build a smart database for customer insights and omnichannel communication. The challenge was to turn business... needs into technical requirements and integrate real-time data from a third-party web service. Pobuca created a user-friendly environment to help Levante Ferries understand customer behavior. The solution focused on customer loyalty, engagement, CRM, and business intelligence. Levante Ferries now uses advanced analytics to improve customer experience.
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A UK-based shipbroking company improved efficiency by 75% using MobiEbot. The email bot processed over 2 million emails daily. It... extracted 80+ data points from emails. Shipment time reduced from weeks to hours. Productivity increased by 67%.
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TIBCO Connected Intelligence platform helped Aeroporti di Roma transform its airport operations. The company integrated real-time data across its ecosystem... to improve the passenger experience. Service quality increased by 35% over six years. Aeroporti di Roma earned a 5-star COVID-19 safety rating and was named Best Airport in Europe for four years. The solution enabled proactive operations, better decision-making, and new revenue opportunities.
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Lyft uses Twilio Flex to improve trust and service for riders and drivers. The platform helps Lyft manage customer interactions.... This leads to better experiences for both riders and drivers. Twilio Flex supports Lyft in building strong relationships and delivering reliable support. The solution helps Lyft scale its customer service operations.
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DPD uses Spotler SendPro to send real-time emails to customers. These emails inform customers about their package delivery schedule. The... first email is sent a day before delivery, and a Predict email provides a one-hour delivery window. Customers can adjust delivery up to 30 minutes before. This system increases first-time delivery success and reduces CO2 emissions by 4%. After delivery, DPD sends an email asking for feedback, boosting customer satisfaction and positive reviews.
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Lyft uses Twilio Flex to improve trust and service for riders and drivers. The platform helps Lyft manage customer interactions.... This leads to better experiences for both riders and drivers. Twilio Flex supports Lyft in building strong relationships and delivering reliable support. The solution helps Lyft scale its customer service operations.
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Volaris, a Mexican low-cost airline, needed to control service costs while improving customer experience. They handle five million customer interactions... each year. Volaris used Verint to manage high inbound volumes and improve service quality. They achieved an 85% digital interaction containment rate and a 3x increase in agent capacity.
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Readpeak helped Verkehrsverbund Rhein-Ruhr (VRR) run a native advertising campaign to promote sustainable transport in Germany. VRR used geo-targeted ads... and personal stories to reach eco-conscious people. The campaign launched for Earth Day and aimed to boost public transport awareness. Results showed higher click-through rates and lower cost-per-click than other channels. The Readpeak platform made campaign management easy and improved traffic quality.
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Cerkl Broadcast helped Flagger Force improve internal communications for over 2,000 employees across 10+ states. The company needed to unify... messaging for both field and office staff, track open and click rates, and deliver branded content. Cerkl Broadcast enabled targeted email and mobile app communications, audience management, and analytics. Flagger Force achieved a 98% voluntary activation rate for their mobile app, with over 60% of employees logging in daily.
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SurveyMonkey Enterprise helps Hornblower collect feedback from 20 million annual customers across cruises, tours, and ferry services. Hornblower uses SurveyMonkey... to centralize guest feedback and track Net Promoter Score (NPS) data. The platform's AI and Salesforce integration make it easy to manage surveys for different business units. Hornblower gains insights into travel trends and booking motivations. This helps improve customer experience and keeps guests coming back.
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InAppStory helped Careem improve communication with its network of captains. Careem needed a better way to engage captains from diverse... backgrounds. InAppStory's mobile story format made updates more engaging and accessible. The platform supported multiple languages and multimedia content. As a result, Careem saw a 2x increase in engagement rates among captains.
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Ryder Systems, a Fortune 500 transportation company, needed to modernize its IT communications to improve customer experience and reduce costs. They chose RingCentral... to replace their outdated PBX systems with a cloud solution. This change eliminated phone-related failures and reduced telecom expenses. Ryder implemented RingCentral in over 200 locations in six weeks, handling 30,000 calls a month. The new system improved efficiency and customer service, allowing for flexible workflows and better support for their last-mile delivery division.
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GoTo Connect helped Salt Lake Express improve business communications. The company has over 200 employees, multiple offices, call centers, and... mechanic shops. Before GoTo Connect, they could not track call times or spot outliers. Now, they use call data to boost employee performance and customer satisfaction. GoTo Connect brought more transparency and efficiency to their operations.
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SightCall Visual Assistance for Salesforce Service Cloud helps Posti, Finland’s top postal and logistics provider, support customers at postal kiosks. Customers get help... in one touch. The solution makes customer service faster and more efficient. Posti improves customer experience and solves issues quickly. The process reduces business costs and meets customer expectations.
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LAZ Parking has over 4,000 employees in many locations across the country. It was hard for them to help employees... make good choices about their benefits. LAZ Parking worked with Communique to set up a virtual benefits fair for open enrollment. This helped employees learn about their benefits in an online environment.
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Brity RPA by Samsung SDS automated cargo tracking for a global logistics company. The company used AI-based automation to replace... slow, manual tracking tasks. Tracking speed improved from 30 seconds to just 1.5 seconds. This boosted efficiency in logistics operations. The solution cut repetitive work and made tracking much faster.
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Forrester Decisions helped ArcBest boost sales team productivity. ArcBest wanted to improve sales results. The chief sales and customer engagement... officer worked closely with Forrester. He said Forrester's support was a game changer. ArcBest achieved strong yearly results with Forrester's help.
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SHANON MARKETING PLATFORM helped ロジスティード株式会社 manage marketing for their "スマートウエアハウス" service. They used email, web seminars, and scenario features to... nurture leads and track buying phases. The company improved lead quality and sales productivity. From 2021 to 2022, orders from marketing activities grew by 264%. HOT lead generation increased by 113%. The team credits easy support and automation for their success.
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Air India used Salesforce Data Cloud and Einstein 1 Service to connect all customer data into a single view. The airline faced... challenges from decentralized data and high call volumes, handling 550,000 service cases each month. With AI-powered recommendations and unified profiles, agents deliver faster, more personalized service. Salesforce Professional Services and Success Plans supported a smooth digital transformation. Air India plans to use generative AI for consistent messaging and call summaries.
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MoreApp's digital forms helped Bolier improve inspections for marine engines. Bolier faced strict regulations and needed better data management for... their global field engineers. The solution integrated MoreApp's platform, FTPS, and Word integration for secure data transfer and fast reporting. Bolier saw higher efficiency, fewer errors, and better communication across international branches. The digital forms made workflows more reliable and increased customer satisfaction.
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Airtable helps JetBlue manage its IT roadmap. The IT team uses Airtable to organize and prioritize projects. Before Airtable, they... struggled with scattered data and slow reporting. Airtable gives them a single source of truth. This makes it easier to align projects with company goals. The team can now move faster and work together better.
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Wrike helped inDrive organize workflows and manage work requests. inDrive needed a tool to unify teams in 47 countries. Wrike... provided customizable request forms, task blueprints, and automation tools. 1500 licensed users and 176 collaborators use Wrike. Teams in marketing, creative, operations, finance, and more use the platform. Wrike improved operational visibility and helped inDrive scale as it grew.
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XB Software built an integrated project management module for a large transportation company’s ERP system. The challenge was to add... task tracking, scheduling, and reporting features without disrupting workflow. The solution included user roles, real-time GPS tracking, and advanced reporting. The module helps managers assign tasks, monitor vehicle status, and prevent employee overwork. The project lasted over 8 months and used technologies like dhtmlx, nodejs, and reactjs.
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Onclusive helped a major international airport improve reputation management. The airport faced challenges balancing growth, policy, and public perception among... many stakeholders. Onclusive delivered a reputation intelligence framework that unified data and tracked sentiment. The solution provided a single source of truth, evidence-based communications, and measurable results. The airport now manages stakeholder expectations better and supports community and sustainability decisions.
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Prezly helped De Lijn, a Belgian public transport company, improve its communications workflow. Tom, the spokesperson, struggled with sharing visuals... and managing contacts across different tools. Prezly made it easy to send mobile-friendly emails and manage contacts in one place. The CRM system let Tom track who read and clicked his emails. Now, all local teams use Prezly, making teamwork and coverage easier. Tom says Prezly saves time and gives better feedback on outreach.
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Tideworks Technology wanted to increase awareness and drive sales of its solutions. They worked with Communiqué PR to get more... media coverage and build relationships with key editors. Communiqué PR used news, case studies, and byline articles to help Tideworks. They also set up meetings for Tideworks' leaders with important media. As a result, Tideworks became well known in the industry and was featured in many top publications.
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PE Blake Haulage & Storage faced challenges with increased paperwork and delays in invoicing due to their traditional paper-based service reporting. They implemented iForm... Pro™ from Footprint Solutions, an iPad-based solution, to streamline their reporting process. This allowed them to send and receive information in real-time, reducing the time for invoicing from eight days to the same day. The solution also enabled better service delivery and efficiency, with the ability to capture and process handwritten information and photos. After three months, PE Blake found the solution cost-effective and transformative for their business operations.
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Motivate New York used Hellotracks to improve field staff management. Before, they relied on manual route planning and push-to-talk phones,... which was slow and inefficient. With Hellotracks, they centralized job dispatching and live location tracking. In just 3 months, productivity increased by more than 50%. The system allowed them to scale operations without increasing headcount.
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Route4Me's API helped Carter shift from ride-hailing to on-demand delivery in South Africa. Carter needed to solve the challenge of... fast, city-wide delivery during the covid pandemic. Their in-house route planning could not handle more than 10 stops. Route4Me's API enabled Carter to optimize routes for over 1500 drivers. Carter now charges merchants based on distance and vehicle type, lowering delivery costs. Merchants and drivers both benefit from more efficient, cost-effective deliveries.
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Assently LiveID helps Erik’s car rental check customer identities before handing over cars. The company uses LiveID for secure and... flexible digital identification. This makes the process fast and safe for both customers and staff. The CEO says it is easy to check IDs from a mobile phone. Data and information are handled securely. This improves trust and service for car rentals.
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Docusign eSignature for ServiceNow helped United Airlines speed up HR onboarding. Manual paperwork for background checks slowed hiring. The new... digital workflow lets employees request and sign forms online. Employee data is pre-filled, saving time and reducing errors. Most fingerprint authorizations now process in 15 days. Renewals take less than 24 hours. The process is faster, more secure, and easier for HR and new hires.
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Zenride is a start-up that rents bikes to companies for their employees. They needed a way to handle many contracts... without using paper. They chose Yousign's electronic signature solution. This helped them go paperless and manage many documents for each bike rental. Since 2021, they have signed 1,400 documents and rent 1,000 bikes each month. Employees have traveled 1 million kilometers using Zenride bikes.
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OSF Digital helped Deutsche Post DHL Group improve their applicant management. The company had many systems for tracking job applicants,... which caused scattered data and slow processes. OSF Digital reviewed the hiring workflows and grouped applicants. They suggested new processes and recommended HR solutions. OSF Digital also built approval and stage management systems for hiring. This set a strong base for future HR technology projects.
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CDNetworks Bot Shield helped a world-leading integrated logistics service provider stop bot attacks on its booking platform. The company faced... over 40 million daily requests, with scalper bots making fraudulent bookings at prices as low as 1/10 of the real cost. CDNetworks' bot management solution blocked automated traffic and protected against revenue loss. The provider improved cloud security and ensured fair access for valid users. This solution supported the logistics leader during global supply chain disruptions.
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OpenLM helped a leading West Coast transportation company manage software licenses for 270 users across 15 sites. The company needed... to optimize license usage for geospatial and CAD tools. After a 30-day trial, they chose OpenLM for its strong features. The solution supported their data-driven approach to smart city mobility. The company now uses a 3:1 user-to-license ratio, improving efficiency.
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Cognigy. AI helped BVG, Berlin's largest public transportation company, manage rising customer inquiries. BVG used Cognigy’s AI Agents for phone...and chat to automate customer service. The solution achieved an 80% automation rate for voice-based route planning. BVG now handles over a million conversations per year with GDPR-compliant AI. This improved service quality and efficiency for passengers.
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HEDEHI Solutions used the Agentic Process Automation System to automate Roehl Transport Inc. 's driver separation process. The solution uses...AI to analyze emails, update SharePoint, and manage approvals. Manual work dropped from nearly 3 hours to under 45 minutes, a 75% faster turnaround. Data accuracy reached 100%. The process now runs without human intervention, improving driver rehiring outcomes.
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Avaamo Contact Center AI helped Penske improve their contact center operations. Penske used Avaamo's speech recognition and voice technology to... handle thousands of customer calls. The solution anticipated customer requests and reduced wait times. Penske saw faster service and proactive issue resolution. The technology replaced the need for human agents in many cases.
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SiteSpect helped Schiphol Airport boost parking spot bookings by 26. 2%. The airport used SiteSpect to personalize website banners based...on the customer journey. They targeted users by flight departure time to show the right promotions. This approach also led to a 57.95% increase in voucher clicks. Schiphol improved both parking sales and in-airport shopping engagement.
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Instapage helped Atlantic Relocation Systems boost ad conversions by 198%. The company used Instapage to create 24 unique landing pages... for different regions. This improved ad-to-page matching and reduced cost per acquisition by 55%. Atlantic Relocation Systems provides moving and logistics services across the US. Instapage made it easy for them to personalize landing pages for each location.
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Webtrends Optimize helped redspottedhanky. com increase train ticket sales by over £1 million. The challenge was to move more visitors...through the sales funnel and boost conversions. Webtrends Optimize used A/B and multivariate testing on the homepage search widget. They removed a distracting call-to-action button and simplified the booking process. Results included a 5.76% increase in booking confirmations, 10.24% more open-return bookings, and 12,500 extra visitors per quarter reaching the Journey Details page.
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Shipedge’s WMS and OMS helped Snapl, a 3PL provider, fix inventory errors and boost efficiency. Real-time inventory tracking and barcode... scanning cut manual mistakes. Merchants now get instant order updates and use a dashboard for better control. Snapl saw faster shipping, fewer errors, and higher merchant satisfaction. The new system led to more orders and increased revenue.
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SPS for 3PLs helped Woods Distribution, a family-run logistics company, meet new EDI requirements from a major client. Woods needed to... quickly implement EDI to keep a top customer and support business growth. SPS Commerce provided a unified, full-service EDI solution. Woods saw time savings, more efficient onboarding, and could reallocate key staff thanks to automation.
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SPS for 3PLs helped Woods Distribution, a family-run logistics company, meet new EDI requirements from a major client. Woods needed to... quickly implement EDI to keep a top customer and support business growth. SPS Commerce provided a unified, full-service EDI solution. Woods saw time savings, more efficient onboarding, and could reallocate key staff thanks to automation.
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Wavestore provided a rugged video management solution for Docklands Light Railway (DLR) in London. DLR needed to record images from... six cameras per carriage and store them for at least ten days. Wavestore delivered a custom video compression card and modified recording software to meet the 150 pictures per second requirement. The system passed strict environmental and security tests. Security staff now use the system to review incidents and apprehend individuals.
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Vidyard helped Miovision's small marketing team stand out in a traditional, slow-moving industry. The team used personalized video messages to... connect with busy municipal decision-makers. This approach led to an 8x increase in click-through rates and a 4x increase in reply rates. Vidyard enabled Miovision to outmarket larger competitors and make a bigger impact with limited resources.
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PlayPlay helped Hahnair boost video production by 70%. The team reached 10,000 LinkedIn followers using videos. Hahnair needed a simple... tool for in-house video creation. PlayPlay offered easy templates, branding controls, and Getty image access. The AI voiceover feature let them reach global audiences. Fast onboarding and tutorials made the switch smooth.
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LivePerson’s Conversational Cloud helped a leading Brazilian airline cut its customer service queue by 84%. The airline switched from traditional... chat to an asynchronous conversational model. In 10 months, they saw a 42% increase in conversations handled by human agents. AI resolved 59% of new conversations within the bot. The project boosted operational efficiency and improved customer experience.
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OMQ Contact helped Flixbus improve customer service. Flixbus used OMQ Contact to answer questions in real time and reduce customer... inquiries. The dynamic contact form and central knowledge base made support faster and more accurate. Fewer follow-up questions led to higher customer satisfaction. Flixbus saw a clear drop in incoming requests and better ticket routing.
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MOVEit Automation helped Vetten Group automate nearly 100 data transfer tasks. The company faced issues with overlapping data exchanges and... conflicting customer reports as its customer base grew. MOVEit streamlined file transfers between warehouse logistics and merchandise management systems. Customers now get real-time data reports with fewer errors. The IT team can manage more tasks with less effort, improving customer satisfaction.
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DPD uses Spotler SendPro to send real-time emails to customers. These emails inform customers about their package delivery schedule. The... first email is sent a day before delivery, and a Predict email provides a one-hour delivery window. Customers can adjust delivery up to 30 minutes before. This system increases first-time delivery success and reduces CO2 emissions by 4%. After delivery, DPD sends an email asking for feedback, boosting customer satisfaction and positive reviews.
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Air India used Salesforce Data Cloud and Einstein 1 Service to connect all customer data into a single view. The airline faced... challenges from decentralized data and high call volumes, handling 550,000 service cases each month. With AI-powered recommendations and unified profiles, agents deliver faster, more personalized service. Salesforce Professional Services and Success Plans supported a smooth digital transformation. Air India plans to use generative AI for consistent messaging and call summaries.
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Dubai Airports used QuestionPro to improve customer experience and airport operations. They needed to measure passenger experience and collect real-time... data at key locations. QuestionPro helped them design and run surveys, analyze data, and act quickly on feedback. The average user now logs in 2 to 3 times more often. Customer experience metrics and loyalty index both improved. Real-time feedback lets Dubai Airports test new ideas and make better decisions.
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Ryder Systems, a Fortune 500 transportation company, needed to modernize its IT communications to improve customer experience and reduce costs. They chose RingCentral... to replace their outdated PBX systems with a cloud solution. This change eliminated phone-related failures and reduced telecom expenses. Ryder implemented RingCentral in over 200 locations in six weeks, handling 30,000 calls a month. The new system improved efficiency and customer service, allowing for flexible workflows and better support for their last-mile delivery division.
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Goldcast helped Uber for Business boost pipeline by 25% and double content output. The team switched from a legacy webinar... platform to Goldcast for its user-friendly interface, AI features, and integrations with Salesforce and Marketo. Webinar registrations doubled, and attendance rates rose by up to 10%. Goldcast Content Lab let Uber create more derivative content, saving time and extending webinar shelf life. Real-time insights and branded experiences improved sales engagement and deal velocity.
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Paylocity helped Veneer Chip Transport Inc. improve payroll and reporting. The company grew from 12 to 160 employees and needed... better HR tools. Their old provider, Paychex, could not keep up. Paylocity automated payroll and made reporting easier. The HR team saved time and could focus on growth. Employees got more flexibility and support.
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CaptivateIQ helped Nolan Transportation Group automate their sales commission process. Before, the team used manual spreadsheets and waited days for... data. Brokers had little visibility into their commissions. With CaptivateIQ, NTG now updates commission data daily with automated data syncs. Brokers get real-time access to their payouts. The commission process is now 90% faster for over 1,000 brokers.
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IceWarp helped Bohemia Cargo s. r.o. fix a failing mail server. The company faced a major risk of email collapse....After switching to IceWarp, their email system became fast and reliable. This improved their international export operations. The solution focused on communication and email server stability.
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ONLYOFFICE Docs helped SmartLynx Airlines improve secure online document collaboration. The airline integrated ONLYOFFICE Docs with Seafile to let employees... work together on documents safely. Before, staff emailed files back and forth, which was less secure. Now, all document sharing and co-editing happens in one place. The company chose ONLYOFFICE Docs because it is open-source and works well with their IT setup. Employees can now work remotely and stay connected.
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Powtoon helped ENAIRE train over 4,000 employees with engaging video content. ENAIRE used Powtoon to create onboarding and training videos,... replacing text-heavy presentations. The company saw a 435% increase in virtual event attendance. Video output increased five times per month. Personalized videos improved new hire feedback and success metrics.
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Uber faced a major data breach. The company responded by investigating the incident and improving its security measures. This case... study highlights the importance of cybersecurity in the transportation industry. Uber's experience shows the risks of data breaches and the need for strong data protection. The case underscores the value of proactive security for large companies.
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Form. io helped Denver International Airport connect two systems that could not communicate. The airport used Form.io's system integration solution....After using Form.io, they supported five times more users than planned. The solution worked as expected. Form.io enabled fast business process workflow application building.
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GravityKit helped Jacksonville Port Authority improve their website. Jeff Price, marketing director at JAXPORT, led a full redesign using GravityKit... tools. The solution made it easier to manage and display data from Gravity Forms. The new site improved the user experience for visitors. JAXPORT now has a more efficient workflow for their web team.
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Meridian helped London Gatwick Airport manage assets for over 43 million passengers each year. The airport faced challenges with asset... management and needed a better solution. Meridian provided a system to improve asset tracking and documentation. This led to more efficient operations and better compliance. The airport now handles large-scale asset management with greater accuracy and control.
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Appointedd helped V. Ships automate interview scheduling. V.Ships needed to book interviews across timezones and languages for 3,000 shore staff...and 44,000 at sea. Appointedd's multi-timezone and multi-language features solved this. V.Ships saved 143 days of manual work and scheduled 13,000 interviews in 8 months. The Office365 integration and open API enabled fast digital transformation. Automated reminders kept candidates updated and reduced no-shows.
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seoClarity’s SEO Professional Services helped a global delivery and logistics brand improve their SEO strategy. The company struggled to prioritize... SEO tasks and lacked in-house expertise. seoClarity provided managed services and a clear playbook with monthly SEO priorities. The team received training and support to focus on tasks that would boost search visibility. As a result, the brand saw a 15% increase in website traffic in 9 months.
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iQuanti helped a leading car rental company migrate from Universal Analytics to Google Analytics 4. The client needed to move... 13 web and 2 mobile properties to GA4 in 5 months. iQuanti used agile project management and analytics expertise to ensure a smooth, on-time migration. They created a solution design reference, implemented custom conversion tracking, and provided tailored GA4 training. The migration improved data accuracy, enabled better tracking of user journeys, and set new standards for future analytics projects.
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DayBookPro used InterSystems technology to improve logistics management. They wanted to make their operations faster and more reliable. The solution... helped them track shipments and manage data better. As a result, DayBookPro saw smoother workflows and better service for their customers. This case highlights digital transformation in the transportation industry.
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Datatonic built a data analytics platform on Google Cloud for a global cargo handling leader. The company moved from on-premise... Hyperion Financial Management to a cloud-based single source of truth. Over 100 million rows of financial data are now ingested and visualized in BigQuery and Data Studio. Business users can do ad hoc analysis and share insights. The solution improved data governance, access control, and enabled new use cases like demand forecasting.
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Lyft uses Twilio Flex to improve trust and service for riders and drivers. The platform helps Lyft manage customer interactions.... This leads to better experiences for both riders and drivers. Twilio Flex supports Lyft in building strong relationships and delivering reliable support. The solution helps Lyft scale its customer service operations.
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Front helped Talon Air save 20,000 hours a year by streamlining private jet charter operations. The team moved from Outlook... to Front for better shared inbox management, routing, and automation. Agents now respond faster, avoid duplicate replies, and use templates to handle document-heavy requests. Front's features improved productivity and made it easier to track team performance. Talon Air delivers better customer service and manages complex workflows with Front.
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Ibexa DXP helped Swissport modernize its digital presence. The old TYPO3 system was outdated and hard to use. Ibexa DXP... made it easy to manage many country sites and gave Swissport a fresh, responsive design. The new platform simplified their system, improved navigation, and made information easier to find. Swissport staff can now update content quickly without developers.
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Drooms helped Fraport Greece manage a €400 million airport infrastructure project. Fraport Greece needed a fast, easy-to-use data room for... due diligence and refinancing. Drooms set up the data room in just five days. The tool made uploading and organizing documents simple. Fraport Greece's team found the interface intuitive and required little training. Drooms' customer support was available 24/7 and helped with document management and permissions. The project finished on time and within budget.
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Air India used Salesforce Data Cloud and Einstein 1 Service to connect all customer data into a single view. The airline faced... challenges from decentralized data and high call volumes, handling 550,000 service cases each month. With AI-powered recommendations and unified profiles, agents deliver faster, more personalized service. Salesforce Professional Services and Success Plans supported a smooth digital transformation. Air India plans to use generative AI for consistent messaging and call summaries.
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Upper Route Planner helped Northern Express Logistics fix slow, manual route planning. The company used Upper to automate 92% of... its route planning and optimization. This led to 3x more daily deliveries. Driver productivity doubled. Real-time GPS tracking and route manifest management improved delivery visibility and reduced errors. Northern Express Logistics now saves time and cuts fuel costs with Upper.
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EZ Texting helped Auction Broadcasting Company boost attendance and sales at their auto auctions. The company replaced old marketing methods... like telemarketing and faxing with SMS marketing. They sent targeted alerts and announcements to independent dealers and franchises. EZ Texting's delivery reports and MMS messaging improved engagement and response times. The company saved money and reduced time spent on marketing.
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BulkSMS. com helps Fetch My Stuff, a logistics company in Finland, improve customer experience with SMS notifications. The company automates...90% of its SMS messages to send real-time delivery updates and tracking links. Staff also use SMS for ad hoc notifications about delays. SMS ensures fast, reliable communication and helps manage customer expectations. 73% of consumers value delivery in their shopping experience, and 84% will not return after a poor delivery experience.
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Bluedot’s SDK powers the LinktGO app for Transurban, enabling cashless tolling in Sydney’s $3. 2 billion M4-M5 Link tunnels. The...challenge was smartphone geolocation in tunnels with poor reception. Bluedot created precise geofenced zones at tunnel entrances and exits. Their team tested 60 devices to ensure real-time, high-speed accuracy. All zones worked as expected, delivering reliable tolling for drivers using the LinktGO app.
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Favendo provided BLE beacon infrastructure and SDK to Fraport for Frankfurt Airport. The solution added indoor navigation and proximity messaging... to the airport's mobile app. This helped travelers find their way and reduced travel times. Fraport also used WeChat integration to reach Asian passengers with targeted messages. The airport met all installation and navigation requirements and increased app usage time.
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Fiix CMMS helped JSM & Associates manage airport baggage handler conveyor systems. They switched from a paper-based system to Fiix,... making preventive maintenance easier. JSM saw a 200% improvement over their old process. The software stores all maintenance records and documents in one place. Technicians now get automatic notifications for scheduled work, boosting productivity. JSM uses Fiix to manage over 500 monthly preventive maintenance actions and meet strict airport compliance.
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ZIM wanted to help their customer service staff find information quickly and easily. They used KMS Lighthouse to manage their... knowledge and make answers easy to find. The solution let staff around the world get the right information fast. ZIM used the system in 20 countries and across 100 lines of service. This helped ZIM improve service for their global shipping business.
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OSF Digital helped Deutsche Post DHL Group improve their applicant management. The company had many systems for tracking job applicants,... which caused scattered data and slow processes. OSF Digital reviewed the hiring workflows and grouped applicants. They suggested new processes and recommended HR solutions. OSF Digital also built approval and stage management systems for hiring. This set a strong base for future HR technology projects.
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Calendly helped Lyft speed up its B2B sales cycle. Lyft's SBS program faced delays from manual lead sorting and slow... meeting scheduling. By adding sales-development reps and using Calendly, Lyft automated lead qualification and meeting booking. Integration with Salesforce let specialists see prospect info before calls. Specialists now take 18 calls daily and onboard twice as many customers as before. Calendly made the sales process faster and more efficient for Lyft.
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Zoho Creator helped BlackBuck manage rapid growth in logistics operations. The company replaced manual Excel processes with custom asset and... fleet management apps. BlackBuck now tracks RFID tags, fuel cards, and cash cards across 200 cities. The solution improved asset control and enabled bulk data import, saving time and costs. Productivity increased by up to 50%, and development costs dropped to one-fifth of traditional methods.
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Ucommerce helped Billund Airport improve its digital shopping experience. The airport wanted to move travelers from shopping in physical stores... to buying online. Ucommerce provided a new e-commerce platform with better user experience and tracking features. The solution included campaign tools for targeted marketing and discounts. Billund Airport saw a 65% revenue growth after the new system was launched.
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Qualtrics helped UPS improve its diversity, equity, and inclusion strategy for over 534,000 employees. UPS used Qualtrics to run DEI... surveys, analyze employee feedback, and identify areas for improvement. The company saw a 10-point increase in employees’ likelihood to recommend UPS. UPS launched the 'You belong at UPS' initiative and elevated its DEI officer role to the C-suite. Qualtrics enabled UPS to act on insights and support career growth for underrepresented groups.
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Xoxoday integrated with SAP SuccessFactors to help Yarra Trams improve employee engagement. Yarra Trams faced fragmented recognition programs, high admin... work, and no analytics. The new digital rewards platform unified recognition, reduced IT effort, and gave employees more control. Staff embraced the change, boosting workplace culture and values.
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Incydr helps Lyft cut alert response time from about 24 hours to within one hour. Lyft needed to improve SLAs... for critical events. Incydr makes it easier to prioritize and investigate problems. Code 42 now powers Mimecast's Human Risk Platform. Lyft uses Incydr for insider risk management and data protection.
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Nakivo Backup & Replication helped a trucking company cut backup and recovery costs by 50%. The company needed a way... to lower expenses for data protection. Nakivo provided a backup and recovery solution. This led to a big reduction in costs for the business. The solution supports virtual, physical, and cloud environments.
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Air India used Salesforce Data Cloud and Einstein 1 Service to connect all customer data into a single view. The airline faced... challenges from decentralized data and high call volumes, handling 550,000 service cases each month. With AI-powered recommendations and unified profiles, agents deliver faster, more personalized service. Salesforce Professional Services and Success Plans supported a smooth digital transformation. Air India plans to use generative AI for consistent messaging and call summaries.
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PROS RM Solutions helps Air China optimize revenue on every flight. The airline uses AI-driven forecasting and network optimization to... set the best seat prices. Air China replaced manual processes with data science for better fare valuation and inventory management. The solution improved forecasting, fare valuation, and connecting flight management. Air China can now adapt to changing demand and drive revenue growth with precision.
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TV+ by Simulmedia helped San Francisco Bay Ferry reach nearly 100,000 people with about 500,000 impressions. The ferry service wanted... to boost brand awareness among singles and families in the Bay Area. Using TV+ and connected TV targeting, they reached their niche audience with a cost per reach of just $0.17. The campaign delivered strong results and valuable audience insights.
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Desklog helped Focuz Line Shipping Co. Ltd. solve productivity and attendance tracking issues. The company used Desklog’s time tracking and... productivity management platform to automate attendance and monitor employee activity. Managers gained real-time insights into idle time and work habits. This improved workforce accountability and enabled data-driven HR decisions. Desklog’s reports made performance reviews more accurate and transparent.
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A Million Ads helped Amtrak increase bookings by using dynamic ads. The ads gave different reasons to travel based on... who was listening and their location. One ad talked about food in LA and Portland. Another ad focused on outdoor activities in New York and Boston. Amtrak saw more bookings from these personalized ads.
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Savino Del Bene is a global freight forwarding company. They faced challenges managing leads and sales due to the complexity... of their industry. They chose HelloLeads CRM to improve communication and make lead management easier. The CRM helped them record client interactions, organize prospects, and focus on building relationships. They found features like voice notes and lead categorization very useful. Support from HelloLeads was strong and responsive.
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Xoxoday integrated with SAP SuccessFactors to help Yarra Trams improve employee engagement. Yarra Trams faced fragmented recognition programs, high admin... work, and no analytics. The new digital rewards platform unified recognition, reduced IT effort, and gave employees more control. Staff embraced the change, boosting workplace culture and values.
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3CLogic’s AI Cloud Contact Center was integrated with ServiceNow CSM at daa, the operator of Dublin and Cork airports. daa faced challenges... with siloed systems, inflexible IVR, and manual ticketing. 3CLogic unified customer service operations, enabling agents to access data instantly and update IVRs in real time. The solution improved first-call resolution, increased agent productivity, and boosted customer satisfaction. Centralized dashboards provided actionable insights and greater agility for daa’s support teams.
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SaaSquatch helped 99, Brazil's largest on-demand ride hailing company, improve their referral program. 99 needed a fast, automated, and fraud-resistant... solution to boost user growth. SaaSquatch enabled them to launch a double-sided referral program in just one month. The new program drives 5% of daily new users through referrals. 99 saw strong growth and efficient program management with SaaSquatch.
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FedEx used the Yext platform to improve its online presence and manage reviews for over 725 locations in Latin America and the Caribbean. The challenge was... to boost discoverability and reputation with a small customer service team. Yext's Reputation Management tool gave FedEx a central place to monitor and respond to reviews in multiple languages. The team quickly scaled review responses and improved customer engagement. FedEx saw a 97% increase in five-star reviews, more 'Get Directions' clicks, and faster review response times.
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Tungsten Automation helped Ryder System, Inc. automate key business processes. Ryder saw a full return on investment in the first... six months. The company used robotic process automation to improve efficiency. Ryder continues to expand its automation program. Leaders at Ryder value innovation and open-mindedness in technology adoption.
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Perion's programmatic DOOH platform powered a weather-activated campaign for Austrian Airlines. The campaign used real-time weather data to trigger ads... in Vienna's high-traffic areas, boosting brand awareness and consideration. Results included a 69% ad recall rate, 79% increase in interest, 183% uplift in brand image, and 58% increase in consideration. The campaign ranked in the top 5% of global travel DOOH studies, showing strong impact on brand perception and customer engagement.
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Gong’s Revenue AI Platform helped Easyship boost forecast accuracy from 68% to over 90%. The platform unified sales data, enabling... real-time insights and data-driven coaching. Easyship saw a 15% increase in win rates and 25% faster rep ramp times. Managers now use Gong to analyze calls and improve onboarding. The solution replaced guesswork with objective pipeline management and board-ready forecasts.
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FedEx used the Yext platform to improve its online presence and manage reviews for over 725 locations in Latin America and the Caribbean. The challenge was... to boost discoverability and reputation with a small customer service team. Yext's Reputation Management tool gave FedEx a central place to monitor and respond to reviews in multiple languages. The team quickly scaled review responses and improved customer engagement. FedEx saw a 97% increase in five-star reviews, more 'Get Directions' clicks, and faster review response times.
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DPD uses Spotler SendPro to send real-time emails to customers. These emails inform customers about their package delivery schedule. The... first email is sent a day before delivery, and a Predict email provides a one-hour delivery window. Customers can adjust delivery up to 30 minutes before. This system increases first-time delivery success and reduces CO2 emissions by 4%. After delivery, DPD sends an email asking for feedback, boosting customer satisfaction and positive reviews.
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Maxo CRM helps UITP manage over 1,800 member companies across 100 countries. UITP uses Maxo CRM to share customer and... prospect knowledge and control member access through the MyUITP platform. The CRM supports complex membership structures and enables on-demand reporting for better content management. UITP influenced the development of Maxo's tree view feature to visualize company relationships. The partnership with Maxo has lasted over 15 years, with UITP praising the platform's flexibility and customization.
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Bonfyre helps a medical transportation call center engage remote teams. The call center rolled out Bonfyre for Microsoft Teams to... 2,000 employees. Leaders use Bonfyre to connect employees, build relationships, and create a sense of community. The platform supports team activities, recognition, and DEI programs. Bonfyre helps improve employee satisfaction and productivity in a remote work setting.
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IntelAgree helped Ward Transport & Logistics fix contract management problems. Before, contracts were spread out and hard to find. This... caused missed renewals and lost money. With IntelAgree, Ward used a central place for contracts, automated reminders, and eSignatures. They cut non-contracted customers from 15% to 3%. Contract renewals jumped from 25% to 75%. Ward now has better revenue and clear contract visibility.
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Birdeye helped Bekins Moving Solutions boost their online reputation. The company used Birdeye's Listings, Reviews, and Inbox products to send... review requests by text. This led to a 101% increase in reviews and a 681% jump in clicks to phone calls. Map views rose by 1086%, web visits by 510%, and search views by 409%. Bekins now has over 600 reviews with a 4.1 star rating across 14 locations.
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e2open’s transportation management helped a leading logistics provider automate contract management and pricing. The company optimized carrier selection for cost... and service. Customer satisfaction increased. Transportation costs went down. Rate quote accuracy and timeliness improved. Automation supported international business growth.
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