Transportation/Trucking/Railroad: Case Studies, ROI & Implementation Examples

PE Blake Haulage & Storage faced challenges with increased paperwork and delays in invoicing due to their traditional paper-based service reporting. They implemented iForm... Pro™ from Footprint Solutions, an iPad-based solution, to streamline their reporting process. This allowed them to send and receive information in real-time, reducing the time for invoicing from eight days to the same day. The solution also enabled better service delivery and efficiency, with the ability to capture and process handwritten information and photos. After three months, PE Blake found the solution cost-effective and transformative for their business operations.
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Motivate New York used Hellotracks to improve field staff management. Before, they relied... on manual route planning and push-to-talk phones, which was slow and inefficient. With Hellotracks, they centralized job dispatching and live location tracking. In just 3 months, productivity increased by more than 50%. The system allowed them to scale operations without increasing headcount.
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Route4Me's API helped Carter shift from ride-hailing to on-demand delivery in South Africa. Carter needed to... solve the challenge of fast, city-wide delivery during the covid pandemic. Their in-house route planning could not handle more than 10 stops. Route4Me's API enabled Carter to optimize routes for over 1500 drivers. Carter now charges merchants based on distance and vehicle type, lowering delivery costs. Merchants and drivers both benefit from more efficient, cost-effective deliveries.
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Azuga fleet tracking helped Courtice Auto Wreckers improve fleet safety and performance. The company used... daily KPI reports to set benchmarks and track progress. Real-time vehicle tracking let management monitor activity and spot unsafe driving. The owner found the software easy to configure and use. Azuga supported better truck utilization and safer driving in heavy traffic.
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MyMobileWorkers helped Contraflow move from paper-based site packs and risk assessments to a digital system. Contraflow is a... UK leader in road traffic management. The company needed a better way to manage jobs and ensure process compliance. MyMobileWorkers provided an intuitive job-management app with strong compliance features. This made operations safer and smarter for Contraflow.
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allGeo helped a large refrigerated warehousing company improve logistics. The company struggled... to manage many drivers and meet tight delivery windows. allGeo's cloud-based solution used mobile apps, geofences, and IVR to track drivers and alert warehouse staff. This improved driver on-time rates and increased warehouse throughput by 10%. Warehousing logistics improved by 20% and transportation costs stayed low.
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vWorkApp dispatching software helped McCarthy Transport improve their dispatching process. The company used... vWorkApp to organize schedules and reduce frustration for staff. Real time push notifications made communication between dispatchers and truckers fast and easy. The team saved time by not having to make manual calls or radio updates. McCarthy Transport saw a 99% increase in staff satisfaction after using vWorkApp.
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Loc8 asset management system helped Vysionics ITS Ltd improve traffic management operations. The company faced... challenges with inefficient work allocation and limited real-time visibility using outdated systems. Loc8 enabled efficient job dispatch, better asset tracking, and improved communication. Vysionics saw a 20% improvement in SLA performance. The solution supported growth while maintaining high service quality.
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CSOne helped a logistics and maintenance service company manage field service operations. The company needed... to handle installation, repairs, inspections, and after-sales service in one system. CSOne provided standard features for service work, maintenance, and inventory management. The system allowed on-site reporting and electronic signatures using smartphones and tablets. The company could implement CSOne quickly and use it to collect and analyze failure data for better service quality.
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Interport used Fieldproxy to improve their field service operations. They faced challenges... with location tracking and sales report recording. Fieldproxy helped them manage their warehouses and facilities better. The partnership helped Interport align their field teams with their mission and vision.
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Frontu helped det litauiske postvæsen modernize its postal operations. The company wanted... to boost productivity, digitize activities, and reduce human errors. Frontu enabled real-time task monitoring and digital workflows. Postmen now use tablets for signatures and returns, improving customer experience. The solution reduced paperwork and made device management easier with Samsung Knox. This led to smoother operations and better service.
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FreshPath Logistics had trouble with costly and hard-to-maintain route planning. They needed a... better way to handle last-mile delivery for many clients. They chose RouteManager to help with routing and logistics. The software let them customize routes and connect their driver app with back-end systems. During busy times, they managed 40 vans with over 100 deliveries per van each day. RouteManager helped them scale, save time, and improve customer service.
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iSpring Suite helped Tattile cut support workload by 30%. Tattile used iSpring... Suite to create online customer training for their smart traffic cameras. The training reduced repeated support requests and improved customer satisfaction. Tattile built 15 interactive courses for 1,000 learners using quizzes and text-to-speech. The solution made content creation fast and cost-effective. Tattile also used iSpring Suite for employee onboarding.
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CSL Group used Workleap Officevibe to improve their performance management process. They faced challenges... with employee dissatisfaction and a focus on salary over growth. With Workleap Officevibe, they shifted to regular feedback and personal growth. 70% of employees now complete Pulse Surveys. The Good Vibes feature increased recognition, with 189 Good Vibes sent in three months. CSL Group saw better employee engagement and satisfaction.
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Wincanton used immersive VR training to reduce logistics incidents. The solution focused... on learning development and design. VR simulations helped staff practice real-world scenarios. This training improved safety and reduced mistakes. Wincanton saw fewer incidents after using the VR solution.
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Heathrow uses Salesforce to improve travel and increase revenue. The airport wanted... to make travel easier for passengers. Salesforce helped Heathrow create agent-first experiences. This made customer service better. Heathrow saw growth in revenue and smoother travel for customers.
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Valamis learning platform helped Adelaide Airport transform its learning and development strategy. The airport needed... a scalable solution to manage compliance, safety, and professional development for a diverse workforce. Valamis provided mobile-friendly training, automated license tracking, and real-time manager dashboards. The platform now supports 300 internal staff and contractors, with plans to extend to 6,000 tenants. Adelaide Airport expects improved compliance, easier training access, and better workforce growth with Valamis.
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Sponge created a VR training solution for Royal Mail to help postal workers learn about dog safety. The training used... immersive 360° video to simulate real-life delivery scenarios. Workers could practice identifying hazards and making safe choices without real-world risk. The solution was cost-effective and reached the entire workforce. Royal Mail saw improved engagement and a new way to deliver safety guidance.
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Learn365 and Go1 helped San Diego County Regional Airport Authority improve staff learning. The airport needed... a user-friendly platform that worked with Microsoft 365 and offered a large course library. Learn365 provided easy management, strong reporting, and seamless Go1 integration. Staff can now learn at their own pace, from anywhere. Since using Learn365, training hours increased by 40%. Leadership and DEI courses are popular, and over 900 Go1 courses have been added.
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Totara Learn helped Deutsche Bahn AG create a unified learning platform for over 300,000 employees across 600 companies. The challenge was... to support diverse training needs, languages, and strict data protection rules. Totara’s open-source and modular system allowed for custom plugins and multi-language support. MM Learning Solutions led the integration, ensuring each business unit had secure, separate access. The new DB Lernwelt platform set a Guinness World Record for online training.
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Absorb LMS helped Wincanton move from manual, paper-based training to a digital learning platform. Wincanton expanded its... course offerings from 42 to over 750. The company reached an 87% course completion rate among 13,000 learners. Administrative time and resources dropped. Compliance training and employee development improved. Absorb Engage, Absorb Analyze, and Absorb Create supported these results.
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Go1 helped Metro Trains Melbourne boost employee engagement with online learning. Metro wanted more... professional development for staff beyond technical rail safety. They used Go1 to launch a rebranded "Learning at Metro" portal. The setup took just three weeks. Over 650 employees now use the platform. Staff are excited to complete training and explore new learning paths. Reporting shows strong uptake and activity.
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American Airlines needed to ensure their staff had up-to-date certifications to avoid operational delays. They implemented a... learning management system to manage certifications and optimize training. For example, they replaced a long dangerous goods class with shorter, focused modules, saving millions of dollars. This approach improved staff readiness and increased instructional retention.
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iSpring Suite helped Tattile cut support workload by 30%. Tattile used iSpring... Suite to create online customer training for their smart traffic cameras. The training reduced repeated support requests and improved customer satisfaction. Tattile built 15 interactive courses for 1,000 learners using quizzes and text-to-speech. The solution made content creation fast and cost-effective. Tattile also used iSpring Suite for employee onboarding.
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SIXT, a global mobility service provider, faced challenges with complex cloud environments. They used IBM... Instana Observability to gain visibility and simplify their cloud operations. This helped them migrate to AWS, detect and resolve issues quickly, and automate infrastructure management. As a result, SIXT achieved a 70% decrease in problem detection and resolution time and a 50% faster anomaly detection. The solution improved their cloud-native product management and customer experience.
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EnVue Telematics had a slow and manual billing process. It took about... 24 hours each month to handle billing for thousands of subscriptions. They chose Stax Bill to automate and improve their billing. After switching, they cut their billing process time by about 60%. They also saw better billing accuracy and more revenue. The company now has better insight into its business and can budget and forecast much faster.
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Stripe Connect and Payments helped Lyft improve driver and passenger experiences. Lyft needed to... pay drivers more often, not just weekly. Stripe and Lyft built Express Pay so drivers could cash out anytime, usually within hours. In six months, over 40% of payouts used Express Pay.
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ASAP Systems' Inventory and Asset Tracking Software helped Ryder System, Inc. improve their inventory... and asset management. Ryder moved from manual Excel tracking to an all-in-one system. This change gave them full visibility, better organization, and reduced errors. The software's flexibility and scalability fit Ryder's needs. Ryder saw improved ROI and could quickly track assets across US and Canadian operations.
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Emburse helped Sasser Family Companies modernize their expense management. Sasser struggled with... manual processes, legacy systems, and slow, error-prone workflows. Emburse Professional automated receipt capture, enabled real-time tracking, and integrated with their financial system. The solution eliminated manual reclassification, improved reporting, and gave full visibility. Sasser achieved 75% time savings for finance, 40% faster report prep, 60% lower system costs, and 100% elimination of intercompany reclassification.
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Emburse helped Sasser Family Companies modernize their expense management. Sasser struggled with... manual processes, legacy systems, and slow, error-prone workflows. Emburse Professional automated receipt capture, enabled real-time tracking, and integrated with their financial system. The solution eliminated manual reclassification, improved reporting, and gave full visibility. Sasser achieved 75% time savings for finance, 40% faster report prep, 60% lower system costs, and 100% elimination of intercompany reclassification.
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Emburse helped Sasser Family Companies modernize their expense management. Sasser struggled with... manual processes, legacy systems, and slow, error-prone workflows. Emburse Professional automated receipt capture, enabled real-time tracking, and integrated with their financial system. The solution eliminated manual reclassification, improved reporting, and gave full visibility. Sasser achieved 75% time savings for finance, 40% faster report prep, 60% lower system costs, and 100% elimination of intercompany reclassification.
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Happay automated expense management for InterGlobe Air Transport Ltd. (IGAT). Before Happay,... IGAT struggled with manual invoicing, lost documents, and slow approvals. Happay's platform digitized expense capture, automated approvals, and improved compliance. The solution reduced storage needs, cut operational costs, and shortened reimbursement cycles from weeks to days. IGAT achieved 100% policy compliance and gained full visibility into expenses, leading to significant cost savings and higher employee satisfaction.
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SOLO Server from SoftwareKey System helped Akcelik & Associates modernize their sales and licensing process. The company needed... to automate sales, improve licensing, and integrate with their existing systems. SOLO Server enabled online ordering, automated license management, and custom web pages. The solution eliminated manual order processing and shipping. Customers now enjoy a seamless online experience, and staff save time on order handling.
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Emburse helped Sasser Family Companies modernize their expense management. Sasser struggled with... manual processes, legacy systems, and slow, error-prone workflows. Emburse Professional automated receipt capture, enabled real-time tracking, and integrated with their financial system. The solution eliminated manual reclassification, improved reporting, and gave full visibility. Sasser achieved 75% time savings for finance, 40% faster report prep, 60% lower system costs, and 100% elimination of intercompany reclassification.
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Billtrust helped Ward Transport and Logistics automate over $80M in payments. The company used... Billtrust Digital Lockbox and AP Portal Delivery to digitize ACH, wire, and credit card payments. Ward saved more than 1,300 hours in manual labor. ACH remit volume grew from $2M to $12M per month. Payment accuracy and internal efficiency improved across the business.
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BillingPlatform helped SmartBike modernize its billing and payment system. SmartBike needed to... manage complex ride data and multiple subscription models across cities. BillingPlatform provided flexible billing, credit card management, and PCI compliance. The platform enabled SmartBike to add new charge methods and automate revenue collection. In less than four months, SmartBike consolidated global billing and scaled operations to more regions.
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Heathrow uses Salesforce to improve travel and increase revenue. The airport wanted... to make travel easier for passengers. Salesforce helped Heathrow create agent-first experiences. This made customer service better. Heathrow saw growth in revenue and smoother travel for customers.
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Glance helped Truckstop. com improve customer...support. Before Glance, agents spent too much time asking questions to understand customer issues. With Glance, agents can see the subscriber's browser screen. This lets them quickly understand problems and guide users to solutions. Truckstop.com saw lower average handle time and better customer satisfaction in their service and training center.
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FedEx used the Yext platform to improve its online presence and manage reviews for over 725 locations in Latin America and the Caribbean. The challenge was... to boost discoverability and reputation with a small customer service team. Yext's Reputation Management tool gave FedEx a central place to monitor and respond to reviews in multiple languages. The team quickly scaled review responses and improved customer engagement. FedEx saw a 97% increase in five-star reviews, more 'Get Directions' clicks, and faster review response times.
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Sentry helps Flexport monitor critical workflows and improve customer experience. Flexport uses Sentry... for error monitoring and release health. The platform gives detailed visibility into release health for CI/CD. Flexport can quickly find and fix user-facing issues. PagerDuty integration enables fast response times. Sentry supports Flexport with SDKs for Javascript, Node, Go, Python, and Ruby.
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Zello helped 24/7 Express Logistics, Inc. improve dispatch efficiency.... The company replaced phone calls with instant push-to-talk communication. Dispatch Hub’s call queue let all dispatchers share calls and respond faster. Couriers sent instant photo proof of delivery and texts to troubleshoot issues. Zello kept all media for easy access to order details. The company saw increased efficiency in courier operations.
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Retool helped Tripplo centralize data from microservices, AWS Lambda, and DynamoDB. The team replaced... a PHP admin panel and a custom React app with a single Retool dashboard. Building new apps became much faster, with one admin panel rebuilt in 30 minutes. Tripplo saved at least 5 hours of engineering time per week. Business teams now access real-time shipment and revenue data in one place.
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Matrix42 platform helped Finavia manage many types and large numbers of contracts. Finavia needed to... meet strict regulations and maintain high service quality at 20 airports. The company faced challenges with contract management and compliance. Matrix42 provided a solution for smooth and safe contract management. This improved Finavia's ability to meet regulatory requirements and support airport operations.
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Talkspirit helped Le Groupe La Poste boost collaboration and innovation. The platform let... 20,000 employees share ideas, report issues, and vote on solutions. Staff could join challenges and propose 800 to 900 ideas each year. The solution improved feedback, sped up problem-solving, and built a strong community of engaged ambassadors. This led to better customer and employee experiences across the organization.
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Fellow LMS helped Barnimer Busgesellschaft improve onboarding and training for bus drivers. Trainees create route... videos with GoPro and upload them to the LMS, making knowledge easy to access on the road. The platform allows mobile access and supports multiple authors, so employees can build and update courses. This new system speeds up onboarding and keeps all staff up to date. The company now has a central hub for training and information.
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Storydoc helped Deliveright test customer preferences using deck analytics. Deliveright switched from... PowerPoint to Storydoc for marketing and investor presentations. They gained full insights into customer reading behaviors and could easily A/B test different presentations. The team received positive feedback on unique presentations and used analytics to track engagement. Storydoc's editor let them quickly tweak designs and calls to action.
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WeWeb powers Cargolo, a portal for booking and tracking transport worldwide. Cargolo lets businesses... book global transport, track shipments, and manage documents in one place. Users can also manage recurring pickup and delivery locations and create templates for frequent shipments. The solution uses WeWeb, Xano, Mapbox, Algolia, and Rest API. Cargolo helps businesses manage transport orders efficiently from a single platform.
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Air France-KLM used Digital. ai Deploy to...speed up Java application deployment. This helped them shorten the turnaround time for major projects by several weeks. The solution improved efficiency in their software deployment process.
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ManageEngine helped TripSpark Technologies cut password reset tickets from 20 per day to zero. The company used... ADManager Plus, ADSelfService Plus, Endpoint Central, and Vulnerability Manager Plus. Employees now reset passwords and manage accounts without IT help. Endpoint Central automated patching and app installs from one console. Vulnerability Manager Plus improved threat remediation. TripSpark's IT team gained full control over endpoints and security.
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Puzzel Conversational Intelligence helped DSB, Denmark’s national railway operator, improve customer service. DSB used AI... to analyze customer interactions and understand pain points. Customer sentiment rose from 43.7% to 58.8%. Tagging accuracy increased to 95–98%, saving 400 hours a year. DSB now uses data to make better decisions and improve digital services.
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Giva eChangeManager helped Westway Group, Inc. manage IT change... processes after going public. The company needed an ITIL and Sarbanes-Oxley compliant solution for global change tracking. Giva eChangeManager reduced labor costs by 70% and cut IT auditing costs by 80%. The solution improved IT infrastructure uptime and provided real-time reporting. Westway saw increased productivity and strong customer support from Giva.
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ThinkOwl’s OwlDesk and OwlForce helped Odyssey Logistics and Technology Corporation automate support processes. Odyssey’s service team... handled 1,500 daily customer emails and struggled with manual work and lack of control. With ThinkOwl, cases are routed by skill and priority, and agents see all needed info in one place. Smart AI workflows recognize business data in emails. Odyssey reduced processing time and improved response speed. Customers and agents are happier with faster, more accurate communication.
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BOSSDesk helped Alameda-Contra Costa Transit streamline IT service management. Before, manual processes... and inconsistent workflows slowed ticket resolution. With BOSSDesk, AC Transit used customizable forms and workflow automation to route requests and improve tracking. Employees found it easier to submit tickets, and urgent issues were escalated faster. The IT team now resolves service requests more quickly and efficiently.
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SysAid Cloud helped Lanseria International Airport move from on-prem to cloud in under two weeks. The airport doubled... the number of employee requests handled each month. Average time to resolve issues dropped from 25 days to just 2 days, a 92% improvement. Customer satisfaction reached a record high of 5.0. The migration lowered operational costs and improved service management across departments.
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Next4biz BPM helped Vigo manage courier recruitment and operations. Before, Vigo used... tables and emails for over 6,000 couriers, which caused errors and delays. Next4biz BPM gave Vigo a flexible workflow system. Now, all courier data and reports are in one place. This improved speed and organization. Vigo plans to expand digital onboarding and integrate more processes with Next4biz.
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OMQ Contact helped Flixbus improve customer service. Flixbus used OMQ... Contact to answer questions in real time and reduce customer inquiries. The dynamic contact form and central knowledge base made support faster and more accurate. Fewer follow-up questions led to higher customer satisfaction. Flixbus saw a clear drop in incoming requests and better ticket routing.
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Dixa helped Dott improve customer service with a unified agent workspace and Ada’s AI chatbot. Dott switched from... Zendesk and aircall to Dixa, integrating Ada, JIRA, and Surfboard. The new system cut response time by 70% and handling time by 40%. Customer satisfaction rose by 20%. Dott also reduced its reliance on external support agents by 50%. Agents now work faster and deliver more personalized service.
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GoTo Connect helped Salt Lake Express improve business communications. The company has... over 200 employees, multiple offices, call centers, and mechanic shops. Before GoTo Connect, they could not track call times or spot outliers. Now, they use call data to boost employee performance and customer satisfaction. GoTo Connect brought more transparency and efficiency to their operations.
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Splunk helps MTR Corporation Ltd. improve operations and... security. MTR uses Splunk to monitor data and keep trains running safely. The platform supports unified security and observability. MTR benefits from better performance and reliability. Splunk helps MTR manage complex transportation systems.
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Heathrow uses Salesforce to improve travel and increase revenue. The airport wanted... to make travel easier for passengers. Salesforce helped Heathrow create agent-first experiences. This made customer service better. Heathrow saw growth in revenue and smoother travel for customers.
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Heathrow uses Salesforce to improve travel and increase revenue. The airport wanted... to make travel easier for passengers. Salesforce helped Heathrow create agent-first experiences. This made customer service better. Heathrow saw growth in revenue and smoother travel for customers.
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MCS-rm helped TMO Traffic manage rapid growth by replacing manual processes with a powerful rental management system. The software made... it easy to track inventory, handle inter-depot transfers, and automate daily reminders for equipment rentals. TMO Traffic improved efficiency and could manage around 200 jobs every two weeks. The system also made it simple to create professional invoices and quickly order equipment. TMO Traffic now delivers better service and has more control over its assets.
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Kapture CX helped Anteraja improve efficiency and reduce costs. Anteraja used Kapture... CX to automate customer support. The platform resolved 90% of customer queries without human help. Anteraja also used AI agents for voice and non-voice support. This led to faster responses and lower operational costs.
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Front helped TBR Global Chauffeuring save over 11,000 hours a year by streamlining communications. TBR faced slow... response times and productivity issues using Outlook. Front's shared inboxes and automation features improved message ownership and reduced email traffic by 50%. The team now responds faster and collaborates better. Automation made data collection easier and improved service quality.
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Palletline, a UK-based freight distribution company, used Gold-Vision CRM to improve their communication and efficiency. The CRM helped... manage customer relationships, track sales, and analyze data. Palletline integrated Lead Forensics to manage leads and used dynamic dashboards for insights. The CRM improved collaboration and allowed mobile access, enhancing sales and marketing strategies.
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ONLYOFFICE Docs helped SmartLynx Airlines improve secure online document collaboration. The airline integrated... ONLYOFFICE Docs with Seafile to let employees work together on documents safely. Before, staff emailed files back and forth, which was less secure. Now, all document sharing and co-editing happens in one place. The company chose ONLYOFFICE Docs because it is open-source and works well with their IT setup. Employees can now work remotely and stay connected.
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Mekari Flex helped Paxel, a logistics company, support employee financial stability. Paxel used Mekari... Flex to give 500 employees access to emergency funds. This solution aimed to prevent employees from turning to illegal online loans. Mekari Flex made it easier for staff to handle financial emergencies. Paxel improved employee well-being with this support.
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Quickbase helped 3 Men Movers modernize their moving business. They replaced paper... systems with a Quickbase app to manage 30,000 jobs per year. The app tracks customer records, contracts, and crew performance in real time. Tablet-based contracts speed up jobs and reduce stress for customers. The company now plans for 60 trucks and nearly 100 jobs daily across three markets. This led to better customer satisfaction and more efficient operations.
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Idem telematics used the cargofleet assistant, powered by large language models, to improve fleet management. The AI-based solution... processes natural language and gives real-time answers. This led to better efficiency, transparency, and productivity in transport logistics. The project lasted 3-6 months and used Microsoft technology. Idem telematics now offers smarter, data-driven logistics for its customers.
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London Luton Airport used BSI's Service Excellence Kitemark to improve its service quality. The airport aimed... to set a new standard for customer experience. With the Kitemark, London Luton Airport became the first in the world to achieve this recognition. This shows their commitment to service excellence and customer satisfaction.
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Iron Mountain InSight Content Management helped a European airline digitize over 3 million HR backfiles for 60,000 employees. The airline automated... manual HR processes and improved access to employee records. Staff now use dashboards for secure, role-based access to information. The solution increased regulatory compliance and protected sensitive employee data. HR service levels improved and manual work decreased.
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Denver Cold Storage & Denver Logistics had problems with a paper-based system for handling invoices. They used DocuWare... to digitize their accounts payable process. Now, they can track invoices in real time and avoid duplicate payments. The new system saves time and makes cash flow management easier. They plan to expand DocuWare to their customer service department soon.
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AODocs helped FM Logistic speed up proof of delivery and invoicing. The company used... to take days or weeks to deliver documents. With AODocs, this now takes just minutes. The platform automated workflows and centralized document management. FM Logistic eliminated delays, fines, and improved customer satisfaction. Teams now work faster and communicate better.
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*instinctools built a mobile taxi booking app for an Italian transportation company. The company wanted... to stand out in a crowded market with user-friendly features and advanced AI-driven customer support. The app included real-time tracking, customizable ride options, and a smart conversational AI chatbot. After launch, 78% of customer support requests were resolved without human help. Operational costs dropped 24% below the industry average.
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Lingo helped Lime's 3-person team manage global brand consistency. Lime used Lingo's... digital asset management to organize and share brand assets. The platform made it easy to keep brand guidelines and assets together. This helped Lime scale their brand across many locations. Lingo gave Lime a simple way to control and update brand content.
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Document Manager helped TNT Express improve efficiency and customer service. TNT Express used... to rely on paper-heavy processes for proof of delivery. With Document Manager, they now scan and manage PoD documents online. The system works at over 50 UK sites and handles more than 80,000 deliveries daily. Customers can access proof of delivery information quickly. This change streamlined operations and improved access to delivery records.
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Edito . NET Core platform...powered new Rate API and Tracking API systems for APC Postal Logistics. The challenge was to improve internal and external shipping processes and modernize the website. The Tracking API now lets 1.5 million people per month check parcel status. The Rate API handles about 100,000 queries monthly for shipping cost estimates. The solution uses AWS hosting and supports integration with external systems. APC gained a modern, efficient, and flexible logistics tool.
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Jasper helped Old Dominion Freight Line scale content creation. The company saw... more high-quality content and better SEO results. Jasper made publishing faster. Old Dominion built more customer trust using Jasper. The marketing team values Jasper for its speed and quality. Jasper supports their brand promise and customer-focused mission.
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ManageEngine helped TripSpark Technologies cut password reset tickets from 20 per day to zero. The company used... ADManager Plus, ADSelfService Plus, Endpoint Central, and Vulnerability Manager Plus. Employees now reset passwords and manage accounts without IT help. Endpoint Central automated patching and app installs from one console. Vulnerability Manager Plus improved threat remediation. TripSpark's IT team gained full control over endpoints and security.
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A leading South African logistics company needed a way to see all their operations in one place. They managed the... movement of over a million tons of coal each year using many trucks and trains. They used OQLIS Data Intelligence software to connect their systems. This gave them real-time tracking, better stock accuracy, and automated reports. They won an industry award and said they could not have achieved these results without OQLIS.
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MobileFrame helped Dickinson Fleet Services move from paper-based data collection to a mobile ERP platform. The company deployed... over 100 apps on iPads and desktops, streamlining field and back office operations. The MobileFrame Dispatch App lets staff assign work orders and share real-time data. Dickinson now dispatches thousands of work orders daily, saving many labor hours. The sales team closes more deals with the new technology in place.
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EZLease helped JRayl Transport manage 850 leases and meet ASC 842 compliance. JRayl had only... three part-time staff and a tight budget. They used EZLease to upload leases and create monthly journal entries. The software made it easy to spot missing assets and avoid audit risks. JRayl now saves time on month-end closes and has more accurate lease reporting.
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EZLease helped JRayl Transport manage 850 leases and meet ASC 842 compliance. JRayl had only... three part-time staff and a tight budget. They used EZLease to upload leases and create monthly journal entries. The software made it easy to spot missing assets and avoid audit risks. JRayl now saves time on month-end closes and has more accurate lease reporting.
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Sisense Cloud helped CTSI-Global, a major freight audit and payment company, move from on-prem to cloud analytics. The switch saved... the development manager five to ten hours a week on infrastructure tasks. Dashboard load times became faster and build times dropped by 20-50%. CTSI-Global saved $40,000 by not needing a new host. The company also saw better performance and improved customer experience after migrating to Sisense Cloud.
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EZLease helped JRayl Transport manage 850 leases and meet ASC 842 compliance. JRayl had only... three part-time staff and a tight budget. They used EZLease to upload leases and create monthly journal entries. The software made it easy to spot missing assets and avoid audit risks. JRayl now saves time on month-end closes and has more accurate lease reporting.
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Hevo Data helped Hornblower optimize their data pipelines. Hornblower faced high... costs moving large volumes of data from multiple sources to their warehouse. They needed to move only essential data without hiring more engineers. Hevo Data's no-code platform let them set up pipelines quickly and move only the data they needed. As a result, they no longer needed 3 engineers and achieved 50% optimization by transferring only essential data.
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Air France-KLM used Digital. ai Deploy to...speed up Java application deployment. This helped them shorten the turnaround time for major projects by several weeks. The solution improved efficiency in their software deployment process.
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Ryder Systems, a Fortune 500 transportation company, needed to modernize its IT communications to improve customer experience and reduce costs. They chose RingCentral... to replace their outdated PBX systems with a cloud solution. This change eliminated phone-related failures and reduced telecom expenses. Ryder implemented RingCentral in over 200 locations in six weeks, handling 30,000 calls a month. The new system improved efficiency and customer service, allowing for flexible workflows and better support for their last-mile delivery division.
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Alpha Anywhere helped Avis modernize its car rental contract process. The old system... was hard to update and not flexible. Farber Consulting Group used Alpha Anywhere to build a web-based solution. The new app made it easy to update contracts and manage rentals. Avis improved data accuracy and customer service. Productivity increased and costs went down by using fewer resources and low-cost hardware.
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Flowfinity helped Arkansas & Missouri Railroad (A&M) build a custom mobile safety training solution. A&M needed to... improve employee safety and compliance with federal regulations. The Flowfinity app replaced manual paperwork with mobile workflows for safety briefings and testing. After using Flowfinity, A&M reduced reportable injuries to zero, doubled efficiency testing, improved compliance, and cut inventory costs by up to $100,000 per train. Management praised the system for enabling an injury-free year and better staff accountability.
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CleverTap helped SafeBoda improve user retention in Nigeria. SafeBoda used CleverTap... to build onboarding journeys for new app users. The platform enabled SafeBoda to engage users with timely, relevant messages. SafeBoda achieved a 75% retention rate and a 42% conversion rate for goals. The solution also helped reduce churn and improve customer experience.
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Thinkproject provided Document & Collaboration Management and Virtual Design & Construction Management for the Fehmarn Belt Fixed Link Tunnel. The project faced... many objections, including environmental and logistical concerns. Thinkproject's solution enabled automated, consistent responses to identical arguments, saving time and ensuring uniformity. All objections were collected, categorized, and processed through approval steps in Thinkproject. This helped the project address public and regulatory concerns efficiently.
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Pegasus, a large low-cost airline in Europe, improved its Return On Ad Spend (ROAS) using Insider's Predictive Ad Audiences (PAA). By targeting visitors... likely to make purchases, Pegasus created tailored experiences to boost conversions. This AI-driven approach helped Pegasus optimize acquisition costs and enhance customer engagement.
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DHL Express used RCS messaging with LINK Mobility to improve delivery alerts. Customers now get... secure, branded messages with real-time updates. RCS lets DHL show verified sender identity and interactive delivery options. This builds trust and makes tracking easier. Customers in Germany manage deliveries with more confidence and better engagement.
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Infobip helped Cabify fight fake traffic and improve customer experience. Cabify used Infobip's... fraud and security solutions to block fraudulent OTP traffic. This made their platform safer for users. The solution also improved trust and reliability for Cabify's transportation services. Cabify now delivers a better customer experience with secure communications.
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Glide helped Innovative Logistics Group build the iDispatchHub app for small trucking businesses. The AI logistics... agent replaced paper and spreadsheet processes, giving real-time fleet visibility and automating dispatch tasks. The company saved 20 hours per week on admin work and managed twice as many carriers without hiring more staff. Since launch, the app enabled over $1 million in sales. Customers saw a 12% revenue increase and a 25% reduction in downtime and lead time.
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Natterbox Voice for Salesforce helped Talixo improve customer satisfaction and reduce call waiting times by over 40%. Talixo needed a... scalable telephony system that integrated with Salesforce after rapid growth and post-pandemic recovery. Natterbox enabled better agent performance monitoring, easy remote work, and personalized customer interactions. The new system made calls faster and more efficient, with agents needing minimal training. Talixo now benefits from improved customer satisfaction and greater operational efficiency.
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Genesys Cloud CX helped Ethiopian Airlines improve service delivery. The airline used... the platform to engage website visitors and turn window shoppers into paying customers. The solution enabled better customer experiences at scale. Ethiopian Airlines increased monetization of their website traffic. The company enhanced its digital engagement and service efficiency.
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CXone helped ArrowXL fix problems with old, separate systems. ArrowXL used CXone... to bring all contact center work into one place. Agents now save time and work faster. ArrowXL saw a 10% drop in labor costs and agents handle two more contacts per hour. Better reporting lets managers and agents see how they are doing. Coaching and first-contact resolution improved. ArrowXL plans to use more AI features in the future.
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MightyCall helped Fortecho LLC move to remote work and cut costs. Fortecho needed a... phone system with call recording as a default feature. MightyCall offered call recording with 12 months of storage at no extra cost. The call transfer feature let team members work from anywhere. Fortecho made a smooth switch to remote work using MightyCall's business phone system.
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Eckoh's IVR solutions, including Train Tracker and Station Connect, help National Rail handle over 3 million customer calls per year. The system delivers... 24x7 real-time journey planning and fare information, freeing call center agents for complex issues. During peak events, the platform managed over 100,000 calls in a single day. Customer satisfaction with the service averages 96%. Eckoh's technology reduces operational costs and improves the passenger experience for the UK's busiest rail information provider.
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Yeastar P-Series Cloud Edition helped BigFoot Express Freight connect 12 branches and over 400 employees. The company needed... reliable communication for more than 5000 daily calls and real-time call center tracking. Yeastar delivered seamless integration, 99.99% uptime, and real-time monitoring. Linkus softphone enabled calls between branches and on the road. BigFoot saw better efficiency, higher productivity, and zero downtime for their 24/7 operations.
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Avaya Infinity Platform helped Dubai Roads and Transport Authority build a modern contact center. The new solution... improved customer satisfaction by 50%. The contact center now handles over 20,000 calls per week. Avaya delivered a turnkey solution, including consultancy, deployment, and agent training. The project reduced risk of downtime and improved public service for Dubai's fast-growing population.
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Extensiv helped Averitt Express improve warehouse operations. Before Extensiv, Averitt... used paper and spreadsheets, which made tracking inventory and staff hard. With Extensiv 3PL Warehouse Manager, SmartScan, and Labor Analytics, Averitt automated workflows and gained real-time data. This led to 60 hours saved per day in warehouse operations and a 25% cut in labor costs. Customer satisfaction increased due to better inventory visibility.
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OSF Digital helped Deutsche Post DHL Group improve their applicant management. The company had... many systems for tracking job applicants, which caused scattered data and slow processes. OSF Digital reviewed the hiring workflows and grouped applicants. They suggested new processes and recommended HR solutions. OSF Digital also built approval and stage management systems for hiring. This set a strong base for future HR technology projects.
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Drive lah used Sharetribe to launch a car-sharing marketplace in Singapore. They needed to... get to market fast and used Sharetribe's ready-made features like online payments and user interaction. The platform helped them grow to 150,000 users and 2,000 listings with a team of 30. Drive lah raised $3.2 million in pre-series A funding and expanded into Australia. The founders say Sharetribe's support and community were key to their rapid growth.
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Rejsekort & Rejseplan A/S wanted to make public transport easier in Denmark. They launched a... new app in April 2024 to let people check in and out of buses, trains, and metros with their phones. They worked with Billwerk+ to handle payments and subscriptions in the app. The app makes travel simpler and helps people remember to check out. Since launch, there have been close to 6 million travels using the app.
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Bluestone PIM helped Wilhelmsen Ships Service manage product information for a global business. The company needed... to handle data for many products across 125 countries and 2,200 port locations. Bluestone PIM improved product catalog management and enabled seamless experiences across online, mobile, and offline sales channels. The solution allowed for localized product information and better collaboration. Wilhelmsen integrated Bluestone PIM with Episerver CMS to meet their business needs.
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Fanplayr helped Northern Trains boost email sign-ups by 300% in one month. The team used... overlay and embedded widgets to target users and gather feedback. A slide-out toaster widget on the service page collected real-time user input. Transport Focus praised the feedback strategy. Northern Trains improved disruption information and user engagement with Fanplayr's solutions.
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Flint Analytics helped Escape Campervans improve their PPC campaigns. Escape had trouble... tracking if their ad spend brought in revenue. Flint rebuilt the campaigns to target specific cities and improved tracking. Escape saw a 40% year-over-year increase in bookings, a 202% rise in overall revenue, and an 11x return on ad spend. Within 9 months, Escape increased their PPC spend by 600% due to strong results.
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Lucidchart helps Uber's fintech product manager, Rahul, turn complex product ideas into clear diagrams. He uses Lucidchart... to brainstorm, create mind maps, and build process flow diagrams for new tools. The platform lets his team collaborate in real time and store diagrams for easy access. Lucidchart makes it easier for Rahul to explain ideas to stakeholders and get buy-in from management. This visual approach supports Uber's global financial planning and reporting needs.
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Wincanton used immersive VR training to reduce logistics incidents. The solution focused... on learning development and design. VR simulations helped staff practice real-world scenarios. This training improved safety and reduced mistakes. Wincanton saw fewer incidents after using the VR solution.
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MadCap Flare, Flare Online, and MadCap Connect for Salesforce helped Transflo build modern knowledge bases. Before, users struggled... with outdated CHM and PDF files and needed to call support. With MadCap Software, Transflo cut 120,000 hours of support time. Users now get self-help online, both in the office and on the road. The company also increased brand awareness.
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Elucidat helped Aramex improve their elearning programs. Aramex used Elucidat... to create engaging online training for their teams. The platform made it easy to build and update courses. This helped Aramex deliver better learning experiences. The solution supported their business growth and employee development.
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ONLYOFFICE Docs helped SmartLynx Airlines improve secure online document collaboration. The airline integrated... ONLYOFFICE Docs with Seafile to let employees work together on documents safely. Before, staff emailed files back and forth, which was less secure. Now, all document sharing and co-editing happens in one place. The company chose ONLYOFFICE Docs because it is open-source and works well with their IT setup. Employees can now work remotely and stay connected.
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Figma helped Uber's design team solve collaboration problems when designing for cash payments in emerging markets. Before Figma, the... team struggled with slow workflows and could not work together in real time. Figma let designers collaborate instantly, even across countries. The team found it easy to switch to Figma and now uses it for almost all design work. Figma made organizing and finding design files much simpler for Uber's global team.
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iSpring Suite helped Tattile cut support workload by 30%. Tattile used iSpring... Suite to create online customer training for their smart traffic cameras. The training reduced repeated support requests and improved customer satisfaction. Tattile built 15 interactive courses for 1,000 learners using quizzes and text-to-speech. The solution made content creation fast and cost-effective. Tattile also used iSpring Suite for employee onboarding.
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LoyLap helped Lynton Railway modernize its payment system with reloadable membership cards and QR code accounts. Locals now tap... cards or scan phones for easy access, skipping queues and cash. Preferential pricing encourages advance payments, boosting loyalty and cash flow. Since 2019, 553 user accounts were created and 1,992 fund additions made, with an average load of £31.34. Fund additions rose 155% from Q1 to Q2, showing strong seasonal engagement and improved revenue stability.
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Loylogic built a multi-country, multi-language online shopping portal for Delta Air Lines. The goal was... to help Delta attract more Latin American travelers and expand engagement. The portal lets SkyMiles members in 26 countries earn extra miles for online shopping. Loylogic handled product fulfillment, local currencies, and languages. This solution made Delta's loyalty program more appealing to non-US members.
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Toureasy offers carbon-friendly coach holidays in the UK. They needed a... modern payment solution. Trust Payments provided a full suite payment platform. This helped Toureasy save on transaction fees and simplify bookings. The platform supports their carbon-neutral goals.
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Drive lah used Voucherify to run discount voucher and coupon campaigns for its peer-to-peer car rental platform in Singapore. The company needed... to educate the market and attract new users with strong promotions. After their previous promotion engine shut down, Drive lah integrated Voucherify in just three weeks. The team launched 14 promotional campaigns in three months. Voucherify made it easy for Drive lah to experiment with different types of discounts and run campaigns without technical help.
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Eber helped Lalamove improve customer relationships in a two-sided marketplace. Lalamove used Eber's... loyalty marketing platform to build brand love. The solution focused on loyalty, marketing, and messaging features. Lalamove aimed to deliver better customer experiences. The case highlights how Eber supports customer retention and engagement.
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TIBCO helped Dutch Railways build a virtual train platform. The company used... TIBCO BusinessEvents, ActiveSpaces, BusinessWorks, and Messaging to manage data from over 800 trains. Passengers now use a mobile app to see train locations and open seats. Maintenance teams get real-time alerts to keep trains on schedule. The new platform led to almost 50 new projects and improved customer experience.
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Heathrow uses Salesforce to improve travel and increase revenue. The airport wanted... to make travel easier for passengers. Salesforce helped Heathrow create agent-first experiences. This made customer service better. Heathrow saw growth in revenue and smoother travel for customers.
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MelpApp helped Acme Logistics Corporation fix poor communication and long, unfocused meetings. The company used... MelpApp to centralize team chats, manage projects, and assign tasks. This led to faster responses, better project tracking, and more focused meetings. Employees saw productivity gains from 100% up to 300%. Team morale improved with a single platform for meetings and document sharing.
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Text Request's API connects with B-LineXpress's booking platform, Limo Anywhere, to automate scheduling updates and improve customer service. B-LineXpress needed a... new business texting provider after their previous one shut down. The API enables instant two-way texting with clients and drivers, pre-trip confirmations, and real-time status updates. Fast communication leads to more repeat bookings and referrals. The dashboard is easy to use and helps the team deliver top notch customer service.
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Heathrow uses Salesforce to improve travel and increase revenue. The airport wanted... to make travel easier for passengers. Salesforce helped Heathrow create agent-first experiences. This made customer service better. Heathrow saw growth in revenue and smoother travel for customers.
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Jostle helped Mike Albert Fleet Solutions replace their outdated intranet. The old system... made communication hard and used up IT resources. With Jostle, employees now get updates in one place and IT has more time. Over 80% of employees are active weekly, up from less than 50% before. The company now has better communication, a stronger culture, and everyone stays informed.
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Global Container Terminals is Canada's largest port operator. They use ThoughtFarmer... to connect employees and share information. Their previous intranet was hard to use. ThoughtFarmer made it easy. Employees can find critical information like vessel schedules. The CEO started a blog to share news and updates.
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Virtuo, a European leader in long-distance car rental, faced challenges during the Covid-19 pandemic. They shifted from... an office-first model to a hybrid work model, offering more flexibility to employees. This change helped maintain strong team bonds and became a selling point for future employees. Virtuo organized regular in-person team days and events to ensure social connection and employee well-being.
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Heathrow uses Salesforce to improve travel and increase revenue. The airport wanted... to make travel easier for passengers. Salesforce helped Heathrow create agent-first experiences. This made customer service better. Heathrow saw growth in revenue and smoother travel for customers.
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Kickbox helped AnyVan improve their email verification process. AnyVan had high... hard bounce rates and lost customers due to invalid email addresses. They used Kickbox’s Real-Time Email Verification API in their booking flow. This reduced hard bounce rates by 61% year-over-year. AnyVan also captured about 5% more new customers each month. Customer engagement and revenue increased.
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Inxmail helped SBB improve email communication for travelers. SBB wanted to... send digital tickets with QR codes in four languages. They needed emails to work offline and be easy to use. Inxmail's platform integrated with SBB's systems and automated personalized emails. SBB now sends reliable ticket emails and manages internal newsletters efficiently. The solution reduced digital barriers and improved customer experience.
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Netcore's no-code nudges technology helped Shadowfax boost feature adoption. Shadowfax used Netcore... to guide users with targeted nudges. This led to a 69% increase in feature adoption. The solution made it easy for users to try new features. Shadowfax saw better engagement from their users.
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IntelliClick helped CSA Transportation connect GoldMine CRM and Truck Mate operations for better business automation. Before, CSA had... data in separate systems, making it hard to give personal service as their shipping business grew. With integration, sales and marketing teams now see all customer info in one place. They use targeted email campaigns and get instant alerts for new sales chances. Sales reps respond faster, leads are better, and email open rates are higher. CSA keeps its small company feel while growing and serving more customers.
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Bird’s Flow Builder and Inbox helped Aramex handle a surge in customer support requests during the pandemic. Aramex used WhatsApp... and chatbots to automate delivery tracking and updates, reducing the need for calls. The support team now manages 500,000 WhatsApp messages each month. Agent productivity increased by 2.7 times. Aramex aims to cut call volume by 80% as they expand Bird’s solutions to more countries.
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Xtremepush helped daa (Dublin Airport Authority) achieve personalised, multichannel customer engagement. daa wanted a... partner for engagement, data, and analytics. Xtremepush deployed its solution via private cloud for daa. daa launched its first campaign in 8 weeks. The email builder tool made campaign creation faster and easier. daa praised Xtremepush for delivering results and finding solutions for every email need.
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Mailmodo helped BluSmart boost engagement for their annual #BluKms contest. BluSmart used Mailmodo's... interactive quiz emails to increase awareness about sustainable transportation. The campaign sent to 5,000 participants achieved a 35% quiz submission rate, 3.5 times higher than expected. Many users shared their results on social media, driving more engagement. BluSmart praised Mailmodo for smooth support and custom solutions.
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Airtable helps JetBlue manage its IT roadmap. The IT team... uses Airtable to organize and prioritize projects. Before Airtable, they struggled with scattered data and slow reporting. Airtable gives them a single source of truth. This makes it easier to align projects with company goals. The team can now move faster and work together better.
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Wrike helped inDrive organize workflows and manage work requests. inDrive needed a... tool to unify teams in 47 countries. Wrike provided customizable request forms, task blueprints, and automation tools. 1500 licensed users and 176 collaborators use Wrike. Teams in marketing, creative, operations, finance, and more use the platform. Wrike improved operational visibility and helped inDrive scale as it grew.
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XB Software built an integrated project management module for a large transportation company’s ERP system. The challenge was... to add task tracking, scheduling, and reporting features without disrupting workflow. The solution included user roles, real-time GPS tracking, and advanced reporting. The module helps managers assign tasks, monitor vehicle status, and prevent employee overwork. The project lasted over 8 months and used technologies like dhtmlx, nodejs, and reactjs.
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Jama Connect helped Loram move away from Word and Excel for tracking software requirements and testing. Loram needed to... meet EN 50128 standards and improve project speed. They chose Jama Connect for its user-friendly design and fast adoption. Loram saw results in six months, cut software gate engineering hours by up to 24%, and gained more trust with assessment bodies.
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Dragonboat helped ECS, a supply chain logistics provider, improve project delivery and execution focus by 80%. ECS faced challenges... with resource allocation, project visibility, and team alignment. They chose Dragonboat for its easy setup and centralized project management. With Dragonboat, ECS reduced projects from 165 to 35, improved on-time delivery, and gave 75 stakeholders better visibility. This led to higher efficiency, better planning, and more trust across the company.
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MeisterTask helped sim cargo improve onboarding and project documentation. sim cargo needed... to coordinate many transshipment points and partners across Europe. They used MeisterTask to create a dynamic internal wiki and streamline knowledge sharing. This reduced new employee onboarding from three months to two weeks. The company saw faster results and better service quality.
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USA InterCargo is a company that ships cars from the USA to other countries. They needed a... simple tool to manage their software development process. They chose Hygger because it was easy to use and fit their small team. They use Hygger to create and track tasks for their programmers. The team likes that Hygger is simple and saves them time. They also use Hygger with Slack for better communication.
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Piwik PRO Analytics Suite helped DFS Deutsche Flugsicherung improve their recruitment process. DFS used the... platform to track applicant behavior and optimize HR marketing campaigns. They gained insights into which channels and regions brought the best candidates. DFS made their recruitment more cost-effective and improved website performance. The company now runs targeted campaigns and meets its recruitment goals every year.
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VMware Cloud Foundation and vDefend helped Dubai Airports improve its private cloud. The airport needed... better security and management for its IT systems. VMware Cloud Foundation and vDefend provided a strong solution. Dubai Airports now has better control and safety for its data. The new system supports airport operations and growth.
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MarinOne helped Suntransfers. com boost Google...Ads revenue by 132% and Microsoft Ads revenue by 390%. The company improved ROAS by 36% on Google Ads and 147% on Microsoft Ads. MarinOne’s cross-channel reporting and bidding tools let Suntransfers.com manage all campaigns in one place. The team saved half the time on long tail bidding. Suntransfers.com gained better visibility and outperformed competitors using MarinOne.
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Posten Bring needed a simple tool for digital marketing across multiple countries. They chose Siteimprove... to replace Google Analytics and BrightEdge. Siteimprove's ease of use and comprehensive training helped employees quickly adapt. The platform allowed users to prioritize tasks and track metrics like Visitor Engagement Score. This led to a 19% increase in DCI score and a 13% increase in SEO score. Reporting became easier, aiding company discussions.
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Telesign Intelligence helped TIER, a leading European micro-mobility provider, streamline user registration in its mobile app. TIER wanted to... register more legitimate users quickly without adding friction or manual validation. Telesign's fraud risk API integrated with TIER's onboarding, scoring users by phone number to flag or block risky accounts. TIER blocked hundreds of fraudulent transactions daily and saw a drop in credit card fraud. The team saved time and focused on other priorities, while keeping the platform secure.
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Aeromexico used New Relic to monitor its digital channels, including its website, mobile app, and airport kiosks. These channels handle... over 40% of customer interactions, such as ticket purchases. Aeromexico needed to ensure reliable service and collect data on customer experience. New Relic helped Aeromexico get real-time data on service performance and passenger behavior. This allowed the company to make better decisions and improve customer satisfaction.
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SurveySparrow helped SOCAR, a car-sharing platform in Malaysia, double its customer survey responses. SOCAR used SurveySparrow... to run NPS surveys and monitor customer feedback in real time. The platform's dashboards and integrations made it easy to track and analyze data. SOCAR saw a 15% increase in response rates and higher customer engagement. The tool enabled smarter decisions and improved customer experience.
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Davies Claims Solutions helped a leading logistics and transport supplier improve driver awareness of third party intervention obligations. The team created... accident reporting protocols, branded bump cards, and claims communication packs. They supported these with road shows and policyholder-level compliance data. This approach aimed to boost third party capture rates and control claims costs. The solution focused on claims management and compliance in the transport sector.
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Delighted helps Silvercar improve the airport car rental experience. Silvercar uses Delighted's... Net Promoter Score (NPS) surveys to get real-time customer feedback. The company maintains an average NPS of 80 to 85, much higher than the industry average of 18 to 26. Silvercar sees 50% survey response rates from first-time users. Delighted enables Silvercar to quickly address customer pain points and keep teams aligned as the business grows.
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Voxpopme helped Alaska Airlines improve customer experience by adding video feedback to their Alaska Listens survey. The airline collected... over 500 customer video responses in just four days. Automated analysis of these videos gave deeper insights into customer needs and helped segment travelers. Alaska Airlines used these insights to redefine friendliness and make specific improvements. Video feedback also created empathy among employees and led to more customer-focused decisions.
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SurveySparrow helped SOCAR, a car-sharing platform in Malaysia, double its customer survey responses. SOCAR used SurveySparrow... to run NPS surveys and monitor customer feedback in real time. The platform's dashboards and integrations made it easy to track and analyze data. SOCAR saw a 15% increase in response rates and higher customer engagement. The tool enabled smarter decisions and improved customer experience.
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SurveySparrow helped SOCAR, a car-sharing platform in Malaysia, double its customer survey responses. SOCAR used SurveySparrow... to run NPS surveys and monitor customer feedback in real time. The platform's dashboards and integrations made it easy to track and analyze data. SOCAR saw a 15% increase in response rates and higher customer engagement. The tool enabled smarter decisions and improved customer experience.
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3CLogic’s AI Cloud Contact Center was integrated with ServiceNow CSM at daa, the operator of Dublin and Cork airports. daa faced challenges... with siloed systems, inflexible IVR, and manual ticketing. 3CLogic unified customer service operations, enabling agents to access data instantly and update IVRs in real time. The solution improved first-call resolution, increased agent productivity, and boosted customer satisfaction. Centralized dashboards provided actionable insights and greater agility for daa’s support teams.
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Membrain helped Eurotainer improve sales process and pipeline management. The company needed... a tool that was easy to use and could handle global operations. Membrain offered a simple setup, visual pipeline, and global view. Eurotainer quickly adopted the platform and found it adaptable to their needs. The team now manages sales more efficiently across multiple regions.
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Highspot helped FedEx Office boost buyer engagement by 22%. The team faced... fragmented sales operations and manual processes. Highspot's sales enablement platform integrated with Salesforce, giving real-time visibility into customer interactions. Reps used digital sales rooms and Pitch features to connect with buyers. Publisher productivity rose by 60% and content findability reached 88%.
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Synap helped the British International Freight Association move from manual, Word-based open-book exams to a digital platform. BIFA faced delays,... accessibility issues, and data loss with their old process. Synap provided a secure, easy-to-use online exam system with structured scheduling and Zoom proctoring. Trainers found grading faster and more reliable. BIFA quickly adopted the platform with strong onboarding and support from Synap.
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Imprima VDR helped HS2 share the High-Speed Rail Bill for Phase One with the public, press, and MPs. HS2 needed a... fast solution under tight deadlines. Imprima optimized and compressed thousands of files and mapped them onto USB sticks. They also built a secure online payment gateway for document purchases. This was the first time UK legislation was deposited electronically. HS2 praised Imprima for enabling this historic achievement.
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Infogain built a cloud native app for a major transportation company to improve carbon emission reporting. The app calculates... emissions at the package level and supports millions of packages daily. It uses Azure, Databricks, and Postgres, with Angular and ReactJS frontends. The solution enables customers to estimate emissions for future shipments and provides real-time CO2e reports. The app scans over 15 million packages, creates 5 billion data records, and supports 60+ countries. It is recognized as one of the company's top five innovative products.
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TBR Global Chauffeuring wanted to improve their HR processes and global communication. They used StaffCircle... to save time on HR admin tasks, cutting it from 6 days a month to 6 hours. They moved from non-trackable mass emails to measurable and trackable communication. Managers now have an accurate view of global headcount and can see holidays and absences directly. This helped increase employee engagement and made their workforce more agile.
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Paradox's Olivia AI assistant helped Koch Trucking improve its hiring process. The company used... Olivia to reach candidates on mobile, answer questions, and schedule interviews 24/7. This made it easier for candidates to apply and reduced drop-off rates. Koch Trucking cut its cost per applicant to $3 and reduced cost per hire by 90%. The solution helped them keep up with high demand for drivers.
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Talentwunder Sourcing-App helped LEAV Aviation hire skilled workers fast. The company needed... to fill many roles due to rapid growth. LEAV Aviation used Talentwunder’s API to connect with their HR systems. The team learned the new tool quickly. Talentwunder cut candidate search and pre-selection time by 35%. The company filled 25% more open jobs. Teamwork improved with shared notes and comments. AI features made it easier to reach and attract top talent.
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Rezoomo helped Dublin Coach automate their hiring process. Before, they tracked... applications on spreadsheets and struggled to reply to every candidate. With Rezoomo, they post jobs to many sites at once and track applications automatically. This improved candidate experience and saved staff time. Dublin Coach now attracts more quality candidates and fills roles faster.
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Bob helped ZeroNorth manage rapid growth and a global workforce. ZeroNorth switched from... a rigid HCM to Bob for better customization and ease of use. They used Bob’s Sandbox to test new HR processes safely. An implementation partner ensured a smooth rollout. Automated workflows and localized features improved employee experience across 11 countries.
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Pipefy helped Ocean Network Express fix its accounts payable process after merging three companies. The company struggled... with manual, paper-based workflows and poor communication between finance teams. The pandemic made these problems worse as remote work increased. Pipefy let them centralize communication and manage approvals in one place. This made their process easier to control and improved efficiency.
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Dotdigital helped Parcelhero boost email revenue by 4x. The marketing team... switched from Mailchimp to Dotdigital to speed up email creation and improve segmentation. They launched 29 campaigns in 11 months, up from just 4 before. Automated programs like cart abandonment and re-engagement saved time and increased conversions. Email volume jumped from 33,000 to 1.3 million, driving strong business growth.
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Heathrow uses Salesforce to improve travel and increase revenue. The airport wanted... to make travel easier for passengers. Salesforce helped Heathrow create agent-first experiences. This made customer service better. Heathrow saw growth in revenue and smoother travel for customers.
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Document Manager helped TNT Express improve efficiency and customer service. TNT Express used... to rely on paper-heavy processes for proof of delivery. With Document Manager, they now scan and manage PoD documents online. The system works at over 50 UK sites and handles more than 80,000 deliveries daily. Customers can access proof of delivery information quickly. This change streamlined operations and improved access to delivery records.
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Agillic helped Molslinjen, Denmark's leading ferry operator, change customer views about ferry travel costs. Molslinjen used Agillic's... personalisation platform to send tailored messages showing real savings for each customer. This data-driven approach led to over 50,000 digital calculator uses and more than DKK 2 million in direct revenue. Personalised email campaigns brought 45% more sales than generic ones. Molslinjen also saw a 25% rise in top-of-mind awareness and a 55.5% increase in Net Promoter Score.
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DigiGreet is a digital electronic signing in system used by GWR in depots across the country. GWR needed a... way to manage visitor sign-ins efficiently. DigiGreet provided a digital solution for electronic signing in. The system is now used throughout GWR depots. This improved visitor management for GWR.
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EVA Check-in helped Gulf Agency Company (GAC) Qatar manage site sign-ins for a mobile workforce. GAC needed a... cost-effective, easy-to-use system after leaving their previous provider. They installed tablet kiosks for staff and visitors to check in and out, ensuring accurate data and preventing timesheet fraud. The solution now tracks over 13,000 sign-ins each month, making it easy to know who is on site at any time. Management uses this data to reconcile overtime and optimize site operations.
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Greetly helped DHL speed up driver processing and improve visitor management at busy logistics hubs. DHL faced driver... congestion, slow check-ins, and compliance issues with manual processes. Greetly's visitor management system used kiosks, license scanning, badge printing, and preregistration to solve these problems. DHL now has faster check-ins, audit-ready visitor logs, and better security. Repeat drivers use QR codes for even quicker entry.
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SwipedOn helped NAS Airport Services in Nairobi, Kenya, move from paper visitor books to a digital sign in system. The company wanted... to save time, improve data privacy, and reduce paperwork. SwipedOn made visitor sign in faster and more secure, with features like instant notifications and visitor pre-registration. The system also helped manage hybrid work and supported safe, contactless sign in during COVID-19. Visitor data is now stored securely and can be retrieved instantly.
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Visitly helped Kings Transport & Logistics improve visitor management. The company replaced... manual processes with Visitly’s digital solution. This made registration easier and boosted safety compliance. Visitly also helped with COVID contact tracing and efficient visitor log management. The team liked the simple interface on both tablet and PC.
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Jones Logistics used Youredi’s iPaaS to connect all their systems with a new transportation management system. Before, they had... many disconnected systems and lots of manual work. Youredi’s managed service automated backend processes and reduced manual tasks. The solution helped Jones Logistics save costs and lower operational risks. The service also lets them scale as their business grows.
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Integrate. io helped DPD...UK automate and unify data integration across spreadsheets, databases, and SFTP. The platform replaced manual Excel and SFTP processes with real-time, end-to-end pipelines. DPD UK's Salesforce team now builds and manages their own data pipelines without IT help. A weekly transfer of half a million rows is now fully automated. The team saves time and focuses on strategic work, with clean, current data always ready.
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Semarchy Data Platform helped CMA CGM unify and govern data across 500 vessels and 1. 2 million business...partners. The platform connected legacy and SAP systems, improving data quality and compliance. CMA CGM reduced operational costs and manual work by streamlining processes. The solution enabled 24/7 operations and supported global invoicing and compliance. Partner satisfaction increased with standardized, validated data. The system scaled to manage over 5 million partners and 9,000 suppliers.
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The Denodo Platform helped Estes Express Lines solve data silo problems. Estes used Denodo... to build a logical data fabric over on-premises and cloud sources. This gave leaders real-time shipment tracking and self-service data access. Estes can now deliver APIs in days instead of weeks. The company saved 10% in infrastructure and labor costs by removing duplicate data storage.
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Relay42 helped NS (Dutch Railways) unify customer data from all channels. NS wanted to... improve the customer journey across online and offline platforms. They used Relay42 to predict customer actions and deliver the right message at the right time. NS implemented dozens of use cases with the platform. Their team shared five tips for a successful Relay42 implementation, focusing on customer-centric thinking and multidisciplinary teamwork.
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Iron Mountain InSight Content Management helped a European airline digitize over 3 million HR backfiles for 60,000 employees. The airline automated... manual HR processes and improved access to employee records. Staff now use dashboards for secure, role-based access to information. The solution increased regulatory compliance and protected sensitive employee data. HR service levels improved and manual work decreased.
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DSV, a multinational transport and logistics company, adopted Papirfly to streamline creative production. The platform replaced... multiple systems, allowing for better collaboration across borders. Employees could use the software confidently after just an hour of training. This change helped DSV maintain its position in the global transport industry.
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Naviair had trouble seeing all their cloud software and could not get useful data from their old tool. They needed better... visibility and easier access to information. Xensam gave them a clear view of all their software, including hidden cloud apps. Employees learned the new system quickly. They now share useful reports across teams and can make better decisions about software licenses. They also found ways to save money on Microsoft licenses.
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TrainOSE used Zebra Technologies to digitalize its ticketing system. The new system... improved reliability and efficiency for ticket sales. TrainOSE now offers a better customer experience with digital ticketing. The solution supports transportation operations and mobile technology. The project focused on digital transformation in the rail sector.
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MaintainX helped ColdTrack cut downtime by 70%. Before, ColdTrack struggled... with scattered paper records and long audit prep. They overspent on parts and worked 70+ hours a week buried in paperwork. With MaintainX, they went 100% paperless. Now, they manage maintenance, safety, and audits easily. They meet strict regulatory needs and keep operations running smoothly.
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Fox TAS helped Mack Mortuary Transport handle more calls and grow their business. Before, they used... one cell phone and missed calls. With Fox TAS, they automated call handling and used custom scripts for each client. They grew from 12 to 150 calls per day. They added 36 new clients and cut driver coordination time by 40%. Errors dropped, and client trust increased.
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Uber wanted to improve customer service as it grew worldwide. The company used... Sprinklr to manage brand content and respond to customer needs faster. Uber added more team members and used Sprinklr AI to handle many customer messages. With Sprinklr Service, over 1,000 agents now help customers quickly. Uber saw a 33% reduction in first response time, an 8% improvement in case response SLA, and 89 seconds less in average case handling time.
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Uber used Brand24 for social listening during the launch of their new rider app. They tracked real-time... feedback to understand user reactions and improve product features. After the app rollout, Uber saw a 100% increase in online discussion, a 90% rise in likes, and a 250% jump in shares. Social listening also helped Uber achieve a 24% increase in social media engagement during a global campaign. Uber values Brand24 for its easy dashboard and strong support team.
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DB Schenker needed a better way to find new trends and business opportunities. Their innovation team... used Feedly AI to create a hub that tracks news, trends, and competitors. They set up AI-powered feeds to monitor logistics innovations and created newsletters for different teams. The team now sends out 18 newsletters with over 2,000 subscriptions. This helps teams stay updated and find new business opportunities faster.
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Spotler SendPro helps DPD send real-time transactional emails to customers. DPD uses these... emails to notify recipients about delivery times and updates. This approach increases positive reviews and boosts customer satisfaction. The solution also streamlines delivery processes for DPD. Email marketing automation is key to their operational excellence.
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Kommunicate’s Kompose chatbot builder helped uParcel automate customer conversations. uParcel needed to... handle many customer queries without hiring more staff. The chatbot managed 40% of all incoming conversations. It reduced the average first response time to 87.9 seconds. This saved manpower and let staff focus on complex issues. uParcel liked the easy integration and flexible pricing of Kommunicate.
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HelpCrunch helped Rekola improve in-app customer service for their bike-sharing app. Rekola switched from... phone and email support to HelpCrunch live chat. This made it easier for users to get help without leaving the app. Phone calls dropped and customer satisfaction went up. Rekola now has 12,000 App Store reviews with a 4.9/5 rating and a 4/5 rating on Google Play.
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LivePerson’s Conversational Cloud helped a leading Brazilian airline cut its customer service queue by 84%. The airline switched... from traditional chat to an asynchronous conversational model. In 10 months, they saw a 42% increase in conversations handled by human agents. AI resolved 59% of new conversations within the bot. The project boosted operational efficiency and improved customer experience.
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Blue Dart used the WhatsApp chatbot from Jio Haptik to improve shipment delivery. The company wanted... to reduce failed deliveries when customers were not available. The WhatsApp chatbot automated 78% of conversations and handled 3.2 million chats. Blue Dart achieved a 2.5x ROI. Delivery partners could optimize routes and improve customer satisfaction.
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Arcade helped ASAP Movers boost company involvement in social media. The team used... Arcade to recognize positive behaviors and build a strong company culture. They gamified photo sharing, awarding tokens for creative social media content. This led to a 20x increase in social engagement and a 10% savings on sales incentives. Employees felt more valued and connected, reducing turnover and improving morale.
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Dynatrace helped Aeroporti di Roma improve airport operations. The company unified... observability and security data across its hybrid cloud. This reduced the time to prioritize problems by 70%. Over 99% of daily flights now run on time. 90% of travelers clear security in three minutes. ADR can now fix issues faster and keep passengers satisfied.
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Observe. AI helped Leading...Moving Company boost revenue by 74% using conversation intelligence and targeted coaching. The company used the platform to analyze calls, coach its 30-person sales team, and identify new service opportunities. Sales talk track adoption increased by 20%, and first call resolution improved by 52%. Within 30 days, they generated $1M in extra revenue by responding to customer needs. Supervisor escalations dropped to less than 0.25% of calls due to better coaching.
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Varicent Incentives helped Echo Global Logistics manage complex compensation for over 300,000 shipments a month and 1,200 payees. The company needed... a flexible system to handle many exception cases and heavy transactions. Varicent Incentives made it easier to change plans and adopt new strategies. Echo Global Logistics now has a more agile and automated compensation process. The solution also helped streamline onboarding and resolve inquiries quickly.
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Leonard’s Express is a transportation company that moves food products across the U. S. They had...trouble using ZoomInfo because it gave them too much irrelevant data. This made it hard to find and contact the right people. They switched to SalesIntel for better data filtering and easier use. SalesIntel helped them focus on their sales territories and reach decision-makers faster.
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Pobuca helped Levante Ferries build a smart database for customer insights and omnichannel communication. The challenge was... to turn business needs into technical requirements and integrate real-time data from a third-party web service. Pobuca created a user-friendly environment to help Levante Ferries understand customer behavior. The solution focused on customer loyalty, engagement, CRM, and business intelligence. Levante Ferries now uses advanced analytics to improve customer experience.
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A UK-based shipbroking company improved efficiency by 75% using MobiEbot. The email bot... processed over 2 million emails daily. It extracted 80+ data points from emails. Shipment time reduced from weeks to hours. Productivity increased by 67%.
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TIBCO helped Dutch Railways build a virtual train platform. The company used... TIBCO BusinessEvents, ActiveSpaces, BusinessWorks, and Messaging to manage data from over 800 trains. Passengers now use a mobile app to see train locations and open seats. Maintenance teams get real-time alerts to keep trains on schedule. The new platform led to almost 50 new projects and improved customer experience.
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Lyft uses Twilio Flex to improve trust and service for riders and drivers. The platform helps... Lyft manage customer interactions. This leads to better experiences for both riders and drivers. Twilio Flex supports Lyft in building strong relationships and delivering reliable support. The solution helps Lyft scale its customer service operations.
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Spotler SendPro helps DPD send real-time transactional emails to customers. DPD uses these... emails to notify recipients about delivery times and updates. This approach increases positive reviews and boosts customer satisfaction. The solution also streamlines delivery processes for DPD. Email marketing automation is key to their operational excellence.
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Lyft uses Twilio Flex to improve trust and service for riders and drivers. The platform helps... Lyft manage customer interactions. This leads to better experiences for both riders and drivers. Twilio Flex supports Lyft in building strong relationships and delivering reliable support. The solution helps Lyft scale its customer service operations.
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Volaris, a Mexican low-cost airline, needed to control service costs while improving customer experience. They handle five... million customer interactions each year. Volaris used Verint to manage high inbound volumes and improve service quality. They achieved an 85% digital interaction containment rate and a 3x increase in agent capacity.
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Readpeak helped Verkehrsverbund Rhein-Ruhr (VRR) run a native advertising campaign to promote sustainable transport in Germany. VRR used geo-targeted... ads and personal stories to reach eco-conscious people. The campaign launched for Earth Day and aimed to boost public transport awareness. Results showed higher click-through rates and lower cost-per-click than other channels. The Readpeak platform made campaign management easy and improved traffic quality.
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Cerkl Broadcast helped Flagger Force improve their internal communications. Flagger Force needed... to unify messaging for both field and office staff. They wanted to measure communication impact and reach their growing workforce across 10+ states. Cerkl Broadcast provided tools for modern email, analytics, and audience targeting. Flagger Force now delivers consistent, on-brand messages and supports employee engagement.
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SurveyMonkey Enterprise helps Hornblower collect feedback from 20 million annual customers across cruises, tours, and ferry services. Hornblower uses SurveyMonkey... to centralize guest feedback and track Net Promoter Score (NPS) data. The platform's AI and Salesforce integration make it easy to manage surveys for different business units. Hornblower gains insights into travel trends and booking motivations. This helps improve customer experience and keeps guests coming back.
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InAppStory helped Careem improve communication with its network of captains. Careem needed a... better way to engage captains from diverse backgrounds. InAppStory's mobile story format made updates more engaging and accessible. The platform supported multiple languages and multimedia content. As a result, Careem saw a 2x increase in engagement rates among captains.
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Ryder Systems, a Fortune 500 transportation company, needed to modernize its IT communications to improve customer experience and reduce costs. They chose RingCentral... to replace their outdated PBX systems with a cloud solution. This change eliminated phone-related failures and reduced telecom expenses. Ryder implemented RingCentral in over 200 locations in six weeks, handling 30,000 calls a month. The new system improved efficiency and customer service, allowing for flexible workflows and better support for their last-mile delivery division.
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GoTo Connect helped Salt Lake Express improve business communications. The company has... over 200 employees, multiple offices, call centers, and mechanic shops. Before GoTo Connect, they could not track call times or spot outliers. Now, they use call data to boost employee performance and customer satisfaction. GoTo Connect brought more transparency and efficiency to their operations.
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SightCall Visual Assistance for Salesforce Service Cloud helps Posti, Finland’s top postal and logistics provider, support customers at postal kiosks. Customers get help... in one touch. The solution makes customer service faster and more efficient. Posti improves customer experience and solves issues quickly. The process reduces business costs and meets customer expectations.
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LAZ Parking has over 4,000 employees in many locations across the country. It was hard... for them to help employees make good choices about their benefits. LAZ Parking worked with Communique to set up a virtual benefits fair for open enrollment. This helped employees learn about their benefits in an online environment.
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브리티 RPA는 한국철도공사에서 47개 행정업무를 자동화했다. 연간 34,253시간의 작업시간을... 절감했다. 반복적인 민원 처리, 자격 유효기간 관리, 장학금 처리, 전표 생성 등 다양한 업무에 적용했다. 실시간 모니터링으로 휴먼 에러를 줄였다. 업무 효율성과 대국민 서비스 품질이 크게 향상됐다.
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Forrester Decisions helped ArcBest boost sales team productivity. ArcBest wanted to... improve sales results. The chief sales and customer engagement officer worked closely with Forrester. He said Forrester's support was a game changer. ArcBest achieved strong yearly results with Forrester's help.
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Heathrow uses Salesforce to improve travel and increase revenue. The airport wanted... to make travel easier for passengers. Salesforce helped Heathrow create agent-first experiences. This made customer service better. Heathrow saw growth in revenue and smoother travel for customers.
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SHANON MARKETING PLATFORM helped ロジスティード株式会社 manage marketing for their "スマートウエアハウス" service. They used email,... web seminars, and scenario features to nurture leads and track buying phases. The company improved lead quality and sales productivity. From 2021 to 2022, orders from marketing activities grew by 264%. HOT lead generation increased by 113%. The team credits easy support and automation for their success.
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Onclusive helped a major international airport improve reputation management. The airport faced... challenges balancing growth, policy, and public perception among many stakeholders. Onclusive delivered a reputation intelligence framework that unified data and tracked sentiment. The solution provided a single source of truth, evidence-based communications, and measurable results. The airport now manages stakeholder expectations better and supports community and sustainability decisions.
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Prezly helped De Lijn, a Belgian public transport company, improve its communications workflow. Tom, the spokesperson,... struggled with sharing visuals and managing contacts across different tools. Prezly made it easy to send mobile-friendly emails and manage contacts in one place. The CRM system let Tom track who read and clicked his emails. Now, all local teams use Prezly, making teamwork and coverage easier. Tom says Prezly saves time and gives better feedback on outreach.
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Tideworks Technology wanted to increase awareness and drive sales of its solutions. They worked with... Communiqué PR to get more media coverage and build relationships with key editors. Communiqué PR used news, case studies, and byline articles to help Tideworks. They also set up meetings for Tideworks' leaders with important media. As a result, Tideworks became well known in the industry and was featured in many top publications.
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LivePerson’s Conversational Cloud helped a leading Brazilian airline cut its customer service queue by 84%. The airline switched... from traditional chat to an asynchronous conversational model. In 10 months, they saw a 42% increase in conversations handled by human agents. AI resolved 59% of new conversations within the bot. The project boosted operational efficiency and improved customer experience.
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OMQ Contact helped Flixbus improve customer service. Flixbus used OMQ... Contact to answer questions in real time and reduce customer inquiries. The dynamic contact form and central knowledge base made support faster and more accurate. Fewer follow-up questions led to higher customer satisfaction. Flixbus saw a clear drop in incoming requests and better ticket routing.
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Armia System’s Magpie SaaS platform helped a delivery service company build a self-service quote and delivery portal. The company needed... a way for customers to get real-time quotes, schedule pickups, and track deliveries. Armia Systems created a platform with online payments, account management, and driver assignment based on location. The solution included real-time order tracking and delivery management. Customers can now easily check deliveries and schedule pickups, improving the delivery experience.
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OSF Digital helped Deutsche Post DHL Group improve their applicant management. The company had... many systems for tracking job applicants, which caused scattered data and slow processes. OSF Digital reviewed the hiring workflows and grouped applicants. They suggested new processes and recommended HR solutions. OSF Digital also built approval and stage management systems for hiring. This set a strong base for future HR technology projects.
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OpenLM helped a leading West Coast transportation company manage software licenses for 270 users across 15 sites. The company needed... to optimize license usage for geospatial and CAD tools. After a 30-day trial, they chose OpenLM for its strong features. The solution supported their data-driven approach to smart city mobility. The company now uses a 3:1 user-to-license ratio, improving efficiency.
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DB Schenker needed a secure and modern authentication service. They wanted to... centralize identity management for employees, contractors, partners, and customers. They chose Ping Identity for authentication and authorization. The solution included a Schenkerized user interface and integration with existing systems. They migrated 50 applications and delivered integrations in 30 minutes or less.
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Cognigy. AI helped BVG,...Berlin's largest public transportation company, manage rising customer inquiries. BVG used Cognigy’s AI Agents for phone and chat to automate customer service. The solution achieved an 80% automation rate for voice-based route planning. BVG now handles over a million conversations per year with GDPR-compliant AI. This improved service quality and efficiency for passengers.
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HEDEHI Solutions used the Agentic Process Automation System to automate Roehl Transport Inc. 's driver separation...process. The solution uses AI to analyze emails, update SharePoint, and manage approvals. Manual work dropped from nearly 3 hours to under 45 minutes, a 75% faster turnaround. Data accuracy reached 100%. The process now runs without human intervention, improving driver rehiring outcomes.
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Avaamo Contact Center AI helped Penske improve their contact center operations. Penske used Avaamo's... speech recognition and voice technology to handle thousands of customer calls. The solution anticipated customer requests and reduced wait times. Penske saw faster service and proactive issue resolution. The technology replaced the need for human agents in many cases.
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Heathrow uses Salesforce to improve travel and increase revenue. The airport wanted... to make travel easier for passengers. Salesforce helped Heathrow create agent-first experiences. This made customer service better. Heathrow saw growth in revenue and smoother travel for customers.
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Dubai Airports used QuestionPro to improve customer experience and airport operations. They needed to... measure passenger experience and collect real-time data at key locations. QuestionPro helped them design and run surveys, analyze data, and act quickly on feedback. The average user now logs in 2 to 3 times more often. Customer experience metrics and loyalty index both improved. Real-time feedback lets Dubai Airports test new ideas and make better decisions.
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PublicInput helped Genesee Transportation Council shift to virtual public engagement during the COVID-19 pandemic. The small team... used the platform to reach more residents for their long-range transportation plan. They achieved open rates as high as 52.79%. Virtual meetings, hotlines, and online tools increased flexibility and inclusion. GTC now uses a hybrid approach for ongoing community engagement.
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Wavestore provided a rugged video management solution for Docklands Light Railway (DLR) in London. DLR needed to... record images from six cameras per carriage and store them for at least ten days. Wavestore delivered a custom video compression card and modified recording software to meet the 150 pictures per second requirement. The system passed strict environmental and security tests. Security staff now use the system to review incidents and apprehend individuals.
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Vidyard helped Miovision's small marketing team stand out in a traditional, slow-moving industry. The team used... personalized video messages to connect with busy municipal decision-makers. This approach led to an 8x increase in click-through rates and a 4x increase in reply rates. Vidyard enabled Miovision to outmarket larger competitors and make a bigger impact with limited resources.
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PlayPlay helped Hahnair boost video production by 70%. The team reached... 10,000 LinkedIn followers using videos. Hahnair needed a simple tool for in-house video creation. PlayPlay offered easy templates, branding controls, and Getty image access. The AI voiceover feature let them reach global audiences. Fast onboarding and tutorials made the switch smooth.
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Assently LiveID helps Erik’s car rental check customer identities before handing over cars. The company uses... LiveID for secure and flexible digital identification. This makes the process fast and safe for both customers and staff. The CEO says it is easy to check IDs from a mobile phone. Data and information are handled securely. This improves trust and service for car rentals.
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Zenride is a start-up that rents bikes to companies for their employees. They needed a... way to handle many contracts without using paper. They chose Yousign's electronic signature solution. This helped them go paperless and manage many documents for each bike rental. Since 2021, they have signed 1,400 documents and rent 1,000 bikes each month. Employees have traveled 1 million kilometers using Zenride bikes.
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Savino Del Bene is a global freight forwarding company. They faced challenges... managing leads and sales due to the complexity of their industry. They chose HelloLeads CRM to improve communication and make lead management easier. The CRM helped them record client interactions, organize prospects, and focus on building relationships. They found features like voice notes and lead categorization very useful. Support from HelloLeads was strong and responsive.
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Leadoo helped Delamode, a logistics company, get more qualified leads. Before, Delamode only... had a basic contact form and struggled to qualify leads. Leadoo's bots and conversion tools improved user experience and lead quality. Now, Delamode gets about 65 leads per month, with 80% being high quality. Over 50% of homepage visitors request a quote. The site sees more than 3,000 new unique visitors monthly. The conversion rate is just over 1%.
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Ryder Systems, a Fortune 500 transportation company, needed to modernize its IT communications to improve customer experience and reduce costs. They chose RingCentral... to replace their outdated PBX systems with a cloud solution. This change eliminated phone-related failures and reduced telecom expenses. Ryder implemented RingCentral in over 200 locations in six weeks, handling 30,000 calls a month. The new system improved efficiency and customer service, allowing for flexible workflows and better support for their last-mile delivery division.
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Goldcast helped Uber for Business boost pipeline by 25% and double content output. The team switched... from a legacy webinar platform to Goldcast for its user-friendly interface, AI features, and integrations with Salesforce and Marketo. Webinar registrations doubled, and attendance rates rose by up to 10%. Goldcast Content Lab let Uber create more derivative content, saving time and extending webinar shelf life. Real-time insights and branded experiences improved sales engagement and deal velocity.
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Paylocity helped Veneer Chip Transport Inc. improve payroll and... reporting. The company grew from 12 to 160 employees and needed better HR tools. Their old provider, Paychex, could not keep up. Paylocity automated payroll and made reporting easier. The HR team saved time and could focus on growth. Employees got more flexibility and support.
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CaptivateIQ helped Nolan Transportation Group automate their sales commission process. Before, the team... used manual spreadsheets and waited days for data. Brokers had little visibility into their commissions. With CaptivateIQ, NTG now updates commission data daily with automated data syncs. Brokers get real-time access to their payouts. The commission process is now 90% faster for over 1,000 brokers.
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IceWarp helped Bohemia Cargo s. r.o. fix major...email system slowdowns. The company needed a fast, reliable mail server to handle thousands of emails daily. IceWarp delivered a stable, secure, and customizable solution. Migration was smooth with no user stress. Wait times dropped, saving countless hours. Bohemia Cargo now enjoys simple administration and improved workflow.
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ONLYOFFICE Docs helped SmartLynx Airlines improve secure online document collaboration. The airline integrated... ONLYOFFICE Docs with Seafile to let employees work together on documents safely. Before, staff emailed files back and forth, which was less secure. Now, all document sharing and co-editing happens in one place. The company chose ONLYOFFICE Docs because it is open-source and works well with their IT setup. Employees can now work remotely and stay connected.
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Meridian helped London Gatwick Airport manage assets for over 43 million passengers each year. The airport faced... challenges with asset management and needed a better solution. Meridian provided a system to improve asset tracking and documentation. This led to more efficient operations and better compliance. The airport now handles large-scale asset management with greater accuracy and control.
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Appointedd helped V. Ships automate interview...scheduling. V.Ships needed to book interviews across timezones and languages for 3,000 shore staff and 44,000 at sea. Appointedd's multi-timezone and multi-language features solved this. V.Ships saved 143 days of manual work and scheduled 13,000 interviews in 8 months. The Office365 integration and open API enabled fast digital transformation. Automated reminders kept candidates updated and reduced no-shows.
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SPS for 3PLs helped Woods Distribution, a family-run logistics company, meet new EDI requirements from a major client. Woods needed to... quickly implement EDI to keep a top customer and support business growth. SPS Commerce provided a unified, full-service EDI solution. Woods saw time savings, more efficient onboarding, and could reallocate key staff thanks to automation.
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SPS for 3PLs helped Woods Distribution, a family-run logistics company, meet new EDI requirements from a major client. Woods needed to... quickly implement EDI to keep a top customer and support business growth. SPS Commerce provided a unified, full-service EDI solution. Woods saw time savings, more efficient onboarding, and could reallocate key staff thanks to automation.
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seoClarity’s SEO Professional Services helped a global delivery and logistics brand improve their SEO strategy. The company struggled... to prioritize SEO tasks and lacked in-house expertise. seoClarity provided managed services and a clear playbook with monthly SEO priorities. The team received training and support to focus on tasks that would boost search visibility. As a result, the brand saw a 15% increase in website traffic in 9 months.
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iQuanti helped a leading car rental company migrate from Universal Analytics to Google Analytics 4. The client needed... to move 13 web and 2 mobile properties to GA4 in 5 months. iQuanti used agile project management and analytics expertise to ensure a smooth, on-time migration. They created a solution design reference, implemented custom conversion tracking, and provided tailored GA4 training. The migration improved data accuracy, enabled better tracking of user journeys, and set new standards for future analytics projects.
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Gong’s Revenue AI Platform helped Easyship boost forecast accuracy from 68% to over 90%. The platform unified... sales data, enabling real-time insights and data-driven coaching. Easyship saw a 15% increase in win rates and 25% faster rep ramp times. Managers now use Gong to analyze calls and improve onboarding. The solution replaced guesswork with objective pipeline management and board-ready forecasts.
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Azuga used Rafiki, an AI conversation analytics tool, to improve sales performance and team collaboration. Azuga faced high... SDR attrition and low demo booking rates, with only two QA agents reviewing a small fraction of calls. Rafiki gave Azuga scalable analytics, call scorecards, and transparent feedback for all reps. Azuga saw better sales process understanding, higher team efficiency, and reduced attrition. The company grew revenue by 40% year-over-year for five years.
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Lyft uses Twilio Flex to improve trust and service for riders and drivers. The platform helps... Lyft manage customer interactions. This leads to better experiences for both riders and drivers. Twilio Flex supports Lyft in building strong relationships and delivering reliable support. The solution helps Lyft scale its customer service operations.
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Front helped TBR Global Chauffeuring save over 11,000 hours a year by streamlining communications. TBR faced slow... response times and productivity issues using Outlook. Front's shared inboxes and automation features improved message ownership and reduced email traffic by 50%. The team now responds faster and collaborates better. Automation made data collection easier and improved service quality.
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Ibexa DXP helped Swissport modernize its digital presence. The old TYPO3... system was outdated and hard to use. Ibexa DXP made it easy to manage many country sites and gave Swissport a fresh, responsive design. The new platform simplified their system, improved navigation, and made information easier to find. Swissport staff can now update content quickly without developers.
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Drooms helped Fraport Greece manage a €400 million airport infrastructure project. Fraport Greece needed... a fast, easy-to-use data room for due diligence and refinancing. Drooms set up the data room in just five days. The tool made uploading and organizing documents simple. Fraport Greece's team found the interface intuitive and required little training. Drooms' customer support was available 24/7 and helped with document management and permissions. The project finished on time and within budget.
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Tatvam helped Hartsfield-Jackson Atlanta International Airport improve passenger experience. The airport struggled... to collect and analyze feedback from many sources, missing out on insights and revenue. Tatvam's voice of the customer platform gathered and analyzed feedback from kiosks, surveys, social media, and review sites in one place. Staff could now see real-time insights, monitor sentiment, and make informed decisions. The airport increased customer engagement and gained access to real-time passenger experience data.
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TheyDo helped Lufthansa Group transform customer experience management. The team moved... from disconnected insights to a journey-based operating model. They used Journey AI to analyze over 20,000 Help Center feedback entries in four minutes. This new workflow triggered action when negative feedback crossed a set threshold. Seven business units now use the shared journey management system to drive product and service decisions.
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Heathrow uses Salesforce to improve travel and increase revenue. The airport wanted... to make travel easier for passengers. Salesforce helped Heathrow create agent-first experiences. This made customer service better. Heathrow saw growth in revenue and smoother travel for customers.
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Upper Route Planner helped Northern Express Logistics fix slow, manual route planning. The company used... Upper to automate 92% of its route planning and optimization. This led to 3x more daily deliveries. Driver productivity doubled. Real-time GPS tracking and route manifest management improved delivery visibility and reduced errors. Northern Express Logistics now saves time and cuts fuel costs with Upper.
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Bluedot helped Transurban enable cashless tolling for Sydney's M4-M5 Link tunnels using geofencing technology. The LinktGO app... lets drivers pay tolls with their smartphones, even in tunnels with poor reception. Bluedot set up four precise geofenced zones at tunnel entrances and exits. The team tested 60 devices to ensure accuracy at high speeds. All zones worked as expected, allowing accurate tolling for drivers using any device.
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Favendo provided BLE beacon infrastructure and SDK to Fraport for Frankfurt Airport. The solution added... indoor navigation and proximity messaging to the airport's mobile app. This helped travelers find their way and reduced travel times. Fraport also used WeChat integration to reach Asian passengers with targeted messages. The airport met all installation and navigation requirements and increased app usage time.
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Pro-Vac faced challenges as their business grew. They had trouble... tracking equipment and inventory across many sites. Logging equipment miles and hours was done by hand. They had poor visibility and slow response to issues. They used Fiix CMMS to manage work requests, assets, and inventory. They also used integrations for better data sharing. As a result, they saved time, improved visibility, and could generate reports quickly. They reduced waste and could address important work faster.
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ZIM wanted to help their customer service staff find information quickly and easily. They used KMS... Lighthouse to manage their knowledge and make answers easy to find. The solution let staff around the world get the right information fast. ZIM used the system in 20 countries and across 100 lines of service. This helped ZIM improve service for their global shipping business.
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IntelAgree helped Ward Transport & Logistics fix contract management problems. Before, contracts were... spread out and hard to find. This caused missed renewals and lost money. With IntelAgree, Ward used a central place for contracts, automated reminders, and eSignatures. They cut non-contracted customers from 15% to 3%. Contract renewals jumped from 25% to 75%. Ward now has better revenue and clear contract visibility.
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Gatekeeper helped BlaBlaCar solve contract management problems caused by rapid growth. The legal team... struggled with scattered documents and missed deadlines. Gatekeeper provided a central contract repository and a workflow engine. This gave BlaBlaCar better visibility, control, and automation. The solution reduced admin work and improved process consistency. Gatekeeper is now used across many teams at BlaBlaCar.
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Ucommerce helped Billund Airport improve its digital shopping experience. The airport wanted... to move travelers from shopping in physical stores to buying online. Ucommerce provided a new e-commerce platform with better user experience and tracking features. The solution included campaign tools for targeted marketing and discounts. Billund Airport saw a 65% revenue growth after the new system was launched.
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Omnymart Multi-Vendor Marketplace Platform helped Australia Post launch China Direct, a cross-border eCommerce solution. Australia Post needed... to combine physical stores and an online marketplace for Chinese customers. Omnyfy delivered a multi-channel platform with POS integration and custom features in under four months. The solution enabled fast, compliant shipping and easy in-store sales. Australia Post could quickly test and expand its cross-border eCommerce business.
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CSL Group used Workleap Officevibe to improve their performance management process. They faced challenges... with employee dissatisfaction and a focus on salary over growth. With Workleap Officevibe, they shifted to regular feedback and personal growth. 70% of employees now complete Pulse Surveys. The Good Vibes feature increased recognition, with 189 Good Vibes sent in three months. CSL Group saw better employee engagement and satisfaction.
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GEODIS wanted to improve employee satisfaction and reduce high turnover. They used Winningtemp... to get real-time feedback from employees. The platform helped them track employee sentiment and address issues quickly. After using Winningtemp, GEODIS reduced employee turnover from 26% to 9%. They also saw a 90% response rate to surveys and better engagement. Leaders now use the data to manage stress and improve working conditions.
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Incydr helps Lyft cut alert response time from about 24 hours to within one hour. Lyft needed to... improve SLAs for critical events. Incydr makes it easier to prioritize and investigate problems. Code 42 now powers Mimecast's Human Risk Platform. Lyft uses Incydr for insider risk management and data protection.
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NAKIVO Backup & Replication helped E. W. Wylie, a...U.S.-based trucking company, cut backup and recovery costs by 50%. E.W. Wylie manages 40 physical servers and 80 VMware VMs across multiple sites in the U.S. and Canada. The company needed reliable backup, replication, and recovery to protect critical business and customer data. NAKIVO provided a cost-effective solution that met security and compliance needs.
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Heathrow uses Salesforce to improve travel and increase revenue. The airport wanted... to make travel easier for passengers. Salesforce helped Heathrow create agent-first experiences. This made customer service better. Heathrow saw growth in revenue and smoother travel for customers.
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PROS helped a car rental company increase revenue by millions in the first year. The company used... PROS solutions to optimize pricing and offers. The platform delivered real-time pricing and automation. This led to fast results and higher profits. The case shows strong impact for car rental businesses using PROS.
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San Francisco Bay Ferry used TV+ to reach more people. They got nearly... 500,000 impressions and nearly 100,000 reach. The cost per reach was 17 cents. They learned about their audience and improved future campaigns.
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A Million Ads helped Amtrak increase bookings by using dynamic ads. The ads gave... different reasons to travel based on who was listening and their location. One ad talked about food in LA and Portland. Another ad focused on outdoor activities in New York and Boston. Amtrak saw more bookings from these personalized ads.
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Spotler SendPro helps DPD send real-time transactional emails to customers. DPD uses these... emails to notify recipients about delivery times and updates. This approach increases positive reviews and boosts customer satisfaction. The solution also streamlines delivery processes for DPD. Email marketing automation is key to their operational excellence.
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Webtrends Optimize helped redspottedhanky. com increase train...ticket sales by over £1 million. The challenge was to move more visitors through the sales funnel and boost conversions. Webtrends Optimize used A/B and multivariate testing on the homepage search widget. They removed a distracting call-to-action button and simplified the booking process. Results included a 5.76% increase in booking confirmations, 10.24% more open-return bookings, and 12,500 extra visitors per quarter reaching the Journey Details page.
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3CLogic’s AI Cloud Contact Center was integrated with ServiceNow CSM at daa, the operator of Dublin and Cork airports. daa faced challenges... with siloed systems, inflexible IVR, and manual ticketing. 3CLogic unified customer service operations, enabling agents to access data instantly and update IVRs in real time. The solution improved first-call resolution, increased agent productivity, and boosted customer satisfaction. Centralized dashboards provided actionable insights and greater agility for daa’s support teams.
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Bird’s Flow Builder and Inbox helped Aramex handle a surge in customer support requests during the pandemic. Aramex used WhatsApp... and chatbots to automate delivery tracking and updates, reducing the need for calls. The support team now manages 500,000 WhatsApp messages each month. Agent productivity increased by 2.7 times. Aramex aims to cut call volume by 80% as they expand Bird’s solutions to more countries.
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Powtoon helped ENAIRE train over 4,000 employees with engaging video content. ENAIRE used Powtoon... to create onboarding and training videos, replacing text-heavy presentations. The company saw a 435% increase in virtual event attendance. Video output increased five times per month. Personalized videos improved new hire feedback and success metrics.
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SaaSquatch helped 99, Brazil's largest on-demand ride hailing company, improve their referral program. 99 needed a... fast, automated, and fraud-resistant solution to boost user growth. SaaSquatch enabled them to launch a double-sided referral program in just one month. The new program drives 5% of daily new users through referrals. 99 saw strong growth and efficient program management with SaaSquatch.
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Form. io helped Denver...International Airport connect two systems that could not communicate. The airport used Form.io's system integration solution. After using Form.io, they supported five times more users than planned. The solution worked as expected. Form.io enabled fast business process workflow application building.
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SAP Analytics Cloud (SAC) Planning and an Enterprise Data Platform (EDP) on Databricks helped a leading Atlanta logistics company modernize financial planning. The migration from... SAP BPC improved financial reporting speed and accuracy. Integrated analytics and planning enabled better, data-driven decisions. Automation boosted productivity by freeing up employees for higher-value work. The open data hub made data more accessible for analysis and operations.
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Perion's programmatic DOOH platform powered a weather-activated campaign for Austrian Airlines. The campaign used... real-time weather data to trigger ads in Vienna's high-traffic areas, boosting brand awareness and consideration. Results included a 69% ad recall rate, 79% increase in interest, 183% uplift in brand image, and 58% increase in consideration. The campaign ranked in the top 5% of global travel DOOH studies, showing strong impact on brand perception and customer engagement.
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Cloudflare helped Werner Enterprises improve email, app, and network security. Werner needed to... stop advanced phishing attacks and migrate legacy systems. Their old email security could not keep up with new threats. Cloudflare provided a consolidated security solution. This made Werner's communications safer and more reliable.
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Datatonic built a data analytics platform on Google Cloud for a global cargo handling leader. The company moved... from on-premise Hyperion Financial Management to a cloud-based single source of truth. Over 100 million rows of financial data are now ingested and visualized in BigQuery and Data Studio. Business users can do ad hoc analysis and share insights. The solution improved data governance, access control, and enabled new use cases like demand forecasting.
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FedEx used the Yext platform to improve its online presence and manage reviews for over 725 locations in Latin America and the Caribbean. The challenge was... to boost discoverability and reputation with a small customer service team. Yext's Reputation Management tool gave FedEx a central place to monitor and respond to reviews in multiple languages. The team quickly scaled review responses and improved customer engagement. FedEx saw a 97% increase in five-star reviews, more 'Get Directions' clicks, and faster review response times.
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Spotler SendPro helps DPD send real-time transactional emails to customers. DPD uses these... emails to notify recipients about delivery times and updates. This approach increases positive reviews and boosts customer satisfaction. The solution also streamlines delivery processes for DPD. Email marketing automation is key to their operational excellence.
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BulkSMS. com helps Fetch...My Stuff, a logistics company in Finland, improve customer experience with SMS notifications. The company automates 90% of its SMS messages to send real-time delivery updates and tracking links. Staff also use SMS for ad hoc notifications about delays. SMS ensures fast, reliable communication and helps manage customer expectations. 73% of consumers value delivery in their shopping experience, and 84% will not return after a poor delivery experience.
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Maxo CRM helps UITP manage over 1,800 member companies across 100 countries. UITP uses Maxo... CRM to share customer and prospect knowledge and control member access through the MyUITP platform. The CRM supports complex membership structures and enables on-demand reporting for better content management. UITP influenced the development of Maxo's tree view feature to visualize company relationships. The partnership with Maxo has lasted over 15 years, with UITP praising the platform's flexibility and customization.
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Bonfyre helps a medical transportation call center engage remote teams. The call center... rolled out Bonfyre for Microsoft Teams to 2,000 employees. Leaders use Bonfyre to connect employees, build relationships, and create a sense of community. The platform supports team activities, recognition, and DEI programs. Bonfyre helps improve employee satisfaction and productivity in a remote work setting.
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OSF Digital helped Deutsche Post DHL Group improve their applicant management. The company had... many systems for tracking job applicants, which caused scattered data and slow processes. OSF Digital reviewed the hiring workflows and grouped applicants. They suggested new processes and recommended HR solutions. OSF Digital also built approval and stage management systems for hiring. This set a strong base for future HR technology projects.
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e2open’s transportation management helped a leading logistics provider automate contract management and pricing. The company optimized... carrier selection for cost and service. Customer satisfaction increased. Transportation costs went down. Rate quote accuracy and timeliness improved. Automation supported international business growth.
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FormDesigner helped Avtodostavka, a freight transportation company in Ukraine, collect more leads from their website. They used FormDesigner... to build and embed a simple application form and later improved its design for better results. After making the form more attractive, monthly applications increased from 3-5 to up to 18. They also created custom shipping cost calculators for different services using FormDesigner. The new forms and calculators brought in more potential clients and improved site performance.
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